Recent customer reviews of SimplyFixIt at Forrest Road
Ms Armstrong. Wed, 18 March 2020
Always very helpful.
Mr Hywel . Sat, 7 March 2020
Second time to use now and great service and repairs!
Firstly used to replace a screen for an ipad air and just used to replace a battery and screen on an iPhone 5s.
Don‘t waste time getting cheap replacements as they are a waste of money (as I found out), SimplyFixIt appear to used parts that are a very good quality which are worth it in the long run. Highly recommend.
Mr Barr. Sat, 29 February 2020
Excellent service—friendly, efficient and helpful. Highly recommended.
Mr Duffy. Wed, 26 February 2020
Quick and efficient battery replacement and trackpad repair on an ageing MacBook.
Ms Ranger. Sat, 15 February 2020
Polite, friendly excellent service. Definitely recommend.
Mrs Twissell. Wed, 12 February 2020
Quick and good repair to broken phone screen
Mr Scott. Wed, 12 February 2020
I gave this 5 stars because it put right, at a discount, an earlier inadequate service by SimplyFixIt. This time, *** saw the problem and sorted it out in 24 hours.
Ms Palmer. Wed, 5 February 2020
SimplyFixIt at Forrest Row were very helpful and did all they could to fix my phone which sadly was not possible and I received a full refund.
They did a lot more than the Apple Store and I would recommend them wholeheartedly if you need a phone repair.
Ms Maclaren. Mon, 3 February 2020
Excellent service by smart, knowledgable, switched–on people. Would highly recommend.
Ms Fulcher . Fri, 31 January 2020
Amazing service , very quick fix and returned day after repair. Highly recommend
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.