Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 1098 reviews
 

Recent customer reviews of SimplyFixIt at Bruntsfield Place

5

I have always received great service from this branch and while it‘s not the closest branch to me, I will always try and return to it I always get good and helpful service at the branch too.

4

I have used SimplyFixIt for many years, from repairing iMacs to building user spec. PC. Very happy to date. Gave honest advice, Approachable and professional. Highly recommended.

5

Excellent service done within a day. My SSD Hard–Drive died and it had to be replaced but my backups are done daily and I was advised that because of that, it was easy to do. The computer was returned with all the data and programs intact.

Thank you very much Tony for all your willing hard work.
It was very much appreciated. Well done!

5

I was facing the potential loss of all my photos from a “once in a life time“ trip. Dimitris was absolutely brilliant. He was extremely helpful, measured and clear in discussing the problem and potential solutions. I had complete confidence and trust in him. He managed to recover most of my pictures for which I am eternally grateful.
I have used SimplyFixIt, Bruntsfield for many years and would have no hesitation in recommending them.
Thank you!

5

Really happy with the service—quick, efficient, and my iPhone was successfully fixed

4

fixed the problem

5

Very helpful and professional. Explanation given was clear and clarified regarding software upgrades, hard drive upgrades, RAM increases, new antivirus requirements. Relevant charges were fair and reasonable.

I have used Simply Fix–it on several occasions and always been very satisfied with the service provided.

5

Top quality service. The repair was carried out within the agreed timescale and additional guidance and advice was offered by the technician on his own initiative. Also good value for money for this service (screen replacement). Will be back!

5

Quick, pleasant and professional

5

I have been with SimplyFixIt now for 6 years and I‘ve always had excellent service and been well looked after. I would recommend them to a friend.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

www.yelp.co.uk

www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.