Recent customer reviews of SimplyFixIt at Juniper Green
Mr Gilroy. Tue, 15 January 2019
Would recommend the service
Ms Duncan. Mon, 14 January 2019
A very good resource to have in a local area. . Pity that Huniper Green outlet is closing.
Mr Dalley. Tue, 8 January 2019
It's fine, very good
Mr King. Thu, 27 December 2018
very quick service. fixed within a day and much better than the cheaper places.
Mr Bennett. Mon, 17 December 2018
Excellent in every respect. I could not fault anything.
Ms Warren. Tue, 11 December 2018
The staff were polite and explained what would be required to repair my computer.
I was given a costing and an approximate time for the repair to be complete.
The computer was ready well within the time quoted.
I have used the *** before and was very satisfied, hence my return visit with a different problem.
Mr Gordon. Mon, 3 December 2018
I've used SimplyFixit many times, and the service has always been VG.
Procedures were fine, and I would recommend to others.
Ms Ferguson. Sat, 24 November 2018
They found the fault and fixed it and had it ready for me with a week. i was well pleased.
Ms Thomson. Mon, 19 November 2018
Very quick and great value for money!
Mr Heathwood. Mon, 19 November 2018
I thought everything was great. Communication was good, expectations were managed, and the repair completed in a timely manner.
Mr Goudie. Sat, 17 November 2018
Excellent is ever.
Mr Mclennan. Fri, 16 November 2018
First class service. Problem with solved quickly.
Mr Ahmad. Tue, 6 November 2018
Good service. Did what I asked for.
Mrs Keegan. Mon, 5 November 2018
I was very pleased with the service I received. I have always foundp the Staff at *** very helpful and always willing to help.
Mrs Mair. Tue, 30 October 2018
I think my server's name in *** was ***. He had precisely the right manner to deal with an anxious soul such as myself. (Hackers had invaded my aol system and there were various things on my computer which I should never have signed on for over the years.
The service was very quick and I got my computer back the following day after I had told ***I needed it for work purposes.
Ms Jackson-dyke. Mon, 22 October 2018
Really nice service however disappointed that we paid £*** for a new battery for an old phone which Apple were offering for £***. We didn't realise until the day it was fixed, still SFI clearly knew and wouldn't price match once we informed them. This wasn't the first time we used them either so it would have been a nice gesture to offer a price match.
Mr Robertson. Thu, 18 October 2018
Very knowledgable staff.Excellant first class servive.
They give me they are extremely passionate about what they do and dvice is given accordingly.
I have been paying for years an online company to carry out repairs of which i know coming from a sales director background that Nobodoy wants to loose exsisting customers so thats were the good sales pitch comes in. They ask you a few questions about yourself ,very quickly assesing you as a customer an are able to tell if they want to they could sell you what they want rather than what you originally came in for..
Regards this company i found them the opposite ,noticing software i had purchased and pay an annuall fee when in fact i dont need them.YES there are many consales peoples out there.
He also mentioned two important componants on the mother board that were deactivated and that any good engineer worth his salt ,pardon the pun would know and pick up straight away this issue just as he had done .Now my Laptop i know is in this day and age very old as technologie is advanxing so quickly.
I exolained that i have a newer lamtop at home but keep this one fir just basic stuff looking at paperless billss for example and managinging all my accoints on line.
Its not used for livstreaming films or games its used dor doing basic stuff off which he told me that the system was nolonger able to accept any updates from microsoft ,well i actually new that but proved he was being honest with me.
My laptop is still currently with them so i dont have the repaired product back from them yet.
I fully understand that running all the various tests and tasks can be Time consuming more so with an plder operating system. But the gettleman assured me that althoufh my laptop was or is approx 16+years old he assured me that it was still very capable of doing the tasks i require of it to do.
Honesty is all that i expect to here and not a sales bluff using you and i our lack of knowledge as a tool to creating bigger sales for them.
I informed gim that i had the motherboard replaced and more memory installed and the battery replaced which i thought were all pretty much basic things that would need replacing ,after time as not everything is made to last forever.
Mr Ferguson. Thu, 18 October 2018
Very good service again from simplyfixit at ***
Mrs Shepherd. Sat, 13 October 2018
Very happy with service. Thank you.
Mr Glass. Fri, 12 October 2018
Top notch service, knowledge and helpfulness.
Mr Saddler. Thu, 11 October 2018
Checked over thoroughly and given new solid state memory. Knew what the problem was and how to fix it. I'll be back if I need repairs done again.
Mr Stewart. Mon, 8 October 2018
fast and efficient
Ms Barton. Fri, 5 October 2018
many thanks fop your excellent service ***
Ms Allaby. Thu, 4 October 2018
I would 100% recommend you go to Simply fix it for any repairs, the staff are incredible and its very well priced. I took in my MacBook and it was cleaned and repaired in 3 days. I couldnt have asked for better service.
Mr Elliot. Mon, 1 October 2018
Could not have been better
Mr Chisholm. Wed, 19 September 2018
Having left my wife's laptop in for a check and repair whilst we were away for a month we collected the laptop today from the shop. Andrew was most helpful as usual and every item is again up and running.
Mr Davies. Fri, 7 September 2018
simplyfixit have been a godsend recently when my computer decided that it needed a rest for a while and point blank refused to work. They had it sorted in three working days, and did so with a smile.
Thank you lads for your exemplary service, and for remaining calm when the steam was coming out of my ears!
Mr Petty. Mon, 3 September 2018
Nothing comes to mind. My pc was misbehaving, confused and suffering from dementia. It is now fixed.
Ms Macdonald. Mon, 3 September 2018
Great friendly service. Repaired my laptop in a few days and was emailed when ready to collect. Wouldn't hesitate to use again and would certainly recommend to others.
Ms Mclaughlin. Sat, 1 September 2018
I would recommend Juniper Green Simply Fix It to anyone with a computer problem. I spoke to two very helpful gents who were able to find and repair the problem with my computer in just a few days. Well done great service.
Ms Addo. Fri, 31 August 2018
Very satisfied with the service .
Ms Knight. Fri, 31 August 2018
I am extremely satisfied with the recent service and support and advice I have had from Simplyfixit at the Juniper Green and Bruntsfield branches and I am more than happy to recommend Simplyfixit to anyone requiring repair and/or help with their computers, iphones and similar gadgetry.
In all my dealings with Simplyfixit I have always been very pleased and impressed by the friendliness and willingness of all staff to help find a suitable solution to my computer queries.
Mr Chisholm. Thu, 30 August 2018
Great service and advice from ***.
Mr Coats. Mon, 20 August 2018
5 star service received during my experience
My iPad screen was repaired very quickly & in a professional manner.
I would definitely recommend simply fix it
Mr Mcbeath. Fri, 17 August 2018
My computer was in for repair and the service I received from *** and his colleague from start to finish was first class in the ***
Mr Clark. Thu, 16 August 2018
I brought my 6-year-old computer into the local Simply FixIT shop to have its RAM increased as I was unable to use a particular program that I use almost daily, to have the machine speeded up with a solid state drive, and unnecessary items removed. The work was described to me beforehand, carried out much more quickly than I had expected, new anti-virus software added and I was back up running with a rejuvenated machine that performed like new far more quickly than I had expected. It was important to me that I was not involved in the hassle of buying a new machine and wasting time loading replacement programs (I'm too old for that); what I needed was a repair to a machine that had given good service and which would continue to do so for the foreseeable future. Yes it cost me some money but I reckon the work is saving me time and was worth while. I am grateful to SimplyFixIT for simply and efficiently fixing it after lengthy telephone calls to remote program providers had not achieved the result necessary. Thanks SimplyFixIT!
Mr Attila. Wed, 15 August 2018
Quick service, high quality
Mr Greenoak. Mon, 13 August 2018
good customer relations
Mr Vickers. Thu, 9 August 2018
Had a cracked screen for 10 months but had no confidence in any repairers near home. Visited family in Edinburgh and learnt of SimplyFixIt. Dropped iPhone into Juniper Green shop at 11.30 and was impressed with professional attitude and smart premises. At 13.30 text came through to say it was done. All excellent.
Mrs Skae. Wed, 8 August 2018
I am very happy with the service provided. *** took the time to explain various points. I found his advice very helpful. I am in the process of re-installing various software and I hope I will not have to ask for further help.
Mr Adams. Tue, 7 August 2018
expensive improvments recommended by your staff have made very little difference to how pc operates.
Mrs Little. Thu, 2 August 2018
Great service at ***. Handed in an iphone with a badly smashed screen and was able to get the phone back that same afternoon even though not pre-booked. Cannot tell there has been a repair, phone looks as good as new!
