Reviews of SimplyFixIt

SimplyFixIt
138 High Street, Dalkeith, EH22 1AU
4.8 out of 5 stars, based on 369 reviews
 

Recent customer reviews of SimplyFixIt at Dalkeith

5

Excellent service - they were able to quickly fix the problem and notified me as soon as the phone was ready for pick up.

5

Customer service from start to finish was fantastic along with communication when my straightners were fixed. Will definitely use again, if needed.
Thanks again

5

Glad that SimplyFixIt were able to repair an iPad / perticularly happy that we didn't have to make our way into Edinburgh, but were able to visit the shop in *** ...

5

Needed a computer blip fixed pronto as I use my laptop constantly at home to do work stuff (I'm a teacher - never off duty :-( ) Simplyfixit were able to get me up and running in a couple of days.

2

Took iPhone 7 in to have screen replaced. The first time the screen did not work properly keyboard etc. Return next day with phone he did screen again! Took phone home to have to return again with same problem to be told must be bad batch of screens this was on Saturday to be told will get new batch Thursday and to come back then. Had to put up with crazy phone till then returned Thursday and haliula the phone is working correctly. No sorry no money back/discount with all the times I had to back and forwards to shop! Poor service 😕

5

Popped in with my laptop fully expecting to have to wait a few days for the repair. However the friendly staff member offered me an alternative (and cheaper) fix with a compatible part and was able to fix on the spot! Can't fault the service, well done simplyfixit! Highly recommend!

5

Prompt service and affordable

5

your Dalkeith branch manager sorted a hard disc failure for me and returned the computer working better than it ever had done. many thanks for this

5

Great place, explained the problem and gave different solutions. Fixed it ahead of the schedule they gave me and everything works better than ever. Thanks

5

Can't think of anything, a full diagnosis was carried out within minutes of me arriving at the shop and was given a very good explanation and options available.
Was completed very quickly and professionally handled.

Excellent service.

5

Have used simply fix it before always great service.

5

Excellent advice and very professional service.

5

First class servic

5

Good advice from staff, prompt service in carrying out work requested, definitely go back....

5

I am very pleased whit the service this is the second time I have used this company and both times have been excellent service

5

good service

5

cannot fault the service given by SimplyFixtit.

5

Staff were professional and friendly. They explained what was wrong and gave the exact time for the job to be completed. Excellent service. Would recommend the ***

5

Got the job done and that's all that matters

5

Very helpful excellent to do business with would gladly recommend

5

It went well, the problem was diagnosed quickly and fixed.

5

Was a very professional fast and efficient service. Also was a fair price paid.

5

I don't think I could improve your service any more as I have always had excellent service and the technical staff have always been very helpful during my visits.

4

Your assistant was expert and took time to evaluate and fine the problems with my computer.

5

Speedy, locally accessible shop that made quick assessment and repair of my iPad. Highly recommend. Email update to confirm when ready for pick up.

4

I would recommend you to others. I was satisfied with your assistants explanation of what was required.

4

I am happy with the order procedure and very happy with
the service I received . thank you

5

I have used simply fix it on several occasions and I don't think I could improve on your excellent service.

5

The boy did good!! Excellent service!

5

Polite, prompt service grom this local business. Very satisfied

4

Brought my son's Apple iPad Mini for various repairs including a damaged screen and failing volume up and down buttons. Simplfixit did a great job, and he is very happy with the result.

4

Broken glass on iPad replaces quickly, efficiently and at very good price.

4

Polite helpful

5

The service you give is first class

4

The repair was very good, but unfortunately the item was not ready to be picked up on the date it had been promised.

5

A Friendly and efficient team that are very professional and do not try and oversell anything. Highly recommend

5

very satisfactory and prompt service

4

Was promised it returned in 2 days it took 9 all together but job done to my satisfaction , waiting on info regarding printers as discussed on picking up computer at shop

1

I'm surprised to get this survey BEFORE the job has been done! it is now over 7 days since I put the laptop in for a fault (running slow). I went to the shop in Dalkeith on the 7th day and it is obvious that the staff are run off their feet and I got the feeling that my machine had not been looked at. It is now 10 days and still no communication from yourselves.

I feel that this is getting too long.

5

Excellent service as usual

2

I was surprised to find this in my inbox this morning as i have not yet received my ipad back. It was due on Wednesday and when I phoned I was told that it had been repaired but was not yet back in Dalkeith. I was assured that they would contact me when it arrived and I have heard nothing as yet. ( sunday) I shall review again once I have my ipad back
***

5

Excellent service. Professional organisation. Have used SimplyFixit before and have had no problems on any of those occasions. Would have no hesitation in recommending to others.

