Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 852 reviews
 

Recent customer reviews of SimplyFixIt at Ideal Computing

5

Great customer service and they manage to solve all my IT problems. Always recommend.

4

found service good and straight forward. I am poor with computer jargon but was explained pretty well.

5

Great service as always

5

Helpful staff who don’t make you feel stupid!

5

SimplyFixIt provide an excellent service and for the price of £*** they will work on your computer all week if needed soldering your appliance. They also clean the computer of spillage, debug the computer (if repaired) and extract the data from it if it is broken. Unfortunately they couldn't save my laptop but I have every confidence in their capabilities (but they managed to save my data). Very happy with their service.

5

The staff at Simplyfixit are brilliant. They are very patient, well informed and go out of their way to provide an excellent service fixing laptops and PCs.

5

No improvements necessary.

5

Recently had two mobile screens replaced in the space of two weeks. Both iPhones. Both were replaced within hours and both are performing great.

5

Simplyfixit Bruntsfield have carried out a wide range of phone and computer repairs and maintenance for my family.They built a bespoke computer for my son and both advised him and discussed his requirements prior to procuring the components and building it. The staff are polite and knowledgeable and the works have always been on time. I have no hesitation in recommending them to others.

5

Excellent all round.

4

Excellent service, very quick, high quality.

5

*** were absolutely amazing. They exactly new what I need to order, how to make it work and I am very greatful for their help. They are professional , knowledgeable , kind and simply the best. I feel confident that they can simply fix anything . 100% satisfaction .

5

Great rapport with team to fix my laptop, did a great job and communicated with me on best way to restore working order and software. Full marks.

4

Quick and efficient

5

***

5

Super Service! Simply Excellent!

5

Excellent customer service and very helpful - thank you.

5

Friendly and helpful staff. Very professional and thorough in assessment and carrying out of repair. Good communication throughout repair and in depth explaination of work being carried out. Reasonable price and speed of repair. Excellent customer service.

5

You can trust these guys.

5

Excellent service. The engineers quickly identified and rectified the problem.I was kept up to date with progress and contacted before any additional work was undertaken.
Brilliant service, particularly for someone like me who knows little about computers.

5

I have been a customer of simplyfixit for some years now, and have always found them excellent and ready to give good advice. Recently I bought one of their new laptops and asked them to transfer all my files from my old one to the new one. This they did very efficiently. *** was most helpful, and when I had a printer problem and couldn't find the device manager on the new screen, he patiently sorted it out for me. I have recommended them to various friends in the past and will continue to do so.

3

Satisfactory

1

Hugely disappointing service. First - 2 weeks to fit a cooling fan. Does it really take that long? Second - the technician's workmanship was absolutely dreadful. My laptop's case was damaged internally by the technician who tried to glue it together. Subsequently came apart after a couple of days. The frame on the screen was also damaged by the technician.
I returned my laptop to resolve these issues: the hinges and case were repaired (hopefully permanently). The screen frame was replaced using a part from an old laptop, however it is not completely secure and there is glue marking on the fascia and part of a cover trim is creased and loose. I am reluctant to bring my laptop back as I fear that further damage will result.
Really really bad service from Simply Fixit.
***

5

I was 100% satisfied with the whole process and the people. I cannot offer any improvements. *** was excellent: professiona,l accurate, polite, friendly and helpful. He went beyond what I expected.

5

Thanks, excellent service Work very well done.
Highly recommended

5

Excellent service

5

The staff were excellent and very competent. work carried out quickly and very good value.

5

Great service!

5

Comms & speed were good
I allowed a week and it was ready two days later

5

***

5

The service was excellent. Guys had to replace my hard drive which was dead. I loved their professionalism and patience in explaining x times the technicalities in pure english. They also went an extra mile to help me with the software I had to upload again. Special thanks to *** from Bruntsfield brunch.

4

very good

4

I was very satisfied with the service I received - the staff in the Bruntsfield shop were helpful and took the time to explain the problem with my laptop and the repairs they carried out. The service was efficient and they fixed my laptop as quickly as possible so I would certainly use them again and would recommend them to friends.

5

Excellent, speedy, cost-effective repair to my MacBook Pro. Service helpful and courteous. Would recommend without hesitation.

5

Excellent attention, help and advice from the start to the end. Very pleased. Couldn't be better.

3

It took longer than promised to do a service that I had been talked into due to the fact that it was returned to me with some of the keys altered and in a US English mode instead of UK English. The delay was very annoying.

5

Great service

5

Really pleased with the clear advice and managing expectations from the team at Bruntsfield *** I sure will recommend to others

5

Quick and efficient. Good communication while work was taking place. Good value for money given they are repairing high value products.

5

We invited your technical expert to our home to assess our router function. We got a well informed router survey and recommendations. Whenever I have attended the shop (Bruntsfield) I have received nothing but friendly help and supportive advice generously given,

4

Helpful knowledgeable staff and job done quickly.

5

The guys in Bruntsfield are amazing

5

Staff were well-informed and very helpful in putting together a package which met my requirements. I ended up with too little storage space, and would have bought a bigger disc drive if this had been fully discussed with me, but I only went in to buy a wifi extender, and came away with a new desktop, so hadn't done my homework first. I wasn't pressurised at all, just so impressed by what was on offer that I decided to go for it on the spot. Was just as impressed by what was not included - adware, Norton etc. Would definitely recommend this shop for service, quality and value.

5

Excellent service - responsive, swift, friendly. Thank you

5

We're non-expert customers in our mid-seventies, so need to feel confident of the knowledge and integrity of those on whose advice we depend. We received good care and consideration from Simplyfixit at ***. Our thanks to *** and the team there. Would happily recommend.

5

Well satisfied with all aspects of service.

5

the service was and is polite and congenial and I
appreciated being guided on technical points regarding
the hard drive which I required a backup of.
The price of service and backup drive was good value
and I know because I am on a tight budget and that
there fees are very reasonable

5

Great customer support and although the estimated repair time for my 5 year old laptop was incorrect, it was well worth the extra 3 day wait. My repaired computer works better than it ever has, including being about 5 times faster! I felt the cost was very reasonable as I have confidence that my laptop will function well for another few years. This is good for the planet, too!

5

Very impressed with the responsiveness and quality of your service. I was fully informed by you of all I needed to know at all stages in a simple way - no fuss or clutter. The product, your services and your work were all excellent. A most happy outcome of a recommendation by a friend; my recommendation in turn will be unstinting.

5

I took in my old PC which had developed a fault. SimplyFixit retrieived files from the system drive for me and built a new PC to my specifications. (On opening the old PC, *** had immediately noticed that the electrolytics on the motherboard were on their last legs and repair would have been a very doubtful option, given the age of the machine). As a hardware and software engineer, I know that the diagnosis and advice given were accurate and sensible. My new PC is working well and the service given is excellent.

5

The assistance provided was polite, quick and effective. I'm delighted by the results (my computer works brilliantly again) and I would recommend SimplyFix to anyone with a laptop in troubles!

5

Customer service and support was focused and relevant to our personal needs. Additional advice was appropriate,helpful and welcomed. Would recommend simplyfixit to friends without hesitation.

5

Excellent service at a fair price. My badly broken iPad screen and missing home button were repaired for standard price and I even got a discount as a previous customer

5

I think Simply Fixit are great. I've used them a few times, mostly when my machine is on the brink of a total failure, and they always help me recover the machine and the data.

5

Excellent service from a knowledgeable and helpful staff. Thoroughly recommend after Apple writing off iPad!!

5

The staff were highly knowledgable and explained the various problems that can happen with my devices. They were at pains to explain any additional costs that might occur due to typical problems that might be found and explained that they would call me first before undertaking any additional work. This was transparent and reassuring. I received a discount for putting in more than one device which was an added bonus.

5

Excellent service..was kept up to date re extra charges etc ....can’t really think of much improvement.
Keep the good work up!

5

None ,as always excellent

5

Always helpful staff and reasonably priced.

4

Pretty good all over- one caveat though- you installed Avast- I use Kaspersky & I'm not good with these machines- trying to get rid of Avast so's I could use Kaspersky was, er, frustrating- fortunately my Sister sorted that out. If I need, I'll be back! Anyway, thanks again.

4

Thank you - the service was very good with suitable recommendations being made and carried out. ie. new hard drive and updates to browser and anti virus. Good value as well for face to face service instead of online as is so often the case these days. Have a small issue with screensaver so may be back in touch.

5

Simply fix checked my computer for malware etc. (because my son responded to a phone call...) and recommended they install a solid state hard drive (unlikely to fail and much faster).
All done quickly and effectively. Well worth the money and it is now a lot faster.

4

Yes I would recommend to others. Very happy with customer service provided in Bruntsfield store.

5

excellent customer service

5

I cannot think of any areas for improvement. Perfection from you has been my experience. The service I have received for about 10 years has been invaluable, friendly and crucial to the success of my 57 hours per week voluntary work. I do not hesitate taking the opportunity to recommend you highly.

4

Friendly and knowledgable staff - work done according to agreed timescale and did not cost the Earth

5

Only area for possible improvement I would offer is in turnaround time (dropped off Saturday morning - ready for collection Thursday end of day), other than that an excellent service, and very helpful staff both in store and when responding to email. I am very impressed with your service and will recommend it to friends and colleagues should they have need of such services. Full marks!

5

Very friendly staff who explained in full the problem with my printer and what wass requred

5

Fantastic service, very prompt and kept me fully informed.

5

Great service - friendly and efficient. Thank you

5

Very satisfied with helpful, expert staff, and ***'s careful explanations. Would definitely recommend.

5

Service and contact communication was excellent.

5

I have used simplyfixit on numerous occasions for phone repairs and wouldn't go anywhere else, they are not the cheapest but quality of work and quick turn around is first class!

5

It is the second time I have used the services of SimplyFixIt.
Each time I have been treated with politeness and the problem solved or fixed promptly and efficiently. Everything was explained to me and I was kept informed of any other possible problems. Great service.

5

Have used this company for several years now would have no hesitation in recommending them.
Good service and guidance when buying a new computer.
One small glitch.keyboard left at American settings but was fixed remotely for me.
Always willing to give advice and support on any questions raised.

5

Very good and highly competent service

4

I was told it would take two days but in fact it took five days otherwise quite satisfied.

5

I have dropped and smashed my iPhone screen and needed repair urgently. The shop was very quick and efficient explained everything in great great detail offered advice on the hardcase and completed the job in very good time

4

Very helpful staff who gave advice and carried out work on several Mac laptops as agreed.

4

Prompt and efficient service

5

Very helpful advice and prompt attention

5

Excellent service, friendly and helpful staff. Fixed the problem and offered good advice. Very quick, got my laptop back a day earlier than I expected.

5

I certainly have and will continue to recommend simplyfixit to anyone I know.
The professionalism is definitely second to none and I greatly appreciate the careful explanations to laymen like me. My laptop has been given an upgrade and new lease of life.
Thank you.
***

5

Excellent service as always.

5

Very helpful and informative service from service manager, recommendations from *** and setting up from ***

5

The entire process of upgrading my laptop hard drive was excellent. Well explained, costed and carried out within the projected timescale.

5

Excellent work & service. Very polite and helpful.

Thank you

5

Promptly diagnosed the problem with my elderly PC. When this was found to be terminal, recommended a new system for me set up to my requirements, dealing with a series of queries and suggesting solutions, and assembled it with hardware and software all ready to use.

Have had it in use for some months and am very pleased with it.

5

Great people helped me decide what I needed and built it. Delivered on time and helped me get set up.

5

Very good and helpful service.

3

Disappointed

5

I felt I was offered an honest opinion options and solutions to the problem I had with my laptop. The laptop was repaired to my satisfaction.

5

I thought they were very helpful in every way I went in to have a computer mended, but came away after having bought a new one, no pressure at all from the staff.

5

Efficient service & helpful staff.

5

Really professional and friendly service. Explained everything clearly and excellent communication at each stage while my PC was being fixed. Would strongly recommend. Thank you!

5

I have know hesitation in recommending Simply fix it the service they provide is excellent and their customer service is first class

5

Smashed phone screen fixed within an hour. Battery asked for too. Got the phone back. The next day they phoned up to say they’d forgotten the battery (I always live a company who admit to a mistake) and asked me to pop in to get it put in. They were extremely apologetic, but hey, I thought it was great that they quickly rectified things.

5

very happy used you several times now

4

Friendly and professional staff who explained the problem and the resolution. However I was advised *** would be available on the Saturday, popped in on the Sunday to be advised that it was still being worked and I would receive a text when ready.. No text received and picked it up on following Saturday.

5

Person who dealt with me recovered very important information that I thought had been lost, and my laptop is now running better than it did when new

5

Would highly recommend.. Very swift and friendly service.

5

Was very pleased with your employee who attended to me. He telephoned me two days after I had taken my laptop in to be repaired to keep me informed of what was happening. He subsequently phoned to say laptop was ready to be uplifted and was very informative when I called in to collect it. I would have no hesitation in recommending your company to others.

5

When I brought my laptop in, as someone who is really not good at understanding all of this, I left understanding the problem, potential repairs and potential costs. Collecting it, I was equally happy that I understood what had been needed. I also mentioned how anxious I was about not backing up as often as I used to. I was given clear advice on the options (the disks and data sticks I was used to) and another option of an external back up device. Got it - felt no pressure to buy it though. The 2 young men who helped me with this wete great and have my thanks!

5

All around great service.

4

Excellent service

5

SimplyFixIt has fixed some major errors we have had with our laptop computers over the past few months. I am so reassured to know they are there and will be able to help if we have a serious problem. They deal with customers fairly and solve issues in a timely and effective manner. Thank you so much, your assistance has been very much appreciated.

5

Efficient service.

3

*** given the wrong mains lead so had to return to get right one.

5

Very happy with the service

5

Very good and very helpful

5

I am entirely satsfied with my recent purchase and would certainly recommend you to others.

