Reviews of SimplyFixIt

SimplyFixIt
22 Raeburn Place,Stockbridge Edinburgh, EH4 1HN
4.7 out of 5 stars, based on 775 reviews
 

Recent customer reviews of SimplyFixIt at Stockbridge

5

The service was quick and professional...much needed and appreciated as my MacBook Pro is my business. 10 out of 10

5

Can’t think of any areas for improvement at the moment - iPhone battery changed within 2 hours. Would definitely recommend to others. Will be back soon I suspect for another 2 battery replacements.

5

A walk-in repair with two iPhones - cracked screen and new battery : Quick, efficient, ready on time, reasonably priced. Would recommend to others.

4

So delighted that Simplyfixit sorted out my iPad - which would have been a real pain if I'd had to trail off to the Apple shop, where they'd have taken ages to sort out, and charged me a lot of money. Only haven't given 5 stars as their system didn't allow me to pay by card - though my bank couldn't understand why. Wonder whether it was because the email address the iPad was registered in was different from the one I have now. But I always go to Fixit first - and so far they've done just that.....

5

Great quick service

5

Excellent service, as usual, from the Stockbridge Branch.

5

great service. Under promised and over delivered.

5

The work was done efficiently and quickly. Costs were reasonable and staff very polite and helpful.

4

I have given you 4 stars to keep you on your toes!! I am pleased we have simplyfixit in Stockbridge and *** has been not only very pleasant and helpful to deal with but supportive when my laptop was hacked - a very stressful time much eased by your company!

Thank you - ***

5

Communication throughout was excellent and staff were knowledgeable but not pushy.

The problem was solved and upgrade was agreed. Overall a very satisfying experience.

5

Very pleased with service -very helpful and it was ready on time.they texted me to let me know when it was ready-would use them again.

5

Great accurae and well priced service

5

I found the staff to be extremely helpful and professional.
I paid for the repair and was to collect the next day. Within 10 minutes they called me to say they couldn't guarantee the work because of unforeseen damage so would return the phone and a full refund. Appreciated their honesty.

5

Great price and super fast work.

4

Helpful service, good understanding of the tech, solved problem. Nothing else I can ask for. Will continue to use and recommend SimplyFixIt in Stockbridge.

5

My MacBook Pro was effectively dead, unable to connect, bugs, freezes. simplyfixit did a fantastic job saving a great machine.
They thoroughly deep cleaned the hard drive and installed the latest operating system, all in four days.
Most definitely five stars.
Top work, thank you.

4

Very efficient service, clearly explained

5

Great friendly service complete repair totally satisfied

5

Really fast repair and lovely staff.

5

Cracked screen fixed quickly and efficiently.
Slightly irritated by attempts to sell me some sort of insurance but the man accepted my refusal.

5

My sister gave me my nieces iphone 6s as apple told her it would cost *** to fix & she’d be best to buy my niece a new one, which she did. Simply Fix it got it going again for *** and gave me a discount on a new battery. I’m delighted with how the phone is working now and how helpful the guys were at talking me through transfering my sim etc from my old 4S. Thankyou! I regularly take my apple devices to Simply Fix it and am always delighted.

4

The service was good but it does seem a little expensive

5

I liked the fact that the chap who booked in my computer had a go at sorting it first, while I waited. It was like a mini triage system at A&E. This gave me confidence that I wasn't just handing it over, to be told 48-hours later "All you needed to do was . . . . . ." Laptop worked and was very clean when it came back :-)

5

The necessary work was carried out promptly and very well.

5

I felt they were helpful and understanding and they really made a big difference

5

Fantastic same day service to replace my son's smashed phone screen and check his battery which was also replaced. All at a very reasonable price! Many thanks Simplyfixit. The recommendation I saw on Facebook was quite correct.

5

Helpful and efficient service
Very good

5

very knowledgeable and helpful

4

pleasant, helpful staff. always ready with sound advice in relation to any queries you may have.

can be trusted and can be recommended.

5

The work was excellent but it took longer than expected due to a problem with the battery supplier. It would be better if a realistic timescale was provided at the onset. I would not have taken the work elsewhere because the *** has always been excellent.

5

Very helpful staff. Very good value and service.

5

Excellent service at very reasonable price. Also very efficient . Will recommend them to anybody.

1

Cracked screen was not fixed on account of water damage. This was never explained to me when I dropped my phone off, only after I’d wasted 2 hours waiting to collect my phone. No satisfactory explanation offered as to why and the staff member on the desk was rude and defensive. I asked to be directed to the t&c that explained this kind of work could not / would not be carried or and was told it was on the website. I could not find this so emailed to ask to be directed to it and never received a reply.

5

Fantastic, friendly service.

5

VERY SATISFIED

5

First class

5

5 star service. Cannot fault.

5

Kwik Fit provided a quick and efficient service and described carefully the problems with the car. We have used them before and have no complaints.

4

Expert service, but slightly delayed communication sometimes.

5

Very pleased with service - laptop fixed, also anti-viral for a year and laptop working quicker/smoother. I also got suggestion/advice of how to make laptop run even more quickly/smoothly and took this for an extra fee - happy customer.

5

Batteries replaced on two iPhones in less than 2 hours, without an appointment! Excellent customer service and very friendly, professional staff!.

5

Very helpful and clear. Understanding when I changed my mind.

1

The MacBook had been having problems with power on several previous visit and needed the battery changed. I asked for this to be done but was told that I had to pay £*** for a check up first = result £*** bill for the battery. Disgraceful for a regular ex customer now

5

Very happy with the professionalism of the staff and the honest advice I received

5

I have used Simplyfixit a few times now and each time their service has been professional and quick. They are also happy to explain any work that is carried out. Would highly recommend.

4

Efficient and polite but expensive and slow.

4

Satisfied and would recommend to others.

4

I brought my iPhone in because the connection was faulty, and was charged £*** in advance. That's fine, I'm happy to have my phone repaired and back in use.

However I was slightly surprised that all happened for my £*** was a clean – I'd assumed a replacement part was involved, especially after I was told you "had the necessary parts in stock". In the event my phone didn't take 2 hours to fix, it took less than 15 minutes. The Apple Store wouldn't have charged that.

Can I suggest that you charge a maximum in future? If it costs less than that, give your customer a credit note? At least that would encourage them to come back.

5

Professional advice and service much appreciated and valued. Would always recommend the Stockbrige store. Good guys.

5

Courteous and honest.

5

No improvements needed very helpful and contacted you when they said they would. I would definitely recommend you to everyone.

5

Very efficient

5

Fantastic and very speedy service for new iPhone 6s screen

5

The service was extremely helpful, friendly and sympathetic to the problem with my printer.

5

Service was excellent. The staff extremely polite and proffesional

5

Excellent service all round from the Stockbridge store. Clear explanation of the proposed solution and communication thereafter. They managed to retrieve much needed data for me from a water damaged laptop. Many thanks

5

Excellent service; good advice; iMac restored to health within 24 hours.

5

Excellent customer Service

5

As usual, friendly staff and efficient service.

5

satisified. thanks

5


Super quick! And better value than giving your phone to get fixed at apple. Great to be able to have my phone back within 2hours of handing it in. Thank you very much!

3

They kept my device several days then wanted it another day to do diagnostics. Machine seemed no different and no faster after all that.

5

Excellent, speedy service

5

Convenient, quick and helpful

5

Clear pricing. Simple process and excellent communication.

5

No improvement could be possible.

5

Prompt service and friendly staff

5

Friendly helpful service.

5

Very helpful staff always very polite

5

Efficient, good communication throughout repair stages and delighted with outcome

5

I was very satisfied with the support I received from the Stockbridge branch and the explanations were simplified for me. The service was quick and efficient and I would certainly recommend you to others.
As a fifer I would appreciate you even more If you opened premises on this side of the water.

5

I have no complaints the staff handled my repair very efficiently. They explained everything clearly before the repair. It was repaired promptly and I was contacted quickly and given options as to when I could collect my item. They explained what they had repaired and tested it in front of me. I would not hesitate to highly recommend the Simply fix it store on Raeburn Place Edinburgh to my friends and family for their repairs.

5

My computer crashed after a Windows 10 update and Simply Fix-it recovered everything and gave me another antivirus software package included in the price, So I am very happy with them and would certainly recommend them to others.

5

The staff Simply Fix It's branch at Raeburn Place in Edinburgh provide consistently excellent service.

5

The staff Simply Fix It's branch at Raeburn Place in Edinburgh provide consistently excellent service. Their employers might wish to investigate how to have them cloned.

5

I have used Simplyfixit on a number of occasions. This job which was completing a new build computer was a bit tricky but they did complete it to my satisfaction.

5

Laptop was serviced and antivirus software renewed. Great service and advice as usual.

4

Replaced a completely failed disk drive with a new fusion drive in my 2019 iMac. Provided advice and options on how to partition the new drive

5

A brilliant service, fast and effective, very satisfied.

4

Happy with result but nobody phoned or text to say phone was ready. Could have had it a day earlier.

5

Very efficient and personal service and e are very pleased with the results.

5

I've taken several broken phone screens to be repaired here. The staff are professional and repairs are done quickly.

5

I always find my contacts with Simplyfixit helpfull. They are definitely a drop in centre for me when I am struggling to deal with some issue I do not understand. This last contact was after a scam which happily my bank handled well and no money left my account. But my bank advised me to get my laptop checked and cleaned Tom remove unwanted software which was a blessing because I knew that my computer needed a service - it is now so much better - faster for loading up. and they advised me to xhanye from Internet Explorer to Firefox which has been a good change.

My only reservation was that they did not phone me as I requested so that I was without it for longer than necessary.

5

I would recommend the service to others. There are no particular comments on how you might improve.

5

Very good service

5

Was very happy with the service. I left my phone at shop about 3 pm and it was ready by 5! Price was ok as well. SumplyFixIt would always be my first choice for phone/laptop/ tablet repair

5

Excellent service. Couldn’t fault it.

5

Helpful and courteous service and explanations of work carried out.

5

The guys in the *** branch are unfailingly helpful and pleasant. They realise that most people are lost without their computers and so they try to do the job quickly but they are always thorough. I am especially pleased with the way they explain everything and make sure that you understand any changes that have been made as a result of their work.
Please never move from ***

5

Excellent service, clear, open and practical advice with no salespeak from the staff member who dealt with my laptop. I always recommend your company, having used you before, and several friends use you as well. Keep up the good work!

5

Outstanding service from the team. The problem with my Mac was complicated, but the guys did a superb job and I am delighted.

5

excellent service

5

Stunning as ever, in ***. The staff are spot on. However, sadly they are all middle aged men. But STILL will go there to avoid the push and shove and bump and grind of ***

5

Fast and professional service

4

I was given an initial diagnosis of the problem and advised if they found any other problems I would be contacted. Once the problem was identified I was advised the a course of action needed to rectify it. I gave the go ahead and my computer was fixed I two days

5

The service received was excellent and I would most definitely recommend simplyfixit to others.

5

A very helpful and professional staff

5

I always find Simoky Fixit first rate. The staff are pleasant, highly competent and efficient. I have, and shall continue to recommend them.

4

Very friendly, knowledgeable and helpful staff. A bit on the pricey side mind!

5

Took my GHD straighteners in for repair. Guys were great - I got them back super quick and they are working great. Thanks again!

5

I have used Simplyfixit twice before and have found them to be very proficient in the past. The two laptops I brought in with a Windows 10 problem were sorted within 1 week. Excellent helpful staff.

