If you’ve landed on this page, it may be because you’re having difficulties with your iPhone or iPad. I know it’s happened to me. I’ve woken up, seen that my battery is a bit low so quickly charged up to about 60% before I left for work. That should probably have been enough for a day. Then boom (metaphorical boom – it’s not a Samsung), my iPhone cuts out at 23% and I’m left wondering why.
It could be one of a few things, and I’m going to run through the first steps you should take. If you get through these 4 steps and your iPhone or iPad is still causing difficulties, you should probably arrange to have the battery replaced. I’m not recommending cheap batteries off eBay, or unofficial third party batteries which don’t last, or worse, swell and then cause irreparable damage to components around it. Speak to a company like SimplyFixIt who will generally use the same batteries as Apple. Cheap batteries are such a false economy.
But first, let’s see if we can fix your iPhone…
1. Force Restart
If your iPhone or iPad won’t charge, one of the first and easiest things to try is a hard reset. Whether it’s really shutting down on its own, or it’s rapidly depleting the battery due to rogue processes or Wi-Fi or cellular radio activity, a forced restart can help.
On an iPhone 6s or older, press and hold down both the Lock button and the Home button at the same time.
On an iPhone 7 or newer, press and hold down both the Lock button and the Volume Down button at the same time.
Keep them held down until you see an Apple logo. Then let go. Once your iPhone or iPad has rebooted, wait and see. If it stays on and operational, you’re good. If not, or if it won’t reboot, go on to the next step.
2. Plug in
If your iPhone or iPad is rapidly discharging, once you plug in you should see it begin to charge and be able to read the battery level. If at this moment it shows that there is no charge left, it means something genuinely drained your battery. This tells us hat an App is eating your charge, or your battery is past its best life and needs to be replaced. Step 3 will tell us which boat we’re in.
If your iPhone has a partial or full charge when you plug it in, it means your battery is faulty and is cutting out prematurely. In this event, you can jump to step 4 and get in touch..
3. Restore via iTunes
After trying the easy fixes, it’s time to try the harder ones. In this case, restoring your iPhone or iPad in iTunes. iTunes is a safer bet than iCloud because it actually offloads, re-installs, and reloads your data rather than doing everything in-place and on your device. That can sometimes shake loose bad bits that even a hard reset or iCloud restore can’t.
Connect your iPhone or iPad to iTunes on your Mac or Windows PC.
in iTunes, click on the Device tab at the top left and then click on Backup.
Wait for the backup to finish.
Then click on Restore and wait for that to finish.
When you’re all done, see if your iPhone or iPad stays on. If so, that’s great! If not, go to step 4 and get in touch. We have Apple Certified technicians at each of our SimplyFixIt stores who will be able to fix that for you.
4. Get in touch
It’s really easy to get in touch, and we have Apple Certified Technicians at each of our stores who will be delighted to help you.
Call us on 0800 193 4948,
Find your nearest store on the map below and pop in to say hi. You don’t need to book.
Use the contact form at the bottom of the page if you have any questions. We normally reply to all queries within 48 hours.