Recent customer reviews of SimplyFixIt at Waverley Steps
Mr Mcguire. Tue, 27 November 2018
SimplyFixIt did exactly what was required on time and for a reasonable price. Very efficient and friendly.
Ms Dickson. Mon, 26 November 2018
*** was extremely kind and helpful and we will be happy to recommend the Waverley Steps branch of SimplyFixit to friends..
Ms Anderson . Sun, 25 November 2018
Ive used Simply Fix It twice noe. Guys are always pleasant and have patience with older people like me.
Ms Rafferty. Sat, 24 November 2018
Great service again. Polite, friendly and knowlegable staff. Cant recommend the waverly steps shop in edinburgh highly eniugh.
Ms Senior. Sun, 18 November 2018
The Edinburgh Waverley store was very professional and timely, would recommend this store
Ms Baxter. Sun, 4 November 2018
Excellent service 1 hour for new battery on. Sunday morning
Mr Mcphilips. Sat, 27 October 2018
Great guys in shop explained what they wanted to do . Price good
Mr Cowan. Sun, 21 October 2018
SimplyFixIt is brilliant. Excellent service, speed of delivery, opening hours and value for money. Thank you
Mr Mclay . Thu, 18 October 2018
Took my sons phone in to get a screen repair and went back 4 hrs later. it wasnt done. The repair when done was fine.
I got the feeling they had just left it to do other repairs as I was at work. I had got away early to collect it then had to wait
Ms Mayer. Mon, 15 October 2018
Friendly practical and swift
Ms Dand. Thu, 11 October 2018
I am satisfied with the repair and the response.
Mr Szmulkiewicz. Wed, 3 October 2018
Very poor customer service, the bold guy unpleasant a bit arrogant, knows nothing about the customer service. I had the phone fixed and came back very next day with the same faults! Very disappointed that the phone had not been treated as matter of urgency. Such a waste of time considering I could have went to the insurance company pay the excess and have a refurbished phone delivered the next day. The only reason I went to your shop is to have the phone fixed on the day!
Mr Norman. Sat, 22 September 2018
Your staff were polite, efficient and very knowledgeable. I'm happy with the work that was completed.
Ms Riddell. Fri, 21 September 2018
Great service, I couldnt return the same day and when I arrived the following day for my phone, they had also fixed my iPad!
Mr Anderson. Thu, 20 September 2018
My problem was dealt with promptly.
Mr Mcadam. Tue, 18 September 2018
Cost effective and professional
Ms Aitken. Tue, 18 September 2018
Service was quick and helpful. The first repair was not successful and the phone was taken back and the repair redone with no quibble at all. Second repair was successful and carried out really quickly
Ms Avakian. Wed, 5 September 2018
I was VERY satisfied with the friendly and helpful customer service and the expertise/technical know-how regarding the issue with my laptop problem. I felt the advise was sincere and the estimated price quote before the job was clear, so I was made aware upfront of basic costs and possibly further costs if more work were required. I would recommend SimplyFixit with a clear conscience!
Ms Green. Wed, 29 August 2018
All members of staff extremely helpful and knowledgeable. Gave me extra advice about my phone, which they didnt need to do. Very satisfied with service, and my iPhone screen repair took just two hours. I will be back if any issues- thank you.
Mr Gogolinski. Wed, 22 August 2018
Ms Smipson. Tue, 21 August 2018
Great turnaround time for getting my iPhone 7 fixed, was able to collect it after a few hours. New screen is just perfect and also a great price.
Mr Dunlop. Mon, 20 August 2018
I was happy with the speed and communication from the guys in the waverly steps shop. I am not happy with the colour of the display or the sensitivity of the screen. I am aware there is a three month warranty and will return for a replacement screen
Mr Maughan. Mon, 20 August 2018
Mr Finlayson. Tue, 14 August 2018
Prompt, no nonsense service by competent technicians. Will recommend.
Mr Duncan. Fri, 3 August 2018
Everything perfect and met the time-scale. 4 star due to cost only .
Mr Young. Wed, 1 August 2018
Outstanding, efficient service at ***
Ms Sherriff. Tue, 31 July 2018
Ms Miller. Wed, 18 July 2018
When I collected my phone after having the screen replaced i had barely left the shop before realising the whole middle third of the screen did not work. I had to take it back in to be replaced again. Why they hadn't tested the screen crisscrossing it I do not know.
Mr Dodworth. Sat, 14 July 2018
Mr Rawlinson. Thu, 12 July 2018
Swift, honest and impressive service. Dealt with a very badly smashed up phone in no time. Would recommend to others.
Mr Johnston. Fri, 6 July 2018
Yes I would recommend, virus removed old laptop cleaned and working again. Only small thing was I handed in a sound card and explained I couldnt get it to work and thought it might be the driver. On collection asked if the soundcard was working, was told yes and it had been checked, got home and it wasnt being recognised as connected. I think they maybe checked the driver software was installed but maybe not the hardware. Anyway just a small point because the laptop and usb soundcard all need replaced.
Mr Muir. Wed, 4 July 2018
Rapid and effective resolution of issues with my old MacBook Pro. Friendly staff and fair prices.
Mr Forbes. Tue, 12 June 2018
Fast, efficient and friendly service
Ms Valentino-santimano . Thu, 7 June 2018
The service and assistance my iMac and myself received at *** shop was super and I cannot say anything negative about it.
The shop manager, was very patient and understood my needs and personal situation very well.
He took time to check the iMac when I took it in, while I was explaining the sudden overheating problems my computer was having. He went through each step of the process explaining what they were going to do, the computer had to remain for repairs.
He did the same when I went to pick up my computer after the repairs were done.
The guys really seem to know what they are doing and I had total trust in them.
The iMac was in impeccable conditions when I brought it in and I am so please, grateful, and happy to say that it is still in the same impeccable condition after the repair works were done.
So, I am super pleased with the service and hopefully my computer will live happily for a few years more.
A very happy and grateful customer.
Yes I would recommend it to others for sure.
Mr Hudson. Sat, 2 June 2018
Ms Beattie. Sat, 2 June 2018
Really helpful, flexible, fast and able to sort out my problem and deliver a solution that really improved the computer. I used the Waverley Steps branch in Edinburgh and recommend it.
Mr Stevens. Sun, 27 May 2018
Great service! Very polite staff and the work carried out is always to a high standard and done quickly too. I wouldn't hesitate in recommending your services to others.
Ms Ilie. Wed, 23 May 2018
The stuff was very nice and gave any information needed about the repair. They were quick, effective and on time. Absolutely recommend it.
Mr Pitt. Wed, 16 May 2018
Excellent quality and speedy repairs. Professional and courteous staff. Simply-Fix-It is the silver lining in the cloud of a cracked iPhone screen!
Mr Harrold. Tue, 15 May 2018
Ms Frost. Thu, 10 May 2018
My recent experience with SimplyFixIt, at *** was brilliantly straightforward. A brief, slightly panicky description of the problem (on my part), was met with confident acknowledgement and understanding: 'Yes, we can fix that and clean things up for you..and install one year's free anti-virus'. Communication was excellent, start-to-finish. Thank you very much! ***
Ms Robertson. Thu, 19 April 2018
I found the gentleman at the shop on Waverley Steps, Edinburgh extremely helpful, professional and appeared to be happy in his job. The broken iPad case was repaired in 3 days and I was kept well informed by email.
Mr Noble. Sat, 14 April 2018
Knowledgable, and very efficient; very good good service.
Mr Forbes. Fri, 13 April 2018
An excellent service at very reasonable price. Would recommend
Ms Macaulay. Fri, 6 April 2018
Good clear advice and the work was carried out very quickly.
Mr Kramer. Wed, 4 April 2018
Very slick and professional service, and good value for money compared to Apple prices. Would definitely recommend
Mr Mcnair. Mon, 2 April 2018
Great fast service and excellent job done.
Mr Singleton. Tue, 27 February 2018
Excellent service, good value & very knowledgeable.
Ms Piper. Wed, 21 February 2018
Very good service. I had the battery on my iPhone replaced and it was done speedily without the need to make an appointment.
My only criticism would be that the price is too high.
Ms Reekie. Thu, 15 February 2018
Speedy and helpful service, excellent overall.
Mr Garbett. Thu, 15 February 2018
Not for the first time SimplyFixit took my ailing old MacBook (failed SSD component of Fusion drive) and saved it. Calm, friendly service, at a reasonable price and in good time,
No issues st all for me
Mr Hrabina. Mon, 12 February 2018
I neede to gix display on Iphone 5. Young guy was very profesional and told me how much i will pay in advance. It was *** for replacement. They fixed it within two hrs and they sent me message that my phone is ready to collect. Easy, fast and far more cheaper then ***store just opposite the Wawerly station. ***
Ms Imrie. Sun, 4 February 2018
Very satisfied : would recommend
Mr Mcintosh . Fri, 2 February 2018
My software problem was fixed in double quick time in a friendly and polite manner and best of all in my opinion, the staff never made me feel stupid as a lot of similar businesses have done in the past.
I would definitely use them again if needed and I have already recommended them to others.
