Recent customer reviews of SimplyFixIt at Stockbridge
Ms Nickerson. Sat, 14 March 2020
Excellent and rapid service and very flexible on payment / collection arrangements during COVID19 self isolation. Only issue was I did not fully understand price. The price quoted at the store must have been for labour as there was an additional part making final bill higher than expected. This is fine if needed but could have been clearer.
Mr Rodriguez. Fri, 13 March 2020
very professional team, the job on my computer was done as per time schedule and I am very satisfied with what has been done with my computer, I would highly recommend SimplyFixIt.
Ms Fulford. Mon, 9 March 2020
Friendly, helpful and fast. Would definitely use again.
Mr Wylie. Sat, 7 March 2020
Very helpful and considerate and patient to someone who has limited knowledge of computers etc.
Ms Tremmel. Thu, 5 March 2020
SimplyFixIt came to our rescue once again. The Stockbridge shop staff are super friendly and welcoming They give professional advice with an air of confidence and hope when all seems bleak. Charges are totally reasonable and I cant recommend the team highly enough.
Mr Duncan . Tue, 3 March 2020
Excellent response and a quick turnaround to repair a phone.
All done for the quoted price and on time.
Happy to recommend
Mrs Dobson. Tue, 3 March 2020
Very helpful as always
Ms Lamb. Wed, 26 February 2020
The process of getting my MacBook Pro fixed was painless. Courteous and efficient staff, who went out their way to assist.
Will definitely be using the service again.
Ms Grendene . Wed, 12 February 2020
I am very satisfied with the professional service and advice I received, really helpful!
Mr Redman. Tue, 11 February 2020
I was satisfied with the technical diagnosis of the problem I was having with my phone. I am pleased with the outcome. I felt that the staff were clear and did not try and sell me anything unnecessay.
I shall reccomend ‘SimplyFixIt‘ as that seems to be just what you do.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.