Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 3941 reviews
 

Recent customer reviews of SimplyFixIt

5

Excellent timely service. Friendly professional staff.

5

Quick and efficient repairs at a fair price. I’ve used Simplyfixit several times and each time it’s been a job well done.

5

Very helpful chap at Corstorphine in Edinburgh- good service replacing my phone screen and got it back within an hour or so- would recommend the service.

5

Super service - great to have!

5

The staff were very helpful and knowledgeable and I always felt their priority was that I was a satisfied customer.

4

Work was priced and carried out with all testing done in my presence on completion. Very polite staff who appeared very knowledgeable and helpful. Work was carried out quickly and to date performance of both my laptop and desktop has improved considerably.

4

Very helpful however the person who served me just pointed out the negatives about my phone & didn't offer solution until I asked. He couldn't give me the information I asked for regarding the new battery he installed at vast expense. However the new battery has much improved use of my phone & I'm very grateful.

5

A first class service, very friendly and efficient. Very highly commended.

5

Friendly easy to use service

5

Very quick,and accommodating
Very trustworthy

5

Friendly and efficient-great service

5

ross very helpful about laptop faults at Glasgow road branch option 7 late opening good too
would recommend your company to others
helpful staff

4

Pleased with my repair carried out by helpful, professional staff.

5

Very helpful and knowledgeable service

5

The whole experience was excellent. Thank you.

5

Excellent service from start to end. Friendly and very helpful, communication was especially good. Catered to my needs perfectly. I would highly recommend the team up in Bruntsfield.

5

Very pleased with the service.
8

4

First class.

1

I took my MacBook in on a Saturday and was told I could get a call as early as the coming Monday about what was wrong. Heard nothing and following Saturday went in and was told they hadn’t diagnosed it yet. It’s now the following Monday and I’m regretting using them as I expect more BS if I go in again. Trouble is I paid them £*** so they have me over a barrel.

5

Laid back professional assistance and service, putting me at ease about using this company. Clearly explained what they would do and how long it would take-including future customer service. Had a few questions after receiving my laptop back, which were politely and highly appreciated. I am very pleased with the whole process of using this company and would totally recommend others to use them. Thank you Simplyfixit.

4

I've used the shop in Stockbridge in Edinburgh a few times. Helpful staff, upgraded the macbook pro from old version to newer SD version and its running far quicker.
Would recommend there upgrades for expensive apple products.

5

very kind of you, dedicated to really fix the problems.

4

Very happy with the service.

4

I had great service,staff very good and helpful I strongly recommend them.

5

Great and fast service

5

I used Simply Fix It this year for different reasons. First my laptop basically stopped working but the guys were super helpful and changed my battery and hard drive, basically giving me a new laptop. This was done in literally no time too! Then, that battery stopped working four months later, which would have been out of warranty but they offered to change it for a new original one, as if I was still in warranty!! And then my phone broke and they fixed the everything (case, screen, battery, sound) in one day and for under a 100 pounds. They are great, their services are super fast and they know their stuff! 100% recommend, can't think of anything I would improve at all.

5

Great service excellent staff in Corstorphine

5

Fast and efficient service

5

I brought my laptop to simply fix it after it got water damaged. They quoted me £*** less than a competitor. They advised me the laptop could be with them for 5-7 days. I was delighted when they phoned me less than 24 hours later to say it was ready to be collected. Really friendly and knowledgeable bunch of guys and I’ve been numerous times with broken phone screens and have never had a negative experience here. Thanks so much!

5

Very efficient in fixing my laptop and a very quick response at reasonable price

5

Fixed the problem quickly and efficiently at a reasonable price

5

Excellent, helpful, friendly service!

5

Efficient and convenient service.

5

Excellent service provided by CJ at the Dalkeith shop. Have just taken my devices home so now looking forward to using them with everything sorted out.

5

I could not fault the staff - attitude and performance excellent.

5

Great service and prompt repair of my precious GHD’s.
Fixed and a three month guarantee. 😀👏🏻👏🏻

5

Great service I recommend Simplyfixit

5

friendly staff willing to help with problems late opening hours better than 9=5 would recommend company to others

5

Very good, timely repair

5

I was 100% satisfied with support I received. Dimitrios Rakovitis was very efficient friendly and helpful. He sorted the problem immediately and gave me advice for the future to solve any further problems

5

Excellent service. Fixed my iPhone that had been bodged by an 'Apple Genius' within a couple of hours - Firmly recommend taking your Apple device to these guys instead of the Apple store.

5

Great job carried out very quickly

5

Chose the only branch of SF where parking is possible. Quick efficient job; computer now rejuvenated.

5

I have used Simply Fix it a few times now. Staff at Glasgow road, Edinburgh are friendly, helpful and informative. They keep you updated on the progress of your repair and make any recommendations that are required, with no "hard sell" to go with their recommendation. The choice is yours.

I will continue to use Simply Fix it and this store in particular, if in the future I need to do so.

5

Excellent, friendly and rapid service. Pleasant and helpful people who know their business backwards. It was a pleasure dealing with Simplyfixit and their charges are very modest.

5

5 STARS!

3

I took my Mac into Stockbridge on Friday 19th. It was jamming in Safari and clearly had problem. A new hard drive was recommended. I accepted this.....having no choice but to accept this recommendation. I should say that I was perfectly happy about doing this.
I was told it would be ready on Thursday 25th next. I was told I'd be texted, but even though I phoned and was told it wasn't ready which was ok. I was then texted on Friday 26th and was told it was ready.

The Mac was switched on to make sure all was well. At this stage it appeared that 'Office' wasn't working. Did I have the key? I didn't. So it was suggested that I leave the computer and they would reload from the old hard disc.

I returned latish Saturday to be told that they had been unsuccessful but that the Microsoft Mac help desk would be able to sort it. I took the computer home.

Fortunately, I have a computer literate daughter who was able to remotely fix the issue. In fairness it may be that she had access to information which your staff did not, although my daughter said 'Not so'!

However, had the testing been done before I arrived on Friday I'd have saved myself a bit of travelling! I got the impression that there was a lot on and that to deliver the Mac back on Saturday, they had not had time to do what my daughter was able to do easily.

I may be wrong about that of course.

I'm fine now, will undoubtedly come back with further problems in time. I'd be happy to recommend others but would suggest that they ask if their computer is working on all fronts before collection!

So as requested this is just feedback or food for thought.

The staff were invariably courteous.

Regards

***

5

The team were great and even though the initial attempt to install Windows 10 (along with MOT and Avast) was hampered by Windows themselves on release of a new update (timing issue), the team at Simply Fix It rectified immediately and provided super support. Thank You!

5

Staff were friendly and efficient. Big improvement in operating speed of laptop.

5

***
I was looked after by ***...who was knowledgeable... funny and patient...all qualities I really appreciated. I also had the sense of him being interested in what was best for me as opposed to trying to sell me things I didn't need.
I would definitely recommend Simply Fixit to friends and family.

5

I was really pleased with the service I got.
An email was sent to me which definitely helped to encourage me to up grade my computer system and everything is working so much better.
The staff were helpful and the job was done really quickly.
I would definitely recommend SimplyFixIt
Thank you

5

Great, quick service from start to finish.

5

I gave 5 starts as reflects my experience of SimplyFixit Stockbridge. I have benefitted from this support over several years so I was confident to take their advice when purchasing a replacement computer.they are all helpful and polite at all times.

5

Very helpful

5

Very impressed with SimplyFixIt. Handed phone in and had it back within a few hours repaired. Helpful and friendly staff so will not hesitate to recommend and use again.

5

Excellent service and very helpful staff. They explained the issue clearly and provided a fast solution.

5

Excellent service from guys who knew what they were talking about.

Beat the shit out of " the Genius Bar".

5

I was very happy with the service, friendliness and professionalism. Thank you.

5

My iPad was fixed quickly and competently after an accident. I’d definitely recommend this company.

5

Definitely 100% recommended. Great team, great job.
Thanks.

5

Very direct clear guidance on my options and pricing. No pressure or hard sell. Work was completed very promptly. I am confident that I’ll get a few more years out of a laptop I was thinking of replacing.

5

Really fast repair

4

Tremendous technical expertise together with apt suggestions for ways forward to solve problems. I should have appreciated calls (as promised) to update me on progress, especially when delays involved. Nevertheless, thoroughly recommended. (Forrest Road branch btw). John Foot, Dunbar.

5

I am happy with the service.

5

Great service, knowledgeable staff, always the place to go with any computer problems.
Excellent, as always.

5

Long term customer, roughly 20 years purchase / repair PCs with Ideal Computing / simplyfixit.

Staff are very knowledgeable and as ever the order procedure for repair and upgrade was handled professionally.

Small issue when collecting PC after repair - I'd requested a check on DVD but this was missed, otherwise everything fine.

Excellent customer support:
After installing software, I had problems with the Win10 installation (my mistake). simplyfixit repaired the PC in a couple of days over Easter weekend at no charge.

5

I received an excellent service which cannot be improved. I would certainly recommend Simply Fix It.

5

Quick same day service to replace cracked screen on my Iphone 6, reasonably priced and staff explained everything clearly.

5

Very simple straightforward service provided.

5

Staff were professional and gave clear indication of what they were going to do.

5

Phone problem was fixed in no time at all - efficient and courteous staff. Excellent service.

4

Good efficient service, friendly, helpful staff.
Perhaps my only criticism would be that on collection they didn't seem able or want to give much information about what they had actually done.

5

Excellent, friendly service. Would certainly recommend.

4

Really good repair and customer service. Would have been 5/5 except I had to bring back in to calibrate sensor.

5

Very helpful with several repairs and upgrades to my elderly Mac desktop and laptop computers!

5

I have used the Dalkeith branch of SimplyFixIt on a few occasions and have found the service to be first class. Whatever the problem, it is identified, a cost given for rectification of the problem, and then the work carried out with the minimum of delay. I have confidence in their experience and expertise and have no hesitation in recommending them.

5

Very efficient staff and service. The repair was carried out quickly and done well. I would recommend the service.

5

Highly delighted with the service I received. And how very different it was from that of the supplier of my computer just a year ago - the quite useless 'PC World'! (I'll never go there again.)

Your firm was recommended to me by two neighbours, and I have already told them - and other friends - about my good experience with 'simplyfixit'.

5

Excellent and friendly help

5

First class service from start to finish.

5

Great work great customer service very fast and ok rice loved the extended warranty excellent value

5

Great work great customer service very fast and ok rice loved the extended warranty excellent value

5

Great work great customer service very fast and ok rice loved the extended warranty excellent value

5

Used them a few times always first class 👍

3

Problem couldn’t be fixed

5

Quick, efficient , polite, friendly, pyofessional.

5

We have used Simply Fix it in Stockbridge for several years and can honestly say that every time they have been excellent.
The service is always consistent, professional and friendly.
Their patience with our lack of knowledge on all things IT is a comfort.
We would highly recommend Simply Fix It

5

great service - as always

5

I was completely satisfied with the outcome of my request to clean up my MacBook. The communication with the engineer doing the work was fisrt class.

5

Excellent service and very polite and helpful.
Thank you

5

Great staff who care about their customers

5

Excellent service at a very good price!

5

Helpful, knowledgeable staff and quick turnaround for a very reasonable price.

5

Perfect, speedy fix

5

I was very happy withe advice and support I received. There was no pressure to buy and ***, I was the staff member who dealt with me, was very knowledgeable, friendly and supportive.

5

The service (Stockbridge branch) was excellent from start to finish - 5 stars

5

First class. Repaired my iPad within three days.

5

This service that I received from your member of staff was first class, The repair to my Ipad was carried out earlier than thought . Excellent service and I do tell my friends about your location and good service . Thanks again ***

5

I have used your company at least five times. On each occasion I have found it to be friendly, efficient and provide a very high level of expertise at a fair price. I would have no hesitation is using it again as the need arises, and of recommending it to friends and colleagues.

5

Very knowledgeable and helpful. Took the time to explain the repairs required to fix my Laptop. Communication was excellent. This was the second time I have used the Bruntsfield branch and on both occasions the service was first class. I would certainly recommend to my friends.

5

Very helpful. Prompt service value for money

5

Top class service on two mac book pro's. very fast on ordering the parts in and even cleaned the inside of the computers. Highly recommended and very professional.
Thank you for a great service.

5

Very good service they did a great job.

5

Fantastic support and service.
Quick turnaround on repair and great price.
Plus, includes warranty and extended warranty on all repairs.
Thank you.

5

All good

5

Very happy and pleased with the service, have been a client for the 6 years that I have lived here.

5

Great service

5

we always use simply fixit because they are local, reliable and provide an excellent service

5

Excellent - very helpful.

4

I am entirely satisfied with the service I received. There is one small point that I have learned about today. The DLVA could not access my e mail and forward information that I needed.
This may have nothing to do with your expertise but I thought it worth mentioning

5

Excellent service!

5

Excellent customer service.

4

Quick initial diagnosis and quite quick resolution of the problems - perhaps because we are existing customers and/or helped by our accepting the idea of an upgrade of the hard-disk. Would recommend to others.
***

5

Excellent, knowledgeable and quick. Thanks!

5

Everything fixed in a painless process. And so much cheaper than the Apple Store.

5

Explained there may be a problem as iPad had been dropped on its corner but nevertheless managed to fix th3 on off button and replace the screen in exactly the time indicated

5

Quick! Courteous! Knowledgeable!

5

V quick and great work

4

The staff explained what was required, kept me advised as to progress and to confirm what action to take and the work was completed on time. A good service with helpful staff.

5

I am absolutely thrilled with the service I receive at Simply Fix It (Waverley Station). Staff are professional, knowledgeable, and friendly. I have recommended this place to everyone needing technical help and will continue to do so.

5

I have used Simply Fix it on 4 occasions for different reasons and have always found there service to be first class. They provide a quality service at a competitive price. I have also been pleased with the contact and time taken.

5

SimplyFixIt is amazing! We've been going to the shop in Bruntsfield for 16 years. They are always helpful, quick and get the job done well. Thanks to these guys we have extended the life of our businesses MacBooks and iPhones on numerous occasions. I don't bother trying other places...I use their services at least 4 times a year due to the number of machines in our company.

Thanks for great service!

5

Very Professional
Helpful
Quick to respond
End product well done

5

The assistants were able to give excellent advice and help with showing me how to work certain Mac programmes.

5

MacBook fixed after liquid damage. Cheaper than Apple and seems to be a good job, with assurance that all replaced parts were Genuine Apple parts.

5

First class service

5

My iPhone battery was replaced very quickly. Cost was reasonable. The person I dealt with was informative and helpful.

1

Ensure it is the correct customer that is contacted

5

My iPhone was repaired within 24 hrs. An excellent service. Very friendly and knowledgeable staff too.
I did not take up the offer to insure my phone because, at £*** pa, it seems pricey.

5

Clear, efficient and helpful.

5

Friendly, knowledgeable and extremely helpful.

5

Had a broken screen on my iPhone which was fixed within 2 hours - fantastic service

4

I find the service provided by Simplyfixit very good ...I have only one not so good comment as that is it is often a different member of staff sorting out a repair aand if the computer is n for several days then it is often necessary to repeat everything that needs to be seen to!
However overall service is friendly and helpful and I feel confident that my porbllems will be sorted out by the staff.
I have used the *** branch since it opened.

2

was dealt with by someone who understood exactly what was to be done and dealt with it efficiently. job took less time than was anticipated.
well done

5

Solved the problem

5

The customer and technical service is exceptional at simplyfixit! The technicians took time to explain to me what the problem with my laptop was, and what options I had. They also took the time to explain to me how price rates work at simplefixit and what I would be charged for. Even more importantly, they were kind and courteous. I have already recommended them to friends and colleagues, as I was truly impressed with their customer service, their professional manner, and technical knowledge.

5

I am delighted with all aspects of my recent transaction, including value for money, promptness of work and communication. The results have been excellent. Many thanks!

5

Great service as usual and fixed within the time outlined. Many thanks!

5

Your staff were friendly, knowledgeable and treated me courteously, in a professional manner. The repair was effected quickly and appears to have been completely successful.

5

Excellent service! Good information and done quickly!

4

My only negative comment was that the text that was sent to me to inform me that my laptop was ready never arrived which meant that I was without my laptop for longer than I expected. Other than that, the service was excellent and very good value for money.

5

Certainly recommend. Good communication of the issue found and what was required to fix with cost.

5

Very helpful and professional. Good advice and a quality repair

4

Guy was aa bit rude but did the work well. Pls don’t contact email again

5

Excellent customer service

5

All is good.

5

Excellent service - quick, fixed problem and goo value.

5

No suggestion at present.

5

Very helpful and polite staff. Possibility my phone was irreparable but this was explained before the repair was attempted. Sadly no repair was possible but everything that was tried was explained in understandable language for this elderly technophobe. Would thoroughly revommend SimplyFixit.

5

I was very pleased with the service provided by Simplyfixit as I was told it would take 3-4 days to replace the iPad Pro screen. However, the iPad was repaired within 2 days.

5

Fast efficient service, clearly explained in terms of how and when the work would be carried, and was ready at the time stated.

5

The lovely person in the Dalkeith Simply Fix It went out of his way to retrieve backed up data on my knackered iPhone. It was really wonderful how much focus and effort and skill he put into it- and it was done with a real ethos if helping people. Very highly recommended and quite rare in this day and age. Well done and Thankyou!!!

5

Good for value and don’t have to wait long

5

Every part of the service was good

5

great service

4

All good in terms of service but quite expensive

5

Very good service. They were upfront and clear about costs and what was being provided. They were courteous and answered all my questions with patience. I would recommend Simply Fix It for Mac repairs.

4

Staff are nice and prices are good however my screen usually ticks when I get it fixed.

5

Excellent service in store by Alastair and Dimitri , and excellent on site follow up by ***

5

response was very good.
*** handled my request very well and answered all my questions.
price was competitive and I got exactly what I wanted.

5

I was delighted with the people in your shop.
Excellent service.

5

The customer support was excellent. They discuss the problem at your 'level' of knowledge of technology, and go to great lengths to find a solution within a minimal time period. They will also come to your house (at a reasonable price) and resolve any further difficulties on site. And they are always there for you for advice in the shop if needed.

5

Really polite and professional service- frat job too. Thanks

5

Excellent service.
Clear and concise description of what would be done.
Reasonable cost.
Work done efficiently and effectively.
Very happy with all aspects.

5

I was very pleased with the my laptop all fixed now and working great

2

Dropped off my laptop Monday. I had to phone Friday to get an update. It’s now been another week since I heard anything.

5

The process was well explained from start to finish.All staff I dealt with were all helpful and informed. I was kept informed of progress and the repair was carried out quickly

5

Simply fix-it are always on hand for my family's needs regarding their phones, laptops and ipads. Thank you. My only area of concern is that on one occasion I was sure that the screen repair product I bought was more substantial in terms of time and devices covered than it proved to be; possibly it was a complete misunderstanding but perhaps all staff should be very clear when selling these services. The member of staff who picked up the mistake was very polite and did offer me a small reduction on the screen repair but I had been expecting to pay nothing having bought this cover.

5

Would definitely recommend. PC is working better than ever.

2

Better communication. I needed to go in to shop twice to find out what was happening with PC, took 2 weeks in total when was told would be contacted in 48hrs.

5

Quick, efficient service for my shattered iPhone 8 screen, all sorted within 2 hours.

4

The shop was busy but the staff dealt with all in a pleasant and efficient way. Although unable to solve my problem took pains to explain the reasons.

4 stars because nobody is perfect.

4

The people who helped me with my problem were very helpful, at times the service was a bit slow but it was very minor. Overall my experience with SimplyFixIt was very good.

5

Everything was explained when I inquired over the phone. When I arrived at the store with my computer. I was given a diagnostic while I waited. The fault was verified by technician, and I was happy to go ahead with the repair with the price he quoted.

5

Great service

4

It would have been good to get a courtesy call to let me know the diagnosis of my laptop. I had to call to chase up what was happening.

5

Everything great, only that I have already informed you that my e-mail address has changed!

5

Good advise, delivered on time, quick service.

5

Easy, no fuss, got delivered on time

5

I would definitely recommend to friends. Staff are so friendly and helpful, they can’t do enough to help.

4

Great service.

Any chance of a city centre store e.g Waverley Steps opening earlier ( 0830) to offer a better drop off for early morning commuters?

4

1. I would recommend you to have better customer service and trust.
2. I was satisfied by the technical skills on various repairs I have made in the past.
3. I would definitely recommend, and I have done so on two occasions for my family members. I also plan to bring more equipment for repair, meaning I trust your technical ability you say you have.

5

Quick and efficient service, all done within 24 hours and to a very good standard. Highly recommended.

5

I was advised in advance what attempts could be made to repair my laptop. In 5 days I was advised on the options and I went ahead.
All fixed two days later.
Great communication. Good price. I am delighted.

2

I received an email asking to review my experience with simply fix it , I wish it was simple , firstly I still haven’t received my iPad after being in the shop for 10 days now I was advised that a new battery would be required to fix the not charging problem , then was told that the charging dock needs replaced, bearing in mind the charging dock was replaced in April last year by the same company , but only carries a 3 month warranty, I have phoned several times but now made to feel like I’m stocking the repairer , Can I please have my iPad back !!!!!!!!! So I’m reviewing what exactly?? please get your admin apartment to make sure that the customer has at the very least had the repair done before asking for a review

5

Very helpful in installing a new battery in my old laptop. Battery not in stock but only took a couple of days to get the battery installed and charged. But do make sure you have the paper receipt to hand when collecting the repair. Phone notification is not enough! But good to see the checks here so that the computer is not picked up by someone else!

5

Good quick professional repair service
A bit more expensive than some others but I felt more comfortable using their repair service - the parts looked high quality and my phone was returned promptly

5

I was very impressed! They explained everything very well. The work was carried out quickly and my laptop is now as good as new. Highly recommend them.

5

My experience was the best, the team were so thorough and professional. I went to get data removed Although you could not switch on my computer one of the men diligently tried with tweezers to make it happen. After all the data had been removed another man doubled checked all was complete to find some open files hadn't been copied. Those files of course were very important as I had been working on them when the computer broke.

5

Simply fix it was recommended by a friend, she had such good service, I was delighted with the friendly and efficient manner and particularly keeing in touch with you during the whole process of iPad being fixed
It was very inexpensive excellent service and I am delighted to have my iPad in working order
Many thanks
***

5

Had both my phone and laptop repaired within the same week and was hugely pleased with how quick the service was as well as how cost-efficient. My laptop also came back cleaner than ever which was great. Would (and already have) recommend to any of my friends/family in need of electronic repairs.

5

Friendly, efficient, prompt assistance from SimplyFixIt to solve our recent laptop issues.

4

*** as always a great help and determined to solve any problems

5

Very prompt, knowledgable and friendly service. Thank you

5

Fantastic customer service!

5

They were very professional and very helpful I don’t use my computer a lot but any problems they are good at explaining what I’m doing wrong. Thank you

5

Excellent service

5

Great, efficient service. Thought my phone was a goner but so relieved it could be fixed. Many thanks

5

Excellent service from a crew of polite, patient and competent technicans. I was absolutely delighted with their suggestions, advice and technical work. While in the shop, I noticed theitr treatment of an old lady and was most impressed by the care and attention they gave her also.

