Reviews of SimplyFixIt

SimplyFixIt
30 Glasgow Road,Corstorphine Edinburgh, EH12 8HL
4.7 out of 5 stars, based on 124 reviews
 

Recent customer reviews of SimplyFixIt at Corstorphine

5

My phone was fixed within the day. I am delighted with the shop and can only praise the employees!

5

repair to iphone carried out efficiently and on time.

4

Did what he said on the tin.

5

Service First Class, from start to finish. Completed job well within estimated time. Staff very pleasant and helpful. Would certainly recommend their services.

5

We were very happy with the level of service and would recommend your company to others.

5

Very good,server backed up and fresh install of OS done .Very helpful

2

Bought son's gaming system from simplefixit and son wanted it to faster and add wifi, so handed it in. Hand no correspondence from simplefixit and left 2 voicemail messages and still never heard from them. After a week if having my son's computer I eventually got someone on the phone, to be told that it would cost £*** for a hard drive, £*** for the Wi-Fi, £*** for Labour and servicing. Far to expensive. Ended up getting all the parts on line for half the price quoted. Being that expensive puts you off going there when you can get it cheaper else were, also the older gentleman who served me kept interupputing me which is just rude. The younger guy was very helpful.

5

Have used SimplyFixIt on several occasions and have always had very quick resolution of problem.
Solved a problem with an iPhone 6 which Apple claimed was not repairable and a new phone was required.
Excellent

5

Really clear advice. Not pushy or forceful. I went away to think about it and came back and was delighted with the service I received. They’re brilliant at what they do and I would recommend!

5

I had used Simply Fix It at Corstorphine before so when my laptop needed cleaned up it was my first port of call.

It was in the shop longer than I anticipated but has been returned to me running faster and I would not hesitate to use them again and indeed recommend them.

The manager in the shop has been there a few years now and, as a customer, I think that consistency of staff really helps. He is very knowledgeable and helpful.

5

My iphone battery was replaced the same day. Excellent service. I will recommend this service to others.

5

Customer service was excellent

4

I would recommend using Simplyfixit as I had 2 laptops in as they were running very slow. There is an initial fee of *** which is a bit much but as I know nothing about fixing them I needed to give them to somebody who does. Once they had been looked at an cleaned up i got a call to explain problem to me which was what I thought was wrong with them and it was my choice whether to proceed with solving the problem or not and I had a choice of costs depending on what I wanted. I was never pressured into buying anything. I had been to a previous shop who charged me *** to fix the problem and it came back the same way. You do pay for somebody's expertise.

5

I was very pleased with the outcome of the job of replacing the main drive in my lap top and.
found the staff very helpful

5

Brilliant! He spoke my language so I understood what he told me about my lap top. he explained things really well.

I cannot speak too highly of your service.

I definitely would recommend you and have done so.

5

Very knowledgeable and helpful staff. Gave me all the information I needed to make a decision on how to have my phone and iPad repaired.

4

This is second time I've used SimplyFixIt and am very satisfied with work and service at desk. My only small criticism is that I found it hard to get in touch for an update because of a fault with the company phones.An email or text mailshot to customers with open jobs explaining that there was an issue would've been helpful here.

5

As always, the service was friendly, helpful and efficient.

5

Customer service by *** in Corstorphine was first class!

5

*** at Corstorphine branch provided an excellent service replacing the screen of my wife's iPhone on same day. Thanks and I would certainly recommend without any hesitation.

5

No complaints. Process to get disk and memory upgraded was completed in good time and for a good price. Would recommend.

5

We had a problem with our laptop, Simplyfixit in the Glasgow Road, Edinburgh shop, were able to fix it along with much appreciated advice to speed it up more. It's super quick now!, I would recommend them to friends and family. THANK YOU

5

As a layman (as far as computers are concerned) I feel that what was done was what was required but it took a bit longer than I was expecting and I was therefore prompted to phone to enquire about progress. However, once again as a layman, I don't really know what is involved in "testing" and how long it takes.
Finally, if I encounter further problems I would most certainly use SimplyFixIt again

5

Simply Fix It staff were excellent , they replaced my i phone 6 screen and advised fitting a new battery both of which were done within an hour in a thoroughly efficient manner and st a cost effective opeicevatbrheir CirstirogunevEcunvyrfh premises . I can thoroughly recommend them . Staff were knowledgable and explained everything to me .

