Reviews of SimplyFixIt

4 Waverley Steps, Edinburgh, EH2 2EH
4.7 out of 5 stars, based on 622 reviews

Recent customer reviews of SimplyFixIt at Waverley Steps


The best customer service and fast repair mobile phone in town. Thank you.


Great service again from Somply Fixit, handed in my iPad for new glass screen and it was fixed by the following day, excellent service and friendly, polite and efficient staff 5 star.


Very helpful technician


Terrific service, great advice and assistance, would recommend to others.


Very efficient, did what they said. Also very informative!


This is the fifth time I‘ve used SimplyFixIt for both iPhone screen replacement and battery replacement. They are consistently prompt and professional in their service. This time I submitted my iPhone 6S+ for battery replacement and unfortunately they admitted the screen cracked during replacement so they replaced the screen too free of charge while the battery replacement cost £***. Function greatly improved. Many thanks..


Friendly and helpful customer service. Satisfied with the fix and the price!


The Waverley shop in Edinburgh was a pleasure to deal with. Very helpful and resolved my issue promptly. I would definitely recommend using their services for mobile phone issues. Thank you.


My provider was *** and I found him helpful and fairly knowledgeable. He was able to admit when he was not sure of a fix and he made efforts to check up the details and reattempt a solution.
Not everyone working in the store was patient, approachable or pleasant. At least two others were outrightly impatient in dealing with me and behaved as if I had no knowledge of what I was talking about and they attempted to argue over and above my concerns.
That was a put off. However, *** attitude changed my first impression.


Service was quick and excellent and advice was very helpful.

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

SimplyFixIt customers have left 5910 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.