5

Prompt, efficient service. Good communication.

5

The booking-in process was handled well by a friendly sales assistant, able to answer my questions. My iPad screen was satisfactorily repaired ( ie new screen supplied and fitted) within only 24 hours. Can't do much better than that!

4

Repair to laptop involved removal of all material on main drive then installation of Windows 10 plus reinstallation of folders from main drive. The programmes could not be restored. So I had to do that myself and as NS office and Adobe acrobat had been pre installed by Dell then I had to pay Dell for reinstalkation. An extra cost that I had not anticipated. Disappointing.

5

I had a very meaningful discussion with the person who checked in my PC. We had a "meeting of minds" and this is important.

The work carried out was exactly in line with what we agreed at the outset. I have had the PC back for some 10 days now and it is perfect. I think the present system works very well but it requires good people who know what they are talking about. I think you have such people at the moment.

5

Not only was the computer like new after the repair but great care was taken to sort out very personalised problems which made a great difference to me. Nobody seemed to mind repeated appearnces in the shop, in fact they were encouraged until the problem was completely solved.

5

I had a great experience with SimplyFixIt and highly recommend it. I brought my cracked iPhone screen in and it was fixed within hours and functioned perfectly after. SimplyFixIt is trustworthy, efficient, and does the job right.

5

Excellent customer service and fast turnaround time.

5

I thought Duncan at Bruntsfield shop had excellent knowledge and skills and made choosing the right laptop for me a pain free experience!

5

I was very satisfied with the service provided. Having had experience of several computer repair services I would say that this was the best. The problem was solved within the given timeframe, I was kept informed of progress and the problem clearly explained to me when I collected my computer.

5

We were very pleased with the level of service and the courtesy and helpfulness of the two members of staff who dealt with us. We would certainly recommend you.

5

Excellent personal sevice, am delighted with results.

5

Great support, good fix, very timely

5

Had a good meeting of minds with your counter clerk. He understood what I wanted and agreed it might be feasible. What I got at the end of the day was exactly what I wanted.

To my mind this constitutes excellent service.

I was happy with all aspects of the service rendered to me.

5

First class service overhauling our old Epson printer

5

I've used Simplyfixit a number of times and I think they're brilliant. They're helpful, communicative, friendly and professional, their stores are well located and open long hours. From everything like major repairs to my laptop keyboard to little things like a cracked iphone screen - I get the same great service even if it's different stores or different technicians. I'd recommend them highly.

5

Excellent professional service. Staff realised I have very IT knowledge and explained things to be simply.
*** did a home visit in the evening and was very thorough, helpful and knowledgable.

5

Quick customer service and expert knowledge. Very helpful consultants and good for money... Would recommend.

5

I found all the staff very helpful and knowledgeable.

5

Very excellent. High levels of efficiency and response have been a valuable feature Simplyfixit's service for many years. Keep up the good work.

5

I really have no comments to make except to say that the service was excellent

5

First class.

5

I was very pleased by the help I received from ALL the staff I spoke to at the shop.

3

A full check of the device in terms of testing before handing it back as issues were not caught in the testing that was carried out when a screen was replaced.

4

Good personal service

4

Good service with a quick turnaround. I had s screen replacement, which is a bit pricey, but the replacement screen insurance option is good value.

Would certainly recommend the service with the caveat of price.

5

Super friendly and knowledgeable, super efficient. Staff happy to discuss issues issues, recommendations of various costs. Quick turnaround. All now working well. I’ll continue to use for any future problems with PCs/ phones.

5

Two problems excellently diagnosed and dealt with.

5

Very satisfied and would definately recommend to others I was seen promptly by a friendly member of staff. He could not fix problem at the time and so I left my laptop in the shop. I was told what I would have to pay and was given an approximate time for the job to be done.
Near the time I was talephoned an told the job was nearing completion and asked if I would like a free upgrade to windows 10. This was done for me.
I got my computer back in excellent condition and up to date with all upgrades.
Will use again

5

customer support is excellent and I would recommend you to others.

5

The assistant who diagnosed the problem with our laptop explained what was being proposed clearly and all the staff we interacted with were very helpful.

5

Excellent service all round. Knowledgeable staff, rapid fix of broken Iphone screen, good price.

5

The warranty period of 3 months is too short perhaps give thought to extending it

5

Helpful staff who don’t make you feel daft!

5

Good diagnosis and excellent fix. Was espcially impressed by level of personal contact (mostly with *** in this case).

5

Delighted with quality and timescale of work. Would happily recommend to others.

5

The whole process was very quickly done even though it was close to Christmas and worked fine. One improvement would have been to advise me when the cloned hard disk had been installed that AVG had been replaced by Avast Business Icloud (new version) and that I did not therefore have the file shredding facility,

5

friendly and effective service; would not hesitate to recommend

5

I have nothing but the highest praise for the service and guidance provided by your member of staff Duncan in my purchase of a high quality reconditioned Apple MacBook. I have visited several of your shops with technological enquiries and am always delighted with the help I get.

5

Every member of staff was helpful.
The problem with my computer was explained clearly, and what could be done to fix it. The result is a computer that works better than when I bought it. I am very pleased and would recommend simplyfixit highly. Thank you.

5

I would recommend this firm to anyone. They are very professional, friendly and helpful. I was very impressed with the service.

5

Excellent service

3

The service by the staff was outstanding excepting that they could not repair my ipad2.

4

Very helpful in explaining the issues and what would be done. Certainly prepared to recommend to others.

5

Listened addressed issues, and explained things in non-techy language.
Polite and helpful

1

Service was slow, I was without my computer for nearly 2 weeks. Also it turned out that, despite reinstalling windows they failed to diagnose and deal with an underlying fault which I chose to get sorted by a US remote service - at some expense but at least I didn’t lose the machine for a further period

2

I was told the repair would take 5-7 days. In the event it was a couple of days longer. When I picked up the PC two of the HD's were not operational and I had to return to the store to get that fixed. When I next got the PC home I noticed that the RAM was 8 Gb rather than 20Gb. I had to return to the store to get that fixed. While a number of explanations were offered for the first issue (connections became dislodged in moving the PC from the waiting area to the counter being one of them) it seems obvious to me that the PC was not properly checked after the initial problem (failure booting) was fixed. I felt that your staff member should have just admitted that. Also I was charged £*** for 2 connecting cables for the HD's - considering the hassle, not to mention paying for parking outside the shop - this could have been waived as a small gesture. I have used your services before, and recommended you - I'm not sure if I will do so again.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

4

Very good friendly service with no baffling IT jargon involved. Laptop was sorted beautifully. The only down side was that you are so busy, it took a couple of days longer than you had estimated but you did telephone to alert us when it was ready.

5

Excellent service,quick diagnosis of the issues with my Windows 7 which had to be replaced.Both staff members could niot have been more helpful.

4

Good service, timely fix.

5

The guys were very flexible in fixing my device in the final minutes of the day. Very happy, and would recommend.

5

Problem solved. Many thanks for your help

5

Excellent,efficient and quick service

5

Excellent advice and service. No pressure to purchase more expensive items than I needed. They recycled my old computer and carried my new one to my car for me. They successfully recovered all my data from my old hard drive. Really, I could not fault them.

5

Yes, I would definitely recommend you to others - satisfied with all aspects.

5

I have now had 2 iphone screens and batteries replaced and the service has been excellent and extremely quick. I would thoroughly recommend

1

Awful customer service.
"If I kept your hard drive in a cupboard for three days, I could phone you up and say it was broken, even still, that money is ours."
Manager of shop was intimidating, I will tell people not to come here, worst experience and the biggest waste of money.

5

Everything perfect here, Good communication and helpful staff, Fortunate to have this business in the neighbourhood - highly recommend it

5

Excellent all round service and communication-couldn’t be faulted

5

Simplyfixit is convenient as it is close to where I live.
I find the staff helpful and trust their advice.
This year I bought a new desktop and a laptop.
I explained my requirements and they explained the best options.
They installed all of the software, which was much appreciated.

1

I felt i was not delt with in a particularly friendly or considerate manner. The staff member I mostly dealt with was not sympathetic and on several occasionans said he would contact me with updates but did not, so I had to come into the shop to find out the information. I am extremely unhappy about the customer service I received and the fashion in which i was delt with by a specific staff member. I will not be recommending simplyfixit to anyone, friend or otherwise!!

5

First class friendly sympathetic treatment of a nervous pre-senile patient. THANX

5

Great experience from start to finish. The advice and guidance I got from Ross in my initial email contact was excellent and at no time did he try and sell me what I didn't need..

Once requirements agreed, Dimitris arrived on time explained everything in a clear understandable way and got me up and running in no time.

New WiFi system running for 4 days effortlessly , wish I had contacted Simplyfixit years ago.

Thanks for great customer experience

5

Can't praise the guys highly enough. Great service and comms. Would highly recommend.

5

Brunsfield branch changed battery in iPhone. 5 start service from start to finish.

4

Great service

5

Very nice and very helpful.

4

Very good and helpful service.
Would recommend you to others.

5

Courteous Efficient Knowledgeable on time1st class

5

Good assessment of problem, efficient handling & prompt return.

5

excellent in diagnosing problems and remedying.kept informed of work and cost

5

Very good service

5

Very satisfied with the service from the staff in the Bruntsfield Branch. Really helpful and followed up exactly as promised. My PC was serviced in a few days and detailed information given by the staff.
Would definitely recommend.

5

I was very happy! Very quick service and all organised in advance so there was as little inconvenience to me as possible. Great job, would recommend.

5

Prompt and friendly service. Good quality workmanship.

5

Excellent service, 9 year old MacBook Pro now has a new life.

5

Really good quick service

5

Excellent service. Friendly efficient polite staff. Fast, excellent communications and value for money. Would thoroughly recommend.

5

I have needed help many times and Simpyfixit has always provided me with advice ( often free ) , prompt attention and expert help .
I recommend them to all my friends.

5

I have always received excellent service from all the assistants.. They are polite, professional and have given me good advice and tips.I have recommended them to my friends.

5

We are the ideal customers to send somewhere else, we dont know much about computers, so your staff have difficulty in talking computers to us or understanding what we need.
But inspite of us we have ended up with a working system and all of our data. How did this happen?

Of course you will be recommended to others and you can tell ?Which too.

5

No issues to report. The correct diagnosis ws made, the repairs completed on time and at a fair price. Friendly staff. Highly recommended

5

Very knowledgeable & very helpful..
Talked through all the options clearly
Constantly in contact with updates & issues

4

Reasonably good service. Most but not all PC problems fixed.

4

Quick and friendly service but had to return to shop and wait another day due to software issues

4

Understood the problem. Seemed to resolve it.

5

fast and efficient service.

5

work laptop had stopped connecting to the internet. The team in Bruntsfield were great and figured out there was a virus embedded - which they removed.
Great value quick service.
Thanks again

5

I Found Them Very Helpful & Also Very Patient With ME As I am not Very knowledgeable As Regards To Computer Talk , All I can Say Is If You Are like Me You cant do better than Use "SIMPLYFIXIT" Regards . ***

5

Very helpful

3

Recent computer crash service:
Good side: very prompt and courteous attention, and completion on time. Work generally seems very good.
But I have one complaint:
Very disappointed to find an inferior Word package (Word Starter) installed - without any prior notice. I called Microsoft directly and, in an hour or two, they removed it, installing instead a 2013 version ('Home and Student') matching very closely my crashed version. All seems well now.
***

5

Helpful efficient and very kind staff
Trust their expertise absolutely.
Honest and straightforward advice
Thank you.

5

There were a number of problems with my laptop which took several visits before finally being satisfactorily fixed. I found each of the staff members I dealt with knowledgeable and friendly and willing to spend time explaining procedures to this technophobe.

1

Not happy when the Bruntsfield branch eventually called me to update me on the work needing done: they told me incorrect information which related to a previous repair from last December. When they finally got to the bottom of the current problem, it was a fault with the replacement mains charger they had supplied six months previously. I paid £99 for what was a problem with goods they had supplied, which should have been replaced under warranty for nothing. Not impressed at all.

5

Covered all my concerns with maximum responsiveness and efficiency, while adding a bit more on top. An excellent service, which yet again has proved vital in helping me keep ahead of things.

2

I believe that it would be better to deal with one technician /sales assistant rather than the 3/4 I dealt with with the issue I had.
When I first went with an issue, I was told all was ok but it wasn't 6 days later and £?? later spent.

5

The advice provided was very impartial and helpful. As well as repairing my computer promptly with helpful phoned updates, good sdvice provided helped me avoid spending money unwisely on upgrading an old laptop.

4

I have recommended SFI to others.

4

Very good service

4

The overall time that SimplyFixIT had my device was quite long (10 days). It took 8 days to find out the problem, which was the problem I reported when I put the device in.

4

I've used Simplyfixit a number of times and always found them to be professional and helpful. I recommend their shop in Bruntsfield, Edinburgh', would use them again.

5

When I enquired about the possible repair of a malfunctioning piece of equipment, I was given honest and sensible advice: the member of staff who was dealing with my enquiry explained the situation in clear and comprehensible terms, did what he promised to do, and was very helpful in setting out possible alternative courses of action. I have used this branch in Bruntsfield, Edinburgh before and will continue to use it.

5

quick professional service!

4

At first I thought that I had lost some of my data, but with the help of a friend, it was all there and I will access it after my holidays.

5

A very fast turnaround and a great service

5

Helpful, swift and efficient repair. Have used before and would happily use again.

5

Can't think of any areas for improvement - work was done quickly and effectively and communication was excellent.

5

Clear understanding of my problem. Most inexpensive solution recommended. Prompt and courteous service with god communication at al times.

5

Excellent service guys

Can't fault it at all!