4

I had advice on what was wrong and how it could be put right and likely costs and charges. I was warned how long it might take and this was kept to. I was informed when my machine was ready for collection.
At all times the company representative was very courteous and helpful and I would recommend the company.
This was the second time I had reason to seek help at one of your stores.

5

Chap was ecpxtremely helpful and really went our of his way to resolve problem when I explained iPad was needed for grandson's prelim higher exam.

2

The personal service by the chap in charge of the branch was good, but unfortunately i thought that the charge of Ninety nine pounds regardless of what was wrong was extortionate. My computer password had been forgotten and needed to be by passed there was no actual fault with the computer. I was told that the ninety nine pounds charge was the basic charge regardless.

4

Friendly, informative staff. Small shop in Dalkeith seemed to have too few staff to deal with problems and repairs. Cannot praise highly enough the friendliness and helpfulness of the staff at this branch.

5

Excellent service and advice. Always very cheerful staff and would recomend them with no hesitatiom.
Thanks again.

2

Took my laptop in for a simple repair to power lead socket. Told it would be ready 3/4 days later. When I went in after 5 days the laptop hadn't been touched. Still not heard from your Dalkeith shop and its now 1.5 weeks later.

Previously always had good service from that shop, but a staff change appears to have been made, and perhaps more staff need to be employed there, as I was told there is now a backlog of repairs.

5

I firstly had an iPhone screen replaced very quickly I was impressed. Whilst in the shop I saw an advert for fixing GHD Straighteners, mine had stopped working whilst on holiday and I had new pair on my Christmas list , after seeing the literature in the shop I enquired about fixing and this was done to the highest standard no need for new *** straighteners. They can be fixed for *** and I even got a discount as I had other work done there. Can't ask for more than that well done Simply Fix It would always recommend you Thank You

1

I went into the store to get my phone screen replaced , and it was quickly and cost *** , unfortunately there had been errors with memory since the screen was replaced and I lost many photos

5

I was very pleased with the service I received and the pleasamt way I was dealt with.I would have no hesitation in recommending this company.

5

Very good service

5

Simply brilliant in every way

Fantastic service, I love my Macs and finding simplyfix it has been great. They are always a pleasure to work with, they are kind and have a good system of communication and keep in touch and explain everything clearly.

The repairs are done very quickly, inexpensively and amazingly have ways of fixing what I would have thought was a completely broken machine.

Both my macs are now working smoothly and beautifully. And when something goes wrong again I will be returning to this company for sure.

5

I do not think areas of improvement are needed. I travel to Edinburgh just annually (as I live overseas and visit family when I'm back). I have needed the services of this company for each of the past 2 years, and in a very short time frame each time. They have been VERY professional, have fixed my issues 100% successfully, and have expedited the work to be completed before my return overseas. Top marks to *** at Dalkeith !

5

Needed help with a soft ware problem on my lap top. Simplyfixit employee in the shop was helpful and friendly. Gave advice on a seperate issue I had mentioned. Lap top came back as good as new.
Very pleased.

5

Helpful and friendly member of staff,
Job finished well within expected time frame.
Definitely would recommend..

5

WE HAD EXCELLENT SERVICE AT YOUR DALKEITH SHOP HE TOOK THE TIMETO EXPLAIN THINGS TO US WITH OUR PROBLEM.THANKS AGAIN.

5

Excellent customer service. Very pleased with the kind and professional approach. Would definitely recommend.

5

Straight forward repair and transaction. No problems.

5

I cannot fault any part of the service I obtained and would gladly recommend SimplyFixIt to anyone. The technical experts are always patient, knowledgeable and get to the root of any problem.

My machine has never been better. I can now find all my documents. This is one very chuffed customer. Many thanks. The whole package is superb.

5

Prompt service and helpful staff.

5

Very professional in every way

5

Excellent service at your Dalkeith store good customer service

5

The service, as on previous occasions, has been first class and problems fully resolved. I am happy to recommend Simplyfixit and am delighted you have now wholeheartedly embraced the Mac.

5

Pavel was just brilliant! He knows we are old folk and don't know much about computers. He went further than the normal mile and set everything up for us.
Keep up the good work Simplyfixit. We think you are marvellous and have recommended your company to friends and family.

5

At each stage of the repair I was kept informed about the progress being made

5

The service provided by Simplyfixit Dalkeith was absolutely great. Friendly, accurate and showed a desire to get me back on the web as quickly as possible.

5

Very knowledgeable and patient assistant - took time to explain everything clearly and answer my questions. PC ready when he said it would be and much improved in performance. Would definitely recommend 'simplyfixit' to others.