Ms Hunter. Sun, 28 January 2018
Such brilliant service, delivered with great customer care
Ms Mpai. Sat, 27 January 2018
I got a sterling service from SimplyFixIt Waverly mall, the turn around time was amazing! I was totally stunned. My phone was ready within leas than an hr instead or 3hrs we anticipated.
But theres just one little problem i am experiencing with my iphone, if charging the screen becomes extremely sensitive i even disabled the 3D touch option but the problem still peraists. Even the mute button on the side seems not to work. It does move up and down but the iPhone doesnt mute.
Unfortunately i flew back home to Botswana 🇧🇼. So I dont know how you can assist
Ms Shetra. Wed, 24 January 2018
Ms Christie. Fri, 19 January 2018
Fast and cheaper than apple
Ms Nurse. Sun, 14 January 2018
I had the screen on my iPhone 7 replaced it was really quick and excellent job as good as new thanks
Mr Espron. Sat, 6 January 2018
Yes I would recommend you.
Ms Roebuck . Thu, 4 January 2018
Would recommend, changed the battery in my iPhone, said it would take 2 hours actually took less than 1.
Polite and helpful.
Ms Delap. Tue, 2 January 2018
I had never used them before but I definitely would in future. Fast, friendly and no pressure. Clear advice. Thanks!!
Ms Pouget. Sat, 23 December 2017
I have used SimplyFixIt several time and have been very pleased with their service. They have upgraded my old MacBokPro and MacBookAir and just repaired one of them recently when a memory card failed. They are very competent, quick, and there is no hassle. I couldn't do without them just now with my older Macs.
Mr Armstrong. Tue, 19 December 2017
Mr Criado Molina. Thu, 14 December 2017
Very good service and very good price. Also, my battery was changed in only 2 hours and it is working perfectly. I highly recommend this place to fix your electronic devices .
Mr Johnston. Tue, 12 December 2017
Simply Fixit consistently provide excellent sewrvice
Mr Walker. Wed, 29 November 2017
Excellent customer service - great job replacing iPad screen. Quick efficient and friendly
Mr Macaulay . Thu, 23 November 2017
Service was fine
Mr Young. Fri, 17 November 2017
Outstanding service. Immensely impressive courtesy, swift diagnostic skills and required work completed literally 'overnight'. Having brought laptop in on a Friday afternoon, phone call advising of completion around 10.00 a.m. Saturday!
Mr Ritchie . Thu, 9 November 2017
My experience at SimplyFixIt was second to none having just been told by Apple that I would have to wait 90 mins to be seen SimplyFixIt replaced the part in 20 minutes and were £*** cheaper
Ms Ilyine . Wed, 8 November 2017
Great service would have given you 5 stars but first time around my replacement iPhone screen had a problem with touch. Great thing was no question to replace it and it was perfect second time around.
Ms Herkes. Fri, 3 November 2017
No complaints. Great service,
Ms Gorman. Thu, 2 November 2017
Satisfied with all aspects of service provided
Mr Barrett. Thu, 2 November 2017
Ms Rankin. Wed, 1 November 2017
delighted with the service , courtesy and sheer willingness to oblige.. Speedily "fixed", and delivered promptly, well protected, and in good order. Thank you !
Mr Doherty. Wed, 1 November 2017
Knew what the problem was with the charging socket on my iPhone ..fixed within time give and it works
...the only complaint is the guy had a ponytail which is distrubing..
Mrs Webb. Mon, 30 October 2017
Great service. Quick and efficient.
Mr Hargver. Wed, 25 October 2017
I was travelling. Staying in Edinburgh. On the way back to my AirBnb from the pub, I dropped my phone. It landed right on the screen. It was still working but I could tell it might not be for long. I went to the Apple Store and the price they quoted me was very high. Then two blocks away was SimplyFixIt. Two hours later it was done for less money. Incredible.
Mr Martinez. Tue, 17 October 2017
Service is great, quick and excellent, a bit expensive for me, but good quality. Staff at the branch was very helpful.
Mr Grinly. Sun, 8 October 2017
As always a quick, reliable and affordable service. Makes the *** look like an even more ridiculous ***.
Mr Armstrong. Fri, 29 September 2017
Ms Cullen. Tue, 26 September 2017
Excellent customer service. One thing only - My mini iPad 4 - has a wee problem. The right hand button - home button - seems to be sunk in. It stuck at one time. When i compare it with the other iPad I had sorted as well - that home button is level and looks normal. I am wondering what causes this and if you can fix it without more cost as it was not like this when I hated it in.
You have my mobi number.
Mr Murby. Tue, 26 September 2017
Everything was great. friendly informed staff who told me my options very honestly, without trying to upsell or confuse me into further purchases. Very efficient personalised service. Would definitely recommend this company to my friends.
Ms Friedman-shedlov. Thu, 21 September 2017
Extremely quick service and reasonable price.
Ms Mclean. Wed, 20 September 2017
Ok customer service, however when my iPhone screen was replaced it consequently it started heating up and the battery drains quickly. I took it back and the screen was replaced once again under warranty, but to no avail. My phone has been rendered near useless as it drains within an hour or so.
Mr Mayer. Tue, 19 September 2017
I would definitely recommend to my friends in Scotland.
Mr Mclennan. Mon, 18 September 2017
Service very efficient and timeous
Mrs Wheatley. Fri, 1 September 2017
Speedy, polite, high quality product and service
Mr Drury. Fri, 25 August 2017
'Simply Fix It' was great, my ipod classic headphone jack needed replacing. Apple couldn't fix it and since they didn't produce the same model any more I couldn't even get a discount off a new one.
Simply Fix It replaced the jack in about 2 hours costing ***, a new classic (if bought off someone other than apple) would have been***.
The new jack works perfectly. I would highly recommend using 'Simply Fix It' for a professional and efficient fix.
Ms Lee. Wed, 23 August 2017
I have used simply fixit for a number of repairs to phones and laptops. Their service is timely. They do what they say. Staff are always helpful and courteous. I have recommended it to many. Keep up the good work.
Mr Lin. Sun, 20 August 2017
I think it is great
Ms Mcluskie. Thu, 17 August 2017
Staff were great, the lad who served me had plenty chat and was great!
Mr Gray. Tue, 15 August 2017
The screen replaced in my iPhone 6s isn't bonded in and pops when using it. Also the screen doesn't always respond as expected; e.g. Sometimes the soft keys do not work and I have to rotate to landscape to select an option. There is some banding on the the screen which is intermittent and I'm not sure if it is an actual retina replacement. I took the extra cover for screen damage. But wish I'd just gone to the apple shop to be honest. On a positive note, communication regarding the repair was prompt and a follow up questionnaire is a good idea.
Mr Hutton. Mon, 14 August 2017
excellent fast service
Ms Halley. Sat, 12 August 2017
Very impressed with the service received. Laptop with numerous issues fixed quickly and I was given guidance on how to maintain my laptop going forward. *** at you Edinburgh Waverley Steps branch took time to help me in a professional manner. Would definitely recommend this service to anyone.
Mr Stewart. Fri, 11 August 2017
Great follow up service after a faulty replacement screen.
Mr Purves. Mon, 7 August 2017
Dr Grigor. Thu, 3 August 2017
Having suffered a catastrophic accident with my Ext hard drive, I was offered a fast service by Paul at the Waverley Steps branch. Everything worked out as he said it would and I have to thank him both for his expertise and for his calming efficiency which saved the day for me.
Mr Bell. Mon, 31 July 2017
I had an issue with an iPad2 I bought from you on eBay, where the screen was blank. I send the iPad back under warranty and was delighted with both your excellent communication and a speedy fix to the iPad. It now works perfectly, so thank you for your excellent support, speedy fix and great communication to describe what you found to be wrong with it and what was fixed. Very satisfied.
Mr Lees. Thu, 27 July 2017
Great value IPAD screen repair. Completed on time and kept me informed when ready to collect
Mr Gryshchenko. Wed, 26 July 2017
I was visiting Edinburgh and in that time my phone started to act up. My touchscreen was getting unresponsive, had to lock the phone multiple times to get the screen working to just switch the apps to be able to use the phone. The screen was also getting vertical and horizontal stripes.
So it was just really annoying to use the phone.
On my walk through Edinburgh I have discovered a simplyfixit store and decided to let the specialists to guide me.
The specialists in the store told me, that the best thing would be to replace the screen as it seems to be faulty. The procedure wouldn't take long (around 2h) so I have decided to let them change the screen.
Two hours later I came back and picked up the phone and its been working since then with no issues at all. It really seemed that my old screen was slowly but surely dying.
Really fast service, really good service. Its cheaper in Edinburgh to change the screen rather than in Iceland. So the price is not bad at all.
After that kind of service, I am a little bit sad that we don't have it here in Iceland. I would come back but I hope my phone got its extension before becoming obsolete.
Mr Johnstone . Fri, 21 July 2017
Ms Mcconville . Wed, 19 July 2017
Repair carried out sufficiently and speedily.
