Reviews of SimplyFixIt

SimplyFixIt
11 Bath Street, Glasgow, G2 1HY
4.6 out of 5 stars, based on 340 reviews
 

Recent customer reviews of SimplyFixIt at Bath Street

5

i thought the service was excellent. Staff straightforward, no waiting about. left my iPad and picked up later - all upgrades done, no problems. Very happy with it all. (much superior to any experience with the apple store)

4

Reduce the price

5

Excellent service.Screen replacement done and returned in under 2 hours

1

I have used simplyfixit before and would ordinarily rate you highly, but in this instance it was annoying. I was advised my repair was complete and traveled 10 miles into town to pick it up only to see at very first inspection that the repair wasn't sound (the home buttons was not working properly on my iPad). I then had to leave it and travel back. All could have been prevented with some basis quality control.

5

Very quick and efficient. Was glad to have my home button fixed in such short notice and to get it back after an hour. Can't say anything bad as my phone works like a charm again.

5

Very fast, very high quality service. Fully transparent on costs and the work done. Proactive communications. Proper professionals you can trust with your computer and data.

5

I would happily recommend you to others. I have always had great service from you.

5

Highly recommendable.
The young guy with the beard in Bath Street Glasgow has the best customer service: cheerful, explains everything
The others there are also great of course. Special thanks to the Dutch guy.

5

Excellent service.

5

The problem that I had seemed complicated to me, but the staff explained the process,and what was needed to be obtained to carry out the task. I was impressed by the short time taken to obtain replacement parts an to carry out the repair.

4

I would recommend Simply Fix It for your repairs. I had an Apple Air Ipad which was bought for me as a Xmas gift, It failed to start after 22 months and i was given a replacement. this has also failed after 22 months. It would go then stop and then a circle appeared and it would take over an hour to try to strat again . I took this back to Apple at *** in *** , they told me it could not be repaired. I took it to the *** *** Shop where for the last 3 weeks ***, *** and then *** have worked to get it to go Sadly however with their best brains it was down to a board problem which could not be resolved. I was very satisfied with the support these guys gave me and they were excellent and deserve a great deal of praise. I would have no problem sending them my equipment to repair.

5

Great service and advice! I just wish that the new parts of Macbook wouldn't cost so much :\",

5

Great service, quick and helpful, very convenient for all repairs, couldn’t recommend enough

5

High quality repair and trustworthy guys. Wouldn’t go anywhere else!

5

Good service and reasonably priced. Would recommend.

5

Excellent professional service, fixed my broken phone screens perfectly, would not hesitate to recommend!

4

The service I have received from the staff has been exemplary. Very professional and informative.
I have been very happy with the work they have carried out.
I would have marked 5 stars but having had my iPhone screen replaced by simply fixit and buying the warranty for the screen to cover any issues, the replacement screen failed 1/2 months after the warranty ran out! I had to get simply fix it to install a second iPhone screen at full cost. Shame. I won’t bother with the warranties in future.
Either way, the staff were very good and the work completed quickly.

1

Well had really bad experience they *** my £*** iPhone *** I paid £*** for new display when I got my phone back after repair I felt like I’m using iPhone 4 display quality is really bad then I went to Apple and they said it’s not a original display then I have to pay ***£ for original display really bad experience

5

I am highly satisfied. The employees explain clearly what is the problem and how they will approach it. Even with additional repairs the pc got fixed in less than 2 weeks and I was even advised in ways to improve the performance.

5

The guys were extremely helpful, resolved my problems and even stayed past closing time to see my phone fixed, would highly recommend these services to anyone

5

Both the speed and quality of the repair carried out were very good. Good communication throughout and the option of extended warranty was very useful (I took this on a previous iPad repair and have used it).

5

An excellent experience, Fraser and his colleague explained to me what I should expect very clearly about the repairs of my Iphones. It wasn’t as expensive as I thought it was going to be. A good surprise indeed! I’ll come back to SimplyFixIt Glasgow without any hesitation!

1

They took longer than promised and they didn't do what they said they would do and charged me the same money so i got my computer back not fixed properly. Very disappointed and i would like some assistance from a manager

5

In my opinion simply fix it were an excellent company to deal with the customer service was in constant contact through out the time they had my laptop and would recommend them highly to anyone.

2

Wrong diagnosis, charged £***, sent off with ‘fixed’ product. Did not work.

5

Simplyfixit provide good services and value for money when it comes to fixing computer problems. I like your services in general and I have never get disappointed since I started seeking for computer fixing services. And keep it up!

4

Amazing customer service, great price, but had to give 4 stars as my screen replacement isn’t as good as before. Occasionally the screen will stop working and I am required to lock and unlock the phone to retrieve use of it. Other than that great service would recommend

5

Absolutely fantastic service. My phone screen was cracked and was going to take Apple Store a day or more to fix it. Took my phone to *** and *** in Glasgow Simplyfixit store and had my screen replaced and back in my hands with in 90 mins

5

Service in the Glasgow store was first class.
Very happy with the repair on my MacBook Pro. According to the Apple Store I had blown components that would have cost in excess of £*** to replace. Technicians in the Glasgow Simplyfixit store did a proper job and replaced no components. Total cost - £***. I would highly recommend Simplyfixit - that is what they do!

5

Very courteous helpful assistants. Excellent speedy service and good repair.

5

excellent

5

On collection of repaired mobile phone.....the Staff member was extremely helpful and went the extra mile suggesting / assisting with setup of fingerprint logon and setting up iCloud.Very impressed!

5

Very helpful and knowledgeable - completed the repairs in the timescale promised.
Would definitely recommend this company.

2

I am happy with the repair, but it took more than one week rather than the one day originally offered, and there was a lack of communication - promised texts never materialised. I will reconsider before using SF again, although had previously been satisfied with their service.

