Recent customer reviews of SimplyFixIt at Dalkeith
Mr Mcgrath. Mon, 5 August 2019
I found *** to be friendly, helpful and informative. Laptop ready for collection by the time quoted.
This was my second time to use SimplyFixIt. It is my first port of call if/when problems occur.
Mr Mccann. Fri, 26 July 2019
Mrs Mcqueen. Mon, 22 July 2019
Completely satisfied with the work done
Mr Rintoul. Mon, 22 July 2019
A first class local service with friendly, knowledgeable staff. No parking problems outside the shop (Dalkeith, Midlothian) and both members of staff I met took time to listen, advise and resolve the problem I had with my computer. My order was dealt with timeously and the aftersales help and advice was again first class. There was notably no HARD SELL pitch I have experienced with other computer sales companies. I would and have recommended SimplyFixIt to my friends, colleagues and family.
Ms Brunton. Sat, 13 July 2019
Quick service at a reasonable price.
Mr Gilhooley. Sat, 6 July 2019
Exceptionally good service—CJ in the Dalkeith branch was helpful and knowledgable.
Mrs Thomson. Mon, 24 June 2019
Great all round. I would happy recommend to others.
Mr Queen. Mon, 24 June 2019
Nice clean shop and great staff friendly and informative will definately use again for tech issues.
Staff manner and level of information they excellent compared to the shop i used previously. Would recomend to my friends
Mr Innes. Fri, 14 June 2019
whilst the service was excellent,the member of staff was a little quiet
Mr Thompson. Thu, 13 June 2019
I recently purchased a new PC from your Dalkeith branch. All I had to do was state my basic requirements and any features that I required our new PC to have. The rest in terms of specification was done for me. The parts were ordered and we received our new machine less than two weeks later.
I cannot fault the standard of service received at this branch. I have been using SimplyFixIt Dalkeith for many years and I have never been disappointed yet when I have taken a computer for repairs/security checks, etc.
The staff are friendly, helpful and extremely knowledgable. No problem is too big or too small, and all jobs are undertaken quickly and efficiently. You are never sold anything you dont need or want, and the companys rates are very reasonable.
CJ in particular deserves special mention for specifying and building our new PC, with which we are delighted, and for helping us out of a couple of pickles recently!
I would not hesitate to recommend SimplyFixIt Dalkeith. It is not common these days to find such quality services at such affordable prices.
Keep up the good work. We no where to come in the future.
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.