Ms Higgins. Sat, 15 July 2017
I took my Macbook Pro to a local IT specialist and they could not fix my laptop, they told me maybe it's the screen but they weren't sure. I had a black screen, then they told me ithe laptop was not fixable. I then took my laptop to Simply Fix it and they told me it would take up to 5 days to diagnose the fault. I handed my laptop in on Saturday afternoon and by Monday morning it was fixed, it turned out to be the hard drive and liquid damage causing my screen to be black, power supply port and USB to fail. I was amazed they diagnosed the faults and fixed it so quickly and the price was good considering I couldn't afford to replace my laptop. I'm very impressed, the shop looks professional , the guys are professional and I couldn't recommend them highly enough. I'm so happy with the service and that I have my laptop working again, like new.
Ms Wilson . Sat, 15 July 2017
Fast, very friendly, helpful... fantastic! Thank you!
Mr Ritchie. Tue, 11 July 2017
Superb fast, friendly and expert service.
Mr Barlee. Tue, 11 July 2017
Staff were fine and helpful, however the screen I received was broken and had dead pixels. Has to then handover my phone for another two hours to get fixed again. Huge waste of time
Ms De Mey. Tue, 4 July 2017
Very good service, quick and professional repair of screen. Friendly staff. Delighted with results.
Mr Gordon. Mon, 3 July 2017
Entirely satisfied with advice and work done and price
Ms Vinella. Tue, 27 June 2017
Mr Dingwall. Tue, 27 June 2017
First class service at the *** market . Received phone call to say I pad was ready
Ms Porteus. Fri, 23 June 2017
Quick and efficient
Mr Harthill. Fri, 23 June 2017
Speedy service in repairing my phone
Mr Ramsay . Mon, 19 June 2017
Quick and professional service
Ms Burgess. Mon, 19 June 2017
your staff are always kind and helpful
Mr Boyd . Wed, 14 June 2017
I found the service very good, and much cheaper than for instance IPhone shop. The repair to my IPhone was fine and the time taken very acceptable.
But nobody gets 5 stars!
Mr Torrance. Mon, 12 June 2017
Having been to the Apple Store where I was told my iPad was irreparable and " will I get a salesman to come and talk to you? " I went across the road to SimplyFixIt.,where they told me it needed a new lcd screen. I had my iPad back in a week and for a very reasonable cost. The staff were great and I would definitely recommend them.
Mr Gunstone . Mon, 12 June 2017
Excellent service, responded extremely well to my expression of urgency and kept in contact during fix.
Mr Haxton . Mon, 12 June 2017
Excellent service & advice
Ms Trodden . Fri, 9 June 2017
Staff was incredibly helpful and quick.
Ms Velaviciute. Mon, 29 May 2017
Very friendly and helpful staff! thank you!
Mr Hunt. Mon, 29 May 2017
I had a Mac Mini with a failing 750Gb hard drive and SimplyFixIT replaced it for me with a 1 Tb SSD for about the same price as Apple wanted to charge me for a replacement like for like drive.
The repair was very quick and my Mac is running much faster with the new drive than it ever did.
I'm happy enough to replace my own drives in a PC or laptop but the Mac Mini needs a bit more expertise than I have and SimplyFixIT more than delivered.
I declined the offer to copy across my data which was included in the price as my drive was nearly full and I knew it would take many hours and I was working the following day. I restored it myself from a time machine backup at home and it took 13 hours but I'm sure they would have done a great job.
I'd highly recommend the service I received.
Ms Lee. Thu, 25 May 2017
A great friendly service. The phone was ready in a couple of hours. Will definitely use them again.
Ms Martin. Wed, 24 May 2017
I was provided with a thorough and excellent service by Paul at SimplyFixit, Waverley steps, Edinburgh, and would happily recommend to others.
Ms Cumming. Tue, 23 May 2017
Handed in my hairstraightners at lunch time had them back by 6pm the same day. Super fast. Will definitely recommend them to my friends.
Mr Ormiston . Tue, 23 May 2017
Friendly staff.Patient with someone who is not "tech savvy ".I pad fixed within 24 hours for £***.Highly recommended.
Mr Brown . Mon, 22 May 2017
Genuinely helpful, I needed a new screen in a tight time space they went above and beyond to get me sorted before I left for work again later in the week.
Mr Cox. Mon, 22 May 2017
Nothing else to add
Mr Wilson . Fri, 19 May 2017
Hard sell with poor quality assurance.
From the moment I walked in it was clear the guys in the Waverley steps branch were out to sell me a SSD upgrade, however this is standard practice in retail (upselling) and I had actually been considering it for some time, so in the end I went for it. Had there been no other issues I would not even have mentioned it.
The actual issue I needed repaired was a faulty macbook trackpad. My laptop was inspected and I was told a new trackpad would need to be ordered. They sourced and fitted it within 48hrs (great)
But when I went to collect my laptop,it would not boot up. They apologised and said it was trying to boot from the network they use when repairing, so I left it with them and returned later and it had been set up properly.
I then left with my laptop, but when I got it home, the trackpad was almost unusable as the pressure required to click it was about 10 times needed for a working trackpad.
I then had to return to Edinburgh (from Fife) to let them look at it. Apparently it would need yet another trackpad.
It's now 7 days later and I'm still waiting for the trackpad to be delivered, although I have been assured it should be in later today.
So to summarise my experience:
Getting your money takes precedence over customer service as evidenced by:
1. Pushing high margin, fast turnaround services (SSD)
2. 48hr turnaround on a new trackpad before they had my money, versus 7 days and counting after they have it (it is also a possibility the reason the first trackpad was so quick is it was actually only cleaned up, but I have no proof of this)
3. I have had to return to the store repeatedly due to simple oversights and omissions by the staff, which could easily have been avoided by checking the work before returning it to me.
Ms Mcfarlane. Thu, 18 May 2017
Fast excellent service. Very impressed with the staff and speed of repair.
Mr Maclennan. Sat, 13 May 2017
Great staff, great service, great pricesI am one very satisfied customer!. I will return!
Mrs Larsen. Fri, 12 May 2017
very good and efficient service.
Ms Jenkins. Thu, 27 April 2017
it was all fine - very helpful
Mr Taylor . Sat, 22 April 2017
A good service, repair within an hour and well conducted.
Mr Warburton. Sat, 22 April 2017
Quality of repair, it failed after one day. Give the customer the repaired/changed part. I was not convinced the item was changed. Giving back the faulty item to every customer would reassure the customer...
Ms. Ross. Tue, 18 April 2017
I bought a reconditioned MacBook and they transferred everything from my old machine. There was a problem with the email, which they fixed. They gave me helpful advice on a few other matters. They were always pleasant and very knowledgeable without making me feel stupid.
Mr Pattison. Sat, 15 April 2017
Order procedure was fantastic. Phone was repaired extremely quickly and is working really well.
I would recommend you to friends as the service is really good and I have used you before.
I hope to see your shops expand down into England as they only seem to be up in Scotland at the moment.
It's a good excuse to visit Edinburgh though.
Mr Morrison . Fri, 14 April 2017
Good replacement screen, however not aligned perfectly. Good price for the quality though. Could've gone to *** but much cheaper at SimplyFixIt.
Mr Williams . Wed, 12 April 2017
Great job done with my phone
Ms Cozzolino . Tue, 11 April 2017
The manager of Waverly steps and Anna from Forrest Road literally saved me and have been understanding and professional.
Ms Quinn . Wed, 5 April 2017
Excellent service and managed to fix our laptop without incurring additional costs for parts.
Ms Williams. Mon, 3 April 2017
Very pleased with recent repair to laptop. Service was quick, friendly and efficient. Laptop now working like new, and faster. As an "older" laptop user, who doesn't fully understand the workings, I appreciated the friendly service. The guys at the shop made it easy for me, and I would use them again. Thanks!
Ms Mcfadyen . Fri, 24 March 2017
Very helpful staff.Particularly liked the guy into 60s music!Would tell my friends ***
Ms Mackenzie . Wed, 22 March 2017
Having visited the Apple shop and was told they couldnt provide a new battery for my 8 year old MacBook I was delighted when simply fix it said they could get one. The technicians were helpful, knowledgable and very pleasant. My MacBook had a new lease of life and it only cost me a fraction of a new MacBook so 😃 From me. Thank you .
Mr Jones. Thu, 16 March 2017
Phone returned with message on it saying no sim card. I phoned shop who said that phone did not have a sim card when handed in for repair. The sim card had never been removed before handing in, and was in fact installed. All that was needed was to reboot the phone for it to recognise the card.
Ms Ashwell. Fri, 10 March 2017
The Simplyfixit service was excellent when my laptop's hard drive failed and they managed to save all my data. The staff were very good at communicating with me - letting me know what the problem was and what they could do to fix it and at what cost. The shop at Waverley Steps is also very convenient if you live outside Edinburgh and use the train.
Mr Orme. Thu, 2 March 2017
I had a cracked phone screen, and it cost £80 to get it fixed which I think really is too much, but I had to get it done as I need my phone for work. I guess I wouldn't be upset about the money if it was fixed well, but the screen seems to be really glitchy now, so it's kind of gutting to pay so much for a half done job.