5

The problem was established in principle on arrival and rectification completed within the time advised. Thank you.

5

Excellent, helpful service. The job (reloading an iPad) took longer than expected but all dealt with helpfully and good humouredly.

Good value! I would be never have been able to do this myself.

Simple to order the job (walked in), easy to collect. No changes needed.

5

Good communication, reasonably priced

5

I have already recommended you to my fairly and friends

4

good service and nice people

5

They are excellent. I now go nowhere else for all of my repairs/upgrades.

5

I wanted an iPhone battery replacement. First, they checked that's what was really needed!

Then they gave me an immediate quote, helped me prepare the phone securely, and did a rapid turnaround on the job

Great job, pleasant and knowledgeable staff, highly recommend

5

Fantastic service! I spilt hot coffee all over my laptop, waited three hours and they were still able to repair it completely for *** pounds (with student discount) Couldn't recommend more highly.

5

Fast and reliable service

5

Excellent seamless service, very easy to deal with and very reponsive.

4

Daughter smashed iPhone screen during rugby weekend. The Bruntsfield store staff could not have been more helpful. Screen replaced in 2 hours and no issues so far. For the cost of the replacement screen i felt it warranted longer than 3 months guarantee.

5

I have used the *** batch twice now and totally recommend CJ, he is professional and very good at his job!!

4

very good customer service and also technical knowhow.

4

I had a home visit from Simplyfixit branch in Brusfield, Edinburgh to set up a printer, Icloud after changing a hard drive in my PC. Everything was done up to my satisfaction until few days later I found out that I could't scan from the printer's TouchPad to the file in my PC. When I contacted the branch I was informed that the reason for that was that my PC was password protected and to make it possible I would have to find my printer by its web address and was given instruction on what to do. If I wasn't able to do it another site visit might be necessary. I was disappointed at this point as I assumed while my printer had been set up the scanning process had also been taken care of, otherwise I hoped this could have been done within 30 days guarantee, by additional site visit. I feel let down a bit and it was the reason for 4 stars I gave. I thought that the better care would be taken for regular customers.

5

Thank you for excellent service. CJ was infinitely patient and explained everything. Will recommend you confidently to anyone.

5

Prompt and effective response when needed

2

This is the second time in 4 months that I have taken a machine to simply fix it/ ideal computing in Bruntsfield and they have not fixed the problem. I go back because I have always had good service in the past.
This time the engineer told me three things about my laptop that were then contradicted and proved wrong by another member of staff.
I know it can be hard to recreate a problem, that happens at home, in the workshop but the laptop has come home and was exactly the same as it had been.

5

Nice straightforward folk to deal with. I got my HD replaced by an SSD and bought a reconditione Laptop at the same time. Needed some help to get the laptop set up for HDMI and bluetooth later and that was sorted right away.

4

A reasonable job done to patch up an old computer which will give me breathing space for now.

5

I was very satisfied with the result of the work done on my lap top computer

5

They work quickly and professionally

5

Very helpful staff who seem more interested in helping the customer rather than charging unnecessarily. I cannot rate the Stockbridge branch highly enough.

4

Helpful and friendly service. I have bought 2 reconditioned laptops from the Stockbridge branch, and replaced a screen on an iPhone with them. Very happy to recommend for good service at a reasonable price.

5

Simpl Fixit have Great products at amazing prices and excellent customer service

5

Was very pleased that I paid the £*** diagnostic - strip-down charge as this established that the necessary repair was not that suggested by the computer manufacturer. As a result, I had the required repair carried out and did not waste money on an unnecessary repair.
Will certainly use SimplyFix-it again.

5

My third visit Ross was knowledgeable and dedicated so easy 10/10 end off! ***

5

10/3 Joppa Station Place

Problem was soon found and resolved.
Message to pick up laptop was sent and ready on time.

5

I have had three occasions to use Simplyfixit for computer repairs at Dalkeith and everytime the reception was calm and welcoming, the work was carried out almost instantly never taking more than 2 days and with good explanation of the fault. I have also had timely reminders of expiring warranties. I cannot fault the service given and would definitely recommend to others.

5

I was really impressed by the service and the speed of delivery.

4

Have a;lways found advice and assistance at Juniper Green and now Glasgow Rd shops excellent

5

efficient and friendly

5

Allow for the elderly to be less knowledgable and slower on the uptake.

4

The repair took almost three weeks which did not surprise me as there was so much wrong with the computer. Andrew has done a good job and it's now working perfectly which was the whole object. I have now used Simplyfixit three times and have been favourably impressed each time. I have already recommended you to others.
***

5

Excellent staff and service

4

Good service but had to return twice to fully complete work.

5

The assistant was extremely pleasant and spoke words which I understood.

4

Competent, quick and trustworthy. Not cheap but worth the money.

5

*** was excellent. Explained things clearly, answered my questions and set out the repair process, implications and things I needed to consider. And he turned the job around quickly.
Very happy indeed.

4

After my computer crashed, I was very grateful for Simply FixIt for restoring it to working order and for rescuing my Calendar information in Outlook which was very important to me. However, my Contacts and Tasks were not restored which was worrying. Fortunately, I have these on my phone and intend to synchronise these today, although I am very worried about losing them in the process. My laptop was in the shop for one week which seemed quite a long time to wait - I would have appreciated it if fewer people had been involved in the repair as I think that having at least 4 different people working on it complicated things. I would also have appreciated a daily update on progress by text. However, overall I am pleased to have a working laptop with most things restored on it. Service in the shop was polite and courteous throughout.

5

Very thorough service and great advice

5

I have visited Simply Fixit in Bruntsfield a few times and always found them to be extremely helpful and knowledgable.

5

Excellent, efficient and pleasant service. Thank you.

5

Excellent service and the people are very nice and professional!!

5

Great service!

5

Would recommend the service

4

Very helpful and sensible prices

5

Quick repair carried out ahead of time

5

A very good resource to have in a local area. . Pity that Huniper Green outlet is closing.

5

The guys working in the *** were amazing. So professional, knowledgeable, helpful and honest.
The speed and standard to which my Mac book was repaired was exceptional.
I’ll definitely recommend and use again

5

Great service... as always.

5

Fantastic, quick and professional service. Can't recommend highly enough

5

I have to say that I find the service I have received from SimplyFixIt very good.

I will continue to be a customer in the future.


***

5

I find the staff at SimplyFixIt (Bruntsfield) to all be very helpfull and all are very helpfull and polite, whenever I have need of calling or visiting the store.

Perhaps my o my (smal) complaint is that they are so far away from my home location; but other than that, they are great.

4

Friendly service and my GHDs are now as good as new!

4

Efficient and reliable service with a knowledgeable team

5

Great job from start to finish at a good price. Will use again

4

Simplyfixit replaced my phone battery, they were clear about the costs, time required, 1 hr and checked they had the replacement. and delivered exactly what they promised. Great service. Thanks

5

Always highly recommend them - very knowledgeable and excellent service, especially speed

5

Replaced an ipad digitizer and battery. Excellent service

3

The customer service was very good, the staff were all very helpful and friendly.

I got my screen replaced on my iPhone they were quick and efficient. The replacement is good but my screen is very sensitive now and it wasn’t before. Everything works well however the screen often shakes and freezes. If the phone is in my pocket it often becomes disabled. As I said everything works it’s is just hyper sensitive.

5

SimplyFixit sorted me out when my 7-year-old laptop died. Initially it was thought that it might just be a software problem, but it turned out that a new hard disk drive was required. They did a great job and managed to retrieve all my files from the old drive. They always kept me informed of the time frames involved, first for the initial investigation and then to do the repair and restore the data. They also went the extra mile by re-installing the printer drivers for my laser printer and Norton 360. It was worth every penny!

5

Good service - IPad good as new!

4

It's fine, very good

2

Pretty disappointed with the experience overall as the person I spoke to said they would definitely find a way of fixing my laptop which is the only reason I parted with the £***, which I think is a fair price for the record.
The laptop has not been fixed and the money, I’m told, is non-refundable. Had I known there was a chance it was going to come back still faulty I wouldn’t have paid the money.
I’m sure when things are actually fixed it’s a good service but I feel a little annoyed sadly.

5

Helpful patient kind people in Stockbridge store. Really like dealing with them which is surprising as I’m usually in computer trouble when I go there!

5

They seem to have fixed my laptop OK.

5

Execellent service

5

I continue to receive over many years, excellent service from Simplyfixit and customer support is perfect. I feel the only improvement I would suggest is that customers should be warned that replacement hard drives could have a limited life: six months in my case!

5

Fast helpful knowledgeable service at a fair price.

5

I had no real issue, the only thing that happened was I phoned on the Saturday after it had been with you6 days, I was told it had been completed but it was to be checked and they would phone me back. I heard nothing, so phoned Thursdayt to be told it had been ready since Saturday. I am not complaining things happen from time to time and it isn nobody's fault.

5

I am afraid I seem to use Simply Fixit too often - "Dad I've broken my phone"
The service is consistently good, repairs effective and knowledge excellent. I hope not to be using them again for a long time.

5

I have had an ipad and iphone screen replaced, very fast service, iphone done in a couple of hours.

Would use again.

3

***

4

Good service. I would recommend that you amend the text on your auto-email which customers receive when placing an order from your website. It would help if you state that you will send a link for payment once the order is ready. At the moment it just says: "Your order is on-hold until we confirm payment has been received".

5

Second time I’ve needed my iPhone screen replaced. On both occasions this has been undertaken promptly- within 2 hours - and effectively at reasonable cost. Thank you.

4

Calling me promptly when the repair was completed

5

Amazing service as always. Lovely customer service and very speedy repair.

5

Excellent service. Straight talking. And fast acting.

5

Simplyfixit staff were helpful, knowledgeable and efficient. It was a small job but they managed my expectations in terms of cost and timescale. I would recommend the company to others.

5

I am very pleased with the service provided, the speed and friendliness of the staff at the Waverley Steps shop.

5

Service and return of phone was excellent. Would recommend you send the payment code with the email invoice. I believe I did not get the discount applied. Thanks again for excellent service.

5

Speedy service, good quality product.

5

Third time I have used this service for Apple products, service always been quick, as promised and at a good price

5

All good - don’t see any area for improvement

5

The service was excellent. I have used Simply Fixit on Waverley Steps a few times and have been impressed every time. I am always given a realistic expectation of whether things are fixable (usually they are) and the service is very quick and professional.

4

The guy was super friendly, despite telling that the warranty is off due water damage found when replacing the screen, he was helpful. Good overall experience.

5

The iPad repair was carried out professionally and within the time frame stated
I would have no hesitation in recommending Simply Fix It to others

5

Customer Support is always very good.

5

Efficient, pleasant and effective

5

Top service, no complaints

5

Needed fast turnaround of iPhone 6 home button repair before catching a flight, done within a couple of hours by Edinburgh Waverley Steps branch. Excellent service all round.

5

I would highly recommend this company. The staff know their stuff and are very helpful and friendly.
Pleasure doing business with them. I would not hesitate to recommend them to friends and family.

5

Excellent service had a wee hiccup but took back and was sorted right away nothing was a problem talked me through fault in simple terms but most of all sorted at great price,,kind regards ***

5

Very Good. Would recommend.

5

Excellent service.

5

Excellent service.

5

very quick service. fixed within a day and much better than the cheaper places.

5

I was having my computer upgraded from Windiows 7 Professional to Windows 10 Professional. Initially I was told it could take a week or more but it was done within 48 hours and without any hitches so far - Excellent!

5

excellent service

5

Seen same day and problem resolved within 2 working days despite it being Christmas. Would recommend and use again in future.

5

Thank you! Excellent service, as always, with the added bonus of such friendly helpful staff.

5

Definitely recommend this company .efficient and effective.My drive was needing changed and was done without any loss of my data or programs and no data corruptions.Plus all round.Loved the staff who all conversed well and did know what they were talking about.

5

Great service and will defiantly use them again.

5

Very helpful staff. Speedy service. Reasonable price.

5

Excellent in every respect. I could not fault anything.

5

SimplyFixit replaced my laptop screen. They're very transparent and honest, and fixed it quickly..

1

The service was terrible. ***'s the guy on reception was useless and would not answer questions re my computer and only did so when I asked to speak to a technician. He was very unhelpfol. The store did not keep me updated and I had to keep chasing

5

Very attentive from the beginning.
Swift repair.
Excellent opening hours.

5

Very fast fix!

5

Excellent service again, though it pains me having to use such a service but the fellas in glasgow are very helpful
And do and excellent job. ( repeat customer) ha ha

5

Great friendly service

4

I Should have received a collection date text earlier. ie I could have picked up my laptop 4 days earlier.

5

Thank you Simplyfixit Forest Road for fixing Safari crash and updating OS to latest. You explained the problem and solution in a simple non patronising way and contacted me promptly when the job was complete.

4

These guys are very reliable, provide good advise, and can fix things fast. Batteries are 3P, and are not going to be as long-lived as OEM. But I have now relied on them a good handful of times to fix phones or computers - screens, batteries and other hardware. They are 'go-to' kind of guys.

4

I have used SimplyFixit four times now and hey have always been successful if finding the fault and correcting it. It is important to give a clear description of the fault and to expect that the repair will take a couple of days longer than expected.

4

All very good

5

Have used them before and the service is quick, great and at a good price

5

I would recommend to others - in fact already have. Very helpful, transferred all my information from my old computer and willing to take time to show me new features

5

I thought your service was excellent and would certainly recommend you to others.

5

Quick and efficient

5

Excellent service.
The staff were polite and explained what would be required to repair my computer.
I was given a costing and an approximate time for the repair to be complete.

The computer was ready well within the time quoted.

I have used the *** before and was very satisfied, hence my return visit with a different problem.

5

Prompt service, pleasant and efficient staff.

5

Excellent service - very reliable. They also posted the item to my home address so I didn’t have to go back and collect it.

5

very helpful staff who explained everything in an understandable way. Got the job done super quick so was very impressed.

5

I would definitely recommend yous to family and friends. I used your Dalkeith branch and the guy was really helpful and managed to fix both pairs of hair straighteners that I took in and I’ve had both pairs for years.

5

Great service thanks!

5

Very helpful, efficient, quick and uncomplicated. Excellent service.

5

Great and commendable service

5

I would recommend simply fix it for prompt efficient and friendly service. Great job, thanks

5

Very good and quick

5

Technician gave confidence and assurance that he could deal with a problem following unpleasant experience with a hacker.
Direct tel line to Dalkeith shop desirable. Message re closed on Wed also helpful rather than "you are first in the queue".

5

The team at Simply Fix It are excellent; speedy service, value for money, trustworthy, great at solving problems & explaining things in a language I can understand. They do a great job every time.

5

Efficient, unfussy and in promised timeframe. Well done.

4

I took my MacBook to SimplyFixIt as I had spilled wine on it. Unfortunately it was completely broken and I had an important project to finish. The guys at SimplyfixIt offered to try and fix the Macbook for me the very next day, but unfortunately I decided I will rather just get a new computer instead. SimplyFixIt bought my laptop from me for a good price and I got all my files and Time Machine backup within hours of bringing the laptop to the store. Excellent service.

5

Very courteous service, helped a lot with my phone which had a dead battery. Highly recommended, used their services in the past.

5

The staff member was courteous and completed the job on time and also help me with adding some extras, great job, love simplyfixit !!

3

Thought that they could have contacted me when my appliance was ready, rather than me phoning to find that it was ready

5

i thought the service was excellent. Staff straightforward, no waiting about. left my iPad and picked up later - all upgrades done, no problems. Very happy with it all. (much superior to any experience with the apple store)

5

Very good service provided. I am delighted with the quality of my expertly refurbished Mac. Would certainly recommend you.

5

I've used SimplyFixit many times, and the service has always been VG.
Procedures were fine, and I would recommend to others.

5

Great customer service and they manage to solve all my IT problems. Always recommend.

5

2nd time i have used there services and o rate them 5 stars

5

The service was quick and professional...much needed and appreciated as my MacBook Pro is my business. 10 out of 10

5

I had to take my "vintage" Macbook (2010 model) into Simply Fix It at Stockbridge recently to help me with migration from old Mac to new Mac. All data was migrated successfully and I was really pleased with the service and communication from this Company. They offer services that the Apple Store no longer provides so I'm so grateful for their help and would have no hesitation in using them again and would recommend to others. Well done Simply Fix It!

5

My phone was fixed within the day. I am delighted with the shop and can only praise the employees!

5

Can’t think of any areas for improvement at the moment - iPhone battery changed within 2 hours. Would definitely recommend to others. Will be back soon I suspect for another 2 battery replacements.

5

A walk-in repair with two iPhones - cracked screen and new battery : Quick, efficient, ready on time, reasonably priced. Would recommend to others.

4

found service good and straight forward. I am poor with computer jargon but was explained pretty well.

5

You did a great job: news later the day I took in the iBook, available to collect next day (a Sunday!).

5

repair to iphone carried out efficiently and on time.

4

So delighted that Simplyfixit sorted out my iPad - which would have been a real pain if I'd had to trail off to the Apple shop, where they'd have taken ages to sort out, and charged me a lot of money. Only haven't given 5 stars as their system didn't allow me to pay by card - though my bank couldn't understand why. Wonder whether it was because the email address the iPad was registered in was different from the one I have now. But I always go to Fixit first - and so far they've done just that.....

4

Reduce the price

5

Great service as always

5

Great quick service

5

Excellent service.Screen replacement done and returned in under 2 hours

5

Excellent service, as usual, from the Stockbridge Branch.

5

SimplyFixIt did exactly what was required on time and for a reasonable price. Very efficient and friendly.

5

Helpful staff who don’t make you feel stupid!

5

*** was extremely kind and helpful and we will be happy to recommend the Waverley Steps branch of SimplyFixit to friends..

5

great service. Under promised and over delivered.

5

I’ve used Simply Fix It twice noe. Guys are always pleasant and have patience with older people like me.
Thanks.

5

SimplyFixIt provide an excellent service and for the price of £*** they will work on your computer all week if needed soldering your appliance. They also clean the computer of spillage, debug the computer (if repaired) and extract the data from it if it is broken. Unfortunately they couldn't save my laptop but I have every confidence in their capabilities (but they managed to save my data). Very happy with their service.

5

Great service again. Polite, friendly and knowlegable staff. Cant recommend the waverly steps shop in edinburgh highly eniugh.

5

The work was done efficiently and quickly. Costs were reasonable and staff very polite and helpful.

5

They found the fault and fixed it and had it ready for me with a week. i was well pleased.

1

I have used simplyfixit before and would ordinarily rate you highly, but in this instance it was annoying. I was advised my repair was complete and traveled 10 miles into town to pick it up only to see at very first inspection that the repair wasn't sound (the home buttons was not working properly on my iPad). I then had to leave it and travel back. All could have been prevented with some basis quality control.

5

The staff at Simplyfixit are brilliant. They are very patient, well informed and go out of their way to provide an excellent service fixing laptops and PCs.

4

I have given you 4 stars to keep you on your toes!! I am pleased we have simplyfixit in Stockbridge and *** has been not only very pleasant and helpful to deal with but supportive when my laptop was hacked - a very stressful time much eased by your company!

Thank you - ***

5

No improvements necessary.

5

Very quick and efficient. Was glad to have my home button fixed in such short notice and to get it back after an hour. Can't say anything bad as my phone works like a charm again.

5

Communication throughout was excellent and staff were knowledgeable but not pushy.

The problem was solved and upgrade was agreed. Overall a very satisfying experience.

5

Recently had two mobile screens replaced in the space of two weeks. Both iPhones. Both were replaced within hours and both are performing great.

5

Simplyfixit Bruntsfield have carried out a wide range of phone and computer repairs and maintenance for my family.They built a bespoke computer for my son and both advised him and discussed his requirements prior to procuring the components and building it. The staff are polite and knowledgeable and the works have always been on time. I have no hesitation in recommending them to others.

5

Very pleased with service -very helpful and it was ready on time.they texted me to let me know when it was ready-would use them again.

5

Excellent all round.

5

Excellent service.
Very quick and great value for money!

4

Excellent service, very quick, high quality.

5

I thought everything was great. Communication was good, expectations were managed, and the repair completed in a timely manner.

5

Very fast, very high quality service. Fully transparent on costs and the work done. Proactive communications. Proper professionals you can trust with your computer and data.

5

Great accurae and well priced service

4

My 9 year old Mac had developed a major fault whereby it wouldn't start up (power was getting to all the components but it wouldn't pass the POST - the Power On Self Test).

Despite having sourced the necessary tools & Apple service manual myself to strip down the machine and eliminate many possible causes of the problem, I reached the limits of my knowledge / expertise, so booked it in for an examination & hopefully a repair with SimplyFixIt in Stockbridge.

The engineer struck me as someone who is very methodical & has great attention to detail, which is exactly what was needed in this situation.

The company wasn't always the best at getting back in touch when they said they would, but they spent (I'd like to think) a great deal of time & effort trying to fix the machine.

They had to admit defeat in the end due to being unable to source the required spare parts, but very generously refunded my £*** fee in full.

I'd definitely recommend them for Mac maintenance / repair, and will use them again in future if need be.

5

The Edinburgh Waverley store was very professional and timely, would recommend this store

5

Excellent is ever.

5

I would happily recommend you to others. I have always had great service from you.

5

First class service. Problem with solved quickly.

4

Did what he said on the tin.

5

Highly recommendable.
The young guy with the beard in Bath Street Glasgow has the best customer service: cheerful, explains everything
The others there are also great of course. Special thanks to the Dutch guy.

5

I found the staff to be extremely helpful and professional.
I paid for the repair and was to collect the next day. Within 10 minutes they called me to say they couldn't guarantee the work because of unforeseen damage so would return the phone and a full refund. Appreciated their honesty.

5

*** were absolutely amazing. They exactly new what I need to order, how to make it work and I am very greatful for their help. They are professional , knowledgeable , kind and simply the best. I feel confident that they can simply fix anything . 100% satisfaction .

4

The service provided was excellent, branch manager was quick to understand my concern and offer a solution which I could accept. I have given 4 star only because I had to get same issue fixed twice with in a year ( screen display stopped working) while repair warranty only last 3 months. Hopefully I will not have this issue again. Full marks to the staff at branch and special mention of the branch manager, highly recommend

5

Great rapport with team to fix my laptop, did a great job and communicated with me on best way to restore working order and software. Full marks.

5

Good service. Did what I asked for.

5

Excellent service.

5

Great price and super fast work.

4

Helpful service, good understanding of the tech, solved problem. Nothing else I can ask for. Will continue to use and recommend SimplyFixIt in Stockbridge.

5

I was very pleased with the service I received. I have always foundp the Staff at *** very helpful and always willing to help.

4

Quick and efficient

5

Excellent service 1 hour for new battery on. Sunday morning

5

The problem that I had seemed complicated to me, but the staff explained the process,and what was needed to be obtained to carry out the task. I was impressed by the short time taken to obtain replacement parts an to carry out the repair.

5

***

5

Super Service! Simply Excellent!

5

Excellent customer service and very helpful - thank you.

5

Friendly and helpful staff. Very professional and thorough in assessment and carrying out of repair. Good communication throughout repair and in depth explaination of work being carried out. Reasonable price and speed of repair. Excellent customer service.

