MacBook Neo Repairs
Book MacBook Neo repairs online, including model number A3404. We handle genuine Apple screen, battery, keyboard and macos install or upgrade repairs, with clear online prices, at our Edinburgh repair centre and through our UK mail-in service.
Mac repairs are inspected before work begins, and we will contact you before proceeding if liquid damage, board faults or multiple failures change the repair route.
SimplyFixIt has repaired Macs in Edinburgh since 1996 and remains independent by choice for out-of-warranty Apple repairs.
What's wrong with your MacBook Neo?
Choose the repair you need. If there is more than one screen option, the guide below explains the difference before you choose.
- Repair warranty on fitted parts
- UK mail-in repair available
- Repair centre in Edinburgh
- Hardware repairs do not normally require access to your personal data
- Final testing before collection or return
- Typical turnaround: usually 2-5 working days after inspection, depending on parts
Genuine Apple Display Assembly
Apple genuine£299.00
A genuine Apple complete display assembly where available. This replaces the whole top lid, including the aluminium backing.
Typical turnaround: confirmed after inspection and parts availability
macOS Install or Upgrade
£99.00
For Macs that need macOS reinstalled, upgraded or prepared for use.
Typical turnaround: confirmed after inspection and parts availability
Diagnostics
Not sure?£99.00
Choose diagnostics if you are not sure what is wrong. We will inspect the device and report back before any further paid repair.
Typical turnaround: confirmed after inspection and parts availability
Battery Replacement
£199.00
For short battery life, service battery messages, swelling, unexpected shutdowns or a device that only works when plugged in.
Typical turnaround: confirmed after inspection and parts availability
Keyboard Repair
£199.00
For Mac keys that stick, repeat, fail to type or have liquid damage.
Typical turnaround: confirmed after inspection and parts availability
Common MacBook Neo problems we repair
These are the faults we most often see on the MacBook Neo before choosing the correct repair route.
- Cracked display glass, lines, flickering or black areas
- Battery service warnings, short battery life or swelling
- Keyboard, trackpad or charging faults
- Liquid damage or intermittent power problems
- macOS faults where hardware and software both need checking
MacBook Neo repair questions
Do you need my passcode?
We only need access where testing the repaired function requires it. If we need anything beyond normal hardware testing, we will explain why.
Can I use mail-in repair?
Yes. You can book online and send your MacBook Neo to SimplyFixIt from anywhere in the UK.
About this model
Check this is your device
MacBook Neo repairs on this page cover the following Apple model details.
- Apple model number
- A3404
- Model identifier
- Mac17,5
- Apple ID
- Mac17,5
You can usually find the A-number in the small print on the device casing.
Technical specifications
These details help match searches for Apple model names, A-numbers and technical descriptions.
- Device
- MacBook Neo
- Colours
- Blush
- Citrus
- Indigo
- Silver
Apple introduced the MacBook Neo as part of its March 2026 product launches on March 4, 2026. It has been posited that the strategy behind the MacBook Neo is as an entry-level laptop aimed at mainstream users and students. According to an Apple marketing executive, the name "MacBook Neo" was chosen to feel fun, friendly, and fresh.The MacBook Neo is the lowest priced laptop that Apple has ever sold.