Recent customer reviews of SimplyFixIt at Stockbridge
Ms Becucci. Mon, 3 June 2019
Very patient and very helpful, they fixed my mac after dropping a whole pint of water on it, they ask questions so that they can understand the issue, and you are covered for a 3 month warranty. Very very good, thanks for you help!
Mr Ogilvie. Sat, 1 June 2019
Mr Seager. Mon, 27 May 2019
I would recommend you to others
Ms Daglish. Tue, 21 May 2019
No needed improvements!
Everything was amazing
Ms Tait. Tue, 21 May 2019
Very efficient and friendly service
Mr Farquharson. Tue, 21 May 2019
Excellent. Clearly knowledgeable, efficient, on-time and transparent about charges.
Mr Kenicer. Sun, 19 May 2019
Great customer service and fixed the problem quickly.
Mr Milne. Sat, 18 May 2019
I was fully satisfied with the service I received at the Stockbridge branch. The customer facing staff member immediately understood the problem I was having with my machine, at my request recommended a great back-up device, and contacted me early the next day to advise a further problem they had encountered. The computer was ready when they said it would be, and at a reasonable price; and it has given me no trouble since. I will certainly use SimplyFixIt again.
Ms Durham. Sat, 18 May 2019
Highly efficient and knowledgeable. Friendly and trustworthy. I have recommended the Stockbridge branch to a number of friends.
Ms Scott. Thu, 16 May 2019
i had excellent service from beginning to end, I took my Macbook Pro to Stockbridge for diagnostic report and within one day received call telling me what needed to be fixed. The following day i got a message to say my laptop was ready to be picked up. I have a 3 month guarantee to make sure everything is running smoothly
Mr Fraser. Thu, 9 May 2019
Work was priced and carried out with all testing done in my presence on completion. Very polite staff who appeared very knowledgeable and helpful. Work was carried out quickly and to date performance of both my laptop and desktop has improved considerably.
Ms Brading. Thu, 9 May 2019
Very helpful however the person who served me just pointed out the negatives about my phone & didn't offer solution until I asked. He couldn't give me the information I asked for regarding the new battery he installed at vast expense. However the new battery has much improved use of my phone & I'm very grateful.
Mr Hutcheson. Sun, 5 May 2019
The whole experience was excellent. Thank you.
Mr Young. Tue, 30 April 2019
Laid back professional assistance and service, putting me at ease about using this company. Clearly explained what they would do and how long it would take-including future customer service. Had a few questions after receiving my laptop back, which were politely and highly appreciated. I am very pleased with the whole process of using this company and would totally recommend others to use them. Thank you Simplyfixit.
Mr Anderson. Tue, 30 April 2019
I've used the shop in Stockbridge in Edinburgh a few times. Helpful staff, upgraded the macbook pro from old version to newer SD version and its running far quicker.
Would recommend there upgrades for expensive apple products.
Mr Mcclorey. Sun, 28 April 2019
Very happy with the service.
Ms Goold. Thu, 25 April 2019
Great service and prompt repair of my precious GHDs.
Fixed and a three month guarantee. 😀👏🏻👏🏻
Mr Musgrave. Thu, 25 April 2019
I was incredibly impressed by the service and skills provided by Mariusz and the team at SimplyFixit in Stockbridge. I had liquid damage to a MacBook and already dismissed a very pricey Apple Store option, which did not even guarantee fixing the laptop. The guys at SimplyFixit patiently carried out a full diagnostic and then laid out the repair options I had. Amazing news, considering i thought i had lost the MacBook really. I popped in from time to time and was kept fully informed about the progress of the repair after i decided to go ahead with the team's advice. Now I have a perfectly working MacBook. The cost was much more competitive and sensible than Apple and the tech advice honest and accessible. I also got advice on an irritating issue with an iMac at home that is now working perfectly too. These SimplyFixit guys know their stuff. They are kind, straightforward and happy to explain stuff to you. I for one am very happy I went there and have already recommended them to others.
Mr Grieve. Thu, 25 April 2019
Great service I recommend Simplyfixit
Ms Anderson. Tue, 23 April 2019
Great job carried out very quickly
Mr Frame. Fri, 19 April 2019
I took my Mac into Stockbridge on Friday 19th. It was jamming in Safari and clearly had problem. A new hard drive was recommended. I accepted this.....having no choice but to accept this recommendation. I should say that I was perfectly happy about doing this.
I was told it would be ready on Thursday 25th next. I was told I'd be texted, but even though I phoned and was told it wasn't ready which was ok. I was then texted on Friday 26th and was told it was ready.
The Mac was switched on to make sure all was well. At this stage it appeared that 'Office' wasn't working. Did I have the key? I didn't. So it was suggested that I leave the computer and they would reload from the old hard disc.
I returned latish Saturday to be told that they had been unsuccessful but that the Microsoft Mac help desk would be able to sort it. I took the computer home.
Fortunately, I have a computer literate daughter who was able to remotely fix the issue. In fairness it may be that she had access to information which your staff did not, although my daughter said 'Not so'!
However, had the testing been done before I arrived on Friday I'd have saved myself a bit of travelling! I got the impression that there was a lot on and that to deliver the Mac back on Saturday, they had not had time to do what my daughter was able to do easily.
I may be wrong about that of course.
I'm fine now, will undoubtedly come back with further problems in time. I'd be happy to recommend others but would suggest that they ask if their computer is working on all fronts before collection!
So as requested this is just feedback or food for thought.
The staff were invariably courteous.
Mr Bevreridge. Thu, 18 April 2019
Staff were friendly and efficient. Big improvement in operating speed of laptop.
Ms Horne. Tue, 16 April 2019
I was really pleased with the service I got.
An email was sent to me which definitely helped to encourage me to up grade my computer system and everything is working so much better.
The staff were helpful and the job was done really quickly.
I would definitely recommend SimplyFixIt
Ms Smith. Tue, 16 April 2019
I gave 5 starts as reflects my experience of SimplyFixit Stockbridge. I have benefitted from this support over several years so I was confident to take their advice when purchasing a replacement computer.they are all helpful and polite at all times.
Ms Connon. Tue, 16 April 2019
Ms Jauncey. Sat, 13 April 2019
I was very happy with the service, friendliness and professionalism. Thank you.
Ms Bannatyne. Wed, 10 April 2019
Very direct clear guidance on my options and pricing. No pressure or hard sell. Work was completed very promptly. I am confident that Ill get a few more years out of a laptop I was thinking of replacing.
Mr Canney. Tue, 9 April 2019
I am happy with the service.
Ms Johnston. Mon, 8 April 2019
Staff were professional and gave clear indication of what they were going to do.
Ms Brown. Mon, 8 April 2019
Good efficient service, friendly, helpful staff.
Perhaps my only criticism would be that on collection they didn't seem able or want to give much information about what they had actually done.
Ms Boyd. Sun, 7 April 2019
Excellent, friendly service. Would certainly recommend.
Ms Mccann. Wed, 3 April 2019
Very efficient staff and service. The repair was carried out quickly and done well. I would recommend the service.
Mr Jack. Wed, 3 April 2019
Highly delighted with the service I received. And how very different it was from that of the supplier of my computer just a year ago - the quite useless 'PC World'! (I'll never go there again.)
Your firm was recommended to me by two neighbours, and I have already told them - and other friends - about my good experience with 'simplyfixit'.
Ms Ramage. Tue, 2 April 2019
Excellent and friendly help
Ms Boynton. Sun, 31 March 2019
Quick, efficient , polite, friendly, pyofessional.
Ms Macdonald. Sat, 30 March 2019
We have used Simply Fix it in Stockbridge for several years and can honestly say that every time they have been excellent.
The service is always consistent, professional and friendly.
Their patience with our lack of knowledge on all things IT is a comfort.
We would highly recommend Simply Fix It
Mr Harrold. Thu, 28 March 2019
great service - as always
Mr Harrison. Wed, 27 March 2019
I was completely satisfied with the outcome of my request to clean up my MacBook. The communication with the engineer doing the work was fisrt class.
Mr Ashcroft. Tue, 26 March 2019
Perfect, speedy fix
Mr Wylie. Tue, 26 March 2019
The service (Stockbridge branch) was excellent from start to finish - 5 stars
Mr Jones. Sat, 23 March 2019
Very helpful. Prompt service value for money
Mr Borkin. Tue, 19 March 2019
Very happy and pleased with the service, have been a client for the 6 years that I have lived here.
Mr Aitken. Mon, 18 March 2019
I am entirely satisfied with the service I received. There is one small point that I have learned about today. The DLVA could not access my e mail and forward information that I needed.
This may have nothing to do with your expertise but I thought it worth mentioning
Mr Bruce. Sun, 17 March 2019
Excellent customer service.
Mr Buckland. Mon, 11 March 2019
The assistants were able to give excellent advice and help with showing me how to work certain Mac programmes.
Mr Stewart. Fri, 8 March 2019
My iPhone was repaired within 24 hrs. An excellent service. Very friendly and knowledgeable staff too.
I did not take up the offer to insure my phone because, at £*** pa, it seems pricey.
Ms Lumb. Thu, 7 March 2019
I find the service provided by Simplyfixit very good ...I have only one not so good comment as that is it is often a different member of staff sorting out a repair aand if the computer is n for several days then it is often necessary to repeat everything that needs to be seen to!
However overall service is friendly and helpful and I feel confident that my porbllems will be sorted out by the staff.
I have used the *** branch since it opened.
Mr Payne. Sun, 3 March 2019
Your staff were friendly, knowledgeable and treated me courteously, in a professional manner. The repair was effected quickly and appears to have been completely successful.
Mr Watson. Sat, 2 March 2019
Excellent service! Good information and done quickly!
Mr Neish. Tue, 26 February 2019
Fast efficient service, clearly explained in terms of how and when the work would be carried, and was ready at the time stated.
Mr Grieve. Mon, 25 February 2019
Ms Vandyke. Sat, 16 February 2019
Simply fix-it are always on hand for my family's needs regarding their phones, laptops and ipads. Thank you. My only area of concern is that on one occasion I was sure that the screen repair product I bought was more substantial in terms of time and devices covered than it proved to be; possibly it was a complete misunderstanding but perhaps all staff should be very clear when selling these services. The member of staff who picked up the mistake was very polite and did offer me a small reduction on the screen repair but I had been expecting to pay nothing having bought this cover.
Ms Waugh. Fri, 15 February 2019
Quick, efficient service for my shattered iPhone 8 screen, all sorted within 2 hours.
Mr Hellewell. Fri, 15 February 2019
The shop was busy but the staff dealt with all in a pleasant and efficient way. Although unable to solve my problem took pains to explain the reasons.
4 stars because nobody is perfect.
Ms Buchanan-smith. Thu, 14 February 2019
The people who helped me with my problem were very helpful, at times the service was a bit slow but it was very minor. Overall my experience with SimplyFixIt was very good.
Ms Comley. Thu, 14 February 2019
It would have been good to get a courtesy call to let me know the diagnosis of my laptop. I had to call to chase up what was happening.
Mr Cook. Wed, 13 February 2019
Everything great, only that I have already informed you that my e-mail address has changed!
Ms Wolfaard. Wed, 13 February 2019
Good advise, delivered on time, quick service.
Ms Wolfaard. Wed, 13 February 2019
Easy, no fuss, got delivered on time
Ms Pratt. Fri, 8 February 2019
I was very impressed! They explained everything very well. The work was carried out quickly and my laptop is now as good as new. Highly recommend them.
Ms Gammack. Thu, 7 February 2019
Simply fix it was recommended by a friend, she had such good service, I was delighted with the friendly and efficient manner and particularly keeing in touch with you during the whole process of iPad being fixed
It was very inexpensive excellent service and I am delighted to have my iPad in working order
Ms Armstrong. Wed, 6 February 2019
Great, efficient service. Thought my phone was a goner but so relieved it could be fixed. Many thanks
Mr Meikle. Wed, 6 February 2019
The problem was established in principle on arrival and rectification completed within the time advised. Thank you.
Ms Gilbert. Tue, 5 February 2019
Good communication, reasonably priced
Ms Anamaire. Tue, 5 February 2019
I have already recommended you to my fairly and friends
Ms Durham. Sun, 27 January 2019
Very helpful staff who seem more interested in helping the customer rather than charging unnecessarily. I cannot rate the Stockbridge branch highly enough.
Mr Ogilvie. Sat, 26 January 2019
Helpful and friendly service. I have bought 2 reconditioned laptops from the Stockbridge branch, and replaced a screen on an iPhone with them. Very happy to recommend for good service at a reasonable price.
Ms Lamond. Tue, 22 January 2019
efficient and friendly
Mr Hepburn. Mon, 21 January 2019
The repair took almost three weeks which did not surprise me as there was so much wrong with the computer. Andrew has done a good job and it's now working perfectly which was the whole object. I have now used Simplyfixit three times and have been favourably impressed each time. I have already recommended you to others.
Mr Maccoll. Sun, 20 January 2019
Competent, quick and trustworthy. Not cheap but worth the money.
Mr Anderson. Wed, 16 January 2019
Ms Deans. Sat, 12 January 2019
Friendly service and my GHDs are now as good as new!
Ms Mckenna. Sat, 12 January 2019
Simplyfixit replaced my phone battery, they were clear about the costs, time required, 1 hr and checked they had the replacement. and delivered exactly what they promised. Great service. Thanks
Ms Law. Wed, 9 January 2019
SimplyFixit sorted me out when my 7-year-old laptop died. Initially it was thought that it might just be a software problem, but it turned out that a new hard disk drive was required. They did a great job and managed to retrieve all my files from the old drive. They always kept me informed of the time frames involved, first for the initial investigation and then to do the repair and restore the data. They also went the extra mile by re-installing the printer drivers for my laser printer and Norton 360. It was worth every penny!
Mr Rooney. Tue, 8 January 2019
Helpful patient kind people in Stockbridge store. Really like dealing with them which is surprising as Im usually in computer trouble when I go there!
Ms Mcconnell. Mon, 7 January 2019
They seem to have fixed my laptop OK.
Mr Lees. Mon, 7 January 2019
Mr Young. Sat, 5 January 2019
Calling me promptly when the repair was completed
Ms Laughland. Thu, 3 January 2019
Speedy service, good quality product.
Ms Clayburn. Sun, 30 December 2018
Customer Support is always very good.
Mr Cook. Sun, 30 December 2018
Efficient, pleasant and effective
Mr Asif. Sun, 23 December 2018
Seen same day and problem resolved within 2 working days despite it being Christmas. Would recommend and use again in future.
Ms Eddington . Sat, 22 December 2018
Definitely recommend this company .efficient and effective.My drive was needing changed and was done without any loss of my data or programs and no data corruptions.Plus all round.Loved the staff who all conversed well and did know what they were talking about.
Ms Kochar. Sun, 16 December 2018
The service was terrible. ***'s the guy on reception was useless and would not answer questions re my computer and only did so when I asked to speak to a technician. He was very unhelpfol. The store did not keep me updated and I had to keep chasing
Ms Robb. Sat, 15 December 2018
Very fast fix!
Mr Mclatchie. Fri, 14 December 2018
These guys are very reliable, provide good advise, and can fix things fast. Batteries are 3P, and are not going to be as long-lived as OEM. But I have now relied on them a good handful of times to fix phones or computers - screens, batteries and other hardware. They are 'go-to' kind of guys.
Mr Duffin. Thu, 13 December 2018
I have used SimplyFixit four times now and hey have always been successful if finding the fault and correcting it. It is important to give a clear description of the fault and to expect that the repair will take a couple of days longer than expected.
Ms Beattie. Wed, 12 December 2018
I would recommend to others - in fact already have. Very helpful, transferred all my information from my old computer and willing to take time to show me new features
Mr Arends. Fri, 7 December 2018
Great and commendable service
Mr Crosbie. Tue, 4 December 2018
Thought that they could have contacted me when my appliance was ready, rather than me phoning to find that it was ready
Ms Holt. Mon, 3 December 2018
Very good service provided. I am delighted with the quality of my expertly refurbished Mac. Would certainly recommend you.
Mr Dury. Mon, 3 December 2018
2nd time i have used there services and o rate them 5 stars
Mr Zima. Mon, 3 December 2018
The service was quick and professional...much needed and appreciated as my MacBook Pro is my business. 10 out of 10
Ms Cummings. Mon, 3 December 2018
I had to take my "vintage" Macbook (2010 model) into Simply Fix It at Stockbridge recently to help me with migration from old Mac to new Mac. All data was migrated successfully and I was really pleased with the service and communication from this Company. They offer services that the Apple Store no longer provides so I'm so grateful for their help and would have no hesitation in using them again and would recommend to others. Well done Simply Fix It!
Mr Donaldson. Sun, 2 December 2018
Cant think of any areas for improvement at the moment - iPhone battery changed within 2 hours. Would definitely recommend to others. Will be back soon I suspect for another 2 battery replacements.
Mr Ness. Sun, 2 December 2018
A walk-in repair with two iPhones - cracked screen and new battery : Quick, efficient, ready on time, reasonably priced. Would recommend to others.
Ms Wallace. Fri, 30 November 2018
So delighted that Simplyfixit sorted out my iPad - which would have been a real pain if I'd had to trail off to the Apple shop, where they'd have taken ages to sort out, and charged me a lot of money. Only haven't given 5 stars as their system didn't allow me to pay by card - though my bank couldn't understand why. Wonder whether it was because the email address the iPad was registered in was different from the one I have now. But I always go to Fixit first - and so far they've done just that.....
Ms Murray. Wed, 28 November 2018
Great quick service
Mr Cunning. Wed, 28 November 2018
Excellent service, as usual, from the Stockbridge Branch.
Mr Wood. Mon, 26 November 2018
great service. Under promised and over delivered.
