Recent customer reviews of SimplyFixIt at Waverley Steps
Small. Thu, 2 March 2023
Excellent service and quick!
Haszeldine. Mon, 27 February 2023
Attentive staff. Polite and informative. Focused on the questions and provided accurate estimates. Dropped off iPad and collected next day( fixed as promised. No drama
Devine. Wed, 22 February 2023
Great service as always - handed my phone in to replace the charging port and it was ready within a few hours.
Timothy. Wed, 8 February 2023
Easy process and very good customer service.
Paabor. Fri, 20 January 2023
Excellent service and repairs.
Ms Macdonald. Fri, 6 January 2023
Very helpful staff very friendly and clear communication
Duffy. Mon, 2 January 2023
I brought my iPhone to the store down Waverley steps because the charger port was broken and it was repaired by the next day.
A fast efficient friendly service, I would recommend this place and use it again as I know how expensive the apple shop is .
Harma. Thu, 29 December 2022
We have received only kind, courteous attention and no-quibble and entirely satisfactory after-care, where needed. I should highly recommend SimplyFixIt.
Ma Reid. Thu, 29 December 2022
Fast, efficient, friendly! Great service
Macdonald. Thu, 22 December 2022
Very friendly and helpful and have twice fixed my MacBook at a reasoned price after Apple told me I needed a new one.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.