Recent customer reviews of SimplyFixIt at Stockbridge
Ms Cartwright. Sat, 29 August 2020
Super quick to answer phone and to fix my phone. Have used before and will use again.
Nit picking for improvements would be the length of time at the till, in my case down to the use of printer for hard copy receipts. Not ideal when the printer doesn‘t work or runs out of paper! Electronic is the way to go!
Mr Laird. Fri, 28 August 2020
I have used them several times and the service has always been prompt and successful.
Mr Bill . Wed, 26 August 2020
The most important thing to me was the service rendered on
Entering the shop being greeted with a friendly smile and a listening
The process of the fault finding was explainsd in full and the the
Operative did ask if I wanted anymore information,
I had already had a new hard drive installed in a laptop that failed
Four years ago and up to date still in full use at that time I was very
Impressed with the charge applied which was in my opinion good
Excellent service and professional staff Would Certainly recommend to others
Ms Phelan . Mon, 24 August 2020
Personal and helpful service. Staff were friendly and kept me updated on repair of my GHDs.
Will use again
Ms Milligan. Fri, 21 August 2020
The entire process (replacing the smashed face of my iPhone) was made extremely easy by the colleagues in your shop. They were extremely pleasant, courteous and professional and completed the job for me very quickly—I need this phone for my business. I also thought that it was excellent value for money.
Mr Loup. Wed, 19 August 2020
Prompt, friendly, professional service as usual. Wouldn‘t trust anyone else.
Mr Carson. Tue, 18 August 2020
Took care of my repairs in a timely and professional manner. No complaints!
Mr Bruce. Mon, 17 August 2020
I‘ve been using SimplyFixIt now for over 5 years and have had mutiple products repaired there. iPads, iPhones, Macs etc and they are always welcoming, honest, efficient and best of all good value. Despite having Applecare, I never bother using Apple to fix a product as the process is so laborious and time consuming. At SimplyFixIt, you‘re in and out same day and depending on the repair if you‘re not waiting a few hours, you will at most you have a day or two to wait for complex repairs. I can‘t recommend them highly enough.
Ms Carnegie. Fri, 14 August 2020
Good service as always
Ms Greenwood. Fri, 14 August 2020
I have used SimplyFixIt several times and will continue to do so whenever I have a problem with technology. *** and his team in *** are polite, efficient and very competent. They keep you informed of the progress of your repair and explain any options available to you in a clear way. I would certainly recommend SimplyFixIt
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.