Recent customer reviews of SimplyFixIt
Mr Buchan. Fri, 8 October 2021
Service was quick and efficient, they seem trustworthy, a bit more so when it comes to getting your precious iPhone fixed or a new battery fitted than your average high street ‘phone repair shop!
Ms Rutter. Wed, 6 October 2021
Excellent efficient service
Anderson. Tue, 5 October 2021
I had to return to the shop as the front camera wasn‘t quite working right but good service apart from that.
Walker. Tue, 5 October 2021
I would recommend SimplyFixIt they keep you updated on your repair highly recommend thank you for a great job
Jackson. Tue, 5 October 2021
excellent service , posted it to them Monday returned by Thursday.
Ms Ross. Mon, 4 October 2021
SimplyFixIt replaced a broken screen on my iPhone. It took them a couple of hours. They charged half what ***charges and it was much quicker. Perfect!
Ms Reid. Fri, 1 October 2021
Waverly steps is a very convenient location. The service was very efficient and helpful
Mr Logan. Fri, 1 October 2021
Very straightforward and helpful, thank you.
Mr Maclean. Thu, 30 September 2021
speedy,efficient, and economical as usual.
A good job done fixing my “locked out“ computer
Fuller . Thu, 30 September 2021
I was initially nervous about using SimplyFixIt because of the surprisingly low price to replace my iPad screen, but once I had sent the iPad it was excellent—confirmation of receipt was prompt and I had a named contact who was updating me about progress. The repair was extremely quick and the iPad was returned very promptly. And arrived well packaged back at my house. I was very happy to find it works perfectly. Thank you!
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 5553 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.