Recent customer reviews of SimplyFixIt at Corstorphine
Mr Sutherland. Tue, 28 September 2021
When I took the computer in for repair, I was told it would take a couple of days to fix.
After a week, I phoned for an update.
I was told they were still working on it.
Three days later, I received a text saying it was ready for collection.
It appears to be working properly now, thanks.
Some method of recording estimated times and texting if time runs over the estimate would be appreciated, if work levels permit.
Mr Robertson,. Sat, 25 September 2021
Mr Quin. Fri, 17 September 2021
SimplyFixIt did just that, they fitted a new battery to my MacBook Pro with no hassle whatsoever. Good clear communications and a speedy return to fully working laptop. Definitely would recommend this service and will definitely use them again. Great Job!
Mr Hamilton. Mon, 13 September 2021
Very satisfied with the hard disk replacement on my iMac.
Repair was explained in detail and costs were noted in advance.
The only negative aspect was a failure to call me by a member of staff regarding an issue. If that had been done at the time the issue arose, the repair would have been completed a lot faster.
Mr Walker. Mon, 6 September 2021
Your firm provides excellent customer service. I have used your services several times and I have always been impressed with your time and attention to detail. I have no hesitation in recommending your firm. Thank you.
Ms Gilleade. Thu, 2 September 2021
Excellent service. Repair done in few days and appliance working well.
Mr Rennie. Tue, 31 August 2021
Excellent explanation of the problem
Mr Annal. Fri, 27 August 2021
Removed spam from laptop as requested and did so without losing saved documents and data. Would have given 5 stars had the work been done quicker as I was left without access to a computer which met needs for too long..
Mr Chapman. Mon, 2 August 2021
Broken screen was replaced quickly with no bother, extremely grateful!
Mr Allan. Fri, 30 July 2021
iMac went in for memory upgrade. Team suggested a hard drive upgrade as well. Now works like a dream. No more spinning beachball of death!
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 5553 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.