5

Guys very polite and helpful. Work done quickly and would recommend simplyfix

5

Excellent service

5

I had my slow-running issues (undesired addition of extra virus checkers, etc.) fixed,and decided to go for the recommended upgrade from Windows 8 to 10, and my hard drive from disc based to chip.
The staff at Simply Fixit *** were characteristically courteous and communicative. I will return unconditionally if I continue to live in the area, which I sincerely hope I will!

***

5

Fixed phone and iPhone screens - v diligent and quick service

5

being an absolute novice I find I can rely 100% on Simply Fix It

5

Sorted out iPhone battery plus new screen within the day. And all cheaper than the Apple shop. Great service.

5

Excellent advice and v helpful. I've used Simplyfixit to mend my PC for years and always been pleased. Now I'm buying a replacement and have opted to buy from here too. So far so good!

5

Great service

4

Very efficient & friendly service , thank you

4

The price was fair and the job was well done. However I can not give 5 stars because the lack of communication. I was told that the job would be done on monday or tuesday, unless they did not have the part. And in that case I would be contacted and informed.

I had to go on thursday to ask what was going on and then informed that it would be ready on friday.

Would have obtained my 5 starts with only an e-mail or a text informing about the schedule

5

Excellent service - fast, professional and successful! Thanks guys.

5

They fixed my phone very quickly and were very friendly. Would recommend them to friends.

5

First time I've used this firm and they were first rate. They did everything you always expect of a professional firm but rarely get these days.

Upfront with all their costs so you know what you're paying before you commit. Honest about the possible outcomes of any repair. Accurate with their estimates of timing of the job. Communicated efficiently to keep me informed about progress. And best of all when repaired my lap top is working much faster than before it failed.

5

I continue to be delighted with the Simply Fix- it service - very helpful , responsive ,solution - focused and so accessible .

1

People very helpful but had to wait a week after being told 3 to 5 days.went into shop wed thurs and Friday and on fri was told it had been ready on tues afternoon but did not know where it was.then told to come back 4 o clock and got I pad but no cover which was eventually found.

5

Staff were friendly and professional. They told me what they could do and were upfront about the cost. They also provided a recycling service for old machines.

5

Efficient service. Attended local Stockbridge branch with aged IPhone. Problems diagnosed and work carried out as planned with updates on progress. iPhone is like NEW! Good value!

5

Good quick service

4

Was impressed by the staff knowledge of the products.

5

Got lovely help with what type of service to choose, and they delivered quicker than their ***.

5

I was delighted with the service. The staff really knew their business. Everything was explained and estimated.
Because of the extent of the upgrading required of my *** and old software on my other equipment a couple of small issues inevitably cropped up. These were dealt with Expertly without any problem and I am delighted with the result, confident I can go back if anything else arises. Being local is a real bonus.

5

My iPhone 6 needed a new battery and screen. This was supplied and fitted within a couple of hours for a very reasonable price.

5

Told me what was needed in language I understood.
Machine back and working efficiently.

5

Great friendly service at a reasonable price

5

I always highly recommend Simplyfixit to anyone as they are great. They are polite, honest, practical and efficient. They have just replaced the phone screen on my sons phone in record time.......thanks so much.

5

friendly, efficient service, would definitely use again.

5

Straightforward, helpful and efficient, I have already recommended them to others!!

5

Polite, efficient service at a better price than a new computer.
Well explained.
Can ask for nothing more.

3

Friendly service but very disappointed that a) a MacBook we bought from you just over a year ago was in such a state with very low usage and b) that I was not warned that software would be lost with new HD

5

I definitely will recommend you , *** was very helpful and kind . I will return when I need to .


***

5

Nothing to add beyond excellent, timely and efficient service. DE.

5

Friendly and helpful staff, with reasonable costs and prompt service.

5

The staff were always clear on what I could expect and what the costs will be. They did the work and sorted the issues for me. It may not have been the cheapest but the customer service cannot be faulted, so peace of mind is also worth something.

5

I am extremely satisfied with the service I received from all the staff at SimplyFixIt recently when I had problems with my I-phone. They diagnosed the problem and provided a solution very quickly.
I would recommend them to all my friends and family!

5

Service, explanation of problem and remedy, helpfulness of staff all excellent.

4

The service I received was absolutely first class. However I booked the computer in on a Thursday morning and did not get it back until the following Thursday.

5

Excellent service, fixed my laptop with no problems.

5

Another first class experience.

4

Yes, I would recommend the company. The staff were helpful and knowledgeable and explained everything to me. When I went in to the shop to collect my laptop they took the time to explain the new functionality to me.

I did think it was expensive however.

5

counter service was efficient, phone contact clear. I felt that I was kept informed of progress and at pick-up, a very clear explanation was given

5

So pleased to have found Simplyfixit!
Friendly staff, great service & kept well informed by email.
Great find!!

5

So pleased to have found Simplyfixit!
Friendly staff, great service & kept well informed by email.
Great find!!

4

It is bizarre that when you have fixed a problem with an iPhone your system sends a text to say it is ready - to the phone which is sitting in your workshop!
Despite giving you my wife's mobile number you did not contact me and I had to phone you to find out that yhe repair was done.

5

They provided a great service and were very helpful. I would definitely recommend them.

5

Prompt, efficient service

5

Lovely people, efficient service and value for money - what else do you need?

5

Yes, I am well satisfied. The Mac expert at Stockbridge is ***. Very helpful.

5

These guys are great. They have replaced three batteries for me in the last two months, in three different machines. Service is always quick, and the kit comes back tested and cleaned. In the shop, it's worth taking a couple of minutes for a chat too.

3

was told on the Saturday to drop off iPhone for screen replacement on the Monday at 9am. When I tried to do this screen hadn't been delivered. I had to chase and phone and finally dropped off phone. Was told just over an hour to repair but 4 hours later I was chasing and phoning again.
For iPad mini I dropped off on the Saturday and was told 5 days. Same issue again nobody called or updated and wasn't ready and I had to call and chase again and ended up going into shop to chase.

5

Very friendly and professional service. My GHD straighteners were fixed within 24 hours. Highly recommended.

5

Excellent service - thrilled with my upgraded iMac. Would definitely recommend and use again

1

Went to get a new screen for my iPhone 7 and am currently struggling to write the review on it. Phone screen is far less responsive and sometimes has phantom touches. Additionally there is a visible imperfection on the screen of a long red line

5

Excellent service.

5

polite, helpful and efficient staff - top marks and would recommend to others

5

its perfect :)

4

Very prompt service. Laptop left late on Friday afternoon and ready to pick up on Sunday morning.

5

Staff are always very patient and helpful in the Stockbridge branch. I had some malicious software installed due to an internet scam. I was natural very upset by this event, but staff answered all my questions and ensured that I had appropriate advice to prevent this happening in the future.

5

Very good service.

5

Very kind and helpful. I was unable to,download an upgrade on my I Pad and they sorted out for me . They have also helped my husband occasionally when he has had a problem with his laptop. Have already recommended Simplyfixit to friends.

5

I have used Simplyfixit on a couple of times. The recent was a serious "security problem" with my HP Laptop. Thanks to your Stockbridge staff, it was speedily and satisfactorily corrected. In my
opinion there is no problem or fault with your order procedure, customer support and technical expertise. If ever needed, I'll return to Stockbridge for HELP....

5

I have used Simplyfixit on a couple of times. The recent was a serious "security problem" with my HP Laptop. Thanks to your Stockbridge staff, it was speedily and satisfactorily corrected. In my
opinion there is no problem or fault with your order procedure, customer support and technical expertise. If ever needed, I'll return to Stockbridge for HELP....

5

Knowledgeable and professional

5

Delighted with your service

5

Very helpful as always

5

I cannot praise you enough on all counts. I have total confidence in you and recommend you to all my friends.

4

Laptop was booked in because of v slow running and AVG renewal.

The work took 8 days..my only criticism would be I would like to have been warned the work would take that long. My only other device is a smartphone.

I always fine the staff helpful and explain the issues in language I can understand. Really grateful i have a local shop!

3

As far as I can tell the quality of work is good, however expectation setting and communication is poor. I was told my laptop would take a couple of days and that you'd be in touch however it ended up being 8 or 9 days in total and it was always me calling you to find out what was happening.

You claimed to have sent me a text to say it was ready to.pick up but none arrived.

5

Excellent service, I was kept informed about everything and the repairs were done very promptly. Very friendly and competent staff.

5

Very helpful and quick service

5

I honestly could not be more satisfied with the service I have received on various occasions from simply fix it. The staff are just so polite and helpful. It always seems expensive but I guess that is just what these things cost. Many thanks!

5

Having approached Simply Fix It to add extra RAM, it was explained to me that an SSD drive would also help. This was absolutely the case and I am grateful. The only slight problem was recovering my email accounts - but all is fine now.

5

Simply fix has been myour standby over the years. I have always experienced kind professional and excellent service from them. I have only once been dissatisfied with their service and that was minor due to one clerk who was not paying attention to his work as he normally did. I had to go back to them to get him to finish his work which was extraordinary experience for simply fix. He had failed to give me the receipt for the work,failed to give back the old hard drive and failed to put on the security password. Even after I spoke to him he only gave me the reception. I had to go to yet another computer shop to put on the security password. This example is an exception to all the great work they did and have done over the years...

5

Very honest appraisal and advice.

5

Needed a quick turn around, explained my circumstances. They said they would do what they could. I got my iPad back earlier than initially predicted. Very pleased.

4

This business model is flawed I paid *** to fix power issue . Will use
No fix no fee model in future

5

Very prompt and efficient service from a team who clearly know what they're doing.

5

The service at your Stockbridge branch was friendly, efficient and quick. The staff were helpful and guided me through the wilderness -- I could not find any fault with them, and I will most happily return if and when I need any further help.I would most heartily recommend your service as a very happy customer

4

Dissatisfied with you saying my I phone could not be fixed by yourselves as it was water damaged , had to go else where .

3

Happened on time thanks

5

Very efficient process, helpful staff, options were made clear to me and my chosen option was implemented very quickly. Problem solved. Would recommend.

5

Efficient and very helpful. Solved a problem we have been battling with for ages.

1

The main problem lies with the replacement screen being put on, taken off because of some very small water damage and then the old, broken screen being placed back on my phone with so much more damage than before it is impossible to use at all. And by the way, £*** for a replacement screen is a pretty embarrassing price.

2

In the past when we have used your company, the item has been repaired within 1-2 days and the customer service was excellent. This time I was given false information about how long the repair would take. It seems that you now send items away rather than repairing them in house. Finally after I had phoned the shop twice for an update the item was ready after 10 days.

5

Very impressive service. Exactly as advertised. Quick, efficient and knowledgeable. Would definitely use again.

4

For the second time these guys did a great job and fixed something (a laptop) which wasn't working, Communication was a little disappointing, kept having to 'phone them, they did send a text message but it didn't arrive for several days - this happened before. They also said "if you have any problems at all please call us" but when I did the guy wasn't available and he didn't call me back though I left my number. So 10/10 for repairing the laptop without losing any data but communication and aftersales service could be improved!

4

Whilst you had my Laptop I lost all of my printer software (Epson and Cannon) and some other apps.
You did not say to back up and I niavely assumed that Simplyfixit would reinstate all my software ??
Please improve your guidance to the elderly and unimformed.
have no problem in recommending Simplyfixit\\\\end

5

Excellent advice given and speedy service.
Have commented to friends and recommended where relevant.

5

There was a hard drive fault on my Sony Vaio, which was promptly diagnosed and replaced. It now works better than ever.

