Reviews of SimplyFixIt

SimplyFixIt
1 Forrest Road, Edinburgh, EH1 2QH
4.6 out of 5 stars, based on 258 reviews
 

Recent customer reviews of SimplyFixIt at Forrest Road

5

You did a great job: news later the day I took in the iBook, available to collect next day (a Sunday!).

4

The service provided was excellent, branch manager was quick to understand my concern and offer a solution which I could accept. I have given 4 star only because I had to get same issue fixed twice with in a year ( screen display stopped working) while repair warranty only last 3 months. Hopefully I will not have this issue again. Full marks to the staff at branch and special mention of the branch manager, highly recommend

1

I paid a fortune (***) for a software issue. I had to come back twice because the other main problem that I had was not fixed, even though the staff told me twice that it was. They insisted on changing the hard disk and the motherboard, saying that they were too old, even though my computer has only 3 years and worked well before the software issue. In the end, I couldn't use my computer for 8 days and I paid ***£ for a windows re-installation which I could have done by myself and another problem not to be fixed (+ they took me for a fool by saying twice that it was).

5

This is an area about which I have no expert knowledge and being able to trust the advice given is of significant importance. In this case I received advice from PS which I valued and followed. The result was that I now have a product that does exactly what I want it to do. The only feature that has caused a problem - which is entirely my fault - is that my wife has a pacemaker and the magnetic strip, which secures the keyboard, means she can't safely use the iPad. This feature never occurred to me although I know only too well that magnets interfere with pacemakers! Excellent service with nice people and I will gladly recommend them to my friends. Thanks ***

1

Telephone came back with the same problem the battery drains in 12 hours from 100% to 0%. I was told to take it back if this was the case. I took it bacxk again it happened. Then I am going to take it back again...

5

SimplyFix staff on *** was very helpful and friendly. Excellent service and reasonable prices

5

*** was great at explaining the problems my laptop was having and suggested an upgrade that has been very beneficial to my work!

5

No muss, no fuss. Cracked my iPhone screen while in Edinburgh. Brought it in to these guys and two hous later I was back in action very nice and helpful.

4

I had my iPad screen replaced and it’s working well and cheaper than I thought so I’m happy, will be coming back

5

Great service from SimplyFixIt. Very helpful with my initial enquiry, they also notified me when my laptop had arrived with them and confirmed I was happy with the cost of the repair. Payment was straightforward. I was notified when my laptop was on its way back and given a tracking number to follow its progress.
The repair itself looks fantastic, I am very pleased.

5

They were brilliant

5

All the staff were wonderful. Very friendly and helpful. Clearly explaining the procedure and costs upfront. Very fast turnaround time. I have used SimplyFixIt on several occasions and will certainly do so again.

5

The service has been excellent underpinned by very helpful and professional advice. *** (in particular) at Forrest Road Edinburgh has been exemplary in terms of the quality of support and the creation of a bespoke system for me. I am a very happy customer. Thank you. ***

5

I am happy with the help and advice I received from your friendly staff.

5

Superb

5

Very happy with work done to upgrade my iMac to latest specification. Helpful people in shop and good e-mail communication. Good pricing and will use them again.

One small improvement might be a briefing/fact sheet on 'what El Capitan does'. The computer works much faster, but there are a couple of things it no longer does (e.g. secure empty trash). This is more a comment about Apple than Simplifixit, but it would be nice to know.

5

Can't fault them.

5

reliable, friendly, as always

5

great service!

5

Straightforward great service.
No fuss, upfront info.
Great, I won’t hesitate to use again.

5

As always prompt, to the point, accurate, on budget and fixed. Thank you for your good service.

5

great service

5

Service was great, always really friendly. They were very transparent, and completely thorough. Talked through everything with me, and it was a good price.

Ipod classic, replaced Headphone jack and battery.

5

Quick and friendly service.

5

Quick and excellent service

5

Very good,exellent

5

Great service; great staff. Keep on keeping on.

