Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 1388 reviews
 

Recent customer reviews of SimplyFixIt at Bruntsfield Place

5

Exemplary service. Polite and efficient and competitively priced. Many thanks

5

Your staff were all extremely helpful and informative, to one who is anything but a techie! I have already recommended you to other people.

4

I have had multiple reasons to use your services and have greatly appreciated the friendship and professional advice received. The outcomes have all been successful and fast. The pricing in my terms is very reasonable.

My one concern has been my inability to communicate effectively with your staff on technical issues when so many are using English as a second language. I realise that their command of our language is very impressive but when it comes to technical issues it can be very hard to work out what is being said—so, in many cases, I just politely smile and nod but am uncertain about what is being suggested and how that fits in with my expectations. With thanks ***.

5

V good service.

5

Excellent service cannot fault the process from start to finish.

5

Absolutely brilliant service. Once my iPad arrived, I had a notification by email. Within an hour I had a call to tell me that it had been assessed and what the issue was. By the end of the day it had been repaired and was ready to be sent back!
Amazing service!! Thanks SimplyFixIt Team. Fantastic from start to finish.

5

Excellent service, very polite and work well done Thank you very much

5

Great service and great communication during the repair process

5

Always a first class service. Super fast on fixing broken screens and smashed up phones too. Can’t recommend highly enough

5

Efficient. Good communication

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

www.yelp.co.uk

www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.