Recent customer reviews of SimplyFixIt at Bruntsfield Place
Ms Samoejima. Sat, 10 August 2019
very helpful and quick
Mr Dickson. Thu, 8 August 2019
Excellent and very quick service.
Mrs Harrison. Thu, 8 August 2019
Great customer service. Quick. Efficient. Clearly explained the issue with my laptop and fixed it. Hurray!
Ms Milligan. Sun, 4 August 2019
Thanks so much for the very helpful advice and efficient service
Mr Snedden. Sat, 3 August 2019
Repair was completed a promised and cured the problem, it was completed to my satisfaction. Duncan provided excellent customer service and worth a special mention.
I did have to phone each day after the first 3 days and it would have been better to get an update email or text with an estimate of completion.
However, the repair was worth every penny.
Mr Arthur. Fri, 2 August 2019
Timescales given slipped several times and communication was not great. A MacBook that occasionally suddenly shut down was being investigated, so not a regularly occurring event that can be isolated. The main thing will be to see whether removing a virus and some malware will sort the problem. Lets hope it has, but communication during the process as timescales slipped was poor.
Mr Gardiner. Thu, 1 August 2019
Very pleased with the advice and help from ***. Reconditioned Mac sourced quickly and a let down from a supplier sorted too. Also good advice about email app and other staff helpful on handover too.
My third interaction with this shop—all good.
Ms Fleming . Mon, 29 July 2019
They were great from booking in, until the guy(Tony) who was working on it, phoned me back on more than one occasion. I liked that I was dealing with the same guy all the way through. He was helpful and did over and above what he was paid to do to try to tidy up the wires.
Mr Macfarlane. Sun, 28 July 2019
Friendly and efficient service
Ms Phillips. Sat, 27 July 2019
Great, quick service with very knowledgeable staff. Thank you
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.