5

easy and clear to deal with and repair done well within agreed time

5

Excellent service - simply explained for the less technically minded like me. Achieved or bettered their deadlines.

5

An excellent a speedy service, delivered before it was promised. Exceptional value for a new iPad screen compared to ***

5

excellent helpful gave accurate assessment of work needed and how it would be carried out. Kept me informed throughout.

5

The efficiency and friendly way the problem was dealt with could not be improved.

5

A* support

5

Very good service and pricing. Everything was explained in advance and staff were very friendly.

5

Service is second to none, handed product in at 9.30am got a text at 12.50 to say that was it fixed. Perfect, 5☆ service. Would highly recommend and would definetly use again.

5

Quick friendly service

4

this is now my third time and the staff are always helpful. Had to bring my iphone back for a second replaced screen literally within 24hrs. Was not told of warranty program, so I was charged full price for a new screen and given a free warranty... thankful for that much, would have appreciated even more to know that in the first place. Also, I wasn't told there is a student discount, so as a father of 4 and a phd student, that would have really helped out a lot, too.

3

***

2

Hope you can use a higher quality screen, the color of my phone is not as bright as before.

5

I have had to use Simply FixIt twice and cannot fault them. The first time was when my MacBook Air was destroyed by me spilling Coke over it. They were unable to save the machine but they did recover the memory which was the important part. The second time was with my iPhone which refused to accept a charge. The work was carried out very quickly, in the case of the iPhone about two hours. Their practice of having various shops across a city is highly beneficial because of the convenience of that.

5

I spilt honey and lemon juice cold remedy tea (good for me, very bad for computers) on my MacBook keyboard and it was rescued efficiently by Simplyfixit. I am typing on it now.

4

Very prompt and efficient

5

Excellent service

5

I was impressed with the customer service and the undoubted knowledge of the product submitted for repair. The advice given and the quick turnaround were second to none.

5

The service was great. The staff very friendly and helpfully and professionally. No waiting time to pick up my phone. I was very satisfied.

5

My whole experience with Simplyfixit has been entirely satisfactory.
I have used their services several times and always found them most helpful.
I also appreciate their seven day opening hours.
I wish them well - they deserve it.

5

Excellent

5

Very Satisfied with the overall service at simplyfix it.
My Mac Book Pro screen and 1 of my speakers needed replacing..all done and now working wonderfully well.
Excellent communication via email text and phone calls for updates. I would highly recommend.

Thank you :)

5

Swift friendly and expert service.

4

Very satisfied by the end result. I needed the screen of my mini iPad replaced. The staff have always looked busy when I have been to the shop but it took a few days to repair and was quite pricy. But I was not in any rush so it was not that important.

5

SimplyFixit are extraordinarily friendly and extremely competent repairers.All the staff I dealt with were extremely courteous and very knowledgeable about the items I brought in for repair. They were very flexible about choice of replacement parts and gave very good advice. Most of all they were very quick and extremely competitive in their pricing. I would not hesitate to use them again and would not hesitate about recommending them to friends and colleagues. Very well done to the team.

5

The people who assisted me were knowledgeable and helpful, and my computer is now much faster than before!

5

Really good service , however I did not receive an e-mail or text when the job was finished and ended up going in 11days later when it was ready for collection. It's working really well again I am pleased to say. Many thanks

5

Very swift, personable and expert service. Highly recommended.

5

I simply wouldn't dream of going anywhere else for all my Mac computer questions, purchases and repairs!

5

Excellent and very helpful

5

Super friendly, professional service. I am very glad I chose simplyfixit to repair my computer.

1

Helpful lady told me to leave phone overnight for new screen to be fitted. Following day rude man told me phone was too damaged by oil to be worth cleaning up . Fair enough, but there are ways of explaining, without being aggressive, that I would find easier to accept. I shall not use this shop again.

5

very good!

