Recent customer reviews of SimplyFixIt at Dalkeith
Mr Wilkie. Wed, 18 March 2020
good service. Explained what was involved, cost and time required. All completed within given time and cost and one subsequent query dealt with efficiently. Thanks
Mr Paterson. Mon, 9 March 2020
satisfied and impressed by all aspects of service.
have every confidence with the company
Mr Mccann. Thu, 20 February 2020
Mr Linton. Wed, 12 February 2020
Very helpful for what you have done and I don‘t have any thing to fault you other than there was a point regarding knowledge of DELL computers.
Mrs Mcintosh. Fri, 7 February 2020
Was treated very well by the computer engineer. Explained what was required to update my laptop. Work was carried out very efficiently.
Mr Brown. Mon, 27 January 2020
Found the staff both very knowledgeable and helpful. The work was also carried out expeditiously.
Ms Ellis. Wed, 22 January 2020
Fast friendly and efficient service. No messing!
Mr Maxwell. Wed, 15 January 2020
Good retailer/service agent.
Mr Bancroft. Fri, 10 January 2020
As always, quality work!!
Mr Fraser. Fri, 10 January 2020
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.