Recent customer reviews of SimplyFixIt at Dalkeith
Mr Nelson. Thu, 19 September 2019
Found a excellent service—having cracked my phone screen at 9am the screen was fixed and returned within 3 hours—given good advice and contacted by e mail with receipt, invoice and information. Chap at counter was very helpful and knowledgeable—good service.
Ms Jakeman. Mon, 12 August 2019
Our first attempt to get a solution was at the Bruntsfield store on a Sunday. The gentleman was dismissive, fobbed me off with an incorrect response and only when pressed did he do a proper review. He then indicated I would have to leave the laptop fo 7–10 days said picked the wrong time as it was the Festival. I was not aware my macs battery was so perceptive of timings. It was a most unhelpful comment and no alternative was offered to help. As a woman I felt I was treated as an ignorant person who knew nothing and so if this review was about Bruntsfield it would have been one star.
Next day out of desperation I called Dalkeith. The gentleman was charming, explaining I would be able to keep using my laptop until the part arrived so I sent out of my way to go there. Thr replacement battery was ordered on the Monday, was in by the Friday, fitted on Saturday– both employees who served me were polite and knew their job! Well done to thrm.
I am not a first time customer of SimplyFixIt. However I will not be returning to your Bruntsfield store.
Mr Mcgrath. Mon, 5 August 2019
I found *** to be friendly, helpful and informative. Laptop ready for collection by the time quoted.
This was my second time to use SimplyFixIt. It is my first port of call if/when problems occur.
Mr Mccann. Fri, 26 July 2019
Mrs Mcqueen. Mon, 22 July 2019
Completely satisfied with the work done
Mr Rintoul. Mon, 22 July 2019
A first class local service with friendly, knowledgeable staff. No parking problems outside the shop (Dalkeith, Midlothian) and both members of staff I met took time to listen, advise and resolve the problem I had with my computer. My order was dealt with timeously and the aftersales help and advice was again first class. There was notably no HARD SELL pitch I have experienced with other computer sales companies. I would and have recommended SimplyFixIt to my friends, colleagues and family.
Ms Brunton. Sat, 13 July 2019
Quick service at a reasonable price.
Mr Gilhooley. Sat, 6 July 2019
Exceptionally good service—CJ in the Dalkeith branch was helpful and knowledgable.
Mrs Thomson. Mon, 24 June 2019
Great all round. I would happy recommend to others.
Mr Queen. Mon, 24 June 2019
Nice clean shop and great staff friendly and informative will definately use again for tech issues.
Staff manner and level of information they excellent compared to the shop i used previously. Would recomend to my friends
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.