Mr Christodoulidis. Sat, 24 November 2018
The work was done efficiently and quickly. Costs were reasonable and staff very polite and helpful.
Ms Webb. Fri, 23 November 2018
I have given you 4 stars to keep you on your toes!! I am pleased we have simplyfixit in Stockbridge and *** has been not only very pleasant and helpful to deal with but supportive when my laptop was hacked - a very stressful time much eased by your company!
Thank you - ***
Mr Liddle. Wed, 21 November 2018
Communication throughout was excellent and staff were knowledgeable but not pushy.
The problem was solved and upgrade was agreed. Overall a very satisfying experience.
Ms Mustard. Tue, 20 November 2018
Very pleased with service -very helpful and it was ready on time.they texted me to let me know when it was ready-would use them again.
Mr Neilson. Sun, 18 November 2018
Great accurae and well priced service
Mr Becker . Sun, 18 November 2018
My 9 year old Mac had developed a major fault whereby it wouldn't start up (power was getting to all the components but it wouldn't pass the POST - the Power On Self Test).
Despite having sourced the necessary tools & Apple service manual myself to strip down the machine and eliminate many possible causes of the problem, I reached the limits of my knowledge / expertise, so booked it in for an examination & hopefully a repair with SimplyFixIt in Stockbridge.
The engineer struck me as someone who is very methodical & has great attention to detail, which is exactly what was needed in this situation.
The company wasn't always the best at getting back in touch when they said they would, but they spent (I'd like to think) a great deal of time & effort trying to fix the machine.
They had to admit defeat in the end due to being unable to source the required spare parts, but very generously refunded my £*** fee in full.
I'd definitely recommend them for Mac maintenance / repair, and will use them again in future if need be.
Ms Brown. Wed, 14 November 2018
I found the staff to be extremely helpful and professional.
I paid for the repair and was to collect the next day. Within 10 minutes they called me to say they couldn't guarantee the work because of unforeseen damage so would return the phone and a full refund. Appreciated their honesty.
Ms Croan. Mon, 5 November 2018
Great price and super fast work.
Mr Ogilvie. Mon, 5 November 2018
Helpful service, good understanding of the tech, solved problem. Nothing else I can ask for. Will continue to use and recommend SimplyFixIt in Stockbridge.
Mr Black. Mon, 29 October 2018
My MacBook Pro was effectively dead, unable to connect, bugs, freezes. simplyfixit did a fantastic job saving a great machine.
They thoroughly deep cleaned the hard drive and installed the latest operating system, all in four days.
Most definitely five stars.
Top work, thank you.
Mr Mclean. Sat, 27 October 2018
Very efficient service, clearly explained
Mr Rintoul. Thu, 25 October 2018
Great friendly service complete repair totally satisfied
Ms Strachan. Wed, 24 October 2018
Really fast repair and lovely staff.
Mr Inwood . Tue, 23 October 2018
Cracked screen fixed quickly and efficiently.
Slightly irritated by attempts to sell me some sort of insurance but the man accepted my refusal.
Ms Smith. Wed, 17 October 2018
My sister gave me my nieces iphone 6s as apple told her it would cost *** to fix & shed be best to buy my niece a new one, which she did. Simply Fix it got it going again for *** and gave me a discount on a new battery. Im delighted with how the phone is working now and how helpful the guys were at talking me through transfering my sim etc from my old 4S. Thankyou! I regularly take my apple devices to Simply Fix it and am always delighted.
Ms Johnson. Mon, 15 October 2018
The service was good but it does seem a little expensive
Ms Johnston . Fri, 12 October 2018
I liked the fact that the chap who booked in my computer had a go at sorting it first, while I waited. It was like a mini triage system at A&E. This gave me confidence that I wasn't just handing it over, to be told 48-hours later "All you needed to do was . . . . . ." Laptop worked and was very clean when it came back :-)
Ms Dawson. Fri, 5 October 2018
I felt they were helpful and understanding and they really made a big difference
Mr Meikle. Wed, 3 October 2018
The necessary work was carried out promptly and very well.
Ms Baggaley. Tue, 2 October 2018
Fantastic same day service to replace my son's smashed phone screen and check his battery which was also replaced. All at a very reasonable price! Many thanks Simplyfixit. The recommendation I saw on Facebook was quite correct.
Ms Muir. Fri, 28 September 2018
Helpful and efficient service
Mr Skipworth. Fri, 28 September 2018
very knowledgeable and helpful
Mr Bannerman. Tue, 25 September 2018
pleasant, helpful staff. always ready with sound advice in relation to any queries you may have.
can be trusted and can be recommended.
Mr Cunning. Sun, 23 September 2018
The work was excellent but it took longer than expected due to a problem with the battery supplier. It would be better if a realistic timescale was provided at the onset. I would not have taken the work elsewhere because the *** has always been excellent.
Ms Wardlaw. Sat, 22 September 2018
Very helpful staff. Very good value and service.
Ms Vincent. Wed, 19 September 2018
Excellent service at very reasonable price. Also very efficient . Will recommend them to anybody.
Ms Kennedy. Sun, 16 September 2018
Cracked screen was not fixed on account of water damage. This was never explained to me when I dropped my phone off, only after Id wasted 2 hours waiting to collect my phone. No satisfactory explanation offered as to why and the staff member on the desk was rude and defensive. I asked to be directed to the t&c that explained this kind of work could not / would not be carried or and was told it was on the website. I could not find this so emailed to ask to be directed to it and never received a reply.
Mr Hartless. Sun, 16 September 2018
Fantastic, friendly service.
Ms Sellar. Sun, 16 September 2018
Ms Gammell. Sat, 15 September 2018
Mr Rae. Mon, 10 September 2018
5 star service. Cannot fault.
Mr Ware. Mon, 10 September 2018
Kwik Fit provided a quick and efficient service and described carefully the problems with the car. We have used them before and have no complaints.
Ms Mackay. Sun, 9 September 2018
Very pleased with service - laptop fixed, also anti-viral for a year and laptop working quicker/smoother. I also got suggestion/advice of how to make laptop run even more quickly/smoothly and took this for an extra fee - happy customer.
Mr Turnbull. Sun, 9 September 2018
Expert service, but slightly delayed communication sometimes.
Mr Saunders. Thu, 6 September 2018
Batteries replaced on two iPhones in less than 2 hours, without an appointment! Excellent customer service and very friendly, professional staff!.
Mr Hunter. Sun, 2 September 2018
Very helpful and clear. Understanding when I changed my mind.
Mr Laing. Thu, 30 August 2018
The MacBook had been having problems with power on several previous visit and needed the battery changed. I asked for this to be done but was told that I had to pay £*** for a check up first = result £*** bill for the battery. Disgraceful for a regular ex customer now
Ms Russo. Mon, 27 August 2018
Very happy with the professionalism of the staff and the honest advice I received
Ms Forsyth. Fri, 24 August 2018
I have used Simplyfixit a few times now and each time their service has been professional and quick. They are also happy to explain any work that is carried out. Would highly recommend.
Mr Shaw. Mon, 20 August 2018
Efficient and polite but expensive and slow.
Mr Mundie. Mon, 20 August 2018
Satisfied and would recommend to others.
Mr Lawrie. Thu, 16 August 2018
I brought my iPhone in because the connection was faulty, and was charged £*** in advance. That's fine, I'm happy to have my phone repaired and back in use.
However I was slightly surprised that all happened for my £*** was a clean I'd assumed a replacement part was involved, especially after I was told you "had the necessary parts in stock". In the event my phone didn't take 2 hours to fix, it took less than 15 minutes. The Apple Store wouldn't have charged that.
Can I suggest that you charge a maximum in future? If it costs less than that, give your customer a credit note? At least that would encourage them to come back.
Ms Crack. Sun, 12 August 2018
Professional advice and service much appreciated and valued. Would always recommend the Stockbrige store. Good guys.
Mr Mavor. Wed, 8 August 2018
Courteous and honest.
Mr Buckley. Wed, 8 August 2018
No improvements needed very helpful and contacted you when they said they would. I would definitely recommend you to everyone.
Ms Hunter. Tue, 7 August 2018
Mrs Davidson. Thu, 2 August 2018
Fantastic and very speedy service for new iPhone 6s screen
Ms Miller. Wed, 1 August 2018
The service was extremely helpful, friendly and sympathetic to the problem with my printer.
Ms Mcghee. Wed, 25 July 2018
Service was excellent. The staff extremely polite and proffesional
Ms Bowden. Wed, 25 July 2018
Excellent service all round from the Stockbridge store. Clear explanation of the proposed solution and communication thereafter. They managed to retrieve much needed data for me from a water damaged laptop. Many thanks
Mr Short. Tue, 24 July 2018
Excellent service; good advice; iMac restored to health within 24 hours.
Mr Jackobs. Sat, 21 July 2018
Excellent customer Service
Ms Wilson. Fri, 20 July 2018
As usual, friendly staff and efficient service.
Ms Griffiths. Wed, 18 July 2018
Mr Rettie . Tue, 10 July 2018
Super quick! And better value than giving your phone to get fixed at apple. Great to be able to have my phone back within 2hours of handing it in. Thank you very much!
Mr Antonowich. Fri, 6 July 2018
They kept my device several days then wanted it another day to do diagnostics. Machine seemed no different and no faster after all that.
Ms Young. Mon, 25 June 2018
Excellent, speedy service
Ms Farrar. Sat, 23 June 2018
Convenient, quick and helpful
Mr Conlin. Sat, 23 June 2018
Clear pricing. Simple process and excellent communication.
Mr Upton. Sat, 16 June 2018
No improvement could be possible.
Mr Rowantree. Fri, 15 June 2018
Prompt service and friendly staff
Ms Anderson. Thu, 14 June 2018
Friendly helpful service.
Ms Ferguson. Mon, 4 June 2018
Very helpful staff always very polite
Ms James. Mon, 4 June 2018
Efficient, good communication throughout repair stages and delighted with outcome
Ms Davidson. Sun, 3 June 2018
I was very satisfied with the support I received from the Stockbridge branch and the explanations were simplified for me. The service was quick and efficient and I would certainly recommend you to others.
As a fifer I would appreciate you even more If you opened premises on this side of the water.
Ms Greenhalgh. Sun, 3 June 2018
I have no complaints the staff handled my repair very efficiently. They explained everything clearly before the repair. It was repaired promptly and I was contacted quickly and given options as to when I could collect my item. They explained what they had repaired and tested it in front of me. I would not hesitate to highly recommend the Simply fix it store on Raeburn Place Edinburgh to my friends and family for their repairs.
Ms Jarvie. Wed, 30 May 2018
My computer crashed after a Windows 10 update and Simply Fix-it recovered everything and gave me another antivirus software package included in the price, So I am very happy with them and would certainly recommend them to others.
Mr Upton. Sun, 27 May 2018
The staff Simply Fix It's branch at Raeburn Place in Edinburgh provide consistently excellent service.
Mr Upton. Sun, 27 May 2018
The staff Simply Fix It's branch at Raeburn Place in Edinburgh provide consistently excellent service. Their employers might wish to investigate how to have them cloned.
Mr Fullerton. Sun, 27 May 2018
I have used Simplyfixit on a number of occasions. This job which was completing a new build computer was a bit tricky but they did complete it to my satisfaction.
Ms Davies. Fri, 25 May 2018
Laptop was serviced and antivirus software renewed. Great service and advice as usual.
Mr Charlwood. Sun, 20 May 2018
Replaced a completely failed disk drive with a new fusion drive in my 2019 iMac. Provided advice and options on how to partition the new drive
Ms Lister. Fri, 18 May 2018
A brilliant service, fast and effective, very satisfied.
Mr Stobie. Tue, 15 May 2018
Happy with result but nobody phoned or text to say phone was ready. Could have had it a day earlier.
Mr Rilley. Fri, 11 May 2018
Very efficient and personal service and e are very pleased with the results.
Ms Lasnet. Wed, 9 May 2018
I've taken several broken phone screens to be repaired here. The staff are professional and repairs are done quickly.
Mr Fletcher. Sat, 5 May 2018
I would recommend the service to others. There are no particular comments on how you might improve.
Ms Smith. Fri, 4 May 2018
I always find my contacts with Simplyfixit helpfull. They are definitely a drop in centre for me when I am struggling to deal with some issue I do not understand. This last contact was after a scam which happily my bank handled well and no money left my account. But my bank advised me to get my laptop checked and cleaned Tom remove unwanted software which was a blessing because I knew that my computer needed a service - it is now so much better - faster for loading up. and they advised me to xhanye from Internet Explorer to Firefox which has been a good change.
My only reservation was that they did not phone me as I requested so that I was without it for longer than necessary.
Mr Sinclair. Fri, 27 April 2018
Very good service
Ms Hutcheson. Wed, 25 April 2018
Was very happy with the service. I left my phone at shop about 3 pm and it was ready by 5! Price was ok as well. SumplyFixIt would always be my first choice for phone/laptop/ tablet repair
Mr Johnston. Wed, 25 April 2018
Excellent service. Couldnt fault it.
Mr Dobash. Fri, 20 April 2018
Helpful and courteous service and explanations of work carried out.
Ms Glasier. Mon, 16 April 2018
The guys in the *** branch are unfailingly helpful and pleasant. They realise that most people are lost without their computers and so they try to do the job quickly but they are always thorough. I am especially pleased with the way they explain everything and make sure that you understand any changes that have been made as a result of their work.
Please never move from ***
Mrs Mclean. Mon, 16 April 2018
Excellent service, clear, open and practical advice with no salespeak from the staff member who dealt with my laptop. I always recommend your company, having used you before, and several friends use you as well. Keep up the good work!
Mr Reid. Mon, 16 April 2018
Outstanding service from the team. The problem with my Mac was complicated, but the guys did a superb job and I am delighted.
Ms Burden. Sat, 7 April 2018
Mr Passway. Mon, 2 April 2018
Stunning as ever, in ***. The staff are spot on. However, sadly they are all middle aged men. But STILL will go there to avoid the push and shove and bump and grind of ***
Mr Irwin. Mon, 2 April 2018
Fast and professional service
Mr Otter. Sun, 1 April 2018
I was given an initial diagnosis of the problem and advised if they found any other problems I would be contacted. Once the problem was identified I was advised the a course of action needed to rectify it. I gave the go ahead and my computer was fixed I two days
Mr Brown. Fri, 30 March 2018
The service received was excellent and I would most definitely recommend simplyfixit to others.
Mr Trayner. Sat, 24 March 2018
A very helpful and professional staff
Ms Durham. Mon, 19 March 2018
I always find Simoky Fixit first rate. The staff are pleasant, highly competent and efficient. I have, and shall continue to recommend them.
Ms Stretton. Fri, 16 March 2018
Very friendly, knowledgeable and helpful staff. A bit on the pricey side mind!
Ms Condie. Sat, 10 March 2018
Took my GHD straighteners in for repair. Guys were great - I got them back super quick and they are working great. Thanks again!
Mr Fullerton. Fri, 9 March 2018
I have used Simplyfixit twice before and have found them to be very proficient in the past. The two laptops I brought in with a Windows 10 problem were sorted within 1 week. Excellent helpful staff.
Ms Jamieson. Fri, 2 March 2018
Guys very polite and helpful. Work done quickly and would recommend simplyfix
Ms Paterson. Fri, 23 February 2018
Dr Passway. Sat, 17 February 2018
I had my slow-running issues (undesired addition of extra virus checkers, etc.) fixed,and decided to go for the recommended upgrade from Windows 8 to 10, and my hard drive from disc based to chip.
The staff at Simply Fixit *** were characteristically courteous and communicative. I will return unconditionally if I continue to live in the area, which I sincerely hope I will!
Ms Pollacchi. Fri, 16 February 2018
Fixed phone and iPhone screens - v diligent and quick service
Mr Meikle. Tue, 13 February 2018
being an absolute novice I find I can rely 100% on Simply Fix It
Ms Wallace. Fri, 2 February 2018
Sorted out iPhone battery plus new screen within the day. And all cheaper than the Apple shop. Great service.
Mr Gray. Tue, 30 January 2018
Excellent advice and v helpful. I've used Simplyfixit to mend my PC for years and always been pleased. Now I'm buying a replacement and have opted to buy from here too. So far so good!
Mr Branfield. Mon, 29 January 2018
Ms Balson. Sun, 28 January 2018
Very efficient & friendly service , thank you
Mr Alvarez. Sun, 28 January 2018
The price was fair and the job was well done. However I can not give 5 stars because the lack of communication. I was told that the job would be done on monday or tuesday, unless they did not have the part. And in that case I would be contacted and informed.
I had to go on thursday to ask what was going on and then informed that it would be ready on friday.
Would have obtained my 5 starts with only an e-mail or a text informing about the schedule
Mr Igoe. Sun, 28 January 2018
Excellent service - fast, professional and successful! Thanks guys.
Mr Derr. Sun, 28 January 2018
They fixed my phone very quickly and were very friendly. Would recommend them to friends.
Mr Curren. Wed, 24 January 2018
First time I've used this firm and they were first rate. They did everything you always expect of a professional firm but rarely get these days.
Upfront with all their costs so you know what you're paying before you commit. Honest about the possible outcomes of any repair. Accurate with their estimates of timing of the job. Communicated efficiently to keep me informed about progress. And best of all when repaired my lap top is working much faster than before it failed.
Ms Gammell. Mon, 22 January 2018
I continue to be delighted with the Simply Fix- it service - very helpful , responsive ,solution - focused and so accessible .
Mr Adams. Fri, 19 January 2018
People very helpful but had to wait a week after being told 3 to 5 days.went into shop wed thurs and Friday and on fri was told it had been ready on tues afternoon but did not know where it was.then told to come back 4 o clock and got I pad but no cover which was eventually found.