4

It would be great to have a quicker service. As someone who is self-employed and depends on being online, it's hard not having one's laptop for 10 days

5

*** Always receive friendly and efficient service when using Glasgow road branch

5

I would recommend Simplyfixit to others.

3

Wasn't too impressed for the following reasons:-
1. I had to phone for an update. First time I was told they were working on my phone and would get back to me in an hour - they didn't!
2. When I did eventually get my phone on the Mon I got home to discover no-one could hear me when I called out so I had to take the phone back that same day. I thought they would give it priority as after all their repair was not satisfactory but I had to chase them again on the Tues when I was told again they were working on it and eventually I got a call after 5 to say phone was ready but because of traffic congestion at that time I did not get it until the Wed

5

Consistent performance over a number of repairs. Good communications, fair price and friendly staff. Quality of repairs is high

5

Very efficient.

5

Very helpful and friendly good service

5

Excellent service as always. Friendly knowledgeable staff. Message to let you know when goods ready to collect. Fast turnaround. Recommend simply fix it to lots of my friends. Wouldn’t go anywhere else.

5

Excellent quick service have used before and will use again 100%

2

Had high hopes but have spent most of my time chasing up progress reports. Promised a text with update a week ago and still waiting! Not good!

5

The service was outstanding. Quick, friendly and problem fixed within 2 hours - THANK YOU!

5

Gave good advice regarding the damaged phone. Let us know there was a chance that once it was opened it may no longer work due to the water damage.

Replacement screen is great & no problems with phone since

4

It is extremely reassuring to receive assistance from experts in a field not particularly familiar to me.

5

Very quick service , friendly staff member

5

Great service and advice.

Turned round the repair to an iPhone extremely quickly.

5

Another excellent job replacing an iPad screen, and also straightening it. Many thanks.

5

Excellent prompt service

5

No comment

5

Excellent service

5

Friendly and helpful service even got some holiday tips .
The company is growing but I still feel when I am at my local store that it is a personal service .

5

Excellent knowledge and service

5

Excellent service staff very friendly and kept well informed
Highly recommended
Corstorphine branch

5

Amazing service, had water damage on my macbook pro and it wouldn't switch on, got a text in 24 hours saying it's fixed, I was so relieved!!

5

First class service engineer repaired phone quickly

5

Very quick and efficient service. Detailed feedback on what had been done. Problem solved at very reasonable cost

5

fantastic, speedy service

5

Great service, iPhone fixed having been told by apple they couldn't find the fault,

5

I found my experience to be pleasant and straight forward.

I was told how much it would cost to have a look at it and then I was called about the cost for the parts and labour.

The assistant was knowledgeable and efficient.

The job was done within 6 days and the computer returned with a 3 month warranty.

5

Quick, efficient and repair was a good job.
Yes I would recommend.

5

I would recommend your company to people as I have always found the service very good.

4

totally satisfied with service and general advice offered
definitely recommend to others

5

Excellent service as always

5

Great service from knowledgeable and friendly staff.

5

Polite and efficient. Work done promptly

5

Quick and efficient - thanks!

5

I had the very best of treatment at my local repair shop with honest and professional information given and, my machine had the very best of attention.

5

Great service friendly staff

5

Problem was diagnosed, estimate given and was completed when they said it would be ready. V Pleased with service

5

I have used Simply Fix it a few times now to have phones fixed. Always really friendly, extremely knowledgeable and helpful. Have a great value extended service for screen repairs. I recommend them to all my family and friends and those who have used them have had a similar experience too.

4

First screen repair done quickly but had mark on screen. Second repair done even more quickly and immediately - no quibble.great service as ever.

5

Incredibly helpful, honest with initial appraisal and proved to be right

could not be happier especially after disastrous visit to Apple Store who refused to fix it despite it being under warranty

***

4

Ross does a good job and explains whats possible and updates you when your equipment is ready

5

Great fast service, would use again

5

Really good guy in Corstorphine shop couldn't be more helpful

4

Good service. Polite informative employees. All good. Very satisfied.

5

Fast and good quality

5

Excellent service again, wouldn't go anywhere else!

5

Excellent service. No nonsense. What you're told is what you get.

5

The whole experience was superb. The assistant spoke my language ie non computer speak, and he could not have been more helpful.

I definitely recommend the company. I have used it several times before and NEVER been disappointed.

I have recommended it to friends.

1

Laptop was repaired however came back with broken case, and battery now not charging. Would not recommend and will not be using again.

5

Excellent, as always.