4

Excellent customer service. Excellent service provided.

5

More knowlege than Mac Store. Fast service. Highly recommended.

5

Excellent service, laptop all fixed and as new all done same day.

5

I gave this review 5 stars as the customer service was fantastic, service was excellent, o had my laptop repaired on the same day. Prices were reasonable also. Defiantly recommend this company.

5

Simplyfixit? Simply the Best!
Lovely, lovely people! Incredibly and reassuringly supportive and helpful They have the patience of saints and the skills and knowledge of experts. No booking appointments to consult a so-called genius in the Genius Bar.
And the guys go beyond the call to help, honestly and patiently . One of the them spent over 45 minutes on the phone to TalkTalk in an attempt to sort out a server problem which was beyond my limited technical understanding, making helpful and suggestive solutions on the way.
The fact the problem wasn't resolved was TalkTalk's fault (no comment!), not his. Thanks, btw, to said expert in Bath Street: specs, long black hair, gnomic, plaited beard, slight European accent. You were great! As were the two other fellas who came to my aid the previous day.
I can unhesitatingly, unreservedly and enthusiastically recommend Simplyfixit. Thank you!

5

Totally satisfied with service and quality of workmanship. Particularly impressed with the overall speed that the work took. Overall Simplyfixit took 4days to complete the work, whereas other repairs quoted 2 - 3 weeks! Excellent service from ***

5

This was one of the best services I have ever had.
Quick, friendly, imformative and on price.

I cannot recommend you highly enough.

5

I was very impressed with the work carried out on my laptop. They were able to resolve the problem of my laptop. Their advice was very good and I would highly recommend them. Their prices are also very reasoable. Highly recommended.

5

Brilliant service set price for job no issues

5

Very prompt and efficient service.

5

Quick, efficient, friendly and personal. Also, excellent value for money.

5

The website was easy to use and select the desired items. The prices were competitive. The wrapping was very good as it prevented damage to the items.

5

I recently bought a refurbished MacBook from Simpyfixit Glasgow, I am very pleased with this laptop it is so much faster than my old computer, but as I was not used to the Apple system I messed up a couple of things, when I took it back to the shop the guys went to a lot of trouble to sort out my mistakes with no charge for their time.
I think the one fact that demonstrates how good this shop is to deal with, is that when I bought the laptop they advised me to take the cheapest of the ones on display instead of pushing me to buy the more expensive ones in stock.

5

Great service & always with a smile!
Thank You

5

The guy Alan was 100%

5

I had a battery fitted to my I phone locally but was still requiring to charge up
My
Phone more than usual so will I’n Glasgow walking up Buchanan street saw the man with the advertisement board and went to the shop as directed, the best decision I made that day the phone is perfect

5

The guys in the Bath Street store were so helpful with trying to fix my sister’s phone which had previously been “fixed” by a dodgy repairmen. Even though they were unable to fix it they were extremely helpful, showing me everything that was wrong with the inside of the phone and even writing a report that we were able to share on social media to warn people. Special shoutout to *** who booked the phone in and sent us the report, thank you so much for all your help!

5

Polite,informative quick, and all working as well as new. thanks

5

Great service, thank you!

4

Very happy with my cracked IPad screen replacement. Paid additional £*** for Insurance to cover future cracked screen replacement over next year. Was not happy to find a sticker on the screen when I got home stating “Warranty void if removed”. Was not on the screen when I tested it out in the shop and must have been sneakily stuck on the screen when it was put in the bag. Not impressed. Sticker now makes it very awkward and difficult to properly view the screen on my IPad mini.

5

Excellent service.

5

Quick and efficient.

5

Staff were very friendly and helpful. Service was quick. Happy to recommend.

5

*** Fast efficient and a great price, would certainly use them again for any Apple or other devices.

5

Great professional service - highly recommended!

5

Fantastic fast service and the job was completed to a high standard

5

Great customer service, thank you!

5

Great customer service. Quick and efficient, informative and helpful. What more does one want?

4

Have a couple chairs out for customers

5

Great service, quote provided before any work was carried out and really quick work.

Coupled with constant communication it was a refreshing change from run of the mill bad services that over promise

Highly recommend

5

I found the member of staff friendly and efficient.

5

courteous efficient and extremely prompt with camera repayment for iPhone and new battery all done in 2 hours

5

I was delighted with the service provided. My laptop hard drive was completely corrupt and you managed to recover all of my stuff. I was kept informed every step of the way and my laptop is now better than new. I would be more than happy to recommend you to other people and will be using you from now on for any other computer problems.

5

Fast and efficient service.I had a deadline and they met it.

1

*

5

I was entirely satisfied with the customer service I received and completely satisfied with the work carried out on my laptop. I have already recommended you to an acquaintance.

5

Very courteous/helpfull staff and excellent service. Had my screen repair in approx 2hrs and very happy with the results. Thank you and I have already recommended you to my family/friends

5


Advice was freely given with an appraisal of the works anticipated along with fixed costs at the outset.
The staff were all helpful, listened well and explained things without using high tech jargon.
Communicated well on progress of work by e mail and phone.
Very quick turnaround.
I would definitely recommend SimplyFixit

4

The order procedure was satisfactory, and customer service was clear and helpful. I would recommend Simply Fixit to others.

4

Order procedure and pre information can be improved otherwise satisfied.

5

Fast, efficient and great service.

5

The service was quick and efficient and satisfactory. Will use again. Will recommend.

5

Definitely recommending to others. Technicians have very pleasant manner and give a professional service and customer support, if required. Only charge fee if item repairable. Even then, the cost is reasonable.

5

The experience I had with the Glasgow shop was excellent : fast and efficient work for a reasonable price while Apple was asking me for a crazy replacement of the system board in my Mac Bookair. Thanks again !!