Mr Harkin. Wed, 1 August 2018
THE SERVICE PROVIDER WAS INDEED ONLY
PERFECT AND HE VERY MUCH EXPLAINED TO
ME ALL THE WORK CARRIED OUT !. HE ALSO
TIGHTENED UP A LOOSE HINGE WHICH WAS JUST
EXCELLENT...THANK YOU FOR A TRULY GOOD
Ms Johnston. Mon, 30 July 2018
Fast and efficient service would recommend
Ms Procter. Thu, 26 July 2018
The staff could not have been more helpful.
Mr Stewart. Wed, 25 July 2018
An all round excellent service from *** at SimplyFixIt ***.
I damaged my MacBook Pro (dropped) which meant that the screen needs replacement. I had 2 options; take it to Apple or find a 3rd-party.
I work for *** and I was aware of SimplyFixIt through their continued advertising, So I decided to try there first.
The no nonsense assessment and pricing was exactly what I wanted and I was able to provide the details to my insurance company.
The works carried out were to a highly professional standard and I cannot recommend them highly enough.
Mr Sinclair. Mon, 23 July 2018
Mr Sinclair. Mon, 23 July 2018
I have been in touch and using simplyfixit helping me out with a number of problems...
...with first class success.
Thank You, Thank You, Thank You
Ms Lessels. Thu, 19 July 2018
Very efficient service. Thank you.
Ms Macleod. Tue, 17 July 2018
Excellent service and helpful customer service
Ms Crawford. Thu, 5 July 2018
Superb quailty service and workmanship from start to completion.
Mr Duffy. Fri, 29 June 2018
Quick job ,well done ,reasonable price
Ms Macaulay. Thu, 28 June 2018
Very prompt repair and luckily the part I needed was in stock. Highly recommend.
Mr Jones. Wed, 27 June 2018
The whole process was fantastic. It was very stressful when my HD failed, but I was filled with confidence that everything was being tried to recover as much of my Data as possible. I purchased a new enclosed HD and my recovered data was loaded onto it. I was delighted when I discovered that the important data had been recovered. Thankyou, Thankyou, Thankyou.
Ms Wiener. Sat, 16 June 2018
Very helpful and professional service.
Mr Smith. Sat, 16 June 2018
Speedy screen repair iphone now working fine
Mr Dean. Thu, 14 June 2018
I was satisfied from start to finish. A first class service and a first class repair jo done. Thank you
Mr Dodsworth. Wed, 13 June 2018
*** was very helpful from start to finish and rapidly diagnosed the root cause of my PC's problems. I felt that he knew exactly what he was doing and drew confidence from that. The fix was quickly implemented (new graphics card) and I am back up and running - great service, very professional. I would happily recommend *** & Simplyfixit if the need arose.
Mr Renwick. Mon, 11 June 2018
I was having problems from a recent Windows 10 update and could not access my photo albums. My laptop was also running very slowly. Action would be taken to regain access and a back-up would also be done on an external hard drive that I provided. It was recommended that a new internal hard drive would give me more speed. I can again access my photos and my laptop is working so much faster. I was given clear advice before work started. I am very happy. Thanks.
Mr Jefferies. Sat, 9 June 2018
Good service to get a screen replaced on a laptop. Although they only charged for the replacement screen, they also glued the outer casing together at no extra charge.
Mr Nisbet. Thu, 7 June 2018
Great service by *** at Juniper Green shop. I always use Simplyfixit for all my computer requirements. They are local, friendly, very knowledgeable, and competitive in pricing. Much preferred to using a large multinational, faceless outfit.
Mrs Farrell. Mon, 4 June 2018
Don't like having to pay up -front for a service I haven't had. Makes me feel not trusted to pay. I have been a customer tor many years and never defaulted on payment. They should be able to evaluate their customer, especially long -standing ones and not asked to be paid before job done.
Mr Owen. Fri, 1 June 2018
They quickly diagnosed the problem and quickly fixed it.
Mr Mcgregor. Thu, 31 May 2018
*** in store at *** was very helpful and the fix was completed very quickly - excellent
Ms Davies. Wed, 30 May 2018
I took my laptop in for repair after it crashed. The customer service I received was excellent - the repair was fast and efficient and I was kept upto date with the procedure. Excellent value for money.
Ms Manning. Mon, 28 May 2018
Very pleased with the service and found the personn in the shop very charming and patient with an older person .I
Ms Mckay. Mon, 28 May 2018
Really nice job. This guy knows what he is doing. Wouldnt go anywhere else.
Mrs Craig. Fri, 25 May 2018
Speedy over the phone diagnosis of the problem and equally speedy solving of the problem. Communication to update me was excellent. Expensive to have Windows 10 re-installed, however, and I wish there was some way Windows could be made to pay for it! Lap-top not quite recovered its previous condition but that is not the fault of this company I don't think? (maybe they could include a session in front of the computer with hapless customers?) Would definitely recommend Simplfixit.
Mr Williams. Wed, 23 May 2018
Great service and do not expect everyone to be good with technology!!
Mr Scott . Wed, 23 May 2018
Fast and efficient service delivered in the estimated time period for repair. Technician was helpful, knowledgeable and very pleasant to deal with.
Ms Mcdonald. Tue, 22 May 2018
You did what you said you would, my laptop is running more quickly. Thankyou.
Mr Glass. Tue, 22 May 2018
Very knowledgeable, efficient, helpful and very customer focussed.
Mr Tickle. Wed, 16 May 2018
first class service
Mr Sinclair. Mon, 14 May 2018
The service is great have used simple fix it on a few occasions never been let down never had any surprises.
The only negativity is there pricing.
Ms Wilson. Thu, 3 May 2018
Boring as it sounds I cannot find fault with my experience at Simplyfixit from start to finish,so well done to the team.
Mrs Wilkinson. Fri, 13 April 2018
The service from Juniper Green was excellent, particularly impressed with discount as we had bought from you before. Excellent communication and good value for money.
Mr Mathers. Thu, 12 April 2018
I can't suggest any areas of improvement based on my recent experience. I was given prompt attention, offered solutions and the repair was carried out in a very short timescale
Mr Taylor. Fri, 6 April 2018
good fast service ..replaced battery on my classic ipod
Mrs Fisken. Wed, 28 March 2018
Fantastic service. iPad screen fixed in super fast time to help me get away on holiday. Greatly appreciate it
Mr Johnstone. Mon, 26 March 2018
All good at Juniper Green branch. Honest and transparent about problem and clear about costs and timeline.
Ms Smith. Wed, 14 March 2018
Helpful, knowledgable and quick, no nonsense service.
Mr Baldock. Mon, 12 March 2018
excellent service , knowledgeable polite staff, I have used the service before and would highly recommend to friends and others.
Mr Mears. Mon, 12 March 2018
Very helpful and efficient.
Mrs Cull. Sat, 10 March 2018
The problems with my computer were dealt with promptly and efficiently. I was given advice about a possible upgrade, but no pressure was placed on me. I was able to discuss the problems with the two people I met at the shop. I will certainly use the service again.
Mrs Smith. Mon, 5 March 2018
Excellent service and repair was completed when you said it would be.
Ms Brennan. Tue, 27 February 2018
Very helpful service from *** staff, who replaced the screen in my i phone without any problem.
Ms Marshall. Thu, 15 February 2018
Speedy efficient service. I would definitely recommend to others.
Mrs Boyce. Fri, 9 February 2018
I was very happy with service I would recommend them to anyone who asked where to go to fix computer problems.
Mr Mcbain. Tue, 6 February 2018
good service and very pleasant and helpful assistant.
Mrs Glass. Mon, 5 February 2018
Great service, the assistant knew what needed doing. He took the time to answer all our questions and was very helpful.
Mr Russell. Tue, 30 January 2018
I have used simply fixity for many years generally a great company!
Mr Meikle. Mon, 29 January 2018
I was impressed by the knowledge and attention your staff gave me.
Mr Black. Fri, 26 January 2018
Good service at a fair price.
Mr Dudgeon. Tue, 23 January 2018
Can't think of anything to suggest. Will certainly recommend you to any of my friends or family who have a problem an electronic item.
Mrs Macintyre. Thu, 18 January 2018
Fantastic service and very knowledgable staff. Would definitely use again.
Mr Morton. Wed, 10 January 2018
The service was excellent in that I was kept informed of the status of the machine. However, because the scanner used did not detect the files, I was told they were lost and a re-install as original would be necessary. In the end if was not because the staff noticed something in the memory, and all files were restored. But it was an anxious two days waiting to know.
Ms Smith. Tue, 9 January 2018
Excellent efficient service.
Mr Greenoak. Sat, 6 January 2018
I have in the past recommended you and would again. I was very pleased with the service provided by ***
Mr Mcphail. Sat, 23 December 2017
Timely quick efficient .....great service.
