Recent customer reviews of SimplyFixIt
Blair . Thu, 23 January 2025
Excellent and timely service at a reasonable price!!!
Shepherd. Tue, 21 January 2025
All worked very well. Communication very good
Mr White. Tue, 21 January 2025
Replaced phone battery and screen for a good price - everything satisfactory.
Robertson. Fri, 17 January 2025
Staff open and friendly . A full explanation was given re their understanding of the problem and the proposed plan for correcting it. This included costing and expected time frame needed, and future protection for the computer.
I have already spoken your praises to friends and family.!
Well done. Thank You.
Mitchell. Fri, 17 January 2025
Issue with the laptop (old mechanical hard drive) was totally fixed and after repair is running better than it ever has!!
Took a few days longer to fix than they initially said but that was to do with getting the part which was out of their control. Quick and easy service with both dropping off and picking up laptop) my visits lasting less than 10 minutes each.
Chaudhary. Tue, 14 January 2025
Excellent service. Keep it up so that you can shine even more.
Thank you very much for your service
Johnson. Thu, 9 January 2025
Always helpful and reliable service. Happy to explain options to non technical people.
Mr Blair. Thu, 9 January 2025
Very helpful helpful staff with speedy service
Mr Harrold. Tue, 7 January 2025
quick and knowledgeable staff
Mr Spring. Mon, 6 January 2025
Very good. Understood the problem, gave me reasonable price to get it fixed, got the spare part in, fixed the problem in good time, at the price quoted. Friendly, helpful. Just what you need, really.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.