Recent customer reviews of SimplyFixIt at Waverley Steps
Mr Sutherland. Fri, 20 November 2020
Great service, recommended
Mr Thomson. Sat, 14 November 2020
Amazing work! Very professional and done in under an hour !
Mr Mcomish. Fri, 13 November 2020
I cannot adult this excellent service
Mr Kinross. Wed, 11 November 2020
Service was excellent and. I will recommend the company to any friends who may require the services you provide.
Ms Manson. Sun, 8 November 2020
Knowledgable, professional, trustworthy and speedy service.
Ms Pouget. Wed, 4 November 2020
Quick, efficient, helpful staff. Very happy!
Mr Morrison. Sun, 1 November 2020
SimplyFixIt efficiently replaced my iPhone screen
Mr Crawford . Sat, 24 October 2020
A very reliable, no hassle experience.
Mr Bowman. Tue, 20 October 2020
Superb. Apple store told me my MacBook was a goner and not even worth a trade in value. SimplyFixIt had it practically overnight and it working good as new for £99.00. Couldnt ask for a better service.
Ms Faux. Tue, 13 October 2020
Both *** and *** at the *** branch were exceptionally helpful. I almost bought a new Mac book but after speaking to *** I realised that my older one could be given an update and last a bit longer rather than forking out £1000. I left the MacBook with them for a few days and they kept me updated as to what was needed and how much it would cost. I now have an upgraded OS system on my Mac and can use it for everything I need.
I would readily recommend this company and would not hesitate to use them again!
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.