5

Fast cost effective and efficient service

1

Not satisfied. Screen replaced.Battery ran out in 2 hours/hot screen £***.
Next suggested battery replaced. NOT happy .
3rd trip in tomorrow to see what's up .Phone not 2 yrs old.Yes it was dropped,but battery did not fail till new screen. WAS IT IPHONE COMPATIBLE?according to google.This can be the problem ,Polite ,helpful staff at counter.But not a satisfied customer yet (you did ask) 1 star till i'm satisfied customer .

5

Efficient and effective!

5

I can't recommend any improvements at the *** shop as the staff were excellent. I was greeted with a welcome smile, asked if they could help and dealt with quickly and efficiently. I left my daughters laptop to have a new screen fitted and was told it would possibly be a few hours. Half an hour later I received a text to say it was ready for collection! Outstanding service, plus they had even cleaned the keyboard! Would highly recommend to anyone.

5

I received a very quick turnaround (a couple of hours) for the replacement of an iPhone screen. Good job well done and the phone looks and works as if it were new.

5

Fixed my iPhone screen very quickly.

5

Excellent speedy service. I would indeed recommend you and have already done so on numerous occasions.

5

From start to finish , the staff were all excellent and provided first class advice and support ( bruntsfield store) . Would have no hesitation in recommending them all to family and friends.

5

Very good service all round. Excellent work.

5

The transition from my old PC to the new Dell went without hitch and I was very satisfied with the help and advice given.This is why I have given a five rating.

5

Good efficient service. Did the job in agreed time. Fully satisfied and would recommend.

5

As always Bruntsfield Edinburgh provides excellent service

5

good efficient, friendly and prompt service. A wee bit expensive but probably the going rate for iPhone screen replacement. May 2017.

5

Excellent service. I was given an indication of what was required and how long the job was likely to take. I was called when my PC was ready for collection - within the estimated timescale. Laptop again working satisfactorily.
Reasonable price.
Overall very happy

5

Great service. Thank you

5

Very prompt and efficient.

5

Very helpful and efficient. Sorted same day

5

I was delighted with all areas of service and would definitely recommend simplyfixit to others

5

Excellent service and after-care - thank you.

5

Excellent service. Very clear advice on options for a new PC and a query on installation.

5

I found the staff to be helpful and knowledgeable. The job was completed in time and the issue slowing down my laptop has been addressed.

5

Sound advice and prompt service.

5

Excellent service. Clear explanation of problem, friendly assistance, quick service, helpful contact through text and phone to keep me up to date on progress.

5

Great service and friendly staff.

5

Service was very prompt and the replacement of the power supply in my comupter worked faultlessly. Very happy.

5

*** provided fantastic customer service. He got in touch regularly to update us on the repairs and we paid easily online and were invoiced straight away. All the devices are now good as new. I'd highly recommend it and we'll definitely use their services again.

5

I would strongly recommend this company. The staff are helpful, friendly and patient. Excellent and prompt service.

5

Fantastic personal support for my needs.

5

The screen was replaced on time and cost the agreed price.perfect!

5

Screen smashed on iPad. Very good and quick service. Reasonably priced. I always use them for computer problems

5

Took my iPhone in with faulty screen two hours later all fixed with new screen. Couldn't fault their professionalism and service

5

I have had a Simplyfixit built and supplied by the company for several years and have been very pleased with the reliability of the device. The service went well and the device along with a laptop were serviced and checked out as planned and made available on the day we requested collection. Veryt pleased and will use again.

5

I've had many repairs done, including PCs and phones broken by grandchildren and other relatives. Also had a high-spec PC built there.

All the work has been done expertly, at reasonable prices, and the customer service is good.

5

Really helpful, knowledgeable and reassuring.

5

Excellent service and good honest advice

5

Quick and efficient

4

Good professional and helpful service.

5

The staff were very pleasant and fixed my email problems with my laptop and iPad. There was also a problem with the AVG anti virus, this was also sorted out. Since purchasing my laptop from you last June and, as recommended, buying two years AVG this was the second time there has been been a problem. The first time it was reinstalled free of charge. This time I had to pay £*** pounds. I hope this will not be a recurring problem

5

I have always been very pleased with the service and assistance I have been given at Simplyfixit!

I am very grateful to all the staff at the stores, both the Bruntsfield at the other one near the Edinburgh University, near Lauriston Place for all the help I have received.

Yours sincerely,***

3

I took in a laptop that wouldn't start, and a week later I had a laptop with a new hard drive and the OS all installed and ready to go. The only issue I had was that when I took it in I said it needed a new hard drive, I was persuaded to let them investigate at a cost of £99, only to be told that it needed a new hard drive. A star lost as this seems a bit steep when I had already investigated the issue.

5

The SimplyFixIt Team and company ethos are outstanding . Every team member is clearly extremely competent, but more than that, they clearly enjoy their jobs and their contact with their customers ( in spite of our idiosyncrasies sometimes as those customers ) . While being personable and approachable, the team is of course focused, accurate and painstaking to a fault, and then goes beyond what would be considered excellent service and attention to detail, to deliver extra touches in the delivery of each service effort, every time . I can attest to this being true on each of several separate occasions on which I've been lucky enough to have been served by the team, and those occasions have spanned several years in time . Any geographical location served by SimplyFixIt is very lucky to be so .
On this occasion I was assisted wonderfully by *** and by ***, at the Bruntsfield Edinburgh branch . Thankyou to you both and to the entire team for every occasion .
• Yes, I would recommend the company to others ;
• no, I don’t think that your service can be improved, in any way !

5

Very helpful initial phone consultation.
When I brought my iMac to the shop I was given a full explanation of how the problem would be investigated and this was followed by a phone contact explaining what the problem was and whether I wanted to proceed with the repair and how much it would cost. The repair was scheduled to be complete within 6 working days and in the event was completed in 5. I have used simplyfixit several times before and would have no hesitation in recommending it to others.

5

Great service, you did what you said you'd do, gave me options and kept me informed

5

Very efficient service

5

Great service with expert advice. Very happy and loyal customer!

5

Thorough and professional. A little expensive but worth the money.

5

Very helpful & obliging

5

Problem sorted and explained quickly and knew what to do.
Would recommend to others.

5

Service was quick and on-the-spot (about 5 minutes). Friendly staff who knew immediately what to do. 5 stars!

5

As a returning customer we found the services offered matched our requirements. There was no hard sell on products we didn`t want etc.. The order was ready to collect on time. All round good experience.

5

Excellent service. Laptop repair and help provided by staff who are interested in their customers.
J Kelman

5

Service was excellent and I had my phone back within the hour after taking it in at 5pm on a Saturday evening!

3

I'd appreciate it if your sales associates didn't make assumptions about my gender in e-mails and phone calls, as I do not identify with the gender you have been using.

The work that was done on my laptop was appreciated, but the repairs took over a week. In fact, though I was told that everything would be done by Friday, I had heard nothing from the store. When I visited your property to check my computer's status I was told that it had not been looked at yet. The repairs were finished within 2 days after that and I received phone communication from employees, which was helpful and I wish it had happened previously so I could have better planned the 9 days without computer access.

5

Great, speedy and efficient service as usual. Always use SimplyFixit and would highly recommend.

5

I cannot honestly think of a single improvement to recommend. Everything went like clockwork and a follow-up query was dealt with promptly and efficiently. I wouldn't hesitate to recommend Simplyfixit - and already have!

5

Great service. They done exactly what they said they would and on time. Changed out screams on damaged iPads. Items now like new thanks

5

Helped verify the problem. Bought replacement card and they fitted it that day. Polite and knowledgeable throughout.

Thank you.

5

Fast, knowledgable and efficient. Fixed my iPod Classic that Apple Store had told me was unrepairable. I have also used them for my various computers and laptops on a couple of occasions.
Not cheap, but in my experience of computer repair you generally get what you pay for and I'd rather pay a fair price and be confident of a job properly done.
Would definitely recommend.

5

Excellent service throughout

5

Very helpful and professional advice leading to a quick repair. Always happy to use Simplyfixit for all my business computer needs!

5

very efficient and knowledgable

5

Fast and simple Service. My iPhone had become a landline, they assessed it straight away, told me that I needed a new battery and 2 hours later I was sorted. Highly recommend.

4

I was in general pleased -- clear explanation of charging and timetable, good telephone communication about additional parts needed, and completion within the promised time. Where I am less happy is with the reloading of the hard disk with the previous software -- Adobe Reader for Adobe Acrobat, and without the full MS Office package which I had paid for for a full year. But my own data files appear to be complete. I would come again.

5

Excellent Service

5

***

5

It was really helpful to find out a price and how long things are likely to take up front, be kept in touch with developments, and to get advice about how to get the best from the computer

5

Fixed my shattered iPad screen promptly and efficiently and explained the process in full to me.

4

your repair was very good to fix my problem adequately

5

Prompt, efficient, knowledgeable, friendly and competitively priced. Thank you!

5

Replaced shattered screens on I phone 6 and mini I pad. Knew exactly what was needed and completed the repairs quickly, efficiently and at an acceptable cost. Excellent to deal with.

5

We would always want lower prices but the cost was reasonable and the service excellent

5

Excellent advice was given on the various options available for the particular laptop computer chosen. Once the specification was agreed, the laptop was provided within a few days. All queries regarding the installed software were quickly and effectively answered.

3

Whilst I was very impressed with the service when I brought the laptop in, it is now almost two weeks and I do not have the machine back. I issued instructions that as I would be in abroad on business all contact was to be by email - after chasing for information of what the diagnostic was showing, six days later someone called me waking me up at 3am. due to time differences.
Again chased by email eventually to get an email back saying you needed software from me - fine. The software was taken in and even then, no commitment was given on when I would get the laptop back. I am home now and have to complete work, my business does not seem to be a priority to you.
When I used you previously for a hard drive replacement it was less than a week, this time no one wants to commit to a deadline so not good for a small business owned.

5

I was completely satisfied with the quality service I received, the staff were very professional and as importantly had very good interpersonal skills.

Yes I would recommend Simplyfixit to others and have already done so.

4

The repair has been done well and is effective. My only gripe is that it took longer than the promised time.

4

I was happy with the repair work to my laptop. I was quoted for a new drive should it be necessary to replace it. However I was not contacted again to be informed that it was needed.
I was without my laptop for one week but not contacted at all to inform me what was happening.
So, my experience indicates need to improve communication with the customer.

5

Didn't need to make appointment which was great. Kept informed by text on progress and completion of repair.
Very satisfied with service.

5

Excellent - very helpful and all work done ahead of time!

5

You guys have been very reliable over the years in helping with my computer maintenance! Cheers.

5

Excellent service, took my daughter's laptop in to get a new screen and it was repaired and ready the dame day.

5

Good service, very knowledgeable staff. The order was completed super fast. All in all, great experience. 10/10 would bang again.

5

A very quick and efficient service concerning PDF reader, photobook and cloud storage problems. All completed within half a day and under ***. This allowed me to get on with computer work that day. Thank you!

5

although I havent actually seen the result at the time of writing this, I believe the required solution is ready to collect and involved some extended work, unforeseen at the time of leaving it. I am most grateful that this extra work was undertaken without an increase in fee and with gracious acceptance that it was part and parcel of the service provided... impressive customer care therefore!

5

The service was very good, I could customize and discuss every little detail about the PC I wanted plus the attention was very good and dedicated to making the customer feel comfortable and enjoying his time choosing his next PC. Definitively recommend.

5

Excellent no nonsense service - simply fixed my Mac - thank you

4

Bought my recent purchase of a Gaming pc + monitor from the Bruntsfield shop in Edinburgh.
All were very Helpful especially ***. My only criticism was that everybody seemed so miserable at their work, a smile goes a long way chaps. Simplyfixit certainly know their business and I will certainly be recommending them.

5

Easy, helpful and they didn't do that, looking at you as if your stupid that techies tend to do!

5

Once again SimplyFixIt came up trumps. They fixed the desktop computer quickly and when I had a problem setting it up, a quick phone and trip to the shop restored the PC to a full working configuration.

If you need advice *** and his team at *** are always there to provide quality information and they don't try to sell you something you don't need. A very refreshing and honest approach to retail.

I would recommend SimplyFixIt and *** at Bruntsfield 100%.

5

I was very happy with the repair and upgrade to my PC. The staff were helpful and friendly.

4

Very quick service

5

I recently purchased a laptop from Ideal Computing/Simplyfixit. I did not need a highly sophisticated machine (e.g. no gaming/video editing) but was after a laptop that would be reasonably fast, therefore I had specific requirements in terms of the machine's specifications (e.g. more RAM, SSD instead of HDD etc..) while keeping it to a reasonable budget. This was discussed and agreed over several email conversations. The guys at Ideal Computing managed to upgrade an HP laptop to these exact specifications and within my budget. The laptop was ready for collection less than a week later. The computer totally meets my expectations. Very good experience so far.

5

Very satisfied

4

Fixing was good and quick there was confusion over a part.

5

The provider was very helpful and gave me excellent advice. I was totally satisfied with the service provided to me.

5

Your staff member showed great patience in examining a technical failure with my 17 year old PC and then you saved the data from it for me just as requested.

5

Great value and really quick service.

5

Great service all round.

5

Efficient, polite and helpful, clearly explained the process and successfully repaired my PC. Highly recommended.

5

Polite, very efficient and competent

5

The staff at your Bruntsfield outlet demonstrate an outstanding knowledge of their trade and as individuals they go out of their way, very much going the extra mile, to ensure that the client gets a superb service. Add to this that they do it all with a smile. Would recommend to anyone.

4

Friendly and efficient

4

They have done what we asked of them. Reliable. No suggestions for improvement.

1

I went in with a cracked phone screen but fully functioning apart from that. Came out with a fixed screen and a completely broken phone. Touchscreen barely worked, battery life ran out after only a few hours even in idle. Power button barely worked.

Cheers lads.

5

Quick, reasonably priced repair. Very satisfied!

