Recent customer reviews of SimplyFixIt at Corstorphine
Ms Colquhoun. Mon, 3 December 2018
My phone was fixed within the day. I am delighted with the shop and can only praise the employees!
Mr Boyd. Fri, 30 November 2018
repair to iphone carried out efficiently and on time.
Mr Bruce. Thu, 15 November 2018
Did what he said on the tin.
Ms Hood. Wed, 24 October 2018
Service First Class, from start to finish. Completed job well within estimated time. Staff very pleasant and helpful. Would certainly recommend their services.
Mr Mallen. Mon, 22 October 2018
We were very happy with the level of service and would recommend your company to others.
Mr Raman. Sat, 20 October 2018
Very good,server backed up and fresh install of OS done .Very helpful
Ms Smeaton. Fri, 28 September 2018
Bought son's gaming system from simplefixit and son wanted it to faster and add wifi, so handed it in. Hand no correspondence from simplefixit and left 2 voicemail messages and still never heard from them. After a week if having my son's computer I eventually got someone on the phone, to be told that it would cost £*** for a hard drive, £*** for the Wi-Fi, £*** for Labour and servicing. Far to expensive. Ended up getting all the parts on line for half the price quoted. Being that expensive puts you off going there when you can get it cheaper else were, also the older gentleman who served me kept interupputing me which is just rude. The younger guy was very helpful.
Mr Donaldson. Sat, 15 September 2018
Have used SimplyFixIt on several occasions and have always had very quick resolution of problem.
Solved a problem with an iPhone 6 which Apple claimed was not repairable and a new phone was required.
Ms Packwood. Fri, 14 September 2018
Really clear advice. Not pushy or forceful. I went away to think about it and came back and was delighted with the service I received. Theyre brilliant at what they do and I would recommend!
Ms Morris. Wed, 5 September 2018
I had used Simply Fix It at Corstorphine before so when my laptop needed cleaned up it was my first port of call.
It was in the shop longer than I anticipated but has been returned to me running faster and I would not hesitate to use them again and indeed recommend them.
The manager in the shop has been there a few years now and, as a customer, I think that consistency of staff really helps. He is very knowledgeable and helpful.
Mr Stokes. Sat, 21 July 2018
My iphone battery was replaced the same day. Excellent service. I will recommend this service to others.
Mr Lea. Thu, 19 July 2018
Customer service was excellent
Ms Ross. Fri, 29 June 2018
I would recommend using Simplyfixit as I had 2 laptops in as they were running very slow. There is an initial fee of *** which is a bit much but as I know nothing about fixing them I needed to give them to somebody who does. Once they had been looked at an cleaned up i got a call to explain problem to me which was what I thought was wrong with them and it was my choice whether to proceed with solving the problem or not and I had a choice of costs depending on what I wanted. I was never pressured into buying anything. I had been to a previous shop who charged me *** to fix the problem and it came back the same way. You do pay for somebody's expertise.
Mr Mcilwrick. Fri, 22 June 2018
I was very pleased with the outcome of the job of replacing the main drive in my lap top and.
found the staff very helpful
Mrs Wright. Sat, 26 May 2018
Brilliant! He spoke my language so I understood what he told me about my lap top. he explained things really well.
I cannot speak too highly of your service.
I definitely would recommend you and have done so.
Ms Aitken. Tue, 22 May 2018
Very knowledgeable and helpful staff. Gave me all the information I needed to make a decision on how to have my phone and iPad repaired.
Ms Marshall. Mon, 21 May 2018
This is second time I've used SimplyFixIt and am very satisfied with work and service at desk. My only small criticism is that I found it hard to get in touch for an update because of a fault with the company phones.An email or text mailshot to customers with open jobs explaining that there was an issue would've been helpful here.
Mrs Davie. Fri, 18 May 2018
As always, the service was friendly, helpful and efficient.
Ms Lewis. Tue, 24 April 2018
Customer service by *** in Corstorphine was first class!
Mr Smith. Sat, 14 April 2018
*** at Corstorphine branch provided an excellent service replacing the screen of my wife's iPhone on same day. Thanks and I would certainly recommend without any hesitation.
Mr Nicholson. Wed, 21 March 2018
No complaints. Process to get disk and memory upgraded was completed in good time and for a good price. Would recommend.
Ms Weir. Wed, 14 March 2018
We had a problem with our laptop, Simplyfixit in the Glasgow Road, Edinburgh shop, were able to fix it along with much appreciated advice to speed it up more. It's super quick now!, I would recommend them to friends and family. THANK YOU
Mr Henderson. Mon, 12 March 2018
As a layman (as far as computers are concerned) I feel that what was done was what was required but it took a bit longer than I was expecting and I was therefore prompted to phone to enquire about progress. However, once again as a layman, I don't really know what is involved in "testing" and how long it takes.