4

Had the battery replaced on my macbook. Only took a couple of hours and everything is working well. Would recommend!

5

every thing was fix and my iPad next day xxx

5

very fast and efficient

5

belter

5

I would like to team at Bath street for the excellent service. In particular ***. They were very helpful and my laptop was repaired quicker than expected. Thank you

3

Cheaper to purchase a new PC, than getting it repaired from here.

5

Very quick and well done repair. Ipad is as good as new

5

Simplyfixit staff listened to my description of the problem. Asked questions and examined my Mac Book Air to ensure that the issue was as I described. Quoted a price for the work. Texted in a day or two when the part was available. Did the work in less than two hours (the *** shop required a full week) and charged a very reasonable rate. I could not find fault, the staff were helpful, considerate and pleasant, unlike others. I would strongly recommend them to anyone with a Mac problem

5

Excellent, staff very helpful and knowledgable and speedy service

5

Incredible service. Clear, articulate and patient in conversation. They know how to talk to you if you aren’t very good with technology.

Efficient work. For the amount they get done I reckon the price is reasonable, but like with most technical work, it will cost you.

5

Excellent service all round

5

Imac hard drive fault, unable to sttart up.
Visited shop in Bath St Glasgow on Saturday morning 31 March, fault was diagnosed and repair agreed. Received telephone call on Monday afternoon, picked up computer on Tuesday morning 3 April. New drive installed, all settings, apps and data filles had been recovered.
Excellent and friendly service.

5

Would certainly recommend.First class prompt service at a cost I was anticipating. Ordered part online and when it arrived was repaired speedily with no return visit required

5

Very happy with the service provided and the time taken to explain work required to fix laptop.All the staff were very helpful.

5

Excellent service. My MacBook was transformed by the installation of an SSD, which was done exactly as promised following a couple of emails and a phone conversation.

5

Good communication, speedy device (once parts were in stock) MBP replacement screen in under two hours. All good.

5

Excellent service. Smashed screen fixed within 3 hours. And great added extra *** for 3 further repairs within the year. Much better customer service than close by competitor. Thanks again!

5

Affordable and quick service with friendly staff!

5

Would definitely recommend yous to others great work carried out professionally and speedy

5

A first class personal and professional response to solving my problem.

5

The service was same-day. As I don’t live in the city that was extremely helpful. It was cheap and effective.

3

Repair carried out to good standard however a bit pricy for the diagnostic fee.

5

Have used for three screen and two battery replacements and all have been faultless. Highly recommended.

5

Very good.

5

Very knowledgeable and attentive staff in Bath Street. The service of my lap top was clearly explained at the outset and the expected timeline for completion was spot on!

Great outcome and worth every penny - I feel as if I've picked up a new lap top!!

5

Satisfied with everything. Fixed my screen in just a few hours. Good customer service. Price is decent. Would recommend to other customers.

5

The guys in the Glasgow Bath Street shop were great, and were able to recover most of the documents and folders I needed back.

3

The team at SimplyFixIt in Glasgow were very good to deal with, and they dealt with my problem efficiently and effectively. My only complaint is that now my Mac has a very noisy fan which sometimes continues long after I have initiated sleep mode, so another problem seems to have come from them fixing the last one. This may or may not be a result of their work. I would still go back to them.

4

No problems - good service , pleasant staff and repair worked

4

Accepted apology for lack of communication and more than 1 week wait for repair. Pleasantly surprised by free protective screen. I would certainly use again.

5

I would definitely recommend Simplyfix it to others ..prompt, polite and reasonably priced service.

5

Brilliant service. My issue was fixed quickly and would definitely use them again. Thanks.

4

Great service. & iPad was like new mayb pay slightly more to fix but this is Defo worth it as the glass they use is the proper stuff .. Wd Defo recommend 👏X

2

Two stars because the manager was courteous and tried to offer a solution. But how would you feel if you handed over £*** (battery and charging port) and still had an Iphone 6 that didnt work?

He actually offered to undo it all and put the bad battery back in. But then I would still be £*** down. What I'd like is "No fix, no fee". How about ti Simplyfixit/

5

Very satisfied with service. Would definitely recommend and use again.

5

Service level was excellect - both friendly and efficient.

5

Superb service.

After being let down and messed around by two other repair shops I popped into Simply Fix It Glasgow to enquire about getting my Macbook repaired and I was immediately impressed by the time and care that the clearly knowledgeable staff took in answering my initial questions.

The following week I took my computer in. There was excellent communication from Simply Fix It at every stage of the process and it was assessed and repaired within a week, as promised - new hard drive installed and all files retrieved and restored. In addition there's a 3 month warranty on the repair, and it had been given such a thorough clean that it was barely recognisable as my own laptop.

This company clearly takes justified pride in its professionalism and efficiency. I can't recommend the Glasgow branch highly enough.

5

The service was excellent the staff courteous and helpful.

5

I would recommend simplyfixit to my friend and family as they gave great service and a friendly service and also got the job done in the time that was promised

5

Excellent service and prompt repair of iPad screen.

5

Staff helpful.friendly,knowledgeable and trustworthy
Would definitely recommend

5

We were very happy with the time it took and the outcome.

4

Good repair looks good

4

Cracked my iPhone 6S Plus screen on Christmas day - went to SimplyFixIt Glasgow on Boxing Day morning and they had it done by the afternoon. Would recommend.

5

Excellent, speedy and effective service.
Many thanks.

4

My iPad was repaired exactly as promised, and in the predicted timescale. There was a glitch, but it was covered by the warranty, and promptly made good. Friendly service too. I'd recommend them, and would use them again.

5

Professional and friendly service. Would happily recommend to friends and family.

5

Clear explanations, helpful staff and competitive pricing.