Mr Janis . Tue, 28 February 2017
Fixed smashed screen on my iphone 6s, was told for "same" price as apple, now - spend 170, altho friend of mine next day fixed her's in apple for 120 for same screen - witch really, really pissed me off, would be ok if screen would be quality, but screen is actually less colourful, and week after been fixed - getting unresponsive, and feels bit raised than original one, so great rip-off for 170 and 2nd class screen witch probably will die soon anyway.
think i know where i will go next time with my broken apple devices,
Ms Harris. Mon, 27 February 2017
The manager was excellent at all times including follow through to make sure all had been done to my satisfaction. When we found that his staff member had not uploaded the pst file into outlook, he remotely accessed and did for me.
It was a great service and I am very happy and feel very safe and secure with it. iT issues normally stress me out and the manager filled me with confidence.
Mr Mcpherson. Sat, 25 February 2017
Fantastic customer service, very reliable and quick! Would recommend to a friend.
Mr Baines . Wed, 22 February 2017
Mr Vettese. Tue, 21 February 2017
Mr Barnaby . Mon, 20 February 2017
I was delighted: we had taken my daughter's iPhone to The Apple Store - they initially said they could replace screen for £*** but would lose all data, photos etc. They then said there was liquid damage so they could not repair phone at all. (To be fair, they did then recommend we try Simply Fix It). Simply Fix It operative found that there was actually no significant liquid damage, then replaced screen without losing any data, photos etc, all for £***. Hugely grateful.
Mr Ruddy. Mon, 20 February 2017
Prompt reliable service with added guarantee. Cant fault these guys.
Ms Mitchell. Fri, 17 February 2017
would recommend, solved a problem efficiently and without any fuss
Ms Cowan . Tue, 14 February 2017
Excellent service, my I pad now looks like it is brand new, many thanks
Ms Taylor . Mon, 6 February 2017
A perfectly good job. I would have preferred it to be just a little less expensive, but thank you
Mr Craik. Mon, 30 January 2017
no evaluation necessary from me,fantastic service,my problem was simply fixed politely and professionaly,thanks.
Ms Hoy . Thu, 19 January 2017
Very helpful staff, they answered all my questions, went the extra mile and were never patronising. Would recommend.
Mr Skinner. Sun, 15 January 2017
Very good and fast... phone is like new...
Ms Mantegani . Sat, 14 January 2017
. Andrew was outstanding and it was due to my son and I getting advice from him a few months ago that encouraged me to go back when I needed help with my lap top.
Ms Bell. Fri, 13 January 2017
service is consistently excellent
Mr Macaulay . Wed, 11 January 2017
Ms Ashwell. Wed, 11 January 2017
SimplyFixIt lived up to their name and provided a swift effective solution and were very responsive to my phone calls To enquire about progress. I will definitely use them again.
Ms Forbes. Sat, 7 January 2017
Excellent service. Straight forward. No appointments to make appointments like other stores. Good value. I will definitely recommend to others and return should I need to in the future.
Mr Campbell . Sat, 31 December 2016
Found the gentleman who actually served me to be helpful and very polite - however the senior member of staff who was on shift when i booked it in i found to be rude and unhelpful - chiming in with comments that just werent needed
Ms Longmuir . Wed, 28 December 2016
I would highly recommend Simplyfixit at Edinburgh train station. Excellent service to repair my MacBook. Everything was explained to me and the repair was done in a few days.
Mr Howell. Tue, 27 December 2016
All excellent, better advice than Apple, completed repair a day sooner than expected
Mr Grinly. Thu, 22 December 2016
A great and much need repair shop, making Apple slightly more affordable quickly and courteously.
Mr Pattison. Wed, 21 December 2016
First time I have used SimplyFixIt and I was impressed with the professional service and speed of service that I received.
I would recommend to friends and family.
Mr Mcgillvray. Wed, 14 December 2016
Great! Fast and efficient
Mr Train. Tue, 13 December 2016
The staff were polite , fiendly, helpful and profesional and my laptop fixed within the 2 day timeframe given.
Mr Davidson . Thu, 1 December 2016
I went to have the screen of my laptop repaired. The various members of staff (I spoke to three on my three visits) were very helpful and gave good unprompted advice. I'd have preferred it if they hadn't taken payment before the work was actually done, but this is a relatively minor issue. I would recommend Simplyfixit to anyone looking for repairs to their computers.
Mr Rue. Wed, 30 November 2016
Quick, affordable, and works as expected. I was able to walk in and have my phone ready in an hour for no extra cost to the ***. There is a small spot on my screen that is illuminated, but it's not that big of a problem. Overall I would recommend.
Ms Macphail. Wed, 30 November 2016
Why I am getting a request for a review when I have never used simplyfixit?
Mr Cowan. Mon, 28 November 2016
Would certainly recommend the Edinburgh store on Waverley Steps. Pawel's service was very clear and professional, and he did exactly what he said he would do.
Mr Johnston. Tue, 22 November 2016
Use these folk far too often thanks to having a careless family. Service consistently excellent. Jobs done well and on time and with care
Ms Semple. Sun, 20 November 2016
Really happy with the result and customer service was excellent!
Mr Mcdonald. Sat, 19 November 2016
The two guys on duty even made me feel NOT stupid for dropping my iPhone. They showed me a box-full of other peoples similar mishaps.
On my return it transpired my ordered-in replacement-glass had been dropped (with others) in transit. There was the most miniscule scratch (barely visible to the naked eye) for which they offered a generous *** reduction.
Overall, couldn't be more pleased; great professional staff, repair on time, good humoured & friendly encounter. WOULD HIGHLY RECOMMEND.
Mr Gilliland. Fri, 4 November 2016
Quick, friendly and efficient service.
Mrs Macpherson. Mon, 31 October 2016
No fuss and quick service. Repeat customer very happy.
Mr Buchan. Sun, 30 October 2016
Mr Pham. Sat, 29 October 2016
Very good service. Thanks
Mr Murphy. Sat, 29 October 2016
The repair was carried out very quickly and efficiently. The team at Edinburgh Waverley were very helpful. Would be a 5/5 if slightly cheaper but only a minor issue - very pleased overall.
Ms Keating. Wed, 26 October 2016
I was told my item would be fixed by Friday. This was not the case. I was sent 2 text messages across 2 days (late Monday evening and Tuesday morning) to advise that my item was ready for collection. When I arrived on Tuesday to collect it on Tuesday, it turned out that it wasn't actually ready and I needed to leave and come back again a few hours later. This was quite disruptive for my day as this was during working hours and meant I needed to leave the office twice.
Mr Campbell. Wed, 26 October 2016
Very helpful staff explained what they would do and phone once checked to see what was needed and further costs only took a few days very pleased
Ms Clarke. Fri, 21 October 2016
I cannot fault Simplyfixit, I was greeted by a friendly team, quoted a price and an expected job duration of 4-5 hours. It was professionally handled and I was told that I would get a text when it was ready for collection. It was ready after about 2 and a half hours, I got the text and collected my iPad. I was greeted warmly again and the gentleman remembered my name even before checking my receipt. I was pleased with the result and the way I was treated. I'd recommend them to anyone.
Mr Neilson. Thu, 20 October 2016
Very friendly & professional staff.
Provided relevant update on the issue with my laptop & provided solutions to it along with a costing. Fast turn around. Only issue was I lost saved emails & favourite sites on Safari.
Would recommend & use again.
Ms Deighan. Wed, 19 October 2016
The reason I gave 3 stars is down to the customer service I received. The shop is full of male staff and each of them made me feel like a 'silly little girl' (I'm 41, university educated plus 2 years computer studdies) because I asked for information they gave to be explained to me. I know nothing about hard drives etc. So when needing to buy a new one they just rolled their eyes at me and sniggered. When I asked probably what seemed very silly questions to them. I got more helpful advice from Google and my husband. The 3 stars are for the work down on my lap top on for the AVG and updates the did for me. I would tell others about Simply Fix it but to be aware if you are female you will probably be treated in a derogatory manner. I would have given 5 stars if the customer service had been better.
Ms Morrice. Wed, 19 October 2016
I called at the shop at 09:45 and left my phone to have a new screen fitted to my iphone 4s. It had cracked after falling.
I received a receipt and went to do shopping returning at 11:45 as requested by the assistant. It was ready for collection and in perfect working order. 10 days later it has performed with no problems.
This was worth every penny or should I say every £.
This was an excellent service.
Mrs Tilak. Sat, 15 October 2016
Although my GHD straightener was not fixable I thought the service was very good.
Mr Alistair. Fri, 7 October 2016
A 1st class service in all respects
Ms Driver. Mon, 3 October 2016
Excellent service for a really complex problem!
Ms Buchanan Smith. Fri, 30 September 2016
Fabulous service. Can't recommend enough.
Mr Gillen. Thu, 29 September 2016
Not impressed so far. They have now had my MacBook Air for 11 days and despite chasing them on quite a few occasions, still not fixed. They have said they are VERY BUSY but if I had known this in advance I would not have paid my up front non refundable fee of £99! Hoping it will be fixed soon but not too confident!
