Reviews of SimplyFixIt

78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 1647 reviews

Recent customer reviews of SimplyFixIt at Bruntsfield Place


Excellent service. Prompt turnaround within 24 hours of receiving the phone for a new screen. Reasonable price. Would recommend!


SimplyFixIt constantly go the extra mile to help us—in this case we needed a rapid diagnosis and repair of MacBook for our daughter who was only in town for 48 hours—SimplyFixIt had it sorted in a day! So grateful to them—and many a time they have helped me out and given advice on so many issues, when it was not part of their service costs. I really would recommend them.


Friendly service, same day turnaround, good communication at the start and during the job, attractive pricing, effective repair.


From the initial call to receiving the phone back, the service has been fantastic. Email updates at each stage to keep you informed of progress.
I cannot recommend them highly enough!
Thank you for a great service and rapid turnaround.


Maybe you can stock a spare part for a computer that is very new.


Staff in *** shop fixed problems with my MacBook Pro and iPhone promptly and courteously—will definitely recommend.


Excellent service and communication, thank you


First–class service once again from SimplyFixIt—prompt, courteous and knowledgeable.


Quick and efficient service, as usual. I would recommend SimplyFixIt for computer servicing or repair.


Excellent service.

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

SimplyFixIt customers have left 5910 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.