2

Fast easy iPhone screen replacement at a reasonable price however I’m not convinced the screen used is a genuine product. 3D Touch does not work properly and screen is sometimes unresponsive. Maybe I should have paid more and gone to Apple

5

They guys were great, knowledgeable, accurate in info, precise in estimates of time etc

4

Fixed the phone with a new battery and ready when they said it would be. Would use again except we were 250 miles from the shop

1

Hasn’t been fixed. Still waiting for contact.

5

First Class service

5

Great service and friendly team

5

Best price and very slick service

5

Best price and very slick service

1

Dissatisfied by extremely slow and sometimes rude service. Was quoted around 5/7 days turnaround and after now 12 days still awaiting a part that we knew was needed on day one. Considering the price involved in the repair I’ll be doing everything I can to avoid using or recommending this shop to anyone.

5

Fast efficient and cost effective! Staff knowledgeable and good to deal with.

5

They are very professional and the best as far as I can tell.

5

Outstandingly fast and efficient service that gave me a saving of at least 40% of the alternative supplier quote.

Had every confidence as everything was fully explained to me before work commenced. Completed within 2 hours (as promised) and my iPhone now works perfectly again.

4

The order procedure was good and the only hiccup came when trying to pick up the computer. There was a lack of organisation and communication between personnel and this resulted in the computer not being 'in the right place' and a delay in finding it and the guy serving me asking me to pay for something that had been pre-paid.

Other than that... pretty good, r

5

Great service at this shop,I recently got the screen on an iPhone 6plus screen replaced after getting it done at another repair shop where I had to take it back 3 times as it was not responding intermittently each time it was replaced,gave up after this and took it to simplyfixit who did a swift replacement and the phone has been working great ever since. I would definitely recommend anyone to go to this shop for any phone or pc repairs in the future.

4

Great device good staff

1

Awful service. Still haven't received any info about my laptop even though they have had it for over a week!! I have emailed twice regarding an update and have had no response. Really annoyed, angryand upset as my laptop is vital for uni work. Will not use them again.

5

I took my MacBook Air in to be repaired at the Glasgow SimplyFixIt and was very impressed. Friendly and professional staff reassured me that I was leaving my laptop in safe hands, and their procedure and charges were well explained. The repair has been completed to a high standard, within the timescale they advised at the start and for what I consider to be a very reasonable cost. Would definitely return!

5

Would definitely recommend simplyfixit as they were the only company that were able to fix my i pod classic .

1

Terrible unprofessional service

5

Fixed a tricky problem with my laptop at a lower cost than I was expecting. Very impressed.

5

Great service for great value! I wouldn't say there was much to improve on!

5

Very good Service and the chap in the Store who served me was very helpful

5

I was very satisfied with the level of customer service I received. My issue was taken care of and I was notified when It would be completed. The issue was described to me in means I could understand and then the issue was addressed and I am happy I got my Macbook Pro back.

5

we took our Mac in to your branch in Bath street in Glasgow on the Monday afternoon, where we were greeted by a very personable young man, who explained the procedure and cost, which we found to be reasonable for the knowledge and work involved.He promised to phone us when the work had been completed.which he did on the Tuesday,late afternoon.
We picked up our Mac on the Thursday and we are delighted with the results, better than new!

5

Quick and reliable service.

Absolutely no complaints.

5

Quick and easy. Dropped my phone off in the morning, picked it up on my lunch break from work.
Never happier. Will definitely use again if I need my phone fixed.

5

Quick service & happy with repairs

5

Totally satisfied, fast repair replacing the screen and the phone looked like new when we got it back. Thankyou

5

I don't see any room for improvement other than maybe to offer pick up and drop off of system.. the 27 in iMac was just a wee bit heavy to carry from the car park . Your service was very professional indeed. You employees in Bath St represented the company well especially ***who certainly articulated the problem well. As I suggested at the time, your sandwich boards outside the Apple shop are in need of a refresh. They don't adequately represent the very professional company that you are. I don't often write these reviews but you guys impressed me coming from the IT industry myself.

4

I bought a screen protector and a back cover protector. The glass screen is fine. The back cover though was / still is full of bubbles. Not sure if the back was cleaned properly first?
Otherwise all good thankyou.
Also just thought. You ask people to leave their phone code to unlock. That's not allowable for some people, such as me, with a work phone due to email server access. You should say that the camera etc can be checked in front of the customer if desired.
Cheers

5

They were able to recover lost files, that I had been told by others, were gone and could not be found again.

5

Again Simplyfixit saved the day and we avoided having to buy a new laptop. *** is amazing at helping me to understand the technical side, as are all the guys at the Glasgow shop. Keep up the good work.

5

*** was very good at explaining things to me and the turn-around was excellent. They are definitely my go to geniuses.

3

While Simplyfixit was much less expensive than an ***, it was not the lowest-priced provider of similar services that I found. However, the certified technician training, 3 months post-repair warranty and Which Trusted Trader status all helped to reassure me that Simplyfixit offered the best value. Regrettably in my case though, when I arrived to collect my iPad, the repair (replacing a cracked screen) had not been carried out properly, despite hearing of the extensive quality procedures followed when I handed it in. What I was offered for my inconvenience was a money-off voucher for a future repair (which I would have got anyway) and not being charged postage for sending the item after it had been repaired a second time to avoid returning to the store (why would anyone think this was something I should be thankful for?). My *** arrived by post the following day, this time repaired satisfactorily.

5

Quick Same Day Screen Repair to a High Standard

4

The staff were very helpfull and nice but the problem was only fixed at the second attempt and not being close to a shop was a bit of an incionveniance

5

Great service, fast, no hidden fees and very friendly staff!

5

There would be nothing to change, an excellent service.

5

No improvement necessary!

5

Great service. I was kept informed of what was happening with my laptop, and given options on how I wanted to proceed.
Affordable repair by friendly staff!