5

I was all in all reall satified with the service, the staff and the result. I would always recommend simplifixit again. Just next time I would like to resceive an email when the service is done, nut that was not a big issue.

4

The replaced my iphone battery in a few hours. They were efficient and polites.

5

Second time I am using the services of siplyfixit. They are great!

5

Excellent service!

5

Very quick, helpful and good quality service from Edinburgh store

4

Computer's working well now, and I am impressed by how quickly it was dealt with. My only regret is the cost, but that was probably unavoidable!

5

Your manager *** in the *** branch is very good, and helpful. She looks after her customers with a business like manner. I was pleased with her (and Chris's ) work.

5

excellent friendly service by ***, and they actually manage to salvage stuff from a 10 years old harddisk.

4

Good service and would recommend to others.

5

I've often taken broken apple things to Simply Fix It. They always give a clear, confident statement of what they can do and by when, and they always deliver what they say. A soaked macbook took a few days and quite a few quid but came back happy. Several broken phone screens have been repaired in a few hours. It's better not to trash your gear, but if you do, this is the place I'd go.

3

I understand that it is your standard procedure to check all hardware and software altogether
However, the most recent I fix my PC, I know that it should be hardware problem (loose USB slot and power button)
So I really don't want to give my PC password and let mechanic check software
As a result, I lost all my firefox tab session I kept as I looking for job and other important stuff there with no back up or recovery
This really make me angry after I insist not to check my software

5

I would recommend Simply fix it's others. I have used them twice now for Apple iPhone battery & screen replacement services.
Fast efficient and good customer service. Show them a Tweet and you save 10%.

5

Great! very happy with the quality of service, as well as the professionalism and friendliness of the staff.

1

***

4

Quick helpful support, would go back!

5

My experinece with simplyfixit was really straightforward and they had my laptop back to me in no time. My Yoga had a broken screen and no-one seemed to be able to help yet simplyfixit managed to offer a range of solutions and made sure that I was happy with each step. I would certainly recomend them to others.

3

It was ok

4

Very satisfied with the technical service.
One niggle for which I received apologies was that I was not contacted when my item was not ready for collection when expected and I made an unnecessary journey.

5

Prompt service, good quality repair at reasonable price.

5

The procedure was fast and flawless - I genuinely can't think of anything to say other than perhaps the suggestion that it is made clear what must be done before one exits the store with their repaired phone, as in what needs signed etc.

5

The staff who served me were able to determine that I had come to them a few months before and thus did not charge me for replacing the parts. They also got my laptop fixed punctually. Excellent service!

3

Lengthy wait for job to be done and very expensive.

5

Nice and helpful people. Would definintely recommend!

4

service was friendly and helpful

5

Really friendly and personal service.

5

Excellent, friendly customer service.

5

Have had such great help, formal and informal from both forrest rd and brunstfield units! well worth the money for repairs and the support available.

5

Excellent service. Left my phone for two hours and new battery fitted. Surprised at cost - *** but perhaps I'm a bit out of touch with IT spares prices....

5

Great company...Ross goes the extra mile. This kind of service getting harder to find.

1

I was coming back with the same problem every other month. I spent so much on the repair, and still, the computer has been not working properly. On top of spending over *** I had to buy a new laptop. Not professional and not knowledgeable. Would not recommend it anyone.

5

friendly, professional, open

5

Always very efficient, quick and friendly service!

5

SimplyFixIt were great. They really could not do much more to improve.

5

Happy with service, would recommend to others.

4

helpful and professional.
fair prices for parts and labour.
willing to give a little discount.

one negative is the (seemingly) high turnover of staff so that you rarely see the same technical person twice and have to repeat the problem

5

As I put on Yelp, I am so happy with the shop on Forrest Road. Anna there was amazing at explaining to us what might have gone wrong and what could and couldn't be fixed. I love how she has a solid state hard drive and a regular hard drive and simply explained the difference (definitely talked us into getting SSDs and we're happy to have them so we are).