4

Brilliant repair for IPad air2 screen, only frustrating bit was the weeks wait for the part to arrive. So in repair shop for 2 weeks.

4

Great service

4

Details of service Well explained. Computer returned within 5 days.

5

Very satisfied

Will recommend

5

I dont think there is any way you could further improve on you service i would be happy to recomend you to friends.

5

All seems very good.
Prompt turn round and work as required.

5

Completely satisfied will all information given and repairs carried out.

4

Very good and personal service

5

The repair was excellent (a new motherboard) and my computer is faster than ever.
The one quibble was the time it took to repair, I know I was told your were busy but one week to diagnose and repair seems a bit long.

5

Dalkeith Store - very helpful staff. I think called ***. Excellent communication on parts & progress.
Have had iPhone & iPad screens replace here & very happy with finish.

5

Very good experience in my dealings with you now and in the past. The staff are very polite and helpful but I am afraid I can't tell you any areas where you can improve as I have always found Simplyfixit first class

5

I have used SimplyFixit on several occasions and found them reliable and reasonably priced

5

My phone was fixed in 《12 hours. The final cost was cheaper than the quoted price.

5

Quick, efficient and very helpful.

5

I used the Dalkeith branch and would recommend to others.

5

Fantastic, prompt service and will definitely recommend these guys to all my friends 🙂

4

Staff very helpful

5

cannot fault the whole process.

5

Very helpful. Great advice and amazing service

5

I have had excellent service over the last year with advice and help being given over the smallest of problems. I certainly talk enthusiastically about the service provided at the Dalkeith shop and would always confidently recommend the service there to anyone looking for help.

5

Great communication. Quick service. IPhone looks like new after screen replacement

5

Totally happy with *** Simplyfixit. Total trust and confidence with them. Recommended them to friends. Used my Twitter account to give them every recommendation.

5

I have had very good service from your company and lots of support and advice

5

*** at Dalkeith is a very solid reliable dude- recommended!

4

Everything was fine although a little on the expensive side, this repair is actually cheaper at *** but it was turned round very fast so I am totally satisfied with the service.

5

Very gopd

5

I was only near your *** shop for a very short trip but they managed to carry out a repair for me in very quick time. This resulted in me being able to have my machine repaired before I left again

5

I pad screen repaired within time scale given. Quality repair with excellent customer service.

5

the computer was well repaired as per request but it is now 4-5 years old and perhaps next time it will be the right time to replace it. If so, I would expect to receive this advice from you rather than have another very costly repair.

5

Fully satisfied

4

I was very satisfied with the explanation given about the problem with my laptop and the aftercare service

5

I have used SFI many times over the years and have been 100% satisfied every time. Cost and service are top class.

5

*** did a great job, identifying the problem, offering solutions and costs, all within an agreed timescale. He also went further loading some software after closing time as he didn't have the product key before that.

5

As this was my first time using Simplyfixit I have no complaints everything was satisfactory and people I dealt with were excellent

5

I would definately recommend

5

Pavel kept me up to date all what was happening when the laptop was getting repaired, gave some very useful tips and was brilliant throughout he time.5 OUT OF 5

5

Excellent service

5

As an older and not too computer-literate customer, I
appreciate the patient, courteous service that I receive
at Simplyfixit. Any repairs are efficiently carried out
within the promised time-scale and any questions are
clearly answered.

5

Excellent personal service and I got my equipment back at the time I was advised. Very friendly and efficient.

5

Very pleased with staff at Dalkeith shop they were very helpfull and gave me quick answers to my questions at the time. i am also pleased with my upgrade of the hard drive in my PC which has resolved the issues i had.

i would happily recomend anyone using them in the future.

5

I have recommended you to friends and work colleague's as I was very satisfied with the service from your Dalkeith branch.

5

You repaired my Laptop in less than a week I thought it was Kaput ! Thankyou very much I have had this laptop for many years with hard use from me Thankyou once more

5

Pavel is always so helpful and do recommend him to others

5

Always great service

5

Great service from friendly and helpful staff
o would not go anywhere else
They keep you posted and are willing to give support.
For satisfaction go simplyfixit!!!

5

Efficiency and speedy service

5

Customer service extremely good. Very knowledgeable and my laptop now works like a dream.
Thank you I will definitely use you again

5

yes I would recommend to others.
have used the company before and found them
very helpful.

5

As far as I was concerned the service I received at your Dalkeith shop was first class efficient and professional.

5

Excellent service. Located and fitted a new screen to my laptop in less than 1 day. All working well

5

You retrieved my data from a broken external hard drive, for which I am immensely grateful. Your staff member *** was helpful and kept me posted on each stage of the process.

