Recent customer reviews of SimplyFixIt at Bruntsfield Place
Ms Ferrier. Tue, 15 April 2025
The repair was carried out in half the expected time, which was a big help to me. It has extended the life of my tablet considerably. I always find the service in this branch to be efficient and friendly. It is good at communicating with its customers, and it is always busy (a good sign in a local business).
Lavety. Tue, 15 April 2025
After being quoted £*** for a new screen (exchange unit) by the Apple store, I searched for a reliable and reputable service to replace the complete screen on sons iPad 9th Gen.. There were a few cheaper options but, on checking the detail, most had limited warranties, delivery charges and mixed reviews.
SimplyFixIt was straight forward and fixed price.
The repair and return of the iPad was a little quicker than I expected. The return was free and the packaging was excellent. I'd certainly recommend to anyone..
Ms Miller. Tue, 25 March 2025
Very efficient and friendly staff would highly recommend to others sorted out my concerns gave sound advice about my laptop will use agar if needs arise
Prescott. Tue, 25 March 2025
Good service thank you.
Sibbald. Tue, 18 March 2025
As always found the problem and corrected
Mr Fleming. Thu, 6 March 2025
As always helpful staff, my iPad had the charging plug broken off and stuck. They managed to get it out without dismantling the iPad. The price for the work was very reasonable. I got it back the next day.
Rodgers. Tue, 4 March 2025
Great service as always.
Mr Donald. Fri, 28 February 2025
Excellent, timely and professional service !!!
Halwak. Mon, 24 February 2025
Simlpyfixit did an iPhone battery replacement for me. Very fast service, nice people, did a good job.
Brownlie. Sat, 22 February 2025
I took my computer in to SimplyFixIt, where they gave me advice, and said it would take 4/5 days. However, they came back the next day to say it was ready for collection. The service was great, and the assistants couldn't have been more helpful. I would certainly recommend them to my friends.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.