Mr Berry. Fri, 22 December 2017
Phone repaired in 2 hours including new parts
Mr Chaudhry. Mon, 11 December 2017
I took my PC to the *** as I was having a lot of problems with the computer. *** checked the machine and carried out extensive diagnostics on the machine. The service overall was excellent.
Mr Macintyre. Sat, 9 December 2017
Having my PC for over two weeks trying to retrieve deleted files from my hard drive, is a long time.
Mr Panman. Fri, 8 December 2017
Very friendly and efficient staff
Yes, I would recommend Simplyfixit to my friends.
Ms Sibbald. Thu, 7 December 2017
*** was very helpful and set up my new laptop ( transferring information from my old one), very quickly.
Mr Rollo. Mon, 4 December 2017
Happy with service and way repair was handled. In an ideal world it would have been repaired quicker, but a week is perfectly acceptable. Yes, would recommend you to others.
Mr Hamilton. Mon, 4 December 2017
Excellent and very helpfull as allways
Mr Hunter. Sat, 25 November 2017
Would definitely recommend these guys - they were extremely helpful and offered sensible advice throughout the process of getting my old iMac back on the road again.
Ms Demarco. Thu, 23 November 2017
Brilliant service as always.
Ms Silver. Tue, 21 November 2017
I will always go to SimplyFixIt of I have any problems with my laptop. I have had to use their services twice recently, and my laptop was fixed quickly and efficiently at the Juniper Green branch. I will never go anywhere else to have any computer problems dealt with. *** was most efficient, and was able to explain what the problem was. Thank you.
Mr Scrimger. Mon, 20 November 2017
I was very pleased with the repair work done on my laptop and it is now working better than it ever was. The staff I dealt with were both pleasant and courteous.
Mr Taylor. Mon, 20 November 2017
Excellent service, first class information and advice, works carried out quickly and all explained, great communication and a very reasonable cost, without ever trying to upsell any extras. Would highly recommend.
Mrs Graham. Wed, 15 November 2017
I had a cracked screen on my iphone and they sorted it within 2 hours. I was really impressed with the service however, the cost was a bit steep as it was £*** to fix it plus another £*** for a new button.
Mr Rowe. Wed, 15 November 2017
No suggestions for improvement. Well satisfied with customer service and with the job done.
Mr Dick. Sat, 11 November 2017
The display on my 7y-o iMac27 suddenly stopped working, thereby aborting start-up. Called Simplyfixit's local branch, was invited to bring the beast round for inspection. Immediate, very clear and non-technical diagnosis (confirming my own suspicion). Accepted option of a 're-worked' component (obsolete Mac-model ) and authorised repair. Was kept updated on progress and advised as soon as complete. Not cheap, but that was down to the Part - excellent friendly service; highly recommended.
Mr Blance. Fri, 10 November 2017
I would certainly commend your service and attention. My only problem is self understanding. At 87 years old I am finding it difficult to cope with my new computer although it is essential, no longer being able to drive, need it for shopping and for emails to maintain contact.
Have been using your Juniper Green branch now for a number of years without complaint, only praise.
Mr Hamilton. Wed, 8 November 2017
Two weeks since placing deposit and order for a new computer and still waiting.
Ms Wiley. Mon, 30 October 2017
I was very satisfied with my computer repair and would definitely recommend Simplyfixit
Ms Hurley. Thu, 26 October 2017
Completely satisfied took my grandsons phone in on the Thursday as would not charge was ready for collection on the Friday morning with new part fitted
Mrs Mcgregor. Thu, 26 October 2017
Always helpful and pleasant service. When there has been an update/upgrade of windows would it be possible to warn people that they might then have other problems? In my case it was that the PC refused to recognise the printer whatever I did. So printer and PC had to go to shop to be sorted! This was done the same day which I was glad of.
Mr Harris. Tue, 17 October 2017
Andrew in juniper green was very helpfull, informative and knowledgeable. Very good service provided.
Mr Brown. Wed, 11 October 2017
When I bought my replacement computer, I was happy with what was offered but what transpired was not as promised with a result that the finer setting up of the computer have taken much longer than anticipated. I now realise that I'm going to be trying to rebuild my monzilla email address book for a long time and would have been obliged if this had been pointed out at the purchase point. The move from windows 7 to 10 has also been difficult and some tutoring (as promised) would have been helpful.
Mr Calder. Wed, 11 October 2017
Great service with giving you all the options to your issues. A very reasonable business.
Mr Birse. Wed, 4 October 2017
*** at the Juniper Green branch is very helpful and explains things in a way that you can understand if you are not sure
Mrs Wilkinson. Wed, 4 October 2017
Unavoidably distracted by phone calls and other customers
Mr Rodier. Fri, 29 September 2017
Excellent & speedy service, very quick turnaround to replace smashed phone screen
Mr Macfarlane. Wed, 27 September 2017
I have been using Simply Fix It for many years now and have been satisfied or happy with them on each occasion.
This time I bought a new Lenovo laptop for my daughter and the only complaint (minor one) that I have is that the sound quality on the device is very poor. On further research I found that this is a common complaint with Lenovo as they only have one speaker (and a poor quality one at that). Therefore it is not possible to listen to stereo. It would have been useful if this had been pointed out. Unfortunately when I left messages with Simply Fix It they did not contact me, but I was impressed with A.J. as I eventually went into the shop and although he could not help with the Lenovo speaker he was able to find a pair of wired speakers, which my daughter could use. So a big thank you to him.
Mr Birse. Fri, 15 September 2017
Having used Simplyfixit before I had no hesitation using them again. Laptop working properly again and excellent advice and explanations.
Ms Hurley. Fri, 8 September 2017
Excellent service had been unable to back up over 20,000 photos and 1,000 videos to the cloud as my Mac old and very slow. Handed Mac in and everything including documents all done in a few days. Would definitely recommend I am very pleased with the service and can access all the photos and videos on my iPhone which downloads very quickly so pleased with that. Very helpful staff who phoned and explained everything as my son handed in computer for me
Mr Lukianov. Mon, 4 September 2017
The service was very good and employer was very polite and professional. However, the price is quite high *** for simply checking the laptop. It would be perfect if you could reduce the price.
Mrs Young. Fri, 1 September 2017
Problem solved very quickly, friendly staff .will use again if needed
Mrs Farthing. Tue, 29 August 2017
Excellent service every time
Mr Mchardy. Fri, 25 August 2017
my new printer was activated by yourselves although all printers are operated similarly I am unable to do a basic scan and print. I would like further support just to get the manual for use in my lap top. Including if necessary hep understanding computer-printer jargon
Mr Balmain. Wed, 23 August 2017
Due to staff absence there was a very minor breakdown in communications. That aside the service was excellent and I would certainly recommend and return to simplyfixit.
Mr Rosie. Mon, 14 August 2017
Would definitely recommend. Found upfront cost a bit off-putting but it does not deter me from using you in the future.
Mr Shanks. Sat, 12 August 2017
Request was to replace an iPhone 6S screen.
There wasn't a replacement screen in stock, but I was advised Mon or Tues for the part to be stocked. However, when I went in on Wed, still no screen in stock.
This is poor service for a number of reasons:
- I'm surprised this was out of stock in the first place, I'd have thought this would be a regular replacement request?
- No phone call to advise my phone hasn't been fixed by Tues.
- Still not in stock by Wed pm.
Ms Muckersie. Fri, 11 August 2017
Helpful and quick service provided.
Mrs Miller. Mon, 7 August 2017
I have recommend SimplyFixIt to friends and family. I use the Juniper Green branch and the staff are most helpful, especially talking the patience to explain anything that an older person can't pick up first time.
Ms Mcdougall. Sat, 5 August 2017
We always receive pleasant and competent service and would recommend to friends and family
Mr Woodhouse. Fri, 4 August 2017
Very helpful and solved the problem quickly
Mrs Tansey. Wed, 2 August 2017
i would never go passed this company Every computer, laptops, and I Pads.WE HAVE all purchased with them and breakdowns
There after care service is brilliant .Always giving a helping hand if you are stuck with anything.The staff are all excellent and they know there stuff.
I have just bought a I.PAD 12.9 258GB and i am going to pick it up at the beginning of the week.If ia not sure bout anything .There is a staff member ready to give a helping hand,
They have quite a few shops now and i am sure they will continue to grow.The one shop we have always been JUNIPER GREEN BRANCH .This is so convenient for us as we stay in Baberton plus easy parking .Looking forward to using my new I PAD 12.9
FINALLY I WOULD HAVE NO PROBLEM IN RECOMMEND THEM TO USE THIS COMPANY
Mr Herbertson. Wed, 2 August 2017
Fixed my screen and battery even tho the phone was so damaged it is now unusable
Mrs Didcock. Mon, 31 July 2017
I was delighted with the service I was given to fix my iPhone and would definitely recommend the shop and won't hesitate to return again in the future.