4

Expensive but good job done with same day service.Still expensive though

4

Courteous service at shop with assistant with good understanding . Would have preferred quicker repair time.
Will use again and have mentioned it to friends .
Hope you can open in Musselburgh

5

Customer service was great and he knew what he was talking about which was great. The problem was resolved and I have one very happy son. Thank you

5

Very friendly, fast and great job done. Have already highly recommended.

5

my laptop was brought in for a broken screen and i had been advised that the repair would take upto a week in order for the shop to obtain the part required. I was phoned within thee hours of leaving it to say it was repaired as they had a usable screen in stock. Not only was the gentleman in the shop a pleasure to deal with i was wholeheartedly pleased at the quickness in which my laptop was returned to me. i shall certainly recommend the shop to friends and use the service in future should i need it. thanks guys!

5

Very good help and advice given. all explained clearly and work done well .Would definitely recommend you to others.

5

I was very impressed with the advice I received on purchasing my new computer and the after sales support I received from ***. Always very patient and helpful..

5

I don't think you could improve on a perfect service.

4

Exellent service, was just a bit expensive.

4

Very quick and efficient

5

they do the job and are very patient with the older person I never hesitate in contacting the men when I have a problem Everything is always fully explained and I have always been very satisfied with the results

5

As always excellent service

5

Great service as always. Not only did they fix my laptop, but provided free advice, tips and software upgrades. I would highly recommend the Dalkieth branch.

5

*** was very helpful and arranged a quick fix.

4

I was very satisfied with all aspects of your business

helpful, efficient very satisfied thank you.

4

Very expensive.

5

I was given good information and when I was too dumb to understand it was explained to me in clear terms as to what was wrong and what was going to be done to fix it. I found the person fixing the machine to be very good and although he had to be fixing machines and doing counter duty he managed to be in two places at once very well. I was pleased with the order procedure and customer support was excellent. I would definitely recommend your company to others whenever they said they had a problem with their computer.

5

I'm very happy with the service. After seeing that no one else could solve the issue, Simplyfixit solved it easily!

5

Very helpful with advice. Fixed the problem or discussed options when there wasn't a solution

5

service great and very friendly

5

Very satisfied, would definitely recommend to others.

5

Definitely would recommend. The work done for me has been excellent . No complaints in any aspect of my dealings with the company

5

Your representative in the Dalkeith shop was most helpful, efficient and professional. I would certainly recommend simplyfixit to others.

5

Excellent service would highly recommend to others

4

a clean courteous service and an excellent repair done.
The only room for improvement would be a faster turn round on repair.
I will be recommending Simplyfixit to others.

5

Good welcome at the shop . phoned when the repair was done. Could have taken it to the apple store but the location was convenient.

5

I have used Simply Fix It at Dalkeith twice now for iPhone repairs and both times the service was second to none. On both occasions the staff were more than helpful and I was very pleased with the service I received.

5

The service was excellent saved my life nothing appeared a problem kept me posted by phone with an update would definitely use agsin

4

I have already recommended this service to everyone I know who owns ghd straighteners . I was very happy with the customer service and my only slight issue was that I waited for a call from the shop and did not receive it but I just called in anyway. So not a huge deal.

4

Service was what I would expect.

5

The efficiency and knowledge of Dalkeith's staff is very admirable, they know there stuff and will help with any computer problems. Definitely recommend this branch.

5

Excellent service

5

This was my second successful visit, and if necessary, I hope I will be back without hesitation.
As to passing on your service, I already have.

5

i have used simplyfixit a few times and i would recommend this co everyone is so helpful and work is don quickly

5

I found the company to be fantastic they did not try and fob me off with the usual (you need a new laptop/update) can't be fixed they were patient and very professional and very friendly I would have no hesitation in recommending this company to anyone and I certainly would look no further

5

process very straight forward, text notication laptop available - great service.

5

I have always had excellent service from the young man in Dalkeith. He is always very patient with me

5

Very Helpful

5

Great service, friendly and efficient, expected laptop service to take 4 or 5 days, but was ready in 2 days!!
Delighted with the results, thanks.

5

Simply fixit was recommended to me by family and the service I received was great and they didn't baffle you with technology

5

polite, informative, honest and quick

5

I have been dealing with you for 6 years now and you were very helpful in getting my new Acer laptop and getting everything set up for me.
You have always been able to help me when I have had any problems and yes, I would and do recommend you to others.

5

I have used Ideal computing/ Simplyfixit for many years. The service has always been the same, consistently excellent. Just keep doing the same!