Finally, if I encounter further problems I would most certainly use SimplyFixIt again
Mr Cockburn. Thu, 15 February 2018
Simply Fix It staff were excellent , they replaced my i phone 6 screen and advised fitting a new battery both of which were done within an hour in a thoroughly efficient manner and st a cost effective opeicevatbrheir CirstirogunevEcunvyrfh premises . I can thoroughly recommend them . Staff were knowledgable and explained everything to me .
Ms Anderson. Fri, 2 February 2018
It would be great to have a quicker service. As someone who is self-employed and depends on being online, it's hard not having one's laptop for 10 days
Mr Kennoway. Thu, 18 January 2018
*** Always receive friendly and efficient service when using Glasgow road branch
Mr Stokes. Mon, 8 January 2018
I would recommend Simplyfixit to others.
Mrs Readie. Fri, 5 January 2018
Wasn't too impressed for the following reasons:-
1. I had to phone for an update. First time I was told they were working on my phone and would get back to me in an hour - they didn't!
2. When I did eventually get my phone on the Mon I got home to discover no-one could hear me when I called out so I had to take the phone back that same day. I thought they would give it priority as after all their repair was not satisfactory but I had to chase them again on the Tues when I was told again they were working on it and eventually I got a call after 5 to say phone was ready but because of traffic congestion at that time I did not get it until the Wed
Mr Young. Thu, 28 December 2017
Consistent performance over a number of repairs. Good communications, fair price and friendly staff. Quality of repairs is high
Mr Mcfarlane. Thu, 21 December 2017
Mr Ridland. Sat, 16 December 2017
Very helpful and friendly good service
Ms Turner. Mon, 11 December 2017
Excellent service as always. Friendly knowledgeable staff. Message to let you know when goods ready to collect. Fast turnaround. Recommend simply fix it to lots of my friends. Wouldnt go anywhere else.
Ms Gosman. Fri, 8 December 2017
Excellent quick service have used before and will use again 100%
Mr Donaldson. Tue, 21 November 2017
Had high hopes but have spent most of my time chasing up progress reports. Promised a text with update a week ago and still waiting! Not good!
Ms Mccabe. Mon, 23 October 2017
The service was outstanding. Quick, friendly and problem fixed within 2 hours - THANK YOU!
Mrs Gray. Tue, 3 October 2017
Gave good advice regarding the damaged phone. Let us know there was a chance that once it was opened it may no longer work due to the water damage.
Replacement screen is great & no problems with phone since
Mr Craig. Fri, 22 September 2017
It is extremely reassuring to receive assistance from experts in a field not particularly familiar to me.
Ms Glancy. Sat, 2 September 2017
Very quick service , friendly staff member
Mr Hughes. Tue, 22 August 2017
Great service and advice.
Turned round the repair to an iPhone extremely quickly.
Mr Stokes. Thu, 17 August 2017
Another excellent job replacing an iPad screen, and also straightening it. Many thanks.
Ms Scott. Mon, 14 August 2017
Excellent prompt service
Ms Haider. Mon, 14 August 2017
Mr Moreland. Fri, 28 July 2017
Mr Bate. Fri, 28 July 2017
Friendly and helpful service even got some holiday tips .
The company is growing but I still feel when I am at my local store that it is a personal service .
Mr Bucknall. Tue, 25 July 2017
Excellent knowledge and service
Mr Fox. Sat, 15 July 2017
Excellent service staff very friendly and kept well informed
Ms Leys. Fri, 14 July 2017
Amazing service, had water damage on my macbook pro and it wouldn't switch on, got a text in 24 hours saying it's fixed, I was so relieved!!
Mr Mack. Mon, 10 July 2017
First class service engineer repaired phone quickly
Mr Young. Sat, 8 July 2017
Very quick and efficient service. Detailed feedback on what had been done. Problem solved at very reasonable cost
Ms Robertson. Thu, 6 July 2017
fantastic, speedy service
Ms Toole. Tue, 4 July 2017
Great service, iPhone fixed having been told by apple they couldn't find the fault,
Ms Brewster. Fri, 30 June 2017
I found my experience to be pleasant and straight forward.
I was told how much it would cost to have a look at it and then I was called about the cost for the parts and labour.
The assistant was knowledgeable and efficient.
The job was done within 6 days and the computer returned with a 3 month warranty.
Mr Crook. Wed, 28 June 2017
Quick, efficient and repair was a good job.
Yes I would recommend.
Mr Mallen. Fri, 9 June 2017
I would recommend your company to people as I have always found the service very good.