Mr Conway. Fri, 28 July 2017
Great customer service and quick
Mr Chaudhry. Sat, 15 July 2017
All areas are spot on.
Mr Fraser. Thu, 13 July 2017
Mr Forsyth. Sat, 8 July 2017
The young man at Juniper Green was most helpful and helped to identify and resolve my problem. I have always used the shop at JG and have always come away satisfied with the service. I Have no hesitation in recommending simplyfixit and will continue to use it as my first port of call with any future computer needs.
Mrs Mccafferty. Wed, 5 July 2017
Good clear advice and options as to how to fix the problem with my laptop. I decide to get some additional software added and the work was done that afternoon.
I have used the Juniper Green store on a few occasions and have always been very satisfied with the service provided and would definitely recommend this store to my friends.
Mr Taylor. Tue, 4 July 2017
I used this company for a simple screen upgrade. Yet the attention I received would be expected for a multi thousand pound contract. Extremely polite and rapid response through out as I. struggled to find the info needed. The same attitude and attention were found when I took my laptop into be fixed. All in all a great customer experience. I foind nothing that could be improved upon. Five star service which I am telling anyone who stands still long enough they must try.
Mr Irving. Mon, 3 July 2017
The Assistant provided me with a comprehensive assessment of my computer's problem and assisted me in answering questions which I posed. I considered his help was extremely valid.
Mr Greenoak. Sat, 1 July 2017
Completely satisfied. Always very helpful.
Regards to *** in his new location
Mr Black. Fri, 30 June 2017
Excellent service for a fair price
Mr De Lima. Wed, 28 June 2017
Very satisfied with all aspects apart from the fact that repair took longer than estimated
Mr Thompson. Mon, 26 June 2017
I bought a new laptop through Simply fix It in ***. The advice, service and support, throughout the transaction, was of an extremely high standard. I am now happily bac on line and working fasrter and more efficiently than before.
I have already recommended your *** to my Family & Friends.
Mr Burns. Mon, 26 June 2017
Quick service and reasonable price. Plus shop is nearby home so convenient.
Mr Bradly. Thu, 22 June 2017
Excellent advice and service but unfortunately the offer to copy my hard disk to the new machine resulted in the loss of all my data and the loss a laptop I intended to keep to play DVD's which rather tainted the procedure..
Mr Stewart. Wed, 21 June 2017
Excellent first rate sorted our problem within a few days
Mr Christison. Wed, 21 June 2017
Clear timescale of the product return should be given to customer before payment is taken. Had I known it would be 4-5 days I would have used another service. Also told I would hopefully get it back on a Saturday, but was infact Monday by time it was returned.
Also, didn't get £*** off from retweet as was told if should have been asked for at time of purchase. However, this is unknown to customer before payment taken.
Mr Mason. Mon, 12 June 2017
Initial £*** charge surely not necessary although the final service received was adequate.
Please bring back the original staff member to ***
Mr Polson. Thu, 8 June 2017
Very satisfied with help given, will recommend you to others
Ms Ward. Tue, 30 May 2017
Very professional service
Mrs Silver. Mon, 29 May 2017
I was very satisfied with the help I received from *** at the Juniper Green Branch. I had been taken in by a scammer and my laptop had frozen. *** quickly diagnosed that I had been scammed and assured me that he could fix it and everything would be sorted. He was so calm and reassuring at the time when I was so stressed about someone getting access to all my personal details.
My laptop was fixed and ready in 3 days. I am so impressed. I will always recommend Simplyfixit to anyone who needs help with computers. They are the best.
Mr Mclean. Thu, 25 May 2017
*** in the shop was extremely helpful and explained exactly what I needed to fix my MAC.
Great service and no hesitation in recommendingyou in future.
Mr Hutchison. Fri, 5 May 2017
Had a very good and clearly explainded issue with my computer. I went ahead with the repair and now works better than before. Thanks ***
Mr Valvona. Fri, 28 April 2017
Standard price for repairs (£*** exc. parts) is totally extortionate and prohibitively expensive prompting customers to seek more viable alternatives. Used to be £*** and whilst this was very expensive was very occasionally just required. At £*** under no circumstances would this be actioned.
Mr Hampson. Fri, 28 April 2017
On the whole the repair/service was carried out well, to time. The only issue - which was essentially minor (although I couldn't work out how to fix it) - was that the machine came back with the American set-up keyboard. This was promptly fixed on a return visit.
I accept that such things can easily happen when busy. My laptop now works well and faster.
Mr Crombie. Mon, 24 April 2017
Good service will use again.😊
Mr Stewart. Wed, 19 April 2017
Good that you are 6 days a week including bank holidays.
Ms Morgan-thomas. Wed, 19 April 2017
I was very satisfied with the service provided both for MacBook and iPhone and I like the convenience of a local shop.
Ms Solinas. Fri, 14 April 2017
very happy with servie
Mr Jackson. Tue, 11 April 2017
*** explained the process clearly and how the fault could not be fully repaired.
Mr Girdler. Fri, 7 April 2017
i was satisfied with the repair time. cost of repair i felt was high, not offered the option of extended glass repair offer.
yes i might recommend the shop.
Mr Buchan. Fri, 31 March 2017
Mr Johnston. Wed, 29 March 2017
I would recommend you to others in need of help with their PC
Mr Rowe. Thu, 23 March 2017
Computer needed a new battery. Everything explained and new battery fitted. Well satisfied.
Mrs Landor. Tue, 21 March 2017
staff member was very helpful
Mr Brady. Mon, 20 March 2017
I put my computer in for repair but was told by *** it was not fixable which was a bit of a blow. On the other hand he was helpful in explaining the options and I decided to purchase a new computer from him. He then switched all the important data from the old machine and I was up and running. Very happy with the new computer and the service that I got.
Mr Thompson. Tue, 14 March 2017
I was given sound advice on the problem with my laptop. Then an efficient service and repair.
Carried out in good time and in a most helpful manner.
Mr Hendry. Mon, 13 March 2017
Very good analysis and subsequent problem solving
Mr Brady. Sat, 11 March 2017
I was disappointed that my computer could not be repaired. Expensive news! Nevertheless the support that I got in getting a new computer was very helpful and the setting up of the machine was just fine. The 10% discount helped the pain a little. I had used your firm a few years back and felt comfortable about returning
Ms Brownlie. Wed, 8 March 2017
Andy was fantastic! My ghds needed repaired and he repaired them within hours!! Super fast service and he was professional and friendly too.
Mr Clark. Mon, 6 March 2017
The Simplyfixit operative was very welcoming and helpful. He did everything he said he would to resolve the problem, and I am very happy with the result. I would certainly use Simlyfixit again and recommend it to friends and colleagues.
Mr Jones. Thu, 2 March 2017
Mr Lithgow. Mon, 20 February 2017
A good service, helpful ,knowledgeable staff .
Mrs Farrell. Mon, 20 February 2017
Pleased with the speed of repair
Mr Barrie. Mon, 20 February 2017
Very helpful and old PC now back worl
Mrs Webber. Thu, 16 February 2017
Prompt repair and lap top fully restored.
Ms Fruish. Thu, 16 February 2017
I have used simply fix it a few times before and always found them very helpful, even if only giving me advice at the time. I have recommended them several times and will continue to do so.
Mr Fisher. Mon, 6 February 2017
Was satisfied with the work carried out
Mr Campbell. Thu, 2 February 2017
The service was first class!Thank you!
Ms Blaikie. Fri, 27 January 2017
Review pertains to the repair to my apple MAC.
Really helpful service, prompt repair and reasonable cost.
A very happy customer, would definitely recommend to others.Thanks
Mrs Wright. Fri, 13 January 2017
No text to say phone was ready when fixed
Helpful at start though
Mrs Auld. Wed, 11 January 2017
Excellent service very helpful
Mr Bernard. Wed, 11 January 2017
I was impressed with the work you did. Very good repair job. However i was informed that there would be a discount of £10 if i retweeted about simply fixit. I did the retweet yet was charged the full amount. Id like to know if that promo which you did was just a falsehood or scam?
Mr Diack. Fri, 6 January 2017
There is nothing in particular
Mrs Robertson. Tue, 3 January 2017
I have used Simplyfixit three times now and think they are great. The staff are very nice,helpfull and fix the problem promptly. I wouldn't use anyone else.
Mr Stewart. Thu, 15 December 2016
Service good. Would recommend to others.
Mrs Watson. Sat, 10 December 2016
Very speedy service, pleasant staff,problem sorted very quickly,and good advice given.