It wasn't exactly a cheap visit, fixing two MacBook Pros and an iPhone, but considering that the *** told me that both those computers were dead and in their graves, I definitely got value for money!

5

The location on Forest Road and George IV Bridge is AWESOME. We loved how *** explained everything so clearly and fixed our computers.

5

I've been to three Simply Fix It branches (in Edinburgh and Glasgow) and been delighted with the service at each of them. The staff are knowledgeable, patient, and courteous, and have always been willing to go the extra mile to help.

5

Efficient ,fast and friendly

4


I always get good service

5

Excellent service with good pricing and friendly staff

5

My iPad is as good as new. Fantastic experience and I wouldn't hesitate to recommend them.

5

Quick, efficient, friendly service.

5

The staff were incredibly friendly and efficient in fixing my phone. I was ecstatic to hear that they had succeeded, and the 1 year warranty is a fantastic extra bonus. Hopefully I won't need to return to the shop, but if needs be I will and I will recommend to friends and family. (Forrest Road shop)

1

My rating is very poor. I will not return to Simplyfix and have taken the computer in question to another service for two reasons: First the man serving me, when i returned to give back the computer was rude. He said that the reason the screen was jumping was my hand was touching the mouse. As i have typed on an Apple since 2009, this is not true. Second he said i was upset and needed a drink at 11:00, a gin and tonic. I was concerned that i lost eight pages of writing, but knew i could rewrite if necessary. I was unhappy about the waste of time. But to accuse me of being more upset than i was, told me the man wanted to see something that was not there. So i do not trust Simplyfix or its staff. he did have one of his techs recover the file. But i still needed to take it to another shop.

3

Way too expensive to replace a cracked IPhone screen - about 100 British pounds - and then when I tried to pay by credit card, I was told I couldn't, because the maximum charge allowed on a credit card was 30 pounds! Very frustrating - I was told this was store policy because in the past 3 customers charged high amounts for some computers and then claimed what they bought was stolen from thing, or some such scam. Don't understand why I should be penalized for this. I then had to find a cash machine so I could get my phone back. Such poor customer service!!! Plus the repair fee, in my estimation, was way too high!

5

I don't feel you could improve where do I start. I cracked my phone so I phoneed simply fix got through to the correct shop quick and simple the woman told me the price and said it would take a couple of hours. Took it into the shop which I was very impressed with very clean shop and plenty of accessories on display. The gentleman I dealt with in the shop was very helpful and well mannered told me to come back in two hours. When I went back they gave me my iPhone six plus with the new screen that they had fitted no waiting about it was great had my phone fix the same day as I broke it and it works and looks brand new great job thanks very much to the team at simply fix it Edinburgh forrest road.

5

Simple, quick and a great result.

5

Very efficient and helpful staff. Not pushy but informative about offers

5

Polite, fast, careful and technically excellent - would definitely come here again!

1

I took my iPhone in for a new battery and was told it would be ready by 1.30. When I went back it had not been looked at and I was told it would be another 3 hours before it was ready. I explained this was no good as we were not in the area for the afternoon and this was not what we were told originally. The reply was he was very stressed.
The attitude of staff was appalling and the service was terrible I would not recommend using this company.

5

Great service, fixed my GHD's in less than a week, no problem, good price and even *** off voucher if I need any other device fixed, great city centre location, overall service 5 star.

5

Very helpful assistant in your Edinburgh Forrest Rd branch. He explained very clearly the inner workings of my laptop but in layman's terms which was much appreciated. He also, voluntarily advised me on potential discounts available in the future.

4

Very good service!!

4

Efficient friendly service, however expensive for what it does.

5

Good service. No fuss or hassle. New iPhone screen in just over an hour. *** at *** - friendly and efficient

5

Delighted with the service I received from staff at your *** branch in ***. Many thanks!

