Reviews of SimplyFixIt

SimplyFixIt
1 Forrest Road, Edinburgh, EH1 2QH
4.7 out of 5 stars, based on 372 reviews
 

Recent customer reviews of SimplyFixIt at Forrest Road

5

I fairly regularly visit Forrest Road to buy IT related items but also to get repairs and other such matters sorted. On this occasion I needed a PC wiped so I could gift it to my daughter. The task was undertaken by *** and I was delighted with the efficient and friendly service I received. Thank you.

5

What fantastic service from SimplyFixIt. Posted the devices to them, the process is straightforward. *** called to confirm repairs needed (screen replacements) and price. They were returned within a few days via DPD. Highly recommended.

5

friendly, helpful and competent

5

Great service

5

As always your operative was friendly, helpful and very knowledgeable. SimplyFixIt has always been so helpful in the past and I recommend them to anyone who asks for computer help. I shall buy my next laptop from them as their service is nothing but superb. ***

5

Very quickly identified the problem with my laptop.
Part ordered the same day.Good system for updates on repair process.
Laptop repaired and fully functioning within a few days.

5

The work done on my iPad was faultless and the communication while the work was being done was excellent. I would have no problem in recommending SimplyFixIt.
The only thing that could improve the service would be, on you receiving their item, to give the customer an estimate of when the work is likely to be looked at.

5

Top class service. I was extremely impressed with how quickly and efficiently my phone was repaired and what a good job they have done. I would definitely recommend them .
Thank you

5

Quick and efficient service—regular contact—great value for money.

5

I would like to say how impressed I was with the service from SimplyFixIt, they turned my IPad Pro around in a week and it is like new, they kept in contact, so all in all a very pleasant experience. Well done SimplyFixIt.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

www.yelp.co.uk

www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.