Recent customer reviews of SimplyFixIt
Mr Coleman. Fri, 29 March 2024
The repair was rapid and effective. And you clearly told me what was involved. Excellent
Mr Blair. Thu, 28 March 2024
Rapid and effective repair to my tower pc. Good value for money. Knowledgeable and helpful staff. Have been a happy customer for many years.
Mr Morrison. Sat, 23 March 2024
Great service as usual. The SSD in my PC got fried when a Windows update was run & *** turned round the repair to the PC in no time at all. (There was a small hiccup when I set up the PC back home being that my Open Office database files wouldn't run however. I discovered that Java was missing so I downloaded it but the .odb files still couldn't find a JRE environment. With two Java versions loaded though (x32 + x86) everything ran again). So many thanks to ***, even with the hiccup!
Cameron. Fri, 22 March 2024
I have been dealing with SimplyFixIt for nearly 15 years now and have always been pleased with the service they have provided me with. I had my laptop in their Bruntsfield Place branch in Edinburgh recently and the necessary work was done in 3 days. I lived nearer to two of their other branches but they have now closed. Bruntsfield Place is not the easiest for car parking however.
Yes, I would recommend them to others.
Kerlaff. Thu, 21 March 2024
Excellent friendly and speedy service. Ive had both my mobile phone and laptop batteries replaces. Both very speedy!
Magovern. Thu, 21 March 2024
Would fully recommend SimplyFixIt, the whole process of placing the order was very straightforward, the communication was first class with great tracking notifications and the finished repair was brilliant.
Thank you SimplyFixIt,
Harper. Tue, 19 March 2024
Excellent
Mr Dowie. Tue, 19 March 2024
Excellent and friendly customer service. A long term problem with my desktop was investigated and solved completely. Very highly recommended!
Duriez. Mon, 18 March 2024
Excellent prompt and effective service. Nevervget anything other than this atbyour dhop.
Davidson. Thu, 14 March 2024
Dropped computer off at the shop. Very helpful and good communication via text messaging, phone and email while the computer was being repaired. Prompt repair. Overall very good service thank you.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6832 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.