3

Shop at Bruntsfield did not transfer any emails/folders from my talk talk account, although paid them to do so from my old to my new HP LT that I bought there.

Got great support several times fom *** at Dalkeith branch.
***

5

For more years than I can remember, *** - especially *** - has provided a vital easily accessible service for me for which I have always been immensely thankful. Without your support, I would be dysfunctional and therefore unable to do the 57 hours per week voluntary work which is critical for several organisations I am connected to.

5

Excellent service once again.

5

Excellent service, knowledgeable and courteous staff. Would definitely recommend to friends.

5

The Bruntsfield store were very helpful in repairing the cracked screen of my MacBook. They advised when I could bring in my MacBook in order to have it repaired on the same day that could fit around my busy schedule. They were also willing to allow me to arrange for an alternative someone to pick it up on the same day as I would not be there to pick it up. It was a perfect repair for what I assume was a good price and the service was friendly, flexible, efficient and of a high standard. I would highly recommend them and will use them in future if I require their repair services.

1

put laptop in for data recovery and somehow vital files that i needed for university were not on my laptop

4

on all 3 counts i am very satisfied with the service.
the computer came back cleaned and working perfectly so thank you

5

You sorted out a very tricky problem with my desktop. Thanks

5

Excellent service provided by highly professional people. Keep up the good work!

5

My computer was in for a week and I felt I could have better kept up to date on the progress of the work being done on it.

4

Repaired a cracked screen on an iPad. Was phoned to say that another repair would also be a good idea and how much it would cost. Agreed to it. All done in less than three days and sent a text when it was ready. iPad now looks as good as new.

5

Very helpful

4

Good service, but very pricey. Replacement part carried over 40% mark-up on comparable suppliers. I did not expect price to match amazon for example, but this was excessive

5

Excellent service. Good price, quality work, ready to collect the next day, I would highly recommend.

4

Excellent service and very speedy repairs every time. It seems odd that you are more expensive than *** to replace iPhone screens but the ease and speed of your service makes me keep coming to you. *** are just too slow and inconvenient to get to.

5

Great

5

i did not like being offered £25 insurance for screen protection for my phone - would rather have just paid less for the glass replacement.....

5

iPhone 6 screen replacement. Done in 2 hours. First class service and good as new.

5

Dropped in late afternoon with a cracked phone screen. It was fixed before 6 o'clock, so virtually no inconvenience to me.

5

This was not the first time I'd used Simplyfixit for a computer repair. As always, the work was done to my entire satisfaction, with friendly and informative discussions with staff members over the nature of the problem.

5

I was delighted with the service at the Bruntsfield branch. *** was most helpful with assessing the (fatal) problem with my old computer initially, then advising on selecting a new laptop, and he transferred data from my old machine very efficiently and promptly. Another colleague also spent time updating an old tablet for me without charge. In both cases the instructions and assistance I was given was very clear and helpful. There was however quite a limited choice of computers for sale at the time, but perhaps the demand for laptops is not great these days. But I was very impressed and would recommend this shop to friends.
On the other hand, I was disappointed by my local store in Dalkeith which declined to even inspect my previous machine without a downpayment of ***, so lost my custom accordingly!

5

The quickness with which the computer was repaired was excellent. I was leaving Scotland to go back to work and I needed he computer is my work, I appreciate very much the extra effort. I bought the computer in 2013 and will probably but the next one from you. .

5

Simplyfixit were very good at dealing with some fairly serious issues with a Mac book pro. They communicated well and were patient in their approach to understanding their customers needs.
I would be happy to recommend simplyfixit to other people.

4

Everything was good, apart from the 5 day delay before starting work on my computer.

5

Efficient and friendly service with great advice.

5

Found Simplyfixit on the web and gave them a call. They were clear and professional and of course, simply fixed my son's broken iPad at a sensible cost in just a few days. Thank you!

5

I would not take my I phone iPad laptop anywhere else. Usually screen breaks and repaired within a few hours. Very happy with speed and quality of service, highly recommended

5

I rate this company highly for the level of service they provide and have recommended it to many friends and acquaintances.

4

Satisfactory service

5

Water damaged laptop up and running in less than a week. Good job!

5

On arrival at your store I was greeted by one of the staff and explained that i had a PC with a broken screen. The assistant examined my PC and checked on your system to check if you had the necessary replacement crew. On establishing that the part was available he explained what the cost for the repair would be and that it could be completed that afternoon. I agreed with the cost and left my PC for repair. I received a text after stating that my PC had been repaired and ready for collection. The whole experience was just over 2 hours.

On arriving to pick up my repaired PC it was demonstrated to me that it was fully functional and the repair had be successful.

The staff attitude and service where excellent.

5

I was completely satisfied , every member of staff that I have ever dealt with at SimplyFixIt has shown extraordinary and generous attention to detail as well as 100% competence and skill in their roles . You are lucky to have staff like that . My personal thanks to everyone behind the scenes as well as everyone at the frontline . You make a very good team .

5

We've used SimplyFixit more than once and always find them knowledgeable and helpful. On this occasion, we asked them to transfer data from an old desktop to a new one and all went to plan, within the time frame indicated. Ability to book job in would be helpful and reduced time to complete job even better, but we're happy with their service and would certainly recommend to others.

5

Great to be contacted so soon with news that the phone was ready. Prompt, efficient. Pleased that when the first repair didn't work. a second one was undertaken at no extra cost.

5

Great Service. Repair carried out to my full satisfaction and was ready on the agreed date. Many thanks.

5

Have been a customer of SimplyFixIt for 12 years; these people know what they are doing and they always deliver on their commitments. Would not hesitate to recommend.

4

Excellent service. Good technical knowledge displayed.
Repair completed two days earlier than quoted. Good communication via iPhone.
Will definitely use Simply Fixit again.

5

I have always been extremely pleased with the customer support provided by Simplyfixit. The staff are pleasant and polite and very clear and helpful when giving technical advice whether in person or on the phone. I have no hesitation in recommending them.

4

Efficiently completed, good service.

5

All good. *** from ***.

2

I ended up with doubts about whether the work carried out in relation to the problem experienced was appropriate. In addition I had to go back to the repair shop as there were omissions i.e. certain things had not been completed. On my return I had very excellent service from a different technician.

5

Excellent service, this is the second time I have used them for a replacement iPad screen and would not hesitate to recommend them. Handed it in on Saturday and picked it up the following Saturday after receiving a text to tell me it was ready to be collected. Ipad is now as good a new.

4

Everyone was very polite, helpful & knowledgeable.
The added extra from the final young man I dealt with was that he listened & explained so well.

5

iPhone 6 screen shattered. The guys fixed it in under 2 hours meaning i wasn't without everything for very long. Also felt massively more secure than some of the other options open to you. Excellent service. Always.

5

Excellent service. Excellent staff.

5

Excellent service after buying new laptop. Would recommend Simply Fixit for sales and repairs.

5

I always get excellent,polite,helpfull hands on service from your assistants, in particular from Sab who I see most often..Nothing is too much trouble and I greatly appreciate this,especially as I am getting slower in the uptake of new technological applications since reaching the great age of 80. Thank you.
I certainly will recommend you to everyone.

5

simplyfix solved a very difficult computer problem that bugged me for ages. I was impressed with the tenacity of your staff and the care they took in explaining the problem/solution. On top of that the computer came back gleaming new!

5

Good service and the proposed timescale was adhered to .

5

Quick diagnosis of fault with my iPhone6 , told me it would be ready in a couple of hours and guess what ?? It was ... Can't ask for more than an efficient reliable service in my book and at a very reasonable price compared to Apple undertaking the repair !!!

5

excellent service and turnaround. Laptop screen fixed next day - 2 days ahead of their 3-5 day estimate).
Good quality repair.
Absolutely delighted.

5

The engineer in the repairs department was very knowledgable and helpful.
Once I decided to purchase a new machine he was able to assist me in my choice and the service in terms of transfering over my data, setting up the system and linking to my i pad was seamless. The set up was done with a couple of hours.

4

This should be four-and-a-half stars. My new PC, with upgraded Windows, is just what I wanted. Some of my data did not migrate from the old PC, but this was rectified (not without time and ingenuity) on request. My thanks to all involved, for their patience and professionalism.

2

We have used Juniper Green before, but they didn't have parts so we used Morningside. Very fast service. Phone fixed within a few hours and returned same afternoon. However, within two days, the replacement screen was coming off the phone and there were lines at side of screen when texting. Will return it to Juniper Green to correct and then only go there in the future.

5

Very helpful to someone who doesn't know a lot about computing

5

Service was quick and comprehensive. Very good experience. Well up to your usual high standards.
***

5

The service took the best part of a week which I found surprising but it was a thorough service in the end and I was quite happy all round. AVG for a year was a nice touch

4

Good as always

3

Generally good service and fixed a problem under warranty shortly after purchase of a refurbished iMac. Sadly didn't supply the correct power cable, which I had to buy separately on line afterwards, costing me an extra £20, only to find out later from one of the other lads in the shop that they had some downstairs!

5

Friendly and efficient service.

5

Handed in an iphone 5c which was very badly damaged, screen cracked completely and battery not working, within 2 hours had perfectly working phone. Great service.

5

I believe the faults in my laptop were dealt with in a thorough and professional manner.
Unfortunately the faults have returned on several occasions and I am impressed on how your staff have dealt with what is a frustrating problem both for them and me.
Whilst it appears that records are kept for a major repair, I would prefer that records be kept for subsequent corrective actions.
Thank you

5

Yes attention was good and understanding of the problem and action to fix. Have recommended to friends,

5

Good job, well done, helpful staff. Pity it took a week, although that was theforecast repair time.

5

I was very happy with friendly professional advice and help.. And would recommend Simplyfixtit .

5

Excellent prompt, cheap and efficient service, replacing screen on my son's laptop.

5

Excellent service, can't fault it! Have highly recommended you to everyone I know with an iPad. Brill communication, excellent value. Package returned by post in good quality packaging and easy to pick up at local store.
***, beware, these guys are much better than you are! Many thanks Simplyfix, you are a credit to Scotland.
***, one very happy customer from the *** - Hull, East Yorkshire.

5

Unusual to pay before job is done. its usually after !

However your service was first class, and I felt really
comfortable with staff.

Laptop now working as it should.

Many thanks

5

Very good, friendly service throughout. A reliable support during the teenagers-with-laptop-years!!
Thank you

4

Overall solved the problem in a direct and timely manner. However felt they (the assitant) may have assumed computer/software knowledge that I do not have and could have laid the different stages needed to reinstal operating system (Win10 after upgrade from W7 in turn an upgrade from Vista) and need for different product keys

4

I haven't been able to set up my computer
as i have discovered that the operating system
windows 10 64 bit is not currently supported by
google web browser as there were bugs in the software.
it would have been helpful to have been forewarned of this before selecting computer components and software
however I accept from other sources on the web that
64bit is where software is headed so my system is
future proofed for long usage and upgradable.
I found staff and support very friendly and informative.
I held back on monitor purchase as the Ben Q 32"IPS
was more expensive than budgeted for and not
orderable/out of stock.
I am grateful for being able to use my existing printer,
keyboard and monitor annd flexiibility in delivering my
order.

5

Very satisfied with order procedure, customer support etc. I would certainly recommend you to others.

5

Excellent service, great advice on fixing a MacBook Pro. Very reasonable prices, and they did the work quickly and kept me informed of the progress. First rate all round, highly recommended.

4

*** from Ideal Computing Bruntsfield Place
was very helpful and does a great service'He updated
my Laptop and confirmed there was no virus on it as
the scammer predicted. He also wrote a letter to my
Bank Manager confirming this so that he could claim
the £197 I paid the scammer.

***

4

Cut down the emails sent to past customers.

5

The back up has been fantastic.

5

I was given helpful advice that I felt able to act upon. I now have my lap top back and it works really well.

5

My laptop problem was diagnosed immediately and was fixed and back home with me in 2 days! Thanks ***

5

Happy with service and after service. Employees most helpful and friendly. Would recommend to friends.

5

Excellent service. Would definitely recommend you to friends. Have used your services before and will do in the future.

5

I am very satisfied with the service which I received when I recently purchased my new comuter. Nothing was too much trouble and their support afterwords was second to none. Many thanks to one and all.

This is the third comuter which I have bought from the Bruntsfield shop which I still think of as Ideal Computing!

5

Recently on a trip to Edinburgh and they did a great job while I waited.
Highly recommended

5

none absolutely excellent

5

Excellent customer service; friendly & efficient.

4

Quick turnaround and good service in-store. Prices are on the high side though - but if you need the item returned quickly this is the place to go.

5

Very pleased with all the work I've had done by Simplyfixit.
I have recommended to several people.
The process is simple and they keep you informed as they proceed.

5

Very pleased with all the work I've had done by Simplyfixit.
I have recommended to several people.
The process is simple and they keep you informed as they proceed.

5

Great service from start to finish.

5

I would certainly recommend this service,it was clear,fast and effective.

4

the resultant fix was very good but the time taken was longer than expected. Would recommend

5

Always good friendly service from the team in Bruntsfield. Have moved further away from their shop recently but still travel back to use them.

1

I was told that My iphone 5s cant be fix. I paid £69 .
I went somwhere else and I had my phone back working after couple days. I am not happy with service of simplyfixit

5

Good

5

I am very pleased with their customer service.
*** was more than helpful and always there to answer any of my questions until we found a solution for 2 new PCs and 2 upgrades of our old PCs. Definitely recommend them and I will buy from them again!

5

approachable staff, ready with plenty of advice for a lay customer; surely worth recommending

5

Always helpful and don't make older customers feel stupid Would definitely recommend you

5

Not in this case

Had a cracked Ipad screen,
was told when it was likely to be repaired,
text to say it was ready (within the original time frame)
collected fixed Ipad.

5

Can't fault the service I received - friendly, speedy and problem solved.

5

Excellent staff providing excellent service. You know you can trust their advice and that they will do a first class job.