Mr Marshall . Fri, 12 January 2018
Staff were friendly and professional. They told me what they could do and were upfront about the cost. They also provided a recycling service for old machines.
Ms Richard. Thu, 11 January 2018
Efficient service. Attended local Stockbridge branch with aged IPhone. Problems diagnosed and work carried out as planned with updates on progress. iPhone is like NEW! Good value!
Ms Hunter. Thu, 11 January 2018
Good quick service
Mr White. Wed, 10 January 2018
Was impressed by the staff knowledge of the products.
Ms Hahn. Tue, 9 January 2018
Got lovely help with what type of service to choose, and they delivered quicker than their ***.
Mr Mcilroy. Mon, 8 January 2018
I was delighted with the service. The staff really knew their business. Everything was explained and estimated.
Because of the extent of the upgrading required of my *** and old software on my other equipment a couple of small issues inevitably cropped up. These were dealt with Expertly without any problem and I am delighted with the result, confident I can go back if anything else arises. Being local is a real bonus.
Mr Gabriel. Thu, 28 December 2017
My iPhone 6 needed a new battery and screen. This was supplied and fitted within a couple of hours for a very reasonable price.
Ms Brown. Thu, 21 December 2017
Told me what was needed in language I understood.
Machine back and working efficiently.
Mr Doran. Tue, 19 December 2017
Great friendly service at a reasonable price
Ms Stanistreet. Tue, 19 December 2017
I always highly recommend Simplyfixit to anyone as they are great. They are polite, honest, practical and efficient. They have just replaced the phone screen on my sons phone in record time.......thanks so much.
Ms Simpson. Mon, 18 December 2017
friendly, efficient service, would definitely use again.
Ms Sledz. Tue, 12 December 2017
Straightforward, helpful and efficient, I have already recommended them to others!!
Ms Warnock. Mon, 11 December 2017
Polite, efficient service at a better price than a new computer.
Can ask for nothing more.
Ms Lennon. Mon, 11 December 2017
Friendly service but very disappointed that a) a MacBook we bought from you just over a year ago was in such a state with very low usage and b) that I was not warned that software would be lost with new HD
Ms Naughton. Thu, 7 December 2017
I definitely will recommend you , *** was very helpful and kind . I will return when I need to .
Mr Edward. Sat, 25 November 2017
Nothing to add beyond excellent, timely and efficient service. DE.
Mr Morton. Fri, 24 November 2017
Friendly and helpful staff, with reasonable costs and prompt service.
Mr. Gray. Wed, 22 November 2017
The staff were always clear on what I could expect and what the costs will be. They did the work and sorted the issues for me. It may not have been the cheapest but the customer service cannot be faulted, so peace of mind is also worth something.
Mrs Dearden. Mon, 20 November 2017
I am extremely satisfied with the service I received from all the staff at SimplyFixIt recently when I had problems with my I-phone. They diagnosed the problem and provided a solution very quickly.
I would recommend them to all my friends and family!
Mr Cooper. Sat, 18 November 2017
Service, explanation of problem and remedy, helpfulness of staff all excellent.
Mr Clark. Thu, 16 November 2017
The service I received was absolutely first class. However I booked the computer in on a Thursday morning and did not get it back until the following Thursday.
Ms Mcconnell. Sun, 29 October 2017
Excellent service, fixed my laptop with no problems.
Mr. Mcallister. Sat, 28 October 2017
Another first class experience.
Ms Fraser. Sat, 28 October 2017
Yes, I would recommend the company. The staff were helpful and knowledgeable and explained everything to me. When I went in to the shop to collect my laptop they took the time to explain the new functionality to me.
I did think it was expensive however.
Ms Keeling. Sun, 22 October 2017
counter service was efficient, phone contact clear. I felt that I was kept informed of progress and at pick-up, a very clear explanation was given
Ms Cochrane. Thu, 19 October 2017
So pleased to have found Simplyfixit!
Friendly staff, great service & kept well informed by email.
Ms Cochrane. Thu, 19 October 2017
So pleased to have found Simplyfixit!
Friendly staff, great service & kept well informed by email.
Mr Ross. Tue, 17 October 2017
It is bizarre that when you have fixed a problem with an iPhone your system sends a text to say it is ready - to the phone which is sitting in your workshop!
Despite giving you my wife's mobile number you did not contact me and I had to phone you to find out that yhe repair was done.
Ms Good. Sun, 8 October 2017
They provided a great service and were very helpful. I would definitely recommend them.
Mr Lumb. Sat, 7 October 2017
Prompt, efficient service
Mr Bruce. Fri, 6 October 2017
Lovely people, efficient service and value for money - what else do you need?
Mr Mchaffie. Wed, 4 October 2017
Yes, I am well satisfied. The Mac expert at Stockbridge is ***. Very helpful.
Mr Mclatchie. Tue, 3 October 2017
These guys are great. They have replaced three batteries for me in the last two months, in three different machines. Service is always quick, and the kit comes back tested and cleaned. In the shop, it's worth taking a couple of minutes for a chat too.
Ms Gibbs. Mon, 2 October 2017
was told on the Saturday to drop off iPhone for screen replacement on the Monday at 9am. When I tried to do this screen hadn't been delivered. I had to chase and phone and finally dropped off phone. Was told just over an hour to repair but 4 hours later I was chasing and phoning again.
For iPad mini I dropped off on the Saturday and was told 5 days. Same issue again nobody called or updated and wasn't ready and I had to call and chase again and ended up going into shop to chase.
Ms Stratton. Sun, 1 October 2017
Very friendly and professional service. My GHD straighteners were fixed within 24 hours. Highly recommended.
Mr Dey. Sat, 30 September 2017
Excellent service - thrilled with my upgraded iMac. Would definitely recommend and use again
Mr Russell. Thu, 28 September 2017
Went to get a new screen for my iPhone 7 and am currently struggling to write the review on it. Phone screen is far less responsive and sometimes has phantom touches. Additionally there is a visible imperfection on the screen of a long red line
Ms Sanders. Thu, 28 September 2017
Mr Green. Mon, 25 September 2017
polite, helpful and efficient staff - top marks and would recommend to others
Mr Mohamed. Sat, 23 September 2017
its perfect :)
Mr Barclay. Fri, 22 September 2017
Very prompt service. Laptop left late on Friday afternoon and ready to pick up on Sunday morning.
Ms Clapton. Fri, 22 September 2017
Staff are always very patient and helpful in the Stockbridge branch. I had some malicious software installed due to an internet scam. I was natural very upset by this event, but staff answered all my questions and ensured that I had appropriate advice to prevent this happening in the future.
Ms. Maguire . Tue, 19 September 2017
Very good service.
Ms Foggo. Tue, 19 September 2017
Very kind and helpful. I was unable to,download an upgrade on my I Pad and they sorted out for me . They have also helped my husband occasionally when he has had a problem with his laptop. Have already recommended Simplyfixit to friends.
Mr Moffat. Wed, 13 September 2017
I have used Simplyfixit on a couple of times. The recent was a serious "security problem" with my HP Laptop. Thanks to your Stockbridge staff, it was speedily and satisfactorily corrected. In my
opinion there is no problem or fault with your order procedure, customer support and technical expertise. If ever needed, I'll return to Stockbridge for HELP....
Mr Moffat. Wed, 13 September 2017
I have used Simplyfixit on a couple of times. The recent was a serious "security problem" with my HP Laptop. Thanks to your Stockbridge staff, it was speedily and satisfactorily corrected. In my
opinion there is no problem or fault with your order procedure, customer support and technical expertise. If ever needed, I'll return to Stockbridge for HELP....
Mr Morrison. Fri, 1 September 2017
Knowledgeable and professional
Ms Gammell. Fri, 25 August 2017
Delighted with your service
Ms Hunter. Fri, 25 August 2017
Very helpful as always
Mr Slater. Fri, 18 August 2017
I cannot praise you enough on all counts. I have total confidence in you and recommend you to all my friends.
Ms Woolerton. Wed, 16 August 2017
Laptop was booked in because of v slow running and AVG renewal.
The work took 8 days..my only criticism would be I would like to have been warned the work would take that long. My only other device is a smartphone.
I always fine the staff helpful and explain the issues in language I can understand. Really grateful i have a local shop!
Ms Gow. Sat, 12 August 2017
As far as I can tell the quality of work is good, however expectation setting and communication is poor. I was told my laptop would take a couple of days and that you'd be in touch however it ended up being 8 or 9 days in total and it was always me calling you to find out what was happening.
You claimed to have sent me a text to say it was ready to.pick up but none arrived.
Mr Murby. Fri, 4 August 2017
Excellent service, I was kept informed about everything and the repairs were done very promptly. Very friendly and competent staff.
Ms Gourlay. Thu, 3 August 2017
Very helpful and quick service
Ms Graham. Mon, 31 July 2017
I honestly could not be more satisfied with the service I have received on various occasions from simply fix it. The staff are just so polite and helpful. It always seems expensive but I guess that is just what these things cost. Many thanks!
Ms Ogg. Thu, 27 July 2017
Having approached Simply Fix It to add extra RAM, it was explained to me that an SSD drive would also help. This was absolutely the case and I am grateful. The only slight problem was recovering my email accounts - but all is fine now.
Ms Harding. Wed, 26 July 2017
Simply fix has been myour standby over the years. I have always experienced kind professional and excellent service from them. I have only once been dissatisfied with their service and that was minor due to one clerk who was not paying attention to his work as he normally did. I had to go back to them to get him to finish his work which was extraordinary experience for simply fix. He had failed to give me the receipt for the work,failed to give back the old hard drive and failed to put on the security password. Even after I spoke to him he only gave me the reception. I had to go to yet another computer shop to put on the security password. This example is an exception to all the great work they did and have done over the years...
Mr Oliver. Mon, 24 July 2017
Very honest appraisal and advice.
Mr Williamson. Thu, 20 July 2017
Needed a quick turn around, explained my circumstances. They said they would do what they could. I got my iPad back earlier than initially predicted. Very pleased.
Mr Kane. Tue, 18 July 2017
This business model is flawed I paid *** to fix power issue . Will use
No fix no fee model in future
Mr Moseley. Mon, 17 July 2017
Very prompt and efficient service from a team who clearly know what they're doing.
Mr Russell. Thu, 13 July 2017
The service at your Stockbridge branch was friendly, efficient and quick. The staff were helpful and guided me through the wilderness -- I could not find any fault with them, and I will most happily return if and when I need any further help.I would most heartily recommend your service as a very happy customer
Ms Naughton. Tue, 11 July 2017
Dissatisfied with you saying my I phone could not be fixed by yourselves as it was water damaged , had to go else where .
Mr Doherty. Sat, 8 July 2017
Happened on time thanks
Ms Ritchie. Wed, 5 July 2017
Very efficient process, helpful staff, options were made clear to me and my chosen option was implemented very quickly. Problem solved. Would recommend.
Ms Lourens. Mon, 3 July 2017
Efficient and very helpful. Solved a problem we have been battling with for ages.
Mr Watt . Sat, 1 July 2017
The main problem lies with the replacement screen being put on, taken off because of some very small water damage and then the old, broken screen being placed back on my phone with so much more damage than before it is impossible to use at all. And by the way, £*** for a replacement screen is a pretty embarrassing price.
Mr Hepple. Mon, 26 June 2017
In the past when we have used your company, the item has been repaired within 1-2 days and the customer service was excellent. This time I was given false information about how long the repair would take. It seems that you now send items away rather than repairing them in house. Finally after I had phoned the shop twice for an update the item was ready after 10 days.
Mr Munro . Mon, 26 June 2017
Very impressive service. Exactly as advertised. Quick, efficient and knowledgeable. Would definitely use again.
Mr Buchan. Wed, 21 June 2017
For the second time these guys did a great job and fixed something (a laptop) which wasn't working, Communication was a little disappointing, kept having to 'phone them, they did send a text message but it didn't arrive for several days - this happened before. They also said "if you have any problems at all please call us" but when I did the guy wasn't available and he didn't call me back though I left my number. So 10/10 for repairing the laptop without losing any data but communication and aftersales service could be improved!
Mr Cairnie. Tue, 20 June 2017
Whilst you had my Laptop I lost all of my printer software (Epson and Cannon) and some other apps.
You did not say to back up and I niavely assumed that Simplyfixit would reinstate all my software ??
Please improve your guidance to the elderly and unimformed.
have no problem in recommending Simplyfixit\\\\end
Mr Crabtree. Tue, 13 June 2017
Excellent advice given and speedy service.
Have commented to friends and recommended where relevant.
Mr Laird. Tue, 13 June 2017
There was a hard drive fault on my Sony Vaio, which was promptly diagnosed and replaced. It now works better than ever.
Mr Townshend. Fri, 9 June 2017
Old iPhone 4 rear glass repaired in 5 minutes while I waited for ***. Superb service.
Mr Manson. Mon, 5 June 2017
Excellent prompt service
Ms Sully . Mon, 29 May 2017
great service.My very damaged i phone screen was replaced efficiently and with care.Thank you.
Mr Buitendijk. Tue, 23 May 2017
Mr Thomson. Wed, 17 May 2017
Initially good service but let down by very poor follow up.
Prof Aitken. Mon, 15 May 2017
Mr Holmyard. Mon, 15 May 2017
Fixed my tablet issues on time for the price quoted, with no hassles. Quite refreshing, really.
Dr Passway. Fri, 12 May 2017
All the guys in the Stockbridge Edinburgh store were excellent!
Ms Murray. Wed, 10 May 2017
Excellent and quick service
Ms Martin. Mon, 8 May 2017
Fantastic service. I will use again and would definitely recommend to others.
Mr Cook. Fri, 5 May 2017
Ms Stanistreet. Fri, 21 April 2017
My Apple laptop crashed and, as always, when I have a problem with which ever gadget has broken, the Simply fixit team sort it out really quickly. My Apple laptop crashed and they managed to get it going without loosing any data. I would defiantly recommend Simply Fixit to others.
Mr Harris. Thu, 20 April 2017
excellent service. Rare, these days.
Inverhow Ltd. Tue, 18 April 2017
Great. Fast. Efficient. Helpful. Nothing too much trouble. Impressed and will recommend highly.
Mr Maclellan. Thu, 6 April 2017
Really disappointed. Pointed out to the gentleman in the shop right off the bat that it was probably a hard drive cable. I'd researched it on the internet. A 1/2 hour job for someone competent. £*** to look at the computer, including all labour.....that's £*** an hour for what they did. You can buy the part, new, Apple, on the internet for £***. So, parts, extra. Big fat, healthy profit on parts. I also had five sticky keys, they wanted to replace keyboard for £***. I have bought keys and the plastic parts for under them for £*** and I shall clean under and replace them myself. They easily could have done this without trying to get me to replace the whole keyboard. Also recommended was more memory, and a new battery. The battery is working perfectly. So over £*** recommended, when all I needed was 1/2 of work at the most replacing a £*** part. I feel really cheated. They made about £*** off me for a half hour job - would have paid their guy maybe £*** tops to do it and £*** for the part. That's a big fat profit of £*** for a half hour's work. I won't be going back.
Mr Marwick. Tue, 4 April 2017
Great service, knowledgable staff.
Ms Alade. Tue, 28 March 2017
Simplyfixit is simplybest, took my broken usb containing all my works and it was fixed. Considering the state of the usb key I had lost hopes already but they simplyfixit. Shout out to the Stockbridge team. Thank you
Mr Brown. Sat, 25 March 2017
I've used SimplyFixIt for all my out-of-warranty Mac/iPhone repairs and i've always been very satisified with their comunication and service provided.
Ms Parkin. Thu, 23 March 2017
Excellent service. iPhone 6 screen replaced in 90 minutes with no problems. Great advice on screen protectors too. I'd definitely recommend SimplyFixIt
Mr Phillip-davies. Sat, 18 March 2017
Polite and efficient service, good opening hours for collection including Sunday's. Thank you!
Mr Barclay . Tue, 14 March 2017
I had put off seeing to growing problems with the running of my Mac until it reached a point where the system failed to load into OS. This pushed me to seek out some expertise for advice and hopeful recovery. Although I was fearing the worst - that files might be lost and irrecoverable - I found the staff at SimplyFixit friendly and helpful. After a hardware check, the installation of an SSD and a new battery, along with successful backup, I was delighted within a couple of days of handing in the Mac to be using it again, running at 10 times the speed and even somehow looking as good as new! One or two hiccups to do with accessing backup were easily solved by another visit.
Ms Chrumka . Tue, 14 March 2017
Keeping prices down to make it cost effective to repair and not replace is key.
Mr Angus. Mon, 13 March 2017
1st class service 1st class job done wouldn't consider going anywhere else
Ms Wilson. Fri, 10 March 2017
I was having big problems with my MacBook Pro and this was my second overhaul at Simplyfixit, Stockbridge. The first being over a year ago. Communication was brilliant and Bartek kept me in the loop as to what was happening.
When all was fixed Bartek took the time to explain very coherently what had happened.
Laptop is now working faster and better than ever.
Customer service was very good and you were made to feel valued.
I would highly recommend them to all who have Apple problems.
Mr Woodroffe. Fri, 10 March 2017
In general I was pleased with the service I received, and would come again and/or recommend.
However not all accounts on my iMac were setup as per the old machine; e.g. Firefox favourites. They were not migrated.
You would receive bonus marks if a system update had been done.
Mr Schoolar. Thu, 9 March 2017
Very satisfied. The service provided is important to a 'digital casualty' like me. It should be entirely possible to buy a new printer and connect it so it works, but not for me! Simply Fixit were on time and on budget to make sure it happened.
Ms Mclaren. Thu, 2 March 2017
Friendly , helpful, and trusted . Used before and deff would use again
Mr Shaw. Mon, 27 February 2017
The technicians are very efficient and helpful in our local Stockbridge branch, very impressed. I have already mentioned to my friends and colleagues they should use it whenever they need advice or repairs to their systems.
