Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 3189 reviews
 

Recent customer reviews of SimplyFixIt

5

Great people helped me decide what I needed and built it. Delivered on time and helped me get set up.

5

Very good and helpful service.

5

Boring as it sounds I cannot find fault with my experience at Simplyfixit from start to finish,so well done to the team.

5

Service was great, always really friendly. They were very transparent, and completely thorough. Talked through everything with me, and it was a good price.

Ipod classic, replaced Headphone jack and battery.

5

Quick and friendly service.

5

Fast, efficient and great service.

5

The service was quick and efficient and satisfactory. Will use again. Will recommend.

3

Disappointed

5

Definitely recommending to others. Technicians have very pleasant manner and give a professional service and customer support, if required. Only charge fee if item repairable. Even then, the cost is reasonable.

5

I felt I was offered an honest opinion options and solutions to the problem I had with my laptop. The laptop was repaired to my satisfaction.

5

Very good service

5

I thought they were very helpful in every way I went in to have a computer mended, but came away after having bought a new one, no pressure at all from the staff.

5

The experience I had with the Glasgow shop was excellent : fast and efficient work for a reasonable price while Apple was asking me for a crazy replacement of the system board in my Mac Bookair. Thanks again !!

3

Given I put my computer in for repair 13 days ago it would be better if you could update me without having to make a weekly call. The delay gives rise to concern. Until this matter is resolved I can’t recommend SimplyFixIt and the above star rating is provisional.

5

Have used simply fix it before always great service.

5

Was very happy with the service. I left my phone at shop about 3 pm and it was ready by 5! Price was ok as well. SumplyFixIt would always be my first choice for phone/laptop/ tablet repair

5

Excellent service. Couldn’t fault it.

5

Excellent advice and very professional service.

5

Quick and excellent service

4

Had the battery replaced on my macbook. Only took a couple of hours and everything is working well. Would recommend!

5

Customer service by *** in Corstorphine was first class!

5

every thing was fix and my iPad next day xxx

5

Very good,exellent

5

very fast and efficient

5

belter

5

Helpful and courteous service and explanations of work carried out.

4

I found the gentleman at the shop on Waverley Steps, Edinburgh extremely helpful, professional and appeared to be happy in his job. The broken iPad case was repaired in 3 days and I was kept well informed by email.

5

First class servic

5

I would like to team at Bath street for the excellent service. In particular ***. They were very helpful and my laptop was repaired quicker than expected. Thank you

5

Efficient service & helpful staff.

5

The guys in the *** branch are unfailingly helpful and pleasant. They realise that most people are lost without their computers and so they try to do the job quickly but they are always thorough. I am especially pleased with the way they explain everything and make sure that you understand any changes that have been made as a result of their work.
Please never move from ***

5

Really professional and friendly service. Explained everything clearly and excellent communication at each stage while my PC was being fixed. Would strongly recommend. Thank you!

5

Excellent service, clear, open and practical advice with no salespeak from the staff member who dealt with my laptop. I always recommend your company, having used you before, and several friends use you as well. Keep up the good work!

5

Outstanding service from the team. The problem with my Mac was complicated, but the guys did a superb job and I am delighted.

5

I have know hesitation in recommending Simply fix it the service they provide is excellent and their customer service is first class

5

Knowledgable, and very efficient; very good good service.

5

*** at Corstorphine branch provided an excellent service replacing the screen of my wife's iPhone on same day. Thanks and I would certainly recommend without any hesitation.

5

An excellent service at very reasonable price. Would recommend

5

The service from Juniper Green was excellent, particularly impressed with discount as we had bought from you before. Excellent communication and good value for money.

3

Cheaper to purchase a new PC, than getting it repaired from here.

5

Smashed phone screen fixed within an hour. Battery asked for too. Got the phone back. The next day they phoned up to say they’d forgotten the battery (I always live a company who admit to a mistake) and asked me to pop in to get it put in. They were extremely apologetic, but hey, I thought it was great that they quickly rectified things.

5

I can't suggest any areas of improvement based on my recent experience. I was given prompt attention, offered solutions and the repair was carried out in a very short timescale

5

Very quick and well done repair. Ipad is as good as new

5

Simplyfixit staff listened to my description of the problem. Asked questions and examined my Mac Book Air to ensure that the issue was as I described. Quoted a price for the work. Texted in a day or two when the part was available. Did the work in less than two hours (the *** shop required a full week) and charged a very reasonable rate. I could not find fault, the staff were helpful, considerate and pleasant, unlike others. I would strongly recommend them to anyone with a Mac problem

5

Great service; great staff. Keep on keeping on.

5

easy and clear to deal with and repair done well within agreed time

5

very happy used you several times now

5

excellent service

5

Excellent, staff very helpful and knowledgable and speedy service

5

good fast service ..replaced battery on my classic ipod

5

Incredible service. Clear, articulate and patient in conversation. They know how to talk to you if you aren’t very good with technology.

Efficient work. For the amount they get done I reckon the price is reasonable, but like with most technical work, it will cost you.

5

Good clear advice and the work was carried out very quickly.

4

Friendly and professional staff who explained the problem and the resolution. However I was advised *** would be available on the Saturday, popped in on the Sunday to be advised that it was still being worked and I would receive a text when ready.. No text received and picked it up on following Saturday.

5

Excellent service - simply explained for the less technically minded like me. Achieved or bettered their deadlines.

5

An excellent a speedy service, delivered before it was promised. Exceptional value for a new iPad screen compared to ***

5

Good advice from staff, prompt service in carrying out work requested, definitely go back....

5

Very slick and professional service, and good value for money compared to Apple prices. Would definitely recommend

5

Person who dealt with me recovered very important information that I thought had been lost, and my laptop is now running better than it did when new

5

Stunning as ever, in ***. The staff are spot on. However, sadly they are all middle aged men. But STILL will go there to avoid the push and shove and bump and grind of ***

5

Fast and professional service

5

Great fast service and excellent job done.

5

Imac hard drive fault, unable to sttart up.
Visited shop in Bath St Glasgow on Saturday morning 31 March, fault was diagnosed and repair agreed. Received telephone call on Monday afternoon, picked up computer on Tuesday morning 3 April. New drive installed, all settings, apps and data filles had been recovered.
Excellent and friendly service.

4

I was given an initial diagnosis of the problem and advised if they found any other problems I would be contacted. Once the problem was identified I was advised the a course of action needed to rectify it. I gave the go ahead and my computer was fixed I two days

5

Would certainly recommend.First class prompt service at a cost I was anticipating. Ordered part online and when it arrived was repaired speedily with no return visit required

5

The service received was excellent and I would most definitely recommend simplyfixit to others.

5

Would highly recommend.. Very swift and friendly service.

5

excellent helpful gave accurate assessment of work needed and how it would be carried out. Kept me informed throughout.

5

Fantastic service. iPad screen fixed in super fast time to help me get away on holiday. Greatly appreciate it

5

All good at Juniper Green branch. Honest and transparent about problem and clear about costs and timeline.

5

Was very pleased with your employee who attended to me. He telephoned me two days after I had taken my laptop in to be repaired to keep me informed of what was happening. He subsequently phoned to say laptop was ready to be uplifted and was very informative when I called in to collect it. I would have no hesitation in recommending your company to others.

5

The efficiency and friendly way the problem was dealt with could not be improved.

5

A very helpful and professional staff

5

When I brought my laptop in, as someone who is really not good at understanding all of this, I left understanding the problem, potential repairs and potential costs. Collecting it, I was equally happy that I understood what had been needed. I also mentioned how anxious I was about not backing up as often as I used to. I was given clear advice on the options (the disks and data sticks I was used to) and another option of an external back up device. Got it - felt no pressure to buy it though. The 2 young men who helped me with this wete great and have my thanks!

5

A* support

5

No complaints. Process to get disk and memory upgraded was completed in good time and for a good price. Would recommend.

5

All around great service.

5

I always find Simoky Fixit first rate. The staff are pleasant, highly competent and efficient. I have, and shall continue to recommend them.

5

Very good service and pricing. Everything was explained in advance and staff were very friendly.

4

Excellent service

5

SimplyFixIt has fixed some major errors we have had with our laptop computers over the past few months. I am so reassured to know they are there and will be able to help if we have a serious problem. They deal with customers fairly and solve issues in a timely and effective manner. Thank you so much, your assistance has been very much appreciated.

5

Efficient service.

4

Very friendly, knowledgeable and helpful staff. A bit on the pricey side mind!

5

Helpful, knowledgable and quick, no nonsense service.

5

We had a problem with our laptop, Simplyfixit in the Glasgow Road, Edinburgh shop, were able to fix it along with much appreciated advice to speed it up more. It's super quick now!, I would recommend them to friends and family. THANK YOU

5

excellent service , knowledgeable polite staff, I have used the service before and would highly recommend to friends and others.

5

As a layman (as far as computers are concerned) I feel that what was done was what was required but it took a bit longer than I was expecting and I was therefore prompted to phone to enquire about progress. However, once again as a layman, I don't really know what is involved in "testing" and how long it takes.
Finally, if I encounter further problems I would most certainly use SimplyFixIt again

5

Very helpful and efficient.

5

Very happy with the service provided and the time taken to explain work required to fix laptop.All the staff were very helpful.

5

I am very pleased whit the service this is the second time I have used this company and both times have been excellent service

3

*** given the wrong mains lead so had to return to get right one.

5

Took my GHD straighteners in for repair. Guys were great - I got them back super quick and they are working great. Thanks again!

5

Very happy with the service

5

The problems with my computer were dealt with promptly and efficiently. I was given advice about a possible upgrade, but no pressure was placed on me. I was able to discuss the problems with the two people I met at the shop. I will certainly use the service again.

5

Excellent service. My MacBook was transformed by the installation of an SSD, which was done exactly as promised following a couple of emails and a phone conversation.

5

Good communication, speedy device (once parts were in stock) MBP replacement screen in under two hours. All good.

5

I have used Simplyfixit twice before and have found them to be very proficient in the past. The two laptops I brought in with a Windows 10 problem were sorted within 1 week. Excellent helpful staff.

5

Very good and very helpful

5

I am entirely satsfied with my recent purchase and would certainly recommend you to others.

5

Prompt, efficient service. Good communication.

5

The booking-in process was handled well by a friendly sales assistant, able to answer my questions. My iPad screen was satisfactorily repaired ( ie new screen supplied and fitted) within only 24 hours. Can't do much better than that!

5

Excellent service and repair was completed when you said it would be.

5

Excellent service. Smashed screen fixed within 3 hours. And great added extra *** for 3 further repairs within the year. Much better customer service than close by competitor. Thanks again!

4

Repair to laptop involved removal of all material on main drive then installation of Windows 10 plus reinstallation of folders from main drive. The programmes could not be restored. So I had to do that myself and as NS office and Adobe acrobat had been pre installed by Dell then I had to pay Dell for reinstalkation. An extra cost that I had not anticipated. Disappointing.

5

I had a very meaningful discussion with the person who checked in my PC. We had a "meeting of minds" and this is important.

The work carried out was exactly in line with what we agreed at the outset. I have had the PC back for some 10 days now and it is perfect. I think the present system works very well but it requires good people who know what they are talking about. I think you have such people at the moment.

5

Guys very polite and helpful. Work done quickly and would recommend simplyfix

5

Service is second to none, handed product in at 9.30am got a text at 12.50 to say that was it fixed. Perfect, 5☆ service. Would highly recommend and would definetly use again.

5

Affordable and quick service with friendly staff!

5

Excellent service, good value & very knowledgeable.

5

Very helpful service from *** staff, who replaced the screen in my i phone without any problem.

5

Would definitely recommend yous to others great work carried out professionally and speedy

5

A first class personal and professional response to solving my problem.

5

Not only was the computer like new after the repair but great care was taken to sort out very personalised problems which made a great difference to me. Nobody seemed to mind repeated appearnces in the shop, in fact they were encouraged until the problem was completely solved.

5

Excellent service

5

I had a great experience with SimplyFixIt and highly recommend it. I brought my cracked iPhone screen in and it was fixed within hours and functioned perfectly after. SimplyFixIt is trustworthy, efficient, and does the job right.

5

The service was same-day. As I don’t live in the city that was extremely helpful. It was cheap and effective.

5

Excellent customer service and fast turnaround time.

5

good service

5

I thought Duncan at Bruntsfield shop had excellent knowledge and skills and made choosing the right laptop for me a pain free experience!

4

Very good service. I had the battery on my iPhone replaced and it was done speedily without the need to make an appointment.

My only criticism would be that the price is too high.

5

I was very satisfied with the service provided. Having had experience of several computer repair services I would say that this was the best. The problem was solved within the given timeframe, I was kept informed of progress and the problem clearly explained to me when I collected my computer.

3

Repair carried out to good standard however a bit pricy for the diagnostic fee.

5

Have used for three screen and two battery replacements and all have been faultless. Highly recommended.

5

cannot fault the service given by SimplyFixtit.

5

We were very pleased with the level of service and the courtesy and helpfulness of the two members of staff who dealt with us. We would certainly recommend you.

5

I had my slow-running issues (undesired addition of extra virus checkers, etc.) fixed,and decided to go for the recommended upgrade from Windows 8 to 10, and my hard drive from disc based to chip.
The staff at Simply Fixit *** were characteristically courteous and communicative. I will return unconditionally if I continue to live in the area, which I sincerely hope I will!

***

5

Quick friendly service

5

Fixed phone and iPhone screens - v diligent and quick service

4

this is now my third time and the staff are always helpful. Had to bring my iphone back for a second replaced screen literally within 24hrs. Was not told of warranty program, so I was charged full price for a new screen and given a free warranty... thankful for that much, would have appreciated even more to know that in the first place. Also, I wasn't told there is a student discount, so as a father of 4 and a phd student, that would have really helped out a lot, too.

5

Very good.

5

Staff were professional and friendly. They explained what was wrong and gave the exact time for the job to be completed. Excellent service. Would recommend the ***

5

Speedy and helpful service, excellent overall.

5

Speedy efficient service. I would definitely recommend to others.

5

Not for the first time SimplyFixit took my ailing old MacBook (failed SSD component of Fusion drive) and saved it. Calm, friendly service, at a reasonable price and in good time,

No issues st all for me

5

Got the job done and that's all that matters

5

Simply Fix It staff were excellent , they replaced my i phone 6 screen and advised fitting a new battery both of which were done within an hour in a thoroughly efficient manner and st a cost effective opeicevatbrheir CirstirogunevEcunvyrfh premises . I can thoroughly recommend them . Staff were knowledgable and explained everything to me .

5

being an absolute novice I find I can rely 100% on Simply Fix It

5

Very knowledgeable and attentive staff in Bath Street. The service of my lap top was clearly explained at the outset and the expected timeline for completion was spot on!

Great outcome and worth every penny - I feel as if I've picked up a new lap top!!

5

Excellent personal sevice, am delighted with results.

5

Satisfied with everything. Fixed my screen in just a few hours. Good customer service. Price is decent. Would recommend to other customers.

5

I neede to gix display on Iphone 5. Young guy was very profesional and told me how much i will pay in advance. It was *** for replacement. They fixed it within two hrs and they sent me message that my phone is ready to collect. Easy, fast and far more cheaper then ***store just opposite the Wawerly station. ***

5

Great support, good fix, very timely

5

Had a good meeting of minds with your counter clerk. He understood what I wanted and agreed it might be feasible. What I got at the end of the day was exactly what I wanted.

To my mind this constitutes excellent service.

I was happy with all aspects of the service rendered to me.

3

***

5

I was very happy with service I would recommend them to anyone who asked where to go to fix computer problems.

5

Very helpful excellent to do business with would gladly recommend

5

First class service overhauling our old Epson printer

4

good service and very pleasant and helpful assistant.

5

The guys in the Glasgow Bath Street shop were great, and were able to recover most of the documents and folders I needed back.

5

Great service, the assistant knew what needed doing. He took the time to answer all our questions and was very helpful.

5

Very satisfied : would recommend

5

I've used Simplyfixit a number of times and I think they're brilliant. They're helpful, communicative, friendly and professional, their stores are well located and open long hours. From everything like major repairs to my laptop keyboard to little things like a cracked iphone screen - I get the same great service even if it's different stores or different technicians. I'd recommend them highly.

4

It would be great to have a quicker service. As someone who is self-employed and depends on being online, it's hard not having one's laptop for 10 days

5

My software problem was fixed in double quick time in a friendly and polite manner and best of all in my opinion, the staff never made me feel stupid as a lot of similar businesses have done in the past.
I would definitely use them again if needed and I have already recommended them to others.

5

It went well, the problem was diagnosed quickly and fixed.

5

Sorted out iPhone battery plus new screen within the day. And all cheaper than the Apple shop. Great service.

3

The team at SimplyFixIt in Glasgow were very good to deal with, and they dealt with my problem efficiently and effectively. My only complaint is that now my Mac has a very noisy fan which sometimes continues long after I have initiated sleep mode, so another problem seems to have come from them fixing the last one. This may or may not be a result of their work. I would still go back to them.

5

Excellent professional service. Staff realised I have very IT knowledge and explained things to be simply.
*** did a home visit in the evening and was very thorough, helpful and knowledgable.

2

Hope you can use a higher quality screen, the color of my phone is not as bright as before.

4

No problems - good service , pleasant staff and repair worked

4

I have used simply fixity for many years generally a great company!

5

Excellent advice and v helpful. I've used Simplyfixit to mend my PC for years and always been pleased. Now I'm buying a replacement and have opted to buy from here too. So far so good!

4

Accepted apology for lack of communication and more than 1 week wait for repair. Pleasantly surprised by free protective screen. I would certainly use again.

5

I was impressed by the knowledge and attention your staff gave me.

5

I would definitely recommend Simplyfix it to others ..prompt, polite and reasonably priced service.

5

Great service

4

Very efficient & friendly service , thank you

4

The price was fair and the job was well done. However I can not give 5 stars because the lack of communication. I was told that the job would be done on monday or tuesday, unless they did not have the part. And in that case I would be contacted and informed.

I had to go on thursday to ask what was going on and then informed that it would be ready on friday.

Would have obtained my 5 starts with only an e-mail or a text informing about the schedule

5

Quick customer service and expert knowledge. Very helpful consultants and good for money... Would recommend.

5

Excellent service - fast, professional and successful! Thanks guys.

5

Such brilliant service, delivered with great customer care

5

They fixed my phone very quickly and were very friendly. Would recommend them to friends.

5

I got a sterling service from SimplyFixIt Waverly mall, the turn around time was amazing! I was totally stunned. My phone was ready within leas than an hr instead or 3hrs we anticipated.
But there’s just one little problem i am experiencing with my iphone, if charging the screen becomes extremely sensitive i even disabled the 3D touch option but the problem still peraists. Even the mute button on the side seems not to work. It does move up and down but the iPhone doesn’t mute.
Unfortunately i flew back home to Botswana 🇧🇼. So I don’t know how you can assist

5

I found all the staff very helpful and knowledgeable.

5

Good service at a fair price.

5

Brilliant service. My issue was fixed quickly and would definitely use them again. Thanks.

5

First time I've used this firm and they were first rate. They did everything you always expect of a professional firm but rarely get these days.

Upfront with all their costs so you know what you're paying before you commit. Honest about the possible outcomes of any repair. Accurate with their estimates of timing of the job. Communicated efficiently to keep me informed about progress. And best of all when repaired my lap top is working much faster than before it failed.

1

*

5

Very excellent. High levels of efficiency and response have been a valuable feature Simplyfixit's service for many years. Keep up the good work.

5

Can't think of anything to suggest. Will certainly recommend you to any of my friends or family who have a problem an electronic item.

5

I really have no comments to make except to say that the service was excellent

5

I continue to be delighted with the Simply Fix- it service - very helpful , responsive ,solution - focused and so accessible .

5

First class.

1

People very helpful but had to wait a week after being told 3 to 5 days.went into shop wed thurs and Friday and on fri was told it had been ready on tues afternoon but did not know where it was.then told to come back 4 o clock and got I pad but no cover which was eventually found.

4

Great service. & iPad was like new mayb pay slightly more to fix but this is Defo worth it as the glass they use is the proper stuff .. Wd Defo recommend 👏X

5

Fast and cheaper than apple

5

I was very pleased by the help I received from ALL the staff I spoke to at the shop.

5

Fantastic service and very knowledgable staff. Would definitely use again.

5

*** Always receive friendly and efficient service when using Glasgow road branch

3

A full check of the device in terms of testing before handing it back as issues were not caught in the testing that was carried out when a screen was replaced.

2

Two stars because the manager was courteous and tried to offer a solution. But how would you feel if you handed over £*** (battery and charging port) and still had an Iphone 6 that didnt work?

He actually offered to undo it all and put the bad battery back in. But then I would still be £*** down. What I'd like is "No fix, no fee". How about ti Simplyfixit/

5

I have had to use Simply FixIt twice and cannot fault them. The first time was when my MacBook Air was destroyed by me spilling Coke over it. They were unable to save the machine but they did recover the memory which was the important part. The second time was with my iPhone which refused to accept a charge. The work was carried out very quickly, in the case of the iPhone about two hours. Their practice of having various shops across a city is highly beneficial because of the convenience of that.

4

Good personal service

4

Good service with a quick turnaround. I had s screen replacement, which is a bit pricey, but the replacement screen insurance option is good value.

Would certainly recommend the service with the caveat of price.

5

I spilt honey and lemon juice cold remedy tea (good for me, very bad for computers) on my MacBook keyboard and it was rescued efficiently by Simplyfixit. I am typing on it now.

5

I had the screen on my iPhone 7 replaced it was really quick and excellent job as good as new thanks

5

Super friendly and knowledgeable, super efficient. Staff happy to discuss issues issues, recommendations of various costs. Quick turnaround. All now working well. I’ll continue to use for any future problems with PCs/ phones.

5

Very satisfied with service. Would definitely recommend and use again.

5

Service level was excellect - both friendly and efficient.

5

Staff were friendly and professional. They told me what they could do and were upfront about the cost. They also provided a recycling service for old machines.

5

Superb service.

After being let down and messed around by two other repair shops I popped into Simply Fix It Glasgow to enquire about getting my Macbook repaired and I was immediately impressed by the time and care that the clearly knowledgeable staff took in answering my initial questions.

The following week I took my computer in. There was excellent communication from Simply Fix It at every stage of the process and it was assessed and repaired within a week, as promised - new hard drive installed and all files retrieved and restored. In addition there's a 3 month warranty on the repair, and it had been given such a thorough clean that it was barely recognisable as my own laptop.

This company clearly takes justified pride in its professionalism and efficiency. I can't recommend the Glasgow branch highly enough.

5

The service was excellent the staff courteous and helpful.

5

Efficient service. Attended local Stockbridge branch with aged IPhone. Problems diagnosed and work carried out as planned with updates on progress. iPhone is like NEW! Good value!

5

Good quick service

4

Very prompt and efficient

4

Was impressed by the staff knowledge of the products.

4

The service was excellent in that I was kept informed of the status of the machine. However, because the scanner used did not detect the files, I was told they were lost and a re-install as original would be necessary. In the end if was not because the staff noticed something in the memory, and all files were restored. But it was an anxious two days waiting to know.

5

Got lovely help with what type of service to choose, and they delivered quicker than their ***.

5

Two problems excellently diagnosed and dealt with.

5

Excellent efficient service.

5

I would recommend Simplyfixit to others.

