Recent customer reviews of SimplyFixIt
Mr Mcconnell. Tue, 19 August 2025
A quick phone call with a query I had regarding a problem with my computer linking to a newly installed router, and a prompt answer. The options to solve the problem were explained to me. I opted for a replacement and installation of the part and after leaving my device with the guys for three days, I had it back, serviced, and working fine.
Muxworthy. Thu, 7 August 2025
My PC was too old to upgrade. SimplyFixIt must have spent quite some trying but didn't charge at all. Excellent service!
Zealley. Wed, 6 August 2025
It all went smoothly - and I really can't remember the detail because it went so well.
Hopefully you are pleased to learn that and can accept this short review
Willoughby. Wed, 30 July 2025
Quick replacement of iPhone battery plus new screensaver. The only downside of this service was not knowing in advance whether or not it would be possible to replace the phones battery (as I live more than an hours journey away). But the actual service was excellent and I would thoroughly recommend SimplyFixIt.
Roeder. Tue, 22 July 2025
I was very pleased with the courtesy and help I received having a secondhand laptop prepared for my own use.
Kande. Thu, 10 July 2025
Absolutely fantastic service!
They fixed my iPad quickly and did an amazing job. The customer service was splendid friendly, helpful, and professional from start to finish. Highly recommend!
Ms Kerr. Tue, 8 July 2025
There aren't enough stars available for me to rate the service provided as it is worth. Three years ago SimplyFixIt brought my computer back from the dead for a very reasonable price. Now we discover that the upgrade was so successful that they have been able to upgrade it further to Windows 11. I got it back within 24 hours with my desktop exactly as it was, even the usual windows open in my browsers. It's a miracle. Every time I pass the shop I tell anyone who is with me that the service provided is beyind stellar.
Mrs Rohan. Wed, 25 June 2025
I found the service helpful and polite. I was told what needed to be done, when it could be done, and how much it would cost. It was ready a little earlier than expected, and they texted me to say so. In addition, one of the staff, Tony, looked over my separate hard drive which had a problem, advised me to get a new one, and transferred my data to it via his temporary drive. He has marked the old drive 'Faulty', with a job number, so that if it's still under guarantee, I can get it replaced. Excellent service all round.
Perman. Tue, 24 June 2025
I had a disk crash on my MacBook. After 24 hours of trying they couldn't fix it it was a hardware fault but gave me a complete refund. Can't say fairer than that.
Ms Waugh. Mon, 9 June 2025
The guys at SimplyFixIt are simply fantastic. They go above and beyond to assist. I absolutely recommend them.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.