Ms Davis. Sun, 26 February 2017
satisfied with the service
Ms Armstrong. Fri, 24 February 2017
Great fast service! A lot cheaper than apple, fixed my phones microphone for 1/5 of the cost apple quoted me as they told me I needed anew handset as microphone couldn't be fixed... Also repaired my iPad screen and unbent the device. Overall, I couldn't have been happier and would reccomend them to anyone! 10/10
Ms Ferguson. Wed, 22 February 2017
Received excellent service from the Stockbridge shop and they soon had my laptop up and running again. Will always use them to help me out of trouble.
Ms Briyden. Sat, 18 February 2017
I was very pleased with the service, and the advice given, though I don't think I really discovered what had caused the WIfi disconnect in the first place. I
This is a very professional business and I like the fixed price arrangement.
Mr Scott. Fri, 17 February 2017
Definitely recommend to others
Ms Stanistreet. Tue, 14 February 2017
I popped into the Stockbridge shop to see if they could mend the screen on my iPhone 6s......yes they could, its expensive but no problem. With in 1 1/2 hours the phone was fixed and they sent me a message to say I could come and collect it. Brilliant service , polite staff and very helpful. If I had gone to apple the phone would have gone away for about a week.....recommend them highly.
Ms Watson. Sat, 11 February 2017
A great service. Laptop issues were dealt with promptly, just days after it was handed in for checkup. Thanks again for your responsive, efficient service.
Mr Lawson. Mon, 6 February 2017
Great service from everyone at Stockbridge.
Fixed pricing makes the process more relaxing.
No complaints or suggestions for improvement.
Ms Midmahre . Fri, 3 February 2017
Very helpful staff and good at explaining the procedures in a way that made it clear for the non-technical people out there.
Ms Greig. Fri, 3 February 2017
Excellent quick service and very helpful staff
Mr Hardie. Thu, 26 January 2017
Mr Seymour-jackson. Wed, 25 January 2017
Excellent fast service
Mr Farrimond. Fri, 20 January 2017
Very satisfied with the speed and quality of the work, at a fair price. I would certainly use Simplyfixit again.
Mr Starkey. Thu, 19 January 2017
Most of the service provided was excellent. My laptop was examined promptly and I was informed of what needed to be done and the cost. My only criticism is that I was not informed when my laptop was available for collection, so that I had to telephone to check before going to the shop to collect it.
Ms Maxwell. Sun, 15 January 2017
Very satisfied with service. I was kept informed of issues that needed attention. Very prompt service. I would use Simplyfixit again if necessary and I would recommend them to friends.
Ms Miguda . Tue, 10 January 2017
Very satisfied generally. Quick, helpful and polite. Seemed a little expensive, though I am not familiar with such costs. Yes I would recommend.
Ms Smith. Tue, 3 January 2017
What I like about SimplyFixit is that they make you feel they are there to help you with what to them may seem a totally footling problem. It is very reassuring to be told that there are no problems, or if there were they are fixed! I have told others already that I have found your firm very reliable.
Mr Dow. Tue, 3 January 2017
The final outcome of my repair was excellent and the manager in the shop was outstanding.
Ms Thompson. Mon, 2 January 2017
Very efficient, friendly and reliable service. Thank yiu
Ms Tracey. Mon, 2 January 2017
excellent fast friendly service. Phoned local branch of simplyfixit at 1pm after cracking my iPhone 6+ screen, took it to the shop at 2pm and picked it up at 4pm the same day. Great job!
Ms Morton. Thu, 29 December 2016
Quick turn around despite it being New Year. Excellent service, would defintiely recommend.
Ms Cochran. Fri, 23 December 2016
Excellent service & staff went above and beyond expectations to help me, very grateful!
Ms Wallace. Mon, 19 December 2016
iPhone glass smashed. All done and dusted within the day, and considerably cheaper than the Apple quote....Very efficient.
Mr Olson. Fri, 16 December 2016
Incredibly quick turnaround. Excellent craftsmanship and a fair price. Quality service provider on all sides.
Mr Mathew. Wed, 14 December 2016
The service I received was good.
Dr Sellar. Mon, 12 December 2016
Very very helpful.
I lost all my music when they installed a new hard drive.
But they found it for me on the old driveand put it on a USB stick.
and all for no charge
Ms Jenkins. Sat, 10 December 2016
Very quick service. Gave good, informative feedback on what the issue was. Very polite. Thank you !
Mr Wilkie. Fri, 2 December 2016
Handed my phone in last thing at night to get the battery replaced. A second problem was discovered and they called me in the morning to see if I wanted to proceed with that repair (a new screen). I went ahead and my phone was ready by lunchtime. Very good service.
Ms Gammell. Thu, 17 November 2016
Excellent , prompt and attentive service ...would and do highly recommend Simply Fixit to colleagues and friends .
Mr Thomson. Sun, 13 November 2016
Excellent rapid service. Good quality.
My only issue is that I did not receive my *** discount from previous repair which was acknowledged at the timer but not successfully rectified because server did not know how to I think.
Mr Arends. Fri, 11 November 2016
Very good service
Mr Miller. Thu, 10 November 2016
You could be a little quicker,otherwise very good
Mr Macaulay. Fri, 4 November 2016
A first class service as always.
Mr Aitken. Wed, 2 November 2016
All went according to plan. Laptop back in good working order. Staff most helpful at Raeburn Place.
Mr Condie. Wed, 2 November 2016
Great one-day battery and hard drive service on a Macbook Pro. Very friendly and efficient staff. Would recommend.
Ms Leadbeater. Thu, 27 October 2016
I found the staff who served me very patient and helpful and took their time to ensure I mastered my laptop. Thank you.
Mr Mackay. Thu, 27 October 2016
service is good but noticed on the two or three times I had repairs done that it always took longer than quoted, professional outfit though
Mr Gabriel. Sun, 23 October 2016
Fast and effective professional service.
Ms Mcleod. Sun, 23 October 2016
Extremely helpful and understanding when dealing with an IT-phobe. Took longer than I anticipated, but worth the wait.
Would recommend, without hesitation.
Ms Buckley. Thu, 20 October 2016
Very swift service that was appreciated. Had originally booked into the *** and couldn't be seen until 1 week later which was useless. Quite expensive but worth it nonetheless.
Ms Macmillan. Mon, 17 October 2016
This was the 2nd time I had used Simplyfixit and was overall happy with the service provided. The guys in the Stockbridge shop were courteous and helpful, answering my questions to my satisfaction.
Only thing was my computer had been in the shop, fixed and ready to collect, from Tuesday and I didn't receive a call to collect my computer. I only knew my computer was ready because I went into the shop on the Thursday. My machine works smoothly now and if I have a query, I know I could phone Simplyfixit and get a helpful response. Thankyou!. Kind regards, ***.
Mr Williams. Sat, 15 October 2016
fantastic, quick professional service. Highly recommended.
Mr Whatman. Thu, 13 October 2016
Was smoother and faster than I thought it would be.
Ms Whitcombe. Wed, 12 October 2016
Polite, efficient. Did what they said they would do and item ready for pick up when they said it would be ready.
Mr Anderson. Mon, 10 October 2016
I handed my ipad into the Stockbridge shop on the 10/10, and it is still being repaired. I went into the shop today, and was told it would be fixed today. It wasn't and no email, phone call, or text to say why.
Ms Naughton. Wed, 5 October 2016
I would recommend you , great service
Ms Cullen. Sat, 1 October 2016
As in the past I was treated with great courtesy, good humour, and patience, even although the fault with my computer was of my own making. I often recommend simplyfixit services to others.
Mr Gibson. Mon, 26 September 2016
Knowledgeable team, friendly and helpful.
Quick resolution to problems.
One suggested improvement would be house calls
for system issues : Wifi , Sonos etc
Mr Buchan. Sat, 10 September 2016
Service was excellent, only wee criticism I might have is their communication via text which worked the first two times they sent me texts but not, crucially, the third time when they sent me a text to say the hard drive was repaired and ready to collect so I spent a week thinking they'd failed to repair it until I plucked up courage to 'phone them for the bad news only for them to say it was ready!
Ms Cameron. Tue, 6 September 2016
Polite efficient service
Mr Fawcett. Wed, 31 August 2016
Ms Chandler. Tue, 30 August 2016
Ms Conner. Tue, 30 August 2016
I have no reservations about recommending you. You provide an excellent service.
Mr Murray. Wed, 24 August 2016
The staff are very helpful and knowledgable
Ms Forsyth. Mon, 22 August 2016
The service was quick and the staff were extremely helpful
Dick. Fri, 19 August 2016
We needed a new battery for iPhone4. This was fitted and I was sent a text to say it was ready to collect.
Exactly what Simplyfixit said they would do.
Ms Bell. Wed, 17 August 2016
I would definitely recommend Simply Fix It to others. They did what they said, and when they said, and the cost was less than I had expected.
Ms Baxter. Sat, 13 August 2016
Helpful staff and professional staff. Outlined work to be done and pricing well. Efficient service with updates and contact when finished.
Mr Roberts. Sat, 13 August 2016
Swift comprehensive and very professional service from friendly helpful and knowledgeable staff.
Mr Smith. Sun, 7 August 2016
Excellent service. My daughter's iphone had a partly frozen screen following a hard impact and Simplyfixit had it repaired and returned within a couple of hours on a Sunday. I thought I would be looking at a replacement phone so I was very pleased.
Ms Moore. Sun, 7 August 2016
Really swift service by SimplyFixIt, an upsell too but not a hard sell, which made it more appealing. A great piece of work.
If I have a problem again they'll be my first port of call.
Ms Halliwell. Sat, 6 August 2016
Delighted with service. Good clear explanation about the possible solutions for my 'water damaged' Mac. Expectations re cost managed well. Good professional, courteous service. Thanks
Mr Divito. Fri, 29 July 2016
Your staff are very good and friendly, however I put the machine in to be repaired on 29/7/16 and got it back on 11/8/16, I expected a call telling me why the repair was taking so long. Haing said that, I like your staff and service and will be bck when next I need assistance.
Ms Mcgrath. Wed, 27 July 2016
Sadly I could not recommend this company to carry out computer repairs and will review accordingly.
I left my computer with SimplyFix in Stockbridge and was asked to pay £99 upfront. I wondered right then if this upfront policy was a strategic safeguard so that no matter if the problem was fixed or not, the company would be paid handsomely just to take a look at the computer.
And so it turned out. The problem was deemed unfixable by the two members of staff who looked at it. A complete waste of £99.
The next day I took the computer to an o2 computer shop and within 10 minutes the probably deemed unfixable by SimplyFix was fixed. And entirely free of charge too.
I'm sorry SimplyFix but this service is simply not good enough and customers who suffer such poor service will always leave a poor review.
I have been too busy this week to post an independent review but I absolutely will do so in addition to giving you this feedback which you asked for.
My message to other customers is to stay well clear of Simply Fix it.
Mr Lord. Wed, 27 July 2016
Great service. Quick resolution. Would definitely use again. No improvements to current service as they are currently spot on.
Mr Gollock. Tue, 19 July 2016
Really comprehensive service.
Ms Mclennan. Thu, 7 July 2016
good advice for an I phone 4, replaced battery in the time that was stated. I would use them again is the situation arose.
Mr Kennedy. Mon, 4 July 2016
We would like to know which areas we can make improvements in, whether you were satisfied with the order procedure, customer support and whether you would recommend us to others.
Mr Campbell. Fri, 1 July 2016
Fast same day service. iPhone screen replaced quickly as promised. Issues explained clearly. Very professional service which I am happy to recommend. If only everything in life was so stress free and reliable.
Mr Butter. Thu, 30 June 2016
Excellent service, very prompt attention and thoroughness in checking everything on my phone when screen was in for repair
Ms De Mey. Sat, 25 June 2016
Fantastic service, good explanation of what might or might not be fixed, great approach, one happy customer.
Ms Ellingham. Thu, 23 June 2016
Really helpful. Pity Imdidnt know my hard drive was bust as costs amounted to two thirds of a new laptop
Mr Murray. Wed, 15 June 2016
The staff are friendly and knowledgable. I have recommended to others
Mr Cohen. Sun, 12 June 2016
Again a really good service in stockbridge. staff friendly brought my laptop in on sunday got it back on Tuesday. keep up the good work.
Mr Watters. Sat, 11 June 2016
Very good friendly service from Staff at Stockbridge in particular from *** and *** both of whom kept me well informed whilst my laptop computer was in for repair would certainly recommend them to others.
Ms Chandler. Fri, 10 June 2016
Excellent advice and service. Highly recommended.
Mr Tasker. Wed, 8 June 2016
Very poor, I've been waiting 10 days, I've been in once to ask what's happening and they obviously hadn't got it but the member of staff then tried to sell me things. £100 for 10 days and my laptop's still not fixed. Go somewhere else
Ms Beardon. Tue, 7 June 2016
Good customer service. I had a smashed phone screen replaced in a few hours. Unfortunately the screen did not work properly after the repair (a common problem with this model) but SimplyFix it were very good at fixing the problem immediately and it now works perfectly. Trustworthy company.
Mr Watson. Mon, 6 June 2016
I was completely satisfied with the order procedure and the customer support was great. I would have no hesitation in recommending you to others
Ms Taylor . Sat, 4 June 2016
Repair to ipad screen is brilliant and like new. Would never know how badly it had been smashed. Service excellent.
Mr Kelder. Wed, 1 June 2016
Service fine but I find costs for repair and parts way to high and could not be motivated well when asked for it. Overpriced so am looking elsewhere.
Mr Boobas. Mon, 30 May 2016
Perhaps more communication as I had to call to obtain the relevant details.
Ms Mcbride. Fri, 27 May 2016
Very efficient. Long opening hours including weekends and public holidays.
Ms Cafferkey. Thu, 26 May 2016
Quick efficient service and friendly staff
Ms Thomson. Wed, 25 May 2016
I would definitely recommend Simply Fix It to anyone who needs help with their computer.
Mr Farr. Wed, 25 May 2016
Very helpful - When swapping my cracked iPad screen ,I asked for Battery to be changed at same time but after testing it, they called me to tell me that it was 80% effective so the improvement might not be as good as I was expecting but instead changed system settings which stopped the battery drain rather than charging me for something I did not need.
Ms Law. Wed, 25 May 2016
They were good at problem solving.
Mr Mcbride. Mon, 23 May 2016
Ms Strong. Sun, 22 May 2016
Very good service
Mr Archibald. Thu, 19 May 2016
Excellent feedback on status and options.
Ms Hastings. Wed, 18 May 2016
Courteous efficient fast service
Mr Bill. Thu, 12 May 2016
First time I have had to seek help on my 7 year
old apple macbook pro 17"
What I found difficult to understand was a £99.00
fee requested up front before any investigative work
was carried out
I believe that a suitable strategically placed sign
would have saved me the embarrassment of having
to ask my wife in front other customers to go along
to an ATM machine to acquire the requested amount
we are both in our seventies and do not use a credit
I found the members of staff I was dealing with extremely courtious & helpful,and would not fault them
in any way.
Communication regarding the fault reporting / costing
was excellent and expedient also carried out very
promptly to my satisfaction and cost within my budget
I have given five stars because of the staff attentiveness
and communication procedures, and promptness of
I can only give my fair assessment based on the Stockbridge branch
I would have no hesitation in recommending them
to others or indeed going back again myself
Mr Deacon. Sun, 8 May 2016
Very impressed with all areas of customer support, polite and informative. I would definitely recommend to friends.
Mr Lewis. Fri, 6 May 2016
Great service...very quick and efficient
Mr Bain. Fri, 6 May 2016
overall excellent and fixed previous bad repair
Mr Mackay. Fri, 6 May 2016
good service , took a while though, works perfectly now
Ms Ratcliff. Thu, 5 May 2016
It was all absolutely fantastic. I booked in my laptop about a month in advance, wanting it to be done over a few days when I knew I wouldn't be using it. Alex took great care to make sure all my software upgraded in a way that meant all programmes would work with each other. He cleaned up my laptop, getting rid of programmes I don't use (with my permission). My laptop was ready for my to pick up when I needed it. My laptop is now upgraded, much faster and much better suited to the work I do on it. Many, many thanks for a job well done.
Mr Christopherson. Thu, 5 May 2016
I use the *** shop. They have helped me upgrade an older Mac Pro laptop and most recently a 2006 IMac which needed a new hdrive. Very helpful. Good knowledge and pleasant to deal with. I would recommend the shop.
Mr Tough. Thu, 5 May 2016
Excellent prompt service when I cracked the glass on my iPhone - all fixed within 90 minutes. Great.
Mr Walker . Wed, 4 May 2016
You have asked me to evaluate your performance, unfortunately this is difficult because the repair to my lap top is two days overdue, and you have not contacted me to say it is ready for collection. I did contact you on the day it was due to be ready but was informed that it was not ready and you would contact me when it was
Mr Wilson. Wed, 4 May 2016
They were able to retrieve all my email after I has stopped using my laptop some months ago. Only issue I had was that I was not able to text the number they texted me on.
Great value though and a pleasant crew. Would (probably will) use them again.
Ms Heinsar. Tue, 3 May 2016
Very satisfied with works carried out, very professional
Mr Richmond. Mon, 2 May 2016
The whole process was very customer focused and informative. Communication relating to when the work was completed was extremely efficient and the work was carried out ahead of schedule. All round excellent service.
Mr Taylor. Thu, 28 April 2016
*** was excellent, took his time explaining everything and did a great job.
Ms Lynch. Thu, 28 April 2016
Fantastic service as always from the team at Raeburn place. I will continue to recommend to family and friends.
