Recent customer reviews of SimplyFixIt at Waverley Steps
Mr Lumby. Thu, 8 August 2019
Great service and a good price too for what happened to my MacBook Air. Thanks again!
Mr Simpson. Thu, 8 August 2019
All round satisfaction; excellent staff at the *** outlet in ***. Myself and other family members will continue to use this shop as our first port of call for all our computer problems.
Ms Peter. Wed, 10 July 2019
100% satisfied with service
Mr Wright. Tue, 9 July 2019
The guys who I dealt with in the Waverley shop were absolutely excellent. Welcoming and a credit to your store.
Mr Robertson. Thu, 4 July 2019
Everything was good for me. Thank you
Mr Mclaren. Wed, 3 July 2019
Quick turnaround and a professional service from Bartek and the team at Waverley.
Mr Scambler. Sat, 29 June 2019
The gentlemen who work at the Waverly Steps outlet are excellent. Polite, helpful and efficient, their service is without fault
Mr Ross. Mon, 24 June 2019
Yes, we would definitely recommend Simply Fix, we think you you do an excellent job at a very reasonable price.
Ms Shillinglaw. Sun, 9 June 2019
Excellent and prompt service with very helpful staff would highly recommend
Mr Chrzaszcz. Mon, 3 June 2019
Easy peasy lemon squeazy
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.