5

Very satisfied and would definately recommend to others I was seen promptly by a friendly member of staff. He could not fix problem at the time and so I left my laptop in the shop. I was told what I would have to pay and was given an approximate time for the job to be done.
Near the time I was talephoned an told the job was nearing completion and asked if I would like a free upgrade to windows 10. This was done for me.
I got my computer back in excellent condition and up to date with all upgrades.
Will use again

5

I was delighted with the service. The staff really knew their business. Everything was explained and estimated.
Because of the extent of the upgrading required of my *** and old software on my other equipment a couple of small issues inevitably cropped up. These were dealt with Expertly without any problem and I am delighted with the result, confident I can go back if anything else arises. Being local is a real bonus.

5

Yes I would recommend you.

5

I have in the past recommended you and would again. I was very pleased with the service provided by ***

***

5

customer support is excellent and I would recommend you to others.

5

I would recommend simplyfixit to my friend and family as they gave great service and a friendly service and also got the job done in the time that was promised

3

Wasn't too impressed for the following reasons:-
1. I had to phone for an update. First time I was told they were working on my phone and would get back to me in an hour - they didn't!
2. When I did eventually get my phone on the Mon I got home to discover no-one could hear me when I called out so I had to take the phone back that same day. I thought they would give it priority as after all their repair was not satisfactory but I had to chase them again on the Tues when I was told again they were working on it and eventually I got a call after 5 to say phone was ready but because of traffic congestion at that time I did not get it until the Wed

5

Excellent service

5

Excellent service and prompt repair of iPad screen.

5

Would recommend, changed the battery in my iPhone, said it would take 2 hours actually took less than 1.
Polite and helpful.

5

Staff helpful.friendly,knowledgeable and trustworthy
Would definitely recommend

5

We were very happy with the time it took and the outcome.

5

The assistant who diagnosed the problem with our laptop explained what was being proposed clearly and all the staff we interacted with were very helpful.

5

Excellent service all round. Knowledgeable staff, rapid fix of broken Iphone screen, good price.

5

I had never used them before but I definitely would in future. Fast, friendly and no pressure. Clear advice. Thanks!!

5

The warranty period of 3 months is too short perhaps give thought to extending it

5

Helpful staff who don’t make you feel daft!

5

Good diagnosis and excellent fix. Was espcially impressed by level of personal contact (mostly with *** in this case).

4

Good repair looks good

5

Consistent performance over a number of repairs. Good communications, fair price and friendly staff. Quality of repairs is high

5

My iPhone 6 needed a new battery and screen. This was supplied and fitted within a couple of hours for a very reasonable price.

5

I was impressed with the customer service and the undoubted knowledge of the product submitted for repair. The advice given and the quick turnaround were second to none.

5

Delighted with quality and timescale of work. Would happily recommend to others.

5

The service was great. The staff very friendly and helpfully and professionally. No waiting time to pick up my phone. I was very satisfied.

4

Cracked my iPhone 6S Plus screen on Christmas day - went to SimplyFixIt Glasgow on Boxing Day morning and they had it done by the afternoon. Would recommend.

5

I have used SimplyFixIt several time and have been very pleased with their service. They have upgraded my old MacBokPro and MacBookAir and just repaired one of them recently when a memory card failed. They are very competent, quick, and there is no hassle. I couldn't do without them just now with my older Macs.

5

Timely quick efficient .....great service.

5

Great service!
Phone repaired in 2 hours including new parts
Fantastic

5

Very efficient.

5

Told me what was needed in language I understood.
Machine back and working efficiently.

4

N/A

5

Great friendly service at a reasonable price

5

I always highly recommend Simplyfixit to anyone as they are great. They are polite, honest, practical and efficient. They have just replaced the phone screen on my sons phone in record time.......thanks so much.

5

friendly, efficient service, would definitely use again.

5

Excellent, speedy and effective service.
Many thanks.

4

My iPad was repaired exactly as promised, and in the predicted timescale. There was a glitch, but it was covered by the warranty, and promptly made good. Friendly service too. I'd recommend them, and would use them again.

5

Very helpful and friendly good service

5

Professional and friendly service. Would happily recommend to friends and family.

5

The whole process was very quickly done even though it was close to Christmas and worked fine. One improvement would have been to advise me when the cloned hard disk had been installed that AVG had been replaced by Avast Business Icloud (new version) and that I did not therefore have the file shredding facility,

5

Very good service and very good price. Also, my battery was changed in only 2 hours and it is working perfectly. I highly recommend this place to fix your electronic devices .

5

friendly and effective service; would not hesitate to recommend

5

Straightforward, helpful and efficient, I have already recommended them to others!!

5

Simply Fixit consistently provide excellent sewrvice

5

Clear explanations, helpful staff and competitive pricing.

5

Polite, efficient service at a better price than a new computer.
Well explained.
Can ask for nothing more.

3

Friendly service but very disappointed that a) a MacBook we bought from you just over a year ago was in such a state with very low usage and b) that I was not warned that software would be lost with new HD

5

I took my PC to the *** as I was having a lot of problems with the computer. *** checked the machine and carried out extensive diagnostics on the machine. The service overall was excellent.

2

Fast easy iPhone screen replacement at a reasonable price however I’m not convinced the screen used is a genuine product. 3D Touch does not work properly and screen is sometimes unresponsive. Maybe I should have paid more and gone to Apple

5

Excellent service as always. Friendly knowledgeable staff. Message to let you know when goods ready to collect. Fast turnaround. Recommend simply fix it to lots of my friends. Wouldn’t go anywhere else.

5

They guys were great, knowledgeable, accurate in info, precise in estimates of time etc

4

Fixed the phone with a new battery and ready when they said it would be. Would use again except we were 250 miles from the shop

3

Having my PC for over two weeks trying to retrieve deleted files from my hard drive, is a long time.

5

My whole experience with Simplyfixit has been entirely satisfactory.
I have used their services several times and always found them most helpful.
I also appreciate their seven day opening hours.
I wish them well - they deserve it.

5

I have nothing but the highest praise for the service and guidance provided by your member of staff Duncan in my purchase of a high quality reconditioned Apple MacBook. I have visited several of your shops with technological enquiries and am always delighted with the help I get.

5

Very friendly and efficient staff
Yes, I would recommend Simplyfixit to my friends.

5

Excellent quick service have used before and will use again 100%

5

Every member of staff was helpful.
The problem with my computer was explained clearly, and what could be done to fix it. The result is a computer that works better than when I bought it. I am very pleased and would recommend simplyfixit highly. Thank you.

5

Excellent

5

I definitely will recommend you , *** was very helpful and kind . I will return when I need to .


***

5

*** was very helpful and set up my new laptop ( transferring information from my old one), very quickly.

5

I would recommend this firm to anyone. They are very professional, friendly and helpful. I was very impressed with the service.

5

Very Satisfied with the overall service at simplyfix it.
My Mac Book Pro screen and 1 of my speakers needed replacing..all done and now working wonderfully well.
Excellent communication via email text and phone calls for updates. I would highly recommend.

Thank you :)

1

Hasn’t been fixed. Still waiting for contact.

5

Happy with service and way repair was handled. In an ideal world it would have been repaired quicker, but a week is perfectly acceptable. Yes, would recommend you to others.

5

First Class service

5

Excellent and very helpfull as allways

5

Excellent service

3

The service by the staff was outstanding excepting that they could not repair my ipad2.

4

Very helpful in explaining the issues and what would be done. Certainly prepared to recommend to others.

5

Swift friendly and expert service.

5

Listened addressed issues, and explained things in non-techy language.
Polite and helpful

5

Excellent customer service - great job replacing iPad screen. Quick efficient and friendly

5

Was a very professional fast and efficient service. Also was a fair price paid.

1

Service was slow, I was without my computer for nearly 2 weeks. Also it turned out that, despite reinstalling windows they failed to diagnose and deal with an underlying fault which I chose to get sorted by a US remote service - at some expense but at least I didn’t lose the machine for a further period

5

I don't think I could improve your service any more as I have always had excellent service and the technical staff have always been very helpful during my visits.

4

Very satisfied by the end result. I needed the screen of my mini iPad replaced. The staff have always looked busy when I have been to the shop but it took a few days to repair and was quite pricy. But I was not in any rush so it was not that important.

5

Would definitely recommend these guys - they were extremely helpful and offered sensible advice throughout the process of getting my old iMac back on the road again.

5

Nothing to add beyond excellent, timely and efficient service. DE.

5

SimplyFixit are extraordinarily friendly and extremely competent repairers.All the staff I dealt with were extremely courteous and very knowledgeable about the items I brought in for repair. They were very flexible about choice of replacement parts and gave very good advice. Most of all they were very quick and extremely competitive in their pricing. I would not hesitate to use them again and would not hesitate about recommending them to friends and colleagues. Very well done to the team.

5

Friendly and helpful staff, with reasonable costs and prompt service.

5

Brilliant service as always.

4

Service was fine

5

The staff were always clear on what I could expect and what the costs will be. They did the work and sorted the issues for me. It may not have been the cheapest but the customer service cannot be faulted, so peace of mind is also worth something.

2

Had high hopes but have spent most of my time chasing up progress reports. Promised a text with update a week ago and still waiting! Not good!

5

I will always go to SimplyFixIt of I have any problems with my laptop. I have had to use their services twice recently, and my laptop was fixed quickly and efficiently at the Juniper Green branch. I will never go anywhere else to have any computer problems dealt with. *** was most efficient, and was able to explain what the problem was. Thank you.

5

I am extremely satisfied with the service I received from all the staff at SimplyFixIt recently when I had problems with my I-phone. They diagnosed the problem and provided a solution very quickly.
I would recommend them to all my friends and family!

4

I was very pleased with the repair work done on my laptop and it is now working better than it ever was. The staff I dealt with were both pleasant and courteous.
Thank you
***

5

Excellent service, first class information and advice, works carried out quickly and all explained, great communication and a very reasonable cost, without ever trying to upsell any extras. Would highly recommend.

5

Service, explanation of problem and remedy, helpfulness of staff all excellent.

5

Great service and friendly team

5

Outstanding service. Immensely impressive courtesy, swift diagnostic skills and required work completed literally 'overnight'. Having brought laptop in on a Friday afternoon, phone call advising of completion around 10.00 a.m. Saturday!

4

The service I received was absolutely first class. However I booked the computer in on a Thursday morning and did not get it back until the following Thursday.

4

I had a cracked screen on my iphone and they sorted it within 2 hours. I was really impressed with the service however, the cost was a bit steep as it was £*** to fix it plus another £*** for a new button.

2

I was told the repair would take 5-7 days. In the event it was a couple of days longer. When I picked up the PC two of the HD's were not operational and I had to return to the store to get that fixed. When I next got the PC home I noticed that the RAM was 8 Gb rather than 20Gb. I had to return to the store to get that fixed. While a number of explanations were offered for the first issue (connections became dislodged in moving the PC from the waiting area to the counter being one of them) it seems obvious to me that the PC was not properly checked after the initial problem (failure booting) was fixed. I felt that your staff member should have just admitted that. Also I was charged £*** for 2 connecting cables for the HD's - considering the hassle, not to mention paying for parking outside the shop - this could have been waived as a small gesture. I have used your services before, and recommended you - I'm not sure if I will do so again.

5

No suggestions for improvement. Well satisfied with customer service and with the job done.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

5

Excellent service,quick diagnosis of the issues with my Windows 7 which had to be replaced.Both staff members could niot have been more helpful.

5

The people who assisted me were knowledgeable and helpful, and my computer is now much faster than before!

4

Good service, timely fix.

5

The display on my 7y-o iMac27 suddenly stopped working, thereby aborting start-up. Called Simplyfixit's local branch, was invited to bring the beast round for inspection. Immediate, very clear and non-technical diagnosis (confirming my own suspicion). Accepted option of a 're-worked' component (obsolete Mac-model ) and authorised repair. Was kept updated on progress and advised as soon as complete. Not cheap, but that was down to the Part - excellent friendly service; highly recommended.

5

The guys were very flexible in fixing my device in the final minutes of the day. Very happy, and would recommend.

5

Really good service , however I did not receive an e-mail or text when the job was finished and ended up going in 11days later when it was ready for collection. It's working really well again I am pleased to say. Many thanks

5

Problem solved. Many thanks for your help

5

I would certainly commend your service and attention. My only problem is self understanding. At 87 years old I am finding it difficult to cope with my new computer although it is essential, no longer being able to drive, need it for shopping and for emails to maintain contact.
Have been using your Juniper Green branch now for a number of years without complaint, only praise.
Thank you.

5

My experience at SimplyFixIt was second to none having just been told by Apple that I would have to wait 90 mins to be seen SimplyFixIt replaced the part in 20 minutes and were £*** cheaper

1

Two weeks since placing deposit and order for a new computer and still waiting.

5

Excellent,efficient and quick service

4

Great service would have given you 5 stars but first time around my replacement iPhone screen had a problem with touch. Great thing was no question to replace it and it was perfect second time around.

5

Very swift, personable and expert service. Highly recommended.

5

Excellent advice and service. No pressure to purchase more expensive items than I needed. They recycled my old computer and carried my new one to my car for me. They successfully recovered all my data from my old hard drive. Really, I could not fault them.

4

Your assistant was expert and took time to evaluate and fine the problems with my computer.

5

No complaints. Great service,

5

Satisfied with all aspects of service provided

5

Would recommend

5

delighted with the service , courtesy and sheer willingness to oblige.. Speedily "fixed", and delivered promptly, well protected, and in good order. Thank you !

5

Knew what the problem was with the charging socket on my iPhone ..fixed within time give and it works

...the only complaint is the guy had a ponytail which is distrubing..

5

Yes, I would definitely recommend you to others - satisfied with all aspects.

5

I was very satisfied with my computer repair and would definitely recommend Simplyfixit

5

Best price and very slick service

5

Best price and very slick service

5

Great service. Quick and efficient.

5

Excellent service, fixed my laptop with no problems.

5

Another first class experience.

4

Yes, I would recommend the company. The staff were helpful and knowledgeable and explained everything to me. When I went in to the shop to collect my laptop they took the time to explain the new functionality to me.

I did think it was expensive however.

5

I have now had 2 iphone screens and batteries replaced and the service has been excellent and extremely quick. I would thoroughly recommend

5

Completely satisfied took my grandsons phone in on the Thursday as would not charge was ready for collection on the Friday morning with new part fitted

4

Always helpful and pleasant service. When there has been an update/upgrade of windows would it be possible to warn people that they might then have other problems? In my case it was that the PC refused to recognise the printer whatever I did. So printer and PC had to go to shop to be sorted! This was done the same day which I was glad of.

5

I was travelling. Staying in Edinburgh. On the way back to my AirBnb from the pub, I dropped my phone. It landed right on the screen. It was still working but I could tell it might not be for long. I went to the Apple Store and the price they quoted me was very high. Then two blocks away was SimplyFixIt. Two hours later it was done for less money. Incredible.

1

Awful customer service.
"If I kept your hard drive in a cupboard for three days, I could phone you up and say it was broken, even still, that money is ours."
Manager of shop was intimidating, I will tell people not to come here, worst experience and the biggest waste of money.

5

The service was outstanding. Quick, friendly and problem fixed within 2 hours - THANK YOU!

1

Dissatisfied by extremely slow and sometimes rude service. Was quoted around 5/7 days turnaround and after now 12 days still awaiting a part that we knew was needed on day one. Considering the price involved in the repair I’ll be doing everything I can to avoid using or recommending this shop to anyone.

5

Fast efficient and cost effective! Staff knowledgeable and good to deal with.

5

counter service was efficient, phone contact clear. I felt that I was kept informed of progress and at pick-up, a very clear explanation was given

5

Everything perfect here, Good communication and helpful staff, Fortunate to have this business in the neighbourhood - highly recommend it

5

They are very professional and the best as far as I can tell.

5

Outstandingly fast and efficient service that gave me a saving of at least 40% of the alternative supplier quote.

Had every confidence as everything was fully explained to me before work commenced. Completed within 2 hours (as promised) and my iPhone now works perfectly again.

5

I simply wouldn't dream of going anywhere else for all my Mac computer questions, purchases and repairs!

5

So pleased to have found Simplyfixit!
Friendly staff, great service & kept well informed by email.
Great find!!

5

So pleased to have found Simplyfixit!
Friendly staff, great service & kept well informed by email.
Great find!!

4

The order procedure was good and the only hiccup came when trying to pick up the computer. There was a lack of organisation and communication between personnel and this resulted in the computer not being 'in the right place' and a delay in finding it and the guy serving me asking me to pay for something that had been pre-paid.

Other than that... pretty good, r

4

Andrew in juniper green was very helpfull, informative and knowledgeable. Very good service provided.

4

It is bizarre that when you have fixed a problem with an iPhone your system sends a text to say it is ready - to the phone which is sitting in your workshop!
Despite giving you my wife's mobile number you did not contact me and I had to phone you to find out that yhe repair was done.

5

Service is great, quick and excellent, a bit expensive for me, but good quality. Staff at the branch was very helpful.

5

Excellent all round service and communication-couldn’t be faulted

5

Great service at this shop,I recently got the screen on an iPhone 6plus screen replaced after getting it done at another repair shop where I had to take it back 3 times as it was not responding intermittently each time it was replaced,gave up after this and took it to simplyfixit who did a swift replacement and the phone has been working great ever since. I would definitely recommend anyone to go to this shop for any phone or pc repairs in the future.

4

Great device good staff

5

Simplyfixit is convenient as it is close to where I live.
I find the staff helpful and trust their advice.
This year I bought a new desktop and a laptop.
I explained my requirements and they explained the best options.
They installed all of the software, which was much appreciated.

1

Awful service. Still haven't received any info about my laptop even though they have had it for over a week!! I have emailed twice regarding an update and have had no response. Really annoyed, angryand upset as my laptop is vital for uni work. Will not use them again.

5

I took my MacBook Air in to be repaired at the Glasgow SimplyFixIt and was very impressed. Friendly and professional staff reassured me that I was leaving my laptop in safe hands, and their procedure and charges were well explained. The repair has been completed to a high standard, within the timescale they advised at the start and for what I consider to be a very reasonable cost. Would definitely return!

4

When I bought my replacement computer, I was happy with what was offered but what transpired was not as promised with a result that the finer setting up of the computer have taken much longer than anticipated. I now realise that I'm going to be trying to rebuild my monzilla email address book for a long time and would have been obliged if this had been pointed out at the purchase point. The move from windows 7 to 10 has also been difficult and some tutoring (as promised) would have been helpful.

5

Would definitely recommend simplyfixit as they were the only company that were able to fix my i pod classic .

4

Great service with giving you all the options to your issues. A very reasonable business.

1

I felt i was not delt with in a particularly friendly or considerate manner. The staff member I mostly dealt with was not sympathetic and on several occasionans said he would contact me with updates but did not, so I had to come into the shop to find out the information. I am extremely unhappy about the customer service I received and the fashion in which i was delt with by a specific staff member. I will not be recommending simplyfixit to anyone, friend or otherwise!!

5

They provided a great service and were very helpful. I would definitely recommend them.

5

As always a quick, reliable and affordable service. Makes the *** look like an even more ridiculous ***.

5

First class friendly sympathetic treatment of a nervous pre-senile patient. THANX

5

Prompt, efficient service

5

Lovely people, efficient service and value for money - what else do you need?

5

Great experience from start to finish. The advice and guidance I got from Ross in my initial email contact was excellent and at no time did he try and sell me what I didn't need..

Once requirements agreed, Dimitris arrived on time explained everything in a clear understandable way and got me up and running in no time.

New WiFi system running for 4 days effortlessly , wish I had contacted Simplyfixit years ago.

Thanks for great customer experience

5

Can't praise the guys highly enough. Great service and comms. Would highly recommend.

5

*** at the Juniper Green branch is very helpful and explains things in a way that you can understand if you are not sure

5

Yes, I am well satisfied. The Mac expert at Stockbridge is ***. Very helpful.

4

Unavoidably distracted by phone calls and other customers

5

Excellent and very helpful

5

These guys are great. They have replaced three batteries for me in the last two months, in three different machines. Service is always quick, and the kit comes back tested and cleaned. In the shop, it's worth taking a couple of minutes for a chat too.

5

Gave good advice regarding the damaged phone. Let us know there was a chance that once it was opened it may no longer work due to the water damage.

Replacement screen is great & no problems with phone since

3

was told on the Saturday to drop off iPhone for screen replacement on the Monday at 9am. When I tried to do this screen hadn't been delivered. I had to chase and phone and finally dropped off phone. Was told just over an hour to repair but 4 hours later I was chasing and phoning again.
For iPad mini I dropped off on the Saturday and was told 5 days. Same issue again nobody called or updated and wasn't ready and I had to call and chase again and ended up going into shop to chase.

5

Very friendly and professional service. My GHD straighteners were fixed within 24 hours. Highly recommended.

5

Brunsfield branch changed battery in iPhone. 5 start service from start to finish.

4

Great service

5

Excellent service - thrilled with my upgraded iMac. Would definitely recommend and use again

1

Terrible unprofessional service

5

Very nice and very helpful.

4

would recommend

5

Excellent & speedy service, very quick turnaround to replace smashed phone screen

1

Went to get a new screen for my iPhone 7 and am currently struggling to write the review on it. Phone screen is far less responsive and sometimes has phantom touches. Additionally there is a visible imperfection on the screen of a long red line

5

Excellent service.

4

Very good and helpful service.
Would recommend you to others.

4

I have been using Simply Fix It for many years now and have been satisfied or happy with them on each occasion.
This time I bought a new Lenovo laptop for my daughter and the only complaint (minor one) that I have is that the sound quality on the device is very poor. On further research I found that this is a common complaint with Lenovo as they only have one speaker (and a poor quality one at that). Therefore it is not possible to listen to stereo. It would have been useful if this had been pointed out. Unfortunately when I left messages with Simply Fix It they did not contact me, but I was impressed with A.J. as I eventually went into the shop and although he could not help with the Lenovo speaker he was able to find a pair of wired speakers, which my daughter could use. So a big thank you to him.

5

Excellent customer service. One thing only - My mini iPad 4 - has a wee problem. The right hand button - home button - seems to be sunk in. It stuck at one time. When i compare it with the other iPad I had sorted as well - that home button is level and looks normal. I am wondering what causes this and if you can fix it without more cost as it was not like this when I hated it in.

You have my mobi number.

5

Everything was great. friendly informed staff who told me my options very honestly, without trying to upsell or confuse me into further purchases. Very efficient personalised service. Would definitely recommend this company to my friends.

5

Fixed a tricky problem with my laptop at a lower cost than I was expecting. Very impressed.

5

Super friendly, professional service. I am very glad I chose simplyfixit to repair my computer.

5

polite, helpful and efficient staff - top marks and would recommend to others

5

Courteous Efficient Knowledgeable on time1st class

5

its perfect :)

5

Good assessment of problem, efficient handling & prompt return.

4

Very prompt service. Laptop left late on Friday afternoon and ready to pick up on Sunday morning.

5

Great service for great value! I wouldn't say there was much to improve on!

5

Staff are always very patient and helpful in the Stockbridge branch. I had some malicious software installed due to an internet scam. I was natural very upset by this event, but staff answered all my questions and ensured that I had appropriate advice to prevent this happening in the future.

1

Helpful lady told me to leave phone overnight for new screen to be fitted. Following day rude man told me phone was too damaged by oil to be worth cleaning up . Fair enough, but there are ways of explaining, without being aggressive, that I would find easier to accept. I shall not use this shop again.

4

It is extremely reassuring to receive assistance from experts in a field not particularly familiar to me.

5

Extremely quick service and reasonable price.

2

Ok customer service, however when my iPhone screen was replaced it consequently it started heating up and the battery drains quickly. I took it back and the screen was replaced once again under warranty, but to no avail. My phone has been rendered near useless as it drains within an hour or so.

5

Very good service.

