Recent customer reviews of SimplyFixIt at Forrest Road
Ms Fowle. Tue, 22 January 2019
I was really impressed by the service and the speed of delivery.
Mr Collar. Sat, 12 January 2019
Always highly recommend them - very knowledgeable and excellent service, especially speed
Mr Reyes. Mon, 7 January 2019
Mr Milligan. Mon, 7 January 2019
I have had an ipad and iphone screen replaced, very fast service, iphone done in a couple of hours.
Would use again.
Mr Mikrut. Wed, 2 January 2019
All good - dont see any area for improvement
Mr Hart. Tue, 18 December 2018
Very helpful staff. Speedy service. Reasonable price.
Ms Mcdowell . Fri, 14 December 2018
Thank you Simplyfixit Forest Road for fixing Safari crash and updating OS to latest. You explained the problem and solution in a simple non patronising way and contacted me promptly when the job was complete.
Mr Cohen. Wed, 5 December 2018
Very courteous service, helped a lot with my phone which had a dead battery. Highly recommended, used their services in the past.
Mr Kerr. Sat, 1 December 2018
You did a great job: news later the day I took in the iBook, available to collect next day (a Sunday!).
Mr Saharan. Fri, 9 November 2018
The service provided was excellent, branch manager was quick to understand my concern and offer a solution which I could accept. I have given 4 star only because I had to get same issue fixed twice with in a year ( screen display stopped working) while repair warranty only last 3 months. Hopefully I will not have this issue again. Full marks to the staff at branch and special mention of the branch manager, highly recommend
Ms Vivion. Wed, 31 October 2018
I paid a fortune (***) for a software issue. I had to come back twice because the other main problem that I had was not fixed, even though the staff told me twice that it was. They insisted on changing the hard disk and the motherboard, saying that they were too old, even though my computer has only 3 years and worked well before the software issue. In the end, I couldn't use my computer for 8 days and I paid ***£ for a windows re-installation which I could have done by myself and another problem not to be fixed (+ they took me for a fool by saying twice that it was).
Mr Bolam. Thu, 25 October 2018
This is an area about which I have no expert knowledge and being able to trust the advice given is of significant importance. In this case I received advice from PS which I valued and followed. The result was that I now have a product that does exactly what I want it to do. The only feature that has caused a problem - which is entirely my fault - is that my wife has a pacemaker and the magnetic strip, which secures the keyboard, means she can't safely use the iPad. This feature never occurred to me although I know only too well that magnets interfere with pacemakers! Excellent service with nice people and I will gladly recommend them to my friends. Thanks ***
Mr Paredes. Sun, 14 October 2018
Telephone came back with the same problem the battery drains in 12 hours from 100% to 0%. I was told to take it back if this was the case. I took it bacxk again it happened. Then I am going to take it back again...
Mr Reyes. Thu, 11 October 2018
SimplyFix staff on *** was very helpful and friendly. Excellent service and reasonable prices
Ms Saranti . Mon, 24 September 2018
*** was great at explaining the problems my laptop was having and suggested an upgrade that has been very beneficial to my work!
Mr Lee. Sat, 8 September 2018
No muss, no fuss. Cracked my iPhone screen while in Edinburgh. Brought it in to these guys and two hous later I was back in action very nice and helpful.
Mr Shirley. Tue, 4 September 2018
I had my iPad screen replaced and its working well and cheaper than I thought so Im happy, will be coming back
Ms Brown. Wed, 29 August 2018
Great service from SimplyFixIt. Very helpful with my initial enquiry, they also notified me when my laptop had arrived with them and confirmed I was happy with the cost of the repair. Payment was straightforward. I was notified when my laptop was on its way back and given a tracking number to follow its progress.
The repair itself looks fantastic, I am very pleased.
Ms Lane. Wed, 29 August 2018
They were brilliant
Ms Gillespie. Thu, 16 August 2018
All the staff were wonderful. Very friendly and helpful. Clearly explaining the procedure and costs upfront. Very fast turnaround time. I have used SimplyFixIt on several occasions and will certainly do so again.
Mr Bolam. Thu, 16 August 2018
The service has been excellent underpinned by very helpful and professional advice. *** (in particular) at Forrest Road Edinburgh has been exemplary in terms of the quality of support and the creation of a bespoke system for me. I am a very happy customer. Thank you. ***
Mr Adamson. Tue, 14 August 2018
I am happy with the help and advice I received from your friendly staff.
Mr Skene. Tue, 31 July 2018
Mr Parker. Sat, 28 July 2018
Very happy with work done to upgrade my iMac to latest specification. Helpful people in shop and good e-mail communication. Good pricing and will use them again.
One small improvement might be a briefing/fact sheet on 'what El Capitan does'. The computer works much faster, but there are a couple of things it no longer does (e.g. secure empty trash). This is more a comment about Apple than Simplifixit, but it would be nice to know.
Mr Watson. Fri, 20 July 2018
Can't fault them.
Ms Wolters. Thu, 28 June 2018
reliable, friendly, as always
Ms Campbell. Mon, 18 June 2018
Mr Monaco. Tue, 12 June 2018
Straightforward great service.
No fuss, upfront info.
Great, I wont hesitate to use again.
Mr Hartley. Mon, 14 May 2018
As always prompt, to the point, accurate, on budget and fixed. Thank you for your good service.
Ms Maclaren. Thu, 10 May 2018
Mr Kerr. Thu, 3 May 2018
Service was great, always really friendly. They were very transparent, and completely thorough. Talked through everything with me, and it was a good price.
Ipod classic, replaced Headphone jack and battery.
Mr Mcintyre. Tue, 1 May 2018
Quick and friendly service.
Mr Mcconville. Tue, 24 April 2018
Quick and excellent service
Mr Muir. Sun, 22 April 2018
Mr Knox. Tue, 10 April 2018
Great service; great staff. Keep on keeping on.
Mr Hunter. Tue, 10 April 2018
easy and clear to deal with and repair done well within agreed time
Mr Westwater. Thu, 5 April 2018
Excellent service - simply explained for the less technically minded like me. Achieved or bettered their deadlines.
Mr Allan. Thu, 5 April 2018
An excellent a speedy service, delivered before it was promised. Exceptional value for a new iPad screen compared to ***
Ms Mcpherson . Thu, 29 March 2018
excellent helpful gave accurate assessment of work needed and how it would be carried out. Kept me informed throughout.
Mr Kerr. Mon, 26 March 2018
The efficiency and friendly way the problem was dealt with could not be improved.
Mr Heatley. Thu, 22 March 2018
Ms Abdel Bary. Sun, 18 March 2018
Very good service and pricing. Everything was explained in advance and staff were very friendly.
Ms Shaw. Wed, 28 February 2018
Service is second to none, handed product in at 9.30am got a text at 12.50 to say that was it fixed. Perfect, 5☆ service. Would highly recommend and would definetly use again.
Mr Murdoch. Sat, 17 February 2018
Quick friendly service
Mr Hein. Fri, 16 February 2018
this is now my third time and the staff are always helpful. Had to bring my iphone back for a second replaced screen literally within 24hrs. Was not told of warranty program, so I was charged full price for a new screen and given a free warranty... thankful for that much, would have appreciated even more to know that in the first place. Also, I wasn't told there is a student discount, so as a father of 4 and a phd student, that would have really helped out a lot, too.
Mr Macmillan. Sun, 11 February 2018
Mr Yujie. Thu, 1 February 2018
Hope you can use a higher quality screen, the color of my phone is not as bright as before.
Mr Haddow. Wed, 17 January 2018
I have had to use Simply FixIt twice and cannot fault them. The first time was when my MacBook Air was destroyed by me spilling Coke over it. They were unable to save the machine but they did recover the memory which was the important part. The second time was with my iPhone which refused to accept a charge. The work was carried out very quickly, in the case of the iPhone about two hours. Their practice of having various shops across a city is highly beneficial because of the convenience of that.
Mr Lamont. Mon, 15 January 2018
I spilt honey and lemon juice cold remedy tea (good for me, very bad for computers) on my MacBook keyboard and it was rescued efficiently by Simplyfixit. I am typing on it now.
Mr Mackintosh. Thu, 11 January 2018
Very prompt and efficient
Mr Mackintosh. Fri, 5 January 2018
Mr Jamieson. Thu, 28 December 2017
I was impressed with the customer service and the undoubted knowledge of the product submitted for repair. The advice given and the quick turnaround were second to none.
Ms Nolan. Wed, 27 December 2017
The service was great. The staff very friendly and helpfully and professionally. No waiting time to pick up my phone. I was very satisfied.
Mr Parr. Sat, 9 December 2017
My whole experience with Simplyfixit has been entirely satisfactory.
I have used their services several times and always found them most helpful.
I also appreciate their seven day opening hours.
I wish them well - they deserve it.
Mr Henderson. Thu, 7 December 2017
Ms Obasi. Wed, 6 December 2017
Very Satisfied with the overall service at simplyfix it.
My Mac Book Pro screen and 1 of my speakers needed replacing..all done and now working wonderfully well.
Excellent communication via email text and phone calls for updates. I would highly recommend.
Thank you :)
Mr Jones. Fri, 1 December 2017
Swift friendly and expert service.
Mr Green. Mon, 27 November 2017
Very satisfied by the end result. I needed the screen of my mini iPad replaced. The staff have always looked busy when I have been to the shop but it took a few days to repair and was quite pricy. But I was not in any rush so it was not that important.
Mr Walker. Fri, 24 November 2017
SimplyFixit are extraordinarily friendly and extremely competent repairers.All the staff I dealt with were extremely courteous and very knowledgeable about the items I brought in for repair. They were very flexible about choice of replacement parts and gave very good advice. Most of all they were very quick and extremely competitive in their pricing. I would not hesitate to use them again and would not hesitate about recommending them to friends and colleagues. Very well done to the team.
Ms Hays. Mon, 13 November 2017
The people who assisted me were knowledgeable and helpful, and my computer is now much faster than before!
Ms Marjorybanks. Fri, 10 November 2017
Really good service , however I did not receive an e-mail or text when the job was finished and ended up going in 11days later when it was ready for collection. It's working really well again I am pleased to say. Many thanks
Mr Jones. Tue, 7 November 2017
Very swift, personable and expert service. Highly recommended.
Ms Elliott. Thu, 19 October 2017
I simply wouldn't dream of going anywhere else for all my Mac computer questions, purchases and repairs!
Mr Mcconville. Tue, 3 October 2017
Excellent and very helpful
Ms Rajamaa. Mon, 25 September 2017
Super friendly, professional service. I am very glad I chose simplyfixit to repair my computer.
Ms Hewitt. Fri, 22 September 2017
Helpful lady told me to leave phone overnight for new screen to be fitted. Following day rude man told me phone was too damaged by oil to be worth cleaning up . Fair enough, but there are ways of explaining, without being aggressive, that I would find easier to accept. I shall not use this shop again.
Mr Wang. Mon, 18 September 2017
Mr Bodenstein. Sun, 17 September 2017
I was all in all reall satified with the service, the staff and the result. I would always recommend simplifixit again. Just next time I would like to resceive an email when the service is done, nut that was not a big issue.
Mr Towler. Sat, 16 September 2017
The replaced my iphone battery in a few hours. They were efficient and polites.
Mr Caglayan. Mon, 4 September 2017
Second time I am using the services of siplyfixit. They are great!
Mr Dingwall. Wed, 30 August 2017
Mr Hooper. Tue, 22 August 2017
Very quick, helpful and good quality service from Edinburgh store
Mr Balfoour. Wed, 16 August 2017
Computer's working well now, and I am impressed by how quickly it was dealt with. My only regret is the cost, but that was probably unavoidable!
Mr Canale. Tue, 15 August 2017
Your manager *** in the *** branch is very good, and helpful. She looks after her customers with a business like manner. I was pleased with her (and Chris's ) work.
Mr Cohen. Sat, 5 August 2017
excellent friendly service by ***, and they actually manage to salvage stuff from a 10 years old harddisk.
Mr Mcconville. Thu, 13 July 2017
Good service and would recommend to others.
Mr Martin. Fri, 30 June 2017
I've often taken broken apple things to Simply Fix It. They always give a clear, confident statement of what they can do and by when, and they always deliver what they say. A soaked macbook took a few days and quite a few quid but came back happy. Several broken phone screens have been repaired in a few hours. It's better not to trash your gear, but if you do, this is the place I'd go.
Mr Tarakit. Thu, 29 June 2017
I understand that it is your standard procedure to check all hardware and software altogether
However, the most recent I fix my PC, I know that it should be hardware problem (loose USB slot and power button)
So I really don't want to give my PC password and let mechanic check software
As a result, I lost all my firefox tab session I kept as I looking for job and other important stuff there with no back up or recovery
This really make me angry after I insist not to check my software
Mr Peebles. Sat, 24 June 2017
I would recommend Simply fix it's others. I have used them twice now for Apple iPhone battery & screen replacement services.
Fast efficient and good customer service. Show them a Tweet and you save 10%.
Ms Kennedy. Wed, 21 June 2017
Great! very happy with the quality of service, as well as the professionalism and friendliness of the staff.
Mr Ryan. Fri, 9 June 2017
Mr Jones. Thu, 8 June 2017
Quick helpful support, would go back!
Mr Dennis. Tue, 6 June 2017
My experinece with simplyfixit was really straightforward and they had my laptop back to me in no time. My Yoga had a broken screen and no-one seemed to be able to help yet simplyfixit managed to offer a range of solutions and made sure that I was happy with each step. I would certainly recomend them to others.
Mr Jones. Sun, 4 June 2017
It was ok
Mr Davies. Mon, 29 May 2017
Very satisfied with the technical service.
One niggle for which I received apologies was that I was not contacted when my item was not ready for collection when expected and I made an unnecessary journey.
Mr Campbell. Mon, 22 May 2017
Prompt service, good quality repair at reasonable price.
Mr Cummins. Tue, 16 May 2017
The procedure was fast and flawless - I genuinely can't think of anything to say other than perhaps the suggestion that it is made clear what must be done before one exits the store with their repaired phone, as in what needs signed etc.
Mr Holligan. Sun, 14 May 2017
The staff who served me were able to determine that I had come to them a few months before and thus did not charge me for replacing the parts. They also got my laptop fixed punctually. Excellent service!
Mr Gray. Sat, 13 May 2017
Lengthy wait for job to be done and very expensive.
Ms Karolyte. Wed, 10 May 2017
Nice and helpful people. Would definintely recommend!
Mr Mckellar. Fri, 28 April 2017
service was friendly and helpful
Mr Mcleish. Wed, 26 April 2017
Really friendly and personal service.
Ms Ailes. Wed, 26 April 2017
Excellent, friendly customer service.
Mr Bleakley. Fri, 21 April 2017
Have had such great help, formal and informal from both forrest rd and brunstfield units! well worth the money for repairs and the support available.
Ms Hewitt. Wed, 12 April 2017
Excellent service. Left my phone for two hours and new battery fitted. Surprised at cost - *** but perhaps I'm a bit out of touch with IT spares prices....
Mr Henderson. Thu, 16 March 2017
Great company...Ross goes the extra mile. This kind of service getting harder to find.
Mr Cox. Mon, 6 March 2017
I was coming back with the same problem every other month. I spent so much on the repair, and still, the computer has been not working properly. On top of spending over *** I had to buy a new laptop. Not professional and not knowledgeable. Would not recommend it anyone.
Mr Francheschi. Sat, 11 February 2017
friendly, professional, open
Ms Sun. Sat, 4 February 2017
Always very efficient, quick and friendly service!
Mr Gorman. Sat, 21 January 2017
SimplyFixIt were great. They really could not do much more to improve.
Mr Forbes. Wed, 21 December 2016
Happy with service, would recommend to others.
Mr Francheschi. Tue, 25 October 2016
helpful and professional.
fair prices for parts and labour.
willing to give a little discount.
one negative is the (seemingly) high turnover of staff so that you rarely see the same technical person twice and have to repeat the problem
Ms Bedwin. Sun, 23 October 2016
As I put on Yelp, I am so happy with the shop on Forrest Road. Anna there was amazing at explaining to us what might have gone wrong and what could and couldn't be fixed. I love how she has a solid state hard drive and a regular hard drive and simply explained the difference (definitely talked us into getting SSDs and we're happy to have them so we are).
It wasn't exactly a cheap visit, fixing two MacBook Pros and an iPhone, but considering that the *** told me that both those computers were dead and in their graves, I definitely got value for money!
Ms Bedwin. Sun, 16 October 2016
The location on Forest Road and George IV Bridge is AWESOME. We loved how *** explained everything so clearly and fixed our computers.
Ms Ailes. Wed, 12 October 2016
I've been to three Simply Fix It branches (in Edinburgh and Glasgow) and been delighted with the service at each of them. The staff are knowledgeable, patient, and courteous, and have always been willing to go the extra mile to help.
Mrs Crofts. Wed, 12 October 2016
Efficient ,fast and friendly
Mr Muir. Wed, 21 September 2016
I always get good service
Ms Abdel Bary. Tue, 20 September 2016
Excellent service with good pricing and friendly staff
Ms Thornton. Tue, 13 September 2016
My iPad is as good as new. Fantastic experience and I wouldn't hesitate to recommend them.
Ms Macleod. Mon, 29 August 2016
Quick, efficient, friendly service.
Ms Evans. Sat, 23 July 2016
The staff were incredibly friendly and efficient in fixing my phone. I was ecstatic to hear that they had succeeded, and the 1 year warranty is a fantastic extra bonus. Hopefully I won't need to return to the shop, but if needs be I will and I will recommend to friends and family. (Forrest Road shop)
Ms Harding. Sat, 23 July 2016
My rating is very poor. I will not return to Simplyfix and have taken the computer in question to another service for two reasons: First the man serving me, when i returned to give back the computer was rude. He said that the reason the screen was jumping was my hand was touching the mouse. As i have typed on an Apple since 2009, this is not true. Second he said i was upset and needed a drink at 11:00, a gin and tonic. I was concerned that i lost eight pages of writing, but knew i could rewrite if necessary. I was unhappy about the waste of time. But to accuse me of being more upset than i was, told me the man wanted to see something that was not there. So i do not trust Simplyfix or its staff. he did have one of his techs recover the file. But i still needed to take it to another shop.
Ms Martin. Fri, 22 July 2016
Way too expensive to replace a cracked IPhone screen - about 100 British pounds - and then when I tried to pay by credit card, I was told I couldn't, because the maximum charge allowed on a credit card was 30 pounds! Very frustrating - I was told this was store policy because in the past 3 customers charged high amounts for some computers and then claimed what they bought was stolen from thing, or some such scam. Don't understand why I should be penalized for this. I then had to find a cash machine so I could get my phone back. Such poor customer service!!! Plus the repair fee, in my estimation, was way too high!
Mr Howie. Thu, 14 July 2016
I don't feel you could improve where do I start. I cracked my phone so I phoneed simply fix got through to the correct shop quick and simple the woman told me the price and said it would take a couple of hours. Took it into the shop which I was very impressed with very clean shop and plenty of accessories on display. The gentleman I dealt with in the shop was very helpful and well mannered told me to come back in two hours. When I went back they gave me my iPhone six plus with the new screen that they had fitted no waiting about it was great had my phone fix the same day as I broke it and it works and looks brand new great job thanks very much to the team at simply fix it Edinburgh forrest road.
Mr Balfour. Mon, 11 July 2016
Simple, quick and a great result.
Ms Boswell. Mon, 11 July 2016
Very efficient and helpful staff. Not pushy but informative about offers
Ms Morcom. Thu, 30 June 2016
Polite, fast, careful and technically excellent - would definitely come here again!
Ms Pluss. Thu, 30 June 2016
I took my iPhone in for a new battery and was told it would be ready by 1.30. When I went back it had not been looked at and I was told it would be another 3 hours before it was ready. I explained this was no good as we were not in the area for the afternoon and this was not what we were told originally. The reply was he was very stressed.
The attitude of staff was appalling and the service was terrible I would not recommend using this company.
Ms Shaw. Wed, 29 June 2016
Great service, fixed my GHD's in less than a week, no problem, good price and even *** off voucher if I need any other device fixed, great city centre location, overall service 5 star.
Mr Reid. Fri, 17 June 2016
Very helpful assistant in your Edinburgh Forrest Rd branch. He explained very clearly the inner workings of my laptop but in layman's terms which was much appreciated. He also, voluntarily advised me on potential discounts available in the future.
Ms Vives. Fri, 3 June 2016
Very good service!!
Mr Bingham. Fri, 27 May 2016
Efficient friendly service, however expensive for what it does.
Mr Spier. Wed, 18 May 2016
Good service. No fuss or hassle. New iPhone screen in just over an hour. *** at *** - friendly and efficient
Ms Forrest. Tue, 17 May 2016
Delighted with the service I received from staff at your *** branch in ***. Many thanks!
Mrs Hesford. Sat, 14 May 2016
This is the 2nd time that SimplyFixIt have had my iPad for repair, after breaking the lower screen by dropping it. Yes, I know! Too much multi tasking!
Thank goodness I knew where to send it to get a quick, safe repair at the best possible price. All done by Apple trained staff.
Great job. Thank you.
Mr Canale. Fri, 6 May 2016
I was immensely pleased with my most recent visit to Simplyfixit. On my first visit a year ago there was a dubious manager in Forest Road shop who has since been removed. Anna the current manager is perfect and a joy to deal with. Her work on my laptop is proving to be as she is as a manger.
Mr Sedgley. Fri, 6 May 2016
A trustworthy company who lead the field. 2 days from send to receive. Ipad like new at a price 1/3 less than *** charge. *** helpful and they do exactly what they claim.
Ms Barr. Fri, 29 April 2016
I thought that your service was excellent and I would definitely recommend you to my friends however I would like to have a receipt showing details of the work done and the cost
Mr Bailiwick. Thu, 28 April 2016
Easy process and helpful staff
Ms Zhang. Wed, 27 April 2016
It is really helpful and I really appreciate having my printer repaired.
Mr Keyes. Mon, 18 April 2016
Good quick service.
Mr Birrell. Wed, 13 April 2016
Clear on what was going to happen. Quick to contact me for an update. Friendly staff. Price was very reasonable for the work being carried out.
Overall a very good service and we plan on using them again in the future.
Mr Bjornsson. Sat, 9 April 2016
Survice was good and staff excellent
Ms O'grady. Sat, 9 April 2016
Every assistant I dealt with was *incredibly* patronising and paternalistic. I'm a competent user and was looking for mechanical repairs to my laptop, but it was clear they were assuming a level of competence you might expect from a 70-year-old, and laid the upsell on pretty thick.
Assistants were clearly answering questions they were used to hearing, rather than listening to the actual questions I was asking. For instance, when I signed that I understood my data might be lost and was asking if they anticipated that this might be the case (just out of interest, because I'd backed everything up) they started explaining what "formatting" meant. Then, they installed AVG, despite me asking them not toI'd previously had AVG and had recently changed to different antivirus software, for various reasons.
Not all your customers will be completely computer illiterate, guys. Dealing with the assumption that I'm an idiot every time I walk in the store does not make me want to come back, or recommend you to others.
Ms Girdler. Tue, 15 March 2016
Staff were extremely helpful and explained my options for my repair. After handing in my phone I received an email confirming what had been discussed and a phonecall the following day. The service was quick and efficient. Unfortunately they were unable to fix my phone but this possibility was made quite clear at the outset. I have used this company in the past and would confidently recommend them and use them again.
Mr Swift (skyscanner Ltd). Wed, 9 March 2016
Fast and friendly service - Thanks
Ms Oates. Mon, 22 February 2016
The staff at Forrest road were really helpful
Mrs Grover. Tue, 16 February 2016
Mr Gabriel. Tue, 16 February 2016
Simplyfixit always do a professional job. Their general customer service is excellent as is the quality of their work.
Mr Macdonald. Thu, 4 February 2016
Very good service. Problem fixed. Only negative feedback is the high cost of the service.
Ms Papagianni. Wed, 3 February 2016
Excellent quality of customer service, repairs on a fast pace and good prices!
Mr Livingstone. Mon, 1 February 2016
Happy with overall service provided.
Ms Cui. Sun, 31 January 2016
I am very satisfied with your service.
Ms Jallow. Fri, 22 January 2016
Very fast service and great communication. Sent my iPad by post for a repair on a broken screen. Arrived the next day and received an email confirmation of its arrival and a phone call later the same day informing me the repair was complete and my iPad would be posted out the next day. All round fantastic service and repair. I hope my screen doesn't break again but if it does will def be using them again. Highly recommended.
Mr Parkinson. Thu, 7 January 2016
The repair process was clearly explained, all charges were made clear up front, and the repair was done quickly. Painless and easy, full marks.
Ms Slessor. Sat, 2 January 2016
The whole repair process was very efficient and the assistant was helpful
Mr Muir. Fri, 4 December 2015
I had expert attention considtently from the same person.
Mr Robertson. Fri, 4 December 2015
very satisfied with the procedure, repair and time-scales.
Mr Kerr. Tue, 1 December 2015
When my quite new MacBook Pro went wrong I humped it over to a very grand emporium where I expected help but found myself crowded among people thinking of buying the latest devices who were being chatted up by a swarm of young assistants who told me, when I finally got one to listen, to make an appointment and come back with my laptop in a week whereas at SimplyFixit I was met immediately by a friendly person, who took it in
immediately and got it back to me in 3 or 4 days. Maybe it was just a bad day at the other place but the service at SimplyFixit was incomparably superior.
Ms Hales. Tue, 1 December 2015
Repair was completed to a high standard and pricing was well explained. Was kept up to date with progress, and MacBook was back to me within a week.
Mr Guest. Wed, 18 November 2015
Simplyfixit replaced the glass screen on my iPad Air. It was returned with a fault - ghost shifting. Simplyfixit rectified the fault under warranty and returned the fully functioning iPad back to me. Overall, a good service. Staff very helpful over phone.
Mr Arney. Wed, 18 November 2015
I was happy with the whole experience. A good prompt service and excellent repair.
Mr Nicholls. Wed, 18 November 2015
Delivery service via Interlink was the worst I have experienced in over 25 years of mail order / internet purchasing
Mr Marjoribanks. Tue, 17 November 2015
From the beginning the whole service was very efficient with everything being explained clearly. 24 hour turnaround was excellent. I would be happy to recommend you.
Mr Macpherson. Thu, 8 October 2015
Helpful service, no problems.
Mr Campbell. Wed, 16 September 2015
You did a good job But a £100 minimum chrge seemed high. I would have been dissapointed if you hadn't fixed it!
Mr Routray. Sun, 13 September 2015
Very good and quick service. I had my phone screen fixed on a Sunday
Ms Birch. Tue, 11 August 2015
The technician was fast, friendly, helpful, informative. *** I think. The only concern is that I paid the full price £70 for a fix which is only temporary, which didn't feel very satisfying. Perhaps I could have been charged just the £50 fee.
Mr Manabat. Sun, 9 August 2015
The laptop came back with the screen fixed but the battery could no longer take a charge. That new problem was fixed at no extra cost, which is great! However, unlike the first job, I never received messages about when it would be done. I had to call in to check up on its status. If they were consistent with updates, I would give 5 stars.
Mr Gutierrez. Wed, 5 August 2015
For an unknown reason, my camera lost about 75 photos from the memory card. These photos were from a wonderful vacation to Edinburgh and were "priceless." This memory card had been previously erased and the lost photos were the only thing on it.
Took the card into simplyfixit to see if they could somehow retrieve my photos. It actually took a few days but they managed to resurrect everything from six years ago on that chip. They saved my vacation!
Mr Johns. Fri, 31 July 2015
Friendly, helpful, fast and efficient. Would definitely use again.
Ms Meighan. Mon, 20 July 2015
Quick service, very satisfied with the repair on my laptop. Good, pleasant and friendly staff. Excellent that you also offer a student discount!
Mr Bolam. Mon, 22 June 2015
I needed a new keyboard for my laptop and *** at Forrest Road, Edinburgh looked after me. The friendly and highly efficient service I received was greatly appreciated. Everything, including the ordering of the replacement keyboard, was completed very swiftly and exactly to time. I also thought the pricing was very reasonable. Thank you ***.
Mr Dowds (easypc). Tue, 16 June 2015
Fast turnaround, excellent work.
Ms Shreya. Sat, 13 June 2015
I felt that it was quite overpriced even as a student!
Ms Hamilton Campbell. Wed, 3 June 2015
I thought your company was wonderful , everyone was very kind and thoughtful, and as i am now getting older i need people to take there time to explain everything to me, which they did beautifully
Ms Maier Barcroft. Mon, 1 June 2015
Brilliant service, can't fault it. Had two phones fixed there (one of them twice) in the past 1.5 years. Have already recommended to shop to friends.
Ms Bond. Tue, 19 May 2015
Helpful, honest and efficient.
Mr Olson. Tue, 28 April 2015
I was sent for payment a copy of the invoice I had already paid but when I pointed that out I received an immediate apology - really impressed with the personal service - would definitely use you again (and my iPad is looking great)!
Mr Hartley. Thu, 9 April 2015
All very simple and delivered exactly as promised. Great service.
Mr Ibbett. Sun, 29 March 2015
I was very satisfied with the service I received. The staff were very friendly and helpful.
Mr Stewart. Fri, 20 March 2015
Ms Wilburn. Wed, 25 February 2015
You are just great, no improvements needed!
Mr Macmillan. Sun, 22 February 2015
Everything was excellent: quality of repair, low cost and quick turnaround.
Mr Aizpuru. Thu, 29 January 2015
I had my iPad fixed in a few hours and was exactly what I needed. Although the price was pretty high, I would do it again!
Mr Hart. Mon, 26 January 2015
All aspects were satisfactory or better.
Ms Reid. Sun, 23 November 2014
Always trying there best to get your device up and running
Helpful Pleasant - never felt that the price was too high
Ms Garrood. Tue, 18 November 2014
Great service, very impressed. Would confidently recommend to my friends
Ms Cresswell. Thu, 13 November 2014
Everyone was wonderful.
Ms Joyce. Fri, 7 November 2014
The team at the 'Simply Fix It' on Forrest Road in Edinburgh were very good (especially ***).They were very helpful and reassuring for someone like me who does not have a clue about computers and patiently explained things even when they were busy. Thankyou.
Mr Begg. Tue, 4 November 2014
great, quick and friendly communication on email, over the phone and in person. in-store staff went the extra mile to fix my son's ipod screen.
Ms Hourihane. Wed, 22 October 2014
Very quick, unobtrusive
Ms Morcom. Tue, 26 August 2014
Really friendly and helpful, fixed my phone when it was fixable and gave useful advice when it wasn't
Ms Sun. Thu, 31 July 2014
Very fast and efficient!
Mrs Strom. Wed, 2 July 2014
I had to bring in my MacBook for repair. With the MacBook I also provided the adaptor. But when my husband came to fetch everything, he was only handed the MacBook without the adaptor (he didn't know that I had provided it). Maybe it would be good to take a note what items were handed in exactly.
Mr Casey. Mon, 30 June 2014
Excellent service, have twice put a damaged iPad in for a new screen and received it back same day.
Mr Fraser. Thu, 26 June 2014
Very good service cheap repair I thought after many said iPad was unrepairable so job well done
Mr Gillett. Thu, 19 June 2014
really efficient staff well explained and prompt turnaround of all problems.
Ms Ellen. Fri, 13 June 2014
Excellent service. Had my mobile device back within 2 hours.
Ms Zhu. Sat, 7 June 2014
original parts prove
Ms Polson. Thu, 5 June 2014
Very friendly, helpful service. The only reason not to have five stars is that the first repair put an incorrect screen on, but simplyfixit couldn't have been more helpful in sorting it out at a time that suited me. A repair on a second laptop was turned round really quickly. Would definitely use again.
Mr Cranston. Thu, 29 May 2014
service was fast and efficient
Mrs Carr. Wed, 30 April 2014
Good advice and quick service - my computer now performs MUCH better
Mrs Cowens. Tue, 22 April 2014
Couldn't be more helpful. My disabled son breaks his ipad screens very regularly and the team arrange collection repair and drop of for me. They have even researched protective cases which has really helped.
Would definitely recommend.
Mr Chaudhry. Tue, 15 April 2014
Excellent service, polite and extremely helpful.
Had been customer since Ideal Computing was set up and we will definitely continue the service the family will need.
Thank you very much
Mrs Dowling. Mon, 31 March 2014
First class service
Mr Stemp. Mon, 24 March 2014
This was the first time I have used simplyfixit and I was very well treatde by a very professional team.
Mr Young. Thu, 12 December 2013
The service was efficient and what I would expect from a business aware of its reputation and the importance of word of mouth recommendation. I did, however, feel that having to shuttle between the Forrest Road shop and the Bruntsfield shop by foot carrying a laptop could have been avoided and therefore a more customer friendly service could have been provided: e.g. someone from Forrest Road could have volunteered to drop the laptop which I had just bought for £300 at Forrest Road instead of me having to carry it there myself on foot.
Mr Bolam. Fri, 6 December 2013
The whole process was handled with pleasant and friendly efficiency. This is the second time I have used your services with regard to a laptop problem; and on both occasions I have been extremely satisfied. I would add that the "repaired" laptop was ready for collection in line with the undertaking given when it was handed in. Good job - well done.
Ms Dileman. Tue, 15 October 2013
ok, fast service, good opening hours
Ms Broadley. Thu, 12 September 2013
Great prices, very trustworthy, helpful and knowledgeable staff. I was kept updated on the progress of the fix. Got my laptop back sooner than I expected, good as new.
Ms Clare. Sat, 31 August 2013
The service was prompt and the staff have helped me with issues above and beyond what I paid for in my original request for a help with my broken computer.
Ms Armet. Sun, 25 August 2013
I cannot fault the service I received. The problem with my iphone was dealt with quickly and efficiently. When I had to return with an un-related problem two days later the phone was returned to me in working order that same day.
Mr Robertson. Wed, 31 July 2013
The service was efficient, and the staff helpful.
Ms Midgley. Thu, 18 July 2013
A very quick repair time, friendly staff who don't patronise computer idiots, I have already recommended the service to others.
Mr Buchanan. Mon, 15 July 2013
Excellent work. iPad working perfectly again.
Mr Doherty. Fri, 12 July 2013
only thing was that it took a few days longer than usual because u were busy..you had warned me though, stop being so popular :-)
Mr Mcleman. Fri, 12 July 2013
he website was mainly clear, but had to phone to confirm if you could repair an iPhone screen on the spot and which branch to go to. We did as a result come in and got a 1hr repair so fully satisfied with that
Mr Lisle. Thu, 11 July 2013
Handed in my phone two weeks ago to have my screen repaired and still haven't got it back. Was initially charged £80 to have the screen fixed but then told the LCD was also broken (despite the fact the image on the screen appeared clearly behind the glass) and so the repair would cost another £20.
Mr Lucas. Thu, 4 July 2013
Brill could not be better, £80 to fix child busted iPad screen.. Bargain !!!! Peppa pig lives another day... Crap can I have a refund?
Mr Holmes. Thu, 20 June 2013
Excellent service friendly helpfull staff
Ms Lee. Thu, 20 June 2013
Having used this service twice now for my I-Pad's cracked screen I have no complaints.
Ms Currie. Sat, 8 June 2013
Very friendly staff and fair price offered for repair.
Mr Aranguiz. Tue, 4 June 2013
They fix my iphone swiflty and was ready only in a couple of hours and all for a cheaper price than in other places.
Ms Moore. Sat, 4 May 2013
Very fast, helpful and friendly service. Couldn't fault them at all :). I would definitely recommend people to use SimplyFixIt.
Ms Crowford. Mon, 22 April 2013
I have just telephoned, having received this survey, to ask if the iPhone is ready for collection. I was not informed that it is awaiting collection.
Ms Mesle. Tue, 9 April 2013
Very fast repairs and friendly service
Ms Seisdedosdias. Thu, 4 April 2013
Great service and customer care. Everyone was nice and helpful in the shop and the tecnician Miro was very professional and keen to help, very good communication. He was in touch and I was very well informed of the damage and any costs. I do hope not need to repair my mac again but I will definitely use them if needed and I highly recommend them. Maria.
Ms Bond. Tue, 26 March 2013
and excellent and honest service
Ms Hyams. Wed, 20 March 2013
Staff were extremely helpful, clearly knew what they were talking about and repaired my iPad quickly and efficiently. Great service
Mr Semple. Tue, 19 March 2013
Mr Cawley. Mon, 18 March 2013
Mr Beaton. Fri, 15 March 2013
All good but please do not send emails at 6.44am
Ms Demarco. Wed, 13 March 2013
they were awesome. i love them.
Mr Doherty. Wed, 13 March 2013
Maybe not the cheapest, but you definately get what you pay for. Excellent service - needed my iPhone4s screen replaced...did a very good job & quick
Ms Bond. Mon, 25 February 2013
An excellent service - quick, efficient and honest.
Mr Cawley. Wed, 20 February 2013
Fast and good service
Mrs Smith. Wed, 6 February 2013
Excellent all round
Mr Millar. Mon, 28 January 2013
Very efficient and fast service
Mr Taylor. Sat, 26 January 2013
Absolutely brilliant. The speed with which my Macbook was returned coupled with the fantastic repair work and the excellent customer service means that should I ever need to have a computer repaired again I will be coming back. The price was very agreeable and I would say very competitive with other places that wouldn't offer the same quality. If you're considering using them then just do it as they are friendly and eager to help.
Mr Gunn. Thu, 24 January 2013
Very professional service, very different from the PC world type organisation
Ms Zhu. Thu, 24 January 2013
I split a cup of water on the keyboard on my Mac Pro. After a night I came to simplyfixit with little hope that my mac would be fixed. But the reception guy told me that there was 75% that the computer could be fixed. After two days I received a message to inform me of collection. So I think the service there is really reliable.
Mr Brodie. Mon, 21 January 2013
Was more than happy with service and advice
Mr Williams. Tue, 15 January 2013
I can't fault the service and repair work...excellent 10 out of 10
Ms Mercadante. Sun, 13 January 2013
My laptop was fixed satisfactorily, but the price was pretty steep. I would recommend Simply Fix It, because I liked that a virus scan and general tune-up were included in the labor charge.
Ms Williamson. Sat, 12 January 2013
I would recommend you to others
Ms Kanellopoulou. Fri, 4 January 2013
Fast and efficient service at a reasonable price. Reliable and professional team.
Mr Olerenshaw. Sat, 22 December 2012
Great communication and very prompt service. A real pleasure to do business with.
Mrs Macfarlane. Thu, 20 December 2012
Very fast service
Mr Aranguiz. Mon, 17 December 2012
The service was fast and effective. The repair was done in half the estimated time.
Mr Wood. Mon, 10 December 2012
Service was first class and fixed my issue within a couple of days.
You opening hrs are very good as well.
Only issue really is the standing charge for just looking at the computer. The last time wasn't an issue as it obviously had a problem but before I have been and there is a min charge. I went elsewhere then and the guy ran a program in a few mins and charged a tenner.
Overall excellent service from you thou.
Mr Akram. Thu, 6 December 2012
Staff were very knowledgable and friendly, quick and efficient service! Would definitely recommend!
Mr Davies. Thu, 6 December 2012
What is there yo say besides Excellent
Mr Martin. Wed, 5 December 2012
i was very satisfied. The repair was done promptly and more quickly than i had been told. i received a text to let me know that my computer was ready. The repair itself was as i expected.
Mr Shaw. Fri, 30 November 2012
Excellent service and advice on quite a complicated issue, both over the phone and in the shop. The turnaround time for the repairs needed was also very good. I couldn't have hoped for better. Thank you.
Ms Mcarai. Wed, 28 November 2012
Iphone repaired in matter of hours- very happy with service
Mrs Paxton. Wed, 21 November 2012
I was ready to chuck my ipod in the bin after another shop more or less told me it was not worth while repairing as I could probably have bought another one cheaper. I went into Simplyfixit, the young lad at the counter couldn't have been more helpful. My ipod was fixed within a few days, as good as new. I definitely would recommend Simplyfixit to others. The service overall was first class. Thank you so much.
Mr Shaw. Wed, 21 November 2012
It couldn't have been better. The service and advice I received in the course of the complex repairs successfully undertaken were of the highest standard. I would not hesitate to use you again, and to recommend you most highly to others.
Mr Debellis. Fri, 16 November 2012
Mrs Morris. Sat, 10 November 2012
Excellent customer service, speedy recovery of items and good prices
Mrs Stuart. Fri, 9 November 2012
very good service
Ms Zeilfelder. Mon, 5 November 2012
After the employees fixed my laptop the first time and it didn't worked, they did it a 2nd time without extra charge or any problems. Good service!
Ms Smithson. Thu, 18 October 2012
Ms Knapp. Tue, 9 October 2012
Quick and professional
Ms Dyer. Fri, 14 September 2012
Entirely satisfied and have already recommended you to others
Mr Boyce. Wed, 5 September 2012
Just good and quick
Mr Macneill. Fri, 17 August 2012
Quick same day service but not without being charged for that level of service.
Mr Bywater. Mon, 23 July 2012
Very friendly, professional service that sorted my PC issues speedily.
Ms Steele. Wed, 27 June 2012
Used twice and received swift and knowledgiable
help even to car parking
Mrs Wilmer. Wed, 30 May 2012
Good service; good technical knowledge. SimplyFixit is the company I always use when I need something fixed.
Mrs Cowens. Tue, 15 May 2012
Very helpful and very trustworthy. Will give clear and honest opinion about the repair. Speedy repair and very convenient collection and delivery option.
Mr Parkinson. Mon, 14 May 2012
Excellent, knowledgable & friendly.
Mr Griffin. Mon, 7 May 2012
efficient and timely
Mr Nicolas. Tue, 1 May 2012
very helpful service with clear and open pricing, good communication and work.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.