5

Excellent feedback up to the moment of completion of the repair!

1

Hopeless, I put my iPod in to be repaired, paid £*** for the repair in advance, I was told it when it was ready I'd be contacted, after a week I heard nothing, went back in, was told there was a problem and I'd be contacted, another week has gone by and still no contact. Absolutely hopeless.

5

Excellent service. Fast and work completed without any hassle at all. The cost of the work completed (replacement IPad screen) was also very competitive. I would recommend Simplyfixit to my family and friends.

5

A very well run organisation very happy with the service I have already recommended friends

5

My i6 with a smashed screen and moisture penetration rendering device completely dead and inoperable.
Took to Simplyfixit shop in Glasgow.
Service was polite and professional.
Options and costs were explained clearly.
Great relief that they managed to repair.
Carried out very promptly within 2hrs..
Texted to advise when ready for collection.
I was impressed by quality and speed of the service and considered it good value given the phone looked like a goner. Would definitely use again.

5

Charming and helpful staff, thank you.
***

5

Very efficient, was unable to use iphone 7 after screen cracked. Now fully functioning after only an hour!

5

Many thanks for providing such a fast and efficient service at short notice (in your Bath Street, Glasgow shop). The problem was identified and fixed very quickly.

4

I found the service quick and helpful in my time of need!

1

This is good. Getting a chance to do a service review before my computer is repaired. Although I would have thought it reasonable to expect it to be repaired a week and a half after diagnosis and agreement on repairs. I mean I was promised it for Monday this is now Thursday with no correspondence. It is now seriously impacting on my business. Would I recommend?. Not a chance. I have been very tolerant of their excuses and have had enough. Simply Fix It?, I say "Just *** Fix It".

5

I took 2 works iPhones, one with a cracked screen and one that was not doing anything at all

Guys fixed both up, price as quoted, great service and would use them again for both work and personal use

5

A very enjoyable visit very reasonable price and been back several times

5

Excellent service

5

A really good professional service by guys that are genuinely interested in helping fix your problem
Everyone who came through the door was given serious professional attention, no matter how minor the question or request

Many thanks

4

Nothing to say, the system just worked, did what I wanted.

5

Excellent work, quickly executed.

5

Exellent

5

Good quick service. Price was *** less than the *** around the corner and I was assured the quality of the replaced glass was the same as *** would fit, there are 18 different qualities!!

1

My laptop was fixed in a few days, but they forgot to send me any notification, by mobile phone or email. I waited 10 days till I went to the store and asked about my laptop. And all they could say "Sorry we forgot to contact you."
Worst experience so far, I don't recommend to use their help. Find another store.

5

Pleasant staff. Quick repair. Less that half the price quoted by Apple. What's not to like?

5

Having dropped my iphone from a height it has developed a 'black screen'. Took it to Simlfixit n Bath St Glasgow. Was informed it was one of three things that could have occurred . Paid upfront for diagnostic check and left phone with them . Received a call within the hour informing me of diagnostic result and what was required to resolve issue and associated cost.

Gave go ahead and phone was ready for pick up two hours later.

All now good

5

None

5

Very very helpful and knowledgeable staff
Even after items are sold

5

Both *** and *** in the Bath Street shop were very helpful and informative - good, professional service.

5

Very professional setvice handed in late one day colecred next day what more do you want

5

Perfect service, open, honest and professional team. Highly recommended.

5

This is the second time we've used SimplyFixIt's Bath St location, and I'll definitely be going back again for any future PC issues. Both times the staff have been helpful, thoroughly explained the issues/options, and the prices have been competitive. Excellent value for money, and 100% would recommend for laptop repairs/tune-ups.

5

No probems at all,great service. Well recomended

5

The assistance I received from the staff at the Bath St store was excellent in resolving a RAM issue with an older model MacBook.

4

Very pleasant and knowledgeable staff

3

Quick repair service, but new glass screen slightly overlaps home button which now seems to stick sometimes which it didn't do before

5

Quick, helpful service. Great result.

5

Fixed the problem

5

Very professional, helpful service. Communicated well and eventually, although parts were required at a slightly inflated price....it still beat ***hands down !!!

4

I would have liked a bit more time to go over what had been done when i picked up the laptop however everything seems to be working better although I am still getting notices saying that certain files are corrupt. On the whole though I am happy so far with the results and would certainly use Simplyfixit again and would recommend them to others.

2

Took iPhone in to the shop on Sat morning with broken screen and faulty mic. Was told I'd be contacted that day when it would be ready. Wasn't contacted - I called shop to check on progress. They said they'd been busy but I could collect it just before closing. Went back in to town to pick up. Got home and realised headphones were only working in one ear. Went back in just as they opened on the Sunday. No apology but they recognised it was a fault and took it back for repair. Contacted to say phone was ready so went back in to town to pick up. Screen wasn't sitting flush in the casing which I pointed out. They said it looked fine to them but they could take it back in to be filed down another day. Screen popped out of casing later in week and I pushed it back in and the screen cracked. Couldn't leave it like that so bought overscreen from supermarket. Didn't feel like they'd believe me about the screen popping out and cracking. Already had too many trips in to town so just living with it. Screen still popping out. Went with this company as I thought parts would be better than cheaper repairs I've had elsewhere.

4

My iPad Air screen was repaired quickly and fully met my expectation.

4

Great service. Would recommend, and use again.

5

Excellent! ***

4

Overall good although they could have been clearer with the time frame. A screen replacement normally takes around a few hours. I put it in on Thursday. I was advised it wouldn't be ready until Sunday/Monday. I ended up getting a text on Friday to collect - which I couldn't until Sunday as I wasn't able to get into the city until then.

5

No issues ,excellent service .

5

Excellent well informed service as usual

2

It has been 12 days since I left my laptop and I haven't heard anything about what's happening. The gentleman in the store told me: " In two-three days we'll give you a feedback". Still waiting. So I guess that's my evaluation. I hope it worth after all.

