Reviews of SimplyFixIt

78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 1453 reviews

Recent customer reviews of SimplyFixIt at Bruntsfield Place


My son smashed the screen on his iPhone 11 and after looking around I was not happy to pay the large Apple tax to get it fixed. After a quick Google search I came across this company offering the screen repair, new protector and a general clean for £***.

The delivery process was simple and I sent it via Royal Mail on the Friday morning. It arrived back looking as good as new by Wednesday, securely shipped via DHL!

A really great, efficient service and I would have absolutely no hesitation in recommending them or using them again if need be...


Brilliant , the guys are great


Very helpful, couldn‘t do enough to help out.


The service was very prompt and reliable. Advice seems to be very clear.


My iPhone screen and battery were fixed but *** wasn’t enabled despite having paid for the deluxe service which included it. A partial refund was given since I didn’t want to wait another week for this to be rectified. Also a full week turnaround was longer than I’d hoped for.


I was very satisfied with this service, and was kept up to date from start to finish, and the job was done really quick.
The price was good as well


Everything as great. iPad screen replaced promptly, good communications and price as advertised. Very pleased.


Great service


Issue resolved. Very thorough diagnostics and communications. Highly recommended. Special thanks to Thomas at the Bruntsfield branch.



Annual MOT carried out very speedily.

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

SimplyFixIt customers have left 5429 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.