Recent customer reviews of SimplyFixIt at Waverley Steps
Ms Chakraborty . Thu, 9 January 2020
The gentleman at Waverly store was very helpful. He told me it will take about an hour to change my iPhone battery, but in fact it was ready within 20 minutes. It is now working like a new phone.
Mr Parkers. Thu, 9 January 2020
Excellent service and worked hard for me to ensure I lost none of my data giving me lots of options!
Ms Forbes. Tue, 7 January 2020
iPad was ready in less than 24 hours. Very satisfied with this service
Ms Sinclair . Mon, 6 January 2020
The employee was easy to talk to and knew exactly what I wanted fixed overall highly recommend
Mr Lee. Tue, 24 December 2019
Replaced battery and screen in my i–phone 6s. Repairs were done well and within the stated time. All working well and no issues. I am happy. .
Mr Gavin. Sat, 21 December 2019
Excellent analysis, timely service and awesome work. Great team at the Waverley Steps.
Mr Dewar. Sat, 21 December 2019
Customer support was very good. And the guy that carried out my iPad repair was excellent. However, I did feel the repair was very expensive. Maybe you should look at your pricing structure. I would recommend you to others.
Mr Hardwick. Thu, 19 December 2019
Mr Black. Wed, 18 December 2019
Excellent service, battery replaced without issue and received the iPad back earlier than advised
Ms Collins. Wed, 18 December 2019
I had a battery replaced in my iPhone SE. Service was fast (1 hour) and the result was great. I no longer have to charge my phone 3 times a day. The staff are super helpful and approachable too. Great service.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.