5

excellent in diagnosing problems and remedying.kept informed of work and cost

5

Very kind and helpful. I was unable to,download an upgrade on my I Pad and they sorted out for me . They have also helped my husband occasionally when he has had a problem with his laptop. Have already recommended Simplyfixit to friends.

5

I would definitely recommend to my friends in Scotland.

4

Service very efficient and timeous

5

very good!

5

I was all in all reall satified with the service, the staff and the result. I would always recommend simplifixit again. Just next time I would like to resceive an email when the service is done, nut that was not a big issue.

5

Very good Service and the chap in the Store who served me was very helpful

4

The replaced my iphone battery in a few hours. They were efficient and polites.

5

Very good service

5

I was very satisfied with the level of customer service I received. My issue was taken care of and I was notified when It would be completed. The issue was described to me in means I could understand and then the issue was addressed and I am happy I got my Macbook Pro back.

5

Having used Simplyfixit before I had no hesitation using them again. Laptop working properly again and excellent advice and explanations.

5

I have used Simplyfixit on a couple of times. The recent was a serious "security problem" with my HP Laptop. Thanks to your Stockbridge staff, it was speedily and satisfactorily corrected. In my
opinion there is no problem or fault with your order procedure, customer support and technical expertise. If ever needed, I'll return to Stockbridge for HELP....

5

I have used Simplyfixit on a couple of times. The recent was a serious "security problem" with my HP Laptop. Thanks to your Stockbridge staff, it was speedily and satisfactorily corrected. In my
opinion there is no problem or fault with your order procedure, customer support and technical expertise. If ever needed, I'll return to Stockbridge for HELP....

5

Very satisfied with the service from the staff in the Bruntsfield Branch. Really helpful and followed up exactly as promised. My PC was serviced in a few days and detailed information given by the staff.
Would definitely recommend.

5

we took our Mac in to your branch in Bath street in Glasgow on the Monday afternoon, where we were greeted by a very personable young man, who explained the procedure and cost, which we found to be reasonable for the knowledge and work involved.He promised to phone us when the work had been completed.which he did on the Tuesday,late afternoon.
We picked up our Mac on the Thursday and we are delighted with the results, better than new!

5

Quick and reliable service.

Absolutely no complaints.

5

I was very happy! Very quick service and all organised in advance so there was as little inconvenience to me as possible. Great job, would recommend.

5

Excellent service had been unable to back up over 20,000 photos and 1,000 videos to the cloud as my Mac old and very slow. Handed Mac in and everything including documents all done in a few days. Would definitely recommend I am very pleased with the service and can access all the photos and videos on my iPhone which downloads very quickly so pleased with that. Very helpful staff who phoned and explained everything as my son handed in computer for me

5

Prompt and friendly service. Good quality workmanship.

5

Quick and easy. Dropped my phone off in the morning, picked it up on my lunch break from work.
Never happier. Will definitely use again if I need my phone fixed.

5

Excellent service, 9 year old MacBook Pro now has a new life.

5

Quick service & happy with repairs

4

The service was very good and employer was very polite and professional. However, the price is quite high *** for simply checking the laptop. It would be perfect if you could reduce the price.

5

Second time I am using the services of siplyfixit. They are great!

5

Speedy, locally accessible shop that made quick assessment and repair of my iPad. Highly recommend. Email update to confirm when ready for pick up.

5

Really good quick service

5

Very quick service , friendly staff member

5

Totally satisfied, fast repair replacing the screen and the phone looked like new when we got it back. Thankyou

5

Speedy, polite, high quality product and service

5

Knowledgeable and professional

5

Problem solved very quickly, friendly staff .will use again if needed









5

Excellent service. Friendly efficient polite staff. Fast, excellent communications and value for money. Would thoroughly recommend.

5

I have needed help many times and Simpyfixit has always provided me with advice ( often free ) , prompt attention and expert help .
I recommend them to all my friends.

5

Excellent service!

5

Excellent service every time

5

I have always received excellent service from all the assistants.. They are polite, professional and have given me good advice and tips.I have recommended them to my friends.

5

We are the ideal customers to send somewhere else, we dont know much about computers, so your staff have difficulty in talking computers to us or understanding what we need.
But inspite of us we have ended up with a working system and all of our data. How did this happen?

Of course you will be recommended to others and you can tell ?Which too.

5

I don't see any room for improvement other than maybe to offer pick up and drop off of system.. the 27 in iMac was just a wee bit heavy to carry from the car park . Your service was very professional indeed. You employees in Bath St represented the company well especially ***who certainly articulated the problem well. As I suggested at the time, your sandwich boards outside the Apple shop are in need of a refresh. They don't adequately represent the very professional company that you are. I don't often write these reviews but you guys impressed me coming from the IT industry myself.

4

I bought a screen protector and a back cover protector. The glass screen is fine. The back cover though was / still is full of bubbles. Not sure if the back was cleaned properly first?
Otherwise all good thankyou.
Also just thought. You ask people to leave their phone code to unlock. That's not allowable for some people, such as me, with a work phone due to email server access. You should say that the camera etc can be checked in front of the customer if desired.
Cheers

5

No issues to report. The correct diagnosis ws made, the repairs completed on time and at a fair price. Friendly staff. Highly recommended

5

They were able to recover lost files, that I had been told by others, were gone and could not be found again.

5

Very knowledgeable & very helpful..
Talked through all the options clearly
Constantly in contact with updates & issues

4

Reasonably good service. Most but not all PC problems fixed.

5

'Simply Fix It' was great, my ipod classic headphone jack needed replacing. Apple couldn't fix it and since they didn't produce the same model any more I couldn't even get a discount off a new one.

Simply Fix It replaced the jack in about 2 hours costing ***, a new classic (if bought off someone other than apple) would have been***.

The new jack works perfectly. I would highly recommend using 'Simply Fix It' for a professional and efficient fix.

5

Delighted with your service

5

Very helpful as always

4

Quick and friendly service but had to return to shop and wait another day due to software issues

4

my new printer was activated by yourselves although all printers are operated similarly I am unable to do a basic scan and print. I would like further support just to get the manual for use in my lap top. Including if necessary hep understanding computer-printer jargon

4

Understood the problem. Seemed to resolve it.

5

I have used simply fixit for a number of repairs to phones and laptops. Their service is timely. They do what they say. Staff are always helpful and courteous. I have recommended it to many. Keep up the good work.

5

Due to staff absence there was a very minor breakdown in communications. That aside the service was excellent and I would certainly recommend and return to simplyfixit.

5

Great service and advice.

Turned round the repair to an iPhone extremely quickly.

5

fast and efficient service.

5

work laptop had stopped connecting to the internet. The team in Bruntsfield were great and figured out there was a virus embedded - which they removed.
Great value quick service.
Thanks again

5

Very quick, helpful and good quality service from Edinburgh store

5

Again Simplyfixit saved the day and we avoided having to buy a new laptop. *** is amazing at helping me to understand the technical side, as are all the guys at the Glasgow shop. Keep up the good work.

5

*** was very good at explaining things to me and the turn-around was excellent. They are definitely my go to geniuses.

3

While Simplyfixit was much less expensive than an ***, it was not the lowest-priced provider of similar services that I found. However, the certified technician training, 3 months post-repair warranty and Which Trusted Trader status all helped to reassure me that Simplyfixit offered the best value. Regrettably in my case though, when I arrived to collect my iPad, the repair (replacing a cracked screen) had not been carried out properly, despite hearing of the extensive quality procedures followed when I handed it in. What I was offered for my inconvenience was a money-off voucher for a future repair (which I would have got anyway) and not being charged postage for sending the item after it had been repaired a second time to avoid returning to the store (why would anyone think this was something I should be thankful for?). My *** arrived by post the following day, this time repaired satisfactorily.

5

I think it is great

5

Quick Same Day Screen Repair to a High Standard

5

I cannot praise you enough on all counts. I have total confidence in you and recommend you to all my friends.

4

The staff were very helpfull and nice but the problem was only fixed at the second attempt and not being close to a shop was a bit of an incionveniance

2

Staff were great, the lad who served me had plenty chat and was great!
***

5

Another excellent job replacing an iPad screen, and also straightening it. Many thanks.

4

Computer's working well now, and I am impressed by how quickly it was dealt with. My only regret is the cost, but that was probably unavoidable!

4

Laptop was booked in because of v slow running and AVG renewal.

The work took 8 days..my only criticism would be I would like to have been warned the work would take that long. My only other device is a smartphone.

I always fine the staff helpful and explain the issues in language I can understand. Really grateful i have a local shop!

5

Your manager *** in the *** branch is very good, and helpful. She looks after her customers with a business like manner. I was pleased with her (and Chris's ) work.

2

The screen replaced in my iPhone 6s isn't bonded in and pops when using it. Also the screen doesn't always respond as expected; e.g. Sometimes the soft keys do not work and I have to rotate to landscape to select an option. There is some banding on the the screen which is intermittent and I'm not sure if it is an actual retina replacement. I took the extra cover for screen damage. But wish I'd just gone to the apple shop to be honest. On a positive note, communication regarding the repair was prompt and a follow up questionnaire is a good idea.

5

excellent fast service

5

Excellent prompt service

5

No comment

5

Would definitely recommend. Found upfront cost a bit off-putting but it does not deter me from using you in the future.

3

As far as I can tell the quality of work is good, however expectation setting and communication is poor. I was told my laptop would take a couple of days and that you'd be in touch however it ended up being 8 or 9 days in total and it was always me calling you to find out what was happening.

You claimed to have sent me a text to say it was ready to.pick up but none arrived.

5

Very impressed with the service received. Laptop with numerous issues fixed quickly and I was given guidance on how to maintain my laptop going forward. *** at you Edinburgh Waverley Steps branch took time to help me in a professional manner. Would definitely recommend this service to anyone.

1

Request was to replace an iPhone 6S screen.

There wasn't a replacement screen in stock, but I was advised Mon or Tues for the part to be stocked. However, when I went in on Wed, still no screen in stock.

This is poor service for a number of reasons:
- I'm surprised this was out of stock in the first place, I'd have thought this would be a regular replacement request?
- No phone call to advise my phone hasn't been fixed by Tues.
- Still not in stock by Wed pm.

5

Helpful and quick service provided.
Many thanks

5

Great follow up service after a faulty replacement screen.

4

I would recommend you to others. I was satisfied with your assistants explanation of what was required.

5

I have recommend SimplyFixIt to friends and family. I use the Juniper Green branch and the staff are most helpful, especially talking the patience to explain anything that an older person can't pick up first time.

4

All perfect

5

We always receive pleasant and competent service and would recommend to friends and family

5

excellent friendly service by ***, and they actually manage to salvage stuff from a 10 years old harddisk.

5

I Found Them Very Helpful & Also Very Patient With ME As I am not Very knowledgeable As Regards To Computer Talk , All I can Say Is If You Are like Me You cant do better than Use "SIMPLYFIXIT" Regards . ***

5

Great service, fast, no hidden fees and very friendly staff!

5

Very helpful and solved the problem quickly

5

Excellent service, I was kept informed about everything and the repairs were done very promptly. Very friendly and competent staff.

5

There would be nothing to change, an excellent service.

5

Having suffered a catastrophic accident with my Ext hard drive, I was offered a fast service by Paul at the Waverley Steps branch. Everything worked out as he said it would and I have to thank him both for his expertise and for his calming efficiency which saved the day for me.

5

Very helpful and quick service

5

Very helpful

5

i would never go passed this company Every computer, laptops, and I Pads.WE HAVE all purchased with them and breakdowns

There after care service is brilliant .Always giving a helping hand if you are stuck with anything.The staff are all excellent and they know there stuff.

I have just bought a I.PAD 12.9 258GB and i am going to pick it up at the beginning of the week.If ia not sure bout anything .There is a staff member ready to give a helping hand,

They have quite a few shops now and i am sure they will continue to grow.The one shop we have always been JUNIPER GREEN BRANCH .This is so convenient for us as we stay in Baberton plus easy parking .Looking forward to using my new I PAD 12.9

FINALLY I WOULD HAVE NO PROBLEM IN RECOMMEND THEM TO USE THIS COMPANY

3

Recent computer crash service:
Good side: very prompt and courteous attention, and completion on time. Work generally seems very good.
But I have one complaint:
Very disappointed to find an inferior Word package (Word Starter) installed - without any prior notice. I called Microsoft directly and, in an hour or two, they removed it, installing instead a 2013 version ('Home and Student') matching very closely my crashed version. All seems well now.
***

1

Fixed my screen and battery even tho the phone was so damaged it is now unusable

5

I had an issue with an iPad2 I bought from you on eBay, where the screen was blank. I send the iPad back under warranty and was delighted with both your excellent communication and a speedy fix to the iPad. It now works perfectly, so thank you for your excellent support, speedy fix and great communication to describe what you found to be wrong with it and what was fixed. Very satisfied.

5

I honestly could not be more satisfied with the service I have received on various occasions from simply fix it. The staff are just so polite and helpful. It always seems expensive but I guess that is just what these things cost. Many thanks!

5

I was delighted with the service I was given to fix my iPhone and would definitely recommend the shop and won't hesitate to return again in the future.

5

Excellent service

5

Helpful efficient and very kind staff
Trust their expertise absolutely.
Honest and straightforward advice
Thank you.

5

Great customer service and quick

5

Friendly and helpful service even got some holiday tips .
The company is growing but I still feel when I am at my local store that it is a personal service .

5

No improvement necessary!

5

Great value IPAD screen repair. Completed on time and kept me informed when ready to collect

5

Having approached Simply Fix It to add extra RAM, it was explained to me that an SSD drive would also help. This was absolutely the case and I am grateful. The only slight problem was recovering my email accounts - but all is fine now.

5

Great service. I was kept informed of what was happening with my laptop, and given options on how I wanted to proceed.
Affordable repair by friendly staff!

5

Simply fix has been myour standby over the years. I have always experienced kind professional and excellent service from them. I have only once been dissatisfied with their service and that was minor due to one clerk who was not paying attention to his work as he normally did. I had to go back to them to get him to finish his work which was extraordinary experience for simply fix. He had failed to give me the receipt for the work,failed to give back the old hard drive and failed to put on the security password. Even after I spoke to him he only gave me the reception. I had to go to yet another computer shop to put on the security password. This example is an exception to all the great work they did and have done over the years...

5

There were a number of problems with my laptop which took several visits before finally being satisfactorily fixed. I found each of the staff members I dealt with knowledgeable and friendly and willing to spend time explaining procedures to this technophobe.

5

I was visiting Edinburgh and in that time my phone started to act up. My touchscreen was getting unresponsive, had to lock the phone multiple times to get the screen working to just switch the apps to be able to use the phone. The screen was also getting vertical and horizontal stripes.
So it was just really annoying to use the phone.
On my walk through Edinburgh I have discovered a simplyfixit store and decided to let the specialists to guide me.
The specialists in the store told me, that the best thing would be to replace the screen as it seems to be faulty. The procedure wouldn't take long (around 2h) so I have decided to let them change the screen.
Two hours later I came back and picked up the phone and its been working since then with no issues at all. It really seemed that my old screen was slowly but surely dying.
Really fast service, really good service. Its cheaper in Edinburgh to change the screen rather than in Iceland. So the price is not bad at all.
After that kind of service, I am a little bit sad that we don't have it here in Iceland. I would come back but I hope my phone got its extension before becoming obsolete.

5

Excellent knowledge and service

5

Very honest appraisal and advice.

5

Excellent feedback up to the moment of completion of the repair!

1

Hopeless, I put my iPod in to be repaired, paid £*** for the repair in advance, I was told it when it was ready I'd be contacted, after a week I heard nothing, went back in, was told there was a problem and I'd be contacted, another week has gone by and still no contact. Absolutely hopeless.

1

Not happy when the Bruntsfield branch eventually called me to update me on the work needing done: they told me incorrect information which related to a previous repair from last December. When they finally got to the bottom of the current problem, it was a fault with the replacement mains charger they had supplied six months previously. I paid £99 for what was a problem with goods they had supplied, which should have been replaced under warranty for nothing. Not impressed at all.

5

Excellent service

5

Needed a quick turn around, explained my circumstances. They said they would do what they could. I got my iPad back earlier than initially predicted. Very pleased.

5

Excellent service. Fast and work completed without any hassle at all. The cost of the work completed (replacement IPad screen) was also very competitive. I would recommend Simplyfixit to my family and friends.

5

Repair carried out sufficiently and speedily.

5

Covered all my concerns with maximum responsiveness and efficiency, while adding a bit more on top. An excellent service, which yet again has proved vital in helping me keep ahead of things.

4

This business model is flawed I paid *** to fix power issue . Will use
No fix no fee model in future

2

I believe that it would be better to deal with one technician /sales assistant rather than the 3/4 I dealt with with the issue I had.
When I first went with an issue, I was told all was ok but it wasn't 6 days later and £?? later spent.

5

Very prompt and efficient service from a team who clearly know what they're doing.

5

The advice provided was very impartial and helpful. As well as repairing my computer promptly with helpful phoned updates, good sdvice provided helped me avoid spending money unwisely on upgrading an old laptop.

5

I took my Macbook Pro to a local IT specialist and they could not fix my laptop, they told me maybe it's the screen but they weren't sure. I had a black screen, then they told me ithe laptop was not fixable. I then took my laptop to Simply Fix it and they told me it would take up to 5 days to diagnose the fault. I handed my laptop in on Saturday afternoon and by Monday morning it was fixed, it turned out to be the hard drive and liquid damage causing my screen to be black, power supply port and USB to fail. I was amazed they diagnosed the faults and fixed it so quickly and the price was good considering I couldn't afford to replace my laptop. I'm very impressed, the shop looks professional , the guys are professional and I couldn't recommend them highly enough. I'm so happy with the service and that I have my laptop working again, like new.

5

All areas are spot on.

5

Excellent service staff very friendly and kept well informed
Highly recommended
Corstorphine branch

5

Fast, very friendly, helpful... fantastic! Thank you!

5

A very well run organisation very happy with the service I have already recommended friends

4

I have recommended SFI to others.

5

Amazing service, had water damage on my macbook pro and it wouldn't switch on, got a text in 24 hours saying it's fixed, I was so relieved!!

5

The service at your Stockbridge branch was friendly, efficient and quick. The staff were helpful and guided me through the wilderness -- I could not find any fault with them, and I will most happily return if and when I need any further help.I would most heartily recommend your service as a very happy customer

5

exelent

4

I am happy with the order procedure and very happy with
the service I received . thank you

4

Good service and would recommend to others.

5

Superb fast, friendly and expert service.

3

Staff were fine and helpful, however the screen I received was broken and had dead pixels. Has to then handover my phone for another two hours to get fixed again. Huge waste of time

5

My i6 with a smashed screen and moisture penetration rendering device completely dead and inoperable.
Took to Simplyfixit shop in Glasgow.
Service was polite and professional.
Options and costs were explained clearly.
Great relief that they managed to repair.
Carried out very promptly within 2hrs..
Texted to advise when ready for collection.
I was impressed by quality and speed of the service and considered it good value given the phone looked like a goner. Would definitely use again.

4

Dissatisfied with you saying my I phone could not be fixed by yourselves as it was water damaged , had to go else where .

5

Charming and helpful staff, thank you.
***

5

First class service engineer repaired phone quickly

5

Very efficient, was unable to use iphone 7 after screen cracked. Now fully functioning after only an hour!

3

Happened on time thanks

5

Very quick and efficient service. Detailed feedback on what had been done. Problem solved at very reasonable cost

5

The young man at Juniper Green was most helpful and helped to identify and resolve my problem. I have always used the shop at JG and have always come away satisfied with the service. I Have no hesitation in recommending simplyfixit and will continue to use it as my first port of call with any future computer needs.

5

Many thanks for providing such a fast and efficient service at short notice (in your Bath Street, Glasgow shop). The problem was identified and fixed very quickly.

4

I found the service quick and helpful in my time of need!

1

This is good. Getting a chance to do a service review before my computer is repaired. Although I would have thought it reasonable to expect it to be repaired a week and a half after diagnosis and agreement on repairs. I mean I was promised it for Monday this is now Thursday with no correspondence. It is now seriously impacting on my business. Would I recommend?. Not a chance. I have been very tolerant of their excuses and have had enough. Simply Fix It?, I say "Just *** Fix It".

5

fantastic, speedy service

4

Very good service

5

Very efficient process, helpful staff, options were made clear to me and my chosen option was implemented very quickly. Problem solved. Would recommend.

5

Good clear advice and options as to how to fix the problem with my laptop. I decide to get some additional software added and the work was done that afternoon.
I have used the Juniper Green store on a few occasions and have always been very satisfied with the service provided and would definitely recommend this store to my friends.

5

Very good service, quick and professional repair of screen. Friendly staff. Delighted with results.

5

Great service, iPhone fixed having been told by apple they couldn't find the fault,

5

I used this company for a simple screen upgrade. Yet the attention I received would be expected for a multi thousand pound contract. Extremely polite and rapid response through out as I. struggled to find the info needed. The same attitude and attention were found when I took my laptop into be fixed. All in all a great customer experience. I foind nothing that could be improved upon. Five star service which I am telling anyone who stands still long enough they must try.
Congratulations.

5

The Assistant provided me with a comprehensive assessment of my computer's problem and assisted me in answering questions which I posed. I considered his help was extremely valid.

5

Efficient and very helpful. Solved a problem we have been battling with for ages.

5

Entirely satisfied with advice and work done and price

4

The overall time that SimplyFixIT had my device was quite long (10 days). It took 8 days to find out the problem, which was the problem I reported when I put the device in.

5

Completely satisfied. Always very helpful.
Regards to *** in his new location
***

1

The main problem lies with the replacement screen being put on, taken off because of some very small water damage and then the old, broken screen being placed back on my phone with so much more damage than before it is impossible to use at all. And by the way, £*** for a replacement screen is a pretty embarrassing price.

5

Excellent service for a fair price

5

I found my experience to be pleasant and straight forward.

I was told how much it would cost to have a look at it and then I was called about the cost for the parts and labour.

The assistant was knowledgeable and efficient.

The job was done within 6 days and the computer returned with a 3 month warranty.

5

I've often taken broken apple things to Simply Fix It. They always give a clear, confident statement of what they can do and by when, and they always deliver what they say. A soaked macbook took a few days and quite a few quid but came back happy. Several broken phone screens have been repaired in a few hours. It's better not to trash your gear, but if you do, this is the place I'd go.

3

I understand that it is your standard procedure to check all hardware and software altogether
However, the most recent I fix my PC, I know that it should be hardware problem (loose USB slot and power button)
So I really don't want to give my PC password and let mechanic check software
As a result, I lost all my firefox tab session I kept as I looking for job and other important stuff there with no back up or recovery
This really make me angry after I insist not to check my software

4

I've used Simplyfixit a number of times and always found them to be professional and helpful. I recommend their shop in Bruntsfield, Edinburgh', would use them again.

5

Quick, efficient and repair was a good job.
Yes I would recommend.

4

Very satisfied with all aspects apart from the fact that repair took longer than estimated

5

When I enquired about the possible repair of a malfunctioning piece of equipment, I was given honest and sensible advice: the member of staff who was dealing with my enquiry explained the situation in clear and comprehensible terms, did what he promised to do, and was very helpful in setting out possible alternative courses of action. I have used this branch in Bruntsfield, Edinburgh before and will continue to use it.

5

Excellent service

5

First class service at the *** market . Received phone call to say I pad was ready

5

I bought a new laptop through Simply fix It in ***. The advice, service and support, throughout the transaction, was of an extremely high standard. I am now happily bac on line and working fasrter and more efficiently than before.
I have already recommended your *** to my Family & Friends.
Many thanks.
***

5

I have used simply fix it on several occasions and I don't think I could improve on your excellent service.