Recommend to anyone.
Mr Bailey. Mon, 28 November 2016
I was very satisfied with the service, the problem was identified and explained to me, the disk was changed and I asked to get the memory upgraded. All done well the content of the old disk was reloaded with no problem and at a reasonable price.
The man in the shop was helpful, knowledgeable and polite.
Mrs Mcdonald. Tue, 22 November 2016
The service from *** at the Juniper Green shop is very good, prompt and he explains everything fully.
I think the flat rate fee is expensive for a small repair and I know that this puts some people off using simplyfixit and going elsewhere for a much better price.
I think it would be to your advantage to have two levels of fee.
Mr Boyle. Thu, 17 November 2016
I had cracked the screen on my iPad Air. simplyfixit at Juniper Green gave me a straightforward assessment and I subsequently let them replace the screen. They texted me when it was ready and made sure that I was satisfied before I left the shop. My iPad functions perfectly. Very happy to recommend to others.
Mr Beattie. Wed, 16 November 2016
Very efficient --big help --more to follow
Very satisfied with service
Mr Blance. Thu, 10 November 2016
*** @ Juniper Green is helpful in every way and I would of course recommend his expertise to others.
Mr Hamilton. Tue, 8 November 2016
Support was friendly and helpful. Happy with all aspects of service exept think spare parts were slow to order/arrive. More effort to fix in shorter time would be appreciated. I use my computer to help run my business and 9 days is a long time to be without it.
Mr Walker. Fri, 4 November 2016
Simply fix it , customer service was excellent, and staff at the Juniper green branch very friendly.. Problems were promptly diagnosed and rectified and the price was right.
Many thanks ***
Mr Miller. Wed, 2 November 2016
No improvements needed. I have gone to your Juniper Green branch for years and found the service from *** excellent. He is very pleasant and so helpful in explaining everything, even when I don't understand he finds a way to help. I have recommended several people to go to your Juniper Green Branch.
Mr Murdoch. Sat, 8 October 2016
Excellent service - kept informed throughout. Thanks
Mr Burns. Thu, 6 October 2016
great service and advice from guy in shop - as usual
Mr Scott. Mon, 3 October 2016
I would like to say I can not offer any improvement requests as I am very pleased with things as they are.
Mr Stirling. Wed, 28 September 2016
I found the advice and help of *** to be excellent and was kept informed of what was happening. The other members of staf were alos good.
Mr Mcbain. Wed, 28 September 2016
always very efficient and even more importantly, helpful!
Mrs Hindle. Fri, 16 September 2016
Excellent and prompt service!
Mr Bridges. Sat, 20 August 2016
Very happy with the service.
Mrs Heary. Fri, 19 August 2016
Excellent service would recommend.
Mrs Mair. Thu, 18 August 2016
Your man at the Juniper Green branch is first-class. He has a very good manner and wastes no time in assuring you that everything is going to be OK. The last thing you want is someone who tuts and makes out that he has a virtually impossible task ahead.
Mrs Mcgovern. Tue, 16 August 2016
Couldn't have been more helpful
Mr Gordon. Tue, 16 August 2016
Excellent result, fast response as usual.
Very knowledgeable staff.
Mr Blamire. Thu, 11 August 2016
Excellent service from extremely helpful operative
Mrs Carnochan. Mon, 8 August 2016
Experience overall was excellent - friendly service and kept us updated regularly. well done !
Mr Adamson. Wed, 27 July 2016
Excellent service at Juniper Green, as always.
Mr Boyle. Tue, 19 July 2016
Excellent service throughout, nothing too much trouble. Would definitely recommend them for anything to do with computers.
Mr Hampson. Fri, 8 July 2016
I made the mistake of allowing someone to take control of my laptop. I went to Simplyfixit in Juniper Green. I was treated very sympathetically rather than as an idiot (which is what I felt like), and my machine was cleaned up. The service felt very personal, and confirmed belief that Simplyfixit are a company to turn to in times of need, and when advice is required.
Mr Chaudhary. Mon, 4 July 2016
Excellent Service every time
Mr Brown. Sat, 25 June 2016
Completed repairs quickly and judiciously
Mr Barrow. Tue, 24 May 2016
Informative, knowledgeable, helpful - just what I have come to expect from SimplyFixIt over the years.
Mr Chaudhry. Tue, 17 May 2016
Excellent service, any improvement will make it even better
Mr Hamilton. Thu, 5 May 2016
Delighted as before and would highly recomend your services
Mr Milne. Mon, 2 May 2016
Assistant very helpful and knowledgeable
Mr Folland. Thu, 28 April 2016
Professional friendly service.
Mrs Hogg. Tue, 19 April 2016
Very helpful and patient to someone who is not computer literate and took time to explain things.
Dr Tilak. Mon, 18 April 2016
I received a brilliant service- thank you to your staff!
Mrs Demarco. Thu, 14 April 2016
Mr Elliot. Mon, 11 April 2016
Mr Macfarlane. Sat, 9 April 2016
Perhaps more frequent updates
Mr Laftavi. Thu, 7 April 2016
The Juniper Green branch provide a very good service with good communication and clear documentation.
A matter that needs attention however are the tiled entrance steps which are in a bad state of repair and pose a safety hazard to customers.
Mr Downie. Sat, 2 April 2016
Very nice and helpful staff
Mrs Galloway. Wed, 30 March 2016
On both occasions you've had my laptop in for repair in the last 3 years, the service has been just perfect. Fixed both times and quickly too, thank you very much.
I'd definitely recommend Simply-Fix-It to chums - indeed I have!
Mr Harry. Fri, 25 March 2016
great caring service where problems are solved
Mr Adamson. Tue, 8 March 2016
Very pleased with the outcome - the computer is faster than it has ever been. When I took it in for repair I was told that they were very busy and may take longer than usual. I was entirely happy with that, in other circumstances I may not have been. I am not sure how many times I have used Simplyfixit but I am always satisfied with the result.
Mrs Hindle. Mon, 7 March 2016
Efficient and effective service
Mrs Scott. Mon, 22 February 2016
Very helpful and willing to answer what might seem like daft questions.
Mr Speirs. Mon, 22 February 2016
*** in Juniper Green was a great help and kept in communication giving us updates during the repair to my Grandsons eye pad.
Mr Loftus. Fri, 19 February 2016
Great guys to deal with, know there stuff and give u there time with ease ............ top blokes and a quick service.
Mr Syme. Tue, 16 February 2016
Very pleased with the service. The cost of the repair was the same as it was s couple of years ago which was very pleasing.
Mr Forbes. Mon, 15 February 2016
Faster repair time as laptop was in shop for 10 days
Mr Swa. Mon, 8 February 2016
The service was good. *** did his best explaining the technical issues...one thing I would like to suggest is to have more staff at the Juniper Green branch..it took slightly longer than I had hope to fix it.
I certainly would recommend others .
Mr Shirsinger. Tue, 2 February 2016
Positive, efficient and friendly service and would recommend this company to anyone.
Mr Shaw. Fri, 29 January 2016
Our local manager in Juniper Green is really helpful and will try to address any issues that arise. WE are very fortunate to have him in the area and he is my first port of call with any computer issues I may have.
Mr Blamire. Fri, 22 January 2016
Excellent service and no complaints whatsoever
Mr Bennett. Wed, 20 January 2016
Simplyfixit is definitely the place to go when your computer is misbehaving..I Have gone there more than once and have always been given excellent service from friendly people who know their stuff. I would not go anywhere else.
And as for recommending Simplyfixit to other people: I already have.
Mrs Crawford. Tue, 12 January 2016
Always great service from *** at Juniper Green.
Mrs Keegan. Tue, 29 December 2015
Service help and attitude has always beens superb. Help and assistance have always been readily forth coming. I have dealt with with ***, *** and *** not sure of spelling) and i found their .knowledge and manners amazing. Would recommend to anyone.
Mr De Lima. Fri, 18 December 2015
Courteous service, prompt repair effected in run-up to holiday period & guaranteed repair. Good impression of competent reliable work.
Mr Vinnie. Wed, 16 December 2015
More effort to fix problems.
Have found your Juniper green shop very helpful and personable.
Mr Tait. Wed, 16 December 2015
We were very satisfied with the service we received. We were kept updated at all times and the work was carried out to our complete satisfaction. We would certainly recommend anyone to Simplyfix it if they had any problems.
Mr Miller. Tue, 15 December 2015
Excellent and friendly service! Very helpful and knowledgeable staff. Highly recommended
Mrs Brosens. Mon, 14 December 2015
I would recommend your services.
Mr Cantle. Thu, 10 December 2015
I can make no judgment how to make the service delivered better, as it was exemplary.
