Recent customer reviews of SimplyFixIt
Mr Nisbet. Thu, 24 October 2019
Highly recommended to anyone looking to get their Macs repaired. Honest & friendly staff—they cant do enough for you and arent looking to rip you off. I dealt with a guy *** who knows his stuff when it comes to computers. I will certainly recommend SimplyFixIt to family & friends.
Mr Norris. Thu, 24 October 2019
A great service—thank you
Ms Stein. Thu, 24 October 2019
The customer support was excellent which is what my expectations are of SimplyFixIt. The customer service agent was extremely helpful and knowledgable explaining the process clearly and concisely. My phone was ready for me to collect ahead of time which was very useful.
Mr Bryce . Wed, 23 October 2019
Very helpful staff
Ms Rowley. Wed, 23 October 2019
Mr Mcintosh. Tue, 22 October 2019
I was very pleased by the service given. The staff I spoke to were very helpful and efficient.
Mr Farley. Tue, 22 October 2019
good advice provided and job completed quickly (new battery for iPhone)
Mr Lynch. Mon, 21 October 2019
A fantastic professional service provided with all being explained. From the start as to what was going to be done and when I could expect works complete .
Overall a great all round professional service
Mr Pritchard. Fri, 18 October 2019
Great service. Great repair.
Mr Forder. Fri, 18 October 2019
Quick and efficient service
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.