5

Yes very helpful at all stages - kept fully informed and advised when work completed. Thank you ***

5

The customer support on each occasion was all that I could have wished. I would have no hesitation in recommending you to others. I have already praised the assistance I received to non Mac users!

5

All clearly explained and now my laptop is working well and my email problem sorted and better than ever.

5

very satisfactory yes would recommend

5

Great service

5

great friendly and fair

5

Dalkeith Simply fix provides excellent service , advice . I wouldn't take my Mac anywhere else - also quick turnaround re repairing my iPhone when I smashed screen .

5

I have used SimplyFixIt on several occasions now and have been entirely satisfied with the service received. Most recently I needed data to be recovered from a failed HDD. The problem and the options were clearly explained to me and the data was successfully recovered. I would not hesitate to recommend SimplyFixIt.

5

Fixed my GHDs same day, excellent service and a quality job.

5

Service was good would use them again

5

Recommend to other - YES
Satisfied - YES very

5

Attended to immediately in shop with a brief possible diagnosis, clear explanation of costs. Receipt with all details on recived & advised approx 7 days. 8 days later, text received that IPAD ready for collection. No further charges, just the initial cost which was already paid. IPAD came back in full working order & no one would know the front had been taken off! Very happy with the cost, time & communications. Would recommend & would use again. Thank you. Simplyfixit ***.

5

Very satisfied and YES.

5

From start to finish, SimplyFixIt were quietly confident about what I needed to get back working and made sure I was fully informed about options and choices before embarking on the fix. If SimplyFixIt ran the railways you feel sure that trains would arrive on time.
More than glad to recommend highly for any computer problems.

5

Very pleased again with the way repair was efficiently and quickly done. I have recommended you to family and friends.

4

No comment

5

Well pleased with my visit and the result and will recommend this shop.

5

Definitely

5

The service was fast and first rate and also friendly and helpful.

5

Excellent service been on several occasions and have helped me no end.thank you ***.

5

Very helpful,resolved all the issues I had,good explanations and friendly.Highly recommended,have used before and will again.

5

Fist class service .

5

The service I received was first class and I had my laptop back earlier than I expected. So far all is good.

5

Brilliant customer service. Polite, knowledgable and very efficient. Straighteners were fixed the same day! Excellent.

5

Fast thorough service

4

Go through with the customer exactly what was done and what the risks were to the effective operation to the computer.

5

Polite and knowledgeable staff. Very happy with the way my repair was handled.

5

Fast, efficient, reasonably priced and good qualtiy.

5

Superb service. Quick diagnosis and repair completed same day which was quicker than the timescale set.

5

The only improvement would be a reduced turnaround in the repair. it took a week which I had to reluctantly accept.

5

Quick service and fixed cost.

5

Service first class

5

I probably use simplyfixit more than the average customer. And, as I am not very competent nor confident when using computers, I find the patience that is shown to me by simplyfixit Dalkeith quite exceptional. I have no hesitation in giving this company my highest recommendation.

4

I was very happy with the service provided and the information about the problem with my computer and how it could be fixed. My data was re-instated on the new hard drive in a way which made access easy. I also got my ewb home page and gmail facility restored

5

very helpful assistant - did what he said he would

5

Broken GHDs! Completely satisfied with Simply Fix It. Kept informed with developments and received my GHDs quickly. Would recommend.

4

I found simply fix. It Dalkeith very helpful and would recommend to anyone seeking advice with their PCs.

5

Very good customer service. Quick to fix computer and good feed back when picking the computer up as to what the problem was.

5

I am extremely satisfied with the way Simplyfixit dealt with my problem and would recommend them 100%
to everyone who requires their help. If it had not been for them I would not be able to complete my regular tasks. Thank You Simplyfixit.

5

I have always been more than satisfied with the help I have received whether advise, repair or service. So much so my friend also take their laptop and computer to Simplyfixit now.

5

Both guys in the shop were helpful, professional and the repair was carried out well within lead time at no additional cost than originally quoted. One of the requirements had been missed but was addressed immediately on my arrival.
Highly recommended and I will use again, pc is now performing very well, better in fact than from new.

5

excellent service would not even consider any other company

5

why try to "mend' what is not broken

5

Just happened to come across the site and saw you repaired GHD's. Life saver...saved me spemding £100 plus on buying a new pair. Very happy with the customer care and the quickness of the repair. Would definitely recommend.

5

Service I received was perfect. Explained everything in great detail. Price was a bit high but due to the service I didn't mind paying extra. Would defo go again.

4

Very pleased with service.
Ipod was fixed quicker than expected.
However, was a little surprised at being asked for £49 upfront. Luckily had a card with me.
Don't object to paying . It just seemed to be expected.......

