Recent customer reviews of SimplyFixIt
Mrs Rohan. Wed, 25 June 2025
I found the service helpful and polite. I was told what needed to be done, when it could be done, and how much it would cost. It was ready a little earlier than expected, and they texted me to say so. In addition, one of the staff, Tony, looked over my separate hard drive which had a problem, advised me to get a new one, and transferred my data to it via his temporary drive. He has marked the old drive 'Faulty', with a job number, so that if it's still under guarantee, I can get it replaced. Excellent service all round.
Perman. Tue, 24 June 2025
I had a disk crash on my MacBook. After 24 hours of trying they couldn't fix it it was a hardware fault but gave me a complete refund. Can't say fairer than that.
Newton-stott. Thu, 29 May 2025
Apple in Edinburgh had said my iPad was irreparable and refused to touch it so I am most grateful the SimplyFixIt were able to repair it without question and quickly. The fact that it was collected and delivered back to me makes the service even more impressive. I highly recommend to all.
Hill. Thu, 8 May 2025
Very prompt, efficient and courteous service by Tony who eliminated a scam phishing ad.
Mr Chirnside. Wed, 7 May 2025
first class service as always, my laptop was ready the next day to uplift
Steven. Mon, 5 May 2025
Cost effective repair to my iPad screen. Helpful and efficient service.
Duthie. Mon, 5 May 2025
I was happy with the service. I put my laptop in for a virus check after receiving an email from someone claiming to be a professional hacker who had taken over my computer. The check was completed and I received my laptop back the next day.
Beaufort. Thu, 1 May 2025
Thank you, Fixed my issue promptly and efficiently.
Ms Sorley. Wed, 30 April 2025
I was very satisfied with the service I received from SimplyFixIt. The person I spoke with in the shop was confident, professional and helpful. The copying of information from my "dead" hard drive was completed very timeously and I could have collected the external hard-drive the next day. The only issue I had was that it is not easy to park near the shop in Bruntsfield and my old computer was quite heavy and bulky but that is a general observation nothing to do with your service.
Ms Ferrier. Tue, 15 April 2025
The repair was carried out in half the expected time, which was a big help to me. It has extended the life of my tablet considerably. I always find the service in this branch to be efficient and friendly. It is good at communicating with its customers, and it is always busy (a good sign in a local business).
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.