Although I must say the process of getting in touch directly with the outlet is somewhat time consuming and cumbersome process.
Mr Mackay. Thu, 10 December 2015
very good good skills
Mr Gordon. Tue, 8 December 2015
Excellent repair to a damaged phone. The ordering of the part was rather slow, which may have been related to the time of year. I've also had them repair several phone screens and PCs for family members, and I recommend them for technical expertise.
Mr Williams. Fri, 27 November 2015
Juniper green answered everything asked of them
The staff are great and I would recommend the place to everyone
Mr Davies. Wed, 25 November 2015
Mr Tatton. Fri, 13 November 2015
All areas excellent, already recommend to others. Chap at Juniper Green is really good. He gets very busy attending to customers at the counter and must find it difficult to get on with the repair work in the back shop. I wonder if he could do with an assistant.
Thanks for sorting my desk top's registry corruption.
Mr Lee. Wed, 4 November 2015
Always are very helpful.
Mr Blamire. Mon, 2 November 2015
Excellent service and very helpful, patient and pleasant gentleman in shop.
Mrs Tansey. Fri, 23 October 2015
I have been a customer with them for 6 years and over Iwe have bought computers laptops iPads Mac air. Any time things have gone wrong I always take it to *** at Juniper Green He is great and talks through any points you don't understand and fixes the problem He also keeps you up to speed as to when it's going to be ready Great guy Have no hesitation in recommending him and the company
Ms Knight. Wed, 7 October 2015
From my initial phone call to the shop in Juniper Green (from where I bought the computer in April 2014) describing the problems I'd been experiencing with my computer to the very speedy resolving of the problem/s I was delighted with all aspects of the work/repairs carried out and the friendly, professional, polite and understanding way each member of staff attended to my request.
So long as your business standards do not falter and providing your excellent customer care is maintained I am certain the future of Simplyfixit will continue in a favourable and profitable manner.
Mr Elliot. Mon, 5 October 2015
The staff where excellent
Mr Birse. Sat, 3 October 2015
I Have used Simplyfixit twice now and their service is excellent, and the staff are very helpfull
Mrs Hogg. Thu, 1 October 2015
No Improvements required as far as I was concerned. Staff very helpful.
Mr Wilson. Thu, 1 October 2015
Everything was excellent. *** was very thorough and helpful. Thank you.
Mr Blamire. Wed, 9 September 2015
Very good service - obliging and exactly to time scale given
Mr Douglas. Tue, 8 September 2015
Well satisfied, couldn't be any more happier thank you
Mrs Miller. Tue, 25 August 2015
excellent service, took a week, but laptop returned in working order. not computer literate but technician explained everything and very helpful.
Mr Sibbald. Mon, 24 August 2015
Friendly approach good communication
Solved my problem, very much appreciated
Mr Mcrae. Tue, 11 August 2015
Excellent - Friendly - Honest advice and will def use SimplyFixit again!
Mr Loughlin. Tue, 4 August 2015
*** at Juniper Green has repaired a number of my family's computers.
He has a great attitude and always provides an excellent level of service with a personal touch.
Mr Morris. Mon, 27 July 2015
Mr Diack. Mon, 27 July 2015
for me nothing to add
Mr Wilson. Tue, 21 July 2015
Excellent customer experience. *** even provided a solution to keep my online until the replacement part was received and fitted. This was completed within the timescale quoted.
Mrs Henderson. Mon, 20 July 2015
Great service. Item arrived quickly and intact.
Mr Mccue. Mon, 20 July 2015
Only really the car parking!
Mr Glass. Tue, 14 July 2015
Everything was great.
Mr Barrow. Wed, 8 July 2015
The usual excellent, very helpful service from Juniper Green branch (***).
Mr Harry. Tue, 7 July 2015
It would be so much easier to be able to ring the store directly rather than via the Bruntsfield store
Mr Martin. Tue, 7 July 2015
Mr Scott. Fri, 3 July 2015
Very pleased with service as it is,would certainly recommened you to others.
Mr Mackay. Wed, 1 July 2015
Alister is a very capable young man and very good at his job. Any time I have a problem he always has time to spend with the customer to resolve the fault. Very good at what he does.
Mr Valvona. Mon, 29 June 2015
No Comment - Excellent service
Ms Payne. Sat, 20 June 2015
I have used Simply fix it several times now for hair straightener repairs and replacement iPad screens. Excellent service always and very user friendly.
Mr Webster. Sat, 20 June 2015
Service is good although one week is perhaps a long turnaround time if computer in heavy use. Feedback from *** at Juniper Green was very good and informative.
Mr Wielopolski. Thu, 11 June 2015
Very good customer service and fast turn around. I will use your services again. Thanks.
Mr Stirling. Wed, 10 June 2015
Everything went very well despite me presenting you with a great problem. *** was excellent and I have already recommended others.
Mr Chaudhry. Tue, 2 June 2015
Everything excellent in all departments
Mrs Watt. Thu, 28 May 2015
The service I received from both centres was brilliant - the assistants were experts and were able to explain technical matters in non-technical language.
Mrs Barr. Tue, 19 May 2015
Excellent friendly service carried out in a thorough and professional manner
Ms Cruickshank. Fri, 15 May 2015
Delighted with help and assistance I was given in the Juniper Green branch. Everything was explained clearly to me and any questions I asked were dealt with in a sympathetic and patient manner.
Mr Bennett. Thu, 16 April 2015
Service is high quality,fast and very friendly. If you have a computer problem this is the place to go, I would recommend it totally. Indeed, I already have to a couple of people.
Mr Ballantyne. Sat, 28 March 2015
Very pleasant and quick repair and also explained the problems
Mr Gilroy. Fri, 20 March 2015
Helped very quickly and ai was very grateful good service
Mr Buchanan. Thu, 12 March 2015
Extremely satisfied with the service and the time that was taken. The cost was reasonable as well
Mr Burns. Mon, 9 March 2015
good advice and reasonable price.good manner.
Mr Dickson. Wed, 25 February 2015
The only reason for not giving 5 stars was that I had to follow up progress as no contact had been made with me.
Mr Jacobs. Fri, 20 February 2015
From my recent experience, which from first discussions to completion of the relevant order, was excellent, and would not hesitate in recommending "simplyfixit" to others.
Mr Elliot. Sat, 14 February 2015
No hassle peace of mind. Great service
Mr Morris. Fri, 13 February 2015
Mrs Black. Fri, 13 February 2015
Excellent service from very friendly staff
Mrs Gordon. Thu, 12 February 2015
I was delighted with the order procedure. The customer support was extremely helpful and I would certainly recommend you to others
Mrs Wilson. Wed, 11 February 2015
The staff were friendly and helpful. The problem was identified and corrected. I was very satisfied. It is I good to know I can get a good level of service anytime.
Mr St John. Fri, 6 February 2015
I would recommend you to others.
An improvement would be to make a big effort to update clients in the time scales you have communicated.
Mr Scott. Mon, 2 February 2015
You are as far as I am concerned provide an excellent service with very knowledgable staff.
Mr Saddler. Mon, 2 February 2015
The service and workmanship was excellent. I would and have recommend you to others. A very professional service.
Mr Plummer. Sat, 31 January 2015
Great service as always.
Mr Watt. Sat, 31 January 2015
All service was completely to my satisfaction
Mr Chaudhry. Thu, 29 January 2015
Your service is excellent. You are improving all the time.
Keep up excellent work.
Mr Shaw. Thu, 22 January 2015
I have always found the service and assistance provided by SimplyFixIT to be excellent. They take time to ensure that our computer needs are addressed and are really good at follow-up to ensure closure on issues. We shall continue to recommend and use the company where possible.
Mr Leadbetter. Mon, 19 January 2015
Very satisfied with the service. Pleasant ambience.
Mr Lithgow. Sat, 17 January 2015
Good service, have used them twice with no problems
Mr Hampson. Fri, 16 January 2015
I took my laptop in to have a malware check and to have more memory added to try to speed things up. I was received cordially, my reasons for coming in were fully discussed, and I was well satisfied with my visit. Subsequently, I was kept informed on progress (as had been promised), and the machine was ready on time. I would definitely recommend Simplyfixit to others.
Mr O`neill. Sat, 10 January 2015
SSD upgrade and RAM upgrade on my HP laptop. Took less than a week including the time to order the parts. Kept up to date throughout the work. Would recommend.
Mr Anderson. Tue, 6 January 2015
Excellent efficient service would recommend to others.
Mr Priest. Sat, 3 January 2015
Very helpful and professional service.
Was kept fully informed at all stages.
