Recent customer reviews of SimplyFixIt at Waverley Steps
Mrs Miller. Thu, 27 August 2020
Prompt efficient service
Ms Mitchell. Thu, 13 August 2020
Fantastic service really helpful staff and very informative will use again and would definitely recommend
Mr Williams. Wed, 29 July 2020
I was quoted three different prices for screen which was a bit odd one by email one by phone the last one I got was the cheapest in the shop so went with it. Very good service the guy was great
Mr Allardyce. Sun, 26 July 2020
Mr Ayre. Thu, 23 July 2020
No improvement to suggest service was good and the technician was very helpful
Mr Bossiere. Sun, 19 July 2020
Very prompt and efficient service. They said it would take 2 hours to replace my broken screen on a Sunday and they contacted me 2hrs later to say it was ready. My iPhone looked like new and is working perfectly.
Ms Maguire. Sat, 18 July 2020
My experience was wonderful, the technician took the time to Find a particular problem with the phone, solved it but couldnt so I was to bring it back when that had the parts and he would fix the button free of charge I was so pleased they were back in business after lockdown they are my go to when I have a problem with my iPhone thank you ***
Mr Hookway. Fri, 17 July 2020
Absolutely recommended. Timely and professional assistance on what could have been a difficult problem has provided new life for my daughter‘s ageing macbook. The old stuff is better, if you can keep it running.
Mr Yates. Sun, 15 March 2020
Great service. Friendly and quick! Great that they text when the work is done and device ready to collect.
Ms Tynan. Mon, 2 March 2020
The advice and service provided by *** was exactly as I would have wished given the problem I was having with a fairly new laptop.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.