Recent customer reviews of SimplyFixIt at Stockbridge
Mr Buchan. Fri, 8 October 2021
Service was quick and efficient, they seem trustworthy, a bit more so when it comes to getting your precious iPhone fixed or a new battery fitted than your average high street ‘phone repair shop!
Mr Tod. Sun, 26 September 2021
Needed a screen replaced and repaired done within two hours
Gentlemen in shop was very helpful excellent service.
Mr Parkinson. Sat, 25 September 2021
No suggestions for improvement, satisfied with order procedure, would recommend you to others.
Mr Byrne. Thu, 23 September 2021
Keyboar repair on MacBook air. Clear pricing and communication throughout. Identified problem, suggested solution and repaired in a timely fashion for less than it would have coated elsewhere and saved us having to stump up for a replacement. Thanks.
Ms Duncan. Wed, 22 September 2021
All the staff were polite and helpful. One problem was solved easily (computer slowness) but the other, which is intermitent, has improved but not gone away. This is a difficult area and I don‘t know what can be done about it if the computer doesn‘t fail in the repair shop.
Ms Durham. Sun, 5 September 2021
Quick efficient service.
Mr Flemimg . Wed, 1 September 2021
This would be a 5–star review apart from the fact that Avast Anti–Virus was installed when I asked for it not to be. As the job was being logged in, your technician said that it was the norm to install Avast AV, and was this OK. I said that it was not OK, this was noted. The computer came back with Avast installed anyway. It was removed as soon as I reported this.
Mr Ogilvie. Mon, 30 August 2021
A very helpful set–up. Procedures and professionalism are excellent, strong recommend.
Mr Bennett. Mon, 30 August 2021
Professional service. Listened and took notice. Quick too.
Ms Smith. Sat, 28 August 2021
Helpful overall. I would have preferred to have been given the option to give payment AFTER the repair to my laptop had been done
In the end not all the work was possible to complete, so I had to wait a few days for money to be refunded into my account.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 5553 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.