5

Thank you for great speedy service & excellent value!

5

Quick service for cracked iPhone screen, available pick up within two hours.

5

Great staff great service

4

Quick, reasonably priced service. Friendly helpful staff would definitely recommend.

5

Went in to have my iPhone 6's battery and charging dock replaced as both had became faulty and guzzled power. Really impressed with the work done and the massive improvement to my phone's performance and power consumption.

5

Service, knowledge is amazing at SimplyFuxIt,Glasgow. Would have no reason to go anywhere else. Great support, friendly service, worth every penny spent to keep your technology working. Thank you to all in the Glasgow shop.

5

Very happy with all aspects of service and repair.

5

Great efficient service. Fixed ghd's in no time. Saved buying new ones.

Love the no fix / no fee which means that the £*** cost is only payable when the ghd's were fixed.

Would highly recommend.

5

Replaced broken Mac-pro 15" glass for £99.00 (including everything) within 2 days (weekend). Also received a voucher of £10 for the next service. Highly recommended.

5

Simply Fix it did what they're name suggests, they took my laptop which would not access the internet and was slow..And fixed it. So normality has returned. Thank you

5

Happy customer

5

great service, pleasant staff. felt confident that a honest and trustworthy service was being provided

1

Charged £*** quid had to go back into Glasgow 60 mile round trip as the 'repair' was not working it was the same as it was when taken in, then quoted £*** for a new logic board in my £*** MacBook Air. Not impressed went online and have the mac fixed for £*** by return of post, not the 3 week saga that cost twice as much!

5

First class😊

5

Excellent service and advice, would highly advise.

5

good service and very prompt

5

Had 3 devices fixed in Bath street Glasgow found the staff to be friendly and knowledgeable

5

Fantastic service. Prompt, polite, professional, organised.....perfect!

5

Found the service to be polite and profession. So much that I put a second device in for checking and repair

5

Very friendly staff and quick turn around of service!

5

Support was excellent , fast . And competitively priced

4

Good service at a reasonable price

5

Didnt have the time to order a replacement screen from other sources maybe I should hane and saved *** quid. However the service did what you said, repaired fully in 3 days, texted me when it was ready then picked back up from the store. The screen had on it a protective cover as well. Everything I left in the box was with it as well.

5

Great Service, my GHD straighteners were fixed in your Bath aStreet Glasgow store. The assistant talked me through the reasons why they may be broken and explained to me what would happen and when I would expect to get them back on a no fix no fee basis which is great, my straighteners were fixed in a week and I received a text message for me to pick them up. Cannot fault service.

5

Once again I used 'Simply Fixit'. This time to fix a dead iPod. A £49 charge to open it up, test the components and identify the problem which was a software issue and duly fixed with no further charge.
Excellent service.
Would recommend to others.

5

I was very pleased with the service provided and that there was a branch of simplyfixit within easy reach. Thank you.

5

Excellent service.

5

great service, would recommend to anyone with apple products

5

Fast and professionally done. Thanks!

1

I got my phone screen fixed, only to get home to find that they had put a faulty screen on my phone which was causing it to flicker. This was fixed on Monday by 6pm on the 6th of Feb. However, after this was fixed I got home again to find that my screen had cracked, I have not dropped my phone or done anything untoward. The crack is at the top of me screen.

I am very unhappy, as I have paid a lot on money to get my phone fix only for it to break twice. I have paid the extra £*** to get my phone screen fixed an extra 3 times during the next year for no extra cost, however I am not happy about using one of my 3 times to get my screen fixed after it only
Having been on for less than 24 hours and cracked. Likewise, I would be reluctant to even use your service again due to the issues I have had, each time I have had to get it fixed again I am further out of pocket due to travelling expenses.

I feel that my phone has been fixed to a very poor quality, for the amount of money I have paid I am not happy!

4

So far my i pod classic has been been working perfectly which im very happy with. The only thing i would say about my experience is being told i would recieve a phone call in a few days from when i handed in my i pod to give me an update , unfortuneately this never happened which was a little inconveinent but overall very happy with the service

5

delighted with repair and advice given

5

Very quick and efficient service. Staff very patient, explanations given so I could understand rather than with any jargon.
Have and would recommend to friends and relatives without hesitation.

5

Fast easy process and phone now works last me its new so nothing to add

4

I have already recommended you to others.

5

very satisfied with advice and support offered by front desk staff. Advice given in a clear and concise manner.
Thank you

3

The battery was changed expertly but everything was set back to factory setting without notice. I thought I would get the phone back in the same order with only the new battery

5

Fixed my macbook pro screen and my iPhone with no fuss and much better price compared to Apple. Great service.

1

Your staff need to inform customer's that if you are unable to repair a phone that a labour charge will be deducted from any money to be returned.i entered your shop in bath Street Glasgow to get a new sreenon my daughters I phone6.i paid £99.00 up front for the repair,with no mention of labour charges if the repair did not fix the phone.i received a call from the shop to inform me that the phone had a problem with the board and the screen repair didn't work and £59.00 would be deducted from the£99.00.i had paid in good faith for the repair to my daughters phone.i went to the shop to pick up the phone and couldn't believe it when the manager had the audacity to talk down to me like a child when informing me of the charges in the small print of my receipt.After an exchange of words I was extremely angry and disappointed with your staffs attitude.i will never recommend your company to any one ever looking for phone repair s

5

Have used these guys a few times for repairs and upgrades to our corporate laptops. Have always been very helpful and super fast.

