Reviews of SimplyFixIt

SimplyFixIt
78 Bruntsfield Place, Edinburgh, EH10 4HG
4.7 out of 5 stars, based on 6986 reviews
 

Recent customer reviews of SimplyFixIt

5

SimplyFixIt are simply the best.
Excellent customer service, repaired my laptop and delivered within the time frame they quoted.
Their friendly staff give excellent advice and offer to run quick checks to maximise your computer's efficiency.
I would recommend them highly.

5

Knowledgeable, informative and cooperative staff. Why go anywhere else?

5

Satisfied

5

Excellent as always

4

The staff at SimplyFixIt are unfailingly helpful and pleasant, and are a huge boon to the neighbourhood where we live, as we are a short walk away. They have done several jobs on my P C and phone, and are always highly professional and willing to answer any questions. The only reason I didn't give them a "perfect" rating is that they serviced my P C and consistently told me it would take 10 days, and in fact took 2 weeks, so I was disappointed it took longer than I expected. Otherwise I refer all my friends who need help to contact them.

5

Staff very pleasant and very quick turnaround

5

Would definitely recommend as my experience could not have been any better.Both staff I dealt with were polite and helpful and had good knowledge of the business.

4

*** , was great at ensuring the laptop was serviced on time.

5

They did a migration from my old mac to my new one. No problems at all and quick efficient service as always.

5

Very fast service, knowledgeable staff, great repair and good price!

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

Trustpilot.com

www.ekomi.co.uk

SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.