Ms Steele. Mon, 12 September 2016
Ipad had become disabled Simply fixit restored it to working order within an hour
Thank you and shall recommend to others
Mr Pollitt. Wed, 7 September 2016
Helpful and efficient service for iPad screen
Ms Massari. Tue, 6 September 2016
Simplyfixit is THE place to go to for computer repairs. I wouldn't trust any other place. Repairs are done in house with engineers who speak in ordinary speak and not Esperanto. And boy are they fast. If computer repairs are what you need, go here to avoid disappointment.
Mr Hinley. Sun, 4 September 2016
Fast and friendly service. Repair carried out on time, and of a high standard.
Mr Hay. Tue, 23 August 2016
Our iMac was at least 12 years' old and badly in need of upgrading or being replaced. Upgrading was the best cost alternative and within 4 days we had a complete new hard drive, all our existing data transferred and the mist up to date operating system loaded. Machine is now like a new one. Great service at a reasonable price. Very happy with the work done.
Mr Ross. Fri, 12 August 2016
Fast, friendly efficient service.
Ms Fortune. Thu, 11 August 2016
First class service
Mrs Hirtenstein. Thu, 11 August 2016
Thank you for taking care of my computer. I felt certain it was in good, capable and skilful hands.
I would have preferred to not wait a whole day to find out if there was something major wrong or not (I have to travel some distance into Edinburgh and had arranged with the shop that I would be bringing it in that day). I was given a worse case scenario, and had to wait all day to know if there was something major wrong or not
However, I was overjoyed to have it sorted, 'MOT-ed' and still very much alive and well. Also very happy to have the same member of staff that had sold me the computer a year ago.
A big thank you!
Mr Lorraine. Tue, 26 July 2016
For a simple HDD addition and RAM upgrade I was told it would take a day over the phone. This stretched to three days when I arrived at the store.
After four days I went to the shop to learn that the RAM was not in stock - it had been on my original visit, so another customer had been prioritised.
I left, realising just in time that the screws were missing from the case, without the RAM upgrade which I did for myself at a third of the cost.
Mr Mcluckie. Thu, 21 July 2016
I submitted my Macbook Pro (retina display) to have the screen replaced. The chap who dealt with me was very polite.
I received notification the next day that the replacement screen has been fitted and my Macbook was ready for collection. Full marks for a quick turnaround.
When I picked up the Macbook, I checked the screen was working, which it was. There was copy of my receipt taped to the top of the casing. When I got the Macbook home and removed the invoice, I was rather surprised to see the case was dirty, and there was a small nick and a few scratches on what should have been a brand new case. This was very disappointing.
I was away for a week since the collection, otherwise I would have brought the Macbook back. And I am now in a position where I can't do without it this week.
So, in all very happy with the price and quick turnaround. But feel let down by the actual product.
Ms Mcnab. Tue, 19 July 2016
extremely efficient. Great job done. All work carried out explained very well.
Mr Davies. Fri, 8 July 2016
Really quick service and done very professionally. Also cheaper than Apple :-)
Mr Baxter. Wed, 22 June 2016
I'm rather bewildered to receive a request to review Simplyfixit. Previous I've had sterling service from this company. However this time has been a different story. I handed a sick MacBook in on the 22June. I was told I'd be contacted within 3/4 days. I phoned Simplyfixit on 30 June - I was informed the Mac engineer was outside and he'd call me back. I'm still waiting for that call and any kind of idea what is wrong with my Mac. So my review is not good and probably won't be published - however it may give the company the kick up the backside it needs.
Ms Gibson. Tue, 14 June 2016
great customer service and repair done quickly and professionally
Ms Polton. Mon, 13 June 2016
Mr Martin. Fri, 10 June 2016
They do what they say they will, and they do it quickly
Mr Nicholson. Mon, 6 June 2016
Good efficient service. Would recommend to others needing phone screen repairs.
Mr Lambert. Sat, 4 June 2016
Very good service, made a fantastic job straightening my wife's iPhone after it was run over by a car. It was ready as promised and received a text informing me. Also the £25 one off payment for accidental damage cover giving 3 free repairs cannot be beaten anywhere.
Mr Jones. Fri, 3 June 2016
Very good and competitive service
Mr Gregson. Fri, 3 June 2016
Great service by well trained staff. Even though there was a problem following my first repair, nothing seemed a problem in making sure the problem was resolved. My phone was ready when they said it would be and I was always served immediately in the store. Well done!
Scottish Future Trust. Wed, 1 June 2016
The service and turnaround times have been great, perhaps a text notification when an item is ready for collection could improve the service?
Ms Smith. Tue, 31 May 2016
Good reliable service
Mr Wright. Mon, 30 May 2016
Quick, efficient service. Broken iPhone 6 screen excellently replaced.
Mr Siddalls. Mon, 16 May 2016
Good service, reasonable price and well located for ease of dropping off and collecting phone after repair. A disappointing array of accessories but understandable considering shop size on ***.
Ms Lynch. Fri, 6 May 2016
Very good service. Phone screen repaired and ready to use 3 hrs later. Thank you
Mr Mcomish. Wed, 4 May 2016
A faultless Seevice
Scottish Future Trust. Fri, 29 April 2016
The service was very quick and the staff were helpful and friendly.
I would and have recommended them to colleagues and friends.
Mr Dunnet. Sun, 3 April 2016
all services are excelent
Mr Smith . Tue, 29 March 2016
I handed in my Macbook Pro to Simplyfixit at Waverley Steps, for a new battery, cloning the hard drive onto an SSD drive, and bringing RAM up to maximum.
At every stage I had the most helpful advice, clearly explained.
There was one snag changing the battery, but the relevant part was sourced very quickly, and I was kept in touch at all stages. The upgrade gave a huge boost in performance, and I am more than happy with it.
As I live in Shetland, the MacBook had to be shipped up to me. The packaging was absolutely first class, and the old hard drive was enclosed, with the data still on it.
All in all, this was a 5-star job in every aspect, and I can highly recommend SimplyFixit.
Mr Harvey. Thu, 24 March 2016
A bit pricey, but the job was done well and very quick. Happy with the service
Mr Mackie. Fri, 18 March 2016
fast diagnosis, quick repair and good advice on state of the device and battery - Apple said it could not be fixed...Simplyfixit proved them wrong! Good price too
Ms Mcarthur. Thu, 17 March 2016
Excellent service in all respects, as I have come to expect from Simplyfixit. I needed a rapid IPad screen replacement to be completed during short period I was passing through Edinburgh , and that was what I got. Very efficient communication, with text notification of job completion : late evening opening was a bonus in terms of convenience for pick- up
Ms White. Mon, 14 March 2016
Service was excellent. Had the Home Button on my iPhone repaired within a couple of hours. Have no hesitation in recommending this company
Mr Logan. Mon, 7 March 2016
Very quick turnaround from handing in broken iPhone screen to receiving it back.
Mr Marks. Sat, 5 March 2016
Excellent service again from simply fix it with knowledgeable expect care and advice from the team.
Mr Bennett. Tue, 1 March 2016
Very helpful and quick😊
Mr Gill. Sun, 28 February 2016
I had to phone the shop for an update on my repair, I was not contacted by email or phone to give progress on my repair
Ms Beaton. Wed, 24 February 2016
Would be good to just pay a deposit first and the. Pay the remaining once the customer picks up the item being fixed. Apart from that customer service was really friendly and helpful
Mr Vernimmen. Tue, 16 February 2016
Excellent staff, excellent services.
Ms Fenwick. Wed, 10 February 2016
Helpful, polite and iPod ready on return. Can't get over how good it looks again. Would recommend and use Company again.
Ms Hunter. Mon, 8 February 2016
My cracked screen was fixed quickly and to a great quality. Money well spent!
Mr Flounders. Thu, 4 February 2016
Quick, efficient, courteous.
Mr Payton. Tue, 2 February 2016
Great service, but more expensive that ***, which seems a bit strange.
Mr Allen. Mon, 25 January 2016
Service is fast, efficient and friendly, and repairs are completed to a high standard. I have used SimplyFixIt to repair my daughters' iPhones on numerous occasions. Their repairs are much more careful and reliable than my daughters' treatment of their iPhones! I highly recommend SimplyFixIt.
Mr Allen. Thu, 21 January 2016
Great service, speedy turnaround and good quality work!
Ms Gilmour. Sat, 2 January 2016
I have always found the team very courteous and efficient and fast. Great service
Ms Pouget. Thu, 17 December 2015
I am very pleased with the way everything was done. I would highly recomend this company for anyone with problems with a Mac as was my case.
Ms Scott. Fri, 27 November 2015
Excellent company, technicians are knowledgeable, polite and willing to help. Also good that you can buy any replacement parts and new machines directly from them.
Will certainly recommend to friends.
Mrs Macpherson. Mon, 16 November 2015
No fuss. Just got on with the job and did not bombard me with techy speak.
Ms Smith. Thu, 12 November 2015
Really fast and reliable
Scottish Future Trust. Fri, 6 November 2015
excellent customer service although I would appreciate if the repair cost could be kept to below £100.
Ms Taylor. Fri, 30 October 2015
Excellent, second time I've used you to replace a smashed iPhone screen. The service was fast and have recommended you to friends.