5

I've had this Samsung Laptop since as far back as 2011 and probably ended up doing quite a bit of not too clever stuff on it over the years. For a novice P.C user learning the ropes over a period of time, things like going on the web and not being very adequately aware of things like malicious scripts and data floating around... I must say I've learnt some crazy lessons. The work these chaps did on this system in terms of freeing up space and upgrading security - with the new hard drive, makes it feel like getting a new laptop delivered to my house. I must say thanks on such an exquisite piece of work guys. Cheers. ***.

5

Phone screen and defective port repaired quickly with having to return as speaker didn't work, remedial work was carried out with the same efficiency.I cannot recommend this company high enough, staff were knowledgeable and very polite .Text to say when phone was ready to save you waiting for it.

5

Fast service, tidy job.

5

Good speedy service and professional customer service

4

Good service

5

Guys we're really helpful after my son managed to damaged screen on older mac not long after Christmas. Guys had it fixed for me within few hours to save me having to travel back to shop as I stay 50min train journey away

3

I handed the iPad in on a Wednesday (unaware that I wouldn’t receive it back the same day) but I got a phone call the next day to say that it was ready. I made another trip to Glasgow on the Saturday to pick it up. It looked fine, but had a sharp edge in the corner and I asked the assistant to fix it, so that it wouldn’t hook on to things. He fixed it while I was there in the shop. When I got home and took the iPad out to check that everything was working well, I noticed that the home button at the bottom was slightly raised, so much so that it made a slight scratch on my finger. I sent an email to the shop right away, asking if this was normal or if something could be done to correct it. I was concerned, because I was leaving for an extended overseas trip just a few days later. I received no answer to that email. Several days later, I had to leave for my trip (voluntary work overseas) still with the raised home button. As I’ll be travelling for several months, I have no way of returning the iPad while it’s still within the 3-month warranty period. I am satisified with the replacement of the glass, but feel it’s a pity that the home button feels slightly uncomfortable now…. and I’m disappointed that I never received a reply to the email that I sent.

5

Very quick service. Thanks.

5

The whole thing was very straightforward and cost effective. I guess, perhaps, you could have indicative prices on your website - that would be useful.

5

I usually take my MacBook Pro to another shop for work, However after getting fleeced with a poorly done repair, I decided to use simplyFixit in Glasgow.

I was delighted with the customer service and the new battery and the additional advice.

5

good service, computer sorted and returned quickly, pleasant staff.

5

Fixed a mac airbook that had been water damaged and wasn't powering up at all. All for ***. Working fine now. Highly recommend visiting them if any Apple Mac problems!

5

Had problem with a phone from well known second and high street shop. Would not take back for repare as intermittent. Simplyfixit helpful advice made repair strat forward.

5

Unbelievable service , Broken MAcBook screen has been with another computer repairer for a month , took it to SimplyFixIt and it was repaired in 3 days and cheaper too .
Can’t fault them.

5

Great and fast service thank you.

5

Quick fix and excellent customer care!

1

I paid to have my IPhone fixed. It doesn't work well. I will have to go back to the store. Disappointed.

4

Superb service

4

Sorted out problems

5

Friendly service with clear advice. And competed quicker than expected.

5

Excellent profession service, had I-pad glass replaced. Would recommend without hesitation.

5

Best iphone screen fixing experience I've ever had

5

Done exactly what was needed. Quickly and efficiently

5

excellent

5

I was totally satisfied,what was explained to me was exactly what happened and the service provided was excellent I have recommended your services to my friends and family 👍👍

5

Excellent courteous service

5

Excellent service - efficient, friendly and hassle free.
Would thoroughly recommend - good value and professional.
Thank you!

5

The repair was done quickly and efficiently and the staff were polite. I would use them again.

5

Fantastic and speedy service, highly recommend

4

Pleasant and prompt service, thank you.

5

Great service and really fast turnaround. Impressed

5

Fast, friendly & cordial... Good work and polite service at a fair price.

5

Overall excellent service at a reasonable price.
Had my 2010 iMac converted to fusion drive at Bath Street Glasgow branch.
It was done and ready to collect at the time they said it would be.
I might have preferred a bit more info on the new disks that were being installed as it looks like a 5400 rpm HDD, though that hopefully won't matter too much with the SSD in front of it.
There was a slight moment of doubt in my mind when the technician who called me asking for the admin account password didn't seem to know that it's root on a Mac. Apart from that very friendly and helpfull staff.
Would use them again without hesitation.

5

Tried 3 places to get my computer repaired only to be told it couldn't be fixed. Simplyfixit said it could be and it was repaired inside a week.

5

So helpful. Fixed something that the *** shop couldn't.

5

Professional, quick and reasonably priced service.

5

Professional, honest, reliable. I would recommend them.

5

Professional and courteous and delivered what was promised.

5

Great service at a great price - way cheaper than Apple! iPad looked good as new after its digitizer repair - can highly recommend SimplyFixIt!

5

Completely satisfied with the repair

5

Very helpful staff, detailed verbal report on faulty iPad, prompt repair and good communications. We would recommend Simplyfixit to anyone.

5

I was absolutely delighted with the service offered at simply fixit. I had cracked the screen on my iphone and was on holiday in Scotland where I saw their shop. They replaced my screen in a couple of hours. However after 24 hours the phone was not behaving properly, would not open, or kept flicking onto other apps. I returned to the shop and within a few hours my "new" screen was replaced and now the phone is working perfectly. No problem the product was under guarantee.

5

Very quick professional and friendly service. Replacing my iPhone battery saved me from having to buy a new phone. I'm delighted.

5

Very happy with service provided. I had several items needing repaired and his in the shop in Glasgow lovely and very helpful.

5

service was professional personal and prompt.
advice given was clear and workable. Thank you.

4

Very fast service, repair done very well, but it was quite expensive for the type of repair.

1

The fault on the iPhone has returned, this I find to be very disappointing, I will be returning to the Glasgow shop again to see what they can do

5

Excellent service

5

Very happy with the service

5

Service was outstanding & would recommend this store to others

5

A little pricey but happy to support a living wage employer. Was kept in the loop at all times and work was perfectly done.