5

Old iPhone 4 rear glass repaired in 5 minutes while I waited for ***. Superb service.

5

Excellent prompt service

5

great service.My very damaged i phone screen was replaced efficiently and with care.Thank you.

2

***

2

Initially good service but let down by very poor follow up.

5

Good service

5

Fixed my tablet issues on time for the price quoted, with no hassles. Quite refreshing, really.

5

All the guys in the Stockbridge Edinburgh store were excellent!

5

Excellent and quick service

5

Fantastic service. I will use again and would definitely recommend to others.

5

Perfect

5

My Apple laptop crashed and, as always, when I have a problem with which ever gadget has broken, the Simply fixit team sort it out really quickly. My Apple laptop crashed and they managed to get it going without loosing any data. I would defiantly recommend Simply Fixit to others.

5

excellent service. Rare, these days.

5

Great. Fast. Efficient. Helpful. Nothing too much trouble. Impressed and will recommend highly.

1

Really disappointed. Pointed out to the gentleman in the shop right off the bat that it was probably a hard drive cable. I'd researched it on the internet. A 1/2 hour job for someone competent. £*** to look at the computer, including all labour.....that's £*** an hour for what they did. You can buy the part, new, Apple, on the internet for £***. So, parts, extra. Big fat, healthy profit on parts. I also had five sticky keys, they wanted to replace keyboard for £***. I have bought keys and the plastic parts for under them for £*** and I shall clean under and replace them myself. They easily could have done this without trying to get me to replace the whole keyboard. Also recommended was more memory, and a new battery. The battery is working perfectly. So over £*** recommended, when all I needed was 1/2 of work at the most replacing a £*** part. I feel really cheated. They made about £*** off me for a half hour job - would have paid their guy maybe £*** tops to do it and £*** for the part. That's a big fat profit of £*** for a half hour's work. I won't be going back.

5

Great service, knowledgable staff.

5

Simplyfixit is simplybest, took my broken usb containing all my works and it was fixed. Considering the state of the usb key I had lost hopes already but they simplyfixit. Shout out to the Stockbridge team. Thank you

5

I've used SimplyFixIt for all my out-of-warranty Mac/iPhone repairs and i've always been very satisified with their comunication and service provided.

5

Excellent service. iPhone 6 screen replaced in 90 minutes with no problems. Great advice on screen protectors too. I'd definitely recommend SimplyFixIt

5

Polite and efficient service, good opening hours for collection including Sunday's. Thank you!

5

I had put off seeing to growing problems with the running of my Mac until it reached a point where the system failed to load into OS. This pushed me to seek out some expertise for advice and hopeful recovery. Although I was fearing the worst - that files might be lost and irrecoverable - I found the staff at SimplyFixit friendly and helpful. After a hardware check, the installation of an SSD and a new battery, along with successful backup, I was delighted within a couple of days of handing in the Mac to be using it again, running at 10 times the speed and even somehow looking as good as new! One or two hiccups to do with accessing backup were easily solved by another visit.

5

Keeping prices down to make it cost effective to repair and not replace is key.

5

1st class service 1st class job done wouldn't consider going anywhere else

5

I was having big problems with my MacBook Pro and this was my second overhaul at Simplyfixit, Stockbridge. The first being over a year ago. Communication was brilliant and Bartek kept me in the loop as to what was happening.
When all was fixed Bartek took the time to explain very coherently what had happened.
Laptop is now working faster and better than ever.
Thank you.
Customer service was very good and you were made to feel valued.
I would highly recommend them to all who have Apple problems.

4

In general I was pleased with the service I received, and would come again and/or recommend.

However not all accounts on my iMac were setup as per the old machine; e.g. Firefox favourites. They were not migrated.

You would receive bonus marks if a system update had been done.

5

Very satisfied. The service provided is important to a 'digital casualty' like me. It should be entirely possible to buy a new printer and connect it so it works, but not for me! Simply Fixit were on time and on budget to make sure it happened.

4

Friendly , helpful, and trusted . Used before and deff would use again

5

The technicians are very efficient and helpful in our local Stockbridge branch, very impressed. I have already mentioned to my friends and colleagues they should use it whenever they need advice or repairs to their systems.

4

satisfied with the service

5

Great fast service! A lot cheaper than apple, fixed my phones microphone for 1/5 of the cost apple quoted me as they told me I needed anew handset as microphone couldn't be fixed... Also repaired my iPad screen and unbent the device. Overall, I couldn't have been happier and would reccomend them to anyone! 10/10

5

Received excellent service from the Stockbridge shop and they soon had my laptop up and running again. Will always use them to help me out of trouble.

5

I was very pleased with the service, and the advice given, though I don't think I really discovered what had caused the WIfi disconnect in the first place. I

This is a very professional business and I like the fixed price arrangement.

5

Definitely recommend to others

5

I popped into the Stockbridge shop to see if they could mend the screen on my iPhone 6s......yes they could, its expensive but no problem. With in 1 1/2 hours the phone was fixed and they sent me a message to say I could come and collect it. Brilliant service , polite staff and very helpful. If I had gone to apple the phone would have gone away for about a week.....recommend them highly.

5

A great service. Laptop issues were dealt with promptly, just days after it was handed in for checkup. Thanks again for your responsive, efficient service.

5

Great service from everyone at Stockbridge.

Fixed pricing makes the process more relaxing.

No complaints or suggestions for improvement.

4

Very helpful staff and good at explaining the procedures in a way that made it clear for the non-technical people out there.

5

Excellent quick service and very helpful staff

5

Excellent service!!

5

Excellent fast service

5

Very satisfied with the speed and quality of the work, at a fair price. I would certainly use Simplyfixit again.

4

Most of the service provided was excellent. My laptop was examined promptly and I was informed of what needed to be done and the cost. My only criticism is that I was not informed when my laptop was available for collection, so that I had to telephone to check before going to the shop to collect it.

5

Very satisfied with service. I was kept informed of issues that needed attention. Very prompt service. I would use Simplyfixit again if necessary and I would recommend them to friends.

4

Very satisfied generally. Quick, helpful and polite. Seemed a little expensive, though I am not familiar with such costs. Yes I would recommend.

5

What I like about SimplyFixit is that they make you feel they are there to help you with what to them may seem a totally footling problem. It is very reassuring to be told that there are no problems, or if there were they are fixed! I have told others already that I have found your firm very reliable.

5

The final outcome of my repair was excellent and the manager in the shop was outstanding.

5

Very efficient, friendly and reliable service. Thank yiu

5

excellent fast friendly service. Phoned local branch of simplyfixit at 1pm after cracking my iPhone 6+ screen, took it to the shop at 2pm and picked it up at 4pm the same day. Great job!

5

Quick turn around despite it being New Year. Excellent service, would defintiely recommend.

5

Excellent service & staff went above and beyond expectations to help me, very grateful!

5

iPhone glass smashed. All done and dusted within the day, and considerably cheaper than the Apple quote....Very efficient.

5

Incredibly quick turnaround. Excellent craftsmanship and a fair price. Quality service provider on all sides.

5

The service I received was good.

5

Very very helpful.
I lost all my music when they installed a new hard drive.
But they found it for me on the old driveand put it on a USB stick.



and all for no charge

5

Very quick service. Gave good, informative feedback on what the issue was. Very polite. Thank you !

5

Handed my phone in last thing at night to get the battery replaced. A second problem was discovered and they called me in the morning to see if I wanted to proceed with that repair (a new screen). I went ahead and my phone was ready by lunchtime. Very good service.

5

Excellent , prompt and attentive service ...would and do highly recommend Simply Fixit to colleagues and friends .

4

Excellent rapid service. Good quality.

My only issue is that I did not receive my *** discount from previous repair which was acknowledged at the timer but not successfully rectified because server did not know how to I think.

5

Very good service

5

You could be a little quicker,otherwise very good

5

A first class service as always.

5

All went according to plan. Laptop back in good working order. Staff most helpful at Raeburn Place.

5

Great one-day battery and hard drive service on a Macbook Pro. Very friendly and efficient staff. Would recommend.

5

I found the staff who served me very patient and helpful and took their time to ensure I mastered my laptop. Thank you.

4

service is good but noticed on the two or three times I had repairs done that it always took longer than quoted, professional outfit though

5

Fast and effective professional service.

5

Extremely helpful and understanding when dealing with an IT-phobe. Took longer than I anticipated, but worth the wait.
Would recommend, without hesitation.

5

Very swift service that was appreciated. Had originally booked into the *** and couldn't be seen until 1 week later which was useless. Quite expensive but worth it nonetheless.

4

This was the 2nd time I had used Simplyfixit and was overall happy with the service provided. The guys in the Stockbridge shop were courteous and helpful, answering my questions to my satisfaction.
Only thing was my computer had been in the shop, fixed and ready to collect, from Tuesday and I didn't receive a call to collect my computer. I only knew my computer was ready because I went into the shop on the Thursday. My machine works smoothly now and if I have a query, I know I could phone Simplyfixit and get a helpful response. Thankyou!. Kind regards, ***.

5

fantastic, quick professional service. Highly recommended.

5

Was smoother and faster than I thought it would be.

5

Polite, efficient. Did what they said they would do and item ready for pick up when they said it would be ready.

2

I handed my ipad into the Stockbridge shop on the 10/10, and it is still being repaired. I went into the shop today, and was told it would be fixed today. It wasn't and no email, phone call, or text to say why.

5

I would recommend you , great service

5

As in the past I was treated with great courtesy, good humour, and patience, even although the fault with my computer was of my own making. I often recommend simplyfixit services to others.

4

Knowledgeable team, friendly and helpful.
Quick resolution to problems.

One suggested improvement would be house calls
for system issues : Wifi , Sonos etc

5

Service was excellent, only wee criticism I might have is their communication via text which worked the first two times they sent me texts but not, crucially, the third time when they sent me a text to say the hard drive was repaired and ready to collect so I spent a week thinking they'd failed to repair it until I plucked up courage to 'phone them for the bad news only for them to say it was ready!

5

Polite efficient service

5

no problem!

5

Excellent service.

5

I have no reservations about recommending you. You provide an excellent service.

5

The staff are very helpful and knowledgable

5

The service was quick and the staff were extremely helpful

5

We needed a new battery for iPhone4. This was fitted and I was sent a text to say it was ready to collect.
Exactly what Simplyfixit said they would do.

5

I would definitely recommend Simply Fix It to others. They did what they said, and when they said, and the cost was less than I had expected.

4

Helpful staff and professional staff. Outlined work to be done and pricing well. Efficient service with updates and contact when finished.

5

Swift comprehensive and very professional service from friendly helpful and knowledgeable staff.

5

Excellent service. My daughter's iphone had a partly frozen screen following a hard impact and Simplyfixit had it repaired and returned within a couple of hours on a Sunday. I thought I would be looking at a replacement phone so I was very pleased.

5

Really swift service by SimplyFixIt, an upsell too but not a hard sell, which made it more appealing. A great piece of work.

If I have a problem again they'll be my first port of call.

5

Delighted with service. Good clear explanation about the possible solutions for my 'water damaged' Mac. Expectations re cost managed well. Good professional, courteous service. Thanks

4

Your staff are very good and friendly, however I put the machine in to be repaired on 29/7/16 and got it back on 11/8/16, I expected a call telling me why the repair was taking so long. Haing said that, I like your staff and service and will be bck when next I need assistance.
***

1

Sadly I could not recommend this company to carry out computer repairs and will review accordingly.

