Recent customer reviews of SimplyFixIt at Dalkeith
Mr Bald. Mon, 1 November 2021
They do what it “says on the tin“ Swift efficient and to the point. No hassleservice.
Mr Hall. Fri, 29 October 2021
This was really helpful, speedy service.
Mr Sutherland. Mon, 6 September 2021
Excellent service as always.
Mr Malcolm. Fri, 20 August 2021
Polite and friendly service. Extremely knowledgeable and helpful.
Mr Rogan. Thu, 5 August 2021
Got everything done—including my cloud software renewal—at a decent rate of knots! Everything was done as explained to me and parts were ordered and fitted as promised.
Great service, professionally delivered.
Mr Mcguff. Sat, 31 July 2021
Needed a battery replacement for my MacBook Pro. Service was quick and efficient. I was kept informed at each step of the process.
Very happy customer.
Mr Fullerton. Mon, 26 July 2021
Fantastic service! Excellent technical ability meets, excellent communication and fantastic customer care. Great service! Much appreciated!
Ms Robertson. Mon, 12 July 2021
Fab service thank you
Mr Allan. Fri, 9 July 2021
Just what I wantedd.
Ms Pettigrew. Mon, 28 June 2021
fast, competent service
The computer & iPhone repair industry has become increasingly competitive over the last few years, with many new new companies entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing, in 1996, we’ve seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Trust Pilot, or eKomi and other websites, such as Google Reviews to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left 5626 reviews on Google through independent feedback collector eKomi and lots more comments can be found on other independent review sites.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.