Mr Cadogan. Fri, 9 June 2017
totally satisfied with service and general advice offered
definitely recommend to others
Mr Bucknall. Tue, 30 May 2017
Excellent service as always
Mr Hill. Tue, 9 May 2017
Great service from knowledgeable and friendly staff.
Ms Mcwilliam. Thu, 20 April 2017
Polite and efficient. Work done promptly
Ms Rae. Fri, 7 April 2017
Quick and efficient - thanks!
Mrs Mcculloch. Tue, 4 April 2017
I had the very best of treatment at my local repair shop with honest and professional information given and, my machine had the very best of attention.
Mr Network Rail. Tue, 21 March 2017
Great service friendly staff
Mr Halliday. Tue, 28 February 2017
Problem was diagnosed, estimate given and was completed when they said it would be ready. V Pleased with service
Ms Hay. Sat, 18 February 2017
I have used Simply Fix it a few times now to have phones fixed. Always really friendly, extremely knowledgeable and helpful. Have a great value extended service for screen repairs. I recommend them to all my family and friends and those who have used them have had a similar experience too.
Mr Caw. Tue, 7 February 2017
First screen repair done quickly but had mark on screen. Second repair done even more quickly and immediately - no quibble.great service as ever.
Mr Napier. Thu, 5 January 2017
Incredibly helpful, honest with initial appraisal and proved to be right
could not be happier especially after disastrous visit to Apple Store who refused to fix it despite it being under warranty
Mr Network Rail. Wed, 23 November 2016
Ross does a good job and explains whats possible and updates you when your equipment is ready
Mr Dowie. Thu, 10 November 2016
Great fast service, would use again
. & Co. Wed, 9 November 2016
Really good guy in Corstorphine shop couldn't be more helpful
Mrs Mccallum. Fri, 28 October 2016
Good service. Polite informative employees. All good. Very satisfied.
Ms Rippka. Thu, 27 October 2016
Fast and good quality
Mr Herriot. Wed, 12 October 2016
Excellent service again, wouldn't go anywhere else!
Mr Jabbo. Thu, 29 September 2016
Excellent service. No nonsense. What you're told is what you get.
Mrs Wright. Wed, 28 September 2016
The whole experience was superb. The assistant spoke my language ie non computer speak, and he could not have been more helpful.
I definitely recommend the company. I have used it several times before and NEVER been disappointed.
I have recommended it to friends.
Mr Hannan. Fri, 9 September 2016
Laptop was repaired however came back with broken case, and battery now not charging. Would not recommend and will not be using again.
Mr Stokes. Sat, 27 August 2016
Excellent, as always.
Mr Network Rail. Thu, 18 August 2016
All work done quickly and updated as to when it was ready
Mr Nisbet. Thu, 11 August 2016
Mr Ritchie. Tue, 2 August 2016
The young guy in the shop was very good,but there is a strange fault on my computer,it works for about 5 mins then freezes he could not explain why,it,s taken me ages to send this email .the fault is still there.
Mr Watson. Tue, 2 August 2016
Very friendly staff and first class service,would nt hesitate to use them again.
Mr Bate. Mon, 1 August 2016
He was very helpful but I have not collected my computer yet as I am on holiday.
Mr Sibbald. Thu, 28 July 2016
You could not have done more,excellent
Mr Williams. Wed, 27 July 2016
Mr Muir. Wed, 6 July 2016
Never got fixed
Mr Wilson. Mon, 20 June 2016
I find the informed and friendly service exemplary, and happily recommend the services of SimplyFixIt.
Mr Cuthbert. Tue, 31 May 2016
service might have been slightly quicker
Mr Henderson. Wed, 4 May 2016
Helpful, straightforward advice and a speedy fix.
Mrs Withers. Wed, 4 May 2016
When we took our phone in for repair we were told if it was water damaged they would not repair it. The phone was water damaged (iPhone 5s) indicated by the sensors turning red however they tried to repair the phone and we were charged £69 and then they said it was not repairable.
£69 down the drain!
Ms Marshall. Sat, 30 April 2016
Good swift service.
Mr Gair. Tue, 12 April 2016
My PC was ready at the time agreed and all work carried out was explained in detail. 3 months guarantee on all work carried out. Have used Simply Fix It before and always found the staff very helpful.
Mr Mcfarlane. Fri, 18 March 2016
Very efficient service and thankfully cheaper than I was expecting.
Mr Girdler. Tue, 9 February 2016
Bit disappointed, took about three days longer than stated.
I required the machine by the advised time to edit some photos for a photo competition, but had to do them in a rush.