Ms Chaplin. Thu, 28 April 2016
very efficient service .
Mr Burns. Sat, 16 April 2016
I would certainly recommend you to others , *** and *** were fantastic
Ms Benn. Fri, 15 April 2016
Staff were very helpful
Mr Longnate. Tue, 12 April 2016
Good timely service.
Ms Noble. Sun, 10 April 2016
I was delighted to have simplyfixit to help me. They provided me with solutions and at every turn went out of their way to keep my costs down. I was trading in an older Mac lap top for a nearly new MacBook Air - an excellent deal. I recommend this company without hesitation. ***
Ms Riley. Sat, 9 April 2016
At the time I was pleased with the service but have later discovered that the *** is much cheaper. Also, whilst the phone appeared to work fine when I collected it, the first time I went to charge it just this evening it is completely dead.
Mr Reid. Sat, 9 April 2016
Excellent service, all data was transferred seamlessly to new hard drive. My iMac is now working like a dream, very responsive and a pleasure to use.
Advice received was excellent and the order procedure worked without a hitch. I would definitely recommend simplyfixit to other users.
Ms Richardson. Fri, 8 April 2016
I was very pleased with the order procedure and customer support received and with the speed at which the work was carried out. I would definitely recommend you to others.
Ms Kelly. Fri, 8 April 2016
Ms Forbes. Thu, 7 April 2016
Great service, friendly staff. All fine
Ms Artus. Thu, 7 April 2016
Friendly, helpful, quick service. I visit SimplyFixIt because I trust them - to do a good job, to be honest, and to keep me in the loop. Thank you!
Mr Philp . Sat, 2 April 2016
Very prompt and efficient.
Ms Law. Wed, 30 March 2016
I went to SimplyFixIt to get my laptop upgraded from Windows 7 to Windows 10. I'm pretty competent with IT but, having heard about the problems a colleague experienced, I decided to let somebody else have the hassle. The staff explained how they'd go about the upgrade, i.e. what kind of checks they'd do before starting, and approx. how long it would take. I could tell from the questions they asked that they had a well worked out approach, and so didn't go away worried about leaving my laptop with them. The work was done within the time they'd specified, and they gave me a quick run-through Windows 10 when I went to pick it up. I've now been using my laptop for about a week and haven't experienced any problems so far.
Ms Woolerton. Thu, 24 March 2016
Clear explanation of the problem without feeling patronised. Excellent service - keep you informed and met their deadline for return of the laptop. I wouldn't go anywhere else.
Mrs Moss. Wed, 23 March 2016
trustworthy,pleasant and competent
Mr Pringle. Tue, 22 March 2016
Excellent service and extremely helpful staff.
Have used your services several times and have always been delighted with the service i have received.
Ms Bucknall. Wed, 16 March 2016
Excellent quick service
Ms Mcgowan. Mon, 14 March 2016
I was happy with all areas of my visit and I would def recommend you .
Mrs Mcglynn. Fri, 11 March 2016
Your service is second to none!
I brought in my laptop to yiur Stockbridge shop beause its security had been breached.
You tested it and reported the security breaches that you had found. You upgraded my security software and gave me a few security tips.
You provide an extremely good service for a reasonable cost and impressively spotted the traffic warden attempting to ticket my car while I was paying! That is customer service!
Mr Thomson. Wed, 9 March 2016
An excellent service. My Laptop Hard Disk started to fail (to be honest it has been dodgy since I bought the PC). SimplyFixIt advised me on the best replacement for my specific requirements and copied my data across for me. When it became apparent that the Windows 10 upgrade they had done did not support the majority of the applications I ran (Windows Starter, Excel Starter and Windows Live Mail) they then at no extra charge cloned the old (Windows 7) disk onto the new one.
Ms Lumb. Wed, 9 March 2016
The staff who took care of me and and my laptop were helpful and knowledgeable and sorted out my problem with care and explanations as to what was wrong and how they had dealt with the problems. Any future problems, whether big or small, I will be back to see them!
Ms Taylor. Wed, 2 March 2016
Dealt with Dennis who was very patient and pitched the information that he gave me at a basic level which suited me. Appeared to understand that not everyone is a computer expert and took time to explain things.
Havent always had this sort of service which has resulted in me feeling totally overwhelmed and very stressed feeling that I couldnt wait to get out of the shop.
On the whole staff pleasant and wouldn't hesitate to use simplyfixit again
Ms Boyd. Thu, 25 February 2016
Stars for customer service not for repair. My computer is not fixed, still slow and freezes whilst emailing. So bad only managed one short email. All settings changed, now Windows 10 and bing installed. This wasn't explained to me. Very disappointed.. not happy.
Ms Ferguson. Thu, 25 February 2016
I found the staff in the Stockbridge shop very helpful and patient when showing me how to get back on to my laptop after it had been cleaned and restored to my former state when I had it corrupted by a scam telephone caller. They also suggested a better security system for my laptop which was cheaper than the one I had. I am a happy customer now.
Mr Seager. Mon, 22 February 2016
All my dealings with you have been excellent.
Mr Hepple. Mon, 22 February 2016
Very fast efficient service - recommended.
Ms Taube. Sat, 20 February 2016
I can't praise the staff enough - professional, informed and supportive. And they have extended the life of my ipad twice now over the past four years. Brilliant work.
Mr Reid. Fri, 19 February 2016
I really can't fault the service the help and advice offered were excellent. I would certainly consider returning to Simplyfixit should I need help in the future.
Ms Johnstone. Wed, 17 February 2016
I was getting a new screen on my iphone. they were very helpful and did the repair that day within 30mins. I would use them again.
Mr Boyd. Wed, 17 February 2016
My enquiry was responded to promptly, helpfully and in a friendly way. The work required was completed successfully well within the time promised, and the price charged was very reasonable. I do frequently recommend Simplyfixit to others.
Inverhow Ltd. Wed, 17 February 2016
Fast, efficient, no gobbledy gook. A laptop reset, debugged and now working perfectly also an iPhone screen replaced within the hour. I recommend this business highly.
Ms Leckie. Fri, 12 February 2016
I had no access to email or internet. My laptop was in the shop from Fri till following Friday - really too long to be without access to files for work -especially as I was told that there wasnt anything much wrong with it!
However it's working ok now.
Staff really courteous and explained stuff well.
Ms Mcbeth. Mon, 1 February 2016
The computer has been fixed which is great, unfortunately it took nearly two weeks to get back which was quite slow.
Ms Lewin. Wed, 20 January 2016
Brilliant service. I took my GHDs into the Stockbridge branch as they'd died. I didn't think they'd be able to fix them but they did! Very happy - best £25 I've spent for ages. Great customer service too.
Mr Schoolar. Tue, 19 January 2016
Laptop service went well and the solid state hard drive is excellent. Windows 10 takes a bit of getting used to!
Improvements could be in help in transferring pictures from a Samsung smartphone to the laptop where the response 'contact Samsung' is not very customer focussed.
Mr Cutt. Thu, 14 January 2016
Staff in Stockbridge store are knowledgeable, friendly and very efficient. Would definitely recommend to other customers! Text updates to mobile re status of job was also very helpful.
Ms Houghton. Tue, 12 January 2016
Staff very friendly and helpful both when I dropped off my computer and picked it up again. I appreciated the staff member pointing me to where I could learn more about Windows ten on my desktop.
Mr Cohen. Fri, 8 January 2016
the staff at the stockbridge store are always friendly it is handy for ne because I stay close by. I recommend it .
Ms Fraser. Tue, 5 January 2016
End to end experience very straight forward. Delivered as expected kept up to date through out. Would recommend and use again
Mr Meikle. Tue, 5 January 2016
Simplyfixit Stockbridge provided me with clear guidance and prompt service at a fair price. I would recommend the company anytime.
Mr Sinclair. Thu, 31 December 2015
Speed of service was excellent and the team were clearly skilled at their job. No obvious improvements that I can suggest.
Mr Goldberg. Sun, 27 December 2015
very personable and professional
Mr James. Tue, 22 December 2015
Great job reasonable cost.
Mr Daly. Sat, 19 December 2015
The guys diagnosed the problem very quickly and gave me various repair options with clear costings. The work was done when I wanted it done (I had very particular time constraints and a very narrow window as the repair work had to be fitted in between my international travel plans over the Christmas period which the guys were able to accommodate) and I now have a device working better then new.
I will recommend these guys to my friends and intend to pop in again next time I'm home with my sons iPad for a repair.
Thanks for all your help.
Ms Kerr. Fri, 18 December 2015
I was given excellent service by simply fix it and will not hesitate to recommend the firm to all my friends
Mr Brown. Thu, 17 December 2015
very straightforward chaps at Stockeree. They cleaned the HP 'cos the fan had stopped - and cured it. however the fan went again and it was replaced within 36hrs. Excellent service.
You were recommended by a professional friend and she proved to be absolutely right.
I have already flagged you up to chums; though of course several already knew about you.
May I wish you and especially the chaps in Stockbridge a very Guid New Year.
Mr Murphy. Wed, 16 December 2015
Very professional service, old PC rescued from oblivion and backups restored! Wonderful - thank you.
Mr Egerton. Mon, 14 December 2015
Friendly and efficient but a bit pricey
Ms Ford. Sat, 12 December 2015
Friendly, efficient service. Having a local shop is very handy. All the staff are knowledgeable and really go out of their way to help. Thank you!
Mr Roarty. Tue, 8 December 2015
Mr Pidgeon. Sun, 6 December 2015
I was able to bring my computer in for repairing at 9.00am on a Sunday morning, and I was very well informed as to what need doing and to the further progress until of the job.
I have a "new" fast computer, and am completely satisfied. I was recommended to you from somebody I trust, and I will recommend you to others.
Ms Calcagno. Thu, 3 December 2015
Mr Mcgourley. Mon, 30 November 2015
First class customer service from a friendly and helpful staff
Ms Cullen. Fri, 27 November 2015
My problem involved the loss of an important file through my own carelessness. The Simplyfixit diagnosis was that recovery could not be guaranteed, as a preliminary examination did not identify the specific problem - which was compounded by the fact that my laptop was old, had once been dropped on a cement floor, and had developed certain quirks that only I was familiar with. However, after three days I was contacted by the technician appointed to help me to be told he had 'something' on the screen he thought might be the missing document. Which indeed it was! I can't tell you how relieved and pleased I was to see it again, or how much time and energy the recovery saved me (for which, incidentally, I paid only the standard recovery fee of £60). This is not the first time I have received assistance from the excellent staff at the Stockbridge branch. On each occasion I have been impressed by their skill, courtesy and patience. Following this latest episode I shall shortly be acquiring a new laptop and won't hesitate to ask for their help in transferring material from the old one.
Very highly recommended.
Mr Clark. Fri, 27 November 2015
The attention I received in the shop was excellent. However the repair work took longer than I expected.
Mr Mair. Thu, 26 November 2015
Excellent service. Fast effective and inexpensive.
Mr Divito. Tue, 24 November 2015
Our problem was discussed and the solution was explained to us The work was carried out to our satisfaction and we were pleased with the result.
I will certainly recommend Simply Fix It to my friends.
Mr Levack. Mon, 23 November 2015
your service is excellent - polite - fast and efficient and I would certainly recommend your shop to others as I will return when I run into computing problems - which I frequently do.
I have one observation. I have noticed that you address all men in the shop as Sir whatever their age [indeed it is common in this country]. It would be lovely if there was a way of addressing ladies - we have no Señora, Madame - Madam offends some, Ma'am is military - but it would be lovely to be addressed.
Mr Burns. Mon, 23 November 2015
quick friendly efficient service.
Mr Haire Jr.. Sat, 21 November 2015
The guys at the Stockbridge store are great!
Mr Paton. Sat, 21 November 2015
iPhone 4S screen replaced and a quality job done. Thanks.
Mr Loudon. Tue, 17 November 2015
Customer care was excellent!
Mr Bruce. Sun, 15 November 2015
I broke my iPhone 6 screen in a night club on Saturday night - dropped on the stone floor. Shattered, as was I. I had used Simply Fixit a number of times before and found them swift, accommodating and good value. This occasion was no exception. Even better, they are open all day on a Sunday until 6pm. I took my phone in at lunchtime and it was ready for collection (as good as new) in an hour and a half. I also took out the offer of insurance for 3 more screen breaks in 1 year for £25. That's worth it if you only break it once. The main job is £129. *** could only give me an appointment in 5 days time and then there was no guarantee what they would do when they examined the phone. Simply Fixit ARE the answer. This is the new Garlic Bread. ***.
Ms Deacon. Sun, 15 November 2015
Very efficient and clear with details.
Mr Bannerman. Sat, 14 November 2015
First class service with great customer support.
Easy to talk to and discuss issues without the techno babble at times in evidence with computer bods.
No hesitation in recommending this company and the staff we met. First time user of services. Will return if and when necessary. Thanks for your service.
Ms Whitcombe. Mon, 9 November 2015
Polite, friendly staff who made it clear what they proposed to do and when they would deliver back my iPhone. No false promises. IPhone delivered back in working order when promised and has been working well ever since. I was also impressed that original fix was completed by one branch then my local Stockbridge were willing to pick up the issue when my iPhone stopped functioning properly two days later. There was no 'well you will have to take it back to the original branch where you originally handed it in. Have recommended to friends.
Mr Hill. Wed, 4 November 2015
The staff were knowledgeable and helpful and the job was done in 4 days.
The company charges too much for replacement parts.
Ms Rayner. Mon, 2 November 2015
Excellent in all areas of professionalism, consideration for the customer and ability to explain clearly to the confused with great patience.t The order was dealt with efficiently and *** in the Stockbridge Edinburgh shop deserves special praise.
I was recommended by a friend and would happily recommend to others.
Mr Nicolson. Sun, 1 November 2015
They fixed it.
Mr Sankey. Sat, 31 October 2015
Generally a very quick, pleasant and useful response to my queries and what appears to be a successful repair of my laptop.
The proof of a pudding is in the eating and so far I've not had time to see if the repair will last well.
Ms Thomas. Sat, 31 October 2015
Very helpful especially when we took the iMac back for a software anomaly.
Mr Grieve. Tue, 27 October 2015
I would recommend Simplyfixit to others I always find the staff very pleasant and helpful and the service is great.
Ms Fitzpatrick. Mon, 26 October 2015
Excellent at the counter, but difficult to contact by telephone as voicemail on.
Mr Barne. Sun, 25 October 2015
Very helpful and accimmodating
Mr Loudon. Sat, 24 October 2015
Very clear and constructive help in sorting out a problem with a 2008 iMac
Mr Harvey-jamieson. Thu, 22 October 2015
Knowledgeable staff, often able to offer free advice. Competent and swift repairs.
Flat rate charging structure means that sometimes customers receive excellent value for money, whilst on other occasions it might appear expensive.
Some of the accessories offered for sale may seem overpriced, but the quality is always good.
Mr Mcclary. Thu, 15 October 2015
Although it took twice as long as I was quoted, and I had to return for for a minor adjustment, the customer service was excellent.
Ms Houghton. Wed, 14 October 2015
Satisfied in all areas.
Mr Paton. Wed, 7 October 2015
Excellent service on all counts. Friendly, informative and efficient. Would not hesitate to recommend to anyone.
Mr Howie. Tue, 6 October 2015
I have been to the Raeburn Pllace shop a good few times, and have always made feel welcome, and have received sound advice and excellent service. As someone with mobility problems, I much appreciate there being room for as many as two seats.
I am also impressed by the skill with which the one man can cope with the needs and desires of several people at one. It is like hospital triage.
I can say nothing more than 'Keep up the good work!'
Mr Mcgourley. Tue, 6 October 2015
Attitude of staff in Stockbridge excellent.Yes I would definitely recommend you
Ms Fraser-reid. Tue, 6 October 2015
Quick, efficient and good communication.
Mr Frame. Mon, 5 October 2015
good service ready when promised
Mr Roberts. Fri, 2 October 2015
Need to be more precise on final cost, service good and overall happy with final outcome of repair
Ms Jones. Mon, 28 September 2015
All good; a quicker turnaround time than 8 days would be appreciated but understand the pressures when you're busy.
Ms Smith. Sat, 26 September 2015
I cannot recommend SimplyFixit more highly for their willingness to take time with customers, particularly those of us who find navigating the Internet, understanding our equipment and problems with it hard. I was assured that they are a drop-in company and are always happy to help. As well as receiving excellent service from them I have saved money compared to what I was paying someone else before I discovered this firm. I have already recommended them to friends and will continue to do so.
Mr Renton. Sat, 26 September 2015
Ms Thornton. Fri, 25 September 2015
Courteous friendly service.
Mr Mckie. Fri, 25 September 2015
Very helpful knowledgable and quick repair
Ms Anderson. Mon, 21 September 2015
Service prompt and friendly. The guys who work in the Stockbridge shop are all really nice and helpful.
Ms Wild. Sat, 19 September 2015
You fixed my phone straight away customer service was prompt clear and helpful would reccomend to friends
Mr Worlledgi. Mon, 14 September 2015
Ms Warlond. Wed, 9 September 2015
Helpful phone and personal service. I was told same day or next day for analysis to be completed. It was another day later but I wasn't in a hurry so no problem.
Ms Thompson. Mon, 7 September 2015
Simply Fixit are Simply Fantastic. They are efficient, effective, good value - and they explain everything patiently and clearly. Nothing is too much trouble and they go out of their way to achieve customer satisfaction.
Mr Bevan. Sat, 5 September 2015
They fixed my computer and were very tolerant of my naieve questions
Ms Warnock. Mon, 31 August 2015
All of the team at Stockbridge Simply Fix It are unerringly helpful, polite and understanding. I have been many times and call them my 4th emergency service.
I have already recommended them to others.
