Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 1539 reviews
 

Recent customer reviews of SimplyFixIt at Bruntsfield Place

5

Fixed iPhone 8 screen. Good quality, and done quickly.

5

A quick, reasonably priced service with helpful, friendly staff

5

Very professional efficient service
Thank you

5

They fixed my computer—what more is there to say!

5

I was very happy with the overall experience from SimplyFixIt. They were able to identify the problems pretty quickly and offered good advice on which parts I should buy to fix my PC. As an added bonus they put in some extra measures to make future problems less likely. There were more expensive than other places I had seen but definitely worth it.

5

Easy, fast, and product fixed.

5

Great service and value for money compared to other Apple repairers.. Easy to organise, I sent my iPad on the Monday and it was back fixed by the Friday. I am very happy and our family will use them again.

4

I recently had a faulty PC and your Bruntsfield team were really helpful in repairing the fault which was due to the Bios settings needing flashed which I wasn’t confident to do myself. While I appreciate that the £*** fee to diagnose and make a PC repair is required in order to cover the time taken by your technicians to undertake a full diagnosis, I don’t think it’s unreasonable to feel that this amount is fully required when a customer has effectively self diagnosed the issue. In such cases I think it would be appropriate for the actual cost of time and repair to be reflected in the final cost to the customer. I guess what I’m saying is that I don’t think that the work that was required in my case was £***, and in order to achieve 5* service I think that you should charge the total cost of work actually undertaken, even if that means sometimes you refund an amount of the £***. I hope you’ll consider this in the future.
Other than that, really good helpful service.
***

5

Efficient and professional.

5

Great service

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

Trustpilot.com

www.ekomi.co.uk

SimplyFixIt customers have left 5626 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.