Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 6883 reviews
 

Recent customer reviews of SimplyFixIt

5

Excellent service.

5

I enquired about an offer to update to Windows 11 and I was told that this meant bringing my laptop into the shop at Bruntsfield,Edinburgh. I managed to get the laptop delivered about 12 noon on the Wednesday and had an email by 4 pm the same day saying my computer was ready and could be picked up at m convenience!

I had been worried about getting into Edinburgh and was expecting to get it back within 24 hours but this was an excellent turn around!

Couldn't be happier with this result.

5

The staff are immensely knowledgeable and helpful.

5

Excellent service as ever. Have used you many times before and was always very happy

5

A new screen was fitted quickly and everything seems fine - would definitely recommend

4

Very satisfied with the quick, helpful response. And would recommend to others.
Some residual problems, however - screen saver has gone and I can’t print out emails.
***

5

Great service, quick repair. 10/10

5

Great vfm

4

The service was good and reasonably quick but more expensive than I was expecting.

5

Very Very helpful Service and useful advice. Costs were upfront but not excessive and everything was explained clearly .I would recommend them very highly and will use their service again.

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

Trustpilot.com

www.ekomi.co.uk

SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.