Reviews of SimplyFixIt

4 Waverley Steps, Edinburgh, EH2 2EH
4.7 out of 5 stars, based on 585 reviews

Recent customer reviews of SimplyFixIt at Waverley Steps


Very pleased with the speed of the replacement drive so happy with the work apart from the fact that it took
longer than I was initially led to expect.


I received excellent service at your shop on ***, Edinburgh. I called in with my iPhone 4S as the battery had expanded a little which I was concerned about and was told it could be removed and a new battery fitted this was done and I was contacted within a couple of hours to collect it. This saved me losing all the information, apps and music on my phone which I hadn‘t been able to save to iCloud as I didn‘t have my own Wi–Fi. I have now saved to iCloud using my friend‘s Wi–Fi. I would certainly highly recommend you to friends ad family. If I had gone to Apple they didn‘t have batteries for my old phone any longer and they would only dispose of my phone. So you have enabled me to save data which I can download to a new phone shortly. Thank you so much.


Satisfied with service. Would recommend.


I had a great experience at the Waverly steps location. The gentlemen were very helpful and informative and fixed my laptop as quickly as they could. I also found the cost was to be very reasonable for the service.


Fast, efficient, friendly service


I bought a refurbished iMac and had excellent service from the *** steps shop.


Very satisfied with the member of staff that day and the service provided. Oh, and the new screen is excellent


All in all though , generally good professional service


I’ve used SimplyFixIt several times now, and they always provide a fast and professional service.


*** was very helpful and friendly with my iPhone repair.
I had a water damaged phone that also had some screen issues and charging issues. All of which were repaired for a suitable price that I was very satisfied with.

Highly recommend this service!

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

SimplyFixIt customers have left 5429 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.