5

These guys are great, know everything there is to know about computers and gave me free advice on a mac problem. They fixed the problem too....very quickly!
I definitely recommend them. Thanks for a professional service....keep smiling!

4

Computer software upgrade (Windows 10 &c.) went very well, as did printer adjustment. On the other hand, the keyboard I purchased was faulty and had to be replaced.
Staff made every effort to be friendly and helpful and gave me all the discounts to which I was entitled.

P.S. The text fonts in this survey are far too small, so please enlarge them for your next survey. Thank you.

5

*** was efficient, friendly and patient

5

Just taken delivery of my new computer so still finding my way around but SFI were very good at transferring my data to both my system and external drives.

5

Very happy with all aspects of my dealings with Simplyfixit.

Very happy with the order procedure, customer support and would certainly recommend Simplyfixit to others.

5

Very good service and sorted the problem without additional charges.

5

I have always had great service from Simplyfixit and have recommended the company to many friends.

5

Service was friendly, informative, and timely. Really good. Thank you!

5

I bought my son's computer from Simplyfixit after having used them myself and have continued to have very good service over a number of years. They are helpful and patient in dealing with and explaining things to my son who has autism and any repairs are carried out within the expected time frame.

5

very helpful with my security problem

5

I have found the service to be excellent. I was given a timescale for the work to be done and t was delivered within that timeframe. The price is fair and any work instructed has always been done satisfactorily.

5

Overall - helpful friendly staff - quick turnaround to confirm if could fix the problem locally - honest indicating to fix the hard drive would require a specialist - with a specialist price - so happy to provide refund and accept that sometimes you just have to take it on the chin and move on
Cheers

5

A very fast and efficient service from the shop in Bruntsfield.

5

excellent information on pc choice. experienced advice given to any quieres.

4

My laptop was fixed and returned after 5 days; I'm happy with the repair and the price however the problem turned out to be simple and routine, so it would have been nice to have a faster service.

The technician I picked the machine up from was very helpful and informative.

I would recommend to others, but be prepared to wait!

4

I was very happy with the service that I received.

5

Absolutely brilliant. Superb customer interaction at the desk, phone fixed ahead of estimated time.
Thoroughly recommend 👍😊

5

Prompt no fuss service. Will definitely use them again.

5

No pressure to do the repair to replace the digitalised and/or the LCD of our 4-year old iPad 2 until we had a day to reflect whether to proceed with the repair, or otherwise put the funds towards a new iPad.. We did decide on the repair.

5

My iPhone screen had gone completely blank after I had dropped it. I dropped it off for repair and within 2 hours it was fixed. It's now working perfectly

5

Fast, professional and reasonable price for laptop screen replacement.

5

Honest, no sugar coating the issue, transparent, efficient,

5

Fixed a cable problem with my Mac within their suggested timescale. Also upgraded my software; which I apperciated. Will be first choce for any future computer problems.

5

Great service.

5

Very helpful. Gave clear information about what was needed, cost and timescale and was happy to answer questions.

4

I was told that it would be ready on a certain day but it was
not.

5

Excellent efficient service on my laptop screen replacement all done on the same day

5

Good, efficient, patient service, Given all the information I asked for in words I understood. Thank you.

5

Very clear and efficient. Did exactly what they promised and on time.

5

Excellent communication and taking care of my individual needs in regards to my PC. Very friendly and straight forward.

5

Have bought 2 laptops and a printer here over the past 5 years and any problems I've had, they have been extremely helpful in fixing and on many occasions without charge. I'd thoroughly recommend coming here before going to the 'bigger' companies!

4

Great quick service Broke screen twice and was told about insurance cover on 2nd visit. Do think customers need to be asked on 1st visit if they would like to take out this cover. Very good staff and great repair turnaround time. Many thanks. ***

5

We were extremely satisfied with the very friendly and knowledgeable staff, nothing was too much trouble at any time we have been at the shop.

5

Fixed my phone in a couple of hours as quoted which I think was very good

5

Excellent service and very speedy too - they managed to accommodate my tight timescale which was much appreciated.

2

I went to your shop to get my machine fixed as I haev always had really good service. I was told this time they were really busy so it would take 5 to 7 days to fix. I had heard nothing after 7 days so called. I was told someone had tried to text me but they had used the wrong unmber - the irght one was written on the sheet. I was then told they would need to order some parts adnthe machine would be ready the next day or the day after adn they promised to call me and let me know. Again no call and after another two days I called. I was told they were really busy and were still working on it. I was then told it might be ready the next day. As you can imagine I was not best pleased at the lack of communication or the delays adn differnet time scales given by each member of staff. Eventually I picked my machine up after 11 days to repair it. It was an expensive repair too. Not worth it for the level of service. I would reconsider ever giong again.

3

Final service was good - laptop fixed. However, they promised to get in touch within a week with an initial diagnosis but I didn't hear from them until I contacted them after 10 days. After that it was fixed within 48 hours.

5

This is the 6th time we have used the iphone repair service at Simply Fixit Bruntsfield -wouldn't go anywhere else

4

very satisfied with the attention received. May I suggest that perhaps one day a week be made pensioners day when small discounts might apply and questions answered for the not so I T literate.

5

The Bruntsfield outfit is good. I have frequented their shop since they started, had one computer refurbished and bought two others of their own devising, all really good value, besides numerous bits and pieces. Only once have I had dodgy advice from an individual who is now departed. When it comes to repairs and upgrades, the present staff are both knowledgeable and cheerfully patient with steam-age old geezers like me.

***

4

Very quick service and good job carried out. Bit on the expensive side. But worth it if your looking for a quick and easy repair.

5

I was very happy with all aspects of the service. I would have no hesitation in recommending you to others.

5

I was very satisfied with the handling of my laptop repair and impressed, as always, by the helpfulness of the staff. I have already recommended you to various people on the basis of several visits to the shop with minor problems, and will certainly continue to do so.

5

Customer support excellent both in the shop and at home. Would definitely recommend Simply Fix It

5

Quick, polite, efficient.

5

Really great, staff were excellent.

5

The service is consistently good. I chose to buy a PC because of the excellent repair and advice service I received in recent months

5

Excellent efficient service.

5

Very Helpful. And took the time to go through all the work they did, and what to look out for.

4

Yes I would recommend you received courteous service

5

Excellent service - very clear up front. Quick to deliver and a fair price.

2

Never told what's wrong so never know how to fix something myself. Told comp. is always stripped down & restored & that problem is never actually identified, which doesn't seem right to me.

Have used Simplfixit few times now & always same story which means there is a totally unacceptable timeframe for someone to be w/out computer.

4

***: Father of ***. Ironically, the last repair was the first time (in five occasions) it was not completed within a few hrs of delivery - large backlog of repairs! But the service has always been excellent and expectations managed accordingly. My daughter's ability to break her iPhone's screen on a regular basis, means I would be lost without your £25 Broken screen Warranty (ensures 3 repairs within a year). Thank you. ***

4

Would recommend to others - friendly service and clear explanations.

2

Work item: Desktop PC

Work requested was:
a) Installation of a solid-state hard drive which was carried out to my total satisfaction.
b) Diagnosis of the hard drive as it was running slowly. This, too, was carried out to my satisfaction.

Negatives:
a) No one offered to upgrade my PC from Windows 8.1 to Windows 10. That would have been a "nice to have".
b) Two new partitions have been created. I fail to see why but they're messing up images that I've previously taken of the computer.
c) I was told that my desktop PC was going to be cleaned as part of the diagnosis. Well, it wasn't cleaned at all.
d) A lot of software didn't work after receiving the PC back, e.g. the sound wasn't working, the network adapter was playing up, Bandicam and MS Office had to be re-installed.
e) The worst, however, was that my virus software stopped working. It took me several days to fix and it was a very painful process. This I would have expected to be caught in the shop. Very disappointing.

Now, I didn't return my desktop PC to the shop as I didn't have my own transport (my car had been vandalised) and I didn't have much time due to a lot of work and I was preparing for a holiday trip.

Maybe the shop would have fixed all these issues quickly and to my satisfaction but I must admit that I'm not planning to visit SimplyFixIT again.
I'm working in the IT sector myself and the work result was poor.
I asked why the original hard drive had slowed down from one day to the next and the answer that I got was: "You've got too much on your PC." Well, excuse me, I haven't removed anything since I've received the PC back and it's running like a gem now. Besides, there isn't much installed.

It's a shame really because the staff are very friendly and I left the shop with a confident feeling after dropping my PC off. Unfortunately, when I picked it up, I was very disappointed.

4

****

5

A very professional service, full health check of my laptop and got rid of serious infection that had brought it almost to a standstill. Didn't try to sell me any other services but we're able to offer the advice I asked for. Will definitely use again and recommend to others.

5

Always reliable, honest, straightforward.

5

A very good service provided

1

I am really disappointed with Simplyfixit it. My computer spent 10 days, instead of 7 with them and came back in the same condition as it "couldn't be fixed". Strange that *** at Tollcross fixed in 2 days for less than £40.Not impressed.

5

very helpful and prompt service from staff member, PC repaired and returned within the day

5

Second time used your services which were first class, polite, helpful and rapid.

Already recommend your services.

5

I was very happy with the service and they spent a lot of time explaining the best option of having my laptop repaired. They told me the costs before carrying out the work and they also kept me informed on the progress before I collected my laptop.

4

This was the first time I had used simply fixit and was impressed by the job done.

5

Very friendly and helpful member of staff

5

These guys do a great job, very reliable on every occasion I have used them. This was a quick, 2 day turn around on a hard drive swap on an iMac, replacing with a much faster solid state drive. All done at a fair price with great customer service.

Thanks :)

4

Only comment, you did say you would send me a text when the product was ready for collection. On both occasions no text was received. This was a bit annoying.

5

Excellent service in all respects

5

The personal approach and help offered by *** in the Bruntsfield branch .

5

Gave quick diagnosis, completed work as promised. Fast and efficient service.

Quite a pressured sale for AVG.

5

Excellent service, they made it very clear from the outset what they would do and gave advice along the way as to what the best solution was for the long term. I now have my laptop back, good as new and with all the data intact!

4

It was all very good, fast and very easy.

4

I've had 2 screens fixed in the last 6 months (different phones) and each time I was told I would get a call when the phone was ready and each time I didn't receive a call. I don't live in Edinburgh so I was hanging about unnecessarily after my phone was ready!!

5

Very helpful

5

Very helpful staff, cheerful and knowledgeable

5

Very happy with all aspects of service from booking in to collection.
Yes would happily recommend simplyfixit to others.

4

I was generally satisfied with the whole process for transferring my files from an old Mac to a new one. As far as I can tell the transfer was done properly and the job was done more quickly than I had expected . I have subsequently had very helpful support and advice in dealing with issues arising.
My only suggestion is that more advice could have been given in advance about some of the issues involved in the transfer including the inability for some of the applications (notably Office) to be transferred.

5

Personal attention, good communications, very satisfactory results.

5

knowledgeable staff, first class service. Can't fault them

5

Fantastic service . Quality repair . Turned it around so quickly despite someone being off ill ,

4

I was satisfied with the information I received via phone before visiting the shop to place an order. When in the shop I felt that more information about my options could have been more forthcoming. I had to ask questions to get most of the information I required regarding refurbished iMacs, i.e. the age, how long would it be supported etc. Having done a lot of research regarding new iMacs before deciding where to buy and knew exactly what I wanted from it, I decided to buy a brand new one as I felt more confident about this. I am very happy with it.

5

Customer service is excellent. The staff are both helpful and professional. On several occasions now, since I discovered your *** shop this year, the staff have explained in the way a non-IT literate person can understand the advice and recommendations given, for the repair of family devices. I have recommended, will continue to do so, to my friends, family and colleagues alike, your excellent service. Thank you very much.

5

Fast, friendly and really seemed to know their stuff - I was very impressed

4

Staff very helpful and friendly. Quick service turnaround.

5

R*** in the shop at Bruntsfield was excellent - really patient with a "total numpty" He tried to help remotely but I had to have a home visit but he told me everything I might need! C*** (think that is his name) again was excellent and sorted the problem! He was there for an hour and half and explained everything etc. I was confident that all my problems had been fixed.

5

All good

5

Excellent service, very friendly and professional. Could not hope for better.

5

Everything very clear and efficient. Explanation of the assessment process (possibility of restoring a water damaged laptop) the testing of components, and all the pricing. Text message to update, and (thankfully) text message to collect repaired/restored laptop. Efficient, polite, and effective.

5

Outstanding speed of service

5

Excellent and thoroughly professional service.

5

Reasonable price, good friendly service. Would recommend to others.

5

The SimplyFixit staff were excellent - very knowledgeable and gave advice you could trust. The cost of repair at £20 for a broken IPhone power dock was excellent value. The speed of repair was fantastic - less than 3 hours from drop off to pick up. Well done!

5

first class

5

Very good efficient service from Bruntsfield Edinburgh shop. Mobile phone screen replaced within agreedtime schedule.

4

the service was fine

5

Work was carried out on schedule, and fixed the problem - thanks.

5

Friendly, polite staff who have great knowledge and expertise. Delighted with their first class and prompt service!

5

Quick and courteous service

5

Know their stuff and explain it well for those of us who don't understand our devices, promt and courteous with service, and keep you informed on progress and price. Overall give a high quality of service. Happily reccommend to others.

4

a bit loose on time job would take - said average was 4 to 5 days - but rang after 2 and it was ready by afternoon. maybe offer hire of laptop during repair as one can only do so much from a mobile phone!!

4

I live in Stockbridge, Edinburgh and have found our local business to be very helpful with computer problems. We recently bought a computer from them and the handover from the old one went very smoothly.

5

Very helpful with transfer of information from old machine to new PC.

5

I needed my laptop's screen replaced. This was done within 2 days (it was non-standard, so it had to be ordered) and the staff was very polite and helpful.