Mr Bennett. Fri, 19 December 2014
Excellent service, advice and assistance
Mrs Tansey. Fri, 12 December 2014
I have dealt with Juniper Green branch for many years and spent a lot of money buying laptops I Macs And IPads Recently bought a I Pad Air 2 but found that they didn't know enough about the new I Pad Air 2 *** s been great but I think he should be given one This is not a complaint its nearly and observation He is a great guy and knows his computer skills and is very customer friendly I hope you take this into consideration He knows his stuff But along of the new I Pad 2 I can see it would be a great options for him to use one on site Many thanks for your help *** through out the years Merry Christmas ***
Mr Harry. Tue, 9 December 2014
Alastair's service and standards are great
Mr Mcdougal. Sat, 29 November 2014
This visit was to renew our security but any time we have had a fault with our laptop we have received excellent service
Mr Crawford. Mon, 24 November 2014
Mr Sutherland. Sat, 22 November 2014
The service I received was first class the people I spoke to were extremely helpful and gave good guidance and support. I was confident in their ability and would have no hesitation in recommending them to others
Mr St John. Thu, 20 November 2014
Very polite and knowledgable service.
There were a couple of issues that delayed the return of my laptop but this in itself was not a problem.
Very satisfied with the quality of the work
Mr James. Thu, 13 November 2014
Everything went well apart from not being ready on the day promised but I was pleased with the result.
Mrs Skae. Tue, 11 November 2014
George was very helpful and work was carried out speedily.
Mr Chesser. Tue, 28 October 2014
Thank You, I was very satisfied with the whole process and would certainly be willing to recommend you to others.
Mr Russell. Mon, 22 September 2014
I have been very satisfied with my long standing use of this fine company, no problems to date.
Mr Melville. Tue, 9 September 2014
Mr Blamire. Mon, 8 September 2014
Customer care and service were both excellent
Mr Anderson. Sat, 6 September 2014
Fast efficient service without any IT jargon to bamboozle the unknowing. Laptop fixed within 2 days when 7 had originally been quoted.
Ms Mcdowell. Sat, 23 August 2014
Very happy with the service and procedures. Well explained.
Mr Mckay. Fri, 15 August 2014
Met with warm and friendly welcome .My requirements were fully identified and understood very quickly. My information transfers were completed within a few hours .The period of time I was out of contact was minimal giving the scale of the task
I will certainly continue to use this company and recomend them to my peers
Mr Russell. Thu, 14 August 2014
Excellent service! no complaints whatsoever
Mrs Mcdonald. Wed, 13 August 2014
Alastair in the Juniper Green shop is very good, helpful and informative, excellent interpersonal skills.
I feel the standard £99 to carry out an investigation is steep and there are certainly better priced competitors.
The service itself is very good, pretty quick and of a high standard.
Mr Burns. Fri, 8 August 2014
Exellent service as usual from Alitair.
Mr Ogilvie. Tue, 5 August 2014
I was very happy with the speed and great customer service. A rare thing in this day and ages. Computer runs like new :)
Mrs Wilson. Sat, 26 July 2014
The end result was excellant. We did wonder why a diagnostic test did not identify all of the problems. The second trip back with the computer resolved remaining ones.
Mr Chaudhry. Mon, 7 July 2014
Service is excellent. Engineers marvellous, polite, helpful and full of knowledge of present day technology.
Mr Elliot. Tue, 1 July 2014
Great service no fuss
Ms Watt. Thu, 26 June 2014
Service was excellent on all counts. I particularly found advice and explanations helpful.
Ms Williams. Tue, 24 June 2014
My computer, after a paid for download for driver updates from AVG, refused to reboot. Alistair at Juniper Green Simplyfixit did a fantastic job of retrieving data and restoring Office etc. The computer is now working better than it did when new in 2009. Thank you Alistair. Your completion date estimates were always optimistic but the finished article was well worth it.
Mr Brown. Mon, 16 June 2014
Service was excellent - only problemo if it is one that is - is that *** gives discount on Wednesdays to over 60's and *** doesn't.
Ms Sinclair. Wed, 11 June 2014
Excellent customer service. I highly recommend.
Mr Mclennan. Fri, 6 June 2014
Used simplyfixit before and as always the service is first class.
Mr Seath. Mon, 26 May 2014
Friendly, open & willing to listen of problem with patiance to explain and give advice. Repairs carried out in time stated with clear explanation of fault and how to avoid in the future. Will return every time and recommend to others without hesitation.
Mr Shaw. Thu, 22 May 2014
Shop manager was very helpful. Called back once replacement part was available and job completed within 24 hours.
Mrs Tansey. Thu, 15 May 2014
First class treatment in all areas .Cant fault them. So helpful. with my Mac Book
Mr Sime. Wed, 14 May 2014
Nothing to add, would definitely recommend to others.
Ms Baigrie. Sat, 10 May 2014
I would recommend them to anyone. The service from start to finish is excellent.
Mr Gillon. Tue, 6 May 2014
Exremely helpful and pleasant
Mr Scott. Thu, 24 April 2014
The lad I dealt with was an absolute gendleman and guided me through everything that needed to be explained
to me. I was very pleased with end product and would recomend to others.
Mr Glass. Thu, 24 April 2014
Prompt courteous service and excellent work. I have and would again recommend SimplyFixIt.
Mr Ross. Thu, 17 April 2014
100% satisfied with the service I received. I would definitely recommend you to others and have done so.
Ms Brock. Wed, 16 April 2014
Excellent service and very helpful
Mr Craig. Fri, 11 April 2014
Would recommend to others.
Mr Rowe. Thu, 10 April 2014
I was delighted with the speed and effectiveness of the same-day service.
Mr Mcintosh. Tue, 8 April 2014
Plain and simple . First class !
Mr Simpson. Tue, 1 April 2014
Impressed as always re service.
Will definitely recommend to others.
Mrs Cochrane. Wed, 26 March 2014
Brilliant service, great customer support. Nothing seems to be a bother to the team that work there they are all so helpful. I certainly would not go anywhere else. Very very highly recommended.
Mr Spencer. Fri, 21 March 2014
Mr Balfour. Wed, 19 March 2014
Couldn't be more helpful. I have already passed your information on to others. Great company.
Mr Walker. Tue, 11 March 2014
customer support was excellent, all problems were solved.
Mrs Fairgrieve. Fri, 28 February 2014
First rate repair put phone in end of one day text the following morning to say ready, have used 3 times now, very quick service recommended to my friends.
Mr White. Fri, 21 February 2014
The work you do is efficient and the staff are pleasant. And its very helpful to be able to pop in for the odd tip when needed. I am reccommending your services.
Best wishes in your business.
Mr White. Thu, 7 November 2013
I was very pleased with the friendly service, which involved re-loading Windows XP. I was rather in the dark as to time required at first, but that was probably in the nature of the problem.
Mr Mcintee. Thu, 7 November 2013
No problems, confident that repairs can be made and repairs carried out in time scale stated.
Mr Lindsay. Tue, 5 November 2013
Very satisfied with the customer support
Mr Adamson. Mon, 4 November 2013
Offers a service and advice to keep your computer working. Good communication and keep you up-to-date with progress. Some of the branches have nearby parking for larger items.
Mr Mcdougall. Tue, 22 October 2013
Straight forward and reasonable price
Mr Silver. Tue, 22 October 2013
Good efficient service, but unable to have "Accuweather" restored to Desktop, after the job, for some reason. I'm unable to download this feature myself due to an alarmingly slow internet connection.
Mr Burt. Fri, 18 October 2013
Staff very helpful. No problem having my PC upgraded. Have already recommended Simply Fixit to friends. Bought my computer there five years+ ago and have not had any reason to complain.
Mr Irving. Wed, 16 October 2013
I found both the technician and the work carried out to be of the highest standard and could not fault the result. I have through repeated visits both with my daughter and my own laptops come to trust the work carried out by the Company and given its location would not consider going elsewhere.
Mr Daun. Tue, 15 October 2013
Completely satisfied. I would recommend the company very strongly.
Mrs Johnston. Thu, 19 September 2013
Perhaps a little slower than we would like but this reflects the popularity of the service . You never feel as if they will rip you off here. Highly recommended.
Mrs Coleman. Tue, 27 August 2013
I would recommend this company as they were friendly and local to myself. The only issue I has was that I put my ipad in for fixing on a Friday early afternoon and it wasn't booked into their system until the following Tuesday, this therefore delayed the time it was in for repair (I was originally told that it would be fixed within the week and it was the following week again that I got a call to say it was ready for collection).
Mr Coventry. Mon, 5 August 2013
Mr Barrow. Sat, 3 August 2013
V good customer support.
Would recommend to others.
Mr Brown. Thu, 1 August 2013
My oc was repaired in record time!
Mr Ace Car Repair Ltd.. Thu, 25 July 2013
Used this company four or five times now easy to deal with helpful friendly keep you informed about progress and reasonable prices,allen.