4

I would recommend Simply Fix It for your repairs. I had an Apple Air Ipad which was bought for me as a Xmas gift, It failed to start after 22 months and i was given a replacement. this has also failed after 22 months. It would go then stop and then a circle appeared and it would take over an hour to try to strat again . I took this back to Apple at *** in *** , they told me it could not be repaired. I took it to the *** *** Shop where for the last 3 weeks ***, *** and then *** have worked to get it to go Sadly however with their best brains it was down to a board problem which could not be resolved. I was very satisfied with the support these guys gave me and they were excellent and deserve a great deal of praise. I would have no problem sending them my equipment to repair.

1

I paid a fortune (***) for a software issue. I had to come back twice because the other main problem that I had was not fixed, even though the staff told me twice that it was. They insisted on changing the hard disk and the motherboard, saying that they were too old, even though my computer has only 3 years and worked well before the software issue. In the end, I couldn't use my computer for 8 days and I paid ***£ for a windows re-installation which I could have done by myself and another problem not to be fixed (+ they took me for a fool by saying twice that it was).

5

Great service and advice! I just wish that the new parts of Macbook wouldn't cost so much :\",

5

Great service, quick and helpful, very convenient for all repairs, couldn’t recommend enough

5

I think my server's name in *** was ***. He had precisely the right manner to deal with an anxious soul such as myself. (Hackers had invaded my aol system and there were various things on my computer which I should never have signed on for over the years.
The service was very quick and I got my computer back the following day after I had told ***I needed it for work purposes.

5

High quality repair and trustworthy guys. Wouldn’t go anywhere else!

5

My MacBook Pro was effectively dead, unable to connect, bugs, freezes. simplyfixit did a fantastic job saving a great machine.
They thoroughly deep cleaned the hard drive and installed the latest operating system, all in four days.
Most definitely five stars.
Top work, thank you.

5

You can trust these guys.

5

Great guys in shop explained what they wanted to do . Price good

5

Excellent service. The engineers quickly identified and rectified the problem.I was kept up to date with progress and contacted before any additional work was undertaken.
Brilliant service, particularly for someone like me who knows little about computers.

4

Very efficient service, clearly explained

5

This is an area about which I have no expert knowledge and being able to trust the advice given is of significant importance. In this case I received advice from PS which I valued and followed. The result was that I now have a product that does exactly what I want it to do. The only feature that has caused a problem - which is entirely my fault - is that my wife has a pacemaker and the magnetic strip, which secures the keyboard, means she can't safely use the iPad. This feature never occurred to me although I know only too well that magnets interfere with pacemakers! Excellent service with nice people and I will gladly recommend them to my friends. Thanks ***

5

Great friendly service complete repair totally satisfied

5

Really fast repair and lovely staff.

5

Service First Class, from start to finish. Completed job well within estimated time. Staff very pleasant and helpful. Would certainly recommend their services.

5

Cracked screen fixed quickly and efficiently.
Slightly irritated by attempts to sell me some sort of insurance but the man accepted my refusal.

5

Very helpful staff and phone repaired very quickly, would recommend to friends and colleagues

5

We were very happy with the level of service and would recommend your company to others.

5

I have been a customer of simplyfixit for some years now, and have always found them excellent and ready to give good advice. Recently I bought one of their new laptops and asked them to transfer all my files from my old one to the new one. This they did very efficiently. *** was most helpful, and when I had a printer problem and couldn't find the device manager on the new screen, he patiently sorted it out for me. I have recommended them to various friends in the past and will continue to do so.

3

Really nice service however disappointed that we paid £*** for a new battery for an old phone which Apple were offering for £***. We didn't realise until the day it was fixed, still SFI clearly knew and wouldn't price match once we informed them. This wasn't the first time we used them either so it would have been a nice gesture to offer a price match.

5

SimplyFixIt is brilliant. Excellent service, speed of delivery, opening hours and value for money. Thank you

5

Excellent service - they were able to quickly fix the problem and notified me as soon as the phone was ready for pick up.

3

Satisfactory

5

Customer service from start to finish was fantastic along with communication when my straightners were fixed. Will definitely use again, if needed.
Thanks again

5

Very good,server backed up and fresh install of OS done .Very helpful

1

Hugely disappointing service. First - 2 weeks to fit a cooling fan. Does it really take that long? Second - the technician's workmanship was absolutely dreadful. My laptop's case was damaged internally by the technician who tried to glue it together. Subsequently came apart after a couple of days. The frame on the screen was also damaged by the technician.
I returned my laptop to resolve these issues: the hinges and case were repaired (hopefully permanently). The screen frame was replaced using a part from an old laptop, however it is not completely secure and there is glue marking on the fascia and part of a cover trim is creased and loose. I am reluctant to bring my laptop back as I fear that further damage will result.
Really really bad service from Simply Fixit.
***

5

Good service and reasonably priced. Would recommend.

5

Very knowledgable staff.Excellant first class servive.
They give me they are extremely passionate about what they do and dvice is given accordingly.
I have been paying for years an online company to carry out repairs of which i know coming from a sales director background that Nobodoy wants to loose exsisting customers so thats were the good sales pitch comes in. They ask you a few questions about yourself ,very quickly assesing you as a customer an are able to tell if they want to they could sell you what they want rather than what you originally came in for..
Regards this company i found them the opposite ,noticing software i had purchased and pay an annuall fee when in fact i dont need them.YES there are many consales peoples out there.

He also mentioned two important componants on the mother board that were deactivated and that any good engineer worth his salt ,pardon the pun would know and pick up straight away this issue just as he had done .Now my Laptop i know is in this day and age very old as technologie is advanxing so quickly.

I exolained that i have a newer lamtop at home but keep this one fir just basic stuff looking at paperless billss for example and managinging all my accoints on line.

Its not used for livstreaming films or games its used dor doing basic stuff off which he told me that the system was nolonger able to accept any updates from microsoft ,well i actually new that but proved he was being honest with me.

My laptop is still currently with them so i dont have the repaired product back from them yet.

I fully understand that running all the various tests and tasks can be Time consuming more so with an plder operating system. But the gettleman assured me that althoufh my laptop was or is approx 16+years old he assured me that it was still very capable of doing the tasks i require of it to do.
Honesty is all that i expect to here and not a sales bluff using you and i our lack of knowledge as a tool to creating bigger sales for them.

I informed gim that i had the motherboard replaced and more memory installed and the battery replaced which i thought were all pretty much basic things that would need replacing ,after time as not everything is made to last forever.

3

Took my sons phone in to get a screen repair and went back 4 hrs later. it wasn’t done. The repair when done was fine.
I got the feeling they had just left it to do other repairs as I was at work. I had got away early to collect it then had to wait

5

Excellent professional service, fixed my broken phone screens perfectly, would not hesitate to recommend!

5

Very good service again from simplyfixit at ***

5

My sister gave me my nieces iphone 6s as apple told her it would cost *** to fix & she’d be best to buy my niece a new one, which she did. Simply Fix it got it going again for *** and gave me a discount on a new battery. I’m delighted with how the phone is working now and how helpful the guys were at talking me through transfering my sim etc from my old 4S. Thankyou! I regularly take my apple devices to Simply Fix it and am always delighted.

4

The service I have received from the staff has been exemplary. Very professional and informative.
I have been very happy with the work they have carried out.
I would have marked 5 stars but having had my iPhone screen replaced by simply fixit and buying the warranty for the screen to cover any issues, the replacement screen failed 1/2 months after the warranty ran out! I had to get simply fix it to install a second iPhone screen at full cost. Shame. I won’t bother with the warranties in future.
Either way, the staff were very good and the work completed quickly.

5

Glad that SimplyFixIt were able to repair an iPad / perticularly happy that we didn't have to make our way into Edinburgh, but were able to visit the shop in *** ...

5

Friendly practical and swift

4

The service was good but it does seem a little expensive

1

Telephone came back with the same problem the battery drains in 12 hours from 100% to 0%. I was told to take it back if this was the case. I took it bacxk again it happened. Then I am going to take it back again...

5

Very happy with service. Thank you.

5

I liked the fact that the chap who booked in my computer had a go at sorting it first, while I waited. It was like a mini triage system at A&E. This gave me confidence that I wasn't just handing it over, to be told 48-hours later "All you needed to do was . . . . . ." Laptop worked and was very clean when it came back :-)

5

Top notch service, knowledge and helpfulness.

Highly recommended.

5

Checked over thoroughly and given new solid state memory. Knew what the problem was and how to fix it. I'll be back if I need repairs done again.

1

Well had really bad experience they *** my £*** iPhone *** I paid £*** for new display when I got my phone back after repair I felt like I’m using iPhone 4 display quality is really bad then I went to Apple and they said it’s not a original display then I have to pay ***£ for original display really bad experience

5

SimplyFix staff on *** was very helpful and friendly. Excellent service and reasonable prices

4

I am satisfied with the repair and the response.

5

I am highly satisfied. The employees explain clearly what is the problem and how they will approach it. Even with additional repairs the pc got fixed in less than 2 weeks and I was even advised in ways to improve the performance.

5

I was 100% satisfied with the whole process and the people. I cannot offer any improvements. *** was excellent: professiona,l accurate, polite, friendly and helpful. He went beyond what I expected.

5

fast and efficient

5

Thanks, excellent service Work very well done.
Highly recommended

5

Excellent service

5

many thanks fop your excellent service ***

5

I felt they were helpful and understanding and they really made a big difference

5

I would 100% recommend you go to Simply fix it for any repairs, the staff are incredible and it’s very well priced. I took in my MacBook and it was cleaned and repaired in 3 days. I couldn’t have asked for better service.

1

Very poor customer service, the bold guy unpleasant a bit arrogant, knows nothing about the customer service. I had the phone fixed and came back very next day with the same faults! Very disappointed that the phone had not been treated as matter of urgency. Such a waste of time considering I could have went to the insurance company pay the excess and have a refurbished phone delivered the next day. The only reason I went to your shop is to have the phone fixed on the day!

5

The necessary work was carried out promptly and very well.

5

The guys were extremely helpful, resolved my problems and even stayed past closing time to see my phone fixed, would highly recommend these services to anyone

5

The staff were excellent and very competent. work carried out quickly and very good value.

5

Fantastic same day service to replace my son's smashed phone screen and check his battery which was also replaced. All at a very reasonable price! Many thanks Simplyfixit. The recommendation I saw on Facebook was quite correct.

5

Both the speed and quality of the repair carried out were very good. Good communication throughout and the option of extended warranty was very useful (I took this on a previous iPad repair and have used it).

5

An excellent experience, Fraser and his colleague explained to me what I should expect very clearly about the repairs of my Iphones. It wasn’t as expensive as I thought it was going to be. A good surprise indeed! I’ll come back to SimplyFixIt Glasgow without any hesitation!

5

Could not have been better

5

Great service!

5

Comms & speed were good
I allowed a week and it was ready two days later

5

***

2

Bought son's gaming system from simplefixit and son wanted it to faster and add wifi, so handed it in. Hand no correspondence from simplefixit and left 2 voicemail messages and still never heard from them. After a week if having my son's computer I eventually got someone on the phone, to be told that it would cost £*** for a hard drive, £*** for the Wi-Fi, £*** for Labour and servicing. Far to expensive. Ended up getting all the parts on line for half the price quoted. Being that expensive puts you off going there when you can get it cheaper else were, also the older gentleman who served me kept interupputing me which is just rude. The younger guy was very helpful.

5

The service was excellent. Guys had to replace my hard drive which was dead. I loved their professionalism and patience in explaining x times the technicalities in pure english. They also went an extra mile to help me with the software I had to upload again. Special thanks to *** from Bruntsfield brunch.

5

Helpful and efficient service
Very good

5

very knowledgeable and helpful

4

very good

1

They took longer than promised and they didn't do what they said they would do and charged me the same money so i got my computer back not fixed properly. Very disappointed and i would like some assistance from a manager

2

Wrong diagnosis, charged £***, sent off with ‘fixed’ product. Did not work.

5

Needed a computer blip fixed pronto as I use my laptop constantly at home to do work stuff (I'm a teacher - never off duty :-( ) Simplyfixit were able to get me up and running in a couple of days.

4

pleasant, helpful staff. always ready with sound advice in relation to any queries you may have.

can be trusted and can be recommended.

4

I was very satisfied with the service I received - the staff in the Bruntsfield shop were helpful and took the time to explain the problem with my laptop and the repairs they carried out. The service was efficient and they fixed my laptop as quickly as possible so I would certainly use them again and would recommend them to friends.

4

Professional and same day service to repair two iPhones. Slight issue with the volume buttons on one phone which have since become less responsive that I will need to return to the shop to rectify. Standard price of £*** could be adjusted to be more fit for purpose though as there are cheaper shops around.

5

*** was great at explaining the problems my laptop was having and suggested an upgrade that has been very beneficial to my work!

5

The work was excellent but it took longer than expected due to a problem with the battery supplier. It would be better if a realistic timescale was provided at the onset. I would not have taken the work elsewhere because the *** has always been excellent.

5

In my opinion simply fix it were an excellent company to deal with the customer service was in constant contact through out the time they had my laptop and would recommend them highly to anyone.

5

Very helpful staff. Very good value and service.

5

Your staff were polite, efficient and very knowledgeable. I'm happy with the work that was completed.

5

Excellent, speedy, cost-effective repair to my MacBook Pro. Service helpful and courteous. Would recommend without hesitation.

2

Took iPhone 7 in to have screen replaced. The first time the screen did not work properly keyboard etc. Return next day with phone he did screen again! Took phone home to have to return again with same problem to be told must be bad batch of screens this was on Saturday to be told will get new batch Thursday and to come back then. Had to put up with crazy phone till then returned Thursday and haliula the phone is working correctly. No sorry no money back/discount with all the times I had to back and forwards to shop! Poor service 😕

5

Great service, I couldn’t return the same day and when I arrived the following day for my phone, they had also fixed my iPad!

5

My problem was dealt with promptly.

5

Having left my wife's laptop in for a check and repair whilst we were away for a month we collected the laptop today from the shop. Andrew was most helpful as usual and every item is again up and running.

5

Excellent service at very reasonable price. Also very efficient . Will recommend them to anybody.

5

Cost effective and professional

5

Simplyfixit provide good services and value for money when it comes to fixing computer problems. I like your services in general and I have never get disappointed since I started seeking for computer fixing services. And keep it up!

5

Excellent attention, help and advice from the start to the end. Very pleased. Couldn't be better.

5

Service was quick and helpful. The first repair was not successful and the phone was taken back and the repair redone with no quibble at all. Second repair was successful and carried out really quickly

3

It took longer than promised to do a service that I had been talked into due to the fact that it was returned to me with some of the keys altered and in a US English mode instead of UK English. The delay was very annoying.

1

Cracked screen was not fixed on account of water damage. This was never explained to me when I dropped my phone off, only after I’d wasted 2 hours waiting to collect my phone. No satisfactory explanation offered as to why and the staff member on the desk was rude and defensive. I asked to be directed to the t&c that explained this kind of work could not / would not be carried or and was told it was on the website. I could not find this so emailed to ask to be directed to it and never received a reply.

5

Fantastic, friendly service.

5

VERY SATISFIED

4

Amazing customer service, great price, but had to give 4 stars as my screen replacement isn’t as good as before. Occasionally the screen will stop working and I am required to lock and unlock the phone to retrieve use of it. Other than that great service would recommend

5

Great service

5

Have used SimplyFixIt on several occasions and have always had very quick resolution of problem.
Solved a problem with an iPhone 6 which Apple claimed was not repairable and a new phone was required.
Excellent

5

First class

5

Really clear advice. Not pushy or forceful. I went away to think about it and came back and was delighted with the service I received. They’re brilliant at what they do and I would recommend!

4

Quite expensive

5

5 star service. Cannot fault.

5

Kwik Fit provided a quick and efficient service and described carefully the problems with the car. We have used them before and have no complaints.

5

Very pleased with service - laptop fixed, also anti-viral for a year and laptop working quicker/smoother. I also got suggestion/advice of how to make laptop run even more quickly/smoothly and took this for an extra fee - happy customer.

4

Expert service, but slightly delayed communication sometimes.

5

Absolutely fantastic service. My phone screen was cracked and was going to take Apple Store a day or more to fix it. Took my phone to *** and *** in Glasgow Simplyfixit store and had my screen replaced and back in my hands with in 90 mins

5

Really pleased with the clear advice and managing expectations from the team at Bruntsfield *** I sure will recommend to others

5

Service in the Glasgow store was first class.
Very happy with the repair on my MacBook Pro. According to the Apple Store I had blown components that would have cost in excess of £*** to replace. Technicians in the Glasgow Simplyfixit store did a proper job and replaced no components. Total cost - £***. I would highly recommend Simplyfixit - that is what they do!

5

Quick and efficient. Good communication while work was taking place. Good value for money given they are repairing high value products.

5

No muss, no fuss. Cracked my iPhone screen while in Edinburgh. Brought it in to these guys and two hous later I was back in action very nice and helpful.

4

simplyfixit have been a godsend recently when my computer decided that it needed a rest for a while and point blank refused to work. They had it sorted in three working days, and did so with a smile.

Thank you lads for your exemplary service, and for remaining calm when the steam was coming out of my ears!

***

5

Batteries replaced on two iPhones in less than 2 hours, without an appointment! Excellent customer service and very friendly, professional staff!.

5

I was VERY satisfied with the friendly and helpful customer service and the expertise/technical know-how regarding the issue with my laptop problem. I felt the advise was sincere and the estimated price quote before the job was clear, so I was made aware upfront of basic costs and possibly further costs if more work were required. I would recommend SimplyFixit with a clear conscience!

5

Very courteous helpful assistants. Excellent speedy service and good repair.

5

We invited your technical expert to our home to assess our router function. We got a well informed router survey and recommendations. Whenever I have attended the shop (Bruntsfield) I have received nothing but friendly help and supportive advice generously given,

5

I had used Simply Fix It at Corstorphine before so when my laptop needed cleaned up it was my first port of call.

It was in the shop longer than I anticipated but has been returned to me running faster and I would not hesitate to use them again and indeed recommend them.

The manager in the shop has been there a few years now and, as a customer, I think that consistency of staff really helps. He is very knowledgeable and helpful.

4

I had my iPad screen replaced and it’s working well and cheaper than I thought so I’m happy, will be coming back

5

excellent

5

Nothing comes to mind. My pc was misbehaving, confused and suffering from dementia. It is now fixed.

5

Great friendly service. Repaired my laptop in a few days and was emailed when ready to collect. Wouldn't hesitate to use again and would certainly recommend to others.
***

4

Helpful knowledgeable staff and job done quickly.

5

Very helpful and clear. Understanding when I changed my mind.

5

The guys in Bruntsfield are amazing

5

I would recommend Juniper Green Simply Fix It to anyone with a computer problem. I spoke to two very helpful gents who were able to find and repair the problem with my computer in just a few days. Well done great service.

5

Popped in with my laptop fully expecting to have to wait a few days for the repair. However the friendly staff member offered me an alternative (and cheaper) fix with a compatible part and was able to fix on the spot! Can't fault the service, well done simplyfixit! Highly recommend!

5

Very satisfied with the service .

5

I am extremely satisfied with the recent service and support and advice I have had from Simplyfixit at the Juniper Green and Bruntsfield branches and I am more than happy to recommend Simplyfixit to anyone requiring repair and/or help with their computers, iphones and similar gadgetry.

In all my dealings with Simplyfixit I have always been very pleased and impressed by the friendliness and willingness of all staff to help find a suitable solution to my computer queries.

5

Staff were well-informed and very helpful in putting together a package which met my requirements. I ended up with too little storage space, and would have bought a bigger disc drive if this had been fully discussed with me, but I only went in to buy a wifi extender, and came away with a new desktop, so hadn't done my homework first. I wasn't pressurised at all, just so impressed by what was on offer that I decided to go for it on the spot. Was just as impressed by what was not included - adware, Norton etc. Would definitely recommend this shop for service, quality and value.

1

The MacBook had been having problems with power on several previous visit and needed the battery changed. I asked for this to be done but was told that I had to pay £*** for a check up first = result £*** bill for the battery. Disgraceful for a regular ex customer now

5

Great service and advice from ***.

5

Prompt service and affordable

5

All members of staff extremely helpful and knowledgeable. Gave me extra advice about my phone, which they didn’t need to do. Very satisfied with service, and my iPhone screen repair took just two hours. I will be back if any issues- thank you.

5

Great service from SimplyFixIt. Very helpful with my initial enquiry, they also notified me when my laptop had arrived with them and confirmed I was happy with the cost of the repair. Payment was straightforward. I was notified when my laptop was on its way back and given a tracking number to follow its progress.
The repair itself looks fantastic, I am very pleased.

5

They were brilliant

5

On collection of repaired mobile phone.....the Staff member was extremely helpful and went the extra mile suggesting / assisting with setup of fingerprint logon and setting up iCloud.Very impressed!

5

Very happy with the professionalism of the staff and the honest advice I received

5

Very helpful and knowledgeable - completed the repairs in the timescale promised.
Would definitely recommend this company.

5

Excellent service - responsive, swift, friendly. Thank you

5

I have used Simplyfixit a few times now and each time their service has been professional and quick. They are also happy to explain any work that is carried out. Would highly recommend.

5

Exelent

5

Great turnaround time for getting my iPhone 7 fixed, was able to collect it after a few hours. New screen is just perfect and also a great price.
Thank you

3

Replaced my smashed iPhone screen quickly and for a reasonable price - let down by charging me £*** for a screen protector that doesn't seal around any of the edges. Won't ever make that mistake again - better off with a £*** version from ***.

Disappointed returning customer.

3

I was happy with the speed and communication from the guys in the waverly steps shop. I am not happy with the colour of the display or the sensitivity of the screen. I am aware there is a three month warranty and will return for a replacement screen

5

5 star service received during my experience

My iPad screen was repaired very quickly & in a professional manner.

I would definitely recommend simply fix it

2

Bad comms.

4

Efficient and polite but expensive and slow.

4

Satisfied and would recommend to others.

2

I am happy with the repair, but it took more than one week rather than the one day originally offered, and there was a lack of communication - promised texts never materialised. I will reconsider before using SF again, although had previously been satisfied with their service.

5

We're non-expert customers in our mid-seventies, so need to feel confident of the knowledge and integrity of those on whose advice we depend. We received good care and consideration from Simplyfixit at ***. Our thanks to *** and the team there. Would happily recommend.

5

My computer was in for repair and the service I received from *** and his colleague from start to finish was first class in the ***

5

I brought my 6-year-old computer into the local Simply FixIT shop to have its RAM increased as I was unable to use a particular program that I use almost daily, to have the machine speeded up with a solid state drive, and unnecessary items removed. The work was described to me beforehand, carried out much more quickly than I had expected, new anti-virus software added and I was back up running with a rejuvenated machine that performed like new far more quickly than I had expected. It was important to me that I was not involved in the hassle of buying a new machine and wasting time loading replacement programs (I'm too old for that); what I needed was a repair to a machine that had given good service and which would continue to do so for the foreseeable future. Yes it cost me some money but I reckon the work is saving me time and was worth while. I am grateful to SimplyFixIT for simply and efficiently fixing it after lengthy telephone calls to remote program providers had not achieved the result necessary. Thanks SimplyFixIT!

