Recent customer reviews of SimplyFixIt
Tagell. Tue, 6 August 2024
Absolutely faultless service
Mr Noble. Sun, 4 August 2024
SimplyFixIt at Bruntsfield, Edinburgh were efficient and good value. Their communication was good too.
Ms Noon. Sat, 3 August 2024
On arrival, the man who served me was awful and unkind. He seemed upset that I turned up just before 6pm even though I apologised and said that I was working late and couldn't get there during the day.
He didnt greet me properly by saying hello, how can I help you, he told me to 'hurry up' when I needed to get my phone from the car to make payment (as I didnt realsie I had to pay first). This was all still before closing time at 6pm.
He didn't smile and seemed unhappy and annoyed when I was closing down a few open pages on the laptop.
When I arrived to pick up the laptop, the man who served me was super kind, welcoming, attentive, and absolutely perfect service.
The man who served me when I dropped off the laptop completely ignored me, the shop was empty, he did not look up, say hello or goodbye, even though I just spent £600.
I dont usually complain, however he did let the whole service down and perhaps needs training in good customer service.
Russell. Sat, 3 August 2024
I sent in my mobile phone for a screen renewal. I was not informed that it had been sent back to me and /or that the courier used to return it to me only had my mobile number to inform me of their delivery date and time, which obviously I couldnt receive! It took a phone call from me (by landline!) to SimplyFixIt to ask when my phone might be coming back to identify theyd forgotten to email me the courier return details. A bit disappointing and resulted in a missed delivery.
Clarke. Thu, 1 August 2024
Repair carried out speedily + efficiently
Carruthers. Wed, 31 July 2024
Very efficient, thanks
Ms Saffin. Wed, 31 July 2024
My laptop had its regular annual service, clean up and virus update. And excellent service as always. Thank you
Ms Wilson. Tue, 30 July 2024
Excellent service at very competitive price .
Problem dealt with swiftly and my laptop was returned the same day.
Have used SimplyFixIt for many years and have never been disappointed .
First class service
Mrs Mackenzie. Tue, 30 July 2024
Our business has used SimplyFixIt for a few years now. Brian used his knowledge to find us the perfect new computer for our business. Professional service from start to finish.
Bleakley. Mon, 29 July 2024
very expidient servis with very friendly and customer focused staff.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.