Reviews of SimplyFixIt

138 High Street, Dalkeith, EH22 1AU
4.7 out of 5 stars, based on 535 reviews

Recent customer reviews of SimplyFixIt at Dalkeith


Great service, Invoice was exactly what was quoted, equipment was immaculate when picked up, staff were very approachable. I would recommend this service every time.


I visited my local SimplyFixIt shop in Dalkeith with my laptop which had developed a fault. I entered their door with trepidation as I find modern technology bewildering. However, I needn‘t have worried as, when Denis listened to the problem he knew very quickly how to solve the issue, whilst explaining clearly how to proceed. What impressed me most was the fact that no techy–speak was used and I was able to understand what was being said. Overall, I was listened to and treated with respect, something which is often missing in retail these days and the original problem with my laptop was sorted to my complete satisfaction. I certainly won‘t hesitate to recommend SimplyFixIt to my friends.


First class advice and service
Denis was super professional and helpful , mobile now as good as new


Always very courteous and professional and trustworthy.


Excellent repair to my old but trusty Macbook by SimplyFixIt in Dalkeith, they went the extra mile and I highly recommend them.


Your service was prompt, efficient and helpful


Our PC was in your Dalkeith shop for repair and your staff were very helpful. The process was explained very well by Andrew and TJ they explained everything with great patience. We are not very technical so this helped us greatly.


No particular comment to make


Entirely professional service.


Great service, was really clear and helpful and managed to solve easily what i thought was a complicated problem.

The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.

SimplyFixIt customers have left 5910 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website.

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.