Terms and Conditions (In Store — Retail Sales)
These terms and conditions are for in-store purchases of new products only. They do not apply to purchases made online, purchases of refurbished goods or for services such as repairs.
All orders are subject to our full Terms & Conditions of Sale. All prices and offers are subject to change and availability. VAT is charged on all items (including any carriage charges) at the current UK Rate.
- From hereon in SimplyFixIt will be referred to as the "Company".
- From hereon in the original purchasing customer will be referred to as the "Customer".
Availability & Special Orders
We try to ensure that we always stock the full product range. However we do advertise that certain items are "special order only". These items require a deposit of 20% of the price. Due to the nature of these non-stock items specially bought in under request from the Customer, these orders cannot be cancelled. Custom-built PC's (all computers assembled by the Company) are also deemed a Special Order product, as it is assembled to order.
If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
Delivery / Collections
Any missing goods must be reported within 24 hours of receiving goods. Outside this period, the Company will refuse to entertain any such enquiries.
We will hold goods for 90 days after the "due" date. After this time the company may make arrangements to dispose / resell these items as it deems appropriate. Any outstanding monies will be collected through the sale of these items.
- All payments must be made through cleared funds, such as cash or credit card. Cheques are not accepted as payment.
- All transactions under £5 must be paid for with cash.
Returning non-faulty goods.
If you suspect that the item that you purchased has developed a fault and you would like to return it, please see the Warranty section below.
If would like to return your order, excluding bespoke items (section 2) or software where either the EULA has been accepted or the seal has been broken on the packaging, we're happy to refund or exchange your purchase as long as it's unopened and in its original packaging. This option is available for 14 days after the date of purchase.
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
Products cannot be returned if the packaging has been opened or any tamper proof seals have been broken. Once packaging has been opened, or products have been used, products can only be returned in accordance with your statutory rights.
Most items, but not all, are sold with 12-month warranty. Unless otherwise stated all warranties are "return to base", which means that the items must be returned to the store. The Company shall not be liable for any costs relating to the transport of the items to or from the store. If you have any problems with your purchase we can offer help and assistance. Please contact the repair helpline: 0131 549 8820. If we arrange for an item to be repaired, you will need to show proof of purpose. Failure to show that you have purchased the item from us may result in the repair becoming chargeable. (If a repair is chargeable, we will tell you in advance.) If a fault is caused by accident, misuse or negligence, or it occurs outside the warranty period, it will not be covered by the manufacturer's warranty. Service estimates for an item not covered by the manufacturer's warranty will be chargeable. An estimate will be sent and confirmation of acceptance is required within 10 days. In cases where such acceptance is not received, the item will not be repaired and a minimum charge may be payable.
Where goods are found to be faulty, within the initial 30 days, then you have the option of an exchange or a refund. If the fault with your product occurs within the warranty period we will offer you a prompt repair service, which will not normally exceed 30 days. In cases where a repair is not the most reasonable option, we will offer you a replacement.
Goods tested, and found not to be displaying a fault in the presence of the testing technician will be deemed as "working".
All LCD displays sold adhere to the ISO 13406-2 standard with regard to pixel faults. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.
Goods are not supplied on a trial basis. Please check specification and compatibility with the manufacturer prior to purchasing. Although our staff can offer advice, they cannot confirm compatibility.
We cannot accept software or other digital content for return, unless it is shown to be faulty.
Where a manufacturer offers a money back guarantee, this may involve you sending the product back to the manufacturer, who will then process the refund.
The company will provide a reasonable level of technical support. This is strictly limited to hardware support. The Company is under no obligation to provide software support. Where the support requires advanced technical expertise, the customer will be advised to take advantage of our upgrade and repair service (which may be chargeable depending on the type of the job). In some cases you may be required to deal directly with the manufacturer or their agents for support.
If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This paragraph shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury. Our liability to you in connection with any order will not exceed the total price charged for the items.
Title of Goods
All goods remain the property of the company until payment is received in full. Interest may be charged on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
The Customer shall indemnify the Company against all costs, claims, losses, expenses, and damages incurred by the Company or for which it may be liable due to arising directly or indirectly out of any infringement or alleged infringement of patents, trademarks, copyright, design right, or other intellectual property right occasioned by the importation, manufacture or sale of the goods if made to the specification or special requirements of the Customer.
Recycling of Waste Electrical & Electronic Equipment (WEEE)
The company are offering free in store take back of WEEE, so you are able to take your items to our stores. If the item was not originally purchased from the company or one of its affiliate companies, then we are only able to take it back when you purchase a replacement. If you are unable to take the items back to the store, then please visit our website for details on how we can arrange to collect the goods from you. We reserve the right to refuse products that are not presented in a clean & safe manner — i.e. no broken glass or sharp edges. If you are recycling a PC, laptop, hard drive, mp3 player or any other item that may store personal information then you will need to have removed any personal data from your old product prior to us receiving it as we will not carry out any data removal. SimplyFixIt can provide this service in any of their stores.
SimplyFixit is a trading name of Ideal Computing.co.uk Ltd. The registered office is 78 Bruntsfield Place, Edinburgh. EH10 4HG
For more detailed information about the individual companies that make up SimplyFixIt, please visit simplyfixit.co.uk/company
We hope that you're pleased with any purchases that you make in-store at SimplyFixIt, and that you’ll never have any reason to complain — but if there's something that you're not happy with, let us know and we will do our best to put it right.
Contact us straight away
In the first instance, if you're in one of our shops, ask to speak to a manager, or email the shop as soon as possible.
If you're still not happy with the response that you have received, please contact our customer services department, either by using the online form below or emailing us at firstname.lastname@example.org
Alternative Dispute Resolution
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact 0333 241 3209, or use their website www.disputeresolutionombudsman.org/which-trusted-traders-partnership/These Terms & Conditions do not affect your statutory rights.