Recent customer reviews of SimplyFixIt at Dalkeith
Apache Services. Fri, 30 December 2022
Fantastic Service as always. Very Professional, fast service and not overpriced. I would highly recommend
Henderson. Thu, 29 December 2022
Order procedure very easy. Excellent and regular communication about the order status from team. Quick turn-around. Great repair. Would definitely recommend and use again.
Lines. Wed, 28 December 2022
Great communication and rapid repair and return of two iPads. Thanks
Uthaman. Fri, 16 December 2022
professional and quick, recommended
Sweeting. Thu, 8 December 2022
Fantastic service, I was initially given advice via the chat in what they thought the problem would be with my phone, and that it could be fixed. They were correct and sorted it out very promptly and kept me up to date with emails and sent it back to me securely
Swain. Wed, 23 November 2022
Excellent service I booked my ipad for a replacement screen sent it off as request got it back within a few days. I was messaged each step of the way. Would highly recommend
Fear. Wed, 23 November 2022
Placed order easily, posted and my phone was received quickly, dealt with and fixed almost immediately, returned back quite quickly, even with postal strike. Received and phone is working great. Son Is really pleased. Thank you very much. Will definitely recommend.
Reed. Thu, 17 November 2022
Looking for someone to repair an iPad was not easy. However, SimplyFixIt had good reviews, so thought I would givevtgem a try. They were extremely quick and efficient and called me to discuss the repair within 24 hours of me sending the iPad off to them. A full diagnostic check was done and was returned within 48hrs of receiving it. Highly recommended.
Taylor. Thu, 17 November 2022
Excellent service. First class repair. Would recommend.
Hurst. Tue, 15 November 2022
Used these guys a few times now having had a few bad experiences in the last. They are brilliant. The repairs are first rate and are backed up by excellent customer services, communication and secure logistics.
I cant recommend more highly.
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 6800 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.