2

In the past when we have used your company, the item has been repaired within 1-2 days and the customer service was excellent. This time I was given false information about how long the repair would take. It seems that you now send items away rather than repairing them in house. Finally after I had phoned the shop twice for an update the item was ready after 10 days.

5

Quick service and reasonable price. Plus shop is nearby home so convenient.

5

Very impressive service. Exactly as advertised. Quick, efficient and knowledgeable. Would definitely use again.

5

I would recommend Simply fix it's others. I have used them twice now for Apple iPhone battery & screen replacement services.
Fast efficient and good customer service. Show them a Tweet and you save 10%.

4

Quick and efficient

4

Speedy service in repairing my phone

4

Excellent advice and service but unfortunately the offer to copy my hard disk to the new machine resulted in the loss of all my data and the loss a laptop I intended to keep to play DVD's which rather tainted the procedure..

5

I took 2 works iPhones, one with a cracked screen and one that was not doing anything at all

Guys fixed both up, price as quoted, great service and would use them again for both work and personal use

5

Excellent first rate sorted our problem within a few days

5

Great! very happy with the quality of service, as well as the professionalism and friendliness of the staff.

3

Clear timescale of the product return should be given to customer before payment is taken. Had I known it would be 4-5 days I would have used another service. Also told I would hopefully get it back on a Saturday, but was infact Monday by time it was returned.

Also, didn't get £*** off from retweet as was told if should have been asked for at time of purchase. However, this is unknown to customer before payment taken.

4

For the second time these guys did a great job and fixed something (a laptop) which wasn't working, Communication was a little disappointing, kept having to 'phone them, they did send a text message but it didn't arrive for several days - this happened before. They also said "if you have any problems at all please call us" but when I did the guy wasn't available and he didn't call me back though I left my number. So 10/10 for repairing the laptop without losing any data but communication and aftersales service could be improved!

4

Whilst you had my Laptop I lost all of my printer software (Epson and Cannon) and some other apps.
You did not say to back up and I niavely assumed that Simplyfixit would reinstate all my software ??
Please improve your guidance to the elderly and unimformed.
have no problem in recommending Simplyfixit\\\\end

5

A very enjoyable visit very reasonable price and been back several times

5

Quick and professional service

5

your staff are always kind and helpful

5

Excellent service

5

quick professional service!

5

A really good professional service by guys that are genuinely interested in helping fix your problem
Everyone who came through the door was given serious professional attention, no matter how minor the question or request

Many thanks

5

The boy did good!! Excellent service!

5

Polite, prompt service grom this local business. Very satisfied

4

Nothing to say, the system just worked, did what I wanted.

4

I found the service very good, and much cheaper than for instance IPhone shop. The repair to my IPhone was fine and the time taken very acceptable.
But nobody gets 5 stars!

5

Excellent advice given and speedy service.
Have commented to friends and recommended where relevant.

5

There was a hard drive fault on my Sony Vaio, which was promptly diagnosed and replaced. It now works better than ever.

4

At first I thought that I had lost some of my data, but with the help of a friend, it was all there and I will access it after my holidays.

5

Having been to the Apple Store where I was told my iPad was irreparable and " will I get a salesman to come and talk to you? " I went across the road to SimplyFixIt.,where they told me it needed a new lcd screen. I had my iPad back in a week and for a very reasonable cost. The staff were great and I would definitely recommend them.

5

Excellent service, responded extremely well to my expression of urgency and kept in contact during fix.

5

Excellent service & advice

3

Initial £*** charge surely not necessary although the final service received was adequate.

Please bring back the original staff member to ***


5

Excellent work, quickly executed.

5

Exellent

5

Good quick service. Price was *** less than the *** around the corner and I was assured the quality of the replaced glass was the same as *** would fit, there are 18 different qualities!!

5

I would recommend your company to people as I have always found the service very good.

4

totally satisfied with service and general advice offered
definitely recommend to others

5

Old iPhone 4 rear glass repaired in 5 minutes while I waited for ***. Superb service.

1

***

5

Staff was incredibly helpful and quick.

4

Quick helpful support, would go back!

4

Very satisfied with help given, will recommend you to others

5

My experinece with simplyfixit was really straightforward and they had my laptop back to me in no time. My Yoga had a broken screen and no-one seemed to be able to help yet simplyfixit managed to offer a range of solutions and made sure that I was happy with each step. I would certainly recomend them to others.

5

Excellent prompt service

3

It was ok

5

A very fast turnaround and a great service

5

Helpful, swift and efficient repair. Have used before and would happily use again.

5

Can't think of any areas for improvement - work was done quickly and effectively and communication was excellent.

5

Clear understanding of my problem. Most inexpensive solution recommended. Prompt and courteous service with god communication at al times.

4

Brought my son's Apple iPad Mini for various repairs including a damaged screen and failing volume up and down buttons. Simplfixit did a great job, and he is very happy with the result.

1

My laptop was fixed in a few days, but they forgot to send me any notification, by mobile phone or email. I waited 10 days till I went to the store and asked about my laptop. And all they could say "Sorry we forgot to contact you."
Worst experience so far, I don't recommend to use their help. Find another store.

5

Excellent service as always

5

Pleasant staff. Quick repair. Less that half the price quoted by Apple. What's not to like?

5

Very professional service

5

Very friendly and helpful staff! thank you!

5

great service.My very damaged i phone screen was replaced efficiently and with care.Thank you.

4

Very satisfied with the technical service.
One niggle for which I received apologies was that I was not contacted when my item was not ready for collection when expected and I made an unnecessary journey.

5

I was very satisfied with the help I received from *** at the Juniper Green Branch. I had been taken in by a scammer and my laptop had frozen. *** quickly diagnosed that I had been scammed and assured me that he could fix it and everything would be sorted. He was so calm and reassuring at the time when I was so stressed about someone getting access to all my personal details.
My laptop was fixed and ready in 3 days. I am so impressed. I will always recommend Simplyfixit to anyone who needs help with computers. They are the best.

5

Excellent service guys

Can't fault it at all!

5

I had a Mac Mini with a failing 750Gb hard drive and SimplyFixIT replaced it for me with a 1 Tb SSD for about the same price as Apple wanted to charge me for a replacement like for like drive.

The repair was very quick and my Mac is running much faster with the new drive than it ever did.

I'm happy enough to replace my own drives in a PC or laptop but the Mac Mini needs a bit more expertise than I have and SimplyFixIT more than delivered.

I declined the offer to copy across my data which was included in the price as my drive was nearly full and I knew it would take many hours and I was working the following day. I restored it myself from a time machine backup at home and it took 13 hours but I'm sure they would have done a great job.

I'd highly recommend the service I received.

4

Broken glass on iPad replaces quickly, efficiently and at very good price.

5

Fast cost effective and efficient service

1

Not satisfied. Screen replaced.Battery ran out in 2 hours/hot screen £***.
Next suggested battery replaced. NOT happy .
3rd trip in tomorrow to see what's up .Phone not 2 yrs old.Yes it was dropped,but battery did not fail till new screen. WAS IT IPHONE COMPATIBLE?according to google.This can be the problem ,Polite ,helpful staff at counter.But not a satisfied customer yet (you did ask) 1 star till i'm satisfied customer .

5

*** in the shop was extremely helpful and explained exactly what I needed to fix my MAC.

Great service and no hesitation in recommendingyou in future.

5

A great friendly service. The phone was ready in a couple of hours. Will definitely use them again.

5

I was provided with a thorough and excellent service by Paul at SimplyFixit, Waverley steps, Edinburgh, and would happily recommend to others.

5

Having dropped my iphone from a height it has developed a 'black screen'. Took it to Simlfixit n Bath St Glasgow. Was informed it was one of three things that could have occurred . Paid upfront for diagnostic check and left phone with them . Received a call within the hour informing me of diagnostic result and what was required to resolve issue and associated cost.

Gave go ahead and phone was ready for pick up two hours later.

All now good

2

***

5

Handed in my hairstraightners at lunch time had them back by 6pm the same day. Super fast. Will definitely recommend them to my friends.

5

Friendly staff.Patient with someone who is not "tech savvy ".I pad fixed within 24 hours for £***.Highly recommended.

5

Efficient and effective!

5

None

5

Genuinely helpful, I needed a new screen in a tight time space they went above and beyond to get me sorted before I left for work again later in the week.

5

Nothing else to add

5

I can't recommend any improvements at the *** shop as the staff were excellent. I was greeted with a welcome smile, asked if they could help and dealt with quickly and efficiently. I left my daughters laptop to have a new screen fitted and was told it would possibly be a few hours. Half an hour later I received a text to say it was ready for collection! Outstanding service, plus they had even cleaned the keyboard! Would highly recommend to anyone.

5

Prompt service, good quality repair at reasonable price.

5

I received a very quick turnaround (a couple of hours) for the replacement of an iPhone screen. Good job well done and the phone looks and works as if it were new.

4

Polite helpful

2

Hard sell with poor quality assurance.
From the moment I walked in it was clear the guys in the Waverley steps branch were out to sell me a SSD upgrade, however this is standard practice in retail (upselling) and I had actually been considering it for some time, so in the end I went for it. Had there been no other issues I would not even have mentioned it.
The actual issue I needed repaired was a faulty macbook trackpad. My laptop was inspected and I was told a new trackpad would need to be ordered. They sourced and fitted it within 48hrs (great)
But when I went to collect my laptop,it would not boot up. They apologised and said it was trying to boot from the network they use when repairing, so I left it with them and returned later and it had been set up properly.
I then left with my laptop, but when I got it home, the trackpad was almost unusable as the pressure required to click it was about 10 times needed for a working trackpad.
I then had to return to Edinburgh (from Fife) to let them look at it. Apparently it would need yet another trackpad.
It's now 7 days later and I'm still waiting for the trackpad to be delivered, although I have been assured it should be in later today.
So to summarise my experience:
Getting your money takes precedence over customer service as evidenced by:
1. Pushing high margin, fast turnaround services (SSD)
2. 48hr turnaround on a new trackpad before they had my money, versus 7 days and counting after they have it (it is also a possibility the reason the first trackpad was so quick is it was actually only cleaned up, but I have no proof of this)
3. I have had to return to the store repeatedly due to simple oversights and omissions by the staff, which could easily have been avoided by checking the work before returning it to me.



5

Fast excellent service. Very impressed with the staff and speed of repair.

5

Very very helpful and knowledgeable staff
Even after items are sold

5

Both *** and *** in the Bath Street shop were very helpful and informative - good, professional service.

5

Very professional setvice handed in late one day colecred next day what more do you want

2

Initially good service but let down by very poor follow up.

5

Perfect service, open, honest and professional team. Highly recommended.

5

Fixed my iPhone screen very quickly.

5

The procedure was fast and flawless - I genuinely can't think of anything to say other than perhaps the suggestion that it is made clear what must be done before one exits the store with their repaired phone, as in what needs signed etc.

5

Excellent speedy service. I would indeed recommend you and have already done so on numerous occasions.

5

From start to finish , the staff were all excellent and provided first class advice and support ( bruntsfield store) . Would have no hesitation in recommending them all to family and friends.

5

Good service

5

The service you give is first class

5

Fixed my tablet issues on time for the price quoted, with no hassles. Quite refreshing, really.

5

The staff who served me were able to determine that I had come to them a few months before and thus did not charge me for replacing the parts. They also got my laptop fixed punctually. Excellent service!

5

Great staff, great service, great pricesI am one very satisfied customer!. I will return!

3

Lengthy wait for job to be done and very expensive.

5

All the guys in the Stockbridge Edinburgh store were excellent!

5


very good and efficient service.

5

Very good service all round. Excellent work.

5

Nice and helpful people. Would definintely recommend!

5

The transition from my old PC to the new Dell went without hitch and I was very satisfied with the help and advice given.This is why I have given a five rating.

5

Excellent and quick service

5

Great service from knowledgeable and friendly staff.

5

Fantastic service. I will use again and would definitely recommend to others.

5

This is the second time we've used SimplyFixIt's Bath St location, and I'll definitely be going back again for any future PC issues. Both times the staff have been helpful, thoroughly explained the issues/options, and the prices have been competitive. Excellent value for money, and 100% would recommend for laptop repairs/tune-ups.

5

No probems at all,great service. Well recomended

5

The assistance I received from the staff at the Bath St store was excellent in resolving a RAM issue with an older model MacBook.

5

Had a very good and clearly explainded issue with my computer. I went ahead with the repair and now works better than before. Thanks ***

5

Good efficient service. Did the job in agreed time. Fully satisfied and would recommend.

5

Perfect

4

The repair was very good, but unfortunately the item was not ready to be picked up on the date it had been promised.

5

As always Bruntsfield Edinburgh provides excellent service

5

good efficient, friendly and prompt service. A wee bit expensive but probably the going rate for iPhone screen replacement. May 2017.

5

Excellent service. I was given an indication of what was required and how long the job was likely to take. I was called when my PC was ready for collection - within the estimated timescale. Laptop again working satisfactorily.
Reasonable price.
Overall very happy

5

Great service. Thank you

4

Very pleasant and knowledgeable staff

4

service was friendly and helpful

4

Standard price for repairs (£*** exc. parts) is totally extortionate and prohibitively expensive prompting customers to seek more viable alternatives. Used to be £*** and whilst this was very expensive was very occasionally just required. At £*** under no circumstances would this be actioned.

5

A Friendly and efficient team that are very professional and do not try and oversell anything. Highly recommend

4

On the whole the repair/service was carried out well, to time. The only issue - which was essentially minor (although I couldn't work out how to fix it) - was that the machine came back with the American set-up keyboard. This was promptly fixed on a return visit.
I accept that such things can easily happen when busy. My laptop now works well and faster.

5

it was all fine - very helpful

3

Quick repair service, but new glass screen slightly overlaps home button which now seems to stick sometimes which it didn't do before

5

Really friendly and personal service.

5

Excellent, friendly customer service.

5

Very prompt and efficient.

5

Quick, helpful service. Great result.

5

Good service will use again.😊

4

A good service, repair within an hour and well conducted.

2

Quality of repair, it failed after one day. Give the customer the repaired/changed part. I was not convinced the item was changed. Giving back the faulty item to every customer would reassure the customer...

5

My Apple laptop crashed and, as always, when I have a problem with which ever gadget has broken, the Simply fixit team sort it out really quickly. My Apple laptop crashed and they managed to get it going without loosing any data. I would defiantly recommend Simply Fixit to others.

5

Have had such great help, formal and informal from both forrest rd and brunstfield units! well worth the money for repairs and the support available.

5

Polite and efficient. Work done promptly

5

Fixed the problem

5

Very professional, helpful service. Communicated well and eventually, although parts were required at a slightly inflated price....it still beat ***hands down !!!

5

excellent service. Rare, these days.

4

I would have liked a bit more time to go over what had been done when i picked up the laptop however everything seems to be working better although I am still getting notices saying that certain files are corrupt. On the whole though I am happy so far with the results and would certainly use Simplyfixit again and would recommend them to others.

5

Good that you are 6 days a week including bank holidays.

5

I was very satisfied with the service provided both for MacBook and iPhone and I like the convenience of a local shop.

5

I bought a reconditioned MacBook and they transferred everything from my old machine. There was a problem with the email, which they fixed. They gave me helpful advice on a few other matters. They were always pleasant and very knowledgeable without making me feel stupid.

5

Great. Fast. Efficient. Helpful. Nothing too much trouble. Impressed and will recommend highly.

5

Very helpful and efficient. Sorted same day

5

Order procedure was fantastic. Phone was repaired extremely quickly and is working really well.
I would recommend you to friends as the service is really good and I have used you before.

I hope to see your shops expand down into England as they only seem to be up in Scotland at the moment.
It's a good excuse to visit Edinburgh though.

2

Took iPhone in to the shop on Sat morning with broken screen and faulty mic. Was told I'd be contacted that day when it would be ready. Wasn't contacted - I called shop to check on progress. They said they'd been busy but I could collect it just before closing. Went back in to town to pick up. Got home and realised headphones were only working in one ear. Went back in just as they opened on the Sunday. No apology but they recognised it was a fault and took it back for repair. Contacted to say phone was ready so went back in to town to pick up. Screen wasn't sitting flush in the casing which I pointed out. They said it looked fine to them but they could take it back in to be filed down another day. Screen popped out of casing later in week and I pushed it back in and the screen cracked. Couldn't leave it like that so bought overscreen from supermarket. Didn't feel like they'd believe me about the screen popping out and cracking. Already had too many trips in to town so just living with it. Screen still popping out. Went with this company as I thought parts would be better than cheaper repairs I've had elsewhere.

4

Good replacement screen, however not aligned perfectly. Good price for the quality though. Could've gone to *** but much cheaper at SimplyFixIt.

5

I was delighted with all areas of service and would definitely recommend simplyfixit to others

4

very happy with servie

5

Excellent service and after-care - thank you.

5

very satisfactory and prompt service

5

Excellent service. Left my phone for two hours and new battery fitted. Surprised at cost - *** but perhaps I'm a bit out of touch with IT spares prices....

5

Great job done with my phone

5

Excellent service. Very clear advice on options for a new PC and a query on installation.

5

I found the staff to be helpful and knowledgeable. The job was completed in time and the issue slowing down my laptop has been addressed.

5

The manager of Waverly steps and Anna from Forrest Road literally saved me and have been understanding and professional.

4

*** explained the process clearly and how the fault could not be fully repaired.

4

My iPad Air screen was repaired quickly and fully met my expectation.

4

Great service. Would recommend, and use again.

5

Quick and efficient - thanks!

4

i was satisfied with the repair time. cost of repair i felt was high, not offered the option of extended glass repair offer.
yes i might recommend the shop.

5

Sound advice and prompt service.

5

Excellent! ***

4

Overall good although they could have been clearer with the time frame. A screen replacement normally takes around a few hours. I put it in on Thursday. I was advised it wouldn't be ready until Sunday/Monday. I ended up getting a text on Friday to collect - which I couldn't until Sunday as I wasn't able to get into the city until then.

5

No issues ,excellent service .

1

Really disappointed. Pointed out to the gentleman in the shop right off the bat that it was probably a hard drive cable. I'd researched it on the internet. A 1/2 hour job for someone competent. £*** to look at the computer, including all labour.....that's £*** an hour for what they did. You can buy the part, new, Apple, on the internet for £***. So, parts, extra. Big fat, healthy profit on parts. I also had five sticky keys, they wanted to replace keyboard for £***. I have bought keys and the plastic parts for under them for £*** and I shall clean under and replace them myself. They easily could have done this without trying to get me to replace the whole keyboard. Also recommended was more memory, and a new battery. The battery is working perfectly. So over £*** recommended, when all I needed was 1/2 of work at the most replacing a £*** part. I feel really cheated. They made about £*** off me for a half hour job - would have paid their guy maybe £*** tops to do it and £*** for the part. That's a big fat profit of £*** for a half hour's work. I won't be going back.

5

Excellent service and managed to fix our laptop without incurring additional costs for parts.

5

I had the very best of treatment at my local repair shop with honest and professional information given and, my machine had the very best of attention.

5

Great service, knowledgable staff.

5

Very pleased with recent repair to laptop. Service was quick, friendly and efficient. Laptop now working like new, and faster. As an "older" laptop user, who doesn't fully understand the workings, I appreciated the friendly service. The guys at the shop made it easy for me, and I would use them again. Thanks!

5

Excellent service. Clear explanation of problem, friendly assistance, quick service, helpful contact through text and phone to keep me up to date on progress.

5

Great service and friendly staff.

5

Excellent fixers.

4

Was promised it returned in 2 days it took 9 all together but job done to my satisfaction , waiting on info regarding printers as discussed on picking up computer at shop

5

Service was very prompt and the replacement of the power supply in my comupter worked faultlessly. Very happy.

5

Excellent well informed service as usual

2

It has been 12 days since I left my laptop and I haven't heard anything about what's happening. The gentleman in the store told me: " In two-three days we'll give you a feedback". Still waiting. So I guess that's my evaluation. I hope it worth after all.

5

Thank you for great speedy service & excellent value!

4

I would recommend you to others in need of help with their PC

5

*** provided fantastic customer service. He got in touch regularly to update us on the repairs and we paid easily online and were invoiced straight away. All the devices are now good as new. I'd highly recommend it and we'll definitely use their services again.

5

I would strongly recommend this company. The staff are helpful, friendly and patient. Excellent and prompt service.

5

Simplyfixit is simplybest, took my broken usb containing all my works and it was fixed. Considering the state of the usb key I had lost hopes already but they simplyfixit. Shout out to the Stockbridge team. Thank you

5

Quick service for cracked iPhone screen, available pick up within two hours.

5

Great staff great service

5

I've used SimplyFixIt for all my out-of-warranty Mac/iPhone repairs and i've always been very satisified with their comunication and service provided.

5

Very helpful staff.Particularly liked the guy into 60s music!Would tell my friends ***

5

Fantastic personal support for my needs.

5

Excellent service. iPhone 6 screen replaced in 90 minutes with no problems. Great advice on screen protectors too. I'd definitely recommend SimplyFixIt

5

The screen was replaced on time and cost the agreed price.perfect!

5

Computer needed a new battery. Everything explained and new battery fitted. Well satisfied.

5

Having visited the Apple shop and was told they couldnt provide a new battery for my 8 year old MacBook I was delighted when simply fix it said they could get one. The technicians were helpful, knowledgable and very pleasant. My MacBook had a new lease of life and it only cost me a fraction of a new MacBook so 😃 From me. Thank you .

5

Great service friendly staff

5

staff member was very helpful

5

Screen smashed on iPad. Very good and quick service. Reasonably priced. I always use them for computer problems

4

I put my computer in for repair but was told by *** it was not fixable which was a bit of a blow. On the other hand he was helpful in explaining the options and I decided to purchase a new computer from him. He then switched all the important data from the old machine and I was up and running. Very happy with the new computer and the service that I got.

4

Quick, reasonably priced service. Friendly helpful staff would definitely recommend.

5

Took my iPhone in with faulty screen two hours later all fixed with new screen. Couldn't fault their professionalism and service

5

Polite and efficient service, good opening hours for collection including Sunday's. Thank you!

5

Went in to have my iPhone 6's battery and charging dock replaced as both had became faulty and guzzled power. Really impressed with the work done and the massive improvement to my phone's performance and power consumption.

5

Service, knowledge is amazing at SimplyFuxIt,Glasgow. Would have no reason to go anywhere else. Great support, friendly service, worth every penny spent to keep your technology working. Thank you to all in the Glasgow shop.

5

I have had a Simplyfixit built and supplied by the company for several years and have been very pleased with the reliability of the device. The service went well and the device along with a laptop were serviced and checked out as planned and made available on the day we requested collection. Veryt pleased and will use again.

5

Great company...Ross goes the extra mile. This kind of service getting harder to find.

3

Phone returned with message on it saying no sim card. I phoned shop who said that phone did not have a sim card when handed in for repair. The sim card had never been removed before handing in, and was in fact installed. All that was needed was to reboot the phone for it to recognise the card.

5

I've had many repairs done, including PCs and phones broken by grandchildren and other relatives. Also had a high-spec PC built there.

All the work has been done expertly, at reasonable prices, and the customer service is good.

5

I had put off seeing to growing problems with the running of my Mac until it reached a point where the system failed to load into OS. This pushed me to seek out some expertise for advice and hopeful recovery. Although I was fearing the worst - that files might be lost and irrecoverable - I found the staff at SimplyFixit friendly and helpful. After a hardware check, the installation of an SSD and a new battery, along with successful backup, I was delighted within a couple of days of handing in the Mac to be using it again, running at 10 times the speed and even somehow looking as good as new! One or two hiccups to do with accessing backup were easily solved by another visit.

