Reviews of SimplyFixIt

4 Waverley Steps, Edinburgh, EH2 2EH
4.7 out of 5 stars, based on 532 reviews

Recent customer reviews of SimplyFixIt at Waverley Steps


Great service. Friendly and quick! Great that they text when the work is done and device ready to collect.


The advice and service provided by *** was exactly as I would have wished given the problem I was having with a fairly new laptop.


Excellent service and fast turnaround!


Very friendly very efficient and excellent communication


Service was perfect and resolved quickly.


From the time I inquired about my iMac being repaired to collecting it I was treat by friendly, professional and knowledgeable staff. Waverley Steps branch can be proud of their staff who give a first–class service. I would not hesitate to use their expertise again and recommend them to my friends. Thanks you.


Informative and pleasant.


Fast and informative service


From my first email enquiry to the work done, everything was very professional. SimplyFixIt kept in contact and explained all the work done on my laptop. Thank you.


Apple told me that my iPhone SE battery could not be replaced because there was a bend in the case and a new battery would probably not fit. Going to SimplyFixIt in Edinburgh I was told it could be done because the battery was on the opposite side of the enclosure from the bend and it would also be possible to straighten the bend to a degree. One hour later and I had a repaired phone with a much longer battery life for £*** less than the cost of buying a replacement. Highly recommended.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.