As an Apple Mac technician at SimplyFixIt you will offer a serious alternative to customers who have problems with Apple hardware. You will maintain customers' trust in SimplyFixIt as skilled experts, troubleshooting and repairing products. You use problem-solving and people skills to assure our customers of swift resolutions to their technical problems. You also educate the other members of the team about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide excellent advice and support every day.
You provide insightful advice and friendly, hands-on technical support to customers who are having issues with their Macs. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil SimplyFixIt's service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.
- You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
- You have excellent time management skills and can make decisions quickly.
- You'll need to be flexible with your schedule. Your work hours will be based on business needs.
You should ideally have at least one Apple certification from this list. We will offer financial help to ensure that you can achieve any certifications that you currently do not possess.
- Apple Certified Macintosh Technician
- Apple Certified Technical Coordinator
- Apple Certified Support Professional
Salary will vary depending on your experience and qualifications, within the range of £18,000 - £23,000 per year. Other benefits, such as company pension scheme, employee discounts and financial help towards getting certificates from Apple or Microsoft are also on offer.