5

I was given sound advice on the problem with my laptop. Then an efficient service and repair.

Carried out in good time and in a most helpful manner.

5

Keeping prices down to make it cost effective to repair and not replace is key.

5

Very happy with all aspects of service and repair.

5

Very good analysis and subsequent problem solving

5

Great efficient service. Fixed ghd's in no time. Saved buying new ones.

Love the no fix / no fee which means that the £*** cost is only payable when the ghd's were fixed.

Would highly recommend.

5

Replaced broken Mac-pro 15" glass for £99.00 (including everything) within 2 days (weekend). Also received a voucher of £10 for the next service. Highly recommended.

5

1st class service 1st class job done wouldn't consider going anywhere else

5

Simply Fix it did what they're name suggests, they took my laptop which would not access the internet and was slow..And fixed it. So normality has returned. Thank you

5

Happy customer

5

I was disappointed that my computer could not be repaired. Expensive news! Nevertheless the support that I got in getting a new computer was very helpful and the setting up of the machine was just fine. The 10% discount helped the pain a little. I had used your firm a few years back and felt comfortable about returning

5

I was having big problems with my MacBook Pro and this was my second overhaul at Simplyfixit, Stockbridge. The first being over a year ago. Communication was brilliant and Bartek kept me in the loop as to what was happening.
When all was fixed Bartek took the time to explain very coherently what had happened.
Laptop is now working faster and better than ever.
Thank you.
Customer service was very good and you were made to feel valued.
I would highly recommend them to all who have Apple problems.

4

In general I was pleased with the service I received, and would come again and/or recommend.

However not all accounts on my iMac were setup as per the old machine; e.g. Firefox favourites. They were not migrated.

You would receive bonus marks if a system update had been done.

5

The Simplyfixit service was excellent when my laptop's hard drive failed and they managed to save all my data. The staff were very good at communicating with me - letting me know what the problem was and what they could do to fix it and at what cost. The shop at Waverley Steps is also very convenient if you live outside Edinburgh and use the train.

5

Really helpful, knowledgeable and reassuring.

5

Very satisfied. The service provided is important to a 'digital casualty' like me. It should be entirely possible to buy a new printer and connect it so it works, but not for me! Simply Fixit were on time and on budget to make sure it happened.

5

Andy was fantastic! My ghds needed repaired and he repaired them within hours!! Super fast service and he was professional and friendly too.

5

great service, pleasant staff. felt confident that a honest and trustworthy service was being provided

1

I was coming back with the same problem every other month. I spent so much on the repair, and still, the computer has been not working properly. On top of spending over *** I had to buy a new laptop. Not professional and not knowledgeable. Would not recommend it anyone.

1

Charged £*** quid had to go back into Glasgow 60 mile round trip as the 'repair' was not working it was the same as it was when taken in, then quoted £*** for a new logic board in my £*** MacBook Air. Not impressed went online and have the mac fixed for £*** by return of post, not the 3 week saga that cost twice as much!

5

The Simplyfixit operative was very welcoming and helpful. He did everything he said he would to resolve the problem, and I am very happy with the result. I would certainly use Simlyfixit again and recommend it to friends and colleagues.

***

1

I'm surprised to get this survey BEFORE the job has been done! it is now over 7 days since I put the laptop in for a fault (running slow). I went to the shop in Dalkeith on the 7th day and it is obvious that the staff are run off their feet and I got the feeling that my machine had not been looked at. It is now 10 days and still no communication from yourselves.

I feel that this is getting too long.

5

First class😊

5

Excellent service and advice, would highly advise.

4

Friendly , helpful, and trusted . Used before and deff would use again

2

I had a cracked phone screen, and it cost £80 to get it fixed which I think really is too much, but I had to get it done as I need my phone for work. I guess I wouldn't be upset about the money if it was fixed well, but the screen seems to be really glitchy now, so it's kind of gutting to pay so much for a half done job.

5

all good

5

Problem was diagnosed, estimate given and was completed when they said it would be ready. V Pleased with service

1

Fixed smashed screen on my iphone 6s, was told for "same" price as apple, now - spend 170, altho friend of mine next day fixed her's in apple for 120 for same screen - witch really, really pissed me off, would be ok if screen would be quality, but screen is actually less colourful, and week after been fixed - getting unresponsive, and feels bit raised than original one, so great rip-off for 170 and 2nd class screen witch probably will die soon anyway.
think i know where i will go next time with my broken apple devices,

5

good service and very prompt

4

The manager was excellent at all times including follow through to make sure all had been done to my satisfaction. When we found that his staff member had not uploaded the pst file into outlook, he remotely accessed and did for me.

It was a great service and I am very happy and feel very safe and secure with it. iT issues normally stress me out and the manager filled me with confidence.

5

The technicians are very efficient and helpful in our local Stockbridge branch, very impressed. I have already mentioned to my friends and colleagues they should use it whenever they need advice or repairs to their systems.

5

Had 3 devices fixed in Bath street Glasgow found the staff to be friendly and knowledgeable

5

Fantastic service. Prompt, polite, professional, organised.....perfect!

4

satisfied with the service

5

Fantastic customer service, very reliable and quick! Would recommend to a friend.

5

Great fast service! A lot cheaper than apple, fixed my phones microphone for 1/5 of the cost apple quoted me as they told me I needed anew handset as microphone couldn't be fixed... Also repaired my iPad screen and unbent the device. Overall, I couldn't have been happier and would reccomend them to anyone! 10/10

5

Found the service to be polite and profession. So much that I put a second device in for checking and repair

5

Very friendly staff and quick turn around of service!

5

Support was excellent , fast . And competitively priced

5

Quick service.

5

Received excellent service from the Stockbridge shop and they soon had my laptop up and running again. Will always use them to help me out of trouble.

5

None

5

I was delighted: we had taken my daughter's iPhone to The Apple Store - they initially said they could replace screen for £*** but would lose all data, photos etc. They then said there was liquid damage so they could not repair phone at all. (To be fair, they did then recommend we try Simply Fix It). Simply Fix It operative found that there was actually no significant liquid damage, then replaced screen without losing any data, photos etc, all for £***. Hugely grateful.

5

Prompt reliable service with added guarantee. Cant fault these guys.

5

A good service, helpful ,knowledgeable staff .

5

Pleased with the speed of repair

5

Very helpful and old PC now back worl
king.

5

I have used Simply Fix it a few times now to have phones fixed. Always really friendly, extremely knowledgeable and helpful. Have a great value extended service for screen repairs. I recommend them to all my family and friends and those who have used them have had a similar experience too.

5

I was very pleased with the service, and the advice given, though I don't think I really discovered what had caused the WIfi disconnect in the first place. I

This is a very professional business and I like the fixed price arrangement.

5

Definitely recommend to others

5

would recommend, solved a problem efficiently and without any fuss

5

Excellent service and good honest advice

4

Prompt repair and lap top fully restored.

5

I have used simply fix it a few times before and always found them very helpful, even if only giving me advice at the time. I have recommended them several times and will continue to do so.

5

Quick and efficient

5

Excellent service, my I pad now looks like it is brand new, many thanks

5

Excellent service as usual

5

I popped into the Stockbridge shop to see if they could mend the screen on my iPhone 6s......yes they could, its expensive but no problem. With in 1 1/2 hours the phone was fixed and they sent me a message to say I could come and collect it. Brilliant service , polite staff and very helpful. If I had gone to apple the phone would have gone away for about a week.....recommend them highly.

4

Good service at a reasonable price

5

Didnt have the time to order a replacement screen from other sources maybe I should hane and saved *** quid. However the service did what you said, repaired fully in 3 days, texted me when it was ready then picked back up from the store. The screen had on it a protective cover as well. Everything I left in the box was with it as well.

5

A great service. Laptop issues were dealt with promptly, just days after it was handed in for checkup. Thanks again for your responsive, efficient service.

5

Great Service, my GHD straighteners were fixed in your Bath aStreet Glasgow store. The assistant talked me through the reasons why they may be broken and explained to me what would happen and when I would expect to get them back on a no fix no fee basis which is great, my straighteners were fixed in a week and I received a text message for me to pick them up. Cannot fault service.

5

friendly, professional, open

5

Once again I used 'Simply Fixit'. This time to fix a dead iPod. A £49 charge to open it up, test the components and identify the problem which was a software issue and duly fixed with no further charge.
Excellent service.
Would recommend to others.

2

I was surprised to find this in my inbox this morning as i have not yet received my ipad back. It was due on Wednesday and when I phoned I was told that it had been repaired but was not yet back in Dalkeith. I was assured that they would contact me when it arrived and I have heard nothing as yet. ( sunday) I shall review again once I have my ipad back
***

5

I was very pleased with the service provided and that there was a branch of simplyfixit within easy reach. Thank you.

5

Excellent service.

4

First screen repair done quickly but had mark on screen. Second repair done even more quickly and immediately - no quibble.great service as ever.

5

Great service from everyone at Stockbridge.

Fixed pricing makes the process more relaxing.

No complaints or suggestions for improvement.

5

A perfectly good job. I would have preferred it to be just a little less expensive, but thank you

5

Was satisfied with the work carried out

4

Good professional and helpful service.

5

Always very efficient, quick and friendly service!

5

great service, would recommend to anyone with apple products

5

Fast and professionally done. Thanks!

1

I got my phone screen fixed, only to get home to find that they had put a faulty screen on my phone which was causing it to flicker. This was fixed on Monday by 6pm on the 6th of Feb. However, after this was fixed I got home again to find that my screen had cracked, I have not dropped my phone or done anything untoward. The crack is at the top of me screen.

I am very unhappy, as I have paid a lot on money to get my phone fix only for it to break twice. I have paid the extra £*** to get my phone screen fixed an extra 3 times during the next year for no extra cost, however I am not happy about using one of my 3 times to get my screen fixed after it only
Having been on for less than 24 hours and cracked. Likewise, I would be reluctant to even use your service again due to the issues I have had, each time I have had to get it fixed again I am further out of pocket due to travelling expenses.

I feel that my phone has been fixed to a very poor quality, for the amount of money I have paid I am not happy!

5

The staff were very pleasant and fixed my email problems with my laptop and iPad. There was also a problem with the AVG anti virus, this was also sorted out. Since purchasing my laptop from you last June and, as recommended, buying two years AVG this was the second time there has been been a problem. The first time it was reinstalled free of charge. This time I had to pay £*** pounds. I hope this will not be a recurring problem

4

Very helpful staff and good at explaining the procedures in a way that made it clear for the non-technical people out there.

5

Excellent quick service and very helpful staff

5

The service was first class!Thank you!

5

I have always been very pleased with the service and assistance I have been given at Simplyfixit!

I am very grateful to all the staff at the stores, both the Bruntsfield at the other one near the Edinburgh University, near Lauriston Place for all the help I have received.

Yours sincerely,***

5

no evaluation necessary from me,fantastic service,my problem was simply fixed politely and professionaly,thanks.

3

I took in a laptop that wouldn't start, and a week later I had a laptop with a new hard drive and the OS all installed and ready to go. The only issue I had was that when I took it in I said it needed a new hard drive, I was persuaded to let them investigate at a cost of £99, only to be told that it needed a new hard drive. A star lost as this seems a bit steep when I had already investigated the issue.

4

So far my i pod classic has been been working perfectly which im very happy with. The only thing i would say about my experience is being told i would recieve a phone call in a few days from when i handed in my i pod to give me an update , unfortuneately this never happened which was a little inconveinent but overall very happy with the service

5

Review pertains to the repair to my apple MAC.
Really helpful service, prompt repair and reasonable cost.
A very happy customer, would definitely recommend to others.Thanks

5

Excellent service!!

5

The SimplyFixIt Team and company ethos are outstanding . Every team member is clearly extremely competent, but more than that, they clearly enjoy their jobs and their contact with their customers ( in spite of our idiosyncrasies sometimes as those customers ) . While being personable and approachable, the team is of course focused, accurate and painstaking to a fault, and then goes beyond what would be considered excellent service and attention to detail, to deliver extra touches in the delivery of each service effort, every time . I can attest to this being true on each of several separate occasions on which I've been lucky enough to have been served by the team, and those occasions have spanned several years in time . Any geographical location served by SimplyFixIt is very lucky to be so .
On this occasion I was assisted wonderfully by *** and by ***, at the Bruntsfield Edinburgh branch . Thankyou to you both and to the entire team for every occasion .
• Yes, I would recommend the company to others ;
• no, I don’t think that your service can be improved, in any way !

5

Very helpful initial phone consultation.
When I brought my iMac to the shop I was given a full explanation of how the problem would be investigated and this was followed by a phone contact explaining what the problem was and whether I wanted to proceed with the repair and how much it would cost. The repair was scheduled to be complete within 6 working days and in the event was completed in 5. I have used simplyfixit several times before and would have no hesitation in recommending it to others.

5

Excellent fast service

5

delighted with repair and advice given

5

Very quick and efficient service. Staff very patient, explanations given so I could understand rather than with any jargon.
Have and would recommend to friends and relatives without hesitation.

5

Excellent service. Professional organisation. Have used SimplyFixit before and have had no problems on any of those occasions. Would have no hesitation in recommending to others.

5

Great service, you did what you said you'd do, gave me options and kept me informed

5

Very efficient service

5

Great service with expert advice. Very happy and loyal customer!

5

Fast easy process and phone now works last me its new so nothing to add

5

SimplyFixIt were great. They really could not do much more to improve.

5

Thorough and professional. A little expensive but worth the money.

5

Very satisfied with the speed and quality of the work, at a fair price. I would certainly use Simplyfixit again.

5

Very helpful staff, they answered all my questions, went the extra mile and were never patronising. Would recommend.

4

Most of the service provided was excellent. My laptop was examined promptly and I was informed of what needed to be done and the cost. My only criticism is that I was not informed when my laptop was available for collection, so that I had to telephone to check before going to the shop to collect it.

4

I had advice on what was wrong and how it could be put right and likely costs and charges. I was warned how long it might take and this was kept to. I was informed when my machine was ready for collection.
At all times the company representative was very courteous and helpful and I would recommend the company.
This was the second time I had reason to seek help at one of your stores.

5

Very helpful & obliging

5

Chap was ecpxtremely helpful and really went our of his way to resolve problem when I explained iPad was needed for grandson's prelim higher exam.

4

I have already recommended you to others.

5

Problem sorted and explained quickly and knew what to do.
Would recommend to others.

5

Service was quick and on-the-spot (about 5 minutes). Friendly staff who knew immediately what to do. 5 stars!

5

As a returning customer we found the services offered matched our requirements. There was no hard sell on products we didn`t want etc.. The order was ready to collect on time. All round good experience.

5

very satisfied with advice and support offered by front desk staff. Advice given in a clear and concise manner.
Thank you

5

Very satisfied with service. I was kept informed of issues that needed attention. Very prompt service. I would use Simplyfixit again if necessary and I would recommend them to friends.

5

Very good and fast... phone is like new...

5

Excellent service. Laptop repair and help provided by staff who are interested in their customers.
J Kelman

5

Service was excellent and I had my phone back within the hour after taking it in at 5pm on a Saturday evening!

3

I'd appreciate it if your sales associates didn't make assumptions about my gender in e-mails and phone calls, as I do not identify with the gender you have been using.

The work that was done on my laptop was appreciated, but the repairs took over a week. In fact, though I was told that everything would be done by Friday, I had heard nothing from the store. When I visited your property to check my computer's status I was told that it had not been looked at yet. The repairs were finished within 2 days after that and I received phone communication from employees, which was helpful and I wish it had happened previously so I could have better planned the 9 days without computer access.

5

. Andrew was outstanding and it was due to my son and I getting advice from him a few months ago that encouraged me to go back when I needed help with my lap top.

5

Great, speedy and efficient service as usual. Always use SimplyFixit and would highly recommend.

5

I cannot honestly think of a single improvement to recommend. Everything went like clockwork and a follow-up query was dealt with promptly and efficiently. I wouldn't hesitate to recommend Simplyfixit - and already have!

3

No text to say phone was ready when fixed

Helpful at start though

5

Great service. They done exactly what they said they would and on time. Changed out screams on damaged iPads. Items now like new thanks

5

Helped verify the problem. Bought replacement card and they fitted it that day. Polite and knowledgeable throughout.

Thank you.

5

service is consistently excellent

5

Fast, knowledgable and efficient. Fixed my iPod Classic that Apple Store had told me was unrepairable. I have also used them for my various computers and laptops on a couple of occasions.
Not cheap, but in my experience of computer repair you generally get what you pay for and I'd rather pay a fair price and be confident of a job properly done.
Would definitely recommend.

5

Excellent service very helpful

3

I was impressed with the work you did. Very good repair job. However i was informed that there would be a discount of £10 if i retweeted about simply fixit. I did the retweet yet was charged the full amount. Id like to know if that promo which you did was just a falsehood or scam?

5

Fine.

5

SimplyFixIt lived up to their name and provided a swift effective solution and were very responsive to my phone calls To enquire about progress. I will definitely use them again.

4

Very satisfied generally. Quick, helpful and polite. Seemed a little expensive, though I am not familiar with such costs. Yes I would recommend.

5

Excellent service throughout

3

The battery was changed expertly but everything was set back to factory setting without notice. I thought I would get the phone back in the same order with only the new battery

5

Very helpful and professional advice leading to a quick repair. Always happy to use Simplyfixit for all my business computer needs!

5

Excellent service. Straight forward. No appointments to make appointments like other stores. Good value. I will definitely recommend to others and return should I need to in the future.

5

very efficient and knowledgable

5

There is nothing in particular

***

5

Fast and simple Service. My iPhone had become a landline, they assessed it straight away, told me that I needed a new battery and 2 hours later I was sorted. Highly recommend.

4

I was in general pleased -- clear explanation of charging and timetable, good telephone communication about additional parts needed, and completion within the promised time. Where I am less happy is with the reloading of the hard disk with the previous software -- Adobe Reader for Adobe Acrobat, and without the full MS Office package which I had paid for for a full year. But my own data files appear to be complete. I would come again.

5

Incredibly helpful, honest with initial appraisal and proved to be right

could not be happier especially after disastrous visit to Apple Store who refused to fix it despite it being under warranty

***

5

Fixed my macbook pro screen and my iPhone with no fuss and much better price compared to Apple. Great service.

1

Your staff need to inform customer's that if you are unable to repair a phone that a labour charge will be deducted from any money to be returned.i entered your shop in bath Street Glasgow to get a new sreenon my daughters I phone6.i paid £99.00 up front for the repair,with no mention of labour charges if the repair did not fix the phone.i received a call from the shop to inform me that the phone had a problem with the board and the screen repair didn't work and £59.00 would be deducted from the£99.00.i had paid in good faith for the repair to my daughters phone.i went to the shop to pick up the phone and couldn't believe it when the manager had the audacity to talk down to me like a child when informing me of the charges in the small print of my receipt.After an exchange of words I was extremely angry and disappointed with your staffs attitude.i will never recommend your company to any one ever looking for phone repair s

5

Have used these guys a few times for repairs and upgrades to our corporate laptops. Have always been very helpful and super fast.

5

I have used Simplyfixit three times now and think they are great. The staff are very nice,helpfull and fix the problem promptly. I wouldn't use anyone else.

5

What I like about SimplyFixit is that they make you feel they are there to help you with what to them may seem a totally footling problem. It is very reassuring to be told that there are no problems, or if there were they are fixed! I have told others already that I have found your firm very reliable.

5

The final outcome of my repair was excellent and the manager in the shop was outstanding.

5

Very efficient, friendly and reliable service. Thank yiu

5

excellent fast friendly service. Phoned local branch of simplyfixit at 1pm after cracking my iPhone 6+ screen, took it to the shop at 2pm and picked it up at 4pm the same day. Great job!

5

I've had this Samsung Laptop since as far back as 2011 and probably ended up doing quite a bit of not too clever stuff on it over the years. For a novice P.C user learning the ropes over a period of time, things like going on the web and not being very adequately aware of things like malicious scripts and data floating around... I must say I've learnt some crazy lessons. The work these chaps did on this system in terms of freeing up space and upgrading security - with the new hard drive, makes it feel like getting a new laptop delivered to my house. I must say thanks on such an exquisite piece of work guys. Cheers. ***.

4

Found the gentleman who actually served me to be helpful and very polite - however the senior member of staff who was on shift when i booked it in i found to be rude and unhelpful - chiming in with comments that just werent needed

5

Phone screen and defective port repaired quickly with having to return as speaker didn't work, remedial work was carried out with the same efficiency.I cannot recommend this company high enough, staff were knowledgeable and very polite .Text to say when phone was ready to save you waiting for it.

5

Fast service, tidy job.

5

Excellent Service

5

Quick turn around despite it being New Year. Excellent service, would defintiely recommend.

5

Good speedy service and professional customer service

4

Good service

5

Guys we're really helpful after my son managed to damaged screen on older mac not long after Christmas. Guys had it fixed for me within few hours to save me having to travel back to shop as I stay 50min train journey away

2

The personal service by the chap in charge of the branch was good, but unfortunately i thought that the charge of Ninety nine pounds regardless of what was wrong was extortionate. My computer password had been forgotten and needed to be by passed there was no actual fault with the computer. I was told that the ninety nine pounds charge was the basic charge regardless.

5

I would highly recommend Simplyfixit at Edinburgh train station. Excellent service to repair my MacBook. Everything was explained to me and the repair was done in a few days.

3

I handed the iPad in on a Wednesday (unaware that I wouldn’t receive it back the same day) but I got a phone call the next day to say that it was ready. I made another trip to Glasgow on the Saturday to pick it up. It looked fine, but had a sharp edge in the corner and I asked the assistant to fix it, so that it wouldn’t hook on to things. He fixed it while I was there in the shop. When I got home and took the iPad out to check that everything was working well, I noticed that the home button at the bottom was slightly raised, so much so that it made a slight scratch on my finger. I sent an email to the shop right away, asking if this was normal or if something could be done to correct it. I was concerned, because I was leaving for an extended overseas trip just a few days later. I received no answer to that email. Several days later, I had to leave for my trip (voluntary work overseas) still with the raised home button. As I’ll be travelling for several months, I have no way of returning the iPad while it’s still within the 3-month warranty period. I am satisified with the replacement of the glass, but feel it’s a pity that the home button feels slightly uncomfortable now…. and I’m disappointed that I never received a reply to the email that I sent.

5

All excellent, better advice than Apple, completed repair a day sooner than expected

5

Very quick service. Thanks.

5

***

5

It was really helpful to find out a price and how long things are likely to take up front, be kept in touch with developments, and to get advice about how to get the best from the computer

5

The whole thing was very straightforward and cost effective. I guess, perhaps, you could have indicative prices on your website - that would be useful.

5

I usually take my MacBook Pro to another shop for work, However after getting fleeced with a poorly done repair, I decided to use simplyFixit in Glasgow.

I was delighted with the customer service and the new battery and the additional advice.

5

Excellent service & staff went above and beyond expectations to help me, very grateful!

5

A great and much need repair shop, making Apple slightly more affordable – quickly and courteously.

5

First time I have used SimplyFixIt and I was impressed with the professional service and speed of service that I received.
I would recommend to friends and family.

5

Happy with service, would recommend to others.

5

iPhone glass smashed. All done and dusted within the day, and considerably cheaper than the Apple quote....Very efficient.

5

Fixed my shattered iPad screen promptly and efficiently and explained the process in full to me.

4

your repair was very good to fix my problem adequately

5

Incredibly quick turnaround. Excellent craftsmanship and a fair price. Quality service provider on all sides.