I left my computer with SimplyFix in Stockbridge and was asked to pay £99 upfront. I wondered right then if this upfront policy was a strategic safeguard so that no matter if the problem was fixed or not, the company would be paid handsomely just to take a look at the computer.

And so it turned out. The problem was deemed unfixable by the two members of staff who looked at it. A complete waste of £99.

The next day I took the computer to an o2 computer shop and within 10 minutes the probably deemed unfixable by SimplyFix was fixed. And entirely free of charge too.

I'm sorry SimplyFix but this service is simply not good enough and customers who suffer such poor service will always leave a poor review.

I have been too busy this week to post an independent review but I absolutely will do so in addition to giving you this feedback which you asked for.

My message to other customers is to stay well clear of Simply Fix it.

5

Great service. Quick resolution. Would definitely use again. No improvements to current service as they are currently spot on.

4

Really comprehensive service.

5

good advice for an I phone 4, replaced battery in the time that was stated. I would use them again is the situation arose.

4

We would like to know which areas we can make improvements in, whether you were satisfied with the order procedure, customer support and whether you would recommend us to others.

5

Fast same day service. iPhone screen replaced quickly as promised. Issues explained clearly. Very professional service which I am happy to recommend. If only everything in life was so stress free and reliable.

5

Excellent service, very prompt attention and thoroughness in checking everything on my phone when screen was in for repair

5

Fantastic service, good explanation of what might or might not be fixed, great approach, one happy customer.

4

Really helpful. Pity Imdidnt know my hard drive was bust as costs amounted to two thirds of a new laptop

5

The staff are friendly and knowledgable. I have recommended to others

5

Again a really good service in stockbridge. staff friendly brought my laptop in on sunday got it back on Tuesday. keep up the good work.

4

Very good friendly service from Staff at Stockbridge in particular from *** and *** both of whom kept me well informed whilst my laptop computer was in for repair would certainly recommend them to others.

5

Excellent advice and service. Highly recommended.

1

Very poor, I've been waiting 10 days, I've been in once to ask what's happening and they obviously hadn't got it but the member of staff then tried to sell me things. £100 for 10 days and my laptop's still not fixed. Go somewhere else

4

Good customer service. I had a smashed phone screen replaced in a few hours. Unfortunately the screen did not work properly after the repair (a common problem with this model) but SimplyFix it were very good at fixing the problem immediately and it now works perfectly. Trustworthy company.

5

I was completely satisfied with the order procedure and the customer support was great. I would have no hesitation in recommending you to others

5

Repair to ipad screen is brilliant and like new. Would never know how badly it had been smashed. Service excellent.

3

Service fine but I find costs for repair and parts way to high and could not be motivated well when asked for it. Overpriced so am looking elsewhere.

4

Perhaps more communication as I had to call to obtain the relevant details.

5

Very efficient. Long opening hours including weekends and public holidays.

5

Quick efficient service and friendly staff

5

I would definitely recommend Simply Fix It to anyone who needs help with their computer.

5

Very helpful - When swapping my cracked iPad screen ,I asked for Battery to be changed at same time but after testing it, they called me to tell me that it was 80% effective so the improvement might not be as good as I was expecting but instead changed system settings which stopped the battery drain rather than charging me for something I did not need.

4

They were good at problem solving.

5

Very helpful

5

Very good service

4

Excellent feedback on status and options.

5

Courteous efficient fast service

5

First time I have had to seek help on my 7 year
old apple macbook pro 17"

What I found difficult to understand was a £99.00
fee requested up front before any investigative work
was carried out

I believe that a suitable strategically placed sign
would have saved me the embarrassment of having
to ask my wife in front other customers to go along
to an ATM machine to acquire the requested amount
we are both in our seventies and do not use a credit
card

I found the members of staff I was dealing with extremely courtious & helpful,and would not fault them
in any way.

Communication regarding the fault reporting / costing
was excellent and expedient also carried out very
promptly to my satisfaction and cost within my budget

I have given five stars because of the staff attentiveness
and communication procedures, and promptness of
the repairs.

I can only give my fair assessment based on the Stockbridge branch

I would have no hesitation in recommending them
to others or indeed going back again myself


***

5

Very impressed with all areas of customer support, polite and informative. I would definitely recommend to friends.

5

Great service...very quick and efficient

5

overall excellent and fixed previous bad repair

4

good service , took a while though, works perfectly now

5

It was all absolutely fantastic. I booked in my laptop about a month in advance, wanting it to be done over a few days when I knew I wouldn't be using it. Alex took great care to make sure all my software upgraded in a way that meant all programmes would work with each other. He cleaned up my laptop, getting rid of programmes I don't use (with my permission). My laptop was ready for my to pick up when I needed it. My laptop is now upgraded, much faster and much better suited to the work I do on it. Many, many thanks for a job well done.

5

I use the *** shop. They have helped me upgrade an older Mac Pro laptop and most recently a 2006 IMac which needed a new hdrive. Very helpful. Good knowledge and pleasant to deal with. I would recommend the shop.

5

Excellent prompt service when I cracked the glass on my iPhone - all fixed within 90 minutes. Great.

2

You have asked me to evaluate your performance, unfortunately this is difficult because the repair to my lap top is two days overdue, and you have not contacted me to say it is ready for collection. I did contact you on the day it was due to be ready but was informed that it was not ready and you would contact me when it was

4

They were able to retrieve all my email after I has stopped using my laptop some months ago. Only issue I had was that I was not able to text the number they texted me on.
Great value though and a pleasant crew. Would (probably will) use them again.

5

Very satisfied with works carried out, very professional

5

The whole process was very customer focused and informative. Communication relating to when the work was completed was extremely efficient and the work was carried out ahead of schedule. All round excellent service.

5

*** was excellent, took his time explaining everything and did a great job.

5

Fantastic service as always from the team at Raeburn place. I will continue to recommend to family and friends.

5

very efficient service .

5

I would certainly recommend you to others , *** and *** were fantastic

5

Staff were very helpful

4

Good timely service.

5

I was delighted to have simplyfixit to help me. They provided me with solutions and at every turn went out of their way to keep my costs down. I was trading in an older Mac lap top for a nearly new MacBook Air - an excellent deal. I recommend this company without hesitation. ***

4

At the time I was pleased with the service but have later discovered that the *** is much cheaper. Also, whilst the phone appeared to work fine when I collected it, the first time I went to charge it just this evening it is completely dead.

5

Excellent service, all data was transferred seamlessly to new hard drive. My iMac is now working like a dream, very responsive and a pleasure to use.

Advice received was excellent and the order procedure worked without a hitch. I would definitely recommend simplyfixit to other users.

5

I was very pleased with the order procedure and customer support received and with the speed at which the work was carried out. I would definitely recommend you to others.

5

Excellent!

4

Great service, friendly staff. All fine

5

Friendly, helpful, quick service. I visit SimplyFixIt because I trust them - to do a good job, to be honest, and to keep me in the loop. Thank you!

5

Very prompt and efficient.

5

I went to SimplyFixIt to get my laptop upgraded from Windows 7 to Windows 10. I'm pretty competent with IT but, having heard about the problems a colleague experienced, I decided to let somebody else have the hassle. The staff explained how they'd go about the upgrade, i.e. what kind of checks they'd do before starting, and approx. how long it would take. I could tell from the questions they asked that they had a well worked out approach, and so didn't go away worried about leaving my laptop with them. The work was done within the time they'd specified, and they gave me a quick run-through Windows 10 when I went to pick it up. I've now been using my laptop for about a week and haven't experienced any problems so far.

5

Clear explanation of the problem without feeling patronised. Excellent service - keep you informed and met their deadline for return of the laptop. I wouldn't go anywhere else.

5

trustworthy,pleasant and competent

5

Excellent service and extremely helpful staff.
Have used your services several times and have always been delighted with the service i have received.

5

Excellent quick service

5

I was happy with all areas of my visit and I would def recommend you .

5

Your service is second to none!

I brought in my laptop to yiur Stockbridge shop beause its security had been breached.

You tested it and reported the security breaches that you had found. You upgraded my security software and gave me a few security tips.

You provide an extremely good service for a reasonable cost and impressively spotted the traffic warden attempting to ticket my car while I was paying! That is customer service!

Thank you,
***

5

An excellent service. My Laptop Hard Disk started to fail (to be honest it has been dodgy since I bought the PC). SimplyFixIt advised me on the best replacement for my specific requirements and copied my data across for me. When it became apparent that the Windows 10 upgrade they had done did not support the majority of the applications I ran (Windows Starter, Excel Starter and Windows Live Mail) they then at no extra charge cloned the old (Windows 7) disk onto the new one.

5

The staff who took care of me and and my laptop were helpful and knowledgeable and sorted out my problem with care and explanations as to what was wrong and how they had dealt with the problems. Any future problems, whether big or small, I will be back to see them!

5

Dealt with Dennis who was very patient and pitched the information that he gave me at a basic level which suited me. Appeared to understand that not everyone is a computer expert and took time to explain things.
Havent always had this sort of service which has resulted in me feeling totally overwhelmed and very stressed feeling that I couldnt wait to get out of the shop.

On the whole staff pleasant and wouldn't hesitate to use simplyfixit again

4

Stars for customer service not for repair. My computer is not fixed, still slow and freezes whilst emailing. So bad only managed one short email. All settings changed, now Windows 10 and bing installed. This wasn't explained to me. Very disappointed.. not happy.
***.

5

I found the staff in the Stockbridge shop very helpful and patient when showing me how to get back on to my laptop after it had been cleaned and restored to my former state when I had it corrupted by a scam telephone caller. They also suggested a better security system for my laptop which was cheaper than the one I had. I am a happy customer now.

5

All my dealings with you have been excellent.

5

Very fast efficient service - recommended.

5

I can't praise the staff enough - professional, informed and supportive. And they have extended the life of my ipad twice now over the past four years. Brilliant work.

5

I really can't fault the service the help and advice offered were excellent. I would certainly consider returning to Simplyfixit should I need help in the future.

5

I was getting a new screen on my iphone. they were very helpful and did the repair that day within 30mins. I would use them again.

5

My enquiry was responded to promptly, helpfully and in a friendly way. The work required was completed successfully well within the time promised, and the price charged was very reasonable. I do frequently recommend Simplyfixit to others.

5

Fast, efficient, no gobbledy gook. A laptop reset, debugged and now working perfectly also an iPhone screen replaced within the hour. I recommend this business highly.

4

I had no access to email or internet. My laptop was in the shop from Fri till following Friday - really too long to be without access to files for work -especially as I was told that there wasnt anything much wrong with it!
However it's working ok now.
Staff really courteous and explained stuff well.

3

The computer has been fixed which is great, unfortunately it took nearly two weeks to get back which was quite slow.

5

Brilliant service. I took my GHDs into the Stockbridge branch as they'd died. I didn't think they'd be able to fix them but they did! Very happy - best £25 I've spent for ages. Great customer service too.

4

Laptop service went well and the solid state hard drive is excellent. Windows 10 takes a bit of getting used to!
Improvements could be in help in transferring pictures from a Samsung smartphone to the laptop where the response 'contact Samsung' is not very customer focussed.

5

Staff in Stockbridge store are knowledgeable, friendly and very efficient. Would definitely recommend to other customers! Text updates to mobile re status of job was also very helpful.

5

Staff very friendly and helpful both when I dropped off my computer and picked it up again. I appreciated the staff member pointing me to where I could learn more about Windows ten on my desktop.

5

the staff at the stockbridge store are always friendly it is handy for ne because I stay close by. I recommend it .