5

This is the 2nd time that SimplyFixIt have had my iPad for repair, after breaking the lower screen by dropping it. Yes, I know! Too much multi tasking!
Thank goodness I knew where to send it to get a quick, safe repair at the best possible price. All done by Apple trained staff.
Great job. Thank you.

5

I was immensely pleased with my most recent visit to Simplyfixit. On my first visit a year ago there was a dubious manager in Forest Road shop who has since been removed. Anna the current manager is perfect and a joy to deal with. Her work on my laptop is proving to be as she is as a manger.

5

A trustworthy company who lead the field. 2 days from send to receive. Ipad like new at a price 1/3 less than *** charge. *** helpful and they do exactly what they claim.

5

I thought that your service was excellent and I would definitely recommend you to my friends however I would like to have a receipt showing details of the work done and the cost

5

Easy process and helpful staff

5

It is really helpful and I really appreciate having my printer repaired.

4

Good quick service.

4

Clear on what was going to happen. Quick to contact me for an update. Friendly staff. Price was very reasonable for the work being carried out.

Overall a very good service and we plan on using them again in the future.

4

Survice was good and staff excellent

2

Every assistant I dealt with was *incredibly* patronising and paternalistic. I'm a competent user and was looking for mechanical repairs to my laptop, but it was clear they were assuming a level of competence you might expect from a 70-year-old, and laid the upsell on pretty thick.

Assistants were clearly answering questions they were used to hearing, rather than listening to the actual questions I was asking. For instance, when I signed that I understood my data might be lost and was asking if they anticipated that this might be the case (just out of interest, because I'd backed everything up) they started explaining what "formatting" meant. Then, they installed AVG, despite me asking them not to—I'd previously had AVG and had recently changed to different antivirus software, for various reasons.

Not all your customers will be completely computer illiterate, guys. Dealing with the assumption that I'm an idiot every time I walk in the store does not make me want to come back, or recommend you to others.

5

Staff were extremely helpful and explained my options for my repair. After handing in my phone I received an email confirming what had been discussed and a phonecall the following day. The service was quick and efficient. Unfortunately they were unable to fix my phone but this possibility was made quite clear at the outset. I have used this company in the past and would confidently recommend them and use them again.

4

Fast and friendly service - Thanks

5

The staff at Forrest road were really helpful

5

Great service

5

Simplyfixit always do a professional job. Their general customer service is excellent as is the quality of their work.

4

Very good service. Problem fixed. Only negative feedback is the high cost of the service.

5

Excellent quality of customer service, repairs on a fast pace and good prices!

4

Happy with overall service provided.

5

I am very satisfied with your service.

5

Very fast service and great communication. Sent my iPad by post for a repair on a broken screen. Arrived the next day and received an email confirmation of its arrival and a phone call later the same day informing me the repair was complete and my iPad would be posted out the next day. All round fantastic service and repair. I hope my screen doesn't break again but if it does will def be using them again. Highly recommended.

5

The repair process was clearly explained, all charges were made clear up front, and the repair was done quickly. Painless and easy, full marks.

5

The whole repair process was very efficient and the assistant was helpful

4

I had expert attention considtently from the same person.

5

very satisfied with the procedure, repair and time-scales.

5

When my quite new MacBook Pro went wrong I humped it over to a very grand emporium where I expected help but found myself crowded among people thinking of buying the latest devices who were being chatted up by a swarm of young assistants who told me, when I finally got one to listen, to make an appointment and come back with my laptop in a week — whereas at SimplyFixit I was met immediately by a friendly person, who took it in
immediately and got it back to me in 3 or 4 days. Maybe it was just a bad day at the other place but the service at SimplyFixit was incomparably superior.

5

Repair was completed to a high standard and pricing was well explained. Was kept up to date with progress, and MacBook was back to me within a week.

