Reviews of SimplyFixIt

SimplyFixIt
22 Raeburn Place,Stockbridge Edinburgh, EH4 1HN
4.7 out of 5 stars, based on 1051 reviews
 

Recent customer reviews of SimplyFixIt at Stockbridge

5

The staff at the *** branch were absolutely superb. Extremely professional and customer focused. They kept in touch with me throughout and the job was incredible. Would definitely recommend.

5

Had problem with iPhone. Firstly the assistant suggested how I might fix myself so not to incur expense. I was unable to do so. I went next day and it took a while and a couple of calls so clearly I couldn’t have done it. Extremely pleased.

5

Everything OK

5

Mini I–pad repair @ your Store in Stockbridge, Edinburgh

Excellent prompt service and very helpful staff

5

I went in for help with upgrading my iPhone but while I was there the eagle eyed technician spotted a very serious problem with my Macbook which I had brought along to assist with the upgrade. It ended up being a more expensive visit than anticipated but pre–empted a far more catastrophic outcome. Top marks for technical competence and for a very speedy resolution of both issues. I can‘t recommend SimplyFixIt too highly.

5

Quick efficient helpful

4

Service was quick

5

Very happy with the service, especially the speed.

5

Great service—knowledgeable staff. Quick & easy

5

SimplyFixIt was more that helpful. Colleagues listened courteously and carefully to my problem, took time to explain what could be done about it, the time needed to do this and the cost involved. They then carried all this out expeditiously and to my satisfaction.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

www.yelp.co.uk

www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.