Recent customer reviews of SimplyFixIt at Bath Street
Mr Watson . Wed, 8 January 2020
Staff are very friendly and knowledgeable. I was blown away with the speed and quality of the repair. Definitely coming back for my repairs.
Mr Burns. Sun, 5 January 2020
excellent communication and service
Mr Stewart. Fri, 3 January 2020
quality service, no excess add ons , one price explained and fulfilled , kept up to date quick fixing but does well and contacted and explained what was happening etc highly recommend
Ms Anderson. Mon, 30 December 2019
I found SimplyFixIt wonderfully helpful and efficient. A really helpful place.
Ms Mcdowall. Sun, 29 December 2019
The service I received was excellent! Staff were very friendly and helpful and my repair was done immediately and within the time frame I was told .
Mr Mcgarvey. Sat, 28 December 2019
Happy with service!
Mr Hopkins. Fri, 27 December 2019
I have used SimplyFixIt a number of times for different phones that my family seem determined to keep dropping but recently the Glasgow staff went above and beyond in helping bring my laptop back to life, truly excellent, friendly service! Perhaps give them better heaters for the shop, they are worth it!
Mr Meighan. Sat, 21 December 2019
Very efficient between leaving the phone and returning to collect it, was less than 10 mins. Staff were very helpful and the phone is as it was when new.
Mr D'angelo. Fri, 20 December 2019
The staff identified the problems on a laptop put in for repair, offered options as to how to proceed, kept me informed by SMS and phone call, and delivered a repaired and upgraded product to a tight schedule at a good price. Well done.
Ms Cagney. Thu, 19 December 2019
Whole experience was very positive and convenient. work was completed within a couple of hours and I have had no issues with my phone since. thanks
The computer & iPhone repair industry has become increasingly competitive over the last couple of years, with many new start ups entering the market.
Unfortunately, some companies have chosen to trick customers into believing that they are something they are not, by making unbelievable claims as to their credibility. With a little research, customers can avoid a dodgy repair and wasting time and money with these companies.
Question 1 : How long has the company been around?
There are some repair businesses that make claims to having 5 to 10 years experience, yet have only been around for a few months. A quick business name search can tell you when the business was established. Since we started as Ideal Computing in 1996 we've seen a lot of companies come and go.
Question 2 : Are there any independent reviews?
Happy customers will leave reviews and recommend others. It is interesting to see that many of our competitors who claim to have been around for years and have done thousands of repairs do not have a single person who has written a good thing about them. Check independent review sites such as Yelp, or eKomi and other forums to see if anyone has had a good (or bad) experience with your repairer.
SimplyFixIt customers have left over 2,700 reviews on Google through independent feedback collector eKomi and lots more comments can be found on independent forums.
Question 3 : How many repairs have they really done?
Some companies, which are only a few years old, are claiming 10,000 to 40,000 repairs. If you do the maths over how long they have been trading, some of them must have their technicians doing over 200 repairs a day. SimplyFixIt is the only local company dedicated to repairs with over 30 full time technicians. We have completed over 100,000 repairs to date (correct at July. 2016), and are the preferred repairer for over 300 schools and businesses around Edinburgh.
Question 4 : Is it Cash Only?
Some businesses are not registered for VAT and only accept cash. While this arrangement has its obvious tax benefits for the business and possibly their pricing, you have to ask yourself whether they will be around to honour their warranty if anything goes wrong. These businesses are focused on short term benefit and may not be looking too far ahead. These businesses tend to pop up one day and disappear a little while down the track.
You can check this information on the European Commission VAT number validation website.
SimplyFixIt accepts VISA, VISA Debit, MasterCard, Maestro, Apple Pay and, of course, cash payments.
There are many repair businesses with flashy websites filled with false claims designed to make them seem legitimate. We encourage customers to look beyond the website and spend a couple of minutes doing a background check to see what experiences other customers have had, and whether the claims made on the website are true. A business that makes false claims may not be entirely honest when it comes to looking after your laptop or phone that has a lot of confidential information and photos on it.