5

All the staff were wonderful. Very friendly and helpful. Clearly explaining the procedure and costs upfront. Very fast turnaround time. I have used SimplyFixIt on several occasions and will certainly do so again.

4

I brought my iPhone in because the connection was faulty, and was charged £*** in advance. That's fine, I'm happy to have my phone repaired and back in use.

However I was slightly surprised that all happened for my £*** was a clean – I'd assumed a replacement part was involved, especially after I was told you "had the necessary parts in stock". In the event my phone didn't take 2 hours to fix, it took less than 15 minutes. The Apple Store wouldn't have charged that.

Can I suggest that you charge a maximum in future? If it costs less than that, give your customer a credit note? At least that would encourage them to come back.

4

Excellent customer service. Excellent service provided.

5

The service has been excellent underpinned by very helpful and professional advice. *** (in particular) at Forrest Road Edinburgh has been exemplary in terms of the quality of support and the creation of a bespoke system for me. I am a very happy customer. Thank you. ***

5

More knowlege than Mac Store. Fast service. Highly recommended.

5

Quick service, high quality

5

Well satisfied with all aspects of service.

5

I am happy with the help and advice I received from your friendly staff.

5

Prompt, no nonsense service by competent technicians. Will recommend.

5

good customer relations

5

Professional advice and service much appreciated and valued. Would always recommend the Stockbrige store. Good guys.

5

the service was and is polite and congenial and I
appreciated being guided on technical points regarding
the hard drive which I required a backup of.
The price of service and backup drive was good value
and I know because I am on a tight budget and that
there fees are very reasonable

5

Excellent service, laptop all fixed and as new all done same day.

5

Had a cracked screen for 10 months but had no confidence in any repairers near home. Visited family in Edinburgh and learnt of SimplyFixIt. Dropped iPhone into Juniper Green shop at 11.30 and was impressed with professional attitude and smart premises. At 13.30 text came through to say it was done. All excellent.

5

I gave this review 5 stars as the customer service was fantastic, service was excellent, o had my laptop repaired on the same day. Prices were reasonable also. Defiantly recommend this company.

5

Courteous and honest.

5

No improvements needed very helpful and contacted you when they said they would. I would definitely recommend you to everyone.

5

I am very happy with the service provided. *** took the time to explain various points. I found his advice very helpful. I am in the process of re-installing various software and I hope I will not have to ask for further help.

5

your Dalkeith branch manager sorted a hard disc failure for me and returned the computer working better than it ever had done. many thanks for this

2

expensive improvments recommended by your staff have made very little difference to how pc operates.

5

Great customer support and although the estimated repair time for my 5 year old laptop was incorrect, it was well worth the extra 3 day wait. My repaired computer works better than it ever has, including being about 5 times faster! I felt the cost was very reasonable as I have confidence that my laptop will function well for another few years. This is good for the planet, too!

5

Simplyfixit? Simply the Best!
Lovely, lovely people! Incredibly and reassuringly supportive and helpful They have the patience of saints and the skills and knowledge of experts. No booking appointments to consult a so-called genius in the Genius Bar.
And the guys go beyond the call to help, honestly and patiently . One of the them spent over 45 minutes on the phone to TalkTalk in an attempt to sort out a server problem which was beyond my limited technical understanding, making helpful and suggestive solutions on the way.
The fact the problem wasn't resolved was TalkTalk's fault (no comment!), not his. Thanks, btw, to said expert in Bath Street: specs, long black hair, gnomic, plaited beard, slight European accent. You were great! As were the two other fellas who came to my aid the previous day.
I can unhesitatingly, unreservedly and enthusiastically recommend Simplyfixit. Thank you!

5

Very efficient

5

Very impressed with the responsiveness and quality of your service. I was fully informed by you of all I needed to know at all stages in a simple way - no fuss or clutter. The product, your services and your work were all excellent. A most happy outcome of a recommendation by a friend; my recommendation in turn will be unstinting.

5

I took in my old PC which had developed a fault. SimplyFixit retrieived files from the system drive for me and built a new PC to my specifications. (On opening the old PC, *** had immediately noticed that the electrolytics on the motherboard were on their last legs and repair would have been a very doubtful option, given the age of the machine). As a hardware and software engineer, I know that the diagnosis and advice given were accurate and sensible. My new PC is working well and the service given is excellent.

5

The assistance provided was polite, quick and effective. I'm delighted by the results (my computer works brilliantly again) and I would recommend SimplyFix to anyone with a laptop in troubles!

4

Everything perfect and met the time-scale. 4 star due to cost only .

5

Great service at ***. Handed in an iphone with a badly smashed screen and was able to get the phone back that same afternoon even though not pre-booked. Cannot tell there has been a repair, phone looks as good as new!

5

Fantastic and very speedy service for new iPhone 6s screen

5

THE SERVICE PROVIDER WAS INDEED ONLY
PERFECT AND HE VERY MUCH EXPLAINED TO
ME ALL THE WORK CARRIED OUT !. HE ALSO
TIGHTENED UP A LOOSE HINGE WHICH WAS JUST
EXCELLENT...THANK YOU FOR A TRULY GOOD
SERVICE...MR***

5

Great place, explained the problem and gave different solutions. Fixed it ahead of the schedule they gave me and everything works better than ever. Thanks

5

Outstanding, efficient service at ***

5

The service was extremely helpful, friendly and sympathetic to the problem with my printer.

5

Totally satisfied with service and quality of workmanship. Particularly impressed with the overall speed that the work took. Overall Simplyfixit took 4days to complete the work, whereas other repairs quoted 2 - 3 weeks! Excellent service from ***

5

Superb

5

Good

5

Customer service and support was focused and relevant to our personal needs. Additional advice was appropriate,helpful and welcomed. Would recommend simplyfixit to friends without hesitation.

5

This was one of the best services I have ever had.
Quick, friendly, imformative and on price.

I cannot recommend you highly enough.

5

Excellent service at a fair price. My badly broken iPad screen and missing home button were repaired for standard price and I even got a discount as a previous customer

5

I was very impressed with the work carried out on my laptop. They were able to resolve the problem of my laptop. Their advice was very good and I would highly recommend them. Their prices are also very reasoable. Highly recommended.

5

Fast and efficient service would recommend

5

Very happy with work done to upgrade my iMac to latest specification. Helpful people in shop and good e-mail communication. Good pricing and will use them again.

One small improvement might be a briefing/fact sheet on 'what El Capitan does'. The computer works much faster, but there are a couple of things it no longer does (e.g. secure empty trash). This is more a comment about Apple than Simplifixit, but it would be nice to know.

5

Brilliant service set price for job no issues

5

I think Simply Fixit are great. I've used them a few times, mostly when my machine is on the brink of a total failure, and they always help me recover the machine and the data.

5

Very prompt and efficient service.

5

Excellent service from a knowledgeable and helpful staff. Thoroughly recommend after Apple writing off iPad!!

5

The staff could not have been more helpful.

5

Quick, efficient, friendly and personal. Also, excellent value for money.

5

Service was excellent. The staff extremely polite and proffesional

5

An all round excellent service from *** at SimplyFixIt ***.

I damaged my MacBook Pro (dropped) which meant that the screen needs replacement. I had 2 options; take it to Apple or find a 3rd-party.

I work for *** and I was aware of SimplyFixIt through their continued advertising, So I decided to try there first.

The no nonsense assessment and pricing was exactly what I wanted and I was able to provide the details to my insurance company.

The works carried out were to a highly professional standard and I cannot recommend them highly enough.

***

5

The website was easy to use and select the desired items. The prices were competitive. The wrapping was very good as it prevented damage to the items.

5

Excellent service all round from the Stockbridge store. Clear explanation of the proposed solution and communication thereafter. They managed to retrieve much needed data for me from a water damaged laptop. Many thanks

5

Excellent service; good advice; iMac restored to health within 24 hours.

5

Excellent service

5

I have been in touch and using simplyfixit helping me out with a number of problems...…...with first class success.
Thank You, Thank You, Thank You
**

5

Excellent customer Service

5

My iphone battery was replaced the same day. Excellent service. I will recommend this service to others.

5

I recently bought a refurbished MacBook from Simpyfixit Glasgow, I am very pleased with this laptop it is so much faster than my old computer, but as I was not used to the Apple system I messed up a couple of things, when I took it back to the shop the guys went to a lot of trouble to sort out my mistakes with no charge for their time.
I think the one fact that demonstrates how good this shop is to deal with, is that when I bought the laptop they advised me to take the cheapest of the ones on display instead of pushing me to buy the more expensive ones in stock.

5

As usual, friendly staff and efficient service.

5

Can't fault them.

5

Customer service was excellent

5

Great service & always with a smile!
Thank You

5

Very efficient service. Thank you.

5

satisified. thanks

5

The staff were highly knowledgable and explained the various problems that can happen with my devices. They were at pains to explain any additional costs that might occur due to typical problems that might be found and explained that they would call me first before undertaking any additional work. This was transparent and reassuring. I received a discount for putting in more than one device which was an added bonus.

1

When I collected my phone after having the screen replaced i had barely left the shop before realising the whole middle third of the screen did not work. I had to take it back in to be replaced again. Why they hadn't tested the screen crisscrossing it I do not know.

5

Excellent service..was kept up to date re extra charges etc ....can’t really think of much improvement.
Keep the good work up!

5

Excellent service and helpful customer service

4

Good

5

The guy Alan was 100%

5

None ,as always excellent

5

I had a battery fitted to my I phone locally but was still requiring to charge up
My
Phone more than usual so will I’n Glasgow walking up Buchanan street saw the man with the advertisement board and went to the shop as directed, the best decision I made that day the phone is perfect

5

Swift, honest and impressive service. Dealt with a very badly smashed up phone in no time. Would recommend to others.

5

Can't think of anything, a full diagnosis was carried out within minutes of me arriving at the shop and was given a very good explanation and options available.
Was completed very quickly and professionally handled.

Excellent service.

5

The guys in the Bath Street store were so helpful with trying to fix my sister’s phone which had previously been “fixed” by a dodgy repairmen. Even though they were unable to fix it they were extremely helpful, showing me everything that was wrong with the inside of the phone and even writing a report that we were able to share on social media to warn people. Special shoutout to *** who booked the phone in and sent us the report, thank you so much for all your help!

5

Always helpful staff and reasonably priced.

5


Super quick! And better value than giving your phone to get fixed at apple. Great to be able to have my phone back within 2hours of handing it in. Thank you very much!

4

Pretty good all over- one caveat though- you installed Avast- I use Kaspersky & I'm not good with these machines- trying to get rid of Avast so's I could use Kaspersky was, er, frustrating- fortunately my Sister sorted that out. If I need, I'll be back! Anyway, thanks again.

5

Polite,informative quick, and all working as well as new. thanks

4

Thank you - the service was very good with suitable recommendations being made and carried out. ie. new hard drive and updates to browser and anti virus. Good value as well for face to face service instead of online as is so often the case these days. Have a small issue with screensaver so may be back in touch.

5

Simply fix checked my computer for malware etc. (because my son responded to a phone call...) and recommended they install a solid state hard drive (unlikely to fail and much faster).
All done quickly and effectively. Well worth the money and it is now a lot faster.

4

Yes I would recommend, virus removed old laptop cleaned and working again. Only small thing was I handed in a sound card and explained I couldn’t get it to work and thought it might be the driver. On collection asked if the soundcard was working, was told yes and it had been checked, got home and it wasn’t being recognised as connected. I think they maybe checked the driver software was installed but maybe not the hardware. Anyway just a small point because the laptop and usb soundcard all need replaced.

3

They kept my device several days then wanted it another day to do diagnostics. Machine seemed no different and no faster after all that.

4

Yes I would recommend to others. Very happy with customer service provided in Bruntsfield store.

5

Superb quailty service and workmanship from start to completion.

5

Rapid and effective resolution of issues with my old MacBook Pro. Friendly staff and fair prices.

4

I would recommend using Simplyfixit as I had 2 laptops in as they were running very slow. There is an initial fee of *** which is a bit much but as I know nothing about fixing them I needed to give them to somebody who does. Once they had been looked at an cleaned up i got a call to explain problem to me which was what I thought was wrong with them and it was my choice whether to proceed with solving the problem or not and I had a choice of costs depending on what I wanted. I was never pressured into buying anything. I had been to a previous shop who charged me *** to fix the problem and it came back the same way. You do pay for somebody's expertise.

5

Quick job ,well done ,reasonable price

5

reliable, friendly, as always

5

Very prompt repair and luckily the part I needed was in stock. Highly recommend.

5

excellent customer service

5

The whole process was fantastic. It was very stressful when my HD failed, but I was filled with confidence that everything was being tried to recover as much of my Data as possible. I purchased a new enclosed HD and my recovered data was loaded onto it. I was delighted when I discovered that the important data had been recovered. Thankyou, Thankyou, Thankyou.

5

I cannot think of any areas for improvement. Perfection from you has been my experience. The service I have received for about 10 years has been invaluable, friendly and crucial to the success of my 57 hours per week voluntary work. I do not hesitate taking the opportunity to recommend you highly.

5

Great service, thank you!

5

Excellent, speedy service

4

Friendly and knowledgable staff - work done according to agreed timescale and did not cost the Earth

5

Convenient, quick and helpful

5

Only area for possible improvement I would offer is in turnaround time (dropped off Saturday morning - ready for collection Thursday end of day), other than that an excellent service, and very helpful staff both in store and when responding to email. I am very impressed with your service and will recommend it to friends and colleagues should they have need of such services. Full marks!

5

Clear pricing. Simple process and excellent communication.

5

I was very pleased with the outcome of the job of replacing the main drive in my lap top and.
found the staff very helpful

5

Very friendly staff who explained in full the problem with my printer and what wass requred

5

Fantastic service, very prompt and kept me fully informed.

5

great service!

4

Very happy with my cracked IPad screen replacement. Paid additional £*** for Insurance to cover future cracked screen replacement over next year. Was not happy to find a sticker on the screen when I got home stating “Warranty void if removed”. Was not on the screen when I tested it out in the shop and must have been sneakily stuck on the screen when it was put in the bag. Not impressed. Sticker now makes it very awkward and difficult to properly view the screen on my IPad mini.

5

No improvement could be possible.

5

Excellent service.

5

Very helpful and professional service.

5

Speedy screen repair iphone now working fine

5

Great service - friendly and efficient. Thank you

5

Very satisfied with helpful, expert staff, and ***'s careful explanations. Would definitely recommend.

5

Prompt service and friendly staff

5

I was satisfied from start to finish. A first class service and a first class repair jo done. Thank you

5

Service and contact communication was excellent.

5

Friendly helpful service.

5

I have used simplyfixit on numerous occasions for phone repairs and wouldn't go anywhere else, they are not the cheapest but quality of work and quick turn around is first class!

5

Quick and efficient.

5

*** was very helpful from start to finish and rapidly diagnosed the root cause of my PC's problems. I felt that he knew exactly what he was doing and drew confidence from that. The fix was quickly implemented (new graphics card) and I am back up and running - great service, very professional. I would happily recommend *** & Simplyfixit if the need arose.

5

Straightforward great service.
No fuss, upfront info.
Great, I won’t hesitate to use again.

5

Staff were very friendly and helpful. Service was quick. Happy to recommend.

5

Fast, efficient and friendly service

5

I was having problems from a recent Windows 10 update and could not access my photo albums. My laptop was also running very slowly. Action would be taken to regain access and a back-up would also be done on an external hard drive that I provided. It was recommended that a new internal hard drive would give me more speed. I can again access my photos and my laptop is working so much faster. I was given clear advice before work started. I am very happy. Thanks.

5

It is the second time I have used the services of SimplyFixIt.
Each time I have been treated with politeness and the problem solved or fixed promptly and efficiently. Everything was explained to me and I was kept informed of any other possible problems. Great service.

5

Have used this company for several years now would have no hesitation in recommending them.
Good service and guidance when buying a new computer.
One small glitch.keyboard left at American settings but was fixed remotely for me.
Always willing to give advice and support on any questions raised.

4

Good service to get a screen replaced on a laptop. Although they only charged for the replacement screen, they also glued the outer casing together at no extra charge.

5

Very good and highly competent service

5

*** Fast efficient and a great price, would certainly use them again for any Apple or other devices.

5

Great service by *** at Juniper Green shop. I always use Simplyfixit for all my computer requirements. They are local, friendly, very knowledgeable, and competitive in pricing. Much preferred to using a large multinational, faceless outfit.

5

The service and assistance my iMac and myself received at *** shop was super and I cannot say anything negative about it.

The shop manager, was very patient and understood my needs and personal situation very well.

He took time to check the iMac when I took it in, while I was explaining the sudden overheating problems my computer was having. He went through each step of the process explaining what they were going to do, the computer had to remain for repairs.

He did the same when I went to pick up my computer after the repairs were done.

The guys really seem to know what they are doing and I had total trust in them.

The iMac was in impeccable conditions when I brought it in and I am so please, grateful, and happy to say that it is still in the same impeccable condition after the repair works were done.

So, I am super pleased with the service and hopefully my computer will live happily for a few years more.

A very happy and grateful customer.

Yes I would recommend it to others for sure.

5

Great professional service - highly recommended!

5

Very helpful staff always very polite

5

Efficient, good communication throughout repair stages and delighted with outcome

5

Fantastic fast service and the job was completed to a high standard

4

Don't like having to pay up -front for a service I haven't had. Makes me feel not trusted to pay. I have been a customer tor many years and never defaulted on payment. They should be able to evaluate their customer, especially long -standing ones and not asked to be paid before job done.

5

I was very satisfied with the support I received from the Stockbridge branch and the explanations were simplified for me. The service was quick and efficient and I would certainly recommend you to others.
As a fifer I would appreciate you even more If you opened premises on this side of the water.

5

I have no complaints the staff handled my repair very efficiently. They explained everything clearly before the repair. It was repaired promptly and I was contacted quickly and given options as to when I could collect my item. They explained what they had repaired and tested it in front of me. I would not hesitate to highly recommend the Simply fix it store on Raeburn Place Edinburgh to my friends and family for their repairs.

5

Great customer service, thank you!

4

I was told it would take two days but in fact it took five days otherwise quite satisfied.

5

I have dropped and smashed my iPhone screen and needed repair urgently. The shop was very quick and efficient explained everything in great great detail offered advice on the hardcase and completed the job in very good time

5

Brilliant ***

5

Really helpful, flexible, fast and able to sort out my problem and deliver a solution that really improved the computer. I used the Waverley Steps branch in Edinburgh and recommend it.

5

They quickly diagnosed the problem and quickly fixed it.

4

Very helpful staff who gave advice and carried out work on several Mac laptops as agreed.

5

*** in store at *** was very helpful and the fix was completed very quickly - excellent

5

My computer crashed after a Windows 10 update and Simply Fix-it recovered everything and gave me another antivirus software package included in the price, So I am very happy with them and would certainly recommend them to others.

5

I took my laptop in for repair after it crashed. The customer service I received was excellent - the repair was fast and efficient and I was kept upto date with the procedure. Excellent value for money.

5

Great customer service. Quick and efficient, informative and helpful. What more does one want?

4

Prompt and efficient service

5

Very helpful advice and prompt attention

5

Very pleased with the service and found the personn in the shop very charming and patient with an older person .I

5

Really nice job. This guy knows what he is doing. Wouldn’t go anywhere else.

5

Great service! Very polite staff and the work carried out is always to a high standard and done quickly too. I wouldn't hesitate in recommending your services to others.

5

The staff Simply Fix It's branch at Raeburn Place in Edinburgh provide consistently excellent service.

5

The staff Simply Fix It's branch at Raeburn Place in Edinburgh provide consistently excellent service. Their employers might wish to investigate how to have them cloned.

5

I have used Simplyfixit on a number of occasions. This job which was completing a new build computer was a bit tricky but they did complete it to my satisfaction.

5

Brilliant! He spoke my language so I understood what he told me about my lap top. he explained things really well.

I cannot speak too highly of your service.

I definitely would recommend you and have done so.

5

Great service, quote provided before any work was carried out and really quick work.

Coupled with constant communication it was a refreshing change from run of the mill bad services that over promise

Highly recommend

4

Have a couple chairs out for customers

5

Laptop was serviced and antivirus software renewed. Great service and advice as usual.

5

I found the member of staff friendly and efficient.

5

Speedy over the phone diagnosis of the problem and equally speedy solving of the problem. Communication to update me was excellent. Expensive to have Windows 10 re-installed, however, and I wish there was some way Windows could be made to pay for it! Lap-top not quite recovered its previous condition but that is not the fault of this company I don't think? (maybe they could include a session in front of the computer with hapless customers?) Would definitely recommend Simplfixit.

5

Excellent service, friendly and helpful staff. Fixed the problem and offered good advice. Very quick, got my laptop back a day earlier than I expected.

5

courteous efficient and extremely prompt with camera repayment for iPhone and new battery all done in 2 hours

5

Great service and do not expect everyone to be good with technology!!

5

The stuff was very nice and gave any information needed about the repair. They were quick, effective and on time. Absolutely recommend it.

5

Fast and efficient service delivered in the estimated time period for repair. Technician was helpful, knowledgeable and very pleasant to deal with.

5

I certainly have and will continue to recommend simplyfixit to anyone I know.
The professionalism is definitely second to none and I greatly appreciate the careful explanations to laymen like me. My laptop has been given an upgrade and new lease of life.
Thank you.
***

5

Excellent service as always.

3

You did what you said you would, my laptop is running more quickly. Thankyou.

5

Very knowledgeable and helpful staff. Gave me all the information I needed to make a decision on how to have my phone and iPad repaired.

5

Very knowledgeable, efficient, helpful and very customer focussed.

4

This is second time I've used SimplyFixIt and am very satisfied with work and service at desk. My only small criticism is that I found it hard to get in touch for an update because of a fault with the company phones.An email or text mailshot to customers with open jobs explaining that there was an issue would've been helpful here.

4

Replaced a completely failed disk drive with a new fusion drive in my 2019 iMac. Provided advice and options on how to partition the new drive

5

I was delighted with the service provided. My laptop hard drive was completely corrupt and you managed to recover all of my stuff. I was kept informed every step of the way and my laptop is now better than new. I would be more than happy to recommend you to other people and will be using you from now on for any other computer problems.

5

Fast and efficient service.I had a deadline and they met it.

5

As always, the service was friendly, helpful and efficient.

5

A brilliant service, fast and effective, very satisfied.

5

Excellent quality and speedy repairs. Professional and courteous staff. Simply-Fix-It is the silver lining in the cloud of a cracked iPhone screen!

5

first class service

4

Happy with result but nobody phoned or text to say phone was ready. Could have had it a day earlier.

1

*

5

great service

5

As always prompt, to the point, accurate, on budget and fixed. Thank you for your good service.

5

I was entirely satisfied with the customer service I received and completely satisfied with the work carried out on my laptop. I have already recommended you to an acquaintance.

5

The service is great have used simple fix it on a few occasions never been let down never had any surprises.
The only negativity is there pricing.

5

Very helpful and informative service from service manager, recommendations from *** and setting up from ***

5

Very courteous/helpfull staff and excellent service. Had my screen repair in approx 2hrs and very happy with the results. Thank you and I have already recommended you to my family/friends

5


Advice was freely given with an appraisal of the works anticipated along with fixed costs at the outset.
The staff were all helpful, listened well and explained things without using high tech jargon.
Communicated well on progress of work by e mail and phone.
Very quick turnaround.
I would definitely recommend SimplyFixit

5

Very efficient and personal service and e are very pleased with the results.

