Updated: December 28, 2023
The Mobile Shield™ Warranty plan protects you against the cost of front screen repairs for the specific device that was previously repaired or replaced by SimplyFixIt.
What is covered
For iPhone
Any damage to the front screen of the iPhone, whether it came from normal use, or accidental dropping of the iPhone, will be repaired for free, except in cases where payment is being made weekly and the damage happens in the first 12-weeks. In those cases there will be a small excess to pay. In all cases the new screen will be an LCD screen.
How many repairs?
Annual Payment
If you pay once per year: One free repair of the screen can be claimed in any 12-month period. There is no excess to pay.
Monthly Payment
If you pay monthly: You can claim a free screen repair at any time that your Mobile Shield subscription is active. If you have made less than 3 payments, there is a small excess to pay.
What is not covered
Repairs to any other part of the device, including, but not limited to, the glass on the back of an iPhone, or buttons etc are not covered by this warranty.
Only the original device, which was repaired by SimplyFixIt, can be warrantied. In cases where your device has been replaced by a third party, you should cancel your warranty immediately. Refunds of payments made for devices that are no longer available, cannot be made.
If there are other faults or damage to the device, then these repairs will incur a fee. If the damage to the device prevents us from fitting a new screen then these repairs must be completed before we can do the free screen repair. An example of this could be a battery that has expanded, or a bent chassis.
Cases where the device has suffered liquid ingress.
In cases where we have cancelled your Warranty (as detailed below) then we will not carry out a repair.
Cancellation of your Warranty by you
You can cancel your Mobile Shield warranty plan in the first 14 days, and providing you have not made a claim, you will be entitled to a full refund of the subscription payments made.
If you wish to cancel after the first 14 days, you can do so at any time, by giving notice that you wish to cancel. You should do that by using the Contact Form on our website, or by emailing hello@simplyfixit.co.uk
Any payments that are made after you inform us of your wish to cancel will be refunded, unless a warranty claim is made during that period.
Cancellation of your Warranty by us
We (or any agent we appoint and who acts with our specific authority) may also cancel this warranty for any valid reason. Valid reasons include, but are not limited to:
Where a payment is not paid on time. If this happens we will attempt to contact you to notify you of the failure to take payment. If a payment is not received within 7 days from the initial due date, we will cancel your Mobile Shield warranty without the need for us to give any further notice to you. We may, at our discretion, allow this warranty to resume where a payment is made after this 7 day period, but we are under no obligation to do so.
If you use your phone to commit a crime or to allow any crime to take place we will cancel your policy immediately and notify you of this in writing.
Where we reasonably suspect that the device has been tampered with or repaired by someone other than Apple or SimplyFixIt.
Where we reasonably suspect fraud or where you have failed to provide us with complete and accurate information we may refuse any warranty claim and cancel your warrranty immediately. Where your actions are deliberate or reckless you will not be entitled to a refund. We may also take legal action against you.
Where we consider that the number of warranty claims exceed what we would reasonably call fair use. We will take a number of things into consideration with regards to your previous claims history, including:
- Number of claims
- Frequency of claims occurrence
- Circumstances of the claims, including taking reasonable care to protect your phone from damage.
Unless otherwise stated above, if we cancel your policy we will notify you in writing to the last known home or email address you have provided to us.
Unless otherwise stated above, if we cancel your policy you will be entitled to a proportionate refund of the payments that you have made since the last warranty claim.