Mr Cameron. Fri, 28 August 2015
My problem was a relatively simple one and dealt with quickly and efficiently
Mrs Mackenzie. Wed, 26 August 2015
The service is outstanding . They make you feel at ease and explain things in simple terms so us non-computer people understand! Would highly recommend .
Mr Smith. Mon, 24 August 2015
Every aspect of the service was excellent
Mr Mcgowan. Mon, 24 August 2015
Very courteous service. Explained at the start and quick same day service.
Great value for money.
Ms Gracie. Sun, 23 August 2015
Quick service , polite and happy with the work on my phone .however it is Expensive and I felt the man who served me went for the hard sell on me about other services .
Ms O'dea. Sat, 22 August 2015
Excellent, fast service.
Ms Lawson. Wed, 19 August 2015
I was unable to get through to my local branch to check up on progress - phone went to answering machine which did not accept my message.
Ms Waugh. Mon, 17 August 2015
Very helpful staff who are knowledgeable and accommodating.
Ms Mcnie. Sun, 16 August 2015
Excellent service at a very reasonable price
Ms Irvine. Fri, 14 August 2015
Fast, efficient replacement of badly damaged iPhone 6 screen. The cost was a little more than I had hoped.
Mr Cunning. Thu, 13 August 2015
I was entirely satisfied with the advice and service I received.
Mr Mchaffie. Mon, 10 August 2015
I was very satisfied. The staff at Stockbridge are very helpful (not just to me but to other customers I observed while I was there). Marius has spent a lot of time sorting out the problems with our various computers and we very readily recommend SimplyFix it to others.
Ms Bunyan. Thu, 6 August 2015
I was totally satisfied with the service and advice given. Would have no hesitation in recommending Simplyfixit!
Ms Chan. Mon, 3 August 2015
Mr Fletcher. Sun, 2 August 2015
Had to get my iPhone fixed as it was having problems with charging the battery. I found them refreshingly straight up and willing to find the problem before giving a quote.
Once found they turned around a fixed and what seams like a new phone now, very happy would recommend and go back with any other devices that need fixed
Ms Macdonald. Sat, 1 August 2015
I always go here to get my phone fixed, great polite staff and always do the job well and efficiently. I always receive my working phone the day I put it in or at the latest the day after. Would recommend this service to anyone, the prices are pretty fair as well.
Mr Stewart. Fri, 31 July 2015
Mr Cownden. Thu, 30 July 2015
The staff were excellent. I'm not sure how the price or speed of service compares to other places though...
Mr Cameron. Mon, 27 July 2015
I have always found staff members most helpful, patient and obliging.
Mr Angus. Thu, 23 July 2015
First class service
Mr Fawcett. Wed, 22 July 2015
your attempt to fix what may have been a minor problem
at the front desk and explain your checks was much
appreciated even though it proved more needed to be
Mr Mcclary. Fri, 17 July 2015
Staff unfailingly courteous and helpful. Waiting time is sometimes rather longer than is convenient though.
Mr Dalgliesh. Fri, 17 July 2015
SimplyFixIt is simply a life saver. I use my iPad extensively at work and home, every day. Especially, it's a critical bit if kit for business. The staff at SimplyFixIt always make me feel like a priority customer. They have always provided the best turnaround they can. They are my 'go to' guys for iPad repairs. I wouldn't consider anyone else.
Mr Prain. Mon, 13 July 2015
The only difficulty I found was parking. The service received by your staff was helpful, friendlyand reasonably priced. I would not hesitate to use your service again.and have already recommended a friend.
Ms Nehring. Fri, 10 July 2015
Fast, efficient and effective service.
Ms Mckay. Fri, 10 July 2015
Brilliant service. Just very pricey.
Mr Keddie. Sat, 4 July 2015
The job done on my computer is perfect. It's like it's completely brand new.
Mr Regan. Thu, 2 July 2015
Very helpful - made sure I was happy with the price and did a great job.
Ms Chaplin. Wed, 1 July 2015
Ms Lyon. Wed, 24 June 2015
I would definitely. Recommend you to others. Excellent service
Ms Gordon. Mon, 22 June 2015
I was given enough information to choose to use their services and was delighted by the result.
Ms Volpe. Fri, 19 June 2015
Ms Harverson. Sat, 13 June 2015
I have been extremely impressed with all aspects of the service provided and recommend it highly
Ms Laing. Fri, 12 June 2015
Very good service given to us
Mr Russell. Mon, 8 June 2015
Based on my experience there is nothing I would improve. *** in the Stockbridge shop was absolutely brilliant. He explained everything in great detail, from start to finish. My Simplyfixit experience could not be more contrasting to what the *** shop offered, which was absolutely terrible. I will recommend Simplyfixit over *** anytime someone asks.
Ms Elliot. Sun, 7 June 2015
The service is always fantastic. Quick and efficient and very very helpful. The £25 for three screen replacements is great value for teen phones!
Mr Macaulay. Mon, 1 June 2015
Simplyfixit personnel were extremely helpful and all my laptop viruses & related problems were resolved to my grateful satisfaction.
An excellent all-round service
Mr James. Mon, 1 June 2015
Ms Denby. Sat, 23 May 2015
Excellent customer service and very knowledgable staff.
Mr Mckeraghan. Mon, 18 May 2015
After a frustrating visit to the Apple Store and their failure to rectify a problem in my i-Pad, I took the tablet to our local store where it was completely restored and all faults eliminated. It now operates better than before. Cost of fix was favourable . Service was first class by Alex., who was informative, patient, friendly and competent as well as having a most pleasant disposition.
Mr Grant. Sat, 16 May 2015
I visited the Stockbridge Simply Fix It shop and the service was brilliant from *** - his guidance and support was very welcoming and he is a credit to your company. I will be back soon with any other issues with my Apple products.
A big thank you *** for your assistance!
Ms Miller. Tue, 12 May 2015
yrs, I would recommend you although I found you expensive . My computer was returned to me fully working with a new hard drive and for the first time in 3 years even my email was working. However my email now no longer works on my iPhone or iPad , so annoying because the account type information was changed, I now have to fix this and I am useless at IT and find it very stressful . So good but not brilliant .
Ms Cullen. Wed, 6 May 2015
I am a writer, widowed 2 years ago. My husband dealt with all computer matters in the past and I am finding the adjustment difficult, I'm afraid some of the problems I've brought to simplyfixit have been fairly basic, others less so, but whatever the level of the problem I have always been treated with courteous attention and the problem solved swiftly and efficiently.
Ms Cornwall. Wed, 29 April 2015
The staff in your Stockbridge Branch are extremely helpful, friendly and skilled.
Ms Hendry. Fri, 24 April 2015
All good most responsive.
Mr Mair. Fri, 24 April 2015
Excellent, helpful and speedy fixing of iPad screen
Mr Matthews. Tue, 21 April 2015
Service was pretty swift, and the pricing was much less expensive than I had anticipated, but I just wish that I had been kept up to date on timescale, as I didn't know anything until making a phone call the day before it was, unbeknownst to me, due to be all fixed up and ready for collection. I'll definitely be going back though.
Mr Jaques. Fri, 17 April 2015
good all-round service, problems clearly explainedand proposals clearly outlined
Mr Meikle. Wed, 15 April 2015
your staff's toleration of my ignorance was exemplary
Ms Hay. Mon, 30 March 2015
I thought the staff were very helpful and kind. They explained the problems with the computer and were realistic with dates. I would recommend them to others.
I am very pleased they are in the area, because I feel confident that they will do a very good job.
Mr Childs. Sat, 28 March 2015
helpful, friendly advice
Mr Campbell. Sat, 28 March 2015
The machine now works while it did not before what more can I ask
Mr Buckland. Fri, 27 March 2015
The service was excellent. The fault was diagnosed and the solution woke out quickly. The only problem I had was that the explanation of what was wrong was a bit too technical for me, so a lot went over my head. I am not sure what can be done about this, as it is a ethnical subject.
Mr Coleman. Thu, 26 March 2015
Your colleagues listened to my requirements,not just repaired the PC and returned it in excellent working order.
Ms Wotherspoon. Wed, 25 March 2015
Very friendly, efficient service - explained what could (and could not) be done for my fairly old laptop and why, offered alternatives where possible - and accepted my financial limitations regarding possible solutions while still giving the best outcome possible despite this. Couldn't really ask for more.
Mr Gray. Fri, 20 March 2015
Staff very helpful and installed new hard disc. Old disc was unreadable so they used my media discs and back up to reinstall data and Windows. Only slight issue was length of time - computer was handed in on a Friday morning at it was the following Thursday morning before there was any information available regarding progress.
Mr Crowther. Fri, 13 March 2015
No complaints. An excellent service delivered by pleasant staff.
Mr Hercus. Tue, 10 March 2015
the service was good in all areas
Mr Boyd. Mon, 2 March 2015
The staff are prompt, courteous, patient and helpful. If some additional tutoring time for not so recent digital immigrants (helping them hands-on with online actions they are uncertain about) were available I would be willing to pay for this.
Ms Horne. Thu, 26 February 2015
It was all really good , the staff were great and helpful and my sons ipad was fixed quickly. Thank you.
Ms Drysdale. Sun, 22 February 2015
I felt it took a long time but I was told upfront that they had a heavy workload. Other than that I was very happy with the service and the result.
Mr Macdonald. Mon, 16 February 2015
Really practical sensible help. Decent price and lead time.
Ms Macdonald. Sat, 14 February 2015
First class service. Would recommend to others.
Dr Richardson. Fri, 13 February 2015
The guys were great. They were very clear in their explanations and the work was completed on time. In fact I've just brought in another family members computer to be fixed as well.
Ms Clark. Thu, 5 February 2015
Ms Moore. Thu, 5 February 2015
All very fast and efficient
Mr Bell. Sun, 1 February 2015
Very good service from start to finish
Ms Elliott. Sun, 1 February 2015
Have twice had my sons phone screen fixed. Great service, job excellently done. Quick and reasonable price. I'd be very confident bringing any repair to them. Always very polite, helpful and professional.
Mr Mclaren. Sat, 31 January 2015
Very friendly, knowledgeable staff. Great service, definitely will use again and recommend to friends
Mr Gardiner. Fri, 30 January 2015
Helpful, informative and efficient.
Ms Murray. Fri, 30 January 2015
The boys in the shop were really helpful and switched on. Perhaps some extra staff might be needed at busy times to alleviate queues.
Mr Cohen. Tue, 27 January 2015
Simply fix is a brilliant computer shops I go to my local shop in stockbridge staff are always friendly and polite
Mrs Ballingall. Sat, 24 January 2015
Mr Greenhill. Sat, 24 January 2015
Brilliant, quick service.
Mr Hepburn. Fri, 23 January 2015
I was completely satisfied with the work done on my computer. I have already recommended Simplyfixit to friends. ***.
Ms Nordberg. Sun, 18 January 2015
The manager of the Stockbridge store is amazing. There was a misunderstanding between me and a staff and he sorted it out perfectly
Mr Cook. Sun, 18 January 2015
the whole procedure was most effective. Good knowledge and clear explanations
Mr Boyd. Thu, 8 January 2015
Simplyfixitstaff are helpful, patient, courteous and efficient. The prices are reasonable and fairly and clearly estimated.
Mr Barnes. Wed, 7 January 2015
So far the computer is working ok and as i hoped. Early days but if no snags turn up i'll be pleased with the changes made .I guess staff coped well with an unusual request and on visits to the shop they were helpful
Mr Squires. Sat, 3 January 2015
I put my laptop into the *** shop almost two weeks ago and was told I would receive a call mid-week, with an update. I went into the *** shop on Saturday (a weekd later), having heard nothing and the laptop was still not ready.
Still waiting for a phonecall with an update!
Ms Gray. Fri, 2 January 2015
Great service - speedy, careful and I particularly appreciate the time taken any time I go into shop for advice. Following a successful upgrade for memory and installation to Mavericks with no glitches on my Mac Air I was impressed by the care & patience taken BY THE PERSON WHO DID THE WORK to explain & educate customers no matter what level their knowledge.
My husband had to ask their help while I was abroad for a long time and it was worth knowing he was in good hands.
Mr Cohen. Tue, 30 December 2014
Simply fix is brilliant. The staff is very good and friendly. Keep up the good work.
Mr Hartley. Mon, 15 December 2014
Overall I am very pleased that my laptop is back up and running and I would recommend your service to others. Unfortunately the ordering process was unnecessarily inefficient. When I phoned up to confirm that I wanted to go ahead with the work the person I spoke to appeared not to know anything about it, and nor could they find any record of my order on the system. This caused an avoidable delay.
Mr Stokes. Sat, 13 December 2014
Quality of work and service are excellent. I like getting texts when the repair is ready.
Ms Warnock. Fri, 12 December 2014
Very helpful - couldn't ask for better.
Mr Murray. Thu, 11 December 2014
nice guys in Stockbridge. Helpful and to the point
Ms Wilson. Tue, 9 December 2014
Mr Burns. Tue, 9 December 2014
I found them both efficient and helpful and good at communicating timescales for return of my laptop.
Ms Ball. Tue, 9 December 2014
Mr Crane. Sat, 6 December 2014
Customer care could not have been better : the genntleman serving me was courteous and very efficient. The item was fixed overnight....could not have been quicker. Fantastic service all round!!
Ms Randall. Sat, 6 December 2014
It was an extremely fast and efficient service even though the shop was very busy each time I went in. Fantastic value too. I would highly recommend!
Mr Main. Thu, 4 December 2014
This was the second time I've used Simply Fixit for a laptop tune up (different laptops!) and both times they were extremely helpful, taking time to understand what I needed and to explain their process and what work they'd done on collection. Cant fault the service!
Mr Dury. Tue, 2 December 2014
service is fine
Ms Barker. Sun, 30 November 2014
Everything was fantastic, I am absolutely delighted with the service I received and will be strongly recommending Simply Fix It to others. The staff were so helpful, and the repair was carried out very quickly, which was great. I will be continuing to use simply fix it for any other issues with my laptop and anything technical I need. Thank you!
Ms Simpson. Mon, 24 November 2014
Super helpful staff, quick turnaround on a broken screen and didn't cost the earth!
Ms Hutcheson. Sat, 22 November 2014
The chaps in the shop were very helpful. They explained what the process was, the scenarios that could happen. I was well aware of what was involved.
Mr Fuller. Wed, 19 November 2014
motherboard ordered by Simply Fix It for my computer was faulty and did not cure computer failure, resulting in the necessity to buy a new computer. Possibly source new parts from another supplier!
Ms Thompson. Mon, 17 November 2014
Staff were friendly and helpful. Service was good value and exceeded my expectations.
Mr Semple. Mon, 17 November 2014
Fast Efficient. Economical. First class service every time
Mr Hastings. Thu, 13 November 2014
Friendly efficient knowledgable
Mr Paget. Wed, 12 November 2014
I was very satisfied with service I received, and would certainly recommend Simplyfixit to my friends. *** in your Stockbridge branch was particularly helpful.
Mr Campbell. Mon, 10 November 2014
Very professional and quick turnaround to the service my iMac needed.
Mr Morrison. Sun, 9 November 2014
Staff provided good advice, very helpful and last, but not least, very patient.
Mr Jeffrey. Sun, 9 November 2014
Very satisfied, staff good humoured and patient.
Mr Mcculloch. Fri, 7 November 2014
Clear and transparent pricing, repair time was as promised, opening hours made it easy for me to pick up my repaired i-pad (cracked screen).
Ms Ms Hill S.... Sat, 1 November 2014
Really helpful, efficient service.
Mr Mcbain. Sat, 1 November 2014
Friendly and helpful service.
Ms Greenwood. Fri, 31 October 2014
A friend had a problem with her laptop and, as she has mobility problems, I offered to take it to Simplyfixit for her. I was not aware that a recommendation was eligible for a £10 discount but the staff pointed this out, fixed the problem by the end of the day and texted me to let me know the laptop was ready.
Ms Yarrow. Tue, 28 October 2014
Thank you for being SO helpful and fast and reasonably priced - I recommend you to everyone.
Ms Leslie. Sat, 18 October 2014
Great, friendly service. Staff seem very knowledgeable.
Mr Irwin. Sat, 18 October 2014
good and fast service but quite expensive
Mr Hussain. Fri, 17 October 2014
Staff was really friendly, helpful and professional. I look forward to go to shop even though it always a bad news that screen is broken or something not working. It would be good to have a membership number to get some discount and easily locate your details. Couldn't fault anything every time I have been there . Served by different people but same excellent service.
Mr Backhouse. Wed, 8 October 2014
I had a corrupted C drive and further viruses were found when they checked over my computer.*** did a good job and cleaned up and isolated these viruses and the computer is now working well. Cost £79. However Simply fixIT installed AVG cloudcare on my computer 2 year subscription on 7 Sept.2013 and I did not expect to get Viruses which corrupted my C drive and computer. It appears that the installation was not fully completed
Mr Divito. Mon, 6 October 2014
Excellent , fast and courteous. We have used the service three times now and are completely satisfied and would not go anywhere else.
Ms Cloete. Wed, 1 October 2014
Customer service outstanding. Very expensive.
Ms Jones. Sun, 28 September 2014
Service was great, except on loading the AVG onto computer you registered it with wrong email address which makes things awkward for registering the product, etc.
Ms Lorimer. Sun, 28 September 2014
The guys at the Stockbridge shop were truly excellent. I cannot thank them enough, as, without them, I would probably not have got my Laptop fixed. They were very supportive, gave sound advice, and, most importantly didn't put me under pressure to make an instant decision. They are also always very courteous and polite.
My Laptop came back to me in 'tiptop' shape and feels as though it is brand new.
As a highly "untechnical" person, I am very lucky to have them on my doorstep!