5

SATISFIED WITH SERVICE AND RESULT.WOULD RECOMMEND TO OTHERS.

4

The only reason I did not give 5 stars was the fact that the gentleman was ill for several days after I handed in my lap top and there was no contingency to get the repairs done by someone else. The gentleman returned to work and had my computer fixed within 2 days - he also helped me with another problem I had on a tablet which was a nice piece of customer care! overall I have to say the work was done to a high standard.

4

Everything was good

5

First class service and very prompt

5

Helpful and clear explanations. Fast service and kept informed of progress of work.

5

Pleasant , efficient and helpful staff. A very good service and not expensive. Would highly recommend the service

5

Very fast, efficient service and explanation of exactly what was wrong with the computer given on collection

5

Repair to ipad carried out the same day. Very important to my business to have access to internet at all times

5

I had a fast and efficient service with good comunication

5

I would unhesitating recommend ***. I had english language difficulties at Bruntsfield.

5

Always had satisfactory treatment and have and will continue to recommend you.

5

Excellent

5

efficient & helpful

4

Service was as promised

5

Excellent service, very quick, good value, would recommend to others.

5

Everything was first class

5

Good service, repair done well, staff friendly and helpful.

5

Staff are always willing to help and service is excellent. Would strongly recommend them.

5

I took my aging computer into SimplyFixIt because the CMOS battery had failed and all the CMOS and BIOS settings needed restoring. The repairs were carried out promplty and efficiently and I was able to collect my PC later that day.

Unfortunately the problems persisted and I had to take my machine back in. The new CMOS battery was found to be defective so a second new one was fitted. The computer is now working fine and this repair was covered by the 3 month warranty.

I cannot fault the service I received from SimplyFixIt and would happily recommend them.

5

I would have no difficulty in recommending Simply fix it to anyone. Staff are very polite and helpful. Smart in appearance and the shop is very clean and tidy.

5

very happy

5

Very good and polite service.

5

I have no recommendations to make. My PC was fixed and returned on time

5

Was extremely satisfied with the service I received recently and would definitely recommend.

5

I found the provider very helpful and had th job done in one hour.

5

your service and technical knowledge is excellent. I would recommend you to my friends and acquaintances for your friendly and efficient service

5

Very good service and takes time to explain to beginners.

5

The shop was very fresh, bright, tidy and contemporary and the young man who dealt with me took the time to fully understand the problems.
The first thing he did was to switch the pc on to see exactly what was happening and he gave me a promise that he would fix it - no problem. This was re-assuring because the previous company I went to had failed.
He also promised to fix anything else he could find wrong and would do any updates that were outstanding. So after a few days I got the pc back and now it works like a dream. One other thing he did was to replace the fan with a spare he had lying around and now the pc isn't noisy anymore.
So, yes, I am very satisfied with the service and I can't think of any areas that could be improved upon.

5

Service was great, very helpful & fixed my iPod touch & it's been like brand new

5

all info & cost spelt out at initial contact & notified promptly of addn cost.....v helpful at counter

5

Fast, Friendly service

5

Overall service was e cellent

4

I have been very well looked after by Simply Fix It since
purchasing my Laptop from them; however I was
disappointed to have it returned to me after a Service
without any access to the Internet.

5

The whole customer experience was excellent. The staff were polite, courteous, knowledgeable and professional. Happy to be a customer

5

Did exactly what it said on the tin - simply fixed it in the timescale advised. I would definitely recommend the service to others.

5

Good service, pleasant technician, good job well done

5

the chap who dealt with me was great.he was a real pro.made me feel at ease.plus he gave me some good free advice.

5

found the service to be very good

5

perfect for older customers comp was all set up ready for use saved me the nightmare of a novice having to do it

3

Fast and speedy service, friendly staff but my laptop still has some faulty keys which they havent fixed and also jumps when i am in the middle of typing which can be very annoying

5

Great service. Kept informed.

5

Great advice given, in a very clear way so that even a technophobe could understand.

5

Great advice given, in a very clear way so that even a technophobe could understand.

5

Very helpful and understanding, a good listener and took time to listen to the problems.

A nice clean shop and well laid out.

As this is the first time Ive had to leave my laptop to be fixed there was no need to feel apprehensive.

5

I have used Simplyfixit on several occasions and have always found them to be extremely helpful either with repairs or free advice and tweeks to software. I have already recommended them to friends

5

I was very pleased with the service I received from your Dalkeith shop when my computer was infected with a virus. Everything was explained in detail before we went ahead, and advice given after the problem had been resolved. I am delighted to have such a great service so close to home and have used Simply Fix It several times now. I would definitely recommend to friends and family. Many thanks.