5

End to end experience very straight forward. Delivered as expected kept up to date through out. Would recommend and use again

5

Simplyfixit Stockbridge provided me with clear guidance and prompt service at a fair price. I would recommend the company anytime.

4

Speed of service was excellent and the team were clearly skilled at their job. No obvious improvements that I can suggest.

5

very personable and professional

5

Great job reasonable cost.

5

The guys diagnosed the problem very quickly and gave me various repair options with clear costings. The work was done when I wanted it done (I had very particular time constraints and a very narrow window as the repair work had to be fitted in between my international travel plans over the Christmas period which the guys were able to accommodate) and I now have a device working better then new.
I will recommend these guys to my friends and intend to pop in again next time I'm home with my sons iPad for a repair.
Thanks for all your help.

5

I was given excellent service by simply fix it and will not hesitate to recommend the firm to all my friends

5

very straightforward chaps at Stockeree. They cleaned the HP 'cos the fan had stopped - and cured it. however the fan went again and it was replaced within 36hrs. Excellent service.
You were recommended by a professional friend and she proved to be absolutely right.
I have already flagged you up to chums; though of course several already knew about you.
May I wish you and especially the chaps in Stockbridge a very Guid New Year.

5

Very professional service, old PC rescued from oblivion and backups restored! Wonderful - thank you.

***

4

Friendly and efficient but a bit pricey

5

Friendly, efficient service. Having a local shop is very handy. All the staff are knowledgeable and really go out of their way to help. Thank you!

5

Good

5

I was able to bring my computer in for repairing at 9.00am on a Sunday morning, and I was very well informed as to what need doing and to the further progress until of the job.

I have a "new" fast computer, and am completely satisfied. I was recommended to you from somebody I trust, and I will recommend you to others.

4

Good service.

5

First class customer service from a friendly and helpful staff

5

My problem involved the loss of an important file through my own carelessness. The Simplyfixit diagnosis was that recovery could not be guaranteed, as a preliminary examination did not identify the specific problem - which was compounded by the fact that my laptop was old, had once been dropped on a cement floor, and had developed certain quirks that only I was familiar with. However, after three days I was contacted by the technician appointed to help me to be told he had 'something' on the screen he thought might be the missing document. Which indeed it was! I can't tell you how relieved and pleased I was to see it again, or how much time and energy the recovery saved me (for which, incidentally, I paid only the standard recovery fee of £60). This is not the first time I have received assistance from the excellent staff at the Stockbridge branch. On each occasion I have been impressed by their skill, courtesy and patience. Following this latest episode I shall shortly be acquiring a new laptop and won't hesitate to ask for their help in transferring material from the old one.

Very highly recommended.


4

The attention I received in the shop was excellent. However the repair work took longer than I expected.

5

Excellent service. Fast effective and inexpensive.

5

Our problem was discussed and the solution was explained to us The work was carried out to our satisfaction and we were pleased with the result.
I will certainly recommend Simply Fix It to my friends.
***

5

your service is excellent - polite - fast and efficient and I would certainly recommend your shop to others as I will return when I run into computing problems - which I frequently do.
I have one observation. I have noticed that you address all men in the shop as Sir whatever their age [indeed it is common in this country]. It would be lovely if there was a way of addressing ladies - we have no Señora, Madame - Madam offends some, Ma'am is military - but it would be lovely to be addressed.

5

quick friendly efficient service.

5

The guys at the Stockbridge store are great!

5

iPhone 4S screen replaced and a quality job done. Thanks.

5

Customer care was excellent!

5

I broke my iPhone 6 screen in a night club on Saturday night - dropped on the stone floor. Shattered, as was I. I had used Simply Fixit a number of times before and found them swift, accommodating and good value. This occasion was no exception. Even better, they are open all day on a Sunday until 6pm. I took my phone in at lunchtime and it was ready for collection (as good as new) in an hour and a half. I also took out the offer of insurance for 3 more screen breaks in 1 year for £25. That's worth it if you only break it once. The main job is £129. *** could only give me an appointment in 5 days time and then there was no guarantee what they would do when they examined the phone. Simply Fixit ARE the answer. This is the new Garlic Bread. ***.

5

Very efficient and clear with details.

5

First class service with great customer support.

Easy to talk to and discuss issues without the techno babble at times in evidence with computer bods.

No hesitation in recommending this company and the staff we met. First time user of services. Will return if and when necessary. Thanks for your service.
Nov. 2015

5

Polite, friendly staff who made it clear what they proposed to do and when they would deliver back my iPhone. No false promises. IPhone delivered back in working order when promised and has been working well ever since. I was also impressed that original fix was completed by one branch then my local Stockbridge were willing to pick up the issue when my iPhone stopped functioning properly two days later. There was no 'well you will have to take it back to the original branch where you originally handed it in. Have recommended to friends.

3

The staff were knowledgeable and helpful and the job was done in 4 days.

The company charges too much for replacement parts.

5

Excellent in all areas of professionalism, consideration for the customer and ability to explain clearly to the confused with great patience.t The order was dealt with efficiently and *** in the Stockbridge Edinburgh shop deserves special praise.
I was recommended by a friend and would happily recommend to others.

4

They fixed it.

4

Generally a very quick, pleasant and useful response to my queries and what appears to be a successful repair of my laptop.
The proof of a pudding is in the eating and so far I've not had time to see if the repair will last well.
***

5

Very helpful especially when we took the iMac back for a software anomaly.

5

I would recommend Simplyfixit to others I always find the staff very pleasant and helpful and the service is great.

5

Excellent at the counter, but difficult to contact by telephone as voicemail on.

5

Very helpful and accimmodating

5

Very clear and constructive help in sorting out a problem with a 2008 iMac

4

Knowledgeable staff, often able to offer free advice. Competent and swift repairs.

Flat rate charging structure means that sometimes customers receive excellent value for money, whilst on other occasions it might appear expensive.

Some of the accessories offered for sale may seem overpriced, but the quality is always good.

4

Although it took twice as long as I was quoted, and I had to return for for a minor adjustment, the customer service was excellent.

5

Satisfied in all areas.

5

Excellent service on all counts. Friendly, informative and efficient. Would not hesitate to recommend to anyone.

5

I have been to the Raeburn Pllace shop a good few times, and have always made feel welcome, and have received sound advice and excellent service. As someone with mobility problems, I much appreciate there being room for as many as two seats.

I am also impressed by the skill with which the one man can cope with the needs and desires of several people at one. It is like hospital triage.

I can say nothing more than 'Keep up the good work!'

4

Attitude of staff in Stockbridge excellent.Yes I would definitely recommend you

5

Quick, efficient and good communication.

5

good service ready when promised

4

Need to be more precise on final cost, service good and overall happy with final outcome of repair

5

All good; a quicker turnaround time than 8 days would be appreciated but understand the pressures when you're busy.

5

I cannot recommend SimplyFixit more highly for their willingness to take time with customers, particularly those of us who find navigating the Internet, understanding our equipment and problems with it hard. I was assured that they are a drop-in company and are always happy to help. As well as receiving excellent service from them I have saved money compared to what I was paying someone else before I discovered this firm. I have already recommended them to friends and will continue to do so.

5

great

5

Courteous friendly service.

5

Very helpful knowledgable and quick repair

5

Service prompt and friendly. The guys who work in the Stockbridge shop are all really nice and helpful.

5

You fixed my phone straight away customer service was prompt clear and helpful would reccomend to friends

5

*****

4

Helpful phone and personal service. I was told same day or next day for analysis to be completed. It was another day later but I wasn't in a hurry so no problem.

5

Simply Fixit are Simply Fantastic. They are efficient, effective, good value - and they explain everything patiently and clearly. Nothing is too much trouble and they go out of their way to achieve customer satisfaction.

4

They fixed my computer and were very tolerant of my naieve questions

5

All of the team at Stockbridge Simply Fix It are unerringly helpful, polite and understanding. I have been many times and call them my 4th emergency service.
I have already recommended them to others.

4

My problem was a relatively simple one and dealt with quickly and efficiently

5

The service is outstanding . They make you feel at ease and explain things in simple terms so us non-computer people understand! Would highly recommend .

5

Every aspect of the service was excellent

5

Very courteous service. Explained at the start and quick same day service.

Great value for money.

4

Quick service , polite and happy with the work on my phone .however it is Expensive and I felt the man who served me went for the hard sell on me about other services .

5

Excellent, fast service.

5

I was unable to get through to my local branch to check up on progress - phone went to answering machine which did not accept my message.

5

Very helpful staff who are knowledgeable and accommodating.

5

Excellent service at a very reasonable price

4

Fast, efficient replacement of badly damaged iPhone 6 screen. The cost was a little more than I had hoped.

5

I was entirely satisfied with the advice and service I received.

5

I was very satisfied. The staff at Stockbridge are very helpful (not just to me but to other customers I observed while I was there). Marius has spent a lot of time sorting out the problems with our various computers and we very readily recommend SimplyFix it to others.

5

I was totally satisfied with the service and advice given. Would have no hesitation in recommending Simplyfixit!

5

Great service

5

Had to get my iPhone fixed as it was having problems with charging the battery. I found them refreshingly straight up and willing to find the problem before giving a quote.

Once found they turned around a fixed and what seams like a new phone now, very happy would recommend and go back with any other devices that need fixed

5

I always go here to get my phone fixed, great polite staff and always do the job well and efficiently. I always receive my working phone the day I put it in or at the latest the day after. Would recommend this service to anyone, the prices are pretty fair as well.

5

Very pleased

4

The staff were excellent. I'm not sure how the price or speed of service compares to other places though...

5

I have always found staff members most helpful, patient and obliging.

5

First class service

5

your attempt to fix what may have been a minor problem
at the front desk and explain your checks was much
appreciated even though it proved more needed to be
done.

5

Staff unfailingly courteous and helpful. Waiting time is sometimes rather longer than is convenient though.

5

SimplyFixIt is simply a life saver. I use my iPad extensively at work and home, every day. Especially, it's a critical bit if kit for business. The staff at SimplyFixIt always make me feel like a priority customer. They have always provided the best turnaround they can. They are my 'go to' guys for iPad repairs. I wouldn't consider anyone else.

5

The only difficulty I found was parking. The service received by your staff was helpful, friendlyand reasonably priced. I would not hesitate to use your service again.and have already recommended a friend.

5

Fast, efficient and effective service.

5

Brilliant service. Just very pricey.

5

The job done on my computer is perfect. It's like it's completely brand new.

5

Very helpful - made sure I was happy with the price and did a great job.

5

*****

5

I would definitely. Recommend you to others. Excellent service

5

I was given enough information to choose to use their services and was delighted by the result.

5

Very professional

5

I have been extremely impressed with all aspects of the service provided and recommend it highly

5

Very good service given to us

5

Based on my experience there is nothing I would improve. *** in the Stockbridge shop was absolutely brilliant. He explained everything in great detail, from start to finish. My Simplyfixit experience could not be more contrasting to what the *** shop offered, which was absolutely terrible. I will recommend Simplyfixit over *** anytime someone asks.

5

The service is always fantastic. Quick and efficient and very very helpful. The £25 for three screen replacements is great value for teen phones!

5

Simplyfixit personnel were extremely helpful and all my laptop viruses & related problems were resolved to my grateful satisfaction.

An excellent all-round service

5

good

5

Excellent customer service and very knowledgable staff.
Thank you!

5

After a frustrating visit to the Apple Store and their failure to rectify a problem in my i-Pad, I took the tablet to our local store where it was completely restored and all faults eliminated. It now operates better than before. Cost of fix was favourable . Service was first class by Alex., who was informative, patient, friendly and competent as well as having a most pleasant disposition.