5

I was more than pleased with both the advice offered and the service provided.

5

If there was any fault it lay with me rather than the staff of Simplyfixit. I, as non-technical, was unable to specify the nature of the problem precisely. But the overhaul the machine was given has greatly helped the speed and effectiveness of my computer.

5

I have always received good informative, friendly advice and service. I have in the past recommended your service and will continue to do so.

5

Service was very good

5

Efficient, friendly and very helpful. Rates reasonable - and both times I've used the service my order was ready early.

5

Really good. Solved the problem with my phone quickly and efficiently.

5

A good service, very helpful and reasonably priced.

4

As I use simply fixit to buy computers and purchase software this in itself is a recommendation that I find the service to an acceptable standard.

4

lost 1 star as was not ready until 1.5 hours after they said it would be

2

Sloppy customer service and not good value for money. There are far too many issues I have to record them here and I really need to talk with a senior company person to explain why I am so dissatisfied

5

I was extremely impressed at the turnaround time, although the branch had an engineer off sick, my IPad was repaired and returned in 1 working day! Clearly every effort was made to enable this and I was extremely grateful.

5

I always have great confidence in the knowledge and expertise of the Simplyfixit team and their excellent customer service.

5

Laptop screen replacement was completed in 24 hours so was delighted. Pleased with all aspects from staff advice, booking in , communication about the repair and speed of work being completed.Would definitely recommend to others.

4

I bought a new computer from you. You charged for data transfer from my old hard drive. I thought you could have thrown this in for free since required minimal effort

5

Repaired my phone same day

4

I was happy to receive text message updates but my repair took over a week which seemed really long. I'm glad that the person told me upfront that it might take awhile or else I would have been frustrated. Overall I thought the service was pretty good.

4

Good experience all round. Fast repair service and updated regularly on repair. Fair pricing and very helpful staff

5

Very helpful service The staff did not make me feel that as an OAP I was too stupid to understand the problem with my laptop

5

Great service

5

*** was great! Listened to what my requirements were and I got a great package at a great price. Better than ***!!

4

Overall the service was excellent. My laptop was worked on by *** who was very helpful and conscientious. I was very thankful for the time he spent on the phone to me and in store explaining exactly what was wrong and what he had done to fix it, and what my options were in going forward.

My only complaint was in the lack of communication for the first week. I was told 5 days and received no communication until i phoned up on the sixth day.

5

A next-day return service - fixed an issue with AVG under warranty, and also sorted an issue with network connectivity at no extra charge. Very helpful and professional service.

5

The time taken for the repair could have been quicker

5

Great service - was given a phone call to check over my order, my email queries were dealt with quickly, and order was completed within the timescale I was given.

4

Courteous, told me what it would cost & phoned to get permission for hardware replacement. Could have been better at letting me know when the job was completed. But overall great service.

5

Very satisfied.

5

Exceptional service, great expertise & advice, and good value for money.

Thanks very much
***

5

Guys were helpful and completed the work in an appropriate timescale.

5

Great customer service. Fast repair and good communication.

5

Excellent service , iPhone fixed at a reasonable price. Staff very helpful , I would Definately use again

4

Staff in store were helpful and polite and gave honest advice. I also received good customer service on the phone, and any additional costs were discussed before being agreed to. The repair cost exactly as much as they said it would, so that was great.

5

Order taken with minimum of fuss, quick turnaround, and friendly staff.

2

Disappointed with timing and feedback. I was led to believe that we would receive feedback (and possibly a repair) within a week of dropping off the laptop.
I had no contact until I called you 8 days later. Then had to call on consecutive days to find out about progress.
Had to reconfirm that I was happy for you to wipe the drive (had already done so when dropping off the laptop for repair).
I would suggest that you provide clearer guidance on timings and provide updates for your customers when promised. Understand that diagnosis and repair take a finite time, but, perhaps with the best of intentions, found the guidance on service timing to be misleading.

5

Great service many thanks for fixing the ***

4

Slight difficulty when action moves between different members of staff

3

Have used it twice. The first time they gave me a completion date but when I went in they weren't ready and said come again in a couple of days but it still wasn't ready then. The second time they were fine.

4

Computer designed and built exactly to suit my needs, including working with AutoCAD drawings--something other suppliers do not offer.

5

We visited with our unwell IPad and given encouraging advice and 'as very busy could be one week' . Two working days later received a phone call repair carried out and working .
Very satisfied with all staff that we encountered and service provided.

Have already recommended your service to friends and family.

5

The staff at SimplyFixIt were very helpful, and professional. They fixed my straighteners within 2-3 days. Excellent customer service.

4

I was satisfied with all of the service and would recommend it to others

5

Many thanks. Sorted

5

Quick and efficient, first class service from the minute you walk in the door.

5

This is the 3rd or 4th time which we've had to get our daughter's iPhone or iPad screen fixed and wouldn't dream of going anywhere else. It's always done quickly with genuine parts and is always ready in time.
Thanks all
***

5

happy with all aspects

5

First rate advice and service. And local too! Thanks very much

5

SimplyFixIt repaired the power jack on my laptop. It was dine within 2 days, I was kept informed of progress and could not be happier. Strong recommendation

5

Very quick service. Excellent staff and reasonable price. Trustworthy.

5

Sped and efficiency of service

5

They were professional, promised to resolve my issue and effect the repair within a three-day timescale and beat it. Happy customer.

5

Keep up the good work. No complaints at all. I would use simply fixit again.

5

Very pleased with the service - everything explained clearly at the outset including costs. Phoned as arranged to advise me the repair had been completed. Very happy with the outcome.

4

not the cheapest iphone screen repair but done in good time and no problems

4

The sales person was very helpful in deciding what system to buy and how to ensure it did not deteriorate in performance over the next few years, and the machine was built and delivered quickly and efficiently. The only reason I have not given 5 stars is disappointment in the previous computer we bought, 3.5 years ago, at SimplyFixIt - we should not have had to replace it so soon. Better advice then would perhaps have stopped us buying a computer which started getting very slow after 2 years and eventually became intolerable - and we do not make heavy demands on it - home typing, spreadsheets, web browsing, no games, no streaming. Presumably the specification was too limited even for that routine usage. Because of the helpful advice this time I decided to give SimplyFixIt one more chance - I hope this machine lasts better.

5

Very quick and professional staff very friendly, service from start to Finnish was first class

2

The sales person has a real problem, dont know his name but i phoned up ***, the manger to complain about his behavior. Basically i tackled him about his behavior and he said to me i had a BAD attitude since i came in the shop!!!! Bad service, bad behavior and a really bad service, i was there for my work and have spent the best part of 2,000 pounds, they know who i am yet this sales assistant was still that bad, seriously thinking i will not be back, not at all, poor, poor poor!!!!

5

I got just the right level of technical advice on what I might need - I was neither baffled nor patronised that's a great skill for a computer shop to have! Staff took the time to email me with answers to questions before the purchase. Good price too. Thanks.

5

The purchase of a customised, computing linux-server was very well handled by your stuff.
All hardware specifications were matched as closely as possible with competitive pricing.

Communication via phone & email was very efficient.

5

This was the first time I had to have a laptop repaired. The problem was diagnosed and repaired within 2 days. Cost was in line with competitors but I preferred to deal with this company as they built a desktop for me about 3 years ago and it has been trouble free.

4

My
problemwas that my Mac had stopped linking with my computer and I also asked for a service of my machine. I have appreciated the review of my machine but it still does not link with my printer. I realise that it would be difficult for you to do anything without testing my printer, but perhaps I could have expented some move in this from Fixit. Apart from that I have always appreciated the help from Fixit which I have made use of many times. ***

5

assistance in buying my computer was a very detailed and extremely helpful. i would not of got this sort of advice from a chain.

there was a small issue with hdmi audio, and this was rectified immediately by very helpful staff.

5

The team were most helpful and two laptops were given expert attention. Would definitely recommend this service.

4

The service was good although they did not manage very well my expectations. I was told the ipad will be repaired in 2 business days and unfortunately it took a week. I have to call a couple of times and I was told that we it would be ready I will be notified by sms. Only on my 3rd call the person on the phone told me that due to a part that was out of stock the repair took longer than expected.

5

Iphone screen replacement dealt with efficiently and at reasonable cost

4

My initial contact with your company was very positive indeed. Had the subsequent contact been equally good I would have awarded five rather than four stars.

The first meeting was thorough and informative. Your colleague took time to explain to me what would happen to my new computer; what the options were with the old one and what he would recommend. I felt confident in his judgment.

When I went to collect my computer (which was finished before the estimated date of return). I was less impressed. The gentleman concerned did not explain to me what had happened; how it had worked and whether I might need to update some programmes (I did). Not such a good encounter I'm afraid.

5

my new pc is great

4

Still don't understand what was wrong with my laptop:- but it's working now!

5

Prompt sevice.

3

Can't fault the staff but IMac fault not fixed

5

easy to order. Ready when described. easy to set up.

5

A fast repair and a slight discount on the original price quoted for the job,friendly staff who explained exactly what was required to repair my laptop and approx how long it would take, i couldn't really ask for anything better, unless they were prepared to work for free!

4

Quick service thank you

4

They did what they said and fixed my phone replaced the screen which had burnt and several glitches. The camera focus wasn't working after the repair and they fixed that in about an hour which was great

5

Fast service, no problems with repair, not the cheapest in *** but willing to pay a little more for a more professional service.

4

Job well done on time without pushing the customer to spend more on unnecessary extras. Some info was not passed on to the repairer but this didn't matter in the end. I will continue to be a loyal customer.

5

I found everything to be excellent, from the moment I arrived to explain my problem to the time I collected it. I was clearly informed about the work carried out on my laptop.

5

Had explored current offers in PC World. Competitive prices. (No need for lots of included 'extras' I would never use.)
Very happy with service. Knew what I wanted, and was directed appropriately with additional options explained with no obligation to take.
PC ready within expected time.

5

Great service

5

Brilliant service! Very knowledgable staff who explained things in an easy to understand way, & gave me a variety of options.
Very fast service, very reasonable price & excellent communication.

5

Overall a fantastic level of service was offered.

5

Quick, reliable and good prices. I recommend it.

5

Very knowledgeable and patient! Carried my "tower" to and from the car which was great.

4

minor problem with order which required replacement of part of the order. careful checking with client before completing the order might have helped. Also had to return the item and collect the replacement when had paid for installation. Offer to deliver the replacement would have been appreciated.

5

Have used Simply Fix It on a number of occasions and have been completely satisfied with all aspects of the service on each occasion.

Have already recommended the service to other friends and neighbours.

5

Very satisfied all round

4

Credit card handling without pin is weird. Some guys accept it some don't

5

The service provided was great from start to finish
no issues at all.

4

took a few days longer than expected

5

Everyone was polite, friendly and helpful and explained everything clearly. A good experience. Keep up the good work

5

Nice guy. V helpful and knowledgeable. I do think you;re v expensive.

5

courteous,efficient, knowledgeable and fast turnround of computer. good price too.

5

Expert advice and order processing. Kept informed at every stage.

4

Generally very helpful. However when I called to collect the new desktop on Sunday afternoon, it was still being worked on to transfer data from my old machine. The attendant was very patient and helpful in explaining and sorting everything. However, with only 2 people serving, he kept breaking off to attend to new customers coming in to the shop, so it took rather a long time to get finalised.

4

Brilliant and informative customer support.
All the pros and cons of the various systems available in my budget were explained in great detail and all my queries were answered quickly. Cannot fault the service so far, only reason I haven't rated 5 stars is because I haven't picked my new computer up yet. However I am very confident it will be of excellent build quality and totally reliable.
If all goes well with the system I'd definitely buy here again as service and prices are great.

5

genuine parts fitted, same day service, what more does one want ?

4

sales and service were very good, however, after picking up the new laptop we had to return it 4 days later to get one of the installations made live. This was then done very quickly.

4

For the second time although I was asked for my mobile number I did not receive a text message when the job was done. Apart from this all was fine

4

Very good although the when my repair was to be ready was rather extended.

4

Great customer service, quick work. It would be helpful if you took appointments for repairs in advance.

4

Lower your prices

5

Costs explained and a very fast service. Had my sons iPhone and iPod fixed. Would highly recommend to others.

5

Time and trouble were taken not only to solve the problem but also to explain its nature, and why it could only be solved manually (which takes longer). After the job was done a few additional queries were qickly answered or sorted. Highly recommened.

5

Yes I would recommend you to others and I have. Don't see any need for improvement with the service I have had.

5

Excellent service from start to finish, my hair straighteners fixed within two days. Many thanks.

4

Quick efficient service. Delivered what was promised. Good customer communication.

4

My only very slight reservation was that I had to bring the computer back in for a second visit when a fuller explanation on the phone might have sufficed.

5

Ipad back to full working order in just a couple of days - very pleased

5

All aspects of service 1st class.

5

You guys made everything easy in a situation that was a little scary!

5

Excellent service and advice as always, would definitely recommend to others.

4

A good recovery to a bad experience.
No usual contact made during repair work, over two days. Needed to chase. Then fault was discovered after receiving goods back.... a reasonable response was made, but I'm still much more out-of-pocket than I would have been had there not been the issue in the first place.

4

Some some staff with good P R. Didn't purchase on first visit because of poor service but got better service second visit. Good help from technical staff on third visit.

5

I have found *** most helpful and courteous. He was very patient with me as I am deaf but he wrote down words I could not lipread. Of course in an ideal world a sign language interpreter could be provided but alas it is not.

I have recommened your shop to my friend but she went somewhere else where it was cheaper to wipe out viruses (£35). We shall see if her computer lasts!!

4

Very clear on what they could (and could not) do. Listened carefully to what the problems were with our computer. Explained afterwards what had been done (removal of malware etc.). The machine seems to operate a lot better now and the problems have not recurred. It took a little longer than anticipated - 6 days instead of the "3 to 5" promised. But pleased overall.

