Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 2095 reviews
 

Recent customer reviews of SimplyFixIt at Bruntsfield Place

5

5 star / First Class / Excellent Service / Excellent Communication

5

What a brilliant organisation. I had some technical issue with my laptop and SimplyFixIt just took the laptop, fix it and returned it within a couple of days. The staff were pleasant from the start and only wanted to fix my laptop so that I could get on with my own work. I live away in Fife but I happened to be working in Edinburgh when i desperately needed the repair.

A first class and brilliant job well done, one happy customer.

5

Simply the best

5

I have been a customer for a long time. Previously with the Stockbridge shop and now Bruntsfield. I bought my iPhone from Stockbridge and have now had a replacement battery fitted. The first one seemed to be faulty and was replaced the same day no problem.

5

Absolutely delighted with all aspects! Friendly and knowledgeable staff, diagnostic and service completed within three days, recommended upgrade has made my PC faster than I would have thought possible. I sent a couple of post-service emails queries which were answered within minutes. Money well spent and I would recommend SimplyFixIt 100+%

5

I ordered and paid for a new iPhone battery online, and dropped the iPhone off at the shop on Monday morning. It was ready and waiting when I returned at Monday lunchtime, with its new longer lasting battery fitted. Excellent service, no problems at all, and very pleased with the result.

5

Perfect Service. Notified all the way through. Quick return. Very reasonable pricing. I would 100% use this service again.

5

Great service - clear advice and speedy repair.

5

Great experience. Excellence, friendly and swift customer service. Was ready when they said and I wasn’t charged anything extra as they didn’t use any parts. Reasonably priced. 5 stars.

5

I must say I was apprehensive sending my iPad for repair as it has all my personal information on
However I looked at feedback about the company first
I had a few worries and contacted yourselves and received a message from Sebastian who was very obliging and happy to help After speaking to him he told me to email back to him if I had any other worried Which Idid and he replied straight back to me
Thank you also to Brian also who also messaged.me helping me out about delivery dates
The one thing I would say is thank you agin for exceptional customer service
My iPad is perfect now

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

Trustpilot.com

www.ekomi.co.uk

SimplyFixIt customers have left 6818 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.