5

I visited the Stockbridge Simply Fix It shop and the service was brilliant from *** - his guidance and support was very welcoming and he is a credit to your company. I will be back soon with any other issues with my Apple products.

A big thank you *** for your assistance!

Kind regards


***

4

yrs, I would recommend you although I found you expensive . My computer was returned to me fully working with a new hard drive and for the first time in 3 years even my email was working. However my email now no longer works on my iPhone or iPad , so annoying because the account type information was changed, I now have to fix this and I am useless at IT and find it very stressful . So good but not brilliant .

5

I am a writer, widowed 2 years ago. My husband dealt with all computer matters in the past and I am finding the adjustment difficult, I'm afraid some of the problems I've brought to simplyfixit have been fairly basic, others less so, but whatever the level of the problem I have always been treated with courteous attention and the problem solved swiftly and efficiently.

5

The staff in your Stockbridge Branch are extremely helpful, friendly and skilled.

4

All good most responsive.

5

Excellent, helpful and speedy fixing of iPad screen

4

Service was pretty swift, and the pricing was much less expensive than I had anticipated, but I just wish that I had been kept up to date on timescale, as I didn't know anything until making a phone call the day before it was, unbeknownst to me, due to be all fixed up and ready for collection. I'll definitely be going back though.

4

good all-round service, problems clearly explainedand proposals clearly outlined

5

your staff's toleration of my ignorance was exemplary

5

I thought the staff were very helpful and kind. They explained the problems with the computer and were realistic with dates. I would recommend them to others.
I am very pleased they are in the area, because I feel confident that they will do a very good job.

4

helpful, friendly advice

5

The machine now works while it did not before what more can I ask

4

The service was excellent. The fault was diagnosed and the solution woke out quickly. The only problem I had was that the explanation of what was wrong was a bit too technical for me, so a lot went over my head. I am not sure what can be done about this, as it is a ethnical subject.

5

Your colleagues listened to my requirements,not just repaired the PC and returned it in excellent working order.

5

Very friendly, efficient service - explained what could (and could not) be done for my fairly old laptop and why, offered alternatives where possible - and accepted my financial limitations regarding possible solutions while still giving the best outcome possible despite this. Couldn't really ask for more.

4

Staff very helpful and installed new hard disc. Old disc was unreadable so they used my media discs and back up to reinstall data and Windows. Only slight issue was length of time - computer was handed in on a Friday morning at it was the following Thursday morning before there was any information available regarding progress.

5

No complaints. An excellent service delivered by pleasant staff.

5

the service was good in all areas

5

The staff are prompt, courteous, patient and helpful. If some additional tutoring time for not so recent digital immigrants (helping them hands-on with online actions they are uncertain about) were available I would be willing to pay for this.

5

It was all really good , the staff were great and helpful and my sons ipad was fixed quickly. Thank you.

5

I felt it took a long time but I was told upfront that they had a heavy workload. Other than that I was very happy with the service and the result.

5

Really practical sensible help. Decent price and lead time.

5

First class service. Would recommend to others.

5

The guys were great. They were very clear in their explanations and the work was completed on time. In fact I've just brought in another family members computer to be fixed as well.

5

very satisfied

5

All very fast and efficient

5

Very good service from start to finish

5

Have twice had my sons phone screen fixed. Great service, job excellently done. Quick and reasonable price. I'd be very confident bringing any repair to them. Always very polite, helpful and professional.

5

Very friendly, knowledgeable staff. Great service, definitely will use again and recommend to friends

5

Helpful, informative and efficient.

5

The boys in the shop were really helpful and switched on. Perhaps some extra staff might be needed at busy times to alleviate queues.

5

Simply fix is a brilliant computer shops I go to my local shop in stockbridge staff are always friendly and polite

5

Very helpful

5

Brilliant, quick service.

4

I was completely satisfied with the work done on my computer. I have already recommended Simplyfixit to friends. ***.

5

The manager of the Stockbridge store is amazing. There was a misunderstanding between me and a staff and he sorted it out perfectly

5

the whole procedure was most effective. Good knowledge and clear explanations

5

Simplyfixitstaff are helpful, patient, courteous and efficient. The prices are reasonable and fairly and clearly estimated.

4

So far the computer is working ok and as i hoped. Early days but if no snags turn up i'll be pleased with the changes made .I guess staff coped well with an unusual request and on visits to the shop they were helpful

2

I put my laptop into the *** shop almost two weeks ago and was told I would receive a call mid-week, with an update. I went into the *** shop on Saturday (a weekd later), having heard nothing and the laptop was still not ready.

Still waiting for a phonecall with an update!

5

Great service - speedy, careful and I particularly appreciate the time taken any time I go into shop for advice. Following a successful upgrade for memory and installation to Mavericks with no glitches on my Mac Air I was impressed by the care & patience taken BY THE PERSON WHO DID THE WORK to explain & educate customers no matter what level their knowledge.
My husband had to ask their help while I was abroad for a long time and it was worth knowing he was in good hands.

5

Simply fix is brilliant. The staff is very good and friendly. Keep up the good work.

4

Overall I am very pleased that my laptop is back up and running and I would recommend your service to others. Unfortunately the ordering process was unnecessarily inefficient. When I phoned up to confirm that I wanted to go ahead with the work the person I spoke to appeared not to know anything about it, and nor could they find any record of my order on the system. This caused an avoidable delay.

5

Quality of work and service are excellent. I like getting texts when the repair is ready.

5

Very helpful - couldn't ask for better.

5

nice guys in Stockbridge. Helpful and to the point

5

excellent service

5

I found them both efficient and helpful and good at communicating timescales for return of my laptop.

5

Would recommend.

5

Customer care could not have been better : the genntleman serving me was courteous and very efficient. The item was fixed overnight....could not have been quicker. Fantastic service all round!!

5

It was an extremely fast and efficient service even though the shop was very busy each time I went in. Fantastic value too. I would highly recommend!

5

This was the second time I've used Simply Fixit for a laptop tune up (different laptops!) and both times they were extremely helpful, taking time to understand what I needed and to explain their process and what work they'd done on collection. Cant fault the service!

5

service is fine

5

Everything was fantastic, I am absolutely delighted with the service I received and will be strongly recommending Simply Fix It to others. The staff were so helpful, and the repair was carried out very quickly, which was great. I will be continuing to use simply fix it for any other issues with my laptop and anything technical I need. Thank you!

5

Super helpful staff, quick turnaround on a broken screen and didn't cost the earth!

5

The chaps in the shop were very helpful. They explained what the process was, the scenarios that could happen. I was well aware of what was involved.

4

motherboard ordered by Simply Fix It for my computer was faulty and did not cure computer failure, resulting in the necessity to buy a new computer. Possibly source new parts from another supplier!

5

Staff were friendly and helpful. Service was good value and exceeded my expectations.

5

Fast Efficient. Economical. First class service every time

5

Friendly efficient knowledgable

5

I was very satisfied with service I received, and would certainly recommend Simplyfixit to my friends. *** in your Stockbridge branch was particularly helpful.

5

Very professional and quick turnaround to the service my iMac needed.

5

Staff provided good advice, very helpful and last, but not least, very patient.

5

Very satisfied, staff good humoured and patient.

4

Clear and transparent pricing, repair time was as promised, opening hours made it easy for me to pick up my repaired i-pad (cracked screen).

5

Really helpful, efficient service.

5

Friendly and helpful service.

5

A friend had a problem with her laptop and, as she has mobility problems, I offered to take it to Simplyfixit for her. I was not aware that a recommendation was eligible for a £10 discount but the staff pointed this out, fixed the problem by the end of the day and texted me to let me know the laptop was ready.
Great service!

5

Thank you for being SO helpful and fast and reasonably priced - I recommend you to everyone.

5

Great, friendly service. Staff seem very knowledgeable.

4

good and fast service but quite expensive

5

Staff was really friendly, helpful and professional. I look forward to go to shop even though it always a bad news that screen is broken or something not working. It would be good to have a membership number to get some discount and easily locate your details. Couldn't fault anything every time I have been there . Served by different people but same excellent service.

4

I had a corrupted C drive and further viruses were found when they checked over my computer.*** did a good job and cleaned up and isolated these viruses and the computer is now working well. Cost £79. However Simply fixIT installed AVG cloudcare on my computer 2 year subscription on 7 Sept.2013 and I did not expect to get Viruses which corrupted my C drive and computer. It appears that the installation was not fully completed

5

Excellent , fast and courteous. We have used the service three times now and are completely satisfied and would not go anywhere else.

***

5

Customer service outstanding. Very expensive.

4

Service was great, except on loading the AVG onto computer you registered it with wrong email address which makes things awkward for registering the product, etc.

5

The guys at the Stockbridge shop were truly excellent. I cannot thank them enough, as, without them, I would probably not have got my Laptop fixed. They were very supportive, gave sound advice, and, most importantly didn't put me under pressure to make an instant decision. They are also always very courteous and polite.

My Laptop came back to me in 'tiptop' shape and feels as though it is brand new.

As a highly "untechnical" person, I am very lucky to have them on my doorstep!

5

Great experience in *** ... All the staff extremely courteous and friendly. Kept me updated with progress at all times and couldn't have been more helpful.
Thank you

5

I took my son's ipad in to get fixed. Although it took them some time to fix it they kept me uptodate and explained every step.All in all a very good service which I would be happy to recommend again.

5

extremely happy with all aspects of service, and would definately recommend to my friends, and family

5

Extremely satisfied with this service. Every step was efficient. The gentlemen who booked in my ipad for repair was knowledgeable and went through all the risks and possible additional charges that I might incur. Fortunately all went according to plan and nothing extra was required, however, if I had gotten a call to say that more needed to be done I feel it would have been genuine.

5

Simply fix it kept me informed, both by phone & email regarding the progress of the repair. Excellent service.

5

Excellent service, extremely efficient staff and could not fault anything.
Please pass on my thanks to all concerned.
PC now running perfectly.

5

Punctual, patient, well mannered service.

5

well run business. Stockbridge office is well staffed with bright and helpful computer support. I will certainly recommend Simply fixit to anyone seeking help in your sphere.

5

I'm very happy with a difficult job well done

5

Top notch service from Simply Fix It.

4

Helpful, knowledgable staff . Layout of Stockbridge store ,in respect of working space with customers very poor . Customers have to 'juggle' for space in a counter area that at best can only accommodate two people ( either side !) consequently there is no privacy .Work stations' where staff can take the customer to resolve minor issues... are required and will convey a much more professional operation in line with the standard of the helpful staff. Also what about home visits ?

5

No improvements required, staff went above and beyond what was required and were brilliantly helpful and friendly throughout.

5

I was organising a large international event when my laptop cursor stopped working. Simplyfixit took my machine in at midday on Saturday and it was fixed and ready at 9am on Monday morning - now that's what I call service.

4

Good job done, although very length and not always kept informed

5

Very knowledgable staff who were keen to share this with me. At times I just wanted to know the problem was fixed rather than a blow-by-blow account of the problem. Not a criticism as the info was given I. A very professional and straight forward way, just that I was in a rush and not that interested in the technicality.

5

Excellent and helpful service, very confident and very pleased with the repairs.

5

Excellent service. So fast!

5

Very all round service and really quick turnaround in resolving my issues

5

Excellent customer. service

5

Excellent customer service

5

Have used Simplyfixit a few times and as always a first class professional service.

5

Excellent and informative service and fixed the phone without any problems.