5

The entire process of upgrading my laptop hard drive was excellent. Well explained, costed and carried out within the projected timescale.

5

great service

5

My recent experience with SimplyFixIt, at *** was brilliantly straightforward. A brief, slightly panicky description of the problem (on my part), was met with confident acknowledgement and understanding: 'Yes, we can fix that and clean things up for you..and install one year's free anti-virus'. Communication was excellent, start-to-finish. Thank you very much! ***

4

The order procedure was satisfactory, and customer service was clear and helpful. I would recommend Simply Fixit to others.

5

I've taken several broken phone screens to be repaired here. The staff are professional and repairs are done quickly.

5

Excellent work & service. Very polite and helpful.

Thank you

4

Order procedure and pre information can be improved otherwise satisfied.

5

I would recommend the service to others. There are no particular comments on how you might improve.

5

Promptly diagnosed the problem with my elderly PC. When this was found to be terminal, recommended a new system for me set up to my requirements, dealing with a series of queries and suggesting solutions, and assembled it with hardware and software all ready to use.

Have had it in use for some months and am very pleased with it.

5

Great people helped me decide what I needed and built it. Delivered on time and helped me get set up.

5

Very good and helpful service.

5

I always find my contacts with Simplyfixit helpfull. They are definitely a drop in centre for me when I am struggling to deal with some issue I do not understand. This last contact was after a scam which happily my bank handled well and no money left my account. But my bank advised me to get my laptop checked and cleaned Tom remove unwanted software which was a blessing because I knew that my computer needed a service - it is now so much better - faster for loading up. and they advised me to xhanye from Internet Explorer to Firefox which has been a good change.

My only reservation was that they did not phone me as I requested so that I was without it for longer than necessary.

5

Boring as it sounds I cannot find fault with my experience at Simplyfixit from start to finish,so well done to the team.

5

Service was great, always really friendly. They were very transparent, and completely thorough. Talked through everything with me, and it was a good price.

Ipod classic, replaced Headphone jack and battery.

5

Quick and friendly service.

5

Fast, efficient and great service.

5

The service was quick and efficient and satisfactory. Will use again. Will recommend.

3

Disappointed

5

Definitely recommending to others. Technicians have very pleasant manner and give a professional service and customer support, if required. Only charge fee if item repairable. Even then, the cost is reasonable.

5

I felt I was offered an honest opinion options and solutions to the problem I had with my laptop. The laptop was repaired to my satisfaction.

5

Very good service

5

I thought they were very helpful in every way I went in to have a computer mended, but came away after having bought a new one, no pressure at all from the staff.

5

The experience I had with the Glasgow shop was excellent : fast and efficient work for a reasonable price while Apple was asking me for a crazy replacement of the system board in my Mac Bookair. Thanks again !!

5

Have used simply fix it before always great service.

5

Was very happy with the service. I left my phone at shop about 3 pm and it was ready by 5! Price was ok as well. SumplyFixIt would always be my first choice for phone/laptop/ tablet repair

5

Excellent service. Couldn’t fault it.

5

Excellent advice and very professional service.

5

Quick and excellent service

4

Had the battery replaced on my macbook. Only took a couple of hours and everything is working well. Would recommend!

5

Customer service by *** in Corstorphine was first class!

5

every thing was fix and my iPad next day xxx

5

Very good,exellent

5

very fast and efficient

5

belter

5

Helpful and courteous service and explanations of work carried out.

4

I found the gentleman at the shop on Waverley Steps, Edinburgh extremely helpful, professional and appeared to be happy in his job. The broken iPad case was repaired in 3 days and I was kept well informed by email.

5

First class servic

5

I would like to team at Bath street for the excellent service. In particular ***. They were very helpful and my laptop was repaired quicker than expected. Thank you

5

Efficient service & helpful staff.

5

The guys in the *** branch are unfailingly helpful and pleasant. They realise that most people are lost without their computers and so they try to do the job quickly but they are always thorough. I am especially pleased with the way they explain everything and make sure that you understand any changes that have been made as a result of their work.
Please never move from ***

5

Really professional and friendly service. Explained everything clearly and excellent communication at each stage while my PC was being fixed. Would strongly recommend. Thank you!

5

Excellent service, clear, open and practical advice with no salespeak from the staff member who dealt with my laptop. I always recommend your company, having used you before, and several friends use you as well. Keep up the good work!

5

Outstanding service from the team. The problem with my Mac was complicated, but the guys did a superb job and I am delighted.

5

I have know hesitation in recommending Simply fix it the service they provide is excellent and their customer service is first class

5

*** at Corstorphine branch provided an excellent service replacing the screen of my wife's iPhone on same day. Thanks and I would certainly recommend without any hesitation.

5

Knowledgable, and very efficient; very good good service.

5

An excellent service at very reasonable price. Would recommend

5

The service from Juniper Green was excellent, particularly impressed with discount as we had bought from you before. Excellent communication and good value for money.

3

Cheaper to purchase a new PC, than getting it repaired from here.

5

Smashed phone screen fixed within an hour. Battery asked for too. Got the phone back. The next day they phoned up to say they’d forgotten the battery (I always live a company who admit to a mistake) and asked me to pop in to get it put in. They were extremely apologetic, but hey, I thought it was great that they quickly rectified things.

5

Very quick and well done repair. Ipad is as good as new

5

I can't suggest any areas of improvement based on my recent experience. I was given prompt attention, offered solutions and the repair was carried out in a very short timescale

5

Simplyfixit staff listened to my description of the problem. Asked questions and examined my Mac Book Air to ensure that the issue was as I described. Quoted a price for the work. Texted in a day or two when the part was available. Did the work in less than two hours (the *** shop required a full week) and charged a very reasonable rate. I could not find fault, the staff were helpful, considerate and pleasant, unlike others. I would strongly recommend them to anyone with a Mac problem

5

Great service; great staff. Keep on keeping on.

5

easy and clear to deal with and repair done well within agreed time

5

very happy used you several times now

5

excellent service

5

Excellent, staff very helpful and knowledgable and speedy service

5

Incredible service. Clear, articulate and patient in conversation. They know how to talk to you if you aren’t very good with technology.

Efficient work. For the amount they get done I reckon the price is reasonable, but like with most technical work, it will cost you.

5

good fast service ..replaced battery on my classic ipod

5

Good clear advice and the work was carried out very quickly.

5

Excellent service all round

4

Friendly and professional staff who explained the problem and the resolution. However I was advised *** would be available on the Saturday, popped in on the Sunday to be advised that it was still being worked and I would receive a text when ready.. No text received and picked it up on following Saturday.

5

Excellent service - simply explained for the less technically minded like me. Achieved or bettered their deadlines.

5

An excellent a speedy service, delivered before it was promised. Exceptional value for a new iPad screen compared to ***

5

Good advice from staff, prompt service in carrying out work requested, definitely go back....

5

Very slick and professional service, and good value for money compared to Apple prices. Would definitely recommend

5

Person who dealt with me recovered very important information that I thought had been lost, and my laptop is now running better than it did when new

5

Stunning as ever, in ***. The staff are spot on. However, sadly they are all middle aged men. But STILL will go there to avoid the push and shove and bump and grind of ***

5

Fast and professional service

5

Great fast service and excellent job done.

4

I was given an initial diagnosis of the problem and advised if they found any other problems I would be contacted. Once the problem was identified I was advised the a course of action needed to rectify it. I gave the go ahead and my computer was fixed I two days

5

Imac hard drive fault, unable to sttart up.
Visited shop in Bath St Glasgow on Saturday morning 31 March, fault was diagnosed and repair agreed. Received telephone call on Monday afternoon, picked up computer on Tuesday morning 3 April. New drive installed, all settings, apps and data filles had been recovered.
Excellent and friendly service.

5

The service received was excellent and I would most definitely recommend simplyfixit to others.

5

Would certainly recommend.First class prompt service at a cost I was anticipating. Ordered part online and when it arrived was repaired speedily with no return visit required

5

Would highly recommend.. Very swift and friendly service.

5

excellent helpful gave accurate assessment of work needed and how it would be carried out. Kept me informed throughout.

5

Fantastic service. iPad screen fixed in super fast time to help me get away on holiday. Greatly appreciate it

5

All good at Juniper Green branch. Honest and transparent about problem and clear about costs and timeline.

5

Was very pleased with your employee who attended to me. He telephoned me two days after I had taken my laptop in to be repaired to keep me informed of what was happening. He subsequently phoned to say laptop was ready to be uplifted and was very informative when I called in to collect it. I would have no hesitation in recommending your company to others.

5

The efficiency and friendly way the problem was dealt with could not be improved.

5

A very helpful and professional staff

5

When I brought my laptop in, as someone who is really not good at understanding all of this, I left understanding the problem, potential repairs and potential costs. Collecting it, I was equally happy that I understood what had been needed. I also mentioned how anxious I was about not backing up as often as I used to. I was given clear advice on the options (the disks and data sticks I was used to) and another option of an external back up device. Got it - felt no pressure to buy it though. The 2 young men who helped me with this wete great and have my thanks!

5

No complaints. Process to get disk and memory upgraded was completed in good time and for a good price. Would recommend.

5

A* support

5

All around great service.

5

I always find Simoky Fixit first rate. The staff are pleasant, highly competent and efficient. I have, and shall continue to recommend them.

5

Very good service and pricing. Everything was explained in advance and staff were very friendly.

4

Excellent service

5

SimplyFixIt has fixed some major errors we have had with our laptop computers over the past few months. I am so reassured to know they are there and will be able to help if we have a serious problem. They deal with customers fairly and solve issues in a timely and effective manner. Thank you so much, your assistance has been very much appreciated.

5

Efficient service.

4

Very friendly, knowledgeable and helpful staff. A bit on the pricey side mind!

5

Helpful, knowledgable and quick, no nonsense service.

5

We had a problem with our laptop, Simplyfixit in the Glasgow Road, Edinburgh shop, were able to fix it along with much appreciated advice to speed it up more. It's super quick now!, I would recommend them to friends and family. THANK YOU

5

excellent service , knowledgeable polite staff, I have used the service before and would highly recommend to friends and others.

5

As a layman (as far as computers are concerned) I feel that what was done was what was required but it took a bit longer than I was expecting and I was therefore prompted to phone to enquire about progress. However, once again as a layman, I don't really know what is involved in "testing" and how long it takes.
Finally, if I encounter further problems I would most certainly use SimplyFixIt again

5

Very helpful and efficient.

5

Very happy with the service provided and the time taken to explain work required to fix laptop.All the staff were very helpful.

5

I am very pleased whit the service this is the second time I have used this company and both times have been excellent service

3

*** given the wrong mains lead so had to return to get right one.

5

Very happy with the service

5

The problems with my computer were dealt with promptly and efficiently. I was given advice about a possible upgrade, but no pressure was placed on me. I was able to discuss the problems with the two people I met at the shop. I will certainly use the service again.

5

Took my GHD straighteners in for repair. Guys were great - I got them back super quick and they are working great. Thanks again!

5

Excellent service. My MacBook was transformed by the installation of an SSD, which was done exactly as promised following a couple of emails and a phone conversation.

5

Good communication, speedy device (once parts were in stock) MBP replacement screen in under two hours. All good.

5

I have used Simplyfixit twice before and have found them to be very proficient in the past. The two laptops I brought in with a Windows 10 problem were sorted within 1 week. Excellent helpful staff.

5

Very good and very helpful

5

I am entirely satsfied with my recent purchase and would certainly recommend you to others.

5

Prompt, efficient service. Good communication.

5

The booking-in process was handled well by a friendly sales assistant, able to answer my questions. My iPad screen was satisfactorily repaired ( ie new screen supplied and fitted) within only 24 hours. Can't do much better than that!

5

Excellent service and repair was completed when you said it would be.

5

Excellent service. Smashed screen fixed within 3 hours. And great added extra *** for 3 further repairs within the year. Much better customer service than close by competitor. Thanks again!

4

Repair to laptop involved removal of all material on main drive then installation of Windows 10 plus reinstallation of folders from main drive. The programmes could not be restored. So I had to do that myself and as NS office and Adobe acrobat had been pre installed by Dell then I had to pay Dell for reinstalkation. An extra cost that I had not anticipated. Disappointing.

5

I had a very meaningful discussion with the person who checked in my PC. We had a "meeting of minds" and this is important.

The work carried out was exactly in line with what we agreed at the outset. I have had the PC back for some 10 days now and it is perfect. I think the present system works very well but it requires good people who know what they are talking about. I think you have such people at the moment.

5

Guys very polite and helpful. Work done quickly and would recommend simplyfix

5

Service is second to none, handed product in at 9.30am got a text at 12.50 to say that was it fixed. Perfect, 5☆ service. Would highly recommend and would definetly use again.

5

Affordable and quick service with friendly staff!

5

Excellent service, good value & very knowledgeable.

5

Very helpful service from *** staff, who replaced the screen in my i phone without any problem.

5

Would definitely recommend yous to others great work carried out professionally and speedy

5

A first class personal and professional response to solving my problem.

5

Not only was the computer like new after the repair but great care was taken to sort out very personalised problems which made a great difference to me. Nobody seemed to mind repeated appearnces in the shop, in fact they were encouraged until the problem was completely solved.

5

Excellent service

5

I had a great experience with SimplyFixIt and highly recommend it. I brought my cracked iPhone screen in and it was fixed within hours and functioned perfectly after. SimplyFixIt is trustworthy, efficient, and does the job right.

5

Excellent customer service and fast turnaround time.

5

The service was same-day. As I don’t live in the city that was extremely helpful. It was cheap and effective.

5

good service

5

I thought Duncan at Bruntsfield shop had excellent knowledge and skills and made choosing the right laptop for me a pain free experience!

4

Very good service. I had the battery on my iPhone replaced and it was done speedily without the need to make an appointment.

My only criticism would be that the price is too high.

5

I was very satisfied with the service provided. Having had experience of several computer repair services I would say that this was the best. The problem was solved within the given timeframe, I was kept informed of progress and the problem clearly explained to me when I collected my computer.

3

Repair carried out to good standard however a bit pricy for the diagnostic fee.

5

Have used for three screen and two battery replacements and all have been faultless. Highly recommended.

5

cannot fault the service given by SimplyFixtit.

5

We were very pleased with the level of service and the courtesy and helpfulness of the two members of staff who dealt with us. We would certainly recommend you.

5

I had my slow-running issues (undesired addition of extra virus checkers, etc.) fixed,and decided to go for the recommended upgrade from Windows 8 to 10, and my hard drive from disc based to chip.
The staff at Simply Fixit *** were characteristically courteous and communicative. I will return unconditionally if I continue to live in the area, which I sincerely hope I will!

***

5

Quick friendly service

5

Fixed phone and iPhone screens - v diligent and quick service

4

this is now my third time and the staff are always helpful. Had to bring my iphone back for a second replaced screen literally within 24hrs. Was not told of warranty program, so I was charged full price for a new screen and given a free warranty... thankful for that much, would have appreciated even more to know that in the first place. Also, I wasn't told there is a student discount, so as a father of 4 and a phd student, that would have really helped out a lot, too.

5

Very good.

5

Staff were professional and friendly. They explained what was wrong and gave the exact time for the job to be completed. Excellent service. Would recommend the ***

5

Speedy and helpful service, excellent overall.

5

Speedy efficient service. I would definitely recommend to others.

5

Not for the first time SimplyFixit took my ailing old MacBook (failed SSD component of Fusion drive) and saved it. Calm, friendly service, at a reasonable price and in good time,

No issues st all for me

5

Simply Fix It staff were excellent , they replaced my i phone 6 screen and advised fitting a new battery both of which were done within an hour in a thoroughly efficient manner and st a cost effective opeicevatbrheir CirstirogunevEcunvyrfh premises . I can thoroughly recommend them . Staff were knowledgable and explained everything to me .

5

Got the job done and that's all that matters

5

Very knowledgeable and attentive staff in Bath Street. The service of my lap top was clearly explained at the outset and the expected timeline for completion was spot on!

Great outcome and worth every penny - I feel as if I've picked up a new lap top!!

5

being an absolute novice I find I can rely 100% on Simply Fix It

5

Excellent personal sevice, am delighted with results.

5

Satisfied with everything. Fixed my screen in just a few hours. Good customer service. Price is decent. Would recommend to other customers.

5

I neede to gix display on Iphone 5. Young guy was very profesional and told me how much i will pay in advance. It was *** for replacement. They fixed it within two hrs and they sent me message that my phone is ready to collect. Easy, fast and far more cheaper then ***store just opposite the Wawerly station. ***

5

Great support, good fix, very timely

5

Had a good meeting of minds with your counter clerk. He understood what I wanted and agreed it might be feasible. What I got at the end of the day was exactly what I wanted.

To my mind this constitutes excellent service.

I was happy with all aspects of the service rendered to me.

3

***

5

I was very happy with service I would recommend them to anyone who asked where to go to fix computer problems.

5

Very helpful excellent to do business with would gladly recommend

4

good service and very pleasant and helpful assistant.

5

The guys in the Glasgow Bath Street shop were great, and were able to recover most of the documents and folders I needed back.

5

Great service, the assistant knew what needed doing. He took the time to answer all our questions and was very helpful.

5

Very satisfied : would recommend

5

I've used Simplyfixit a number of times and I think they're brilliant. They're helpful, communicative, friendly and professional, their stores are well located and open long hours. From everything like major repairs to my laptop keyboard to little things like a cracked iphone screen - I get the same great service even if it's different stores or different technicians. I'd recommend them highly.

5

My software problem was fixed in double quick time in a friendly and polite manner and best of all in my opinion, the staff never made me feel stupid as a lot of similar businesses have done in the past.
I would definitely use them again if needed and I have already recommended them to others.

4

It would be great to have a quicker service. As someone who is self-employed and depends on being online, it's hard not having one's laptop for 10 days

5

First class service overhauling our old Epson printer

5

It went well, the problem was diagnosed quickly and fixed.

5

Sorted out iPhone battery plus new screen within the day. And all cheaper than the Apple shop. Great service.

3

The team at SimplyFixIt in Glasgow were very good to deal with, and they dealt with my problem efficiently and effectively. My only complaint is that now my Mac has a very noisy fan which sometimes continues long after I have initiated sleep mode, so another problem seems to have come from them fixing the last one. This may or may not be a result of their work. I would still go back to them.

5

Excellent professional service. Staff realised I have very IT knowledge and explained things to be simply.
*** did a home visit in the evening and was very thorough, helpful and knowledgable.

2

Hope you can use a higher quality screen, the color of my phone is not as bright as before.

4

No problems - good service , pleasant staff and repair worked

4

I have used simply fixity for many years generally a great company!

5

Excellent advice and v helpful. I've used Simplyfixit to mend my PC for years and always been pleased. Now I'm buying a replacement and have opted to buy from here too. So far so good!

4

Accepted apology for lack of communication and more than 1 week wait for repair. Pleasantly surprised by free protective screen. I would certainly use again.

5

I was impressed by the knowledge and attention your staff gave me.

5

I would definitely recommend Simplyfix it to others ..prompt, polite and reasonably priced service.

5

Great service

4

Very efficient & friendly service , thank you

4

The price was fair and the job was well done. However I can not give 5 stars because the lack of communication. I was told that the job would be done on monday or tuesday, unless they did not have the part. And in that case I would be contacted and informed.

I had to go on thursday to ask what was going on and then informed that it would be ready on friday.

Would have obtained my 5 starts with only an e-mail or a text informing about the schedule

5

Quick customer service and expert knowledge. Very helpful consultants and good for money... Would recommend.

5

Such brilliant service, delivered with great customer care

5

Excellent service - fast, professional and successful! Thanks guys.

5

They fixed my phone very quickly and were very friendly. Would recommend them to friends.

5

I got a sterling service from SimplyFixIt Waverly mall, the turn around time was amazing! I was totally stunned. My phone was ready within leas than an hr instead or 3hrs we anticipated.
But there’s just one little problem i am experiencing with my iphone, if charging the screen becomes extremely sensitive i even disabled the 3D touch option but the problem still peraists. Even the mute button on the side seems not to work. It does move up and down but the iPhone doesn’t mute.
Unfortunately i flew back home to Botswana 🇧🇼. So I don’t know how you can assist

5

Good service at a fair price.

5

I found all the staff very helpful and knowledgeable.

5

Brilliant service. My issue was fixed quickly and would definitely use them again. Thanks.

5

First time I've used this firm and they were first rate. They did everything you always expect of a professional firm but rarely get these days.

Upfront with all their costs so you know what you're paying before you commit. Honest about the possible outcomes of any repair. Accurate with their estimates of timing of the job. Communicated efficiently to keep me informed about progress. And best of all when repaired my lap top is working much faster than before it failed.

1

*

5

Can't think of anything to suggest. Will certainly recommend you to any of my friends or family who have a problem an electronic item.

5

Very excellent. High levels of efficiency and response have been a valuable feature Simplyfixit's service for many years. Keep up the good work.

5

I really have no comments to make except to say that the service was excellent

5

I continue to be delighted with the Simply Fix- it service - very helpful , responsive ,solution - focused and so accessible .

5

First class.

4

Great service. & iPad was like new mayb pay slightly more to fix but this is Defo worth it as the glass they use is the proper stuff .. Wd Defo recommend 👏X

5

Fast and cheaper than apple

1

People very helpful but had to wait a week after being told 3 to 5 days.went into shop wed thurs and Friday and on fri was told it had been ready on tues afternoon but did not know where it was.then told to come back 4 o clock and got I pad but no cover which was eventually found.

5

Fantastic service and very knowledgable staff. Would definitely use again.

5

*** Always receive friendly and efficient service when using Glasgow road branch

3

A full check of the device in terms of testing before handing it back as issues were not caught in the testing that was carried out when a screen was replaced.

2

Two stars because the manager was courteous and tried to offer a solution. But how would you feel if you handed over £*** (battery and charging port) and still had an Iphone 6 that didnt work?

He actually offered to undo it all and put the bad battery back in. But then I would still be £*** down. What I'd like is "No fix, no fee". How about ti Simplyfixit/

5

I have had to use Simply FixIt twice and cannot fault them. The first time was when my MacBook Air was destroyed by me spilling Coke over it. They were unable to save the machine but they did recover the memory which was the important part. The second time was with my iPhone which refused to accept a charge. The work was carried out very quickly, in the case of the iPhone about two hours. Their practice of having various shops across a city is highly beneficial because of the convenience of that.

5

I was very pleased by the help I received from ALL the staff I spoke to at the shop.

4

Good personal service

4

Good service with a quick turnaround. I had s screen replacement, which is a bit pricey, but the replacement screen insurance option is good value.

Would certainly recommend the service with the caveat of price.

5

I spilt honey and lemon juice cold remedy tea (good for me, very bad for computers) on my MacBook keyboard and it was rescued efficiently by Simplyfixit. I am typing on it now.

5

I had the screen on my iPhone 7 replaced it was really quick and excellent job as good as new thanks

5

Super friendly and knowledgeable, super efficient. Staff happy to discuss issues issues, recommendations of various costs. Quick turnaround. All now working well. I’ll continue to use for any future problems with PCs/ phones.