5

Original issue fixed promptly. Additional guidance given.Both handover sessions were useful

4

I. I had difficulty in finding my files I thought there would be little change from XP but it took me an 30 mins. to find my files by trial and error.

2. The Icon that was previously set up for AOL mail was no longer there and it is taking me longer to get to my emails. Sometime I'll find a quicker way.

3. I got the message 'Windows is not genuine' and I had to ask **** in the Juniper Green shop how to fix it. Now OK.

4. Wi-Fi is working but I was told that I would not need the dongle and the signal would be stronger. I still need the dongle and the signal seems to be the same.

5

Service was friendly. Advice was clear. However, five days seemed quite long to wait for a minor repair. Ditto £79 seemed quite expensive.

5

Very good service. I very happy fixed my laptop.

4

Very helpful. Wouldn't jhesitate to go back.

5

Really helpful in the Bruntsfield shop. Speedy service too!

4

Overall happy with the service. Little delays in getting my computer ready.

5

I was totally satisfied with the service I received and can't think of any improvements to suggest.

4

Good , clear explanations so an "oldie" like me could understand. Very helpful. Took longer than I expected though.

5

A quicker repair time perhaps

5

It would be difficult to improve the service your staff provided And I would definitely recommend you to others.

5

Very happy with all aspects of work undertaken

5

quick efficient professional. Looking for something to criticise, you may need to queue in the shop

4

Your employee, ***, who works in the Juniper green shop on Saturdays is rude, arrogant, sarcastic, and unprofessional. I will not go back on a Saturday and have told many of my friends and co-workers not to as well.

However, saying that, all the other guys in both Juniper Green and Bruntsfield are very helpful and friendly. If it were not for the horrible experience me and my son had with ***, I would give you five stars.

5

A curfious patient expert staff.
A boon to non techies like me.
Meny thanks.

4

Comnpletely satisfied

4

Re: the time you would need to have my computer in-house I was told 1 to 2 days but it ended up being out of my hands for over 4 days due to a delay of at least a day before work was started (possibly 2 days). This took it over a weekend and the technician doesn't work on Saturday - hence the 4 days. Apart from the time scale being over twice as long as I expected it to be - the work was done well. Better meeting my expectations on timescale - eg you could have said '2 to 4 days as we are especially busy right now'. That would have raised my rating to 5 stars.

5

Excellent service. Replaced scratched screen over and above original problem (faulty button) at no additional cost. Impressive!

I have already recommended SimplyFixIt to friends & family.

Only suggestion would be providing a bit more 'warmth' to customers on drop-off and collection.

5

Fixed the item promptly and to an excellent standard.

5

Can't say I'm unhappy with anything Simply Fix It have done in relation to my new Synology NAS box. Not only did they acquire, install and configure the unit and hard drives to my RAID 1 specification, they came in £20 under ***.
All works well so far.

5

Can't fault the service I received. Friendly helpful polite informed staff. Fair price. Explained the process, stuck with it, fixed the problem. Excellent!

5

Everything worked well and the job was finished on time. Pricey but worth it.

4

Service was very good, for the work which needed to be done.

5

Very satisfied with the excellent service

4

I got my iPhone 5 screen replaced.
The staff were great, the service was great, in fact everything was great except for the fact that when I got my phone back there was a simply fix it app on it! I never authorised this? To me it means my phone was hooked up to a computer for this to happen, meaning they could have done anything to it or taken info from my phone.
Was not happy with that.

5

Your staff explained what they were going to do, and approximately how long it was going to take. They gave further advice on use of my laptop, and were courteous in their dealings with me. I would certainly recommend you to others in the future, as I have done in the past.

5

Very satisfied with service.

5

I was very impressed with the service I received and would certainly recommend to others

4


When collecting my computer after repair I was given the incorrect sales advice note but did not notice it at the time. I subsequently returned to hand over this wrong one and was given the correct one.
On the plus side i was given a fairly detailed account of the repair that had been carried out.

4

Service and efficency was good but the price was too expensive.

5

good communication and helpful is assessing various options available.. made a good deal of effort with original plan before resorting to plan B but fair costs / time taken in achieving overall goal.. would recommend

5

Great customer service, great advice about laptop and speedy fix. Thanks!

5

my recent experience with Simplyfixit was top rate, from start to finish,with pleasant and very efficient staff. I have used this company before, for my computer problems and i would definitely do so again. I would certainly recommend them to anyone.

5

Can't think of anything ,overall high quality service when I have used the shop

5

Polite staff helped and advised even at very short notice on glitches after purchase of new laptop. Ten out of Ten for patience!

4

Good customer service but can still do better on your telephone call services.

5

A good customer experience. Staff friendly and attentive. Very hapy with the goods.

4

Good service from someone who answered my questions and helped work me through the options available to me when I decided to buy my first new computer in ten years.

5

third time I have ised the Bruntsfield in Edinburgh branch. Staff most helpful and very professional. The flat rate at £79 is expensive is the work is straightforward but they make that clear at the start. Overall first class

5

Service at Simply Fixit was extraordinarily quick and competent. Staff gave friendly, unbiased advice and the problem with my iPhone was resolved within 2 hours on the day.

5

I was really happy with your service guys! Thank you again :)

5

Very happy with the service provided. My PC was fixed more rapidly than i had been told, and the explanations of what was wrong were clear to a non-expert.
I would recommend Simply Fix It to others

5

Excellent service and very quick turnaround. I was very impressed!

5

I was very happy with the service provided

5

My new computer was designed to meet my needs and budget very efficiently. Simply Fix It provided very helpful, expert and honest advice as well as easy to understand, well-explained options, enabling me to buy an excellent and tailored machine for a very competitive price, conveniently delivered to my door the day after it was complete. I was able to reuse my screen, keyboard and mouse, saving more money. This is the only way to buy a computer that really suits you.

4

Service was good - no issues whatsoever.

4

The service, when it was finally delivered, was excellent and not excessively expensive. The refresher staff were very cooperative and spent some time explaining to me what they were doing and why they were doing it.. They also provided me with advice and assistance regarding the purchase of a new keyboard and printer. Unfortunately, the service was rather slow, and it took ten days for the job to be completed.

5

They have improved their customer service! Staff welcomed me with a smile and were extremely helpful assisting with buying and loading software for new laptop. They even showed me the basics!
However when I rang for a progress report no one was able to tell me because the assistant dealing with it was off that day. Nevertheless, in general, an excellent service with very skilled technicians and sales.

4

Very speedy response to an urgent problem. Good and realistic information about how long the work would take and pricing. Would definitely use this service again.

5

I am fully satisfied with the order procedure and customer support. This has been my third system purchased from Ideal Computing/Simplyfixit since the late 1990s and I would not consider going anywhere else. Components supplied are all of good quality and the package is fairly priced. I would not hesitate to recommend you to others who want a bespoke system rather than something 'out of a box'.

4

It took longer than I was advised to complete a data transfer and also there were some issues getting my email account to work in outlook.

4

Very good service generally but I did experience minor difficulty due to miss understanding on my own part and staff. slight communication problems between staff and myself, otherwise an excellent service and pleasant staff. Keep it up !

5

Our computer was badly damaged by a lightening strike in the vicinity of the house. The computer was efficiently repaired at short notice without the loss of any data. Happy to recommend to others as a very helpful service.

5

Staff at 'simply fix it' in Edinburgh are very helpful they explained things to me in a way that I could understand as I am not IT friendly. Service was quick had my laptop back before estimated time. I always recommend 'simply fix it' to all friends and colleagues who mention they may be having computer issues.

5

I was very satisfied with the service provided

5

a good service communicated well

5

Thanks for such prompt service. I expected to wait three or four days for my iPad screen to be replaced after I dropped it on the pavement, but you called me the very next day to say it was ready for collection, That's what I call great service!

5

Very satisfied, from friendly and knowledgeable response to initial enquiry through to completion and collection of repaired lap top ahead of anticipated schedule. Yes I would recommend you to others.

5

I was very satisfied with the service I received. Staff member was very friendly and polite.No problems at all.My laptop went in for repair and I was delighted at the results. I would recommend simplyfixit to others without hesitation.

5

The technicians were informative and very helpful - dealing with the problem on the spot. Procedures are very good - no problems.

4

Had to take the printer in 3 times before fault was identified.

5

Improvements
1. received my computer 24hrs later than planned, irritating
2. The timeframe for repairs could also be shortened, e.g. 2 days or less
3. . no sales staff were available on a sunday so were not able to answer questions on my computer needs

Satisfied with
1. Staff knowledge excellent
2. Very patient and listened to my set of circumstances and helped assess my computer needs

1

Very disappointing. My netbook has to be plugged into a power source and then switched on several times before it actually boots. I paid £79 for service and repair. The verdict: "It can't even be switched on (but I told you it has to be plugged in before it will come on) and there is nothing coming out so it must be a motherboard problem and that is very expensive to replace." I went home, googled the problem and found a range of possible solutions - motherboard featured in one of the many solutions. I felt robbed, I felt that the netbook was opened, closed and £79 banked. Easy money.

5

Every thing was very well explained,and i found the staff to be extremly helpful.

4

In general a good effective service.

5

as one who is inexperiencedwith computers, I found the assistant extremely patient and helpful with all my queries

4

Initially I had problems finding someone to help explain some of the options. Once I got through to Ross in Sales we got it sorted. Price was good as was delivery time. Also got a good deal on the monitor. Problems with Windows Word and Excel. Took machine back in and they were re installed.

5

Excellent.

5

I have been with you, albeit in a small way, since your start-up as Ideal at Churchhill. I am glad to see you so successful, which you deserve. Many thanks for your help with the purchase of this Pc. I expect to replace my laptop (purchased from you in 2005)in the next 12 months, and will hope you can fit me out again.
For completion, I was well satisfied with order procedure and support.
Many thanks & good luck.


5

Excellent service throughout would recommend.

5

I was happy with the advice I received and the time taken to repair the item was pretty much as expected. The fact that I received a text message when the item was ready-for collection meant that I could plan my day around picking it up. The shop was open on a Sunday which made my life easier, particularly as parking in the area can be difficult on other days. Shops in the area need to lobby harder for 30 minute free parking slots which would be a big help to businesses in that part of town.

5

Helpful personal approach with good communication.

5

Because the intermittent fault wasn't traced, possibly because it is a problem with the external hard drive, I was given a refund. Would definitely return .

5

Just fixed the problem with our laptop where others have failed . Very polite snd efficient service

5

I was every happy with everything great customer support and I would recommend yours for your work on my new build

4

I'm assuming this refers to the creation of a recovery image for my new computer. I'm assuming the job was done effectively but I won't actually know till such time (if ever) that I have to reinstal the system. It was disoncerting however that the gentleman I spoke with first insisted I would need to use discs for the purpose when Windows 8 requires a different medium.

5

Excellent speedy service at a reasonable price

5

Great service

5

Was told work would take 2-3 days was fixed within a day, excellent service.
Very polite and nothing too much trouble for the guys that work here

4

I was satisfied with the help I was given.

5

Good service

5

Excellent service all round

5

Completely satisfied

5

Delighted with the service.

4

you are always willing to listen and support those less professionally endowed than yourselves!
My wife and I have known great support particularly at your Juniper green Branch (our 'local' branch.

1

Timelines were not met, promised responses never occurred and we had to chase up. FInally when we did get our laptop back the lid was scratched and part of the control panel was also marked.

4

what I liked: result
waht I don't like: to be forced into commenting a rating

5

First class service - no complaints. Staff very efficient & friendly.

5

I had a PC built with specific requirements, and the advice I received was excellent, offering suitable alternatives and improvements while keeping in the modest budget. The build time was a few days, so within a week the PC was ready to be collected. Highly recommended!

5

The repair was done quickly and staff are very knowledgable. A good experience and I would use again

4

Smashed screen and dislodged back on iPhone repaired quickly and cheaper than the estimate.

5

The staff couldn't be more helpful.At all the occasions that I asked for help it was given fully. No pressure was applied to suggest I should by anything. The service that I received was quick and faultless.
A great bunch of guys; with a good sense of humour too!

5

This is the 3rd time I've used simply fix it to replace a broken screen - I love my daughter but she's very clumsy - ...always fixed on time, professionally and at a good price...no doubt ill be back in a few weeks..

5

From the telephone manner of the shop staff, to the excellent, professional and obliging engineer - Ishfaq; it was superb. Ishfaq was quite delightful! Highly competent, yet so patient in his explanations and setting up a fail-safe mechanism for me. Ishfaq even noted down a record of my log-in details/ codes, so that it was crystal clear! He even said he had plenty of time to check my wireless printer was working in conjunction with the new router.
No improvements required as far as I'm concerned!!!

5

knowledgeable friendly service computer returned on time with a handy discount

5

The guys in store were really helpful, efficient and friendly. The cost and timescale were explained upfront, and the service was really quick. I thought the text service to let you know it's ready was good.

4

Service was good and reasonably priced. I was only slightly disappointed that they took 1-2 days longer to diagnose the issue when I was promised a shorter time.

5

I was very satisfied with your service and very pleased that you were able to repair my laptop being that it was such a unusuall fault once again many thanks I will certainly come to you again if I am unlucky and have any more problems

5

The work carried out was to a standard higher than i was expecting.

5

All the staff were really helpful and fixed my computer very quickly.

5

Fantastic service.

5

Excellent service. Knowledgeable and helpful.

5

Yes, I was very satisfied with your service in removing a trojan from my laptop, and for the clear explanation of the problem that your expert gave me

5

Excellent service - fast, efficient and engaging staff - and a cost effective solution on those rare occasions when your Mac needs repaired.

4

Simplyfixit replaced the cracked glass screen on my iPad quickly and well. Thanks.

4

satisfied with customer service and speed of repairs

5

Excellent customer service as usual.