5

An excellent professional service with great customer support.

5

Excellent service and I'm delighted with my custom built PC. Thank you!

4

Overall very satisfied with the service and the communications with me. I was initially overcharged due to a lack of internal communication, but that was quickly resolved. I would recommend simplyfixit.

5

My iPhone had a badly smashed screen and required to be repaired. Staff in the Stockbridge Branch were very helpful indeed (thanks ***) and provided great advice and diagnosis before carrying out the repair. Screen price was slightly expensive I thought however this is probably due to it being an Apple Iphone. Service and support provided was very good.

4

Not sure really. Quite happy with service

4

Generally satisfied by Staff at Stockbridge Branch

5

Good efficient service, courteously delivered.

5

*** in *** has been a great help.. A real pro

5

all your assistants were charming and could not have been more helpful.

4

I have no complaints really. The only issue that came up with the service was that the network was down when my phone was reset so the technicians were not able to restore my itunes etc. However the biggest credit to the technicians was that Apple and another store had quoted 4 times as much money and could not specifiy how long it would take. I received my phone back within 2 hours.

5

No improvements necessary

5

Fast friendly efficient service. Have returned several times for different issues.

5

Very fast, friendly, efficient service at a reasonable price.

5

Phone fixed in half a day. You saved my day

5

Very Good Service ! great repair, exceptionally nice, helpful and friendly staff. Explaining all the technical stuff and advising on my future requirements.
Well done in Stockbridge *****

5

Made a few calls to check up on my PC repairs, but once I got to speak to the person dealing with it he told me clearly what was wrong, what he was doing and when he hopped tit would be ready.

5

You made a careful assessment of the Ipad problem indicated the likely cost of repair. You informed me of the risks - the screen might get broken. The repair was successful, without the screen being damaged, and completed at the price quoted and you contacted me effectively so that I could collect the repaired item promptly. This is just what I need in a repair service.

4

Quick turnaround. Thanks

4

good to exccellent

4

extremely helpful employees , who are willing to go through everything with you; very polite and highly efficient

5

Very friendly staff and they to a great job! However, they always say 2 to 3 days when it takes them quite a bit longer.

5

Excellent service - wonderful friendly and incredibly helpful staff . I was so impressed - and thought that the service offered was highly professional and first rate. I visited the Stockbridge branch in Edinburgh , and Alex , who served me was fantastic .
I would highly recommend this company to anyone who needs a quick and efficient solution to their laptop / pc problem.

5

Fast and efficient. polite service.
Would recommend

5

Friendly, fast, efficient, knowledgable service.

5

Repairs (4 on different devices) have always been dealt with efficiently and it has been carefully explained so I know exactly what I have been paying for.

5

As we say in Scotland, simplyfixit is pure dead brilliant.

4

The distant was extremely well informed and helpful.

5

Served by 'Mac'... Excellent in all ways as usual...

4

I bought a screen proctor and ask for it to be fitted to my phone and it was not done !

5

Extremely quick and efficient. 2 hour turnaround for a new screen for an iPhone 5s

5

I would definitely recomendations to others if they are looking for high quality, honest and fast repairs done.

5

I was more than happy with the service I received. In terms of opportunities for improvement: the end-to-end lead time is something that can always be improved in any service. It wasn't an issue for me on this occasion.

5

Replaced the hard drive and updated memory on our ageing fading MacBook with the unit now working fine.
Talked to me about the potential problems and dealt with it all in a couple of days. Friendly staff, and decent price. In the last few months we have used the *** for an iPhone battery replacement and iPad charging repair after dropping it. Our go to shop for our mac stuff.

5

Good prompt service

5

you did exactly what it said in your advert - you fixed my straighteners timeously and for the amount agreed

5

Service was excellent. I broke an iPad two days before I needed it for a presentation. I phoned ahead to check for parts and engineer availability and they confirmed they would be able to fix it by close of business the next day.

Perfectly professional staff made me feel like my urgency was understood and, in fact, they pulled out all the stops and had it ready by lunchtime the next, giving me plenty of time to prepare for my presentation the following day.

Thanks, SimplyFixIt!

5

The whole process was efficient and well explained. The team kept in touch throughout the repair and delivered a solution more quickly than they had originally indicated. I would have no hesitation in recommending the Stockbridge Store.

5

I would happily recommend you to others. I found the service helpful, prompt and caring.......excellent.

4

It's a really good service - but at a price.

4

Pricing structure a little high/complicated

5

Everthing was excellent and everyone was helpful.

5

fantastic service, with such friendly informative staff

5

Great and very fast service.

5

Excellent service. Used them twice for my MacBook and my iPhone and fixed them both even when the apple store said they fixed the MacBook and it still had problems, these guys sorted it. Great place!

4

most satisfied. Iphone working again.

5

Fast, efficient, helpful and friendly.

5

*****

5

Totally satisfied with staff knowledge and friendly support.
Certainly will recommend to my friends.

5

Perfect service fantastic staff cannot fault anything.

5

Great quick service

5

Always able to help. Prompt service

5

I found the service I received was of the highest order and would have no hesitation in recommending the team to anyone
The price was also very competitive with an extremely good turnaround

5

Excellent advice and manner. Would certainly recommend to others.

4

I found their services quick and easy.

5

Quick, clear help.

5

The service was helpful and thoughtful, and gave me the improvement I sought.

5

Fabulous efficient quick service.

5

No improvements possible! Always welcoming and always patient in explaining and dealing with my computer problems.

5

No improvement necessary

5

Very friendly, helpful and prompt

5

Walk in quick and friendly service. Able to accommodate me even though the store was busy.

5

Yes, I was satisfied with the order procedure. Humanized and confident costumer support and I would definitely recommend the service to all people I know.

5

Quick perfect service, couldn't fault it whatsoever. Highly recommended!

5

an opportunity to sit at a desk alongside the adviser would be helpful rather than leaning over the counter.

5

I found your service excellent and would recommend you to anyone thank you John Robinson

4

A first rate service. Very helpful and straight-forward. They were keen for me to check the repair before I left the shop.

5

Dropped the ipod touch and given the damage thought that it was irrepairable however the Broken screen and damaged component were replaced and it is back to normal. Delighted with the service at simply fix it in Stockbridge

5

Fantastic service - will continue to recommend again and again!

5

Try to give accurate amount of time to fix problems, all in all excellent service and very professional people to deal with. And with a smile

4

Fantastic and prompt service. Very impressed.

5

My desktop was completely non functioning, ie unbootable with the Windows Disk. Simply Fixit
have got it going again, I couldn't be more delighted.
Craig Henry

5

As a non-computer person, Mac was brilliant at explaining the basics to me in a way i could understand and appreciate. I also appreciated the fact that you discussed progress at each stage and were able to ultimately advise that it was not sensible to carry on any further work on the machine. I have used Simply Fixit before and will continue to do so in the future.

5

The service I received was exemplary - polite, prompt and efficient. I would recommend SimplyFixIt to others and in fact already have.

4

Very impressed with service of my laptop which is now much quicker. Member of staff was very helpful and understanding of my lack of knowledge

4

Attentive and caring.

5

Extremely helpful

5

Fast, efficient, and polite service.

5

EXCELLENT, FRIENDLY, EFFECTIVE AND FAST SERVICE

5

Helpful, keen to ensure we understood the nature and implications of the problem - keep it up.

5

Cracked screen for iPhone 4S.
Wonderful quick service with professional assistance throughout.

5

Always helpful and willing to assist! We highly recommend and send customers when possible! U never feel ripped off, charge fair, also trustworthy! My husband owns capelli hair design in stockbridge. Thank u again

5

Clear explanation of the diagnostic process with estimated timescales, good communication throughout and a prompt service. The members of staff I spoke to were very polite and helpful.

4

Very very slow at preparing the paperwork at the front desk!

4

Can't believe how long it took to complete paperwork when checking goods in.

4

Your service is above the norm when compared to others. However your prices are 20% higher than the norm. I'm not sure if the premium is really worth it?!

5

No complaints. Good service and kept updated with progress

5

I was given really good advice about the best value way to get what I need out of my daughter's water-damaged iPhone. The staff create repeat custom by giving good advice and only selling you what you need.

5

The service is excellent and does what it says on the tin. I would definitely recommend simplyfixit to others.

4

Very helpful staff, they fixed 2 ipods and and iphone screen, one screen wasn't quite right but they took it back and re did it.
It still was not quite right which was disappointing and unfortunately my daughter cracked the screen again in the corner so they would not re do the screen on warranty because of the screen. Nor would they give a discount which was understandable but a shame as the ipod hadn't been right since repair.

4

Friendly and informed service, which appears to have improved my laptop speed issues.

4

Speed of repair is. Good.speed of supply for goods not in stock in shop could be better.Extremely useful and knowledgeable staff.I highly recommend. the'simply fix it service

5

Thoroughly impressed with everything - speed, price, helpfulness and incredibly nice customer service! Really great guys who helped me out and explained everything especially since I am the least technical person ever. Thought my computer was a write-off but they managed to fix it - good as new - thoroughly recommended!

5

Another excellent experience with Simply Fixit - the team really went the extra mile to get my PC back to me not only with the power supply problem fixed, but with Windows reinstalled and everything working smoothly again. Excellent personal customer experience too

5

Verl helpful, pleasant and knowledgable

5

An excellent, efficient service was provided. I will certainly return and would recommend SimplyFixIt to anyone with computer problems.

5

Friendly, professional service with really clear explanation of process and options at each stage. Would thoroughly recommend them.

4

I was a little confused at first as when I brought my laptop in it was suggested that I either had a virus or that my anti-virus software was causing problems. In the end I was later rung up by *** to explain to me that it was a problem with my hard drive which needed replaced. He was very helpful and reassuring but to be honest I'm still not all that clear on how the hard drive on a 3.5 year old lap top can fail so soon. However it is working a lot better so I am certainly pleased with the outcome.

5

The service was quick and friendly, and I was very pleased that SimplyFixIt managed to save my photos (as well as my phone!) after rain-damage. While in the shop, I kept remembering more things that I needed sorted on my iPhone, and the staff patiently sorted them all.

4

I was not too happy with the "original" service given - but on returning and a different person attending it worked out satisfactory - if had the second person had attended from beginning the service would have been good.

5

Perfect service, good advise, patience, delivered as promised.

5

Simply fixit are brilliant, this is the second time I have used them. This was a repair to my iPhone, they appreciated I couldn't be without my phone and quoted me a 3 hour turnaround on a Sunday and actually had it completed within an hour and a half.
They aren't what I would say is cheap (although I didn't try anywhere else) but I fully believe you get what you pay for.

5

Service is friendly efficient and at a reasonable price. What's not to like?

5

Customer service was second to none. Never mind simplyfixit; simply brilliant
The only minor issue the card machine didn't work so we had to go to the cash machine

5

The only improvement I can think of is ease of parking but this is out of your control.

Apart from that, your service was excellent.

4

Very happy

4

My first experience was good and I had confidence in the people at Stockbridge Edinburgh.

However, I think they could have taken a little more note of my comments on my initial visit to help diagnose the fault. This would have saved both their time and my time.

I would thoroughly recommend the service to other users, but not if you need a speedy response.