4

Simplyfixit replaced the glass screen on my iPad Air. It was returned with a fault - ghost shifting. Simplyfixit rectified the fault under warranty and returned the fully functioning iPad back to me. Overall, a good service. Staff very helpful over phone.

5

I was happy with the whole experience. A good prompt service and excellent repair.

3

Delivery service via Interlink was the worst I have experienced in over 25 years of mail order / internet purchasing

5

From the beginning the whole service was very efficient with everything being explained clearly. 24 hour turnaround was excellent. I would be happy to recommend you.

5

Helpful service, no problems.

4

You did a good job But a £100 minimum chrge seemed high. I would have been dissapointed if you hadn't fixed it!

4

Very good and quick service. I had my phone screen fixed on a Sunday

4

The technician was fast, friendly, helpful, informative. *** I think. The only concern is that I paid the full price £70 for a fix which is only temporary, which didn't feel very satisfying. Perhaps I could have been charged just the £50 fee.

4

The laptop came back with the screen fixed but the battery could no longer take a charge. That new problem was fixed at no extra cost, which is great! However, unlike the first job, I never received messages about when it would be done. I had to call in to check up on its status. If they were consistent with updates, I would give 5 stars.

5

For an unknown reason, my camera lost about 75 photos from the memory card. These photos were from a wonderful vacation to Edinburgh and were "priceless." This memory card had been previously erased and the lost photos were the only thing on it.

Took the card into simplyfixit to see if they could somehow retrieve my photos. It actually took a few days but they managed to resurrect everything from six years ago on that chip. They saved my vacation!

5

Friendly, helpful, fast and efficient. Would definitely use again.

5

Quick service, very satisfied with the repair on my laptop. Good, pleasant and friendly staff. Excellent that you also offer a student discount!

5

I needed a new keyboard for my laptop and *** at Forrest Road, Edinburgh looked after me. The friendly and highly efficient service I received was greatly appreciated. Everything, including the ordering of the replacement keyboard, was completed very swiftly and exactly to time. I also thought the pricing was very reasonable. Thank you ***.

5

Fast turnaround, excellent work.

4

I felt that it was quite overpriced even as a student!

5

I thought your company was wonderful , everyone was very kind and thoughtful, and as i am now getting older i need people to take there time to explain everything to me, which they did beautifully

5

Brilliant service, can't fault it. Had two phones fixed there (one of them twice) in the past 1.5 years. Have already recommended to shop to friends.

5

Helpful, honest and efficient.

5

I was sent for payment a copy of the invoice I had already paid but when I pointed that out I received an immediate apology - really impressed with the personal service - would definitely use you again (and my iPad is looking great)!

5

All very simple and delivered exactly as promised. Great service.

5

I was very satisfied with the service I received. The staff were very friendly and helpful.

5

good value

5

You are just great, no improvements needed!

5

Everything was excellent: quality of repair, low cost and quick turnaround.

5

I had my iPad fixed in a few hours and was exactly what I needed. Although the price was pretty high, I would do it again!

5

All aspects were satisfactory or better.

5

Engaging
Always trying there best to get your device up and running
Helpful Pleasant - never felt that the price was too high

5

Great service, very impressed. Would confidently recommend to my friends

5

Everyone was wonderful.

5

The team at the 'Simply Fix It' on Forrest Road in Edinburgh were very good (especially ***).They were very helpful and reassuring for someone like me who does not have a clue about computers and patiently explained things even when they were busy. Thankyou.

5

great, quick and friendly communication on email, over the phone and in person. in-store staff went the extra mile to fix my son's ipod screen.

5

Very quick, unobtrusive

5

Really friendly and helpful, fixed my phone when it was fixable and gave useful advice when it wasn't

5

Very fast and efficient!

4

I had to bring in my MacBook for repair. With the MacBook I also provided the adaptor. But when my husband came to fetch everything, he was only handed the MacBook without the adaptor (he didn't know that I had provided it). Maybe it would be good to take a note what items were handed in exactly.