Ms Welsh. Mon, 26 October 2015
Fast, efficient very professional service, liked the confirmation e mails.
Mr Normand. Mon, 26 October 2015
Excellent service; iPhone screen replaced within 90 minutes.
Ms Chambers. Fri, 23 October 2015
My only comment is that having only had my battery replied I found that El Capitan had been installed, and nor one had asked if I wanted this or said that it had been done.
Some of my applications including Mail were therefore not working properly and it took a while to sort out
Mr. Horan. Tue, 20 October 2015
Mr Epton. Sun, 18 October 2015
Friendly and knowledgeable service from great staff,would definitely recommend, in fact I have to a few people.
Ms Moyes. Wed, 14 October 2015
Handed the mini iPad un around 10am and they had it ready for collection by 3pm !! Excellent service knowledgeable staff would definitely recommend !
Ms Mccann. Mon, 12 October 2015
Very happy with the service. The chap explained what was needed in simple language as I am not a techie. Would definitely recommend ssimplyfixit to others.
Ms Harrison. Wed, 7 October 2015
I was satisified with the service received and the time the repair was carried out.
Mr Thomson. Mon, 21 September 2015
Good service at all times
Mr Dunnet. Fri, 18 September 2015
Your service was great and do appreciate this very mch
Mr Watson. Mon, 7 September 2015
Great service, friendly and helpful. However, told me it would be ready by end of same day or at least lunchtime of the day after. In fact it was the day after that and there was no update in the meantime.
Mr Geddes. Thu, 27 August 2015
Very quick & efficient service
Ms Stephen. Wed, 26 August 2015
I would highly recommend simply fix it to anyone. The service was first class and prompt. I liked the fact that they did not take my phone anywhere, they looked at it right in front of me and I was able to see the problem. I'm a very, very satisfied customer.
Scottish Future Trust. Wed, 26 August 2015
good personal service and quick turnaround repair. Now that the process is confirmed it will run a lot smoother.
Mr Flounders. Tue, 25 August 2015
As good as it gets!
Ms Wood. Mon, 24 August 2015
Excellent fast service.GHD straighteners had a fault so really appreciate how quickly they were repaired
Mr Cherian. Sat, 22 August 2015
The person who took my inputs about the tab which is not working was very friendly and nice . Cheers to your customer service . Have a nice day ... and help customers like us to smile :)
Mr Foreman. Sat, 22 August 2015
When I tried to call your Waverley Station branch, via the shared telephone number, I received a message to say that there was no one to take my call and that I could not leave a message. This is a poor service. Other than the telephone experience the service was great and I am pleased with my returned laptop - thank you.
Ms Owen. Fri, 21 August 2015
Super service, friendly and polite oeople
Ms Manson. Fri, 21 August 2015
Great service - there was a problem with the screen following a replacement screen a few months earlier. Because the fix was still within 3 month guarantee period they replaced screen again on same day with no issues. Works perfectly now. Thanks!
Mr Cerman. Tue, 18 August 2015
Ok heres my story...
I woke up in a hostel in Edinburgh - and a first thing i wanna do is to have my phone and as i search for it, it kinda flips and end up on a floor just smashed by front. So as Im about to take a train into the Manchester I notice this repair store called SimpleFix specialized for Apple products so I go in givem'em my phone come back after an hour (missed my train tho) and its fixed completely looks better than before ;) so this is my experience with simplefix.
Ms Flounders. Thu, 13 August 2015
Theses guys know what they are doing , have already recommended them to all my friends .
Ms Love. Wed, 5 August 2015
Came in for a screen repair. Guys were ace, knew exactly what they were doing and booked in the repair for same day. The ship was in city centre so had lunch and went shopping for a few hours, they texted me when ready to pick up and even fixed a wee prob with the software. Couldn't have been better.
Mr Laird. Wed, 5 August 2015
Dead iPhone restored to health at reasonable cost and well ahead of agreed timescale
Mr Vellam. Tue, 4 August 2015
Fantastic service, quick, efficient and friendly! I would recommend them to anyone!
Ms Dockerty. Tue, 4 August 2015
Brilliant! Quality repairs and great prices
Ms Pigott. Thu, 30 July 2015
Quick service, excellent results.
Ms Pyrkosz. Fri, 24 July 2015
first class job on mobile phone have told people about your shop thank you for such a good job done
Ms Kero. Thu, 23 July 2015
Mr Draper. Thu, 23 July 2015
Fast, efficient and same day pick up is a big plus.
Mr Amy. Tue, 14 July 2015
Mr Reid. Wed, 8 July 2015
Quick service. A ++++
Mr Johnston. Sat, 4 July 2015
Brilliant business - know what they are doing and do it well, quickly and at a reasonable cost
Mr Hind. Wed, 24 June 2015
Great professional service.
Ms Jartseva. Sun, 14 June 2015
Everything was almost excellent. Cheaper price would have made it perfect, but unfortunately it's not always possible to control that.
Mr Sturrock. Wed, 10 June 2015
Excellent, personal service
Mr Read. Mon, 1 June 2015
Super quick and professional job done, can't fault them
Mr Young. Fri, 29 May 2015
Friendly, helpful staff and quick repair time
Mr Dunnet. Wed, 20 May 2015
as far as i am concerned you are A1
Mr Henderson. Fri, 15 May 2015
service was really good and efficient would definately use again if i ever damage my ipad
Mr Reith. Tue, 12 May 2015
Good and efficient service but having to pay £100 up front was a bit off putting. We were not sure that the repair warranted a payment of £100 but the company clearly operate on this basis. Despite our reservation on the charges we were pleased by the timescale of the repair and the fact that we received a warranty.
Mr Pringle. Wed, 6 May 2015
Excellent and speedy service. The quality of work is outstanding.
Mr Pitt. Tue, 5 May 2015
Quick, good quality. Responsive.
Mr Kelbie. Mon, 4 May 2015
excellent service - ready before the time provided at the start
Mr Norris. Sun, 3 May 2015
I found the staff to be extremely helpful.
They helped solve a tricky intermittant problem for me - for which I am very grateful.
Ms Mccarroll. Thu, 30 April 2015
The staff were friendly, knowledgable and to the point.
The service speedy and uncomplicated.
I'd absolutely recommend your company to friends.
Mr Flockhart. Thu, 30 April 2015
I thought iyour service was excellent
Ms Hill. Wed, 29 April 2015
excellent, speedy service. very friendly staff
Mr Walker. Wed, 29 April 2015
Ms Robertson. Tue, 28 April 2015
Great customer service, I got my hair straighteners and iPhone repaired was very pleased with results. I have recommended to others.
Ms Kupczak. Sat, 18 April 2015
As a student, having my laptop break down days before exams was horrifying! However, they managed to fix it over one weekend, which was incredible. Prices were pretty good, too. The one thing I'd say is that their advice tended to be a bit on the technical side, so I struggled a little to keep up at times (even though I am fairly knowledgeable about computers) and just trusted that I was doing the right thing. However, I had amazing and flawless service, very friendly and comprehensive!
Mr Moller. Fri, 20 March 2015
Replacing of the battery in my Macbook was done very quickly and efficiently in a friendly and informative manner.
Mr Maule. Mon, 16 March 2015
Very helpful and efficient
Mr White. Sun, 15 March 2015
iPad Mini glass screen was replaced quickly and efficiently
Ms Duncan. Wed, 11 March 2015
Outstanding service all round :)
Mr Hastie. Wed, 4 March 2015
Very quick efficient and quality fantastic.
Ms Thomson. Tue, 3 March 2015
Fast turnaround and quality of service
I found the price expensive
Ms Caulfield. Wed, 11 February 2015
Within 2 hours my GHD's were as good as new!! Great job!!
Mr Midzi. Sun, 1 February 2015
The team was really friendly and fixed my precious ipod within a short space of time. Would happily return there in the future.
Ms Dunn. Sat, 31 January 2015
Quick efficient service. Very happy! Great idea having the extra £25 payment to give 3 screen replacements in a year.
Mr Adamson. Sat, 17 January 2015
I have used two branches and find them very helpful in both repairing items and discussing how to keep computers running smoothly. Good to be able to take large items by car to out of town branch and Waverley Steps for smaller items. Have also used GHD service which revived my daughters straighteners.
Ms Bisia. Sun, 11 January 2015
Excellent service, was quickly informed that laptop was ready to take home.
Mr Alcock. Sat, 10 January 2015
I would definitely recommend your services to friends and relatives. Polite, efficient, enthusiastic and knowledgeable staff who did a great job resurrecting our iPad.
Mr Macrae. Mon, 5 January 2015
Mr Gow. Sat, 20 December 2014
More rapid response to eamils would have been good as was on short time-scale. Repair doen very promptly and efficiently, staff very polite and courteous
Mr Pitt. Mon, 15 December 2014
Very friendly - explained (and showed) what the problem was and then fixed it.
Ms Baxter. Mon, 15 December 2014
I have already mentioned your name to others as I was so impressed by the attention I received.
I was kept informed by email and phone calls and the repair was carried out very quickly.
