Recent customer reviews of SimplyFixIt at Bruntsfield Place
Mrs Mckenzie. Sun, 29 September 2019
Fast and efficient
Ms Marshall. Sat, 28 September 2019
I was a little unsure as to try and send it off to a company other than Apple but I shouldn‘t have been. From the moment it arrived I was kept in the loop with the repair and work being carried out.
Service was prompt and customer service was excellent as was the repair, I am very impressed!
Ms Mccab. Sat, 28 September 2019
I had excellent service but it was not made clear that if I had the phoned checked that then thsi cost would still apply if I purchased a replacment phone. If that was ws made clear then I woudl ahve saved myself £*** by just buying a replacement phone in the first place.
Mr Skirving. Thu, 26 September 2019
A quick and professional service.
Mrs Mcintosh. Wed, 25 September 2019
Very quick service thank you.
Mr Turner. Mon, 23 September 2019
Friendly & professional service and reasonable value for money. Everything was explained clearly and different options explained.
Ms Warmington. Sun, 22 September 2019
The service is always excellent at SimplyFixIt. I visit my local branch and have bought my last two laptops at the Bruntsfield branch in Edinburgh where I cannot fault the service. The order procedure for my recent purchase was very efficient and the customer support at my local branch has always been first class. The employees are competent, knowledgeable, helpful and courteous. I would recommend SimplyFixIt to anybody.
Ms Blaikie. Fri, 20 September 2019
Really impressed with the service and support from the team at Bruntsfield.
My new Mac is great and all data transferred over no problem.
Mr Bigland. Wed, 18 September 2019
Excellent service from a knowledgeable team.
Mr Cochran. Mon, 16 September 2019
My PC required security check and removing software.
The hard drive was 5 years old and required upgrading.
All this work was carried out efficiently and I was always made aware of the costs before work was done.
Very friendly expert advice..
I would certainly recommend SimplyFixIt to any of my friends.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.