5

Excellent service, have twice put a damaged iPad in for a new screen and received it back same day.

5

Very good service cheap repair I thought after many said iPad was unrepairable so job well done

5

really efficient staff well explained and prompt turnaround of all problems.

5

Excellent service. Had my mobile device back within 2 hours.

5

original parts prove

4

Very friendly, helpful service. The only reason not to have five stars is that the first repair put an incorrect screen on, but simplyfixit couldn't have been more helpful in sorting it out at a time that suited me. A repair on a second laptop was turned round really quickly. Would definitely use again.

5

service was fast and efficient

5

Good advice and quick service - my computer now performs MUCH better

5

Couldn't be more helpful. My disabled son breaks his ipad screens very regularly and the team arrange collection repair and drop of for me. They have even researched protective cases which has really helped.
Would definitely recommend.

5

Excellent service, polite and extremely helpful.
Had been customer since Ideal Computing was set up and we will definitely continue the service the family will need.
Thank you very much

5

First class service

5

This was the first time I have used simplyfixit and I was very well treatde by a very professional team.

Thank you

4

The service was efficient and what I would expect from a business aware of its reputation and the importance of word of mouth recommendation. I did, however, feel that having to shuttle between the Forrest Road shop and the Bruntsfield shop by foot carrying a laptop could have been avoided and therefore a more customer friendly service could have been provided: e.g. someone from Forrest Road could have volunteered to drop the laptop which I had just bought for £300 at Forrest Road instead of me having to carry it there myself on foot.

5

The whole process was handled with pleasant and friendly efficiency. This is the second time I have used your services with regard to a laptop problem; and on both occasions I have been extremely satisfied. I would add that the "repaired" laptop was ready for collection in line with the undertaking given when it was handed in. Good job - well done.

4

ok, fast service, good opening hours

5

Great prices, very trustworthy, helpful and knowledgeable staff. I was kept updated on the progress of the fix. Got my laptop back sooner than I expected, good as new.

5

The service was prompt and the staff have helped me with issues above and beyond what I paid for in my original request for a help with my broken computer.

5

I cannot fault the service I received. The problem with my iphone was dealt with quickly and efficiently. When I had to return with an un-related problem two days later the phone was returned to me in working order that same day.

4

The service was efficient, and the staff helpful.

5

A very quick repair time, friendly staff who don't patronise computer idiots, I have already recommended the service to others.

4

Excellent work. iPad working perfectly again.

4

only thing was that it took a few days longer than usual because u were busy..you had warned me though, stop being so popular :-)

5

he website was mainly clear, but had to phone to confirm if you could repair an iPhone screen on the spot and which branch to go to. We did as a result come in and got a 1hr repair so fully satisfied with that

1

Handed in my phone two weeks ago to have my screen repaired and still haven't got it back. Was initially charged £80 to have the screen fixed but then told the LCD was also broken (despite the fact the image on the screen appeared clearly behind the glass) and so the repair would cost another £20.

5

Brill could not be better, £80 to fix child busted iPad screen.. Bargain !!!! Peppa pig lives another day... Crap can I have a refund?

5

Excellent service friendly helpfull staff

5

Having used this service twice now for my I-Pad's cracked screen I have no complaints.

5

Very friendly staff and fair price offered for repair.

5

They fix my iphone swiflty and was ready only in a couple of hours and all for a cheaper price than in other places.

5

Very fast, helpful and friendly service. Couldn't fault them at all :). I would definitely recommend people to use SimplyFixIt.

1

I have just telephoned, having received this survey, to ask if the iPhone is ready for collection. I was not informed that it is awaiting collection.

5

Very fast repairs and friendly service

5

Great service and customer care. Everyone was nice and helpful in the shop and the tecnician Miro was very professional and keen to help, very good communication. He was in touch and I was very well informed of the damage and any costs. I do hope not need to repair my mac again but I will definitely use them if needed and I highly recommend them. Maria.