Ms Tait. Sat, 6 December 2014
The service I received was extremely good and would highly recommend to others to use. The knowledge of the employees was fantastic, and my product that I handed in to be fixed was ready so fast and I felt confident in the employees. Top class service.
Mr Spierce. Thu, 4 December 2014
Quick service. Less than 24 hours and It was back in my hands. Great service guys
Mr Adamson. Mon, 1 December 2014
Have used simplyfixit for several years to keep computers on the straight and narrow. Then recently looking for someone that would repair GHD's. They do! Flat rate, good value and ready the next day. They are now heating up as they should.
. City Edinburgh Council. Thu, 27 November 2014
Invoice No. ***
back camera and battery issue fixed and phone ready for pick up really quickly. Ordering procedure simply to use. Would definitely recommend and use this service again.
. City Edinburgh Council. Thu, 27 November 2014
Invoice No. ***
Faulty SIM card holder and cracked screen fixed and phone ready for pick up really quickly. Ordering procedure simply to use. Would definitely recommend and use this service again.
. City Edinburgh Council. Thu, 27 November 2014
Invoice No. ***
Cracked screen fixed and phone ready for pick up really quickly. Ordering procedure simply to use. Would definitely recommend and use this service again.
. City Edinburgh Council. Thu, 27 November 2014
Invoice No. ***
Cracked screen fixed and phone ready for pick up really quickly. Ordering procedure simply to use. Would definitely recommend and use this service again.
Mr Smith. Fri, 31 October 2014
First rate service
Ms Cumming. Thu, 30 October 2014
Excellent service, knowledgeable and polite assistant gave all the information required without being patronising.
Fast repair and very good service, much more helpful than the Apple store across the road .
Mr. Horan. Thu, 30 October 2014
Second time using simplyfixit at Waverly Steps, Edinburgh. Outstanding service
Mr Hamblin. Wed, 29 October 2014
I'm very happy with the service at Simply Fixit. I've had an iPad and a Macbook Air repaired there. The iPad was straightforward but the Macbook air needed testing and assessment. The information provided during the process was excellent and the fix was done to time.
Ms Miles. Mon, 27 October 2014
The only thing is that it wasn't clear until I went to the shop that you fixed other brands besides i products.
Mr Rees. Sun, 26 October 2014
Prompt and polite service.
Mr Allen. Mon, 20 October 2014
I can't suggest any improvements. I was completely happy with the service I received. Your technician was really helpful and knowledgeable, which inspired my confidence. I would certainly use your service again, and recommend to friends.
Mr Brown. Sun, 19 October 2014
Mr Mackinnon. Wed, 15 October 2014
I thought the service was 'can do', straightforward to deal with and completed within a reasonable timescale. I would recommend the service to others.
Mr Linkston. Mon, 13 October 2014
Extremely happy with the service.
Mr Kirk. Fri, 10 October 2014
I've used Simply Fix It too often, and can't reccommend them highly enough. The clue is in their name. The staff are excellent, they are cost effective, and , well, in my experience, they simply fix it! I highly recommend them
Mr Stewart. Thu, 9 October 2014
Easy to book in, ready when promised. Great service
Ms Smith. Wed, 1 October 2014
Service was great, incredibly quick and Iphone looks and feels brand new!
Ms Goldberger. Sat, 27 September 2014
Unfortunately my phone was not fixable. I had the battery replaced with SimplyFixIt (at the same shop) in June, and the problem only got worse, so I was convinced it was something to do with the 'wiring'.
I went to explain this and the battery got replaced *again* and the charger point was replaced too (which was apparently *free of charge*, when I was told this would be what was getting replaced in the first place, not the battery). I paid another £49 for this, so that's just shy of £100 to have my unfixable phone, not fixed.
The problem persists, and I was told after going back again, that there was nothing they could do, the motherboard would need replacing, i.e. a new phone. Feel a little fleeced if I'm honest, I had to pay upfront this time, and the problem wasn't fixed, nor was I reimbursed. They said that they would buy the phone off me in the future for spares, if I should choose to do so.
Ms Mackinnon. Tue, 16 September 2014
The service I received was first rate. My ipad was repaired in 24 hours for a very reasonable price and it looks as good as new. The shop opening hours are a major plus too making it very easy to go before or after work. Both members of staff I dealt with were polite, friendly and professional and more importantly were not patronising. Cannot recommend highly enough.
Mr Devaney. Mon, 8 September 2014
All very good except phone was damaged in my view
Response upon phoning to report it was not.
Mr Doig. Sun, 31 August 2014
Quick repair on a cracked screen Iphone 5. Slightly more expensive than other repair shops, quicker than sending away for repair. Had various bad reports of repairs done in shopping centres. Simply Fixit seemed more professional in having Apple certified engineers. Received a text when phone was ready.
Mr Stark. Sat, 30 August 2014
My iPad had to be repaired within 24 hours to fit in with foreign travel. Your *** shop said they could do it and they delivered on that promise. As I said to the shop assistant, excellent service.
Mr Campbell. Sat, 30 August 2014
Quality service; fast, friendly, and the best deal in town!
Ms Saxby. Mon, 25 August 2014
As I live in Dalkeith, I tried that branch first when my computer stopped working with only 4 days left before I had to hand in a 10,000 word dissertation.
The man in Dalkeith was not particularly helpful saying that it would take a week for him to look at it. He recommended the Waverley Steps branch and they were brilliant.
They fully explained that it might not be possible to resurrect it before taking the computer but by the end of the day it was fixed!
Mr Davies. Sun, 17 August 2014
The service was good & quick & on a Sunday morning
Was a long way from home & needed my phone repaired & it was all done in 1 hour , very pleased
Mr Lawrie. Sat, 16 August 2014
I was impressed with the speed and efficiency of the staff who seemed to take an interest in attending to my computer problems. - THANKS
Mr Ross. Tue, 12 August 2014
Excellent service at the two branches I used. Problems I had were largely caused by my ignorance. Communication with me was excellent although initially it was rather assumed I know more than I do.I realise that they would not wish to think they are patronising but people like me need spoon feeding. How staff can tell the difference between the computer savvy and the ignorant I can't imagine! All I can say is that I am finally delighted with the repairs etc. which were done for me.
Ms Currie. Tue, 12 August 2014
First class efficient service and I would recommend to anyone.
Mr Temim. Tue, 12 August 2014
great service and very cheap.
I had a problem with my iPhone screen. I dropped it off in the morning and four hours later I received a text that my phone was ready for pick-up. Thank you!
Mr Garbett. Tue, 5 August 2014
I took my MacBook Pro in with a dodgy hard drive and was hugely impressed with both the service and the eventual replacement of said hard drive with all data preserved. Both the service and communication were top class all the way
Ms Riddell. Mon, 4 August 2014
Quick, friendly service
Ms Silvey. Fri, 1 August 2014
Great, quick service to replace smashed iphone 5 screen
Ms Smith. Thu, 31 July 2014
Absolutely brilliant. Professional and really efficient. My phone looks like new.
Ms Heenan. Tue, 22 July 2014
Professional service, quick repair and high quality workmanship
Ms Eriksen. Mon, 21 July 2014
We were tourists in *** and needed to have 2 mobile phones fixed quickly. And as tourists we wanted a place where we felt confidence to leave our mobiles. We felt that in the store and after a few hours both phones were fixed and ready to use. Great service.
Mr Griffiths. Mon, 14 July 2014
Ms Currie. Mon, 14 July 2014
Good fast service
Mr Williamson. Fri, 11 July 2014
Excellent service and speedy repair. Would definitely use again in the future.
Mr Fairbrother. Tue, 8 July 2014
Excellent customer service: replaced my computer's hard disk and retrieved important documents that had previously been saved onto the desktop. My computer is now working great. Many thanks.
Ms Doherty. Mon, 30 June 2014
It was all very good - staff very pleasant and helpful and i woudl use you again
Mr Dawson. Mon, 16 June 2014
Mr Knight. Sun, 15 June 2014
The staff couldn't have been more helpful with the knowledge and advice, I would recommend them to anyone.
Mr Kelly. Sat, 14 June 2014
Good customer service,
Mr Bogaerts. Mon, 2 June 2014
I had my Macbook battery replaced. The battery was ordered and installed a couple of days later. Very efficient and special thanks to Kai for everything.
Mr Westgarth. Mon, 2 June 2014
Very satisfied with the job on my I pad air,I will be recommending you to others. Five star job thanks mark.
Mr Moller. Fri, 30 May 2014
Friendly and informative.
Ms Robertson. Wed, 21 May 2014
No other comments
Ms Edge. Tue, 20 May 2014
Ms Oyen. Tue, 20 May 2014
Excellent service :)
Mr Elston. Tue, 20 May 2014
Very courteous and quick service.
Mrs Oliver. Sun, 11 May 2014
Have already recommended the company to a friend. Was very pleased with the service I received especially as it was on a Sunday afternoon.
Ms Somerville. Fri, 9 May 2014
friendly service, said it would take 3 to 4 days as they were busy but got a call the next day.
