Recent customer reviews of SimplyFixIt at Stockbridge
Ms Hutchinson . Tue, 30 July 2019
The staff I met were friendly and helpful and the service was well–organised and efficient.
Ms Staniforth . Tue, 30 July 2019
Ms Greenwood. Fri, 26 July 2019
Staff are always friendly, helpful and extremely competent.
They also look for solutions that are the least cost.
I would recommend SimplyFixIt for any computer or phone problem.
Mr Arends. Sat, 13 July 2019
excellen as usually
Ms Gauld. Sat, 6 July 2019
No improvement to suggest. Service was brilliant and efficient. Very professional I knew I will get the quality of service as I used it before and would always recommend thank you
Mr Buckland. Fri, 5 July 2019
I have always found he staff at SimplyFixIt very knowledgable and helpful. I would not know how to improve the service.
Mr Murray. Thu, 27 June 2019
Staff who understand your problems and can advice on the best way to proceed have proved very helpful
Ms Ross. Thu, 20 June 2019
I recently bought a printer from SimplyFixIt. The type and the price are right for me. Poor health prevented me from going the shop to pick it up. They don‘t normally do deliveries so I was indeed grateful when one of the guys brought it to me. I would certainly recommend them.
Mr Goodall. Wed, 19 June 2019
My computer was evaluated and the repair was carried out very quickly. However when I went into the store it turned out that although things were quicker, the main reason for my asking for help had not been fixed, when this was discovered, it was fixed very swiftly and at no extra cost. The people in the shop are so easy to talk through problems with, that it makes it a real pleasure to come in.
Ms Russell. Mon, 17 June 2019
Very pleased with the service of my laptop at Stockbridge branch. We use this branch for all our computer and iPhone problems/needs. Mariusz, the manager, is excellent.
My only reservation is that the assistant who served me when I first went to collect the laptop tried to get me to buy additional storage, as well as upgrade my hard drive, when I knew I had almost half my laptop‘s capacity remaining. I presume he was on commission.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.