Recent customer reviews of SimplyFixIt at Bruntsfield Place
Mr Drummond. Thu, 18 September 2025
It would have been extremely helpful to be warned in advance of the consequences of work scheduled. I was not advised that indtalling Windows11 would cause Outlook10 to fail. It has done, and left with no email access until I install updated Office suite.
Mccarthy. Tue, 16 September 2025
I left two laptops with SimplyFixIt for them to investigate why Windows Update was not updating.
They investigated and promptly got back to me to inform me of the problem (my AntiVirus software blocking the updates).
They gave me a couple of options to resolve the problem and promptly actioned my chosen solution.
Their quick investigation and prompt service solution means I highly recommend them.
Mr Gibson. Thu, 11 September 2025
upgraded my laptop to Windows 11 overcoming all issues - doubt I could have done it myself.
Mrs Dunbar. Mon, 8 September 2025
Excellent service. Efficient, friendly and very effective! Data was recovered. Highly recommended.
Mrs Fyfe. Tue, 26 August 2025
I have used this company for years. Knowledgable and friendly staff. Always helpful and efficient. No complaints whatsover. Highly recommemded.
Ms Mieras. Mon, 25 August 2025
We found everyone ay SimplyFixIt most helpful when replacing our old computer. All our requests were met questions answered promptly in language we could clearly understand. I would have no hesitation in recommending them to friends and family.
Ms Mieras. Mon, 25 August 2025
We found everyone ay SimplyFixIt most helpful when replacing our old computer. All our requests were met questions answered promptly in language we could clearly understand. I would have no hesitation in recommending them to friends and family.
Mr Mcconnell. Tue, 19 August 2025
A quick phone call with a query I had regarding a problem with my computer linking to a newly installed router, and a prompt answer. The options to solve the problem were explained to me. I opted for a replacement and installation of the part and after leaving my device with the guys for three days, I had it back, serviced, and working fine.
Muxworthy. Thu, 7 August 2025
My PC was too old to upgrade. SimplyFixIt must have spent quite some trying but didn't charge at all. Excellent service!
Zealley. Wed, 6 August 2025
It all went smoothly - and I really can't remember the detail because it went so well.
Hopefully you are pleased to learn that and can accept this short review
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.