Ms Mcarthur. Thu, 8 May 2014
Excellent,prompt and courteous service. I had a broken iPad screen replaced and was entirely pleased with service , including the timeframe and the fact that I received a text to tell me that job was completed. Full explanation given of what had been involved, and assurance that any associated problems would be fixed free of charge. Same branch has also provided simple technical support in the past free of charge and in very pleasant fashion which is what encouraged me to use the branch for the major repair when required.
Ms Cremona. Fri, 2 May 2014
Brilliant and quick service - very professional and reasonable price. Excellent customer service, staff was great and kept me informed. Would definitely recommend. Thank you Simplyfixit.
Mr Hay. Thu, 1 May 2014
Bit slow getti g part otherwise superb
Mr Wisken. Wed, 30 April 2014
Very fast and friendly service.
Ms Milne. Mon, 28 April 2014
Very helpful and knowledgeable. I would recommend.
Mr Ward. Mon, 28 April 2014
Quick and professional service.
Mr Cairns. Sat, 26 April 2014
Good customer service and excellent workmanship. Staff very polite and helpful at all times. Very impressed all round.
Mr Cameron. Sat, 26 April 2014
Mr Timms. Sat, 26 April 2014
Great service, well explained, delivered on time and best of all no appointments or ques. Would use them again and happily recommend them to my friends.
Mr Nugent. Fri, 18 April 2014
Quick and efficient repair
Ms Black. Fri, 11 April 2014
We brought our daughters ipad to be repaired as she had cracked the screen and it wouldn't switch on, this is the second one we have brought in, and wouldn't hesitate in the future. The service we received was excellent, we were quoted 4 days for repair as they were very busy it was ready in 2. The staff are always friendly and happy to help. I would strongly recommend them.
Mr Campbell. Wed, 9 April 2014
Brilliant fast at a good cost. Can't ask for more....plus excellent service.
Ms Leslie. Sat, 22 March 2014
It was excellent service and jack was first class - extremely helpful, as was all the staff. Would have no hesitation in recommending Simplyfixit to our friends and family.
Ms Mitchell. Tue, 18 March 2014
Very good advice and service from staff. Only thing that let them down was they didn't contact me as agreed to advise my phone ready for collection. I waited for contact then decided to return to shop. I found that my phone had been repaired and was ready for collection but they hadn't contacted me.
Mr Epton. Tue, 18 March 2014
Very useful and informative.
Mr Traub. Mon, 17 March 2014
Took my Iphone 5 to simplyfixit. They were able to fix the issue within 1 hour which was great. It was a slight leap of faith as I had to pay £49 up front regardless if the phone could be fixed or not. I would then have had to pay extra should further parts be required. Im unsure wheather this issue was worth £49? All in all a good service. The guys were helpful and quick. Would recommend to friends.
Mr Fay. Mon, 10 March 2014
Both the customer service assistants I dealt with were polite, knowledgable and friendly. The repair itself was completed in the time I was told to expect and for the price I was quoted. The only (minor) negative I have is with the Edinburgh premises themselves, which are not the easiest to find and are not very large. With just three customers in there at the same time it began to feel rather crowded...
Mr Rossi. Sun, 9 March 2014
Mr Black. Sat, 8 March 2014
Very satisfied with service received and would definitely recommend simply fixit. Repaired broken ipad screen the same day without being prr arranged.
Mr Gillies. Thu, 6 March 2014
Both *** and i think the Polish gentlamn was *** were excellent at the *** Branch. It was a little expensive but good attentive service.
Mr Honeyman. Tue, 4 March 2014
Friendy chap sorted my laptop and waived the standard minimum fee as only a new power lead was needed. Very pleased.
Mr Hollins. Mon, 3 March 2014
lack of customer care all about how much you can charge
Ms Jeynes. Fri, 28 February 2014
This service was excellent from the beginning until the end . The repair of my precious GHDS was very quick and done very well!! excellent service - thank you
And nice people to deal with, letting you know every set of the process!
Ms Page. Fri, 28 February 2014
Very satisfied with simplify it service, handed in my ipad lunchtime the one day and picked it up the next. Received texts from them letting me know how things were doing, can't fault them and would use again no problem.
Mr Dunnet. Tue, 25 February 2014
I have found that your service to me has been
of the highest quality .on all my visits ,
And highly recommend. Your services to my friends
Mr Turnbull. Tue, 25 February 2014
I would definitely recommend your company. The service was great and my iPhone screen was replaced the same day. The opening times were very useful as it allowed me to drop my phone in before work and pick it up after work.
Ms Brunn. Mon, 24 February 2014
I have nothing to complain about. Service was excellent.
Ms Whitworth. Sat, 22 February 2014
Very helpful, knowledgable with good customer service.
Ms Harkness. Wed, 11 December 2013
The order procedure was excellent and the salesman was very helpful and knowledgable - I would definitely recommend your services to my family and friends. My son was delighted as he got his MacBook back in 2 days.
Ms Strand. Wed, 11 December 2013
Ms Hall. Wed, 11 December 2013
Very satisfied with service.
Ms Preston. Fri, 6 December 2013
I thought that this service was outstanding! The guy I spoke to was so lovely, and I had my broken straightners back,good as new, within a day! Worth it!
Mr Sudron. Mon, 4 November 2013
very helpful and speedy service
Mr Wadelin. Sat, 2 November 2013
Had my iPhone 4S screen replaced after I dropped and cracked it. Very satisfied, quality components, cannot tell it has been repaired.
Ms Stanton. Sat, 2 November 2013
I found the service very good.
Mr Fox. Wed, 30 October 2013
Very satisfied. Top notch team.Fixed my phone within an hour at a very good price.Highly recommended
Mr Mendomo. Mon, 28 October 2013
Everything was perfect ! Quick, cheap, friendly ! Perfect !
Ms Tulloch. Wed, 23 October 2013
I would recommend your company. Good explanation of the cost and why screen had broken. The repair was completed quickly and we were notified immediately it was ready and had it back within a few hours.
Mr Jayne. Tue, 22 October 2013
before accepting the order the technician was very good in checking what the problem was and whether it was anything out of the ordinary.
Mr Le. Mon, 21 October 2013
I was pleased that I was not charged when it turned out your staff were not able to fix my disk drive.
Ms Macdonald. Fri, 18 October 2013
Very professional, knowledgeable and courteous service.
Ms Macsween. Mon, 14 October 2013
Very helpful, professional and efficient. Worth the extra few pennies for a screen fix. Would definitely use again.
Mr Macrae. Mon, 14 October 2013
Explained everything in detail and answered questions over the phone.
Ms Calder. Mon, 7 October 2013
*** was very professional in his dealings with us.
Ms Mclennan. Sun, 6 October 2013
I was fully satisfied with my service and would recommend it to all my friends.
Ms Archibald. Sun, 29 September 2013
Very helpful advice. Guys know what they are talking about.
Ms Carbery. Sat, 28 September 2013
Service was excellent and everything was explained during the process Would definitely recommend Simplyfixit to my friends
Ms Hill. Thu, 5 September 2013
Prompt efficient service that makes things work
Ms Diamond. Tue, 3 September 2013
great service and repair finished and delivered ahead of schedule
Ms Barbour. Sat, 31 August 2013
the service was exellent and very quick and professional. The staff were clearly knowledgeable and professional and fixed my phone.
Ms Grant. Tue, 27 August 2013
home button now wobbly and speaker mesh on iPhone was not aligned when returned to me. good work on iPod
Ms Devine. Wed, 21 August 2013
I found the service quick and professional.
Ms Lloyd. Sat, 17 August 2013
Very happy with service provided.
Ms Semple. Fri, 16 August 2013
Customer service and actual delivery of the product just excellent, couldn't fault them!
Mr Fitzpatrick. Mon, 12 August 2013
missed sending first text by a couple of days otherwise first class service
Mr Dongen. Sun, 11 August 2013
We would recommend you to others.
The service was quick and very good.
Mr Gemmell. Sun, 11 August 2013
Ms Hall. Wed, 17 July 2013
Very helpful and efficient Nothing was too much trouble
Mr Goldblatt. Tue, 16 July 2013
Very satisfied. Alex at Waverly station was professional, courteous and showed great customer care.
Ms Adams. Tue, 25 June 2013
The team was friendly but what let my experience down was that my broken iPod wasn't tested before collection, meaning I had to turn on my heel to take it back again for further work. The staff were very good about getting that done quickly though, and did apologise for the remaining issue.
Ms Cooke. Mon, 24 June 2013
I would absolutely recommned you - the service was prompt and efficient and each step was explained along the way.
Mr Forster. Mon, 17 June 2013
1st class professional service throughout.
Mr Ross. Wed, 12 June 2013
Put in my GHDs 12/06/13 and I still dont have them back. Fist of the wrong fuse was ordered and it took 5 days for another to arrive then I was advised that one of the plates would not go back on so another plate had to be ordered. Appreciate that all in the on off cost but has you advertise a next day service cant see how this can be done when you dont store parts and have to ordered them in. Awaiting text confirmation to confirm when I can pick up
Ms Tait. Thu, 6 June 2013
Only problem was no nearby parking at Waverley Market, but manageable.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.