5

Service good. Would recommend to others.

5

The service I received was good.

5

Great! Fast and efficient

5

Prompt, efficient, knowledgeable, friendly and competitively priced. Thank you!

5

Replaced shattered screens on I phone 6 and mini I pad. Knew exactly what was needed and completed the repairs quickly, efficiently and at an acceptable cost. Excellent to deal with.

5

The staff were polite , fiendly, helpful and profesional and my laptop fixed within the 2 day timeframe given.

5

Very very helpful.
I lost all my music when they installed a new hard drive.
But they found it for me on the old driveand put it on a USB stick.



and all for no charge

5

We would always want lower prices but the cost was reasonable and the service excellent

5

Very quick service. Gave good, informative feedback on what the issue was. Very polite. Thank you !

5

Very speedy service, pleasant staff,problem sorted very quickly,and good advice given.
Recommend to anyone.

4

Friendly, informative staff. Small shop in Dalkeith seemed to have too few staff to deal with problems and repairs. Cannot praise highly enough the friendliness and helpfulness of the staff at this branch.

5

Excellent advice was given on the various options available for the particular laptop computer chosen. Once the specification was agreed, the laptop was provided within a few days. All queries regarding the installed software were quickly and effectively answered.

5

good service, computer sorted and returned quickly, pleasant staff.

3

Whilst I was very impressed with the service when I brought the laptop in, it is now almost two weeks and I do not have the machine back. I issued instructions that as I would be in abroad on business all contact was to be by email - after chasing for information of what the diagnostic was showing, six days later someone called me waking me up at 3am. due to time differences.
Again chased by email eventually to get an email back saying you needed software from me - fine. The software was taken in and even then, no commitment was given on when I would get the laptop back. I am home now and have to complete work, my business does not seem to be a priority to you.
When I used you previously for a hard drive replacement it was less than a week, this time no one wants to commit to a deadline so not good for a small business owned.

5

I was completely satisfied with the quality service I received, the staff were very professional and as importantly had very good interpersonal skills.

Yes I would recommend Simplyfixit to others and have already done so.

5

Fixed a mac airbook that had been water damaged and wasn't powering up at all. All for ***. Working fine now. Highly recommend visiting them if any Apple Mac problems!

5

Had problem with a phone from well known second and high street shop. Would not take back for repare as intermittent. Simplyfixit helpful advice made repair strat forward.

5

Handed my phone in last thing at night to get the battery replaced. A second problem was discovered and they called me in the morning to see if I wanted to proceed with that repair (a new screen). I went ahead and my phone was ready by lunchtime. Very good service.

4

The repair has been done well and is effective. My only gripe is that it took longer than the promised time.

5

Unbelievable service , Broken MAcBook screen has been with another computer repairer for a month , took it to SimplyFixIt and it was repaired in 3 days and cheaper too .
Can’t fault them.

5

Excellent service and advice. Always very cheerful staff and would recomend them with no hesitatiom.
Thanks again.

5

I went to have the screen of my laptop repaired. The various members of staff (I spoke to three on my three visits) were very helpful and gave good unprompted advice. I'd have preferred it if they hadn't taken payment before the work was actually done, but this is a relatively minor issue. I would recommend Simplyfixit to anyone looking for repairs to their computers.

4

I was happy with the repair work to my laptop. I was quoted for a new drive should it be necessary to replace it. However I was not contacted again to be informed that it was needed.
I was without my laptop for one week but not contacted at all to inform me what was happening.
So, my experience indicates need to improve communication with the customer.

5

Great and fast service thank you.

5

Didn't need to make appointment which was great. Kept informed by text on progress and completion of repair.
Very satisfied with service.

5

Quick, affordable, and works as expected. I was able to walk in and have my phone ready in an hour for no extra cost to the ***. There is a small spot on my screen that is illuminated, but it's not that big of a problem. Overall I would recommend.

1

Why I am getting a request for a review when I have never used simplyfixit?

5

Would certainly recommend the Edinburgh store on Waverley Steps. Pawel's service was very clear and professional, and he did exactly what he said he would do.

5

I was very satisfied with the service, the problem was identified and explained to me, the disk was changed and I asked to get the memory upgraded. All done well the content of the old disk was reloaded with no problem and at a reasonable price.
The man in the shop was helpful, knowledgeable and polite.

5

Quick fix and excellent customer care!

5

Excellent - very helpful and all work done ahead of time!

4

Ross does a good job and explains whats possible and updates you when your equipment is ready

4

The service from *** at the Juniper Green shop is very good, prompt and he explains everything fully.

I think the flat rate fee is expensive for a small repair and I know that this puts some people off using simplyfixit and going elsewhere for a much better price.

I think it would be to your advantage to have two levels of fee.

5

Use these folk far too often thanks to having a careless family. Service consistently excellent. Jobs done well and on time and with care

5

You guys have been very reliable over the years in helping with my computer maintenance! Cheers.

1

I paid to have my IPhone fixed. It doesn't work well. I will have to go back to the store. Disappointed.

5

Really happy with the result and customer service was excellent!

5

The two guys on duty even made me feel NOT stupid for dropping my iPhone. They showed me a box-full of other peoples similar mishaps.

On my return it transpired my ordered-in replacement-glass had been dropped (with others) in transit. There was the most miniscule scratch (barely visible to the naked eye) for which they offered a generous *** reduction.

Overall, couldn't be more pleased; great professional staff, repair on time, good humoured & friendly encounter. WOULD HIGHLY RECOMMEND.

5

Excellent service, took my daughter's laptop in to get a new screen and it was repaired and ready the dame day.

2

Took my laptop in for a simple repair to power lead socket. Told it would be ready 3/4 days later. When I went in after 5 days the laptop hadn't been touched. Still not heard from your Dalkeith shop and its now 1.5 weeks later.

Previously always had good service from that shop, but a staff change appears to have been made, and perhaps more staff need to be employed there, as I was told there is now a backlog of repairs.

4

Superb service

4

Sorted out problems

5

Good service, very knowledgeable staff. The order was completed super fast. All in all, great experience. 10/10 would bang again.

5

Excellent , prompt and attentive service ...would and do highly recommend Simply Fixit to colleagues and friends .

5

I had cracked the screen on my iPad Air. simplyfixit at Juniper Green gave me a straightforward assessment and I subsequently let them replace the screen. They texted me when it was ready and made sure that I was satisfied before I left the shop. My iPad functions perfectly. Very happy to recommend to others.

5

Very efficient --big help --more to follow
Very satisfied with service

5

A very quick and efficient service concerning PDF reader, photobook and cloud storage problems. All completed within half a day and under ***. This allowed me to get on with computer work that day. Thank you!

4

Excellent rapid service. Good quality.

My only issue is that I did not receive my *** discount from previous repair which was acknowledged at the timer but not successfully rectified because server did not know how to I think.

5

although I havent actually seen the result at the time of writing this, I believe the required solution is ready to collect and involved some extended work, unforeseen at the time of leaving it. I am most grateful that this extra work was undertaken without an increase in fee and with gracious acceptance that it was part and parcel of the service provided... impressive customer care therefore!

5

Very good service

5

Friendly service with clear advice. And competed quicker than expected.

5

You could be a little quicker,otherwise very good

5

Excellent profession service, had I-pad glass replaced. Would recommend without hesitation.

5

Great fast service, would use again

5

*** @ Juniper Green is helpful in every way and I would of course recommend his expertise to others.

5

Really good guy in Corstorphine shop couldn't be more helpful

5

I firstly had an iPhone screen replaced very quickly I was impressed. Whilst in the shop I saw an advert for fixing GHD Straighteners, mine had stopped working whilst on holiday and I had new pair on my Christmas list , after seeing the literature in the shop I enquired about fixing and this was done to the highest standard no need for new *** straighteners. They can be fixed for *** and I even got a discount as I had other work done there. Can't ask for more than that well done Simply Fix It would always recommend you Thank You

4

Support was friendly and helpful. Happy with all aspects of service exept think spare parts were slow to order/arrive. More effort to fix in shorter time would be appreciated. I use my computer to help run my business and 9 days is a long time to be without it.
Othrwise fine.

5

The service was very good, I could customize and discuss every little detail about the PC I wanted plus the attention was very good and dedicated to making the customer feel comfortable and enjoying his time choosing his next PC. Definitively recommend.

1

I went into the store to get my phone screen replaced , and it was quickly and cost *** , unfortunately there had been errors with memory since the screen was replaced and I lost many photos

5

Quick, friendly and efficient service.

5

Excellent no nonsense service - simply fixed my Mac - thank you

5

A first class service as always.

4

Bought my recent purchase of a Gaming pc + monitor from the Bruntsfield shop in Edinburgh.
All were very Helpful especially ***. My only criticism was that everybody seemed so miserable at their work, a smile goes a long way chaps. Simplyfixit certainly know their business and I will certainly be recommending them.

5

Simply fix it , customer service was excellent, and staff at the Juniper green branch very friendly.. Problems were promptly diagnosed and rectified and the price was right.

Many thanks ***

5

Easy, helpful and they didn't do that, looking at you as if your stupid that techies tend to do!

5

I was very pleased with the service I received and the pleasamt way I was dealt with.I would have no hesitation in recommending this company.

5

Once again SimplyFixIt came up trumps. They fixed the desktop computer quickly and when I had a problem setting it up, a quick phone and trip to the shop restored the PC to a full working configuration.

If you need advice *** and his team at *** are always there to provide quality information and they don't try to sell you something you don't need. A very refreshing and honest approach to retail.

I would recommend SimplyFixIt and *** at Bruntsfield 100%.

5

No improvements needed. I have gone to your Juniper Green branch for years and found the service from *** excellent. He is very pleasant and so helpful in explaining everything, even when I don't understand he finds a way to help. I have recommended several people to go to your Juniper Green Branch.

5

All went according to plan. Laptop back in good working order. Staff most helpful at Raeburn Place.

5

Great one-day battery and hard drive service on a Macbook Pro. Very friendly and efficient staff. Would recommend.

5

No fuss and quick service. Repeat customer very happy.

5

Great service.

5

I was very happy with the repair and upgrade to my PC. The staff were helpful and friendly.

5

Very good service. Thanks

4

Very quick service

4

The repair was carried out very quickly and efficiently. The team at Edinburgh Waverley were very helpful. Would be a 5/5 if slightly cheaper but only a minor issue - very pleased overall.

5

I recently purchased a laptop from Ideal Computing/Simplyfixit. I did not need a highly sophisticated machine (e.g. no gaming/video editing) but was after a laptop that would be reasonably fast, therefore I had specific requirements in terms of the machine's specifications (e.g. more RAM, SSD instead of HDD etc..) while keeping it to a reasonable budget. This was discussed and agreed over several email conversations. The guys at Ideal Computing managed to upgrade an HP laptop to these exact specifications and within my budget. The laptop was ready for collection less than a week later. The computer totally meets my expectations. Very good experience so far.

4

Good service. Polite informative employees. All good. Very satisfied.

5

I found the staff who served me very patient and helpful and took their time to ensure I mastered my laptop. Thank you.

4

service is good but noticed on the two or three times I had repairs done that it always took longer than quoted, professional outfit though

5

Fast and good quality

3

I was told my item would be fixed by Friday. This was not the case. I was sent 2 text messages across 2 days (late Monday evening and Tuesday morning) to advise that my item was ready for collection. When I arrived on Tuesday to collect it on Tuesday, it turned out that it wasn't actually ready and I needed to leave and come back again a few hours later. This was quite disruptive for my day as this was during working hours and meant I needed to leave the office twice.

5

Very helpful staff explained what they would do and phone once checked to see what was needed and further costs only took a few days very pleased

5

Very satisfied

4

Fixing was good and quick there was confusion over a part.

4

helpful and professional.
fair prices for parts and labour.
willing to give a little discount.

one negative is the (seemingly) high turnover of staff so that you rarely see the same technical person twice and have to repeat the problem

5

Fast and effective professional service.

5

Extremely helpful and understanding when dealing with an IT-phobe. Took longer than I anticipated, but worth the wait.
Would recommend, without hesitation.

5

As I put on Yelp, I am so happy with the shop on Forrest Road. Anna there was amazing at explaining to us what might have gone wrong and what could and couldn't be fixed. I love how she has a solid state hard drive and a regular hard drive and simply explained the difference (definitely talked us into getting SSDs and we're happy to have them so we are).

It wasn't exactly a cheap visit, fixing two MacBook Pros and an iPhone, but considering that the *** told me that both those computers were dead and in their graves, I definitely got value for money!

5

Best iphone screen fixing experience I've ever had

5

The provider was very helpful and gave me excellent advice. I was totally satisfied with the service provided to me.

5

I cannot fault Simplyfixit, I was greeted by a friendly team, quoted a price and an expected job duration of 4-5 hours. It was professionally handled and I was told that I would get a text when it was ready for collection. It was ready after about 2 and a half hours, I got the text and collected my iPad. I was greeted warmly again and the gentleman remembered my name even before checking my receipt. I was pleased with the result and the way I was treated. I'd recommend them to anyone.

5

Your staff member showed great patience in examining a technical failure with my 17 year old PC and then you saved the data from it for me just as requested.

5

Very good service

4

Very friendly & professional staff.

Provided relevant update on the issue with my laptop & provided solutions to it along with a costing. Fast turn around. Only issue was I lost saved emails & favourite sites on Safari.

Would recommend & use again.

5

Very swift service that was appreciated. Had originally booked into the *** and couldn't be seen until 1 week later which was useless. Quite expensive but worth it nonetheless.

3

The reason I gave 3 stars is down to the customer service I received. The shop is full of male staff and each of them made me feel like a 'silly little girl' (I'm 41, university educated plus 2 years computer studdies) because I asked for information they gave to be explained to me. I know nothing about hard drives etc. So when needing to buy a new one they just rolled their eyes at me and sniggered. When I asked probably what seemed very silly questions to them. I got more helpful advice from Google and my husband. The 3 stars are for the work down on my lap top on for the AVG and updates the did for me. I would tell others about Simply Fix it but to be aware if you are female you will probably be treated in a derogatory manner. I would have given 5 stars if the customer service had been better.

5

Great value and really quick service.

5

I called at the shop at 09:45 and left my phone to have a new screen fitted to my iphone 4s. It had cracked after falling.
I received a receipt and went to do shopping returning at 11:45 as requested by the assistant. It was ready for collection and in perfect working order. 10 days later it has performed with no problems.
This was worth every penny or should I say every £.
This was an excellent service.

4

This was the 2nd time I had used Simplyfixit and was overall happy with the service provided. The guys in the Stockbridge shop were courteous and helpful, answering my questions to my satisfaction.
Only thing was my computer had been in the shop, fixed and ready to collect, from Tuesday and I didn't receive a call to collect my computer. I only knew my computer was ready because I went into the shop on the Thursday. My machine works smoothly now and if I have a query, I know I could phone Simplyfixit and get a helpful response. Thankyou!. Kind regards, ***.

5

Simply brilliant in every way

Fantastic service, I love my Macs and finding simplyfix it has been great. They are always a pleasure to work with, they are kind and have a good system of communication and keep in touch and explain everything clearly.

The repairs are done very quickly, inexpensively and amazingly have ways of fixing what I would have thought was a completely broken machine.

Both my macs are now working smoothly and beautifully. And when something goes wrong again I will be returning to this company for sure.

5

The location on Forest Road and George IV Bridge is AWESOME. We loved how *** explained everything so clearly and fixed our computers.

5

Although my GHD straightener was not fixable I thought the service was very good.

5

fantastic, quick professional service. Highly recommended.

5

Great service all round.

5

Efficient, polite and helpful, clearly explained the process and successfully repaired my PC. Highly recommended.

5

Polite, very efficient and competent

5

Was smoother and faster than I thought it would be.

5

Done exactly what was needed. Quickly and efficiently

5

The staff at your Bruntsfield outlet demonstrate an outstanding knowledge of their trade and as individuals they go out of their way, very much going the extra mile, to ensure that the client gets a superb service. Add to this that they do it all with a smile. Would recommend to anyone.

5

Polite, efficient. Did what they said they would do and item ready for pick up when they said it would be ready.

5

I've been to three Simply Fix It branches (in Edinburgh and Glasgow) and been delighted with the service at each of them. The staff are knowledgeable, patient, and courteous, and have always been willing to go the extra mile to help.

5

Efficient ,fast and friendly

5

excellent

5

Excellent service again, wouldn't go anywhere else!

4

Friendly and efficient

2

I handed my ipad into the Stockbridge shop on the 10/10, and it is still being repaired. I went into the shop today, and was told it would be fixed today. It wasn't and no email, phone call, or text to say why.

4

They have done what we asked of them. Reliable. No suggestions for improvement.

5

I do not think areas of improvement are needed. I travel to Edinburgh just annually (as I live overseas and visit family when I'm back). I have needed the services of this company for each of the past 2 years, and in a very short time frame each time. They have been VERY professional, have fixed my issues 100% successfully, and have expedited the work to be completed before my return overseas. Top marks to *** at Dalkeith !

5

I was totally satisfied,what was explained to me was exactly what happened and the service provided was excellent I have recommended your services to my friends and family 👍👍

5

Excellent service - kept informed throughout. Thanks

5

A 1st class service in all respects

1

I went in with a cracked phone screen but fully functioning apart from that. Came out with a fixed screen and a completely broken phone. Touchscreen barely worked, battery life ran out after only a few hours even in idle. Power button barely worked.

Cheers lads.

5

Quick, reasonably priced repair. Very satisfied!

5

great service and advice from guy in shop - as usual

5

I would recommend you , great service

5

I would like to say I can not offer any improvement requests as I am very pleased with things as they are.

5

Excellent service for a really complex problem!

3

Shop at Bruntsfield did not transfer any emails/folders from my talk talk account, although paid them to do so from my old to my new HP LT that I bought there.

Got great support several times fom *** at Dalkeith branch.
***

5

For more years than I can remember, *** - especially *** - has provided a vital easily accessible service for me for which I have always been immensely thankful. Without your support, I would be dysfunctional and therefore unable to do the 57 hours per week voluntary work which is critical for several organisations I am connected to.

5

Excellent service once again.

5

As in the past I was treated with great courtesy, good humour, and patience, even although the fault with my computer was of my own making. I often recommend simplyfixit services to others.

5

Needed help with a soft ware problem on my lap top. Simplyfixit employee in the shop was helpful and friendly. Gave advice on a seperate issue I had mentioned. Lap top came back as good as new.
Very pleased.

5

Excellent service, knowledgeable and courteous staff. Would definitely recommend to friends.

5

Fabulous service. Can't recommend enough.

5

Excellent courteous service

5

The Bruntsfield store were very helpful in repairing the cracked screen of my MacBook. They advised when I could bring in my MacBook in order to have it repaired on the same day that could fit around my busy schedule. They were also willing to allow me to arrange for an alternative someone to pick it up on the same day as I would not be there to pick it up. It was a perfect repair for what I assume was a good price and the service was friendly, flexible, efficient and of a high standard. I would highly recommend them and will use them in future if I require their repair services.

1

put laptop in for data recovery and somehow vital files that i needed for university were not on my laptop

5

Excellent service. No nonsense. What you're told is what you get.

1

Not impressed so far. They have now had my MacBook Air for 11 days and despite chasing them on quite a few occasions, still not fixed. They have said they are VERY BUSY but if I had known this in advance I would not have paid my up front non refundable fee of £99! Hoping it will be fixed soon but not too confident!

5

I found the advice and help of *** to be excellent and was kept informed of what was happening. The other members of staf were alos good.

5

always very efficient and even more importantly, helpful!

5

The whole experience was superb. The assistant spoke my language ie non computer speak, and he could not have been more helpful.

I definitely recommend the company. I have used it several times before and NEVER been disappointed.

I have recommended it to friends.

5

Excellent service - efficient, friendly and hassle free.
Would thoroughly recommend - good value and professional.
Thank you!

4

on all 3 counts i am very satisfied with the service.
the computer came back cleaned and working perfectly so thank you

5

The repair was done quickly and efficiently and the staff were polite. I would use them again.

5

Helpful and friendly member of staff,
Job finished well within expected time frame.
Definitely would recommend..

4

Knowledgeable team, friendly and helpful.
Quick resolution to problems.

One suggested improvement would be house calls
for system issues : Wifi , Sonos etc

5

You sorted out a very tricky problem with my desktop. Thanks

4


I always get good service

5

WE HAD EXCELLENT SERVICE AT YOUR DALKEITH SHOP HE TOOK THE TIMETO EXPLAIN THINGS TO US WITH OUR PROBLEM.THANKS AGAIN.

5

Excellent service provided by highly professional people. Keep up the good work!

5

Excellent customer service. Very pleased with the kind and professional approach. Would definitely recommend.

5

Excellent service with good pricing and friendly staff

5

Fantastic and speedy service, highly recommend

5

My computer was in for a week and I felt I could have better kept up to date on the progress of the work being done on it.

4

Pleasant and prompt service, thank you.

4

Repaired a cracked screen on an iPad. Was phoned to say that another repair would also be a good idea and how much it would cost. Agreed to it. All done in less than three days and sent a text when it was ready. iPad now looks as good as new.

5

Excellent and prompt service!

5

Very helpful

5

Great service and really fast turnaround. Impressed

5

My iPad is as good as new. Fantastic experience and I wouldn't hesitate to recommend them.

4

Good service, but very pricey. Replacement part carried over 40% mark-up on comparable suppliers. I did not expect price to match amazon for example, but this was excessive

4

Ipad had become disabled Simply fixit restored it to working order within an hour
Thank you and shall recommend to others

5

Service was excellent, only wee criticism I might have is their communication via text which worked the first two times they sent me texts but not, crucially, the third time when they sent me a text to say the hard drive was repaired and ready to collect so I spent a week thinking they'd failed to repair it until I plucked up courage to 'phone them for the bad news only for them to say it was ready!

5

Straight forward repair and transaction. No problems.

1

Laptop was repaired however came back with broken case, and battery now not charging. Would not recommend and will not be using again.

5

Fast, friendly & cordial... Good work and polite service at a fair price.

5

I cannot fault any part of the service I obtained and would gladly recommend SimplyFixIt to anyone. The technical experts are always patient, knowledgeable and get to the root of any problem.

My machine has never been better. I can now find all my documents. This is one very chuffed customer. Many thanks. The whole package is superb.

5

Excellent service. Good price, quality work, ready to collect the next day, I would highly recommend.

5

Helpful and efficient service for iPad screen

5

Simplyfixit is THE place to go to for computer repairs. I wouldn't trust any other place. Repairs are done in house with engineers who speak in ordinary speak and not Esperanto. And boy are they fast. If computer repairs are what you need, go here to avoid disappointment.

5

Polite efficient service

5

Overall excellent service at a reasonable price.
Had my 2010 iMac converted to fusion drive at Bath Street Glasgow branch.
It was done and ready to collect at the time they said it would be.
I might have preferred a bit more info on the new disks that were being installed as it looks like a 5400 rpm HDD, though that hopefully won't matter too much with the SSD in front of it.
There was a slight moment of doubt in my mind when the technician who called me asking for the admin account password didn't seem to know that it's root on a Mac. Apart from that very friendly and helpfull staff.
Would use them again without hesitation.

5

Fast and friendly service. Repair carried out on time, and of a high standard.

4

Excellent service and very speedy repairs every time. It seems odd that you are more expensive than *** to replace iPhone screens but the ease and speed of your service makes me keep coming to you. *** are just too slow and inconvenient to get to.

5

Tried 3 places to get my computer repaired only to be told it couldn't be fixed. Simplyfixit said it could be and it was repaired inside a week.