5

Great

1

Repair No: ******

Stockbridge branch

We brought in a pc for repair. Simply fix-it re-built a new machine using working parts from the existing machine. Throughout the process we have explained that the PC is for games such as Crysis 3. The new machine still had problems. We were advised to buy a new graphics card, which we did (we had to get it from another branch of Simply fix-it in Morningside) at a cost of over £200. The machine still had problems (no power, no display on game, wifi loosing signal). We brought it in again. When my wife came to collect it she experienced rudeness from one member of staff. We took it home and it still had similar problems. We thought that the problem may be local, so we contacted SFI asking for a site attendance, which we were willing to pay for. A sales person phoned back earlier this week, but was reluctant to send anyone round to our house and said he would speak to a manager and contact me the following day. I didn't hear anything else.

At this point in time we have a PC, which we have spent a lot of money on with very limited functionality relative to it's use. VERY DISAPPOINTING.

5

Excellent service !

4

No need to make improvements, your staff were all very helpful.

5

excellent POLITE SERVICE AND SO QUICK

5

Superb all round.

5

The staff were very friendly and helpful. This appears to be an independent company which values customer satisfaction.

4

The service I got was professional and the engineer helpful.

5

really helpful, great at explaining what was wrong and how it needed to be fixed

5

Service was very efficient, patient and effective.

5

Fantastic service, simple, as the name suggests, fast, efficient, outstanding.

Negative: one little issue, too efficient in providing step by step feedback on the repair, too much efficiency.

Overall, well done Simplyfixit

5

Staff were extremely helpful and service was first class.

5

Swift service. Friendly and efficient staff.

5

Broken screen on my itouch replaced, Good job. Staff kept me advised as to when my itouch would be ready for collection. Would recommend.

5

The staff were knowledgeable and very helpful. My problem was sorted quickly and efficiently.

5

Very efficient, friendly service.

5

Speedy efficient service

4

I received a very professional and knowledgeable service which at £80 was possibly a little over priced.

5

Helpful, quick and well priced. Did not blind me with science. Have recommended you to others.

5

Great service. Explained clearly and in detail what was the issue with my computer and repairs were carried out promptly. Friendly service. No complaints. Thank you.

4

Simply Fixit reacted with speed and professionalism when I visited. I have recommended the service on more than one occasion already.

One wish would be it could be less expensive.

5

FIRST CLASS SERVICE.
We had tried getting the lap top repaired at pc world who said they could not repair it after having it for 3 weeks lol.
Dropped it of to Simply Fix It, so helpful and my lap top was repaired and working in 2 days thanks so much guys.
Regards
Alan
specific plumbing and heating services Edinburgh

5

Great service. Such cheerful staff. Did exactly what they said they would do when they said they would do it. Very impressed.

5

Friendly and prompt service. Good value for money.

5

Very helpful and attentive. Very good support and guidance. Everyone took time to explain as well as listen.
Very professional team.

5

Life savers!..they managed to bring my 1 week old very wet ifone back to life.. Quick service, efficient, good value & courteous too. Highly recommend simply fixit!

5

Perfect service, I was told my phone would be fixed in 4 hours, I had it back in an hour and a half.

5

Great service and work.

5

The information, advice and support was second to none. I would certainly use simplyfixit again and recommend them to all my friends and colleagues.

4

very good. informative and helpful polite and kind.

I thought the price was a little high for the check tho.

5

very good in all areas, one small point you could communicate with the customer sooner to let him know how long the repair will take.

Great job on my desktop computer ; now like a new machine.

Intend taking my laptop in to be serviced in the next four weeks

5

The service was prompt, courteous and effective and I am delighted with the result.

5

the person who dealt with my iphone was great, friendly and knew what he was doing and kept to the time limits agreed

5

Excellent service.Would recommend to others and have already done so!

5

Really friendly and helpful staff who seem honest and trustworthy, unlike in some big high street chains. Work completed timeously and computer now like new!!

4

I was very happy with the service i received and would be happy to recommend to anyone.

5

Good general information/explanation provided backed up by good follow through and fast/satisfactory service.

5

highly recommended, great customer service and knowledge.

5

Fast, high quality service. I would however rather you didn't install an app!

5

I have used Simplyfixit's services twice within this year, and have on both occasions been impressed by the knowledge and professionalism of the staff and the speed and quality of the repair.
I would certainly recommend their service to anyone who needs to fix their iphone in a hurry!

5

Very happy found the team to be very efficient polite & a job well done

5

Great customer service, advice and resolution of problem- all done in super quick time! Excellent.

4

was reunited with my phone very quickly.

5

I had a defective printer and found the staff very helpful and knowledgeable in dealing with the problem. Repair was completed very quickly and within the minimum cost and the company kept me updated at all times. I found them to be very professional and would have no hesitation in using them again or recommending them to others.

5

I used the stockbridge branch to have my screen fixed. They were very helpful, efficient and stayed in contact about what was happening. Thanks

4

iPod 4 screen replacement Done on time. Happy with service.

5

Excellent and quick service. Phone is like new and cost seemed pretty reasonable to me

5

Excellent advice and service, very friendly, helpful staff. Will definitely use their service again!

4

I was very satisfied with the service you provided and I would recommend you to my friends

4

I have an innate distrust of all PC Repair outlets and although I had to pay £79 whether they could repair it or not in my head I had written the money and the laptop off. I should be less cynical as 3 days later the laptop was repaired.

The staff were all very patient and polite. I'd recommend them.

5

Professional, knowledgable friendly staff.

5

I was given good information throughout the whole process from beginning to end.

4

I was very satisfied with service and repair especially over a weekend and would recommend to others

5

Excellent service - very knowledgable staff that listen to their customers and provide economical solutions to the problems provided. We had posted our ipad to incopotent people in Exeter and should have just gone strait to simplefixit and prevented a whole load of hassle . I will certainly use them again if I have any issues with my Mac, iPad or phone

5

very good

5

I was delighted with the service provided. The work required was clearly explained, a clear quote was given and a timescale for completion was provided. The real delight was to receive the repaired item back a day earlier than projected. Thank you very much

5

Product as described, well packaged and was delivered in good time. Would recommend.

5

I was handled very well. Each customer gets full attention. This will mean sometimes that the next client has a longish wait.

5

Top class service. Very speedy, honest and efficient.

5

Clear information and advice. Fix completed within timeframe stated.

5

Every aspect of a computer problem is seen to,and put right .a pleasure to such expertise available,so close to us and at prices extremely reasonable.Highly Recommended.

5

Served by mac who was very helpfull and courteous and explained everything i required to know

5

I use the Stockbridge branch & the staff are very helpful. Would use again & recommend. Reasonably priced.

4

Absolutely fine.

5

Superb

5

Excellent and prompt service. I was kept up to date with the repair progress.

4

Great service and my phone was fixed quickly really well.

5

Excellent speedy service. Delighted with repair and service.

5

excellent service, couldn't be more helpful.

computer hard drive replaced and returned within a couple of days.

5

Great service.

4

Repair was carried out quickly and (seemingly) effectively; 3-month guarantee is good. Only downside was the cost, which was a lot more than I expected after checking out online...

4

Very fast service.

5

I have been very satisfied with the service and advice from Simply Fixit. When I discovered that I could not get any light on the screen of my laptop I thought that it was just old and would need replacing rather than repair. A visit to your shop assured me that it was definitely repairable and you explained clearly what had to be done.The repair was carried quickly and efficiently and I am now back in business for which I am very grateful.

5

I was very impressed. I have already recommended you to friends.

5

Receiving the customer and explaining about the problem and informing about the approximate time for repair all are very good. I am pleased with the service provided by the staff at stock bridge Edinburgh branch.

5

I was very staisfied with the advice, quick turnaround and friendliness. I have already recommended you to others. Many thanks.

5

No improvements as far as I am concerned. The chap i dealt with was a lovely guy who was really friendly and helpful.

5

Staff was very very polite and helpful and talked me through every step unfortunately my Iphone was non fix able

5

Excellent and very quick service.

5

Great service, clearly explained the costs of repairing my iPad and how long it would take.

5

Since being helped by the guys in Stockbridge I have recommended them quite to my friends and family. I was really impressed by their professional but very personal approach - they really cared about getting the right solution for me and went the extra mile to sort out my son's new ipod that I had put through the washing machine. Very well done guys - I hope you get a big pat on the back!

5

Superb speedy service delivered professionally!

4

Very quick service and did a great job updating my mac. Thanks! For a student it was a bit pricey but all-in-all, very happy.

5

Very friendly and helpful. First class service.

5

Very helpful and friendly. Very quick service.

5

speedy, efficient and friendly service - good communications - all-in-all a good experience

4

Very satisfied with their approach, professionalism and service. Unfortunately they did not completely rectify the problems I was having, but they are probably caused by other factors that they were not able to deal with. I would use them again and definitely recommend them to friends.

5

Great service

5

Service was polite and very efficient. The member of staff dealing with my pc issue took time to explain what would be required to solve it and also explained the benefits of AVG security without making me feel pressured in to buying it,

5

A fantastic efficient service. I would recommend Simplyfixit Stockbridge to anyone and already have!

5

Very happy with the service and have already recommended you.

4

Very satisfied with the repair to iPad.

5

Fantastic and very quick service to fix an iPod touch.

5

Very efficient assessment made

4

Nice people, quick service

5

Everything was very good. The advice I received before agreeing to go ahead with updating was helpful. However, the operatives did have different explanations as to why I was having problems. But it was a minor problem so it turned out OK. I hope the customer support is going to be a good.

5

Definitely the most efficient and professional IT service provider. Keep up the good work guys!!!

5

Great. Quick, efficient, friendly

5

SERVICE RECEIVED AT STOCKBRIDGE STORE - WITH MY LAPTOP WAS AS GOOD AS SERVICE RECEIVED THE PREVIOUS YEAR AT FORREST ROAD STORE WITH MY OLD COMPUTER!!! - THE STAFF WERE WELL VERSED IN BOTH STORES AND THE COSTS WERE REASONABLE!!!

5

Excellent service. I had the same iPad repaired elsewhere in town and it was crap.

Then gave it here and job done perfectly, thank you

5

Very prompt and reasonable service. Can't speak highly enough of the staff.

5

Very prompt service and always kept up to date with progress. The only place you should go for repairs. Highly recommended.

5

Excellent, professional service

5

I have used the Stockbridge shop on several occasions and I have always found the staff very helpfull and pleasant to deal with.
I will return!!

5

Repair was done very efficiently

5

I found them very pleasant and professional. They dealt with the problem with my laptop very quickly and efficiently.

4

Excellent service - the only area, which quite frankly I can't see how you could improve is, sometimes at the weekends, we have to wait a long time to get served in the Stockbridge shop. But, once served the advice and process is very good indeed.

5

There are no weak areas. The staff are very helpful and pleasant to deal with and the overall service is excellent.

5

I Found the service I to be Outstanding the price worked out a lot cheaper than I though most companys tel you one price and it ends up double but with fixit the cost of the repair was agreed at the time and never changed not many companys do this. My thanks to the fixit team and if I need help fixit will be my first choice thank you mr m

2

Took a fair while to diagnose the issue with my laptop in which I have to chase for an update on.

Thought the initial cost of £89 to take a look and diagnose the issue was way overpriced.

Problem couldn't really be indentified and so further cost would have been involved costing more that what was paid for the laptop brand new so opted to turn internal hard drive to an external hard drive which involved a cost (considering the price I originally paid to diagnose what the issue was, felt that service could have been included in the cost).

Overall review is staff were friendly and explained the suituation well the service was over priced for what was provided and would next time investigate cost/services other companies would offer first

5

Helpful and prompt service. Would use simplyfixit again.

5

Quick and efficient service. It was a bit expensive but, other than that, I was extremely happy and I would definitely recommend Simplyfixit.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to€“ 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

http://www.yelp.co.uk

http://www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.