Ms Crosthwaite. Fri, 26 September 2014
Great experience in *** ... All the staff extremely courteous and friendly. Kept me updated with progress at all times and couldn't have been more helpful.
Mr Laing. Fri, 19 September 2014
I took my son's ipad in to get fixed. Although it took them some time to fix it they kept me uptodate and explained every step.All in all a very good service which I would be happy to recommend again.
Mr Divito. Tue, 16 September 2014
extremely happy with all aspects of service, and would definately recommend to my friends, and family
Ms Rennie. Mon, 15 September 2014
Extremely satisfied with this service. Every step was efficient. The gentlemen who booked in my ipad for repair was knowledgeable and went through all the risks and possible additional charges that I might incur. Fortunately all went according to plan and nothing extra was required, however, if I had gotten a call to say that more needed to be done I feel it would have been genuine.
Mr Sinclair. Fri, 12 September 2014
Simply fix it kept me informed, both by phone & email regarding the progress of the repair. Excellent service.
Mr Pringle. Fri, 12 September 2014
Excellent service, extremely efficient staff and could not fault anything.
Please pass on my thanks to all concerned.
PC now running perfectly.
Ms Vivers. Fri, 12 September 2014
Punctual, patient, well mannered service.
Mr Williamson. Thu, 11 September 2014
well run business. Stockbridge office is well staffed with bright and helpful computer support. I will certainly recommend Simply fixit to anyone seeking help in your sphere.
Mr Stokes. Tue, 9 September 2014
I'm very happy with a difficult job well done
Mr Tagore. Sat, 6 September 2014
Top notch service from Simply Fix It.
Mr Gibson. Wed, 3 September 2014
Helpful, knowledgable staff . Layout of Stockbridge store ,in respect of working space with customers very poor . Customers have to 'juggle' for space in a counter area that at best can only accommodate two people ( either side !) consequently there is no privacy .Work stations' where staff can take the customer to resolve minor issues... are required and will convey a much more professional operation in line with the standard of the helpful staff. Also what about home visits ?
Ms Rowatt. Wed, 3 September 2014
No improvements required, staff went above and beyond what was required and were brilliantly helpful and friendly throughout.
Ms Greenwood. Sat, 30 August 2014
I was organising a large international event when my laptop cursor stopped working. Simplyfixit took my machine in at midday on Saturday and it was fixed and ready at 9am on Monday morning - now that's what I call service.
Ms Cassels. Thu, 28 August 2014
Good job done, although very length and not always kept informed
Mr Bruce. Tue, 26 August 2014
Very knowledgable staff who were keen to share this with me. At times I just wanted to know the problem was fixed rather than a blow-by-blow account of the problem. Not a criticism as the info was given I. A very professional and straight forward way, just that I was in a rush and not that interested in the technicality.
Mr Richardson. Sun, 24 August 2014
Excellent and helpful service, very confident and very pleased with the repairs.
Mr Urie. Sat, 23 August 2014
Excellent service. So fast!
Ms Rona. Thu, 21 August 2014
Very all round service and really quick turnaround in resolving my issues
Ms Erskine. Mon, 18 August 2014
Excellent customer. service
Ms Erskine. Mon, 18 August 2014
Excellent customer service
Mr Poore. Sun, 17 August 2014
Have used Simplyfixit a few times and as always a first class professional service.
Mr Walker. Thu, 14 August 2014
Excellent and informative service and fixed the phone without any problems.
Mr Campbel. Tue, 12 August 2014
An excellent professional service with great customer support.
Mr May. Tue, 12 August 2014
Excellent service and I'm delighted with my custom built PC. Thank you!
Mr Fairweather. Sun, 10 August 2014
Overall very satisfied with the service and the communications with me. I was initially overcharged due to a lack of internal communication, but that was quickly resolved. I would recommend simplyfixit.
Mr Mcrae. Sun, 10 August 2014
My iPhone had a badly smashed screen and required to be repaired. Staff in the Stockbridge Branch were very helpful indeed (thanks ***) and provided great advice and diagnosis before carrying out the repair. Screen price was slightly expensive I thought however this is probably due to it being an Apple Iphone. Service and support provided was very good.
Ms Cowie. Fri, 8 August 2014
Not sure really. Quite happy with service
Mr Watters. Thu, 7 August 2014
Generally satisfied by Staff at Stockbridge Branch
Ms Travis. Mon, 4 August 2014
Good efficient service, courteously delivered.
Mr Breen. Sun, 20 July 2014
*** in *** has been a great help.. A real pro
Ms Mitchell-rose. Sun, 20 July 2014
all your assistants were charming and could not have been more helpful.
Mr Welch. Fri, 18 July 2014
I have no complaints really. The only issue that came up with the service was that the network was down when my phone was reset so the technicians were not able to restore my itunes etc. However the biggest credit to the technicians was that Apple and another store had quoted 4 times as much money and could not specifiy how long it would take. I received my phone back within 2 hours.
Ms Harrison. Thu, 17 July 2014
No improvements necessary
Ms Graham. Wed, 16 July 2014
Fast friendly efficient service. Have returned several times for different issues.
Mr Fraser. Sat, 12 July 2014
Very fast, friendly, efficient service at a reasonable price.
Mr Rohner. Sun, 29 June 2014
Phone fixed in half a day. You saved my day
Beaufort P Ltd. Thu, 26 June 2014
Very Good Service ! great repair, exceptionally nice, helpful and friendly staff. Explaining all the technical stuff and advising on my future requirements.
Well done in Stockbridge *****
Mr Muir. Thu, 26 June 2014
Made a few calls to check up on my PC repairs, but once I got to speak to the person dealing with it he told me clearly what was wrong, what he was doing and when he hopped tit would be ready.
The Edinburgh Academy - Junior School. Thu, 19 June 2014
You made a careful assessment of the Ipad problem indicated the likely cost of repair. You informed me of the risks - the screen might get broken. The repair was successful, without the screen being damaged, and completed at the price quoted and you contacted me effectively so that I could collect the repaired item promptly. This is just what I need in a repair service.
Mr Scott. Sat, 14 June 2014
Quick turnaround. Thanks
Mr Mckinven. Sat, 14 June 2014
good to exccellent
Mr Christodoulidis. Tue, 10 June 2014
extremely helpful employees , who are willing to go through everything with you; very polite and highly efficient
Ms Oosterling. Sun, 1 June 2014
Very friendly staff and they to a great job! However, they always say 2 to 3 days when it takes them quite a bit longer.
Ms Court. Sun, 1 June 2014
Excellent service - wonderful friendly and incredibly helpful staff . I was so impressed - and thought that the service offered was highly professional and first rate. I visited the Stockbridge branch in Edinburgh , and Alex , who served me was fantastic .
I would highly recommend this company to anyone who needs a quick and efficient solution to their laptop / pc problem.
Mr Wilson. Sat, 31 May 2014
Fast and efficient. polite service.
Mr Mcgravie. Sat, 31 May 2014
Friendly, fast, efficient, knowledgable service.
The Edinburgh Academy - Junior School. Thu, 29 May 2014
Repairs (4 on different devices) have always been dealt with efficiently and it has been carefully explained so I know exactly what I have been paying for.
Mr Beaton. Sat, 24 May 2014
As we say in Scotland, simplyfixit is pure dead brilliant.
Mr Buckland. Sat, 24 May 2014
The distant was extremely well informed and helpful.
Mr Breen. Sun, 18 May 2014
Served by 'Mac'... Excellent in all ways as usual...
Mr Simpson. Sat, 17 May 2014
I bought a screen proctor and ask for it to be fitted to my phone and it was not done !
Mr Semple. Fri, 16 May 2014
Extremely quick and efficient. 2 hour turnaround for a new screen for an iPhone 5s
Mr Trotter R. Thu, 15 May 2014
I would definitely recomendations to others if they are looking for high quality, honest and fast repairs done.
Mr Clay. Sat, 10 May 2014
I was more than happy with the service I received. In terms of opportunities for improvement: the end-to-end lead time is something that can always be improved in any service. It wasn't an issue for me on this occasion.
Mr Herbert. Thu, 8 May 2014
Replaced the hard drive and updated memory on our ageing fading MacBook with the unit now working fine.
Talked to me about the potential problems and dealt with it all in a couple of days. Friendly staff, and decent price. In the last few months we have used the *** for an iPhone battery replacement and iPad charging repair after dropping it. Our go to shop for our mac stuff.
Mr Parratt. Tue, 6 May 2014
Good prompt service
Ms Lawrence. Tue, 6 May 2014
you did exactly what it said in your advert - you fixed my straighteners timeously and for the amount agreed
Mr Dalgliesh. Tue, 6 May 2014
Service was excellent. I broke an iPad two days before I needed it for a presentation. I phoned ahead to check for parts and engineer availability and they confirmed they would be able to fix it by close of business the next day.
Perfectly professional staff made me feel like my urgency was understood and, in fact, they pulled out all the stops and had it ready by lunchtime the next, giving me plenty of time to prepare for my presentation the following day.
Mr Court. Sun, 4 May 2014
The whole process was efficient and well explained. The team kept in touch throughout the repair and delivered a solution more quickly than they had originally indicated. I would have no hesitation in recommending the Stockbridge Store.
Ms Bell. Sat, 3 May 2014
I would happily recommend you to others. I found the service helpful, prompt and caring.......excellent.
Mr Spillane. Sat, 3 May 2014
It's a really good service - but at a price.
Ms Essex. Sat, 26 April 2014
Pricing structure a little high/complicated
Mr Cunning. Fri, 25 April 2014
Everthing was excellent and everyone was helpful.
Ms Grant. Thu, 24 April 2014
fantastic service, with such friendly informative staff
Mr Gray. Sat, 19 April 2014
Great and very fast service.
Mr Murphy. Sat, 12 April 2014
Excellent service. Used them twice for my MacBook and my iPhone and fixed them both even when the apple store said they fixed the MacBook and it still had problems, these guys sorted it. Great place!
Mr Borthwick. Sat, 5 April 2014
most satisfied. Iphone working again.
Ms Ramsay. Sat, 5 April 2014
Fast, efficient, helpful and friendly.
Mr Roberts. Sat, 5 April 2014
Mr Ivey. Mon, 31 March 2014
Totally satisfied with staff knowledge and friendly support.
Certainly will recommend to my friends.
Ms Ochs. Wed, 19 March 2014
Perfect service fantastic staff cannot fault anything.
Ms Scott - Dempster. Sat, 15 March 2014
Great quick service
Ms Caw. Mon, 10 March 2014
Always able to help. Prompt service
Ms Forfer. Wed, 5 March 2014
I found the service I received was of the highest order and would have no hesitation in recommending the team to anyone
The price was also very competitive with an extremely good turnaround
Mr Brightman. Sun, 2 March 2014
Excellent advice and manner. Would certainly recommend to others.
Ms Simpson. Wed, 26 February 2014
I found their services quick and easy.
Ms Mcdowall. Wed, 26 February 2014
Quick, clear help.
Mr Macmillan. Thu, 12 December 2013
The service was helpful and thoughtful, and gave me the improvement I sought.
Ms Bostock. Sat, 30 November 2013
Fabulous efficient quick service.
Ms Smith. Sat, 30 November 2013
No improvements possible! Always welcoming and always patient in explaining and dealing with my computer problems.
Mr Rogers. Fri, 29 November 2013
No improvement necessary
Ms Stretton. Sat, 9 November 2013
Very friendly, helpful and prompt
Mr Mattin. Fri, 8 November 2013
Walk in quick and friendly service. Able to accommodate me even though the store was busy.
Ms Castro. Thu, 7 November 2013
Yes, I was satisfied with the order procedure. Humanized and confident costumer support and I would definitely recommend the service to all people I know.
Ms Keen. Mon, 28 October 2013
Quick perfect service, couldn't fault it whatsoever. Highly recommended!
Ms Macleod. Mon, 28 October 2013
an opportunity to sit at a desk alongside the adviser would be helpful rather than leaning over the counter.
Mr Robinson. Fri, 18 October 2013
I found your service excellent and would recommend you to anyone thank you John Robinson
Mr Kistruck. Thu, 17 October 2013
A first rate service. Very helpful and straight-forward. They were keen for me to check the repair before I left the shop.
Ms Henderson. Sat, 12 October 2013
Dropped the ipod touch and given the damage thought that it was irrepairable however the Broken screen and damaged component were replaced and it is back to normal. Delighted with the service at simply fix it in Stockbridge
Ms Chapman. Sat, 12 October 2013
Fantastic service - will continue to recommend again and again!
Mr Lawrence. Thu, 10 October 2013
Try to give accurate amount of time to fix problems, all in all excellent service and very professional people to deal with. And with a smile
Ms Pavithra. Tue, 8 October 2013
Fantastic and prompt service. Very impressed.
Mr Henry. Mon, 7 October 2013
My desktop was completely non functioning, ie unbootable with the Windows Disk. Simply Fixit
have got it going again, I couldn't be more delighted.
Mr Bruce. Sat, 5 October 2013
As a non-computer person, Mac was brilliant at explaining the basics to me in a way i could understand and appreciate. I also appreciated the fact that you discussed progress at each stage and were able to ultimately advise that it was not sensible to carry on any further work on the machine. I have used Simply Fixit before and will continue to do so in the future.
Ms Bremner. Fri, 27 September 2013
The service I received was exemplary - polite, prompt and efficient. I would recommend SimplyFixIt to others and in fact already have.
Mr Stewart. Wed, 25 September 2013
Very impressed with service of my laptop which is now much quicker. Member of staff was very helpful and understanding of my lack of knowledge
Mr Boobas. Tue, 10 September 2013
Attentive and caring.
Mr Backhouse. Sat, 7 September 2013
Mr Forsyth. Thu, 5 September 2013
Fast, efficient, and polite service.
Ms Macgregor. Fri, 30 August 2013
EXCELLENT, FRIENDLY, EFFECTIVE AND FAST SERVICE
Mr O'reilly. Fri, 30 August 2013
Helpful, keen to ensure we understood the nature and implications of the problem - keep it up.
Ms Craib. Tue, 27 August 2013
Cracked screen for iPhone 4S.
Wonderful quick service with professional assistance throughout.
Ms Volpe. Mon, 26 August 2013
Always helpful and willing to assist! We highly recommend and send customers when possible! U never feel ripped off, charge fair, also trustworthy! My husband owns capelli hair design in stockbridge. Thank u again
Ms Blair. Sun, 25 August 2013
Clear explanation of the diagnostic process with estimated timescales, good communication throughout and a prompt service. The members of staff I spoke to were very polite and helpful.
Mr Niall. Thu, 22 August 2013
Very very slow at preparing the paperwork at the front desk!
Mr Niall. Thu, 22 August 2013
Can't believe how long it took to complete paperwork when checking goods in.
Mr Muir. Sat, 17 August 2013
Your service is above the norm when compared to others. However your prices are 20% higher than the norm. I'm not sure if the premium is really worth it?!
Mr Poore. Mon, 12 August 2013
No complaints. Good service and kept updated with progress
Ms Ratcliff. Fri, 9 August 2013
I was given really good advice about the best value way to get what I need out of my daughter's water-damaged iPhone. The staff create repeat custom by giving good advice and only selling you what you need.
Mr Gabriel. Tue, 6 August 2013
The service is excellent and does what it says on the tin. I would definitely recommend simplyfixit to others.
Ms Foeman. Sat, 3 August 2013
Very helpful staff, they fixed 2 ipods and and iphone screen, one screen wasn't quite right but they took it back and re did it.
It still was not quite right which was disappointing and unfortunately my daughter cracked the screen again in the corner so they would not re do the screen on warranty because of the screen. Nor would they give a discount which was understandable but a shame as the ipod hadn't been right since repair.
Mr Mcfarlan. Sat, 3 August 2013
Friendly and informed service, which appears to have improved my laptop speed issues.
Mr Eymard. Fri, 2 August 2013
Speed of repair is. Good.speed of supply for goods not in stock in shop could be better.Extremely useful and knowledgeable staff.I highly recommend. the'simply fix it service
Ms Hunter-hill. Thu, 1 August 2013
Thoroughly impressed with everything - speed, price, helpfulness and incredibly nice customer service! Really great guys who helped me out and explained everything especially since I am the least technical person ever. Thought my computer was a write-off but they managed to fix it - good as new - thoroughly recommended!
Mr Stone. Wed, 31 July 2013
Another excellent experience with Simply Fixit - the team really went the extra mile to get my PC back to me not only with the power supply problem fixed, but with Windows reinstalled and everything working smoothly again. Excellent personal customer experience too
Mr Baur. Mon, 29 July 2013
Verl helpful, pleasant and knowledgable
Mr Lakin. Mon, 29 July 2013
An excellent, efficient service was provided. I will certainly return and would recommend SimplyFixIt to anyone with computer problems.
Ms Hill. Mon, 29 July 2013
Friendly, professional service with really clear explanation of process and options at each stage. Would thoroughly recommend them.
Ms Clark. Sun, 28 July 2013
I was a little confused at first as when I brought my laptop in it was suggested that I either had a virus or that my anti-virus software was causing problems. In the end I was later rung up by *** to explain to me that it was a problem with my hard drive which needed replaced. He was very helpful and reassuring but to be honest I'm still not all that clear on how the hard drive on a 3.5 year old lap top can fail so soon. However it is working a lot better so I am certainly pleased with the outcome.
Ms Ratcliff. Sat, 27 July 2013
The service was quick and friendly, and I was very pleased that SimplyFixIt managed to save my photos (as well as my phone!) after rain-damage. While in the shop, I kept remembering more things that I needed sorted on my iPhone, and the staff patiently sorted them all.
Mr Watters. Mon, 15 July 2013
I was not too happy with the "original" service given - but on returning and a different person attending it worked out satisfactory - if had the second person had attended from beginning the service would have been good.