4

My repair required the OS to be replaced and the consequences led to 3 visits. It is a plus that you can walk in off the street and be dealt with straight away by whoever is available but the lack of continuity did cause some duplication and the effectiveness of the various staff did vary, although they were all unfailingly polite and helpful.

5

All staff very friendly and helpful and patient. Know their stuff and able to answer my many questions. I bought a new laptop, competitive price and I was offered options to transfer data from my old laptop, not encouraged to choose the dearest option which is refreshing. I was able to collect it 24 hours after purchasing it, complete with data transfer. Have since been back with a couple of questions - again staff very knowledgable and most helpful. I prefer to shop locally and get the back up if needed. Excellent service.

5

Efficient, speedy service with plenty of comms as to progress. Only confusion was around your opening hours as your website said 8am but repair staff don't start till 9am. Otherwise splendid, thank you. Would recoomend definitely.

4

I was very pleased with the eventual outcome. I say eventual, as there were a couple of false starts....that's your PC fixed come in and pick it up...only to find on arrival that my PC would not boot properly. "we may have to re-install Windows", which would have meant a long and difficult task of re-installing all my programs. Thankfully another technician took over this re-build and was able to get my PC going without a re-install.
It should be obvious that, as in most working disciplines, there are differing levels of knowledge, as this case shows. However it would be nice to think that SimplyFixIt would have a practise in place to ensure that when a Techie has reached a point, the system should be able to let someone else have a go.

5

The staff are just very helpful , know exactly what they're doing and don't waffle! ( some "techies" do and seem to delight in baffling us technophobes! )
Excellent all round sums it up.

5

Every one was very helpfull and knowledgeable - cna't ask for more!

5

Only slight complaint is the time taken when you are using your computer system for booking in and then having to print out receipts. Does not seem the most efficient! Other than that your customer support team seem very efficient and I would certainly come back and recommend you to others.

4

A little more advice on what I would need to reinstall and how would have been good.

5

This is not the first time I have used Simplyfixit. I have always found them to be very knowledgeable and extremely helpful. I will use them again in the future and would recommend them.

5

service was really good staff were very friendly and professional

5

Very positive experience, helpful stuff. No complaints!

5

I'd recommend it to others

5

I would recommend it to other

5

Excellent service received, particularly when we advised we had replaced hard drive twice in past year. Initial analysis carried out for free on this occasion. Would definitely recommend to others.

5

Good

5

Quick, easy, no fuss and a text to say repairs complete

4

Very fair and honest about the faults with our PC. No charge was made for either visit as the fault was really minor. Thank you.

5

Great and speedy service at a reasonable price - can only recommend.

4

Once i was passed on to Ross he did a great job,sent me a quote the same day and built a fantastic ,competitively priced computer with a much higher spec than the PC world equivalent. I did however have slight communication problems with the guy i spoke to on the phone in stockbridge? I also got a quote for what turned out to be a cheap repair for my sons laptop and was quoted double the price i finally paid. I would use simply fix it for laptop repairs a lot more if it was more competitive, so would a few of my friends as its handy to have in stocky.All of that said the building service you do is brilliant and so far my son could'nt be happier with his PC

5

Very quick and attentive service problem with power supply fixed within 15 minutes of entering shop.

5

Chap was great, interested, helpful and informed.

5

Very helpful and efficient.

5

They did the work promised promptly and courteously.

5

Very happy with service yet again.

4

I was very satisfied but the computer could not be fully fixed. The member of your team who worked on my computer was excellent. Initially it looked like the computer problem could be fully esolved but in the end the fix was partial so I could get the use of the computer. Thi was around 1600 hours on a Saturday so time would be pressing for your team. I will certainly be using your services in the future.

5

All the staff at Simply Fixit that I dealt with we're polite, helpful and cheerful. Hyde technician who worked on my iMac was helpful, understood. H reason I wanted it back as soon as possible. He phoned me to explain 2 possible problems and had it ready for me to collect.
I have dealt with a few other IT companies and have often been made to feel that as a woman I won't understand technical terms. Simply Fixit were, and always are, completely different.I have recommended them to several friends over the years.

5

Super service - clear & friendly advice - very speedy

5

I would recommend

5

Very friendly staff , quick service , good quality for what you pay. Would gladly go back anytime !

5

Would definitely recommend you to others. We came on someone else's advice and have already passed on your name to another person.

4

Designed system to meet my requirement. explained that my inital requested spec. was greater than I would ever use, this saved me ordering a mchine more powerful than I would ever use. The P.C. supplied runs Photoshop C.S.6 very quickly

4

The staff have good technical knowledge and communicate well. For the Zenbook that I ordered and purchased, it would have been helpful to have a complete documented description of the Zenbook ordered rather than stating it was similar to another Zenbook but with a different Intel Processor.

4

Technically excellent - as far as I could tell - but less good at communication. I initially spoke to someone in the Stockbridge shop but really couldn't understand him well, so I gave up and went to Bruntsfield. There they were mostly very good though the person who actually 'cured' my computer was also not at all easy to understand on the phone. I think this is a very important area and should not be neglected.

5

First class service at a fantastic price. Will defo use again if needed.

5

I was really impressed by the speed and efficiency of the service.

4

Would have liked to know from the start that it would take a week

5

I was treated kindly and with courtesies
The repair was done quickly and efficiently and after sales explanations and offers of help we're kindly offered, and received.

5

I was assisted by Kai, who was excellent. Many Thanks
Regards
Gordon G

4

staff eager to help. It might help if customer is offered a demo of the product before taking away, thereby avoiding uncertainties necessitating return visit.

5

Knowledgable and patient customer service is important for us and the staff have been brilliant.

4

Excellent support but too expensive. Very disappointed. £99 to be told computer couldn't be fixed. £45 (?) for a new charger thinking this might be the problem. £35 to transfer date. £100 for a new external hard drive. Was told the one I had just purchased elsewhere for £75 was unsuitable. A huge amount of money spent on nothing really. Felt like a bit of a money making exercise.

4

Friendly helpful staff at a shop open on a Sunday that also has a discount for pensioners!

5

I have used Simplyfit a few times. I have been extremely happy with their professional advise & service.
Staff are always very friendly and most of all helpful.
I now wouldn't go anywhere else if I had a pc/mobile problem. Thanks

4

Pleased at short time taken to rectify problem.

4

The service was very good and my pc has worked much faster than before which was the reason for putting it in. I was originally told it would take 2/3 days and it turned out to be 5 days but, apart from that, all the staff were very friendly and knowledgable.

5

Friendly & efficient service.
The shop is very busy so perhaps you could do with some more staff?

5

Staff were friendly, helpful and knowledgeable. The options for repairing my computer were made clear and the price was good. In the end, a really innovative solution to the problem I was having was suggested. I was extremely impressed!

5

My experience with Ideal Computing was absolutely excellent. I wanted them to build me a custom computer and the consuatant (Ross) was brilliant. He showed a huge level of expertise and attention to detail and I am very happy indeed with the final result.

I would DEFINITELY recommend Ideal Computing / Simply Fix It.

4

Good technical support but could do without attempt to sell AVG software, which I don't need and is twice as expensive as my current software.

4

Everyone was helpful and nice to work with. My part was ordered quickly, and the install was done really fast which was great. Overall, good experience.

5

Excellent service. Quick and efficient.

5

Excellent, friendly and prompt service.

4

perhaps your technician could have asked for more details re current arrangement of our small office network and avoided an enforced Widows upgrade for the repaired PC? - I agree this was also partly my fault in not being more specific about our future requirements

4

Very friendly &fast service

4

A problem did arise during the maintenance procedure and the staff could have been better at telling me exactly when it would be ready. Besides that, I have always found the service extremely friendly, knowledgeable and inexpensive.

4

overall customer service was very good

4

Good level of service, and computer was ready when promised. A little bit disappointed the computer was returned missing a lot of software that was onit when I bought it.

5

My experience was totally satisfactory and quicker then expected to repair my phone

5

Product exactly as described. Delivery date surpassed expectations.

5

I have nothing bad to say about those guys at bruntsfield fixit . Great service good guidance on product which shows experience especially the guys with the tongue ring , can't rember his name good guy.

4

i was buying a monitor and there was only a very limited choice

5

fantastic service very helpful...didnt make me pay for tiny problems...encouraged em to come back for bigger problems...friendly staff

5

very good service

5

Customer support excellent.

5

I hadn't used the service before, but arrived at the shop in Bruntsfield and was looked after more or less straight away. I wasn't really sure what to bring with me (apart from the laptop) but that was down to my ignorance of what to ask as much as the adviser's failure to tell me, so it's not an issue. However, in the event, the problem was identified and as it was fairly straightforward was fixed very quickly. I paid less than 1/2 what I would have for a home call out service and was very pleased with the value for money. They also noticed several other issues with my pc and advised me fairly and honestly and helped put right what they could on the spot. I was impressed and would use Simplyfixit again for sure.

4

I came to use simplyfixit because they were the repair centre nominated by Samsung for my grandsons laptop warranty repair. They carried out the repair just as they said they would and on time. My only slight difficulty with using simplyfixit is that I don't live in Edinburgh which made getting the laptop to them and back from them a bit of a chore. Perhaps they might consider introducing some kind of fairly priced courier pick up and return option for out of town customers such as myself - just a thought.

4

godd helpful knowledgable staff who did the repair quickly and kept me informed at all times.

4

Work done quickly and effectively.

5

I have already recommended 'Ideal Computers' to several others. Generally I've found the service to be excellent. The staff are very helpful.

5

Very helpful staff who never make you feel that your question is stupid (I am a very non-techy person!)

4

Advice, ordering procedure and customer support all good, incl sorting out one or two glitches in transferring data form old PC to new.

5

I have now had two 'bespoke' high-end desk-tops and am very satisfied with them both. As yet, and perhaps because of this, I have had no need of repairs. However I imagine this service would be equally good.

5

I have used SimplyFixIT several times and am always extremely satisfied with the service i receive.

I often recommend SimplyFixIT to my clients as I'm confident they will receive excellent, value for money, service.

4

Explained things to me in layman's language so I could understand the problem. There was a small glitch in the repair but it was resolved quickly. If that had not happened I would have given them five stars. Price seemed reasonable. Time taken to repair it also seemed reasonable. Sent a text to say it was ready for collection.

5

Very pleasant customer service from Chris

4

Efficient, fast, honest and straightforward

5

Yes i would recommend

5

The engineer arrived promptly and repaired my machine within an hour. He was polite and efficient and explained what the problem had been.

4

Staff were very helpful, timely and patient in explaining the problem to me. They did all that they could to ensure the problem was as expected, then were able to guide me in making a decision as to the next step. I would definitely recommend simplyfixit to others in the future.

The only problem I faced was rather slow (ie about 3 week) response to my email query.

5

Quick, efficient service. I would recommend simplyfixit to my friends.

5

HAPPY WITH EVERYTHING

4

The assistance I had over the telephone was helpful. My only difficulty was finding the number I needed to call them from the phone book.

5

I thought my Toshiba laptop was beyond repair because another shop had told me that the main board was broken, but the guys at SimplyFixIt were able to fix it. Amazing. I should have just gone there first.

5

Excellent service: prompt, polite, honest and professional, hence using you to fix several company iPhones over the last few months!

My only small 'wish' woul be for a quicker drop-off service, i.e. if I could leave just the phone, a business card (for my contact details) and a summary of the fault that would be better than the current approach which often seems to take 10+ minutes watching someome methodically typing all the info into a computer...

5

Swiftly fixed a glitch with the website around the product I wanted, & took my order very hepfully over the phone meanwhile

5

Very helpful.Built a new PC using our old hard drive :) delivered on time and helped sort out my email problems after delivery
Would use again

5

Excellent service and very helpful!

4

Actually, I was very pleased with the service. The first person I spoke to was very helpful and directed me to the right person. The person who took the details was very clear and gave me an accurate quote, assuring me I would be contacted if removing the virus that was affecting my (rather elderly) machne might require wiping the hard disk. The work (whether easy or complex, I do not know) was completed within the time stated. I did not think the cost excessive. the machine has worked much beeter since then.

4

Very variable attitude from staff from extremely pleasant and helpful to downright dour!

However the service form T. the technician was second to none!!

5

My experience was faultless, the work was carried out quickly and professionally. The staff was freindly and kept me up to date with the work carried out every step of the way.

Would and have recommended to friends.

4

Very helpful and friendly staff.

2

The service was okay and the price was fair, although my computer has not been totally problem free since my visit. All in all, I was satisfied with the service done to the computer.
However more than one of the staff members was rather rude when I had to deal with them and I was very unimpressed. Because of the customer service I would not return to or recommend Simply Fix IT.

4

Helpful service

4

First time fix has to be the aim, nothing should leave the shop with faults, my brand new build pc had a fault and had to be returned.

5

I came in with a half dead laptop, with EVERYTHING on it from work, no recent back up. The staff were so knowledgeable and diagnosed the problems before running diagnostics! Even with the BSOD I got my laptop and all my files back within a few days. I had been told by someone in another IT dept that it could cost me thousands of pounds to recover so I was delighted when all my hard work had been rescued for a fraction of the price! They recommended a back up system for me which I bought from them and now have all my info backed up all the time.

I have recommended the company to anyone that has mentioned computer problems to me, and I will be back soon to get my wee laptop a health check.

Thank you all!

5

Always helpful staff and speedy service provided.

4

An excellent rating would have implied perfection which is virtually impossible to achieve but my 4 stars means VERY GOOD to me. The staff always try to be helpful, and in most cases are - very. Most are knowledgeable and understandable and very patient.

5

The service was good
The advice was good
and the cost was very reasonable.

4

We kept getting different technicians, with different views on the problem and the time to repair was much greater than anticipated. We also found that one solved problem lead to another, so ultimately we wouldn't have started the process if we'd known what the outcome might be in the end.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to€“ 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

http://www.yelp.co.uk

http://www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.