Recent customer reviews of SimplyFixIt
Mr Curran. Thu, 12 May 2022
My laptop was fixed at decent price and I got it back within 5 days which, was great. I would definitely recommend the Stock Bridge shop 👌
Mr Smaill. Thu, 12 May 2022
Failed upgrade to Windows 11 quickly sorted.
An out of date DTP package was removed and it has cost a bit more to replace that with an unfamiliar PDF editing tool
Mr Szelc. Thu, 12 May 2022
Service, quality and speediness of the repair were top notch.
One think that was strange for me, was that when I first dropped off the laptop for inspection I didn‘t get a receipt/confirmation. Once I got the phonecall with estimated price and timeline and agreed to those I then got the confirmation email.
Mr Minietti. Wed, 11 May 2022
Friendly staff and efficient service.
Mr Price. Wed, 11 May 2022
Excellent helpful advice and quick and efficient service
Mr Martin. Tue, 10 May 2022
Mr Fleming. Tue, 10 May 2022
Your reputation goes before you and does not disappoint .
The gentleman at the front desk is so well suited
reassuring customers that no problem is too great , that your skills can cope with any problem in next to no time .
In short , quiet efficiency , serving the best interests of quite a demanding community .
Willis. Mon, 9 May 2022
Excellent, quick, helpful cost effective service. Can recommend whole heartedly!!
Mrs Clayton. Mon, 9 May 2022
Very good professional service.
Drexler Riglis. Sat, 7 May 2022
Fantastic service and quality repair. My daughters phone screen was replaced under 2 hours on a Saturday.
Thank you !
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 5927 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.