5

and excellent and honest service

5

Staff were extremely helpful, clearly knew what they were talking about and repaired my iPad quickly and efficiently. Great service

5

Excellent Service

4

Good service

5

All good but please do not send emails at 6.44am

5

they were awesome. i love them.

4

Maybe not the cheapest, but you definately get what you pay for. Excellent service - needed my iPhone4s screen replaced...did a very good job & quick

5

An excellent service - quick, efficient and honest.

4

Fast and good service

5

Excellent all round

5

Very efficient and fast service

5

Absolutely brilliant. The speed with which my Macbook was returned coupled with the fantastic repair work and the excellent customer service means that should I ever need to have a computer repaired again I will be coming back. The price was very agreeable and I would say very competitive with other places that wouldn't offer the same quality. If you're considering using them then just do it as they are friendly and eager to help.

5

Very professional service, very different from the PC world type organisation

5

I split a cup of water on the keyboard on my Mac Pro. After a night I came to simplyfixit with little hope that my mac would be fixed. But the reception guy told me that there was 75% that the computer could be fixed. After two days I received a message to inform me of collection. So I think the service there is really reliable.

5

Was more than happy with service and advice

5

I can't fault the service and repair work...excellent 10 out of 10

4

My laptop was fixed satisfactorily, but the price was pretty steep. I would recommend Simply Fix It, because I liked that a virus scan and general tune-up were included in the labor charge.

5

I would recommend you to others

4

Fast and efficient service at a reasonable price. Reliable and professional team.

5

Great communication and very prompt service. A real pleasure to do business with.

5

Very fast service

4

The service was fast and effective. The repair was done in half the estimated time.

4

Hi,

Service was first class and fixed my issue within a couple of days.
You opening hrs are very good as well.

Only issue really is the standing charge for just looking at the computer. The last time wasn't an issue as it obviously had a problem but before I have been and there is a min charge. I went elsewhere then and the guy ran a program in a few mins and charged a tenner.
Overall excellent service from you thou.

5

Staff were very knowledgable and friendly, quick and efficient service! Would definitely recommend!

5

What is there yo say besides Excellent

5

i was very satisfied. The repair was done promptly and more quickly than i had been told. i received a text to let me know that my computer was ready. The repair itself was as i expected.

5

Excellent service and advice on quite a complicated issue, both over the phone and in the shop. The turnaround time for the repairs needed was also very good. I couldn't have hoped for better. Thank you.

5

Iphone repaired in matter of hours- very happy with service

5

I was ready to chuck my ipod in the bin after another shop more or less told me it was not worth while repairing as I could probably have bought another one cheaper. I went into Simplyfixit, the young lad at the counter couldn't have been more helpful. My ipod was fixed within a few days, as good as new. I definitely would recommend Simplyfixit to others. The service overall was first class. Thank you so much.

5

It couldn't have been better. The service and advice I received in the course of the complex repairs successfully undertaken were of the highest standard. I would not hesitate to use you again, and to recommend you most highly to others.

5

no complaints!

5

Excellent customer service, speedy recovery of items and good prices

5

very good service

4

After the employees fixed my laptop the first time and it didn't worked, they did it a 2nd time without extra charge or any problems. Good service!

4

Good

5

Quick and professional

5

Entirely satisfied and have already recommended you to others

5

Just good and quick

4

Quick same day service but not without being charged for that level of service.

5

Very friendly, professional service that sorted my PC issues speedily.

5

Used twice and received swift and knowledgiable
help even to car parking

5

Good service; good technical knowledge. SimplyFixit is the company I always use when I need something fixed.

5

Very helpful and very trustworthy. Will give clear and honest opinion about the repair. Speedy repair and very convenient collection and delivery option.

5

Excellent, knowledgable & friendly.

4

efficient and timely

5

very helpful service with clear and open pricing, good communication and work.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to€“ 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

http://www.yelp.co.uk

http://www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.