5

excellent service

5

Quick, thorough, efficient service.

5

Staff very helpful in solving any problems I have had. First class service.

5

Our service could not be faulted

5

*** was very helpful and informative.
Customer service top notch.

5

As ever excellent service.

5

It is simply not possible to fault the service, from start to finish, and I would not hesitate to recommend you to others - I already do.
One this I would suggest.
That Simplyfixit makes use of short video clips on its web site to help people deal with minor IT issues which could be solved without the need for your services, so freeing up your staff to deal with the more serious issues ?

5

First rate service. Engineer was very helpful.

5

Great advice about my issue and they were so knowledgable!

5

Very helpful service provided

5

yes I was Satisfied ,sometimes you tend to go to fast when explaining things to older clients

5

Service was good. Everything was explained clearly and the job was completed quicker than the original estimated time. Completely satisfied,

4

It too longer than stated. However it was fixed.

5

Good service and staff really helpful.

5

Very efficient. Good value. Great service

5

Great service and very quick.

5

Great service, cheaper than Apple and have honest simple advice. Very happy with my repair.

4

I was happy with recording of my enquiry and the administration of booking in was simple and effective. The technician was efficient and polite. My query was handled quickly and my Laptop was returned within two days.

4

Good advise and service given .repairs carried quickly and satisfactorily.
My computer was very slow and diffificult to use,now working well fortis age

5

The guys in the shop were very helpful and kept me up to date with the progress of the repair.

5

Discount for business as we purchase new P.C. workstations direct from SimplyFixit

5

I've already mentioned Simplyfixit to friends saying how pleased I was with the fast service. The 2 chaps in the store are very friendly & the service they both provide is brilliant!

5

Yes I would definitely recommend you to others and thank you again ***

5

Very satisfied with knowledge and professional way my problems were dealt with. Very courteous and helpful. Will certainly use again.

4

Having a minimum charge of £50 even for minor repairs is high.

5

The shop provided a fast and efficient turn around on my damaged iphone repairing the screen in a few hours and returning it to me. Highly recommended.

5

Very satisfied. Highly recommended.

4

Service was good but explanation of what had caused fault not explained

5

Staff always willing to help and always of cheery disposition.

5

From the original telephone call , shop visit , and receiving my ipod back the whole service has been nothing but excellent - you have made things easy so much do I have already sent you a new customer - thank you

*** ***

5

Good customer service, responded quickly, and explained everything clearly and gave good advice. Would recommend to a friend.

5

first class help and attention

5

Absolutely brilliant service

5

Very quick service. Received text message promptly to say hair straighteners were repairs. Professional service with simple explaination of what was repaired.

5

Fast and courteous service. Would recommend simplyfixit.

5

Nothing it was all 1st class

5

I have used the dalkeith branch since it opened my experience has always been first class *** has always made every efort to help as I am a small business

5

Very good service and very quick, would certainly recommend this service to anyone.

5

the engineers were courteous & knowledgeable and I definitely recommend them to my friends & collegues.

5

Had iPad damaged screen replaced. They did an excellent job & would use them again. Repaired earlier than expected, great job!!

4

took longer than original estimate to locate the part required to fix my laptop but customer service was brilliant!

5

Excellent Service on the repair of my iPad Screen. in your Dalkeith branch Advised by text that it was ready for collection after less than 4 hours of handing it in

5

Totally satisfied with the service and support given by simply fix it friendly assistants and would not hesitate to use their services again

5

Very good and very good knowledge and understanding of problem

5

Everything explained clearly.

5

Second time I've used this company and they have been ever so helpful. Recovered 'lost' data far in excess of expectations.

5

Ordered on a Sunday and received the part on Monday with numerous text messages to keep me informed.
Excellent service, highly recommended

5

I was extremley pleased with the service I received your staff member was most helpful

4

Service was excellent. Fast, good quality and courteous

5

Extremely satisfied with the service. The person dealing with us spent some considerable time explaining the problems with people trying to access our computer. Also the what not to do when using the internet.

5

Completely satisfied with all aspects and have reccommended to friends.
The service operator in the shop was extremely helpful.

5

To date, all is ok!

5

Excellent prompt service

5

Very pleased with service

4

helpful advice after I spilled juice on my laptop. A new keyboard installed.

5

I have nothing but praise for Simpltfixit and would certainly have no problems recommending their services

5

Excellent: very attentive service and first class communication

5

Found all areas satisfactory for my requirements

5

Service and competence was excellent and the new (to me) method of providing progress updates was much appreciated.
The fact that I am bothering to fill this in says it all, thank you.

