SimplyFixIt COVID-19 Updates

Open for Essential IT Repairs

Keeping with the latest guidance from the Scottish Government, we are currently not allowing members of the public into any of the SimplyFixIt stores. We are carrying out essential repairs behind closed doors, so if you want to have your device fixed, we can do that for you.

Do I need to go to the store?

No. In fact, unless your repair is essential to your work, then it would be better that you do not come to the store. We have a number of other options available for you in those cases.

If you live within 4KM of the store, we can offer a contact-free collection & delivery service for you. We will send a courier to your home who will call you when they are outside, You can then leave your device on the doorstep and the courier can pick it up while still maintaining social distancing rules. For more information, please get in touch using the contact form below.

If you live farther afield, then please post your device to us. The Royal Mail are still working as normal, and their standard Special Delivery service covers insurance of up to £500.

Drop-off Times

The SimplyFixIt stores will be open from 9am to 6pm, Monday to Friday, so that you can drop off your device. You should follow the instructions at the Fix My Device page

We will also use gloves and anti-bacterial wipes to hold and clean any devices that are passed to us.

Please do not take offence with any of these measures. Our colleagues are working hard to ensure that we can carry out essential IT repairs for anyone who needs them. They are working under incredible pressure.

NHS Staff

We don’t have the words to express our gratitude for the people who work for the NHS during this time. If you are an NHS worker who lives in Edinburgh, and your iPhone has a broken screen, then we will fix it for free. Just show us your ID when you come to the store.

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We would like to thank all of our SimplyFixIt colleagues and customers during this challenging time.

Take care of yourself and each other.

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