5

no problem!

5

So helpful. Fixed something that the *** shop couldn't.

5

Excellent service.

5

I have no reservations about recommending you. You provide an excellent service.

5

Quick, efficient, friendly service.

5

Professional, quick and reasonably priced service.

5

Excellent, as always.

5

Great

5

Prompt service and helpful staff.

5

i did not like being offered £25 insurance for screen protection for my phone - would rather have just paid less for the glass replacement.....

5

The staff are very helpful and knowledgable

5

Very professional in every way

5

Professional, honest, reliable. I would recommend them.

5

Professional and courteous and delivered what was promised.

5

iPhone 6 screen replacement. Done in 2 hours. First class service and good as new.

5

Excellent service at your Dalkeith store good customer service

5

Our iMac was at least 12 years' old and badly in need of upgrading or being replaced. Upgrading was the best cost alternative and within 4 days we had a complete new hard drive, all our existing data transferred and the mist up to date operating system loaded. Machine is now like a new one. Great service at a reasonable price. Very happy with the work done.

5

Dropped in late afternoon with a cracked phone screen. It was fixed before 6 o'clock, so virtually no inconvenience to me.

5

The service was quick and the staff were extremely helpful

5

Great service at a great price - way cheaper than Apple! iPad looked good as new after its digitizer repair - can highly recommend SimplyFixIt!

5

Very happy with the service.

5

Completely satisfied with the repair

5

This was not the first time I'd used Simplyfixit for a computer repair. As always, the work was done to my entire satisfaction, with friendly and informative discussions with staff members over the nature of the problem.

5

The service, as on previous occasions, has been first class and problems fully resolved. I am happy to recommend Simplyfixit and am delighted you have now wholeheartedly embraced the Mac.

5

Excellent service would recommend.

5

We needed a new battery for iPhone4. This was fitted and I was sent a text to say it was ready to collect.
Exactly what Simplyfixit said they would do.

5

Your man at the Juniper Green branch is first-class. He has a very good manner and wastes no time in assuring you that everything is going to be OK. The last thing you want is someone who tuts and makes out that he has a virtually impossible task ahead.

5

All work done quickly and updated as to when it was ready

5

Pavel was just brilliant! He knows we are old folk and don't know much about computers. He went further than the normal mile and set everything up for us.
Keep up the good work Simplyfixit. We think you are marvellous and have recommended your company to friends and family.

5

I would definitely recommend Simply Fix It to others. They did what they said, and when they said, and the cost was less than I had expected.

5

I was delighted with the service at the Bruntsfield branch. *** was most helpful with assessing the (fatal) problem with my old computer initially, then advising on selecting a new laptop, and he transferred data from my old machine very efficiently and promptly. Another colleague also spent time updating an old tablet for me without charge. In both cases the instructions and assistance I was given was very clear and helpful. There was however quite a limited choice of computers for sale at the time, but perhaps the demand for laptops is not great these days. But I was very impressed and would recommend this shop to friends.
On the other hand, I was disappointed by my local store in Dalkeith which declined to even inspect my previous machine without a downpayment of ***, so lost my custom accordingly!

5

Couldn't have been more helpful

5

Excellent result, fast response as usual.

Very knowledgeable staff.

5

At each stage of the repair I was kept informed about the progress being made

5

The quickness with which the computer was repaired was excellent. I was leaving Scotland to go back to work and I needed he computer is my work, I appreciate very much the extra effort. I bought the computer in 2013 and will probably but the next one from you. .

5

Very helpful staff, detailed verbal report on faulty iPad, prompt repair and good communications. We would recommend Simplyfixit to anyone.

4

Helpful staff and professional staff. Outlined work to be done and pricing well. Efficient service with updates and contact when finished.

5

Swift comprehensive and very professional service from friendly helpful and knowledgeable staff.

5

I was absolutely delighted with the service offered at simply fixit. I had cracked the screen on my iphone and was on holiday in Scotland where I saw their shop. They replaced my screen in a couple of hours. However after 24 hours the phone was not behaving properly, would not open, or kept flicking onto other apps. I returned to the shop and within a few hours my "new" screen was replaced and now the phone is working perfectly. No problem the product was under guarantee.

5

Fast, friendly efficient service.

5

Excellent service from extremely helpful operative

5

Good

5

First class service

4

Thank you for taking care of my computer. I felt certain it was in good, capable and skilful hands.

I would have preferred to not wait a whole day to find out if there was something major wrong or not (I have to travel some distance into Edinburgh and had arranged with the shop that I would be bringing it in that day). I was given a worse case scenario, and had to wait all day to know if there was something major wrong or not

However, I was overjoyed to have it sorted, 'MOT-ed' and still very much alive and well. Also very happy to have the same member of staff that had sold me the computer a year ago.

A big thank you!

5

The service provided by Simplyfixit Dalkeith was absolutely great. Friendly, accurate and showed a desire to get me back on the web as quickly as possible.

5

Very knowledgeable and patient assistant - took time to explain everything clearly and answer my questions. PC ready when he said it would be and much improved in performance. Would definitely recommend 'simplyfixit' to others.

4

Brilliant repair for IPad air2 screen, only frustrating bit was the weeks wait for the part to arrive. So in repair shop for 2 weeks.

5

Simplyfixit were very good at dealing with some fairly serious issues with a Mac book pro. They communicated well and were patient in their approach to understanding their customers needs.
I would be happy to recommend simplyfixit to other people.

4

Everything was good, apart from the 5 day delay before starting work on my computer.

5

Experience overall was excellent - friendly service and kept us updated regularly. well done !

5

Excellent service. My daughter's iphone had a partly frozen screen following a hard impact and Simplyfixit had it repaired and returned within a couple of hours on a Sunday. I thought I would be looking at a replacement phone so I was very pleased.

5

Really swift service by SimplyFixIt, an upsell too but not a hard sell, which made it more appealing. A great piece of work.

If I have a problem again they'll be my first port of call.

5

Delighted with service. Good clear explanation about the possible solutions for my 'water damaged' Mac. Expectations re cost managed well. Good professional, courteous service. Thanks

5

Efficient and friendly service with great advice.

5

Found Simplyfixit on the web and gave them a call. They were clear and professional and of course, simply fixed my son's broken iPad at a sensible cost in just a few days. Thank you!

5

Very quick professional and friendly service. Replacing my iPhone battery saved me from having to buy a new phone. I'm delighted.

5

Very happy with service provided. I had several items needing repaired and his in the shop in Glasgow lovely and very helpful.

5

I would not take my I phone iPad laptop anywhere else. Usually screen breaks and repaired within a few hours. Very happy with speed and quality of service, highly recommended

4

The young guy in the shop was very good,but there is a strange fault on my computer,it works for about 5 mins then freezes he could not explain why,it,s taken me ages to send this email .the fault is still there.
***.

5

Very friendly staff and first class service,would nt hesitate to use them again.

5

I rate this company highly for the level of service they provide and have recommended it to many friends and acquaintances.

4

Satisfactory service

5

He was very helpful but I have not collected my computer yet as I am on holiday.

4

Your staff are very good and friendly, however I put the machine in to be repaired on 29/7/16 and got it back on 11/8/16, I expected a call telling me why the repair was taking so long. Haing said that, I like your staff and service and will be bck when next I need assistance.
***

4

Great service

5

You could not have done more,excellent

5

Excellent service at Juniper Green, as always.

1

Sadly I could not recommend this company to carry out computer repairs and will review accordingly.

I left my computer with SimplyFix in Stockbridge and was asked to pay £99 upfront. I wondered right then if this upfront policy was a strategic safeguard so that no matter if the problem was fixed or not, the company would be paid handsomely just to take a look at the computer.

And so it turned out. The problem was deemed unfixable by the two members of staff who looked at it. A complete waste of £99.

The next day I took the computer to an o2 computer shop and within 10 minutes the probably deemed unfixable by SimplyFix was fixed. And entirely free of charge too.

I'm sorry SimplyFix but this service is simply not good enough and customers who suffer such poor service will always leave a poor review.

I have been too busy this week to post an independent review but I absolutely will do so in addition to giving you this feedback which you asked for.

My message to other customers is to stay well clear of Simply Fix it.

5

service was professional personal and prompt.
advice given was clear and workable. Thank you.

5

Water damaged laptop up and running in less than a week. Good job!

5

Great service. Quick resolution. Would definitely use again. No improvements to current service as they are currently spot on.

5

superb

2

For a simple HDD addition and RAM upgrade I was told it would take a day over the phone. This stretched to three days when I arrived at the store.

After four days I went to the shop to learn that the RAM was not in stock - it had been on my original visit, so another customer had been prioritised.

I left, realising just in time that the screws were missing from the case, without the RAM upgrade which I did for myself at a third of the cost.

5

On arrival at your store I was greeted by one of the staff and explained that i had a PC with a broken screen. The assistant examined my PC and checked on your system to check if you had the necessary replacement crew. On establishing that the part was available he explained what the cost for the repair would be and that it could be completed that afternoon. I agreed with the cost and left my PC for repair. I received a text after stating that my PC had been repaired and ready for collection. The whole experience was just over 2 hours.

On arriving to pick up my repaired PC it was demonstrated to me that it was fully functional and the repair had be successful.

The staff attitude and service where excellent.

4

Very fast service, repair done very well, but it was quite expensive for the type of repair.

4

Details of service Well explained. Computer returned within 5 days.

5

I was completely satisfied , every member of staff that I have ever dealt with at SimplyFixIt has shown extraordinary and generous attention to detail as well as 100% competence and skill in their roles . You are lucky to have staff like that . My personal thanks to everyone behind the scenes as well as everyone at the frontline . You make a very good team .

5

We've used SimplyFixit more than once and always find them knowledgeable and helpful. On this occasion, we asked them to transfer data from an old desktop to a new one and all went to plan, within the time frame indicated. Ability to book job in would be helpful and reduced time to complete job even better, but we're happy with their service and would certainly recommend to others.

5

The staff were incredibly friendly and efficient in fixing my phone. I was ecstatic to hear that they had succeeded, and the 1 year warranty is a fantastic extra bonus. Hopefully I won't need to return to the shop, but if needs be I will and I will recommend to friends and family. (Forrest Road shop)

1

My rating is very poor. I will not return to Simplyfix and have taken the computer in question to another service for two reasons: First the man serving me, when i returned to give back the computer was rude. He said that the reason the screen was jumping was my hand was touching the mouse. As i have typed on an Apple since 2009, this is not true. Second he said i was upset and needed a drink at 11:00, a gin and tonic. I was concerned that i lost eight pages of writing, but knew i could rewrite if necessary. I was unhappy about the waste of time. But to accuse me of being more upset than i was, told me the man wanted to see something that was not there. So i do not trust Simplyfix or its staff. he did have one of his techs recover the file. But i still needed to take it to another shop.

3

Way too expensive to replace a cracked IPhone screen - about 100 British pounds - and then when I tried to pay by credit card, I was told I couldn't, because the maximum charge allowed on a credit card was 30 pounds! Very frustrating - I was told this was store policy because in the past 3 customers charged high amounts for some computers and then claimed what they bought was stolen from thing, or some such scam. Don't understand why I should be penalized for this. I then had to find a cash machine so I could get my phone back. Such poor customer service!!! Plus the repair fee, in my estimation, was way too high!

5

Very satisfied

Will recommend

3

I submitted my Macbook Pro (retina display) to have the screen replaced. The chap who dealt with me was very polite.

I received notification the next day that the replacement screen has been fitted and my Macbook was ready for collection. Full marks for a quick turnaround.

When I picked up the Macbook, I checked the screen was working, which it was. There was copy of my receipt taped to the top of the casing. When I got the Macbook home and removed the invoice, I was rather surprised to see the case was dirty, and there was a small nick and a few scratches on what should have been a brand new case. This was very disappointing.

I was away for a week since the collection, otherwise I would have brought the Macbook back. And I am now in a position where I can't do without it this week.

So, in all very happy with the price and quick turnaround. But feel let down by the actual product.

5

I dont think there is any way you could further improve on you service i would be happy to recomend you to friends.

5

All seems very good.
Prompt turn round and work as required.

4

Really comprehensive service.

5

Excellent service throughout, nothing too much trouble. Would definitely recommend them for anything to do with computers.

5

extremely efficient. Great job done. All work carried out explained very well.

1

The fault on the iPhone has returned, this I find to be very disappointing, I will be returning to the Glasgow shop again to see what they can do

5

Great to be contacted so soon with news that the phone was ready. Prompt, efficient. Pleased that when the first repair didn't work. a second one was undertaken at no extra cost.

5

Great Service. Repair carried out to my full satisfaction and was ready on the agreed date. Many thanks.

5

Completely satisfied will all information given and repairs carried out.

5

Have been a customer of SimplyFixIt for 12 years; these people know what they are doing and they always deliver on their commitments. Would not hesitate to recommend.

4

Excellent service. Good technical knowledge displayed.
Repair completed two days earlier than quoted. Good communication via iPhone.
Will definitely use Simply Fixit again.

5

I don't feel you could improve where do I start. I cracked my phone so I phoneed simply fix got through to the correct shop quick and simple the woman told me the price and said it would take a couple of hours. Took it into the shop which I was very impressed with very clean shop and plenty of accessories on display. The gentleman I dealt with in the shop was very helpful and well mannered told me to come back in two hours. When I went back they gave me my iPhone six plus with the new screen that they had fitted no waiting about it was great had my phone fix the same day as I broke it and it works and looks brand new great job thanks very much to the team at simply fix it Edinburgh forrest road.

5

I have always been extremely pleased with the customer support provided by Simplyfixit. The staff are pleasant and polite and very clear and helpful when giving technical advice whether in person or on the phone. I have no hesitation in recommending them.

4

Very good and personal service

5

The repair was excellent (a new motherboard) and my computer is faster than ever.
The one quibble was the time it took to repair, I know I was told your were busy but one week to diagnose and repair seems a bit long.

4

Efficiently completed, good service.

5

Simple, quick and a great result.

5

Very efficient and helpful staff. Not pushy but informative about offers

5

Excellent service

5

Really quick service and done very professionally. Also cheaper than Apple :-)

5

I made the mistake of allowing someone to take control of my laptop. I went to Simplyfixit in Juniper Green. I was treated very sympathetically rather than as an idiot (which is what I felt like), and my machine was cleaned up. The service felt very personal, and confirmed belief that Simplyfixit are a company to turn to in times of need, and when advice is required.

5

Dalkeith Store - very helpful staff. I think called ***. Excellent communication on parts & progress.
Have had iPhone & iPad screens replace here & very happy with finish.

5

good advice for an I phone 4, replaced battery in the time that was stated. I would use them again is the situation arose.

5

Very happy with the service

5

Service was outstanding & would recommend this store to others

5

A little pricey but happy to support a living wage employer. Was kept in the loop at all times and work was perfectly done.

5

All good. *** from ***.

1

Never got fixed

5

Excellent Service every time

5

Very good experience in my dealings with you now and in the past. The staff are very polite and helpful but I am afraid I can't tell you any areas where you can improve as I have always found Simplyfixit first class

4

We would like to know which areas we can make improvements in, whether you were satisfied with the order procedure, customer support and whether you would recommend us to others.

2

I ended up with doubts about whether the work carried out in relation to the problem experienced was appropriate. In addition I had to go back to the repair shop as there were omissions i.e. certain things had not been completed. On my return I had very excellent service from a different technician.

5

I have used SimplyFixit on several occasions and found them reliable and reasonably priced

5

Honest and prompt service

5

Excellent service, this is the second time I have used them for a replacement iPad screen and would not hesitate to recommend them. Handed it in on Saturday and picked it up the following Saturday after receiving a text to tell me it was ready to be collected. Ipad is now as good a new.

5

Fast same day service. iPhone screen replaced quickly as promised. Issues explained clearly. Very professional service which I am happy to recommend. If only everything in life was so stress free and reliable.

4

Everyone was very polite, helpful & knowledgeable.
The added extra from the final young man I dealt with was that he listened & explained so well.

5

Very good service, they can fix anything as my laptop was completely dead. Polite, helpful staff. I would recommend them.

5

Excellent service, very prompt attention and thoroughness in checking everything on my phone when screen was in for repair

5

Polite, fast, careful and technically excellent - would definitely come here again!

1

I took my iPhone in for a new battery and was told it would be ready by 1.30. When I went back it had not been looked at and I was told it would be another 3 hours before it was ready. I explained this was no good as we were not in the area for the afternoon and this was not what we were told originally. The reply was he was very stressed.
The attitude of staff was appalling and the service was terrible I would not recommend using this company.

5

My phone was fixed in 《12 hours. The final cost was cheaper than the quoted price.

5

iPhone 6 screen shattered. The guys fixed it in under 2 hours meaning i wasn't without everything for very long. Also felt massively more secure than some of the other options open to you. Excellent service. Always.

5

Great service, fixed my GHD's in less than a week, no problem, good price and even *** off voucher if I need any other device fixed, great city centre location, overall service 5 star.

5

Quick, efficient and very helpful.

5

I used the Dalkeith branch and would recommend to others.

5

Excellent service. Excellent staff.

5

Excellent service after buying new laptop. Would recommend Simply Fixit for sales and repairs.

5

I always get excellent,polite,helpfull hands on service from your assistants, in particular from Sab who I see most often..Nothing is too much trouble and I greatly appreciate this,especially as I am getting slower in the uptake of new technological applications since reaching the great age of 80. Thank you.
I certainly will recommend you to everyone.

5

Fantastic, prompt service and will definitely recommend these guys to all my friends 🙂

5

Completed repairs quickly and judiciously

5

Fantastic service, good explanation of what might or might not be fixed, great approach, one happy customer.

4

Really helpful. Pity Imdidnt know my hard drive was bust as costs amounted to two thirds of a new laptop

1

I'm rather bewildered to receive a request to review Simplyfixit. Previous I've had sterling service from this company. However this time has been a different story. I handed a sick MacBook in on the 22June. I was told I'd be contacted within 3/4 days. I phoned Simplyfixit on 30 June - I was informed the Mac engineer was outside and he'd call me back. I'm still waiting for that call and any kind of idea what is wrong with my Mac. So my review is not good and probably won't be published - however it may give the company the kick up the backside it needs.

4

Replacement of an iPhone 6s screen was carried out quickly and to a high standard.The only problem I had was that the Touch ID wasn't working after the repair,but this was fixed by them without any fuss or additional charge.I would definitely use them for future repairs.

5

simplyfix solved a very difficult computer problem that bugged me for ages. I was impressed with the tenacity of your staff and the care they took in explaining the problem/solution. On top of that the computer came back gleaming new!

5

I find the informed and friendly service exemplary, and happily recommend the services of SimplyFixIt.

5

The service was fantastic. A simple mistake was made during the repair but it was swiftly rectified.

4

Very professional , which is reassuring with your data devices.

Clear understanding of what they would be able to do regarding the repairs, deadlines met with good communication.

The insurance product i took i thought a bit expensive but quality of work again pricey was 1st class.

all round a good company and a very good experience.
***

5

Very helpful assistant in your Edinburgh Forrest Rd branch. He explained very clearly the inner workings of my laptop but in layman's terms which was much appreciated. He also, voluntarily advised me on potential discounts available in the future.

5

Good service and the proposed timescale was adhered to .

5

excellent

5

The staff are friendly and knowledgable. I have recommended to others

5

great customer service and repair done quickly and professionally

5

Quick diagnosis of fault with my iPhone6 , told me it would be ready in a couple of hours and guess what ?? It was ... Can't ask for more than an efficient reliable service in my book and at a very reasonable price compared to Apple undertaking the repair !!!

5

Excellent service

5

Excellent quick service. Couldn't have been better for me.

5

excellent service and turnaround. Laptop screen fixed next day - 2 days ahead of their 3-5 day estimate).
Good quality repair.
Absolutely delighted.

5

Again a really good service in stockbridge. staff friendly brought my laptop in on sunday got it back on Tuesday. keep up the good work.

4

Very good friendly service from Staff at Stockbridge in particular from *** and *** both of whom kept me well informed whilst my laptop computer was in for repair would certainly recommend them to others.

5

Excellent advice and service. Highly recommended.

5

They do what they say they will, and they do it quickly

5

Highly satisfied. The service was exceptional.

5

The engineer in the repairs department was very knowledgable and helpful.
Once I decided to purchase a new machine he was able to assist me in my choice and the service in terms of transfering over my data, setting up the system and linking to my i pad was seamless. The set up was done with a couple of hours.

1

Very poor, I've been waiting 10 days, I've been in once to ask what's happening and they obviously hadn't got it but the member of staff then tried to sell me things. £100 for 10 days and my laptop's still not fixed. Go somewhere else

4

Good customer service. I had a smashed phone screen replaced in a few hours. Unfortunately the screen did not work properly after the repair (a common problem with this model) but SimplyFix it were very good at fixing the problem immediately and it now works perfectly. Trustworthy company.

4

Good efficient service. Would recommend to others needing phone screen repairs.

5

I was completely satisfied with the order procedure and the customer support was great. I would have no hesitation in recommending you to others

5

Very good service, made a fantastic job straightening my wife's iPhone after it was run over by a car. It was ready as promised and received a text informing me. Also the £25 one off payment for accidental damage cover giving 3 free repairs cannot be beaten anywhere.

5

Repair to ipad screen is brilliant and like new. Would never know how badly it had been smashed. Service excellent.

4

Very good service!!

5

Very good and competitive service

5

Great service by well trained staff. Even though there was a problem following my first repair, nothing seemed a problem in making sure the problem was resolved. My phone was ready when they said it would be and I was always served immediately in the store. Well done!

4

Staff very helpful

4

This should be four-and-a-half stars. My new PC, with upgraded Windows, is just what I wanted. Some of my data did not migrate from the old PC, but this was rectified (not without time and ingenuity) on request. My thanks to all involved, for their patience and professionalism.

3

Service fine but I find costs for repair and parts way to high and could not be motivated well when asked for it. Overpriced so am looking elsewhere.

4

The service and turnaround times have been great, perhaps a text notification when an item is ready for collection could improve the service?

Thanks,

***

4

Good reliable service

4

service might have been slightly quicker

5

Excellent service from Glasgow store - just over 30 minutes from handing in to being advised that the job was complete !!!

4

Perhaps more communication as I had to call to obtain the relevant details.

4

Friendly, helpful service, and they completed the repair on schedule.

5

Quick, efficient service. Broken iPhone 6 screen excellently replaced.

2

We have used Juniper Green before, but they didn't have parts so we used Morningside. Very fast service. Phone fixed within a few hours and returned same afternoon. However, within two days, the replacement screen was coming off the phone and there were lines at side of screen when texting. Will return it to Juniper Green to correct and then only go there in the future.

4

Efficient friendly service, however expensive for what it does.

5

Very efficient. Long opening hours including weekends and public holidays.

5

cannot fault the whole process.

5

Very helpful. Great advice and amazing service

5

Quick efficient service and friendly staff

5

Very helpful to someone who doesn't know a lot about computing

5

I would definitely recommend Simply Fix It to anyone who needs help with their computer.

5

Very helpful - When swapping my cracked iPad screen ,I asked for Battery to be changed at same time but after testing it, they called me to tell me that it was 80% effective so the improvement might not be as good as I was expecting but instead changed system settings which stopped the battery drain rather than charging me for something I did not need.

4

They were good at problem solving.

5

Service was quick and comprehensive. Very good experience. Well up to your usual high standards.
***

5

Informative, knowledgeable, helpful - just what I have come to expect from SimplyFixIt over the years.

5

Absolutely superb service. I was informed of the general orice at the beginning but that the cost could increase if parts, further work required.