Mr Taylor. Sat, 9 January 2016
Was very satisfied with the advice i got relating to my issue. Although on a side note perhaps add a ticket system to your website just for general queries?
Ms Morris. Fri, 6 November 2015
My only comment would be that I feel communication with me could have been better.
Mr Stokes. Wed, 28 October 2015
The service at the Corstorphine branch was excellent.
Mr Cockburn. Wed, 14 October 2015
Very satisfied with the service and help I received. Will return for further requirements.
Ms Halliday. Tue, 13 October 2015
I Would recommend ou to everyone.
Mrs Grainger. Sat, 10 October 2015
I was very happy with the service provided by both of your employees at your Corstorphine shop. I am not PC literate, but, both of them took the time to explain what was going on.
Even on leaving the shop I was told " remember if there is something you are not sure of just pop in and ask"
That is really GOOD service. Thank you
Mr Downs. Thu, 27 August 2015
Very happy with the service provided and got my laptop back quicker than I expected
Mrs Wright. Wed, 12 August 2015
I was very satisfied. I would definitely recommend you.
The advice I was given initially was excellent and then the repair was done quickly.
it was my son's phone and he was not able to come himself. I am not competent with such technology, but the assistant spoke my language ie simple, non tech words!
Mr Gilchrist. Tue, 11 August 2015
Excellent service. Very satisfied.
Mr Middleditch. Tue, 4 August 2015
Werenty repair to Epsom printer
Mr Archibald. Tue, 28 July 2015
I found the service I received to be very good. The problem I had was dealt with speedily and efficiently and to my satisfaction.
Mrs Adams. Mon, 27 July 2015
Did what they said at the agreed price and in a quick time
Mr Paterson. Sat, 25 July 2015
Fast service and helpfull sfaff.
Mr Townsend. Fri, 24 July 2015
Overall very good. Good communication and good standard of work however did expect my device to have been repaired when they said it would not great going to collect it and was still to be fixed. Thankfully I received a screen protector at no cost to make the device usable until we could return the device to be fixed on another occasion.
Mr Valente. Tue, 14 July 2015
This is the second time that I have visited simplyfixit. I would like to say that I have been very satisfied with the customer service on both occasions and I would definitely recommend your shop.
Mr Mcilwraith. Wed, 17 June 2015
good service - you completed a 'clean up' of a laptop which was done on time, and the unit now works much better !
Ms Veitch. Wed, 10 June 2015
The service and support proved was very efficient
Mr Smith. Sat, 23 May 2015
Mac is now better and much faster than it was new thanks
Mr Townsend. Mon, 11 May 2015
I have had my iPad screen replaced twice in 5 months due to my 4 year old son dropping and breaking the glass. Your team in corstorphine are friendly and helpful and will use again should I need to. I have recommended to family and friends!
Mrs Norman. Wed, 22 April 2015
Very good service. Comprehensive explanation given.
Mrs Wright. Wed, 15 April 2015
Can't think of any improvements! From start to finish everything was very good.
They spoke my language! ie nothing too technical.
They carried the CPU from my car into the shop without being asked.
Definitely to be recommended.
Mrs Wright. Sat, 14 March 2015
brilliant from start to finish. my lap top was even given a clean.
Mr Smith. Thu, 19 February 2015
Fantastic service from these guys once again lap top in at 3 on Monday and ready at 9 the next day superb
Mr Laurie. Sat, 31 January 2015
Ms Somerville. Fri, 23 January 2015
Great value. Fixed my ghds perfectly.
I didn't however get contacted to tell me they were ready but that's no biggy great job
Ms Mbewe. Tue, 20 January 2015
Good customer service fast working, very polite
Ms Moreland. Mon, 29 December 2014
Very efficient service.
Mr Sibbald. Tue, 16 December 2014
Mr Martin. Sun, 26 October 2014
A very neat finish in a timely manner. 3rd replacement screen (over 2-3 years) due to being dropped (again). No doubt I'll be back!
Mr Keenan. Fri, 17 October 2014
*** useless, got iPad back and still not fixed
Ms Dalgleish. Fri, 17 October 2014
Quick, efficient and helpful
Ms Stephenson. Wed, 15 October 2014
Extremely fast and quality work done on replacing my iPad screen and at less than half what Apple charge.
Mr Hanna. Sat, 4 October 2014
Thank you simply fix it!!!! As you recovered my data from my imac and pc world could not get my data back.....pc world had my imac for 3 weeks and they were looking to charge me more than twice simply fix it actually charge me in the end up. Simply fix it had my iMac for under 48 hours and *** sorted my iMac....I would recommend your company to any one as I had fantastic service !!!!
thank you simply fix it
Kind regards ***
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.