5

Honest and prompt service

5

Very good service, they can fix anything as my laptop was completely dead. Polite, helpful staff. I would recommend them.

4

Replacement of an iPhone 6s screen was carried out quickly and to a high standard.The only problem I had was that the Touch ID wasn't working after the repair,but this was fixed by them without any fuss or additional charge.I would definitely use them for future repairs.

5

The service was fantastic. A simple mistake was made during the repair but it was swiftly rectified.

4

Very professional , which is reassuring with your data devices.

Clear understanding of what they would be able to do regarding the repairs, deadlines met with good communication.

The insurance product i took i thought a bit expensive but quality of work again pricey was 1st class.

all round a good company and a very good experience.
***

5

excellent

5

Excellent quick service. Couldn't have been better for me.

5

Highly satisfied. The service was exceptional.

5

Excellent service from Glasgow store - just over 30 minutes from handing in to being advised that the job was complete !!!

4

Friendly, helpful service, and they completed the repair on schedule.

5

Absolutely superb service. I was informed of the general orice at the beginning but that the cost could increase if parts, further work required.

No further work required - fans cleaned and problem solved.

I am delighted with the service provided. My mac is like a child - you are my yorkhill. Thank you.

5

The staff were very helpful and polite

5

Staff were extremely pleasant, knowledgeable and helpful to me and to the other customers in the shop.

5

I found them to be extremely helpful and knowledgable about the products with which they dealt.
The work carried out was to the highest standard and I am very pleased with everything.
I'll definitely be back the next time my daughter breaks her iPad!

4

*staff were helpful

5

Communication could be improved.

5

Excellent work. Delivery on time.

5

I recently smashed the screen on my iPad and the guys in Glasgow were amazing. They went out of their way to get my screen fixed as soon as possible. I can't recommend them highly enough not only the great service but brilliant prices too.
***

5

Very quick and efficient service

1

Phone screen was replaced quickly but at quite a cost. Since then I have had consistent problems with the screen being unresponsive. This issue is so frustrating I am going to buy a new phone so the £89 I wasted replacing the screen has been incredibly frustrating.

5

The team in Bath Street Glasgow were excellent. They dealt with a complex reconditioning of my laptop and didn't give up in finding a solution. They also suggested other improvements, which made my machine faster and more secure. If there is one thing to improve I would say: keep the customer informed if things take longer than anticipated. Text messages worked well and I would highly recommend the services of Fix It. I will certainly use Fix It again. Thanks again to the team in Bath Street Glasgow.

5

So glad I found this company after doing a Google search for repairing a cracked iPad screen. The Apple store quote was more than twice the price of SimplyFixit.
They have an excellent website and a good number of shops available.
Te very friendly and knowledgeable staff could not have been more helpful.
What was even more impressive was that I got a text 24hours later to say my iPad had a new glass fitted and was ready for collection --- WELL DONE THE GLASGOW SHOP.

4

Knowledgable technicians providing a good alternative service of Apple products - in a good location. Good option while *** in Buchanan Street being refurbished.

Initial flat rate handling charge a bit steep for very minor fix. I guess these balance out but for the one off customer with a minor problem that turns out to be a 2 minute fix, a sliding scale starting at £50 might be more appropriate.

5

Friendly Staff, Fast Service, Good Prices , High Recommended 👍🏻

5

Process was explained really well. Good after sales. Staff at the shop seemed helpful and willing to discuss ongoing issues

5

Very friendly helpful staf I got my phone back when promise good service would recommend to my friends

5

Repair to my ipod was painless.
Very efficient staff and very knowledgeable
Pleasure to have used the service

5

I will certainly recommend Simply Fixit the service from start to finish was excellent

5

Couldn't ask for better service. Very friendly and helpful staff providing efficient service and good value for money. I wouldn't hesitate to use simplyfixit in the future.

5

Helpful, quick and knowledgeable - all excellent

5

Absolutely satisfied with the friendly, helpful service and the extremely fast and high quality repair. Picked up my iPhone fully charged a couple of hours after bringing it to the shop on Bath Street. Can fully recommend simplyfixit.

4

I had a 2 visits to Simplyfixit
The first was friendly efficient and a rapid service and I received some tech information.

A different person dealt with me the next time and the personal service was a bit of a drag, however the job got done in good time and I now have a more powerful laptop.
In fact, because of the circumstances, they installed Windows 10 for free.
If you remember the old Comical in Glasgow, same premises.

5

I found Simply fixing to be fast, efficient and friendly.

5

Very professional and helpful staff. I'm very satisfied with the service and timing. I would recommend it to any Mac user.

5

I thought my Macbook was dead or hardly fixable. They got it back to me, cleaned throughout and fixed. They were quick and most of all the customer service is excellent. Thanks a lot!

5

Every aspect of dealing with the company was professional and fully explained at time of entry and when picking up my computer.

5

I can not fault them at all very friendly and helpful staff.

5

Everything from first contact until repair was excellent for me, I chose which day to take my laptop in for repair, the shop is only a few minutes from the train station, I dropped it off and went shopping, a couple of hours later the shop text me to say it was ready. Couldn't have went better.

5

I recommend this company, they are fair, honest, very helpful.

The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.

Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.

Question 1 : How long has the company been around?

There are some repair businesses that make claims to having 5 to€“ 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.

Question 2 : Are there any independent reviews?

Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.

http://www.yelp.co.uk

http://www.ekomi.co.uk

SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.

Question 3 : How many repairs have they really done?

Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.

Question 4 : Is it Cash Only?

Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.

You can check this information on the European Commission VAT number validation website. http://ec.europa.eu/taxation_customs/vies/vieshome.do

SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.

There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.