5

have always had courteous and efficient service from your Dalkeith Branch. never failed me yet. Would recommend your services to all my friends and acquaintences

5

Good service as usual. I would recommend to others.
Paul is very helpful.

4

Good service. Agreed to call/ email on a certain date and this is what happened. Well done and thanks.

***

5

Sent already to *** in Dalkeith: Thank you so much for your patient assistance, especially with the e-mail programme. You provide exactly the sort of assistance that us non-techy people need without making us feel silly, and it is great to have such a specialised shop locally rather than a big IT store. My daughter has previously been delighted with your service, and I shall certainly recommend you to friends.

5

Fully satisfied

4

Staff helpful

5

Very good

5

I definitely would recommend the service I received.

5

The service and help I received in the shop at Dakeith was excellent

5

Always recieve quality services

5

I would highly recommend you to others.

5

Great service. Laptop ready for collection a few days before estimated date. Discount for returning customers who have bought a laptop/PC.

5

I would definitely recommend to.others but I have to say I thought price was a bit expensive.

5

This is the first time I have had work done by Simplyfixit.
They did what they said they would do - on time and at the fixed cost.
My lap top had some self inflicted problems that were totally beyond my comprehension. It now works perfectly.
Thank you.

5

I don't have much to say here as your Dalkeith , Scotland branch always provide an excellent service.
They have always been able to solve any problems I have had in the past and if my laptop has any major problems they always try to get it back to me ASAP.

5

very satisfied with the work done *** was very good.

5

Friendly and very helpful approach. Young man was very patient and helpful to a silver surfer. Took time to explain and guide me through my problem. I was made to feel like a valued customer.

5

I am quite happy with the service

5

None - Paul was very good

5

Always helpful and quick service.

5

very satisfied with your service and would recommend you to all.

5

perfect and job well done

5

Fantastic service. Have used in the past & will use in the future!! Recommended to numerous amounts of friends & family. Would say a little bit expensive but then I did get my item back repaired within 4hours so can't grumble.

5

Fast friendly fixed my ghds in less than a day made life simple , would recommend to anyone have spread the word on Facebook on how great they were

5

friendly and fast service, all staff very helpfull

5

perfect service / excellent job

5

quick repair and friendly and helpful staff

5

explained exactly what you would repair & cost

4

Good

4

very helpful and informative

5

Satisfied and would certainly recommend

5

I bought a new laptop with windows 8. Grrrrrrrrrrrrrrrrrrrr! PC world was useless at helping me come to grips with it as was the windows 8 magazine. Simplyfixit guys gave me back my beloved windows xp (or made it look like windows xp again) and I am happy once more!

5

I thought the Level of service very very good.

5

job took longer tham I expected, this was acce[table but i woould have preferred an earlier telephone call to tell me of the delay.

5

Only improvement is open 24/7

5

I found the whole experience very satisfying. The shop was clean, staff were very polite and the advice was clear and precise. I shall definitely recommend SimplyFixit to others.

4

Very helpful and professinal service.

I would not hesitate to return or tell others of the sevice delivered.

5

Yes staff have always been hepfull

4

I was satisfied with the service. The fault was rectified qickly.

5

I have used simply fix it a few times and have been very satisfied with the service i received

5

fast friendly service

5

At the moment its not broken so no need to fixit

4

very helpful and quick service

5

i was very pleased to see their are still some decent human beings here,the guy that helped me was very pleasant and helpful i walked out the shop happy and in this day and age that is rare so well done .

5

extremely satisfied with both the technical advice and timeliness of repairs

5

Excellent customer service

5

good service, with consistently helpful staff

5

had a problem with my Epson printer and they sent it away and got a replacement printer for me within a few days

5

Fantastic customer service, great value for money & was fixed within 48hours.

4

The whole process was smooth and clearly explained at the beginning. I was telephoned when the work was completed and I am pleased to say the laptop is still in good working order. The staff were pleasant and helpful, while the premises look basic but functional. The basic cost had gone up some 35% since I last used Simplyfixit, so that was a bit disappointing. Otherwise no other negative comments.

5

First class diagnosis,service and satisfaction with result.Highly recommended.

5

In my dealings with simplyfixit I have always found them to be able to help me when I experience any problems with my laptop. Although living in Edinburgh their Dalkeith branch is nearer my place of work and I would single out Pawel at the Dalkeith branch for his assisitance with any problems I have had in the past.
I don't have any problems with the customer support so I cannot think of any improvements that are needed.I would recommend them without hesitation.

4

I was happy with the service I received

5

Very friendly and polite staff. Work priced reasonably and work completed quickly

5

Nothing was too much trouble for them,especially with me being a complete beginner.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to€“ 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

http://www.yelp.co.uk

http://www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.