Reviews of SimplyFixIt

SimplyFixIt
30 Glasgow Road,Corstorphine Edinburgh, EH12 8HL
4.6 out of 5 stars, based on 179 reviews
 

Recent customer reviews of SimplyFixIt at Corstorphine

5

The customer support was excellent which is what my expectations are of SimplyFixIt. The customer service agent was extremely helpful and knowledgable explaining the process clearly and concisely. My phone was ready for me to collect ahead of time which was very useful.

5

Great service. Great repair.

5

I would recommend this shop as this is the 3rd lap top I have given to the shop over the last 18 months and have done an excellent job. Very pleasant and helpful staff

4

Delightful & efficient service!

5

Absolutely brilliant.

5

I was very happy with the service I received. They done what they said they were going to do and the work was completed on time and the price for the work was very good and yes I would recommend you to friends.

5

Always great service and advice from the Staff.
*** is a star and deserves credit for his customer service.

5

Have been totally satisfied with all the service and advice I have received both at *** and now ***. Keep it up. ***

5

I have used SimplyFixIt several times and always found their service excellent and informative. I have had home visits to assist with my home network and fixes in their premises of both Microsoft laptop and an iMac desktop.

5

The work on my iPhone was carried out quickly and at a very reasonable cost. The Store manager was very helpful and I couldn‘t have expected any better service.
I would (and have) recommend the Corstorphin store to anyone.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

http://www.yelp.co.uk

http://www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.