No further work required - fans cleaned and problem solved.

I am delighted with the service provided. My mac is like a child - you are my yorkhill. Thank you.

5

Very helpful

5

The staff were very helpful and polite

5

The service took the best part of a week which I found surprising but it was a thorough service in the end and I was quite happy all round. AVG for a year was a nice touch

5

Very good service

4

Good as always

3

Generally good service and fixed a problem under warranty shortly after purchase of a refurbished iMac. Sadly didn't supply the correct power cable, which I had to buy separately on line afterwards, costing me an extra £20, only to find out later from one of the other lads in the shop that they had some downstairs!

5

I have had excellent service over the last year with advice and help being given over the smallest of problems. I certainly talk enthusiastically about the service provided at the Dalkeith shop and would always confidently recommend the service there to anyone looking for help.

5

Staff were extremely pleasant, knowledgeable and helpful to me and to the other customers in the shop.

4

Excellent feedback on status and options.

5

Great communication. Quick service. IPhone looks like new after screen replacement

5

Totally happy with *** Simplyfixit. Total trust and confidence with them. Recommended them to friends. Used my Twitter account to give them every recommendation.

5

Good service. No fuss or hassle. New iPhone screen in just over an hour. *** at *** - friendly and efficient

5

Courteous efficient fast service

5

Excellent service, any improvement will make it even better

5

Delighted with the service I received from staff at your *** branch in ***. Many thanks!

5

Good service, reasonable price and well located for ease of dropping off and collecting phone after repair. A disappointing array of accessories but understandable considering shop size on ***.

5

Friendly and efficient service.

5

I have had very good service from your company and lots of support and advice

5

*** at Dalkeith is a very solid reliable dude- recommended!

4

Everything was fine although a little on the expensive side, this repair is actually cheaper at *** but it was turned round very fast so I am totally satisfied with the service.

5

Handed in an iphone 5c which was very badly damaged, screen cracked completely and battery not working, within 2 hours had perfectly working phone. Great service.

5

This is the 2nd time that SimplyFixIt have had my iPad for repair, after breaking the lower screen by dropping it. Yes, I know! Too much multi tasking!
Thank goodness I knew where to send it to get a quick, safe repair at the best possible price. All done by Apple trained staff.
Great job. Thank you.

5

Very gopd

5

I found them to be extremely helpful and knowledgable about the products with which they dealt.
The work carried out was to the highest standard and I am very pleased with everything.
I'll definitely be back the next time my daughter breaks her iPad!

5

First time I have had to seek help on my 7 year
old apple macbook pro 17"

What I found difficult to understand was a £99.00
fee requested up front before any investigative work
was carried out

I believe that a suitable strategically placed sign
would have saved me the embarrassment of having
to ask my wife in front other customers to go along
to an ATM machine to acquire the requested amount
we are both in our seventies and do not use a credit
card

I found the members of staff I was dealing with extremely courtious & helpful,and would not fault them
in any way.

Communication regarding the fault reporting / costing
was excellent and expedient also carried out very
promptly to my satisfaction and cost within my budget

I have given five stars because of the staff attentiveness
and communication procedures, and promptness of
the repairs.

I can only give my fair assessment based on the Stockbridge branch

I would have no hesitation in recommending them
to others or indeed going back again myself


***

5

I believe the faults in my laptop were dealt with in a thorough and professional manner.
Unfortunately the faults have returned on several occasions and I am impressed on how your staff have dealt with what is a frustrating problem both for them and me.
Whilst it appears that records are kept for a major repair, I would prefer that records be kept for subsequent corrective actions.
Thank you

5

Very impressed with all areas of customer support, polite and informative. I would definitely recommend to friends.

5

Great service...very quick and efficient

5

overall excellent and fixed previous bad repair

5

I was immensely pleased with my most recent visit to Simplyfixit. On my first visit a year ago there was a dubious manager in Forest Road shop who has since been removed. Anna the current manager is perfect and a joy to deal with. Her work on my laptop is proving to be as she is as a manger.

5

Very good service. Phone screen repaired and ready to use 3 hrs later. Thank you

5

A trustworthy company who lead the field. 2 days from send to receive. Ipad like new at a price 1/3 less than *** charge. *** helpful and they do exactly what they claim.

4

good service , took a while though, works perfectly now

5

It was all absolutely fantastic. I booked in my laptop about a month in advance, wanting it to be done over a few days when I knew I wouldn't be using it. Alex took great care to make sure all my software upgraded in a way that meant all programmes would work with each other. He cleaned up my laptop, getting rid of programmes I don't use (with my permission). My laptop was ready for my to pick up when I needed it. My laptop is now upgraded, much faster and much better suited to the work I do on it. Many, many thanks for a job well done.

5

I use the *** shop. They have helped me upgrade an older Mac Pro laptop and most recently a 2006 IMac which needed a new hdrive. Very helpful. Good knowledge and pleasant to deal with. I would recommend the shop.

5

I was only near your *** shop for a very short trip but they managed to carry out a repair for me in very quick time. This resulted in me being able to have my machine repaired before I left again

5

Delighted as before and would highly recomend your services

5

Excellent prompt service when I cracked the glass on my iPhone - all fixed within 90 minutes. Great.

5

Yes attention was good and understanding of the problem and action to fix. Have recommended to friends,

5

Helpful, straightforward advice and a speedy fix.

1

When we took our phone in for repair we were told if it was water damaged they would not repair it. The phone was water damaged (iPhone 5s) indicated by the sensors turning red however they tried to repair the phone and we were charged £69 and then they said it was not repairable.

£69 down the drain!

2

You have asked me to evaluate your performance, unfortunately this is difficult because the repair to my lap top is two days overdue, and you have not contacted me to say it is ready for collection. I did contact you on the day it was due to be ready but was informed that it was not ready and you would contact me when it was

4

They were able to retrieve all my email after I has stopped using my laptop some months ago. Only issue I had was that I was not able to text the number they texted me on.
Great value though and a pleasant crew. Would (probably will) use them again.

4

*staff were helpful

5

A faultless Seevice

5

I pad screen repaired within time scale given. Quality repair with excellent customer service.

5

Very satisfied with works carried out, very professional

5

Good job, well done, helpful staff. Pity it took a week, although that was theforecast repair time.

5

The whole process was very customer focused and informative. Communication relating to when the work was completed was extremely efficient and the work was carried out ahead of schedule. All round excellent service.

5

Assistant very helpful and knowledgeable

5

Good swift service.

5

I was very happy with friendly professional advice and help.. And would recommend Simplyfixtit .

5

Communication could be improved.

5

I thought that your service was excellent and I would definitely recommend you to my friends however I would like to have a receipt showing details of the work done and the cost

5

Excellent prompt, cheap and efficient service, replacing screen on my son's laptop.

5

Excellent work. Delivery on time.

5

I recently smashed the screen on my iPad and the guys in Glasgow were amazing. They went out of their way to get my screen fixed as soon as possible. I can't recommend them highly enough not only the great service but brilliant prices too.
***

4

The service was very quick and the staff were helpful and friendly.

I would and have recommended them to colleagues and friends.

Thank you

5

Professional friendly service.

5

*** was excellent, took his time explaining everything and did a great job.

5

Fantastic service as always from the team at Raeburn place. I will continue to recommend to family and friends.

5

very efficient service .

5

Easy process and helpful staff

5

It is really helpful and I really appreciate having my printer repaired.

5

Very helpful and patient to someone who is not computer literate and took time to explain things.

5

the computer was well repaired as per request but it is now 4-5 years old and perhaps next time it will be the right time to replace it. If so, I would expect to receive this advice from you rather than have another very costly repair.

4

Good quick service.

5

Very quick and efficient service

5

I received a brilliant service- thank you to your staff!

1

Phone screen was replaced quickly but at quite a cost. Since then I have had consistent problems with the screen being unresponsive. This issue is so frustrating I am going to buy a new phone so the £89 I wasted replacing the screen has been incredibly frustrating.

5

I would certainly recommend you to others , *** and *** were fantastic

5

Staff were very helpful

5

Fantastic

4

Clear on what was going to happen. Quick to contact me for an update. Friendly staff. Price was very reasonable for the work being carried out.

Overall a very good service and we plan on using them again in the future.

5

My PC was ready at the time agreed and all work carried out was explained in detail. 3 months guarantee on all work carried out. Have used Simply Fix It before and always found the staff very helpful.

5

Fully satisfied

4

Good timely service.

5

Excellent service, can't fault it! Have highly recommended you to everyone I know with an iPad. Brill communication, excellent value. Package returned by post in good quality packaging and easy to pick up at local store.
***, beware, these guys are much better than you are! Many thanks Simplyfix, you are a credit to Scotland.
***, one very happy customer from the *** - Hull, East Yorkshire.

4

I was very satisfied with the explanation given about the problem with my laptop and the aftercare service

5

Great service

5

Unusual to pay before job is done. its usually after !

However your service was first class, and I felt really
comfortable with staff.

Laptop now working as it should.

Many thanks

5

I was delighted to have simplyfixit to help me. They provided me with solutions and at every turn went out of their way to keep my costs down. I was trading in an older Mac lap top for a nearly new MacBook Air - an excellent deal. I recommend this company without hesitation. ***

4

At the time I was pleased with the service but have later discovered that the *** is much cheaper. Also, whilst the phone appeared to work fine when I collected it, the first time I went to charge it just this evening it is completely dead.

4

Survice was good and staff excellent

4

Perhaps more frequent updates

5

The team in Bath Street Glasgow were excellent. They dealt with a complex reconditioning of my laptop and didn't give up in finding a solution. They also suggested other improvements, which made my machine faster and more secure. If there is one thing to improve I would say: keep the customer informed if things take longer than anticipated. Text messages worked well and I would highly recommend the services of Fix It. I will certainly use Fix It again. Thanks again to the team in Bath Street Glasgow.

5

Excellent service, all data was transferred seamlessly to new hard drive. My iMac is now working like a dream, very responsive and a pleasure to use.

Advice received was excellent and the order procedure worked without a hitch. I would definitely recommend simplyfixit to other users.

2

Every assistant I dealt with was *incredibly* patronising and paternalistic. I'm a competent user and was looking for mechanical repairs to my laptop, but it was clear they were assuming a level of competence you might expect from a 70-year-old, and laid the upsell on pretty thick.

Assistants were clearly answering questions they were used to hearing, rather than listening to the actual questions I was asking. For instance, when I signed that I understood my data might be lost and was asking if they anticipated that this might be the case (just out of interest, because I'd backed everything up) they started explaining what "formatting" meant. Then, they installed AVG, despite me asking them not to—I'd previously had AVG and had recently changed to different antivirus software, for various reasons.

Not all your customers will be completely computer illiterate, guys. Dealing with the assumption that I'm an idiot every time I walk in the store does not make me want to come back, or recommend you to others.

5

I have used SFI many times over the years and have been 100% satisfied every time. Cost and service are top class.

5

Very good, friendly service throughout. A reliable support during the teenagers-with-laptop-years!!
Thank you

5

*** did a great job, identifying the problem, offering solutions and costs, all within an agreed timescale. He also went further loading some software after closing time as he didn't have the product key before that.

5

I was very pleased with the order procedure and customer support received and with the speed at which the work was carried out. I would definitely recommend you to others.

5

Excellent!

5

The Juniper Green branch provide a very good service with good communication and clear documentation.

A matter that needs attention however are the tiled entrance steps which are in a bad state of repair and pose a safety hazard to customers.

***

4

Great service, friendly staff. All fine

5

Friendly, helpful, quick service. I visit SimplyFixIt because I trust them - to do a good job, to be honest, and to keep me in the loop. Thank you!

4

Overall solved the problem in a direct and timely manner. However felt they (the assitant) may have assumed computer/software knowledge that I do not have and could have laid the different stages needed to reinstal operating system (Win10 after upgrade from W7 in turn an upgrade from Vista) and need for different product keys

4

I haven't been able to set up my computer
as i have discovered that the operating system
windows 10 64 bit is not currently supported by
google web browser as there were bugs in the software.
it would have been helpful to have been forewarned of this before selecting computer components and software
however I accept from other sources on the web that
64bit is where software is headed so my system is
future proofed for long usage and upgradable.
I found staff and support very friendly and informative.
I held back on monitor purchase as the Ben Q 32"IPS
was more expensive than budgeted for and not
orderable/out of stock.
I am grateful for being able to use my existing printer,
keyboard and monitor annd flexiibility in delivering my
order.

5

all services are excelent

4

Very nice and helpful staff

5

Very prompt and efficient.

5

Very satisfied with order procedure, customer support etc. I would certainly recommend you to others.

5

On both occasions you've had my laptop in for repair in the last 3 years, the service has been just perfect. Fixed both times and quickly too, thank you very much.
I'd definitely recommend Simply-Fix-It to chums - indeed I have!

5

I went to SimplyFixIt to get my laptop upgraded from Windows 7 to Windows 10. I'm pretty competent with IT but, having heard about the problems a colleague experienced, I decided to let somebody else have the hassle. The staff explained how they'd go about the upgrade, i.e. what kind of checks they'd do before starting, and approx. how long it would take. I could tell from the questions they asked that they had a well worked out approach, and so didn't go away worried about leaving my laptop with them. The work was done within the time they'd specified, and they gave me a quick run-through Windows 10 when I went to pick it up. I've now been using my laptop for about a week and haven't experienced any problems so far.

5

Excellent service, great advice on fixing a MacBook Pro. Very reasonable prices, and they did the work quickly and kept me informed of the progress. First rate all round, highly recommended.

5

As this was my first time using Simplyfixit I have no complaints everything was satisfactory and people I dealt with were excellent

5

I handed in my Macbook Pro to Simplyfixit at Waverley Steps, for a new battery, cloning the hard drive onto an SSD drive, and bringing RAM up to maximum.
At every stage I had the most helpful advice, clearly explained.
There was one snag changing the battery, but the relevant part was sourced very quickly, and I was kept in touch at all stages. The upgrade gave a huge boost in performance, and I am more than happy with it.
As I live in Shetland, the MacBook had to be shipped up to me. The packaging was absolutely first class, and the old hard drive was enclosed, with the data still on it.
All in all, this was a 5-star job in every aspect, and I can highly recommend SimplyFixit.
***

5

I would definately recommend

5

Pavel kept me up to date all what was happening when the laptop was getting repaired, gave some very useful tips and was brilliant throughout he time.5 OUT OF 5

5

great caring service where problems are solved

4

A bit pricey, but the job was done well and very quick. Happy with the service

5

Excellent service

5

Clear explanation of the problem without feeling patronised. Excellent service - keep you informed and met their deadline for return of the laptop. I wouldn't go anywhere else.

5

trustworthy,pleasant and competent

5

Excellent service and extremely helpful staff.
Have used your services several times and have always been delighted with the service i have received.

4

*** from Ideal Computing Bruntsfield Place
was very helpful and does a great service'He updated
my Laptop and confirmed there was no virus on it as
the scammer predicted. He also wrote a letter to my
Bank Manager confirming this so that he could claim
the £197 I paid the scammer.

***

5

So glad I found this company after doing a Google search for repairing a cracked iPad screen. The Apple store quote was more than twice the price of SimplyFixit.
They have an excellent website and a good number of shops available.
Te very friendly and knowledgeable staff could not have been more helpful.
What was even more impressive was that I got a text 24hours later to say my iPad had a new glass fitted and was ready for collection --- WELL DONE THE GLASGOW SHOP.

5

As an older and not too computer-literate customer, I
appreciate the patient, courteous service that I receive
at Simplyfixit. Any repairs are efficiently carried out
within the promised time-scale and any questions are
clearly answered.

4

Cut down the emails sent to past customers.

5

The back up has been fantastic.

5

Very efficient service and thankfully cheaper than I was expecting.

5

I was given helpful advice that I felt able to act upon. I now have my lap top back and it works really well.

5

fast diagnosis, quick repair and good advice on state of the device and battery - Apple said it could not be fixed...Simplyfixit proved them wrong! Good price too

5

Excellent service in all respects, as I have come to expect from Simplyfixit. I needed a rapid IPad screen replacement to be completed during short period I was passing through Edinburgh , and that was what I got. Very efficient communication, with text notification of job completion : late evening opening was a bonus in terms of convenience for pick- up

5

Excellent quick service

5

My laptop problem was diagnosed immediately and was fixed and back home with me in 2 days! Thanks ***

5

Staff were extremely helpful and explained my options for my repair. After handing in my phone I received an email confirming what had been discussed and a phonecall the following day. The service was quick and efficient. Unfortunately they were unable to fix my phone but this possibility was made quite clear at the outset. I have used this company in the past and would confidently recommend them and use them again.

5

Service was excellent. Had the Home Button on my iPhone repaired within a couple of hours. Have no hesitation in recommending this company

5

Happy with service and after service. Employees most helpful and friendly. Would recommend to friends.

5

I was happy with all areas of my visit and I would def recommend you .

5

Excellent service. Would definitely recommend you to friends. Have used your services before and will do in the future.

5

Excellent personal service and I got my equipment back at the time I was advised. Very friendly and efficient.

5

Your service is second to none!

I brought in my laptop to yiur Stockbridge shop beause its security had been breached.

You tested it and reported the security breaches that you had found. You upgraded my security software and gave me a few security tips.

You provide an extremely good service for a reasonable cost and impressively spotted the traffic warden attempting to ticket my car while I was paying! That is customer service!

Thank you,
***

4

Knowledgable technicians providing a good alternative service of Apple products - in a good location. Good option while *** in Buchanan Street being refurbished.

Initial flat rate handling charge a bit steep for very minor fix. I guess these balance out but for the one off customer with a minor problem that turns out to be a 2 minute fix, a sliding scale starting at £50 might be more appropriate.

5

Very pleased with staff at Dalkeith shop they were very helpfull and gave me quick answers to my questions at the time. i am also pleased with my upgrade of the hard drive in my PC which has resolved the issues i had.

i would happily recomend anyone using them in the future.

5

An excellent service. My Laptop Hard Disk started to fail (to be honest it has been dodgy since I bought the PC). SimplyFixIt advised me on the best replacement for my specific requirements and copied my data across for me. When it became apparent that the Windows 10 upgrade they had done did not support the majority of the applications I ran (Windows Starter, Excel Starter and Windows Live Mail) they then at no extra charge cloned the old (Windows 7) disk onto the new one.

4

Fast and friendly service - Thanks

5

The staff who took care of me and and my laptop were helpful and knowledgeable and sorted out my problem with care and explanations as to what was wrong and how they had dealt with the problems. Any future problems, whether big or small, I will be back to see them!

5

Very pleased with the outcome - the computer is faster than it has ever been. When I took it in for repair I was told that they were very busy and may take longer than usual. I was entirely happy with that, in other circumstances I may not have been. I am not sure how many times I have used Simplyfixit but I am always satisfied with the result.

4

Efficient and effective service

5

Very quick turnaround from handing in broken iPhone screen to receiving it back.

5

I am very satisfied with the service which I received when I recently purchased my new comuter. Nothing was too much trouble and their support afterwords was second to none. Many thanks to one and all.

This is the third comuter which I have bought from the Bruntsfield shop which I still think of as Ideal Computing!

5

Excellent service again from simply fix it with knowledgeable expect care and advice from the team.

5

Recently on a trip to Edinburgh and they did a great job while I waited.
Highly recommended

5

I have recommended you to friends and work colleague's as I was very satisfied with the service from your Dalkeith branch.

5

You repaired my Laptop in less than a week I thought it was Kaput ! Thankyou very much I have had this laptop for many years with hard use from me Thankyou once more

5

Dealt with Dennis who was very patient and pitched the information that he gave me at a basic level which suited me. Appeared to understand that not everyone is a computer expert and took time to explain things.
Havent always had this sort of service which has resulted in me feeling totally overwhelmed and very stressed feeling that I couldnt wait to get out of the shop.

On the whole staff pleasant and wouldn't hesitate to use simplyfixit again

5

Very helpful and quick😊

3

I had to phone the shop for an update on my repair, I was not contacted by email or phone to give progress on my repair

5

none absolutely excellent

5

Friendly Staff, Fast Service, Good Prices , High Recommended 👍🏻

5

Excellent customer service; friendly & efficient.

5

Process was explained really well. Good after sales. Staff at the shop seemed helpful and willing to discuss ongoing issues

4

Stars for customer service not for repair. My computer is not fixed, still slow and freezes whilst emailing. So bad only managed one short email. All settings changed, now Windows 10 and bing installed. This wasn't explained to me. Very disappointed.. not happy.
***.

4

Quick turnaround and good service in-store. Prices are on the high side though - but if you need the item returned quickly this is the place to go.

5

I found the staff in the Stockbridge shop very helpful and patient when showing me how to get back on to my laptop after it had been cleaned and restored to my former state when I had it corrupted by a scam telephone caller. They also suggested a better security system for my laptop which was cheaper than the one I had. I am a happy customer now.

5

Would be good to just pay a deposit first and the. Pay the remaining once the customer picks up the item being fixed. Apart from that customer service was really friendly and helpful

5

Very friendly helpful staf I got my phone back when promise good service would recommend to my friends

5

Very helpful and willing to answer what might seem like daft questions.

5

*** in Juniper Green was a great help and kept in communication giving us updates during the repair to my Grandsons eye pad.

5

All my dealings with you have been excellent.

5

Very fast efficient service - recommended.

5

The staff at Forrest road were really helpful

5

Repair to my ipod was painless.
Very efficient staff and very knowledgeable
Pleasure to have used the service

5

I will certainly recommend Simply Fixit the service from start to finish was excellent

5

I can't praise the staff enough - professional, informed and supportive. And they have extended the life of my ipad twice now over the past four years. Brilliant work.

5

Pavel is always so helpful and do recommend him to others

5

Always great service

5

I really can't fault the service the help and advice offered were excellent. I would certainly consider returning to Simplyfixit should I need help in the future.

5

Great guys to deal with, know there stuff and give u there time with ease ............ top blokes and a quick service.

5

I was getting a new screen on my iphone. they were very helpful and did the repair that day within 30mins. I would use them again.

5

My enquiry was responded to promptly, helpfully and in a friendly way. The work required was completed successfully well within the time promised, and the price charged was very reasonable. I do frequently recommend Simplyfixit to others.

5

Fast, efficient, no gobbledy gook. A laptop reset, debugged and now working perfectly also an iPhone screen replaced within the hour. I recommend this business highly.

5

Very pleased with all the work I've had done by Simplyfixit.
I have recommended to several people.
The process is simple and they keep you informed as they proceed.

5

Very pleased with all the work I've had done by Simplyfixit.
I have recommended to several people.
The process is simple and they keep you informed as they proceed.

5

Excellent staff, excellent services.

5

Very pleased with the service. The cost of the repair was the same as it was s couple of years ago which was very pleasing.

5

Great service

5

Simplyfixit always do a professional job. Their general customer service is excellent as is the quality of their work.

4

Faster repair time as laptop was in shop for 10 days

5

Great service from start to finish.

4

I had no access to email or internet. My laptop was in the shop from Fri till following Friday - really too long to be without access to files for work -especially as I was told that there wasnt anything much wrong with it!
However it's working ok now.
Staff really courteous and explained stuff well.

5

Helpful, polite and iPod ready on return. Can't get over how good it looks again. Would recommend and use Company again.

4

Bit disappointed, took about three days longer than stated.
I required the machine by the advised time to edit some photos for a photo competition, but had to do them in a rush.

4

The service was good. *** did his best explaining the technical issues...one thing I would like to suggest is to have more staff at the Juniper Green branch..it took slightly longer than I had hope to fix it.

I certainly would recommend others .

5

My cracked screen was fixed quickly and to a great quality. Money well spent!

5