Mr Russell. Wed, 3 July 2013
I have used simply-fix-it a number of times over the last few years and been so satisfied that I have now discussed a specification for a new machine.
This machine will be exactly what I want and not cluttered up with also sorts of unnecessary software.
It will be as future-proof as is possible and I am looking forward to receiving in within the next 5 days.
I have recommended it all my friends.
Mr Weir. Tue, 2 July 2013
Mr Ryan. Thu, 23 May 2013
Having found the 'phone no.-forgot there was a !'simply! in the title - the assistance given to me by the kindly staff was superb. I felt I could depend on the support given and also reassured by the results of the work done. I have no hesitation in recommending Simplyfixit to my friends.
Mrs Ogg. Mon, 20 May 2013
I can't think where you could make improvements. This is the second time I have used our local shop and it has been seamless, they kept in good communication, there were no surprises on the bill and they advised on better security. As I trust them I am happy to take their advice.
Mr Hendry. Tue, 14 May 2013
Good efficient service
Mr Smith. Thu, 2 May 2013
These people are friendly, helpful and really know their business.
Mr Bolas. Fri, 26 April 2013
good communication , clear explanations and returned as promised.
Mr Prior. Wed, 24 April 2013
Very good service without fuss.
Mr Davies. Thu, 18 April 2013
I had my new pc in about 36 hours, so was well pleased with that, as time without a computer is not good for my business or personally.
Staff were also friendly and helpful, and always willing to offer advice when I found the going difficult!
Mr Crowe. Tue, 16 April 2013
Explain the solution and cost and completed the task within hours
Mr Syme. Mon, 8 April 2013
Excellent service, iPad upgraded and contents organised.
Mrs Canan. Fri, 5 April 2013
The staff at Simplyfixit Juniper Green were very helpful and patient for a customer who though able to use the computor is quite unable to work out how to fix problems. They were quick and even able to give advice on the telephone which was easy to understand. I will continue to use the company with confidence.
Mr Adamson. Fri, 29 March 2013
Having used Simplyfixit a number of times I am likely to return in the future. It is good to have people that will speak to you in a way that helps to make an informed choice. Good location at Juniper Green for parking and travel to West Edinburgh
Mr Poulter. Tue, 26 March 2013
Very helpful and solved my problem
Mr Williamson. Mon, 11 March 2013
It took about 2 weeks to discover that the computer could not be repaired. Competitors in the area say they will only charge if a repair is effective.
Mr Purves. Wed, 6 March 2013
Local store in Juniper Green provided good and helpful service but parking is problematic when carrying heavy equipment any distance.Not at all your fault but still a problem for some.
Mr Crowe. Wed, 30 January 2013
Problem identified and repaired very quickly. Service excellent.
Mr Alshamrani. Thu, 10 January 2013
The guy in Juniper Green is very professional and very nice. He is the best ever I dealt with. Tried other branches but the Juniper Green one is special.
Mrs Stewart. Fri, 21 December 2012
I was very grateful to the team at Simplyfixit for sorting out the problem with my laptop before Christmas. I didn't have high hopes of getting it back but they managed it and i was so grateful. Well done guys!
Mr Archer. Tue, 18 December 2012
Mr Shanks. Tue, 11 December 2012
I would certainly recommend simplyfixit, I found the service, once again, to be pro excellent , very good comms , regular update calls etc, use this company with confidence, good quick repair at a reasonable cost, great local service, many thanks again , RS
Mr Forrest. Thu, 29 November 2012
I was charged £79 for an initial assessment of an intermittent fault. The PC was taken in on a number of occasions including changing the hard drive. I paid another £75 pounds for this. My money was refunded when this failed to fix the problem. The original fault was never fixed and the computer when returned did not function at all.Not only was the fault not diagnosed but the PC now does not even switch on. Waste of time and money.
Mr Lorimer. Fri, 23 November 2012
Mr Sinclair. Tue, 6 November 2012
Knowledgable and capable. More expensive than I would have liked but they did what I needed
Mr Gordon. Thu, 25 October 2012
Excellent customer service and prices.
Mr Cameron. Wed, 17 October 2012
I was very satisfied with all aspects of the service I received. I would definitely recommend you to others.
Mr Maunder. Tue, 16 October 2012
Could not fault. Great, fast and efficient service. Very happy and my laptop which was fixed now works perfectly. Even got a text to say when to pick it up which i especially liked. Thank you very much!
Mr Thomson. Tue, 16 October 2012
Mr Brown. Fri, 5 October 2012
Ms Watt. Fri, 5 October 2012
Problem with my laptop was well understood, explained to me and put right very promptly.
Mr Hards. Wed, 3 October 2012
Mr Smythe. Tue, 2 October 2012
Marjory very helpful with retirement planning
Mr Tait. Tue, 18 September 2012
Very flexible and co-operative, not to mention friendly, an asset to Juniper Green.
Mr Guntley. Mon, 10 September 2012
excellant customer service
Mrs Gardiner. Mon, 10 September 2012
I found the staff at Simply Fix It to be very helpful and courteous. They went above and beyond the usual to fix my laptop.
Mr Lindsay. Thu, 23 August 2012
Very helpful local office. Initial consultation expensive though
Mr Gale. Thu, 16 August 2012
The customer support i received was first rate and will use Simplyfixit every time
Ms Dale. Mon, 13 August 2012
Laptop and printer issues dealt with very well.
Mr Blamire. Mon, 13 August 2012
The service was excellent, personal and timely. The work was entirely satisfactory. I have rccommended the service to others.
Mr Freeland. Mon, 6 August 2012
All elements of the service were excellent, rapid response and value for money
Mr Watt. Thu, 2 August 2012
Mrs Watson. Tue, 24 July 2012
I have recommended Simply Fix It to those friends who were having problems with their computers and would recommend them to everyone - fabulous, friendly service always.
Mrs Fairgrieve. Thu, 19 July 2012
My teenagers had no complaints that they had to go
without there phones for a long period repaired same day. Very prompt service, reasonably priced.
Mr Tansey. Tue, 17 July 2012
I have found the shop in Juniper green excellent Very good advice. And Alistair is extremely helpful I have bought a new laptop from him b and he gave me a good price plus help me in many ways Alistair is very helpful. And alms I can't fault him in anyway He has helped me I will never PC World again plus the fact the shop is 5 minutes away to the shop From now on we will go there from know on
Mrs Ramage. Thu, 5 July 2012
I was very satisfied with the service I received
Mrs Dallas. Tue, 3 July 2012
Fast and efficient service
Mr Shepherd. Mon, 2 July 2012
First class service. I was informed exactly what needed to be done to fix the laptop and the exact price and it was fixed within 2 hours
Mr Mccomish. Wed, 20 June 2012
Excellent service - very knowledgeable staff ( juniper green) combined with patience and great communication skills
Mr Mcbain. Mon, 18 June 2012
always good, friendly and reliable service.
Mr Drever. Thu, 14 June 2012
A great all round experience with Simply Fix It. Perhaps however they could offer a premium service for small business users, with a surcharge to cover same.
Mr Campbell. Thu, 14 June 2012
price was a little too high for to find the fault
Mr Stewart. Thu, 7 June 2012
Very satisfied with service and advice.
Mr Shaw. Thu, 7 June 2012
I have found your local man, Alistair, particularly helpful. and responsive. One small issue is that the staff sometimes changes and i am not always sure that everyone else is kept up to speed. Alistair would generally be one of my first ports of call if there are any issues which I feel that he could help with. As a consequence of th positive response I have received, I have recommended the shop to a number of my friends.
Mr Burns. Wed, 6 June 2012
Perhaps someone more knowledgeable in the shop on a Tuesday when Alisdair is on a day off. One guy could not even gie me a £10 top up.
Otherwise Alasdair does a first class job.
Mr Porteous. Wed, 30 May 2012
Many of the ateas covered were very good but some items were put in one area, such as pictures. Also, some music was lost when laptop was in for repair. Alistair, at the shop was excellent and helpful. I would certainly recommend others to SimpyFixIt.
Ms Hicks. Thu, 24 May 2012
Very satisfied, knowledgable and polite staff.
Mr Silver. Wed, 16 May 2012
Excellent customer service with down-to-earth explanations, and all with a smile. Will definitely recommend the Juniper Green Branch to my friends.
Mr Harry. Fri, 27 April 2012
good service provided by nice people. But I do wonder if perhaps they are working under pressure by not having enough staff backup. They do a great sjob but perhaps fail to check some of the less important items due to time pressure. If they are checking a system over and add an item to the computer they make sure the new item works but forget to see if that new item effects other programmes or access points.
But I would recommend them to others
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.