Ms Wolfaard. Thu, 11 July 2013
Perfect service, good advise, patience, delivered as promised.
Ms Murray. Sun, 7 July 2013
Simply fixit are brilliant, this is the second time I have used them. This was a repair to my iPhone, they appreciated I couldn't be without my phone and quoted me a 3 hour turnaround on a Sunday and actually had it completed within an hour and a half.
They aren't what I would say is cheap (although I didn't try anywhere else) but I fully believe you get what you pay for.
Mr Stewart. Fri, 5 July 2013
Service is friendly efficient and at a reasonable price. What's not to like?
Ms Wells. Thu, 4 July 2013
Customer service was second to none. Never mind simplyfixit; simply brilliant
The only minor issue the card machine didn't work so we had to go to the cash machine
Mr Owen. Mon, 1 July 2013
The only improvement I can think of is ease of parking but this is out of your control.
Apart from that, your service was excellent.
Mr Harper. Fri, 28 June 2013
Ms Travers. Fri, 28 June 2013
My first experience was good and I had confidence in the people at Stockbridge Edinburgh.
However, I think they could have taken a little more note of my comments on my initial visit to help diagnose the fault. This would have saved both their time and my time.
I would thoroughly recommend the service to other users, but not if you need a speedy response.
Ms Scott. Wed, 26 June 2013
Mr Bowes. Mon, 24 June 2013
Repair No: ******
We brought in a pc for repair. Simply fix-it re-built a new machine using working parts from the existing machine. Throughout the process we have explained that the PC is for games such as Crysis 3. The new machine still had problems. We were advised to buy a new graphics card, which we did (we had to get it from another branch of Simply fix-it in Morningside) at a cost of over £200. The machine still had problems (no power, no display on game, wifi loosing signal). We brought it in again. When my wife came to collect it she experienced rudeness from one member of staff. We took it home and it still had similar problems. We thought that the problem may be local, so we contacted SFI asking for a site attendance, which we were willing to pay for. A sales person phoned back earlier this week, but was reluctant to send anyone round to our house and said he would speak to a manager and contact me the following day. I didn't hear anything else.
At this point in time we have a PC, which we have spent a lot of money on with very limited functionality relative to it's use. VERY DISAPPOINTING.
Ms Jorgensen. Sat, 22 June 2013
Excellent service !
Mr Brankin. Wed, 19 June 2013
No need to make improvements, your staff were all very helpful.
Mr Ross. Mon, 17 June 2013
excellent POLITE SERVICE AND SO QUICK
Ms Carter. Sun, 16 June 2013
Superb all round.
Ms Anderson. Sat, 15 June 2013
The staff were very friendly and helpful. This appears to be an independent company which values customer satisfaction.
Ms Kerr. Wed, 12 June 2013
The service I got was professional and the engineer helpful.
Mrs Dobson. Wed, 12 June 2013
really helpful, great at explaining what was wrong and how it needed to be fixed
Ms Smith. Tue, 11 June 2013
Service was very efficient, patient and effective.
Mr Aitken. Sat, 8 June 2013
Fantastic service, simple, as the name suggests, fast, efficient, outstanding.
Negative: one little issue, too efficient in providing step by step feedback on the repair, too much efficiency.
Overall, well done Simplyfixit
Ms Baillie. Thu, 30 May 2013
Staff were extremely helpful and service was first class.
Ms Walker. Sat, 25 May 2013
Swift service. Friendly and efficient staff.
Mr Geraghty. Sat, 25 May 2013
Broken screen on my itouch replaced, Good job. Staff kept me advised as to when my itouch would be ready for collection. Would recommend.
Ms Meldrum. Wed, 22 May 2013
The staff were knowledgeable and very helpful. My problem was sorted quickly and efficiently.
Ms Wilson. Mon, 20 May 2013
Very efficient, friendly service.
Mr Seaman. Mon, 20 May 2013
Speedy efficient service
Mr Georgeson. Wed, 15 May 2013
I received a very professional and knowledgeable service which at £80 was possibly a little over priced.
Mr Hall. Thu, 9 May 2013
Helpful, quick and well priced. Did not blind me with science. Have recommended you to others.
Mr Murphy. Thu, 9 May 2013
Great service. Explained clearly and in detail what was the issue with my computer and repairs were carried out promptly. Friendly service. No complaints. Thank you.
Ms Mclellan. Wed, 8 May 2013
Simply Fixit reacted with speed and professionalism when I visited. I have recommended the service on more than one occasion already.
One wish would be it could be less expensive.
Mr Doig. Mon, 6 May 2013
FIRST CLASS SERVICE.
We had tried getting the lap top repaired at pc world who said they could not repair it after having it for 3 weeks lol.
Dropped it of to Simply Fix It, so helpful and my lap top was repaired and working in 2 days thanks so much guys.
specific plumbing and heating services Edinburgh
Ms Anderson. Sat, 4 May 2013
Great service. Such cheerful staff. Did exactly what they said they would do when they said they would do it. Very impressed.
Mr Morris. Sat, 4 May 2013
Friendly and prompt service. Good value for money.
Mr Stewart. Tue, 30 April 2013
Very helpful and attentive. Very good support and guidance. Everyone took time to explain as well as listen.
Very professional team.
Ms Melville. Mon, 22 April 2013
Life savers!..they managed to bring my 1 week old very wet ifone back to life.. Quick service, efficient, good value & courteous too. Highly recommend simply fixit!
Ms Torrance. Sun, 21 April 2013
Perfect service, I was told my phone would be fixed in 4 hours, I had it back in an hour and a half.
Mr More. Thu, 18 April 2013
Great service and work.
Mr Macdonald. Wed, 17 April 2013
The information, advice and support was second to none. I would certainly use simplyfixit again and recommend them to all my friends and colleagues.
Ms Gallacher. Wed, 17 April 2013
very good. informative and helpful polite and kind.
I thought the price was a little high for the check tho.
Mr Gunn. Wed, 17 April 2013
very good in all areas, one small point you could communicate with the customer sooner to let him know how long the repair will take.
Great job on my desktop computer ; now like a new machine.
Intend taking my laptop in to be serviced in the next four weeks
Ms Crabbie. Mon, 15 April 2013
The service was prompt, courteous and effective and I am delighted with the result.
Ms Black. Sat, 13 April 2013
the person who dealt with my iphone was great, friendly and knew what he was doing and kept to the time limits agreed
Ms Garety. Fri, 12 April 2013
Excellent service.Would recommend to others and have already done so!
Ms Burrows. Mon, 8 April 2013
Really friendly and helpful staff who seem honest and trustworthy, unlike in some big high street chains. Work completed timeously and computer now like new!!
Ms Clark. Sun, 7 April 2013
I was very happy with the service i received and would be happy to recommend to anyone.
Mr Kerr. Tue, 2 April 2013
Good general information/explanation provided backed up by good follow through and fast/satisfactory service.
Mr Colquhoun. Mon, 1 April 2013
highly recommended, great customer service and knowledge.
Mr Woods. Mon, 1 April 2013
Fast, high quality service. I would however rather you didn't install an app!
Ms Forrester. Sat, 30 March 2013
I have used Simplyfixit's services twice within this year, and have on both occasions been impressed by the knowledge and professionalism of the staff and the speed and quality of the repair.
I would certainly recommend their service to anyone who needs to fix their iphone in a hurry!
Mr Mitchell. Thu, 28 March 2013
Very happy found the team to be very efficient polite & a job well done
Ms Mcgregor. Wed, 27 March 2013
Great customer service, advice and resolution of problem- all done in super quick time! Excellent.
Mr Nicholson. Mon, 25 March 2013
was reunited with my phone very quickly.
Mr Storm. Thu, 21 March 2013
I had a defective printer and found the staff very helpful and knowledgeable in dealing with the problem. Repair was completed very quickly and within the minimum cost and the company kept me updated at all times. I found them to be very professional and would have no hesitation in using them again or recommending them to others.
Ms Friedman. Sun, 17 March 2013
I used the stockbridge branch to have my screen fixed. They were very helpful, efficient and stayed in contact about what was happening. Thanks
Mr Azzopardi. Sun, 17 March 2013
iPod 4 screen replacement Done on time. Happy with service.
Mr Young. Sat, 16 March 2013
Excellent and quick service. Phone is like new and cost seemed pretty reasonable to me
Ms Emslie. Thu, 14 March 2013
Excellent advice and service, very friendly, helpful staff. Will definitely use their service again!
Ms Mcphillips. Thu, 14 March 2013
I was very satisfied with the service you provided and I would recommend you to my friends
Mr Finnigan. Tue, 12 March 2013
I have an innate distrust of all PC Repair outlets and although I had to pay £79 whether they could repair it or not in my head I had written the money and the laptop off. I should be less cynical as 3 days later the laptop was repaired.
The staff were all very patient and polite. I'd recommend them.
Mr Caira. Mon, 11 March 2013
Professional, knowledgable friendly staff.
Mr Frame. Mon, 11 March 2013
I was given good information throughout the whole process from beginning to end.
Mr Laidlaw. Fri, 8 March 2013
I was very satisfied with service and repair especially over a weekend and would recommend to others
Mr Muir. Thu, 7 March 2013
Excellent service - very knowledgable staff that listen to their customers and provide economical solutions to the problems provided. We had posted our ipad to incopotent people in Exeter and should have just gone strait to simplefixit and prevented a whole load of hassle . I will certainly use them again if I have any issues with my Mac, iPad or phone
Mr Oshea. Wed, 6 March 2013
Mr Vigers. Mon, 4 March 2013
I was delighted with the service provided. The work required was clearly explained, a clear quote was given and a timescale for completion was provided. The real delight was to receive the repaired item back a day earlier than projected. Thank you very much
Mrs Hay. Mon, 4 March 2013
Product as described, well packaged and was delivered in good time. Would recommend.
Mr Hughes. Sun, 3 March 2013
I was handled very well. Each customer gets full attention. This will mean sometimes that the next client has a longish wait.
Ms Smith. Sat, 2 March 2013
Top class service. Very speedy, honest and efficient.
Ms Levy. Fri, 1 March 2013
Clear information and advice. Fix completed within timeframe stated.
Mr Eymard. Thu, 21 February 2013
Every aspect of a computer problem is seen to,and put right .a pleasure to such expertise available,so close to us and at prices extremely reasonable.Highly Recommended.
Mr Scott. Mon, 18 February 2013
Served by mac who was very helpfull and courteous and explained everything i required to know
Mr Popat. Sat, 16 February 2013
I use the Stockbridge branch & the staff are very helpful. Would use again & recommend. Reasonably priced.
Ms Smith. Fri, 15 February 2013
Mr Coulson. Thu, 14 February 2013
Mr Mcmurray. Sat, 9 February 2013
Excellent and prompt service. I was kept up to date with the repair progress.
Ms Falconer. Sat, 9 February 2013
Great service and my phone was fixed quickly really well.
Ms Warrender. Sat, 2 February 2013
Excellent speedy service. Delighted with repair and service.
Mrs Hay. Fri, 1 February 2013
excellent service, couldn't be more helpful.
computer hard drive replaced and returned within a couple of days.
Mr Docherty. Fri, 1 February 2013
Mr Lothian. Wed, 30 January 2013
Repair was carried out quickly and (seemingly) effectively; 3-month guarantee is good. Only downside was the cost, which was a lot more than I expected after checking out online...
Ms Mackay. Sun, 27 January 2013
Very fast service.
Mr Aikman. Sat, 26 January 2013
I have been very satisfied with the service and advice from Simply Fixit. When I discovered that I could not get any light on the screen of my laptop I thought that it was just old and would need replacing rather than repair. A visit to your shop assured me that it was definitely repairable and you explained clearly what had to be done.The repair was carried quickly and efficiently and I am now back in business for which I am very grateful.
Mr Millar. Fri, 25 January 2013
I was very impressed. I have already recommended you to friends.
Mr Masina. Tue, 22 January 2013
Receiving the customer and explaining about the problem and informing about the approximate time for repair all are very good. I am pleased with the service provided by the staff at stock bridge Edinburgh branch.
Ms Tennant. Sat, 19 January 2013
I was very staisfied with the advice, quick turnaround and friendliness. I have already recommended you to others. Many thanks.
Mr Tagore. Thu, 17 January 2013
No improvements as far as I am concerned. The chap i dealt with was a lovely guy who was really friendly and helpful.
Mr Rotherham. Tue, 15 January 2013
Staff was very very polite and helpful and talked me through every step unfortunately my Iphone was non fix able
Mr Pringle. Tue, 8 January 2013
Excellent and very quick service.
Ms Cargill. Mon, 7 January 2013
Great service, clearly explained the costs of repairing my iPad and how long it would take.
Ms Mcdougall. Fri, 4 January 2013
Since being helped by the guys in Stockbridge I have recommended them quite to my friends and family. I was really impressed by their professional but very personal approach - they really cared about getting the right solution for me and went the extra mile to sort out my son's new ipod that I had put through the washing machine. Very well done guys - I hope you get a big pat on the back!
Ms Lee. Thu, 3 January 2013
Superb speedy service delivered professionally!
Ms Aitken. Sat, 29 December 2012
Very quick service and did a great job updating my mac. Thanks! For a student it was a bit pricey but all-in-all, very happy.
Mr Lawson. Fri, 28 December 2012
Very friendly and helpful. First class service.
Ms French. Thu, 27 December 2012
Very helpful and friendly. Very quick service.
Mr Christie. Sun, 23 December 2012
speedy, efficient and friendly service - good communications - all-in-all a good experience
Mr Mitchell-rose. Tue, 18 December 2012
Very satisfied with their approach, professionalism and service. Unfortunately they did not completely rectify the problems I was having, but they are probably caused by other factors that they were not able to deal with. I would use them again and definitely recommend them to friends.
Ms Lineen. Sun, 16 December 2012
Mr Mitchell. Wed, 12 December 2012
Service was polite and very efficient. The member of staff dealing with my pc issue took time to explain what would be required to solve it and also explained the benefits of AVG security without making me feel pressured in to buying it,
Ms Meakin. Mon, 10 December 2012
A fantastic efficient service. I would recommend Simplyfixit Stockbridge to anyone and already have!
Mrs Brown. Fri, 7 December 2012
Very happy with the service and have already recommended you.
Mr Tmas. Fri, 7 December 2012
Very satisfied with the repair to iPad.
Mr Larter. Tue, 4 December 2012
Fantastic and very quick service to fix an iPod touch.
Ms Hansen. Mon, 3 December 2012
Very efficient assessment made
Ms Annand. Fri, 30 November 2012
Nice people, quick service
Mr Buckland. Thu, 29 November 2012
Everything was very good. The advice I received before agreeing to go ahead with updating was helpful. However, the operatives did have different explanations as to why I was having problems. But it was a minor problem so it turned out OK. I hope the customer support is going to be a good.
Mr Ivan. Thu, 29 November 2012
Definitely the most efficient and professional IT service provider. Keep up the good work guys!!!
Ms Denby. Thu, 22 November 2012
Great. Quick, efficient, friendly
Mr Watters. Sat, 3 November 2012
SERVICE RECEIVED AT STOCKBRIDGE STORE - WITH MY LAPTOP WAS AS GOOD AS SERVICE RECEIVED THE PREVIOUS YEAR AT FORREST ROAD STORE WITH MY OLD COMPUTER!!! - THE STAFF WERE WELL VERSED IN BOTH STORES AND THE COSTS WERE REASONABLE!!!
Mr Annamalai. Thu, 18 October 2012
Excellent service. I had the same iPad repaired elsewhere in town and it was crap.
Then gave it here and job done perfectly, thank you
Mr Ford. Wed, 17 October 2012
Very prompt and reasonable service. Can't speak highly enough of the staff.
Mr Glendinning. Mon, 15 October 2012
Very prompt service and always kept up to date with progress. The only place you should go for repairs. Highly recommended.
Prof Laidlaw. Mon, 15 October 2012
Excellent, professional service
Mr Contini. Fri, 12 October 2012
I have used the Stockbridge shop on several occasions and I have always found the staff very helpfull and pleasant to deal with.
I will return!!
Ms Dundas. Wed, 10 October 2012
Repair was done very efficiently
Ms Muncie. Tue, 9 October 2012
I found them very pleasant and professional. They dealt with the problem with my laptop very quickly and efficiently.
Mr Higginson. Wed, 29 August 2012
Excellent service - the only area, which quite frankly I can't see how you could improve is, sometimes at the weekends, we have to wait a long time to get served in the Stockbridge shop. But, once served the advice and process is very good indeed.
Mr Lister. Fri, 17 August 2012
There are no weak areas. The staff are very helpful and pleasant to deal with and the overall service is excellent.
Mr Maltman. Wed, 15 August 2012
I Found the service I to be Outstanding the price worked out a lot cheaper than I though most companys tel you one price and it ends up double but with fixit the cost of the repair was agreed at the time and never changed not many companys do this. My thanks to the fixit team and if I need help fixit will be my first choice thank you mr m
Ms Williams. Sat, 11 August 2012
Took a fair while to diagnose the issue with my laptop in which I have to chase for an update on.
Thought the initial cost of £89 to take a look and diagnose the issue was way overpriced.
Problem couldn't really be indentified and so further cost would have been involved costing more that what was paid for the laptop brand new so opted to turn internal hard drive to an external hard drive which involved a cost (considering the price I originally paid to diagnose what the issue was, felt that service could have been included in the cost).
Overall review is staff were friendly and explained the suituation well the service was over priced for what was provided and would next time investigate cost/services other companies would offer first
Mr May. Sun, 29 July 2012
Helpful and prompt service. Would use simplyfixit again.
Mr Inglada. Sun, 1 July 2012
Quick and efficient service. It was a bit expensive but, other than that, I was extremely happy and I would definitely recommend Simplyfixit.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.