5

Service level was excellect - both friendly and efficient.

5

Very satisfied with service. Would definitely recommend and use again.

5

Staff were friendly and professional. They told me what they could do and were upfront about the cost. They also provided a recycling service for old machines.

5

Efficient service. Attended local Stockbridge branch with aged IPhone. Problems diagnosed and work carried out as planned with updates on progress. iPhone is like NEW! Good value!

5

Superb service.

After being let down and messed around by two other repair shops I popped into Simply Fix It Glasgow to enquire about getting my Macbook repaired and I was immediately impressed by the time and care that the clearly knowledgeable staff took in answering my initial questions.

The following week I took my computer in. There was excellent communication from Simply Fix It at every stage of the process and it was assessed and repaired within a week, as promised - new hard drive installed and all files retrieved and restored. In addition there's a 3 month warranty on the repair, and it had been given such a thorough clean that it was barely recognisable as my own laptop.

This company clearly takes justified pride in its professionalism and efficiency. I can't recommend the Glasgow branch highly enough.

5

The service was excellent the staff courteous and helpful.

5

Good quick service

4

Very prompt and efficient

4

Was impressed by the staff knowledge of the products.

4

The service was excellent in that I was kept informed of the status of the machine. However, because the scanner used did not detect the files, I was told they were lost and a re-install as original would be necessary. In the end if was not because the staff noticed something in the memory, and all files were restored. But it was an anxious two days waiting to know.

5

Got lovely help with what type of service to choose, and they delivered quicker than their ***.

5

Two problems excellently diagnosed and dealt with.

5

Excellent efficient service.

5

I would recommend Simplyfixit to others.

5

Very satisfied and would definately recommend to others I was seen promptly by a friendly member of staff. He could not fix problem at the time and so I left my laptop in the shop. I was told what I would have to pay and was given an approximate time for the job to be done.
Near the time I was talephoned an told the job was nearing completion and asked if I would like a free upgrade to windows 10. This was done for me.
I got my computer back in excellent condition and up to date with all upgrades.
Will use again

5

I was delighted with the service. The staff really knew their business. Everything was explained and estimated.
Because of the extent of the upgrading required of my *** and old software on my other equipment a couple of small issues inevitably cropped up. These were dealt with Expertly without any problem and I am delighted with the result, confident I can go back if anything else arises. Being local is a real bonus.

5

Yes I would recommend you.

5

I have in the past recommended you and would again. I was very pleased with the service provided by ***

***

5

customer support is excellent and I would recommend you to others.

5

I would recommend simplyfixit to my friend and family as they gave great service and a friendly service and also got the job done in the time that was promised

3

Wasn't too impressed for the following reasons:-
1. I had to phone for an update. First time I was told they were working on my phone and would get back to me in an hour - they didn't!
2. When I did eventually get my phone on the Mon I got home to discover no-one could hear me when I called out so I had to take the phone back that same day. I thought they would give it priority as after all their repair was not satisfactory but I had to chase them again on the Tues when I was told again they were working on it and eventually I got a call after 5 to say phone was ready but because of traffic congestion at that time I did not get it until the Wed

5

Excellent service

5

Excellent service and prompt repair of iPad screen.

5

Would recommend, changed the battery in my iPhone, said it would take 2 hours actually took less than 1.
Polite and helpful.

5

Staff helpful.friendly,knowledgeable and trustworthy
Would definitely recommend

5

The assistant who diagnosed the problem with our laptop explained what was being proposed clearly and all the staff we interacted with were very helpful.

5

We were very happy with the time it took and the outcome.

5

Excellent service all round. Knowledgeable staff, rapid fix of broken Iphone screen, good price.

5

I had never used them before but I definitely would in future. Fast, friendly and no pressure. Clear advice. Thanks!!

5

The warranty period of 3 months is too short perhaps give thought to extending it

5

Helpful staff who don’t make you feel daft!

5

Good diagnosis and excellent fix. Was espcially impressed by level of personal contact (mostly with *** in this case).

4

Good repair looks good

5

Consistent performance over a number of repairs. Good communications, fair price and friendly staff. Quality of repairs is high

5

My iPhone 6 needed a new battery and screen. This was supplied and fitted within a couple of hours for a very reasonable price.

5

I was impressed with the customer service and the undoubted knowledge of the product submitted for repair. The advice given and the quick turnaround were second to none.

5

Delighted with quality and timescale of work. Would happily recommend to others.

5

The service was great. The staff very friendly and helpfully and professionally. No waiting time to pick up my phone. I was very satisfied.

4

Cracked my iPhone 6S Plus screen on Christmas day - went to SimplyFixIt Glasgow on Boxing Day morning and they had it done by the afternoon. Would recommend.

5

I have used SimplyFixIt several time and have been very pleased with their service. They have upgraded my old MacBokPro and MacBookAir and just repaired one of them recently when a memory card failed. They are very competent, quick, and there is no hassle. I couldn't do without them just now with my older Macs.

5

Timely quick efficient .....great service.

5

Great service!
Phone repaired in 2 hours including new parts
Fantastic

5

Very efficient.

5

Told me what was needed in language I understood.
Machine back and working efficiently.

4

N/A

5

Great friendly service at a reasonable price

5

I always highly recommend Simplyfixit to anyone as they are great. They are polite, honest, practical and efficient. They have just replaced the phone screen on my sons phone in record time.......thanks so much.

5

friendly, efficient service, would definitely use again.

5

Excellent, speedy and effective service.
Many thanks.

4

My iPad was repaired exactly as promised, and in the predicted timescale. There was a glitch, but it was covered by the warranty, and promptly made good. Friendly service too. I'd recommend them, and would use them again.

5

Very helpful and friendly good service

5

Professional and friendly service. Would happily recommend to friends and family.

5

The whole process was very quickly done even though it was close to Christmas and worked fine. One improvement would have been to advise me when the cloned hard disk had been installed that AVG had been replaced by Avast Business Icloud (new version) and that I did not therefore have the file shredding facility,

5

Very good service and very good price. Also, my battery was changed in only 2 hours and it is working perfectly. I highly recommend this place to fix your electronic devices .

5

friendly and effective service; would not hesitate to recommend

5

Straightforward, helpful and efficient, I have already recommended them to others!!

5

Simply Fixit consistently provide excellent sewrvice

5

Clear explanations, helpful staff and competitive pricing.

5

Polite, efficient service at a better price than a new computer.
Well explained.
Can ask for nothing more.

3

Friendly service but very disappointed that a) a MacBook we bought from you just over a year ago was in such a state with very low usage and b) that I was not warned that software would be lost with new HD

5

I took my PC to the *** as I was having a lot of problems with the computer. *** checked the machine and carried out extensive diagnostics on the machine. The service overall was excellent.

2

Fast easy iPhone screen replacement at a reasonable price however I’m not convinced the screen used is a genuine product. 3D Touch does not work properly and screen is sometimes unresponsive. Maybe I should have paid more and gone to Apple

5

Excellent service as always. Friendly knowledgeable staff. Message to let you know when goods ready to collect. Fast turnaround. Recommend simply fix it to lots of my friends. Wouldn’t go anywhere else.

5

They guys were great, knowledgeable, accurate in info, precise in estimates of time etc

4

Fixed the phone with a new battery and ready when they said it would be. Would use again except we were 250 miles from the shop

3

Having my PC for over two weeks trying to retrieve deleted files from my hard drive, is a long time.

5

My whole experience with Simplyfixit has been entirely satisfactory.
I have used their services several times and always found them most helpful.
I also appreciate their seven day opening hours.
I wish them well - they deserve it.

5

I have nothing but the highest praise for the service and guidance provided by your member of staff Duncan in my purchase of a high quality reconditioned Apple MacBook. I have visited several of your shops with technological enquiries and am always delighted with the help I get.

5

Very friendly and efficient staff
Yes, I would recommend Simplyfixit to my friends.

5

Excellent quick service have used before and will use again 100%

5

Every member of staff was helpful.
The problem with my computer was explained clearly, and what could be done to fix it. The result is a computer that works better than when I bought it. I am very pleased and would recommend simplyfixit highly. Thank you.

5

Excellent

5

I definitely will recommend you , *** was very helpful and kind . I will return when I need to .


***

5

*** was very helpful and set up my new laptop ( transferring information from my old one), very quickly.

5

I would recommend this firm to anyone. They are very professional, friendly and helpful. I was very impressed with the service.

5

Very Satisfied with the overall service at simplyfix it.
My Mac Book Pro screen and 1 of my speakers needed replacing..all done and now working wonderfully well.
Excellent communication via email text and phone calls for updates. I would highly recommend.

Thank you :)

1

Hasn’t been fixed. Still waiting for contact.

5

Happy with service and way repair was handled. In an ideal world it would have been repaired quicker, but a week is perfectly acceptable. Yes, would recommend you to others.

5

First Class service

5

Excellent and very helpfull as allways

5

Excellent service

3

The service by the staff was outstanding excepting that they could not repair my ipad2.

4

Very helpful in explaining the issues and what would be done. Certainly prepared to recommend to others.

5

Swift friendly and expert service.

5

Listened addressed issues, and explained things in non-techy language.
Polite and helpful

5

Excellent customer service - great job replacing iPad screen. Quick efficient and friendly

5

Was a very professional fast and efficient service. Also was a fair price paid.

1

Service was slow, I was without my computer for nearly 2 weeks. Also it turned out that, despite reinstalling windows they failed to diagnose and deal with an underlying fault which I chose to get sorted by a US remote service - at some expense but at least I didn’t lose the machine for a further period

5

I don't think I could improve your service any more as I have always had excellent service and the technical staff have always been very helpful during my visits.

4

Very satisfied by the end result. I needed the screen of my mini iPad replaced. The staff have always looked busy when I have been to the shop but it took a few days to repair and was quite pricy. But I was not in any rush so it was not that important.

5

Would definitely recommend these guys - they were extremely helpful and offered sensible advice throughout the process of getting my old iMac back on the road again.

5

Nothing to add beyond excellent, timely and efficient service. DE.

5

SimplyFixit are extraordinarily friendly and extremely competent repairers.All the staff I dealt with were extremely courteous and very knowledgeable about the items I brought in for repair. They were very flexible about choice of replacement parts and gave very good advice. Most of all they were very quick and extremely competitive in their pricing. I would not hesitate to use them again and would not hesitate about recommending them to friends and colleagues. Very well done to the team.

5

Friendly and helpful staff, with reasonable costs and prompt service.

5

Brilliant service as always.

4

Service was fine

5

The staff were always clear on what I could expect and what the costs will be. They did the work and sorted the issues for me. It may not have been the cheapest but the customer service cannot be faulted, so peace of mind is also worth something.

2

Had high hopes but have spent most of my time chasing up progress reports. Promised a text with update a week ago and still waiting! Not good!

5

I will always go to SimplyFixIt of I have any problems with my laptop. I have had to use their services twice recently, and my laptop was fixed quickly and efficiently at the Juniper Green branch. I will never go anywhere else to have any computer problems dealt with. *** was most efficient, and was able to explain what the problem was. Thank you.

5

I am extremely satisfied with the service I received from all the staff at SimplyFixIt recently when I had problems with my I-phone. They diagnosed the problem and provided a solution very quickly.
I would recommend them to all my friends and family!

4

I was very pleased with the repair work done on my laptop and it is now working better than it ever was. The staff I dealt with were both pleasant and courteous.
Thank you
***

5

Excellent service, first class information and advice, works carried out quickly and all explained, great communication and a very reasonable cost, without ever trying to upsell any extras. Would highly recommend.

5

Service, explanation of problem and remedy, helpfulness of staff all excellent.

5

Great service and friendly team

5

Outstanding service. Immensely impressive courtesy, swift diagnostic skills and required work completed literally 'overnight'. Having brought laptop in on a Friday afternoon, phone call advising of completion around 10.00 a.m. Saturday!

4

The service I received was absolutely first class. However I booked the computer in on a Thursday morning and did not get it back until the following Thursday.

4

I had a cracked screen on my iphone and they sorted it within 2 hours. I was really impressed with the service however, the cost was a bit steep as it was £*** to fix it plus another £*** for a new button.

2

I was told the repair would take 5-7 days. In the event it was a couple of days longer. When I picked up the PC two of the HD's were not operational and I had to return to the store to get that fixed. When I next got the PC home I noticed that the RAM was 8 Gb rather than 20Gb. I had to return to the store to get that fixed. While a number of explanations were offered for the first issue (connections became dislodged in moving the PC from the waiting area to the counter being one of them) it seems obvious to me that the PC was not properly checked after the initial problem (failure booting) was fixed. I felt that your staff member should have just admitted that. Also I was charged £*** for 2 connecting cables for the HD's - considering the hassle, not to mention paying for parking outside the shop - this could have been waived as a small gesture. I have used your services before, and recommended you - I'm not sure if I will do so again.

5

No suggestions for improvement. Well satisfied with customer service and with the job done.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

5

Excellent service,quick diagnosis of the issues with my Windows 7 which had to be replaced.Both staff members could niot have been more helpful.

5

The people who assisted me were knowledgeable and helpful, and my computer is now much faster than before!

4

Good service, timely fix.

5

The display on my 7y-o iMac27 suddenly stopped working, thereby aborting start-up. Called Simplyfixit's local branch, was invited to bring the beast round for inspection. Immediate, very clear and non-technical diagnosis (confirming my own suspicion). Accepted option of a 're-worked' component (obsolete Mac-model ) and authorised repair. Was kept updated on progress and advised as soon as complete. Not cheap, but that was down to the Part - excellent friendly service; highly recommended.

5

The guys were very flexible in fixing my device in the final minutes of the day. Very happy, and would recommend.

5

Really good service , however I did not receive an e-mail or text when the job was finished and ended up going in 11days later when it was ready for collection. It's working really well again I am pleased to say. Many thanks

5

Problem solved. Many thanks for your help

5

I would certainly commend your service and attention. My only problem is self understanding. At 87 years old I am finding it difficult to cope with my new computer although it is essential, no longer being able to drive, need it for shopping and for emails to maintain contact.
Have been using your Juniper Green branch now for a number of years without complaint, only praise.
Thank you.

5

My experience at SimplyFixIt was second to none having just been told by Apple that I would have to wait 90 mins to be seen SimplyFixIt replaced the part in 20 minutes and were £*** cheaper

1

Two weeks since placing deposit and order for a new computer and still waiting.

5

Excellent,efficient and quick service

4

Great service would have given you 5 stars but first time around my replacement iPhone screen had a problem with touch. Great thing was no question to replace it and it was perfect second time around.

5

Very swift, personable and expert service. Highly recommended.

5

Excellent advice and service. No pressure to purchase more expensive items than I needed. They recycled my old computer and carried my new one to my car for me. They successfully recovered all my data from my old hard drive. Really, I could not fault them.

4

Your assistant was expert and took time to evaluate and fine the problems with my computer.

5

No complaints. Great service,

5

Satisfied with all aspects of service provided

5

Would recommend

5

delighted with the service , courtesy and sheer willingness to oblige.. Speedily "fixed", and delivered promptly, well protected, and in good order. Thank you !

5

Knew what the problem was with the charging socket on my iPhone ..fixed within time give and it works

...the only complaint is the guy had a ponytail which is distrubing..

5

Yes, I would definitely recommend you to others - satisfied with all aspects.

5

I was very satisfied with my computer repair and would definitely recommend Simplyfixit

5

Best price and very slick service

5

Best price and very slick service

5

Great service. Quick and efficient.

5

Excellent service, fixed my laptop with no problems.

5

Another first class experience.

4

Yes, I would recommend the company. The staff were helpful and knowledgeable and explained everything to me. When I went in to the shop to collect my laptop they took the time to explain the new functionality to me.

I did think it was expensive however.

5

I have now had 2 iphone screens and batteries replaced and the service has been excellent and extremely quick. I would thoroughly recommend

5

Completely satisfied took my grandsons phone in on the Thursday as would not charge was ready for collection on the Friday morning with new part fitted

4

Always helpful and pleasant service. When there has been an update/upgrade of windows would it be possible to warn people that they might then have other problems? In my case it was that the PC refused to recognise the printer whatever I did. So printer and PC had to go to shop to be sorted! This was done the same day which I was glad of.

5

I was travelling. Staying in Edinburgh. On the way back to my AirBnb from the pub, I dropped my phone. It landed right on the screen. It was still working but I could tell it might not be for long. I went to the Apple Store and the price they quoted me was very high. Then two blocks away was SimplyFixIt. Two hours later it was done for less money. Incredible.

1

Awful customer service.
"If I kept your hard drive in a cupboard for three days, I could phone you up and say it was broken, even still, that money is ours."
Manager of shop was intimidating, I will tell people not to come here, worst experience and the biggest waste of money.

5

The service was outstanding. Quick, friendly and problem fixed within 2 hours - THANK YOU!

1

Dissatisfied by extremely slow and sometimes rude service. Was quoted around 5/7 days turnaround and after now 12 days still awaiting a part that we knew was needed on day one. Considering the price involved in the repair I’ll be doing everything I can to avoid using or recommending this shop to anyone.

5

Fast efficient and cost effective! Staff knowledgeable and good to deal with.

5

counter service was efficient, phone contact clear. I felt that I was kept informed of progress and at pick-up, a very clear explanation was given

5

Everything perfect here, Good communication and helpful staff, Fortunate to have this business in the neighbourhood - highly recommend it

5

They are very professional and the best as far as I can tell.

5

Outstandingly fast and efficient service that gave me a saving of at least 40% of the alternative supplier quote.

Had every confidence as everything was fully explained to me before work commenced. Completed within 2 hours (as promised) and my iPhone now works perfectly again.

5

I simply wouldn't dream of going anywhere else for all my Mac computer questions, purchases and repairs!

5

So pleased to have found Simplyfixit!
Friendly staff, great service & kept well informed by email.
Great find!!

5

So pleased to have found Simplyfixit!
Friendly staff, great service & kept well informed by email.
Great find!!

4

The order procedure was good and the only hiccup came when trying to pick up the computer. There was a lack of organisation and communication between personnel and this resulted in the computer not being 'in the right place' and a delay in finding it and the guy serving me asking me to pay for something that had been pre-paid.

Other than that... pretty good, r

4

Andrew in juniper green was very helpfull, informative and knowledgeable. Very good service provided.

4

It is bizarre that when you have fixed a problem with an iPhone your system sends a text to say it is ready - to the phone which is sitting in your workshop!
Despite giving you my wife's mobile number you did not contact me and I had to phone you to find out that yhe repair was done.

5

Service is great, quick and excellent, a bit expensive for me, but good quality. Staff at the branch was very helpful.

5

Excellent all round service and communication-couldn’t be faulted

5

Great service at this shop,I recently got the screen on an iPhone 6plus screen replaced after getting it done at another repair shop where I had to take it back 3 times as it was not responding intermittently each time it was replaced,gave up after this and took it to simplyfixit who did a swift replacement and the phone has been working great ever since. I would definitely recommend anyone to go to this shop for any phone or pc repairs in the future.

4

Great device good staff

5

Simplyfixit is convenient as it is close to where I live.
I find the staff helpful and trust their advice.
This year I bought a new desktop and a laptop.
I explained my requirements and they explained the best options.
They installed all of the software, which was much appreciated.

1

Awful service. Still haven't received any info about my laptop even though they have had it for over a week!! I have emailed twice regarding an update and have had no response. Really annoyed, angryand upset as my laptop is vital for uni work. Will not use them again.

5

I took my MacBook Air in to be repaired at the Glasgow SimplyFixIt and was very impressed. Friendly and professional staff reassured me that I was leaving my laptop in safe hands, and their procedure and charges were well explained. The repair has been completed to a high standard, within the timescale they advised at the start and for what I consider to be a very reasonable cost. Would definitely return!

4

When I bought my replacement computer, I was happy with what was offered but what transpired was not as promised with a result that the finer setting up of the computer have taken much longer than anticipated. I now realise that I'm going to be trying to rebuild my monzilla email address book for a long time and would have been obliged if this had been pointed out at the purchase point. The move from windows 7 to 10 has also been difficult and some tutoring (as promised) would have been helpful.

5

Would definitely recommend simplyfixit as they were the only company that were able to fix my i pod classic .

4

Great service with giving you all the options to your issues. A very reasonable business.

1

I felt i was not delt with in a particularly friendly or considerate manner. The staff member I mostly dealt with was not sympathetic and on several occasionans said he would contact me with updates but did not, so I had to come into the shop to find out the information. I am extremely unhappy about the customer service I received and the fashion in which i was delt with by a specific staff member. I will not be recommending simplyfixit to anyone, friend or otherwise!!

5

They provided a great service and were very helpful. I would definitely recommend them.

5

As always a quick, reliable and affordable service. Makes the *** look like an even more ridiculous ***.

5

First class friendly sympathetic treatment of a nervous pre-senile patient. THANX

5

Prompt, efficient service

5

Lovely people, efficient service and value for money - what else do you need?

5

Great experience from start to finish. The advice and guidance I got from Ross in my initial email contact was excellent and at no time did he try and sell me what I didn't need..

Once requirements agreed, Dimitris arrived on time explained everything in a clear understandable way and got me up and running in no time.

New WiFi system running for 4 days effortlessly , wish I had contacted Simplyfixit years ago.

Thanks for great customer experience

5

Can't praise the guys highly enough. Great service and comms. Would highly recommend.

5

*** at the Juniper Green branch is very helpful and explains things in a way that you can understand if you are not sure

5

Yes, I am well satisfied. The Mac expert at Stockbridge is ***. Very helpful.

4

Unavoidably distracted by phone calls and other customers

5

Excellent and very helpful

5

These guys are great. They have replaced three batteries for me in the last two months, in three different machines. Service is always quick, and the kit comes back tested and cleaned. In the shop, it's worth taking a couple of minutes for a chat too.

5

Gave good advice regarding the damaged phone. Let us know there was a chance that once it was opened it may no longer work due to the water damage.

Replacement screen is great & no problems with phone since

3

was told on the Saturday to drop off iPhone for screen replacement on the Monday at 9am. When I tried to do this screen hadn't been delivered. I had to chase and phone and finally dropped off phone. Was told just over an hour to repair but 4 hours later I was chasing and phoning again.
For iPad mini I dropped off on the Saturday and was told 5 days. Same issue again nobody called or updated and wasn't ready and I had to call and chase again and ended up going into shop to chase.

5

Very friendly and professional service. My GHD straighteners were fixed within 24 hours. Highly recommended.

5

Brunsfield branch changed battery in iPhone. 5 start service from start to finish.

4

Great service

5

Excellent service - thrilled with my upgraded iMac. Would definitely recommend and use again

1

Terrible unprofessional service

5

Very nice and very helpful.

4

would recommend

5

Excellent & speedy service, very quick turnaround to replace smashed phone screen

1

Went to get a new screen for my iPhone 7 and am currently struggling to write the review on it. Phone screen is far less responsive and sometimes has phantom touches. Additionally there is a visible imperfection on the screen of a long red line

5

Excellent service.

4

Very good and helpful service.
Would recommend you to others.

4

I have been using Simply Fix It for many years now and have been satisfied or happy with them on each occasion.
This time I bought a new Lenovo laptop for my daughter and the only complaint (minor one) that I have is that the sound quality on the device is very poor. On further research I found that this is a common complaint with Lenovo as they only have one speaker (and a poor quality one at that). Therefore it is not possible to listen to stereo. It would have been useful if this had been pointed out. Unfortunately when I left messages with Simply Fix It they did not contact me, but I was impressed with A.J. as I eventually went into the shop and although he could not help with the Lenovo speaker he was able to find a pair of wired speakers, which my daughter could use. So a big thank you to him.

5

Excellent customer service. One thing only - My mini iPad 4 - has a wee problem. The right hand button - home button - seems to be sunk in. It stuck at one time. When i compare it with the other iPad I had sorted as well - that home button is level and looks normal. I am wondering what causes this and if you can fix it without more cost as it was not like this when I hated it in.

You have my mobi number.

5

Everything was great. friendly informed staff who told me my options very honestly, without trying to upsell or confuse me into further purchases. Very efficient personalised service. Would definitely recommend this company to my friends.

5

Fixed a tricky problem with my laptop at a lower cost than I was expecting. Very impressed.

5

Super friendly, professional service. I am very glad I chose simplyfixit to repair my computer.

5

polite, helpful and efficient staff - top marks and would recommend to others

5

Courteous Efficient Knowledgeable on time1st class

5

its perfect :)

5

Good assessment of problem, efficient handling & prompt return.

4

Very prompt service. Laptop left late on Friday afternoon and ready to pick up on Sunday morning.

5

Great service for great value! I wouldn't say there was much to improve on!

5

Staff are always very patient and helpful in the Stockbridge branch. I had some malicious software installed due to an internet scam. I was natural very upset by this event, but staff answered all my questions and ensured that I had appropriate advice to prevent this happening in the future.

1

Helpful lady told me to leave phone overnight for new screen to be fitted. Following day rude man told me phone was too damaged by oil to be worth cleaning up . Fair enough, but there are ways of explaining, without being aggressive, that I would find easier to accept. I shall not use this shop again.

4

It is extremely reassuring to receive assistance from experts in a field not particularly familiar to me.

5

Extremely quick service and reasonable price.

2

Ok customer service, however when my iPhone screen was replaced it consequently it started heating up and the battery drains quickly. I took it back and the screen was replaced once again under warranty, but to no avail. My phone has been rendered near useless as it drains within an hour or so.

5

Very good service.

5

excellent in diagnosing problems and remedying.kept informed of work and cost

5

Very kind and helpful. I was unable to,download an upgrade on my I Pad and they sorted out for me . They have also helped my husband occasionally when he has had a problem with his laptop. Have already recommended Simplyfixit to friends.

5

I would definitely recommend to my friends in Scotland.

4

Service very efficient and timeous

5

very good!

5

I was all in all reall satified with the service, the staff and the result. I would always recommend simplifixit again. Just next time I would like to resceive an email when the service is done, nut that was not a big issue.

5

Very good Service and the chap in the Store who served me was very helpful

4

The replaced my iphone battery in a few hours. They were efficient and polites.

5

Very good service

5

I was very satisfied with the level of customer service I received. My issue was taken care of and I was notified when It would be completed. The issue was described to me in means I could understand and then the issue was addressed and I am happy I got my Macbook Pro back.

5

Having used Simplyfixit before I had no hesitation using them again. Laptop working properly again and excellent advice and explanations.

5

I have used Simplyfixit on a couple of times. The recent was a serious "security problem" with my HP Laptop. Thanks to your Stockbridge staff, it was speedily and satisfactorily corrected. In my
opinion there is no problem or fault with your order procedure, customer support and technical expertise. If ever needed, I'll return to Stockbridge for HELP....

5

I have used Simplyfixit on a couple of times. The recent was a serious "security problem" with my HP Laptop. Thanks to your Stockbridge staff, it was speedily and satisfactorily corrected. In my
opinion there is no problem or fault with your order procedure, customer support and technical expertise. If ever needed, I'll return to Stockbridge for HELP....

5

Very satisfied with the service from the staff in the Bruntsfield Branch. Really helpful and followed up exactly as promised. My PC was serviced in a few days and detailed information given by the staff.
Would definitely recommend.

5

we took our Mac in to your branch in Bath street in Glasgow on the Monday afternoon, where we were greeted by a very personable young man, who explained the procedure and cost, which we found to be reasonable for the knowledge and work involved.He promised to phone us when the work had been completed.which he did on the Tuesday,late afternoon.
We picked up our Mac on the Thursday and we are delighted with the results, better than new!

5

Quick and reliable service.

Absolutely no complaints.

5

I was very happy! Very quick service and all organised in advance so there was as little inconvenience to me as possible. Great job, would recommend.

5

Excellent service had been unable to back up over 20,000 photos and 1,000 videos to the cloud as my Mac old and very slow. Handed Mac in and everything including documents all done in a few days. Would definitely recommend I am very pleased with the service and can access all the photos and videos on my iPhone which downloads very quickly so pleased with that. Very helpful staff who phoned and explained everything as my son handed in computer for me

5

Prompt and friendly service. Good quality workmanship.

5

Quick and easy. Dropped my phone off in the morning, picked it up on my lunch break from work.
Never happier. Will definitely use again if I need my phone fixed.

5

Excellent service, 9 year old MacBook Pro now has a new life.

5

Quick service & happy with repairs

4

The service was very good and employer was very polite and professional. However, the price is quite high *** for simply checking the laptop. It would be perfect if you could reduce the price.

5

Second time I am using the services of siplyfixit. They are great!

5

Speedy, locally accessible shop that made quick assessment and repair of my iPad. Highly recommend. Email update to confirm when ready for pick up.

5

Really good quick service

5

Very quick service , friendly staff member

5

Totally satisfied, fast repair replacing the screen and the phone looked like new when we got it back. Thankyou

5

Speedy, polite, high quality product and service

5

Knowledgeable and professional

5

Problem solved very quickly, friendly staff .will use again if needed









5

Excellent service. Friendly efficient polite staff. Fast, excellent communications and value for money. Would thoroughly recommend.

5

I have needed help many times and Simpyfixit has always provided me with advice ( often free ) , prompt attention and expert help .
I recommend them to all my friends.

5

Excellent service!

5

Excellent service every time

5

I have always received excellent service from all the assistants.. They are polite, professional and have given me good advice and tips.I have recommended them to my friends.

5

We are the ideal customers to send somewhere else, we dont know much about computers, so your staff have difficulty in talking computers to us or understanding what we need.
But inspite of us we have ended up with a working system and all of our data. How did this happen?

Of course you will be recommended to others and you can tell ?Which too.

5

I don't see any room for improvement other than maybe to offer pick up and drop off of system.. the 27 in iMac was just a wee bit heavy to carry from the car park . Your service was very professional indeed. You employees in Bath St represented the company well especially ***who certainly articulated the problem well. As I suggested at the time, your sandwich boards outside the Apple shop are in need of a refresh. They don't adequately represent the very professional company that you are. I don't often write these reviews but you guys impressed me coming from the IT industry myself.

4

I bought a screen protector and a back cover protector. The glass screen is fine. The back cover though was / still is full of bubbles. Not sure if the back was cleaned properly first?
Otherwise all good thankyou.
Also just thought. You ask people to leave their phone code to unlock. That's not allowable for some people, such as me, with a work phone due to email server access. You should say that the camera etc can be checked in front of the customer if desired.
Cheers

5

No issues to report. The correct diagnosis ws made, the repairs completed on time and at a fair price. Friendly staff. Highly recommended

5

They were able to recover lost files, that I had been told by others, were gone and could not be found again.

5

Very knowledgeable & very helpful..
Talked through all the options clearly
Constantly in contact with updates & issues

4

Reasonably good service. Most but not all PC problems fixed.

5

'Simply Fix It' was great, my ipod classic headphone jack needed replacing. Apple couldn't fix it and since they didn't produce the same model any more I couldn't even get a discount off a new one.

Simply Fix It replaced the jack in about 2 hours costing ***, a new classic (if bought off someone other than apple) would have been***.

The new jack works perfectly. I would highly recommend using 'Simply Fix It' for a professional and efficient fix.

5

Delighted with your service

5

Very helpful as always

4

Quick and friendly service but had to return to shop and wait another day due to software issues

4

my new printer was activated by yourselves although all printers are operated similarly I am unable to do a basic scan and print. I would like further support just to get the manual for use in my lap top. Including if necessary hep understanding computer-printer jargon

4

Understood the problem. Seemed to resolve it.

5

I have used simply fixit for a number of repairs to phones and laptops. Their service is timely. They do what they say. Staff are always helpful and courteous. I have recommended it to many. Keep up the good work.

5

Due to staff absence there was a very minor breakdown in communications. That aside the service was excellent and I would certainly recommend and return to simplyfixit.

5

Great service and advice.

Turned round the repair to an iPhone extremely quickly.

5

fast and efficient service.

5

work laptop had stopped connecting to the internet. The team in Bruntsfield were great and figured out there was a virus embedded - which they removed.
Great value quick service.
Thanks again

5

Very quick, helpful and good quality service from Edinburgh store

5

Again Simplyfixit saved the day and we avoided having to buy a new laptop. *** is amazing at helping me to understand the technical side, as are all the guys at the Glasgow shop. Keep up the good work.

5

*** was very good at explaining things to me and the turn-around was excellent. They are definitely my go to geniuses.

3

While Simplyfixit was much less expensive than an ***, it was not the lowest-priced provider of similar services that I found. However, the certified technician training, 3 months post-repair warranty and Which Trusted Trader status all helped to reassure me that Simplyfixit offered the best value. Regrettably in my case though, when I arrived to collect my iPad, the repair (replacing a cracked screen) had not been carried out properly, despite hearing of the extensive quality procedures followed when I handed it in. What I was offered for my inconvenience was a money-off voucher for a future repair (which I would have got anyway) and not being charged postage for sending the item after it had been repaired a second time to avoid returning to the store (why would anyone think this was something I should be thankful for?). My *** arrived by post the following day, this time repaired satisfactorily.

5

I think it is great

5

Quick Same Day Screen Repair to a High Standard

5

I cannot praise you enough on all counts. I have total confidence in you and recommend you to all my friends.

4

The staff were very helpfull and nice but the problem was only fixed at the second attempt and not being close to a shop was a bit of an incionveniance

2

Staff were great, the lad who served me had plenty chat and was great!
***

5

Another excellent job replacing an iPad screen, and also straightening it. Many thanks.

4

Computer's working well now, and I am impressed by how quickly it was dealt with. My only regret is the cost, but that was probably unavoidable!

4

Laptop was booked in because of v slow running and AVG renewal.

The work took 8 days..my only criticism would be I would like to have been warned the work would take that long. My only other device is a smartphone.

I always fine the staff helpful and explain the issues in language I can understand. Really grateful i have a local shop!

5

Your manager *** in the *** branch is very good, and helpful. She looks after her customers with a business like manner. I was pleased with her (and Chris's ) work.

2

The screen replaced in my iPhone 6s isn't bonded in and pops when using it. Also the screen doesn't always respond as expected; e.g. Sometimes the soft keys do not work and I have to rotate to landscape to select an option. There is some banding on the the screen which is intermittent and I'm not sure if it is an actual retina replacement. I took the extra cover for screen damage. But wish I'd just gone to the apple shop to be honest. On a positive note, communication regarding the repair was prompt and a follow up questionnaire is a good idea.

5

excellent fast service

5

Excellent prompt service

5

No comment

5

Would definitely recommend. Found upfront cost a bit off-putting but it does not deter me from using you in the future.

3

As far as I can tell the quality of work is good, however expectation setting and communication is poor. I was told my laptop would take a couple of days and that you'd be in touch however it ended up being 8 or 9 days in total and it was always me calling you to find out what was happening.

You claimed to have sent me a text to say it was ready to.pick up but none arrived.

5

Very impressed with the service received. Laptop with numerous issues fixed quickly and I was given guidance on how to maintain my laptop going forward. *** at you Edinburgh Waverley Steps branch took time to help me in a professional manner. Would definitely recommend this service to anyone.

1

Request was to replace an iPhone 6S screen.

There wasn't a replacement screen in stock, but I was advised Mon or Tues for the part to be stocked. However, when I went in on Wed, still no screen in stock.

This is poor service for a number of reasons:
- I'm surprised this was out of stock in the first place, I'd have thought this would be a regular replacement request?
- No phone call to advise my phone hasn't been fixed by Tues.
- Still not in stock by Wed pm.

5

Helpful and quick service provided.
Many thanks

5

Great follow up service after a faulty replacement screen.

4

I would recommend you to others. I was satisfied with your assistants explanation of what was required.

5

I have recommend SimplyFixIt to friends and family. I use the Juniper Green branch and the staff are most helpful, especially talking the patience to explain anything that an older person can't pick up first time.

4

All perfect

5

We always receive pleasant and competent service and would recommend to friends and family

5

excellent friendly service by ***, and they actually manage to salvage stuff from a 10 years old harddisk.

5

I Found Them Very Helpful & Also Very Patient With ME As I am not Very knowledgeable As Regards To Computer Talk , All I can Say Is If You Are like Me You cant do better than Use "SIMPLYFIXIT" Regards . ***

5

Great service, fast, no hidden fees and very friendly staff!

5

Very helpful and solved the problem quickly

5

Excellent service, I was kept informed about everything and the repairs were done very promptly. Very friendly and competent staff.

5

There would be nothing to change, an excellent service.

5

Having suffered a catastrophic accident with my Ext hard drive, I was offered a fast service by Paul at the Waverley Steps branch. Everything worked out as he said it would and I have to thank him both for his expertise and for his calming efficiency which saved the day for me.

5

Very helpful and quick service

5

Very helpful

5

i would never go passed this company Every computer, laptops, and I Pads.WE HAVE all purchased with them and breakdowns

There after care service is brilliant .Always giving a helping hand if you are stuck with anything.The staff are all excellent and they know there stuff.

I have just bought a I.PAD 12.9 258GB and i am going to pick it up at the beginning of the week.If ia not sure bout anything .There is a staff member ready to give a helping hand,

They have quite a few shops now and i am sure they will continue to grow.The one shop we have always been JUNIPER GREEN BRANCH .This is so convenient for us as we stay in Baberton plus easy parking .Looking forward to using my new I PAD 12.9

FINALLY I WOULD HAVE NO PROBLEM IN RECOMMEND THEM TO USE THIS COMPANY

3

Recent computer crash service:
Good side: very prompt and courteous attention, and completion on time. Work generally seems very good.
But I have one complaint:
Very disappointed to find an inferior Word package (Word Starter) installed - without any prior notice. I called Microsoft directly and, in an hour or two, they removed it, installing instead a 2013 version ('Home and Student') matching very closely my crashed version. All seems well now.
***

1

Fixed my screen and battery even tho the phone was so damaged it is now unusable

5

I had an issue with an iPad2 I bought from you on eBay, where the screen was blank. I send the iPad back under warranty and was delighted with both your excellent communication and a speedy fix to the iPad. It now works perfectly, so thank you for your excellent support, speedy fix and great communication to describe what you found to be wrong with it and what was fixed. Very satisfied.

5

I honestly could not be more satisfied with the service I have received on various occasions from simply fix it. The staff are just so polite and helpful. It always seems expensive but I guess that is just what these things cost. Many thanks!

5

I was delighted with the service I was given to fix my iPhone and would definitely recommend the shop and won't hesitate to return again in the future.

5

Excellent service

5

Helpful efficient and very kind staff
Trust their expertise absolutely.
Honest and straightforward advice
Thank you.

5

Great customer service and quick

5

Friendly and helpful service even got some holiday tips .
The company is growing but I still feel when I am at my local store that it is a personal service .

5

No improvement necessary!

5

Great value IPAD screen repair. Completed on time and kept me informed when ready to collect

5

Having approached Simply Fix It to add extra RAM, it was explained to me that an SSD drive would also help. This was absolutely the case and I am grateful. The only slight problem was recovering my email accounts - but all is fine now.

5

Great service. I was kept informed of what was happening with my laptop, and given options on how I wanted to proceed.
Affordable repair by friendly staff!

5

Simply fix has been myour standby over the years. I have always experienced kind professional and excellent service from them. I have only once been dissatisfied with their service and that was minor due to one clerk who was not paying attention to his work as he normally did. I had to go back to them to get him to finish his work which was extraordinary experience for simply fix. He had failed to give me the receipt for the work,failed to give back the old hard drive and failed to put on the security password. Even after I spoke to him he only gave me the reception. I had to go to yet another computer shop to put on the security password. This example is an exception to all the great work they did and have done over the years...

5

There were a number of problems with my laptop which took several visits before finally being satisfactorily fixed. I found each of the staff members I dealt with knowledgeable and friendly and willing to spend time explaining procedures to this technophobe.

5

I was visiting Edinburgh and in that time my phone started to act up. My touchscreen was getting unresponsive, had to lock the phone multiple times to get the screen working to just switch the apps to be able to use the phone. The screen was also getting vertical and horizontal stripes.
So it was just really annoying to use the phone.
On my walk through Edinburgh I have discovered a simplyfixit store and decided to let the specialists to guide me.
The specialists in the store told me, that the best thing would be to replace the screen as it seems to be faulty. The procedure wouldn't take long (around 2h) so I have decided to let them change the screen.
Two hours later I came back and picked up the phone and its been working since then with no issues at all. It really seemed that my old screen was slowly but surely dying.
Really fast service, really good service. Its cheaper in Edinburgh to change the screen rather than in Iceland. So the price is not bad at all.
After that kind of service, I am a little bit sad that we don't have it here in Iceland. I would come back but I hope my phone got its extension before becoming obsolete.

5

Excellent knowledge and service

5

Very honest appraisal and advice.

5

Excellent feedback up to the moment of completion of the repair!

1

Hopeless, I put my iPod in to be repaired, paid £*** for the repair in advance, I was told it when it was ready I'd be contacted, after a week I heard nothing, went back in, was told there was a problem and I'd be contacted, another week has gone by and still no contact. Absolutely hopeless.

1

Not happy when the Bruntsfield branch eventually called me to update me on the work needing done: they told me incorrect information which related to a previous repair from last December. When they finally got to the bottom of the current problem, it was a fault with the replacement mains charger they had supplied six months previously. I paid £99 for what was a problem with goods they had supplied, which should have been replaced under warranty for nothing. Not impressed at all.

5

Excellent service

5

Needed a quick turn around, explained my circumstances. They said they would do what they could. I got my iPad back earlier than initially predicted. Very pleased.

5

Excellent service. Fast and work completed without any hassle at all. The cost of the work completed (replacement IPad screen) was also very competitive. I would recommend Simplyfixit to my family and friends.

5

Repair carried out sufficiently and speedily.

5

Covered all my concerns with maximum responsiveness and efficiency, while adding a bit more on top. An excellent service, which yet again has proved vital in helping me keep ahead of things.

4

This business model is flawed I paid *** to fix power issue . Will use
No fix no fee model in future

2

I believe that it would be better to deal with one technician /sales assistant rather than the 3/4 I dealt with with the issue I had.
When I first went with an issue, I was told all was ok but it wasn't 6 days later and £?? later spent.

5

Very prompt and efficient service from a team who clearly know what they're doing.

5

The advice provided was very impartial and helpful. As well as repairing my computer promptly with helpful phoned updates, good sdvice provided helped me avoid spending money unwisely on upgrading an old laptop.

5

I took my Macbook Pro to a local IT specialist and they could not fix my laptop, they told me maybe it's the screen but they weren't sure. I had a black screen, then they told me ithe laptop was not fixable. I then took my laptop to Simply Fix it and they told me it would take up to 5 days to diagnose the fault. I handed my laptop in on Saturday afternoon and by Monday morning it was fixed, it turned out to be the hard drive and liquid damage causing my screen to be black, power supply port and USB to fail. I was amazed they diagnosed the faults and fixed it so quickly and the price was good considering I couldn't afford to replace my laptop. I'm very impressed, the shop looks professional , the guys are professional and I couldn't recommend them highly enough. I'm so happy with the service and that I have my laptop working again, like new.

5

All areas are spot on.

5

Excellent service staff very friendly and kept well informed
Highly recommended
Corstorphine branch

5

Fast, very friendly, helpful... fantastic! Thank you!

5

A very well run organisation very happy with the service I have already recommended friends

4

I have recommended SFI to others.

5

Amazing service, had water damage on my macbook pro and it wouldn't switch on, got a text in 24 hours saying it's fixed, I was so relieved!!

5

The service at your Stockbridge branch was friendly, efficient and quick. The staff were helpful and guided me through the wilderness -- I could not find any fault with them, and I will most happily return if and when I need any further help.I would most heartily recommend your service as a very happy customer

5

exelent

4

I am happy with the order procedure and very happy with
the service I received . thank you

4

Good service and would recommend to others.

5

Superb fast, friendly and expert service.

3

Staff were fine and helpful, however the screen I received was broken and had dead pixels. Has to then handover my phone for another two hours to get fixed again. Huge waste of time

5

My i6 with a smashed screen and moisture penetration rendering device completely dead and inoperable.
Took to Simplyfixit shop in Glasgow.
Service was polite and professional.
Options and costs were explained clearly.
Great relief that they managed to repair.
Carried out very promptly within 2hrs..
Texted to advise when ready for collection.
I was impressed by quality and speed of the service and considered it good value given the phone looked like a goner. Would definitely use again.

4

Dissatisfied with you saying my I phone could not be fixed by yourselves as it was water damaged , had to go else where .

5

Charming and helpful staff, thank you.
***

5

First class service engineer repaired phone quickly

5

Very efficient, was unable to use iphone 7 after screen cracked. Now fully functioning after only an hour!

3

Happened on time thanks

5

Very quick and efficient service. Detailed feedback on what had been done. Problem solved at very reasonable cost

5

The young man at Juniper Green was most helpful and helped to identify and resolve my problem. I have always used the shop at JG and have always come away satisfied with the service. I Have no hesitation in recommending simplyfixit and will continue to use it as my first port of call with any future computer needs.

5

Many thanks for providing such a fast and efficient service at short notice (in your Bath Street, Glasgow shop). The problem was identified and fixed very quickly.

4

I found the service quick and helpful in my time of need!

1

This is good. Getting a chance to do a service review before my computer is repaired. Although I would have thought it reasonable to expect it to be repaired a week and a half after diagnosis and agreement on repairs. I mean I was promised it for Monday this is now Thursday with no correspondence. It is now seriously impacting on my business. Would I recommend?. Not a chance. I have been very tolerant of their excuses and have had enough. Simply Fix It?, I say "Just *** Fix It".

5

fantastic, speedy service

4

Very good service

5

Very efficient process, helpful staff, options were made clear to me and my chosen option was implemented very quickly. Problem solved. Would recommend.

5

Good clear advice and options as to how to fix the problem with my laptop. I decide to get some additional software added and the work was done that afternoon.
I have used the Juniper Green store on a few occasions and have always been very satisfied with the service provided and would definitely recommend this store to my friends.

5

Very good service, quick and professional repair of screen. Friendly staff. Delighted with results.

5

Great service, iPhone fixed having been told by apple they couldn't find the fault,

5

I used this company for a simple screen upgrade. Yet the attention I received would be expected for a multi thousand pound contract. Extremely polite and rapid response through out as I. struggled to find the info needed. The same attitude and attention were found when I took my laptop into be fixed. All in all a great customer experience. I foind nothing that could be improved upon. Five star service which I am telling anyone who stands still long enough they must try.
Congratulations.

5

The Assistant provided me with a comprehensive assessment of my computer's problem and assisted me in answering questions which I posed. I considered his help was extremely valid.

5

Efficient and very helpful. Solved a problem we have been battling with for ages.

5

Entirely satisfied with advice and work done and price

4

The overall time that SimplyFixIT had my device was quite long (10 days). It took 8 days to find out the problem, which was the problem I reported when I put the device in.

5

Completely satisfied. Always very helpful.
Regards to *** in his new location
***

1

The main problem lies with the replacement screen being put on, taken off because of some very small water damage and then the old, broken screen being placed back on my phone with so much more damage than before it is impossible to use at all. And by the way, £*** for a replacement screen is a pretty embarrassing price.

5

Excellent service for a fair price

5

I found my experience to be pleasant and straight forward.

I was told how much it would cost to have a look at it and then I was called about the cost for the parts and labour.

The assistant was knowledgeable and efficient.

The job was done within 6 days and the computer returned with a 3 month warranty.

5

I've often taken broken apple things to Simply Fix It. They always give a clear, confident statement of what they can do and by when, and they always deliver what they say. A soaked macbook took a few days and quite a few quid but came back happy. Several broken phone screens have been repaired in a few hours. It's better not to trash your gear, but if you do, this is the place I'd go.

3

I understand that it is your standard procedure to check all hardware and software altogether
However, the most recent I fix my PC, I know that it should be hardware problem (loose USB slot and power button)
So I really don't want to give my PC password and let mechanic check software
As a result, I lost all my firefox tab session I kept as I looking for job and other important stuff there with no back up or recovery
This really make me angry after I insist not to check my software

4

I've used Simplyfixit a number of times and always found them to be professional and helpful. I recommend their shop in Bruntsfield, Edinburgh', would use them again.

5

Quick, efficient and repair was a good job.
Yes I would recommend.

4

Very satisfied with all aspects apart from the fact that repair took longer than estimated

5

When I enquired about the possible repair of a malfunctioning piece of equipment, I was given honest and sensible advice: the member of staff who was dealing with my enquiry explained the situation in clear and comprehensible terms, did what he promised to do, and was very helpful in setting out possible alternative courses of action. I have used this branch in Bruntsfield, Edinburgh before and will continue to use it.

5

Excellent service

5

First class service at the *** market . Received phone call to say I pad was ready

5

I bought a new laptop through Simply fix It in ***. The advice, service and support, throughout the transaction, was of an extremely high standard. I am now happily bac on line and working fasrter and more efficiently than before.
I have already recommended your *** to my Family & Friends.
Many thanks.
***

5

I have used simply fix it on several occasions and I don't think I could improve on your excellent service.

2

In the past when we have used your company, the item has been repaired within 1-2 days and the customer service was excellent. This time I was given false information about how long the repair would take. It seems that you now send items away rather than repairing them in house. Finally after I had phoned the shop twice for an update the item was ready after 10 days.

5

Quick service and reasonable price. Plus shop is nearby home so convenient.

5

Very impressive service. Exactly as advertised. Quick, efficient and knowledgeable. Would definitely use again.

5

I would recommend Simply fix it's others. I have used them twice now for Apple iPhone battery & screen replacement services.
Fast efficient and good customer service. Show them a Tweet and you save 10%.

4

Quick and efficient

4

Speedy service in repairing my phone

4

Excellent advice and service but unfortunately the offer to copy my hard disk to the new machine resulted in the loss of all my data and the loss a laptop I intended to keep to play DVD's which rather tainted the procedure..

5

I took 2 works iPhones, one with a cracked screen and one that was not doing anything at all

Guys fixed both up, price as quoted, great service and would use them again for both work and personal use

5

Excellent first rate sorted our problem within a few days

5

Great! very happy with the quality of service, as well as the professionalism and friendliness of the staff.

3

Clear timescale of the product return should be given to customer before payment is taken. Had I known it would be 4-5 days I would have used another service. Also told I would hopefully get it back on a Saturday, but was infact Monday by time it was returned.

Also, didn't get £*** off from retweet as was told if should have been asked for at time of purchase. However, this is unknown to customer before payment taken.

4

For the second time these guys did a great job and fixed something (a laptop) which wasn't working, Communication was a little disappointing, kept having to 'phone them, they did send a text message but it didn't arrive for several days - this happened before. They also said "if you have any problems at all please call us" but when I did the guy wasn't available and he didn't call me back though I left my number. So 10/10 for repairing the laptop without losing any data but communication and aftersales service could be improved!

4

Whilst you had my Laptop I lost all of my printer software (Epson and Cannon) and some other apps.
You did not say to back up and I niavely assumed that Simplyfixit would reinstate all my software ??
Please improve your guidance to the elderly and unimformed.
have no problem in recommending Simplyfixit\\\\end

5

A very enjoyable visit very reasonable price and been back several times

5

Quick and professional service

5

your staff are always kind and helpful

5

Excellent service

5

quick professional service!

5

A really good professional service by guys that are genuinely interested in helping fix your problem
Everyone who came through the door was given serious professional attention, no matter how minor the question or request

Many thanks

5

The boy did good!! Excellent service!

5

Polite, prompt service grom this local business. Very satisfied

4

Nothing to say, the system just worked, did what I wanted.

4

I found the service very good, and much cheaper than for instance IPhone shop. The repair to my IPhone was fine and the time taken very acceptable.
But nobody gets 5 stars!

5

Excellent advice given and speedy service.
Have commented to friends and recommended where relevant.

5

There was a hard drive fault on my Sony Vaio, which was promptly diagnosed and replaced. It now works better than ever.

4

At first I thought that I had lost some of my data, but with the help of a friend, it was all there and I will access it after my holidays.

5

Having been to the Apple Store where I was told my iPad was irreparable and " will I get a salesman to come and talk to you? " I went across the road to SimplyFixIt.,where they told me it needed a new lcd screen. I had my iPad back in a week and for a very reasonable cost. The staff were great and I would definitely recommend them.

5

Excellent service, responded extremely well to my expression of urgency and kept in contact during fix.

5

Excellent service & advice

3

Initial £*** charge surely not necessary although the final service received was adequate.

Please bring back the original staff member to ***


5

Excellent work, quickly executed.

5

Exellent

5

Good quick service. Price was *** less than the *** around the corner and I was assured the quality of the replaced glass was the same as *** would fit, there are 18 different qualities!!

5

I would recommend your company to people as I have always found the service very good.

4

totally satisfied with service and general advice offered
definitely recommend to others

5

Old iPhone 4 rear glass repaired in 5 minutes while I waited for ***. Superb service.

1

***

5

Staff was incredibly helpful and quick.

4

Quick helpful support, would go back!

4

Very satisfied with help given, will recommend you to others

5

My experinece with simplyfixit was really straightforward and they had my laptop back to me in no time. My Yoga had a broken screen and no-one seemed to be able to help yet simplyfixit managed to offer a range of solutions and made sure that I was happy with each step. I would certainly recomend them to others.

5

Excellent prompt service

3

It was ok

5

A very fast turnaround and a great service

5

Helpful, swift and efficient repair. Have used before and would happily use again.

5

Can't think of any areas for improvement - work was done quickly and effectively and communication was excellent.

5

Clear understanding of my problem. Most inexpensive solution recommended. Prompt and courteous service with god communication at al times.

4

Brought my son's Apple iPad Mini for various repairs including a damaged screen and failing volume up and down buttons. Simplfixit did a great job, and he is very happy with the result.

1

My laptop was fixed in a few days, but they forgot to send me any notification, by mobile phone or email. I waited 10 days till I went to the store and asked about my laptop. And all they could say "Sorry we forgot to contact you."
Worst experience so far, I don't recommend to use their help. Find another store.

5

Excellent service as always

5

Pleasant staff. Quick repair. Less that half the price quoted by Apple. What's not to like?

5

Very professional service

5

Very friendly and helpful staff! thank you!

5

great service.My very damaged i phone screen was replaced efficiently and with care.Thank you.

4

Very satisfied with the technical service.
One niggle for which I received apologies was that I was not contacted when my item was not ready for collection when expected and I made an unnecessary journey.

5

I was very satisfied with the help I received from *** at the Juniper Green Branch. I had been taken in by a scammer and my laptop had frozen. *** quickly diagnosed that I had been scammed and assured me that he could fix it and everything would be sorted. He was so calm and reassuring at the time when I was so stressed about someone getting access to all my personal details.
My laptop was fixed and ready in 3 days. I am so impressed. I will always recommend Simplyfixit to anyone who needs help with computers. They are the best.

5

Excellent service guys

Can't fault it at all!

5

I had a Mac Mini with a failing 750Gb hard drive and SimplyFixIT replaced it for me with a 1 Tb SSD for about the same price as Apple wanted to charge me for a replacement like for like drive.

The repair was very quick and my Mac is running much faster with the new drive than it ever did.

I'm happy enough to replace my own drives in a PC or laptop but the Mac Mini needs a bit more expertise than I have and SimplyFixIT more than delivered.

I declined the offer to copy across my data which was included in the price as my drive was nearly full and I knew it would take many hours and I was working the following day. I restored it myself from a time machine backup at home and it took 13 hours but I'm sure they would have done a great job.

I'd highly recommend the service I received.

4

Broken glass on iPad replaces quickly, efficiently and at very good price.

5

Fast cost effective and efficient service

1

Not satisfied. Screen replaced.Battery ran out in 2 hours/hot screen £***.
Next suggested battery replaced. NOT happy .
3rd trip in tomorrow to see what's up .Phone not 2 yrs old.Yes it was dropped,but battery did not fail till new screen. WAS IT IPHONE COMPATIBLE?according to google.This can be the problem ,Polite ,helpful staff at counter.But not a satisfied customer yet (you did ask) 1 star till i'm satisfied customer .

5

*** in the shop was extremely helpful and explained exactly what I needed to fix my MAC.

Great service and no hesitation in recommendingyou in future.

5

A great friendly service. The phone was ready in a couple of hours. Will definitely use them again.

5

I was provided with a thorough and excellent service by Paul at SimplyFixit, Waverley steps, Edinburgh, and would happily recommend to others.

5

Having dropped my iphone from a height it has developed a 'black screen'. Took it to Simlfixit n Bath St Glasgow. Was informed it was one of three things that could have occurred . Paid upfront for diagnostic check and left phone with them . Received a call within the hour informing me of diagnostic result and what was required to resolve issue and associated cost.

Gave go ahead and phone was ready for pick up two hours later.

All now good

2

***

5

Handed in my hairstraightners at lunch time had them back by 6pm the same day. Super fast. Will definitely recommend them to my friends.

5

Friendly staff.Patient with someone who is not "tech savvy ".I pad fixed within 24 hours for £***.Highly recommended.

5

Efficient and effective!

5

None

5

Genuinely helpful, I needed a new screen in a tight time space they went above and beyond to get me sorted before I left for work again later in the week.

5

Nothing else to add

5

I can't recommend any improvements at the *** shop as the staff were excellent. I was greeted with a welcome smile, asked if they could help and dealt with quickly and efficiently. I left my daughters laptop to have a new screen fitted and was told it would possibly be a few hours. Half an hour later I received a text to say it was ready for collection! Outstanding service, plus they had even cleaned the keyboard! Would highly recommend to anyone.

5

Prompt service, good quality repair at reasonable price.

5

I received a very quick turnaround (a couple of hours) for the replacement of an iPhone screen. Good job well done and the phone looks and works as if it were new.

4

Polite helpful

2

Hard sell with poor quality assurance.
From the moment I walked in it was clear the guys in the Waverley steps branch were out to sell me a SSD upgrade, however this is standard practice in retail (upselling) and I had actually been considering it for some time, so in the end I went for it. Had there been no other issues I would not even have mentioned it.
The actual issue I needed repaired was a faulty macbook trackpad. My laptop was inspected and I was told a new trackpad would need to be ordered. They sourced and fitted it within 48hrs (great)
But when I went to collect my laptop,it would not boot up. They apologised and said it was trying to boot from the network they use when repairing, so I left it with them and returned later and it had been set up properly.
I then left with my laptop, but when I got it home, the trackpad was almost unusable as the pressure required to click it was about 10 times needed for a working trackpad.
I then had to return to Edinburgh (from Fife) to let them look at it. Apparently it would need yet another trackpad.
It's now 7 days later and I'm still waiting for the trackpad to be delivered, although I have been assured it should be in later today.
So to summarise my experience:
Getting your money takes precedence over customer service as evidenced by:
1. Pushing high margin, fast turnaround services (SSD)
2. 48hr turnaround on a new trackpad before they had my money, versus 7 days and counting after they have it (it is also a possibility the reason the first trackpad was so quick is it was actually only cleaned up, but I have no proof of this)
3. I have had to return to the store repeatedly due to simple oversights and omissions by the staff, which could easily have been avoided by checking the work before returning it to me.



5

Fast excellent service. Very impressed with the staff and speed of repair.

5

Very very helpful and knowledgeable staff
Even after items are sold

5

Both *** and *** in the Bath Street shop were very helpful and informative - good, professional service.

5

Very professional setvice handed in late one day colecred next day what more do you want

2

Initially good service but let down by very poor follow up.

5

Perfect service, open, honest and professional team. Highly recommended.

5

Fixed my iPhone screen very quickly.

5

The procedure was fast and flawless - I genuinely can't think of anything to say other than perhaps the suggestion that it is made clear what must be done before one exits the store with their repaired phone, as in what needs signed etc.

5

Excellent speedy service. I would indeed recommend you and have already done so on numerous occasions.

5

From start to finish , the staff were all excellent and provided first class advice and support ( bruntsfield store) . Would have no hesitation in recommending them all to family and friends.

5

Good service

5

The service you give is first class

5

Fixed my tablet issues on time for the price quoted, with no hassles. Quite refreshing, really.

5

The staff who served me were able to determine that I had come to them a few months before and thus did not charge me for replacing the parts. They also got my laptop fixed punctually. Excellent service!

5

Great staff, great service, great pricesI am one very satisfied customer!. I will return!

3

Lengthy wait for job to be done and very expensive.

5

All the guys in the Stockbridge Edinburgh store were excellent!

5


very good and efficient service.

5

Very good service all round. Excellent work.

5

Nice and helpful people. Would definintely recommend!

5

The transition from my old PC to the new Dell went without hitch and I was very satisfied with the help and advice given.This is why I have given a five rating.

5

Excellent and quick service

5

Great service from knowledgeable and friendly staff.

5

Fantastic service. I will use again and would definitely recommend to others.

5

This is the second time we've used SimplyFixIt's Bath St location, and I'll definitely be going back again for any future PC issues. Both times the staff have been helpful, thoroughly explained the issues/options, and the prices have been competitive. Excellent value for money, and 100% would recommend for laptop repairs/tune-ups.

5

No probems at all,great service. Well recomended

5

The assistance I received from the staff at the Bath St store was excellent in resolving a RAM issue with an older model MacBook.

5

Had a very good and clearly explainded issue with my computer. I went ahead with the repair and now works better than before. Thanks ***

5

Good efficient service. Did the job in agreed time. Fully satisfied and would recommend.

5

Perfect

4

The repair was very good, but unfortunately the item was not ready to be picked up on the date it had been promised.

5

As always Bruntsfield Edinburgh provides excellent service

5

good efficient, friendly and prompt service. A wee bit expensive but probably the going rate for iPhone screen replacement. May 2017.

5

Excellent service. I was given an indication of what was required and how long the job was likely to take. I was called when my PC was ready for collection - within the estimated timescale. Laptop again working satisfactorily.
Reasonable price.
Overall very happy

5

Great service. Thank you

4

Very pleasant and knowledgeable staff

4

service was friendly and helpful

4

Standard price for repairs (£*** exc. parts) is totally extortionate and prohibitively expensive prompting customers to seek more viable alternatives. Used to be £*** and whilst this was very expensive was very occasionally just required. At £*** under no circumstances would this be actioned.

5

A Friendly and efficient team that are very professional and do not try and oversell anything. Highly recommend

4

On the whole the repair/service was carried out well, to time. The only issue - which was essentially minor (although I couldn't work out how to fix it) - was that the machine came back with the American set-up keyboard. This was promptly fixed on a return visit.
I accept that such things can easily happen when busy. My laptop now works well and faster.

5

it was all fine - very helpful

3

Quick repair service, but new glass screen slightly overlaps home button which now seems to stick sometimes which it didn't do before

5

Really friendly and personal service.

5

Excellent, friendly customer service.

5

Very prompt and efficient.

5

Quick, helpful service. Great result.

5

Good service will use again.😊

4

A good service, repair within an hour and well conducted.

2

Quality of repair, it failed after one day. Give the customer the repaired/changed part. I was not convinced the item was changed. Giving back the faulty item to every customer would reassure the customer...

5

My Apple laptop crashed and, as always, when I have a problem with which ever gadget has broken, the Simply fixit team sort it out really quickly. My Apple laptop crashed and they managed to get it going without loosing any data. I would defiantly recommend Simply Fixit to others.

5

Have had such great help, formal and informal from both forrest rd and brunstfield units! well worth the money for repairs and the support available.

5

Polite and efficient. Work done promptly

5

Fixed the problem

5

Very professional, helpful service. Communicated well and eventually, although parts were required at a slightly inflated price....it still beat ***hands down !!!

5

excellent service. Rare, these days.

4

I would have liked a bit more time to go over what had been done when i picked up the laptop however everything seems to be working better although I am still getting notices saying that certain files are corrupt. On the whole though I am happy so far with the results and would certainly use Simplyfixit again and would recommend them to others.

5

Good that you are 6 days a week including bank holidays.

5

I was very satisfied with the service provided both for MacBook and iPhone and I like the convenience of a local shop.

5

I bought a reconditioned MacBook and they transferred everything from my old machine. There was a problem with the email, which they fixed. They gave me helpful advice on a few other matters. They were always pleasant and very knowledgeable without making me feel stupid.

5

Great. Fast. Efficient. Helpful. Nothing too much trouble. Impressed and will recommend highly.

5

Very helpful and efficient. Sorted same day

5

Order procedure was fantastic. Phone was repaired extremely quickly and is working really well.
I would recommend you to friends as the service is really good and I have used you before.

I hope to see your shops expand down into England as they only seem to be up in Scotland at the moment.
It's a good excuse to visit Edinburgh though.

2

Took iPhone in to the shop on Sat morning with broken screen and faulty mic. Was told I'd be contacted that day when it would be ready. Wasn't contacted - I called shop to check on progress. They said they'd been busy but I could collect it just before closing. Went back in to town to pick up. Got home and realised headphones were only working in one ear. Went back in just as they opened on the Sunday. No apology but they recognised it was a fault and took it back for repair. Contacted to say phone was ready so went back in to town to pick up. Screen wasn't sitting flush in the casing which I pointed out. They said it looked fine to them but they could take it back in to be filed down another day. Screen popped out of casing later in week and I pushed it back in and the screen cracked. Couldn't leave it like that so bought overscreen from supermarket. Didn't feel like they'd believe me about the screen popping out and cracking. Already had too many trips in to town so just living with it. Screen still popping out. Went with this company as I thought parts would be better than cheaper repairs I've had elsewhere.

4

Good replacement screen, however not aligned perfectly. Good price for the quality though. Could've gone to *** but much cheaper at SimplyFixIt.

5

I was delighted with all areas of service and would definitely recommend simplyfixit to others

4

very happy with servie

5

Excellent service and after-care - thank you.

5

very satisfactory and prompt service

5

Excellent service. Left my phone for two hours and new battery fitted. Surprised at cost - *** but perhaps I'm a bit out of touch with IT spares prices....

5

Great job done with my phone

5

Excellent service. Very clear advice on options for a new PC and a query on installation.

5

I found the staff to be helpful and knowledgeable. The job was completed in time and the issue slowing down my laptop has been addressed.

5

The manager of Waverly steps and Anna from Forrest Road literally saved me and have been understanding and professional.

4

*** explained the process clearly and how the fault could not be fully repaired.

4

My iPad Air screen was repaired quickly and fully met my expectation.

4

Great service. Would recommend, and use again.

5

Quick and efficient - thanks!

4

i was satisfied with the repair time. cost of repair i felt was high, not offered the option of extended glass repair offer.
yes i might recommend the shop.

5

Sound advice and prompt service.

5

Excellent! ***

4

Overall good although they could have been clearer with the time frame. A screen replacement normally takes around a few hours. I put it in on Thursday. I was advised it wouldn't be ready until Sunday/Monday. I ended up getting a text on Friday to collect - which I couldn't until Sunday as I wasn't able to get into the city until then.

5

No issues ,excellent service .

1

Really disappointed. Pointed out to the gentleman in the shop right off the bat that it was probably a hard drive cable. I'd researched it on the internet. A 1/2 hour job for someone competent. £*** to look at the computer, including all labour.....that's £*** an hour for what they did. You can buy the part, new, Apple, on the internet for £***. So, parts, extra. Big fat, healthy profit on parts. I also had five sticky keys, they wanted to replace keyboard for £***. I have bought keys and the plastic parts for under them for £*** and I shall clean under and replace them myself. They easily could have done this without trying to get me to replace the whole keyboard. Also recommended was more memory, and a new battery. The battery is working perfectly. So over £*** recommended, when all I needed was 1/2 of work at the most replacing a £*** part. I feel really cheated. They made about £*** off me for a half hour job - would have paid their guy maybe £*** tops to do it and £*** for the part. That's a big fat profit of £*** for a half hour's work. I won't be going back.

5

Excellent service and managed to fix our laptop without incurring additional costs for parts.

5

I had the very best of treatment at my local repair shop with honest and professional information given and, my machine had the very best of attention.

5

Great service, knowledgable staff.

5

Very pleased with recent repair to laptop. Service was quick, friendly and efficient. Laptop now working like new, and faster. As an "older" laptop user, who doesn't fully understand the workings, I appreciated the friendly service. The guys at the shop made it easy for me, and I would use them again. Thanks!

5

Excellent service. Clear explanation of problem, friendly assistance, quick service, helpful contact through text and phone to keep me up to date on progress.

5

Great service and friendly staff.

5

Excellent fixers.

4

Was promised it returned in 2 days it took 9 all together but job done to my satisfaction , waiting on info regarding printers as discussed on picking up computer at shop

5

Service was very prompt and the replacement of the power supply in my comupter worked faultlessly. Very happy.

5

Excellent well informed service as usual

2

It has been 12 days since I left my laptop and I haven't heard anything about what's happening. The gentleman in the store told me: " In two-three days we'll give you a feedback". Still waiting. So I guess that's my evaluation. I hope it worth after all.

5

Thank you for great speedy service & excellent value!

4

I would recommend you to others in need of help with their PC

5

*** provided fantastic customer service. He got in touch regularly to update us on the repairs and we paid easily online and were invoiced straight away. All the devices are now good as new. I'd highly recommend it and we'll definitely use their services again.

5

I would strongly recommend this company. The staff are helpful, friendly and patient. Excellent and prompt service.

5

Simplyfixit is simplybest, took my broken usb containing all my works and it was fixed. Considering the state of the usb key I had lost hopes already but they simplyfixit. Shout out to the Stockbridge team. Thank you

5