Recent customer reviews of SimplyFixIt at Bruntsfield Place
Mcleod. Tue, 1 October 2024
Excellent service and advice, will certainly use again.
Thomson. Sat, 28 September 2024
Had a replacement iPhone battery fitted. Quick, efficient service at a reasonable price. Always a good service at SimplyFixIt
Dr Morris. Wed, 25 September 2024
Friendly prompt service - as ever!
Mr Chaudhary. Wed, 25 September 2024
As always, excellent service. Thanks and keep up the good work
Ms Gilchrist. Fri, 20 September 2024
Fantastic service, thank you
Mr Capewell. Tue, 17 September 2024
Goog job done well
Mr Moncrieff. Tue, 17 September 2024
My computer was acting strangely. I phoned the shop and was asked to bring the computer in ... the call was answered quickly and the person I spoke to was helpful. I then took the computer into the shop where it was booked in quickly and efficiently. I was told the price, but warned there might be extras depending on what was found, and not long afterwards I received an email to confirm receipt of the computer and my payment. Later that day the initial analysis had been completed and I received a call about the findings and confirm next actions. A few days later I received another call to say the computer was ready for collection. Everything was done efficiently and the end result is a much improved computer and a happy customer.
Mrs Houliston. Mon, 16 September 2024
My work computer completely crashed on me took it to SimplyFixIt on the Monday did a diagnostics on it called me same day with outcome and they had it repaired and up and running and I collected it Wednesday afternoon. Fabulous quick reliable service and very reasonably priced for the repair. Would definitely recommend them.
Craig. Thu, 12 September 2024
Delighted with the service, speedy and good phone calling expleanations. Very well package on return.
Hampton. Wed, 11 September 2024
I had a new screen and battery put onto my iPad Pro after I cracked the screen. It was fixed quickly and to a high standard and returned to me safely.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.