5

All work done quickly and updated as to when it was ready

5

Good

4

The young guy in the shop was very good,but there is a strange fault on my computer,it works for about 5 mins then freezes he could not explain why,it,s taken me ages to send this email .the fault is still there.
***.

5

Very friendly staff and first class service,would nt hesitate to use them again.

5

He was very helpful but I have not collected my computer yet as I am on holiday.

5

You could not have done more,excellent

5

superb

1

Never got fixed

5

I find the informed and friendly service exemplary, and happily recommend the services of SimplyFixIt.

4

service might have been slightly quicker

5

Helpful, straightforward advice and a speedy fix.

1

When we took our phone in for repair we were told if it was water damaged they would not repair it. The phone was water damaged (iPhone 5s) indicated by the sensors turning red however they tried to repair the phone and we were charged £69 and then they said it was not repairable.

£69 down the drain!

5

Good swift service.

5

My PC was ready at the time agreed and all work carried out was explained in detail. 3 months guarantee on all work carried out. Have used Simply Fix It before and always found the staff very helpful.

5

Very efficient service and thankfully cheaper than I was expecting.

4

Bit disappointed, took about three days longer than stated.
I required the machine by the advised time to edit some photos for a photo competition, but had to do them in a rush.

4

Was very satisfied with the advice i got relating to my issue. Although on a side note perhaps add a ticket system to your website just for general queries?

4

My only comment would be that I feel communication with me could have been better.

5

The service at the Corstorphine branch was excellent.

5

Very satisfied with the service and help I received. Will return for further requirements.

5

I Would recommend ou to everyone.

4

I was very happy with the service provided by both of your employees at your Corstorphine shop. I am not PC literate, but, both of them took the time to explain what was going on.
Even on leaving the shop I was told " remember if there is something you are not sure of just pop in and ask"
That is really GOOD service. Thank you

5

Very happy with the service provided and got my laptop back quicker than I expected

5

I was very satisfied. I would definitely recommend you.

The advice I was given initially was excellent and then the repair was done quickly.

Brilliant!

it was my son's phone and he was not able to come himself. I am not competent with such technology, but the assistant spoke my language ie simple, non tech words!

5

Excellent service. Very satisfied.

5

Werenty repair to Epsom printer

5

I found the service I received to be very good. The problem I had was dealt with speedily and efficiently and to my satisfaction.

5

Did what they said at the agreed price and in a quick time

5

Fast service and helpfull sfaff.

4

Overall very good. Good communication and good standard of work however did expect my device to have been repaired when they said it would not great going to collect it and was still to be fixed. Thankfully I received a screen protector at no cost to make the device usable until we could return the device to be fixed on another occasion.

5

This is the second time that I have visited simplyfixit. I would like to say that I have been very satisfied with the customer service on both occasions and I would definitely recommend your shop.

5

good service - you completed a 'clean up' of a laptop which was done on time, and the unit now works much better !

5

The service and support proved was very efficient
and helpful.

5

Mac is now better and much faster than it was new thanks

5

I have had my iPad screen replaced twice in 5 months due to my 4 year old son dropping and breaking the glass. Your team in corstorphine are friendly and helpful and will use again should I need to. I have recommended to family and friends!

5

Very good service. Comprehensive explanation given.

5

Can't think of any improvements! From start to finish everything was very good.

They spoke my language! ie nothing too technical.
They carried the CPU from my car into the shop without being asked.

Definitely to be recommended.

5

brilliant from start to finish. my lap top was even given a clean.

5

Fantastic service from these guys once again lap top in at 3 on Monday and ready at 9 the next day superb

5

Satisfied.

4

Great value. Fixed my ghds perfectly.
I didn't however get contacted to tell me they were ready but that's no biggy great job

4

Good customer service fast working, very polite

5

Very efficient service.

5

none excellent

5

A very neat finish in a timely manner. 3rd replacement screen (over 2-3 years) due to being dropped (again). No doubt I'll be back!

1

*** useless, got iPad back and still not fixed

5

Quick, efficient and helpful

5

Extremely fast and quality work done on replacing my iPad screen and at less than half what Apple charge.

5

Thank you simply fix it!!!! As you recovered my data from my imac and pc world could not get my data back.....pc world had my imac for 3 weeks and they were looking to charge me more than twice simply fix it actually charge me in the end up. Simply fix it had my iMac for under 48 hours and *** sorted my iMac....I would recommend your company to any one as I had fantastic service !!!!

thank you simply fix it
Kind regards ***

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to€“ 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

http://www.yelp.co.uk

http://www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.