Recent customer reviews of SimplyFixIt at Bruntsfield Place
Mr Adair . Fri, 13 March 2020
We have only ordered a product which cannot now be installed.The service so far has been excellent
Mr Harker. Mon, 2 March 2020
Great efficient screen replacement. Will definitely recommend SimplyFixIt to family and friends
Mrs Millar. Sat, 29 February 2020
A very business–like and efficient service—and so far it seems to be fixed!! Hooray.
Mr Bonnyman. Thu, 27 February 2020
Prompt attention to my laptop issue. Patient and friendly assistance. Reassured that new hard drive was all that was needed—no attempt to induce me to spend more money on a new laptop!
Long–standing customer—I woulnt go anywhere else.
Mr Forrester. Tue, 25 February 2020
Have used SimplyFixIt twice for laptop repairs. On both occasions the work required was clearly explained prior to agreeing to proceed and a clear estimate of likely final cost given. The work was carried out within the projected timescale. At each stage the staff were very professional. I‘d certainly recommend the service provided by SimplyFixIt.
Mr Masud. Sat, 22 February 2020
Great service, really fast turn around and extremely knowledgable and professional staff.
Ms Pelling. Sat, 22 February 2020
Very helpful, efficient staff at the *** branch. Sorted out my MacBook problem. New battery had to be ordered (not in stock) and that took 3 days to arrive—otherwise quick service.
Mr Cockburn. Fri, 21 February 2020
I‘ve used this shop many times, both for new PC builds as well as for upgrades, repairs and advice.
They are an extremely knowledgeable, friendly and long established local business which I would happily recommend.
Ms Smith. Wed, 19 February 2020
I needed a screen replacement for my Macbook pro. Service provided at the branch in Bruntsfield, Edinburgh, was very quick, professional and reasonably priced. Would definitely use them again.
Mr Seth. Thu, 13 February 2020
Very pleased with repair and process of arranging
Only area for improvement is that you said you would contact me (